# iVvy Venue Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iVvy Venue Management the right Event Booking solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141909/IVvy/reviews --- iVvy Venue Management 4.6 (69) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 5th, 2026 # Reviews of iVvy Venue Management Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Johnny M Conference and Events CoordinatorHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “The overall experience with iVvy Venue Management has been very positive, as it provides a reliable, user-friendly platform that streamlines daily operations, improves efficiency, and is backed by responsive customer support.“ August 15, 2025 AK Angela K Wedding and Events CoordinatorHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “Some key items are missing- such as being able to put in a winter discount I followed up and they didn't have that feature and being able to pay for an event in installments is not set up yet.“ September 4, 2024 LH Louise H Applications ManagerHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “iVvy helps us during our operation - all from quotes and bookings in the conference department to use virtual run sheet on an IPAD for our waiters and kitchen staff.“ August 12, 2024 MT Madeline T Social events Catering ManagerHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “Inputting the menus every time we will update, you have to do that on your own cause it will cost extra if you ask them to do it, same thing with the updates on contract and BEO template, everything has extra cost.“ July 3, 2024 AM Alana M Director of Leisure and Business TravelHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “Today, I am able to create the document, make edits per account, send an email notifying the client that the BT Contract needs a signature (E-signature) and I'm notified via email that it has been signed! “ August 1, 2024 LH Louise H Applications ManagerHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “The limited integration on postings to our PMS system and problems with translations in documents to Danish.“ August 12, 2024 KA Kate A Wedding and Event CoordinatorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “IVvy truly is an "All in One" package deal even allowing customers to search and book their event (if you choose to have your venue searchable on the market).“ June 26, 2024 MS Michela S Account ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The only minor drawback is that sometimes the software feels a bit restrictive, not allowing as much flexibility as we might like.“ July 31, 2024 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vadawn B. Group Sales and Events Manager Hospitality Used the software for: 2+ years ### "iVvy Venue management softwear" July 30, 2024 5.0 I have been using it for 5 years and very happy. A group of 7 venues with excellent results across all. Pros Very user-friendly, great support. All documents are customizable and can contain your won branding. Strong CRM management and good reporting. Cons reconciling payments with a third party can be challenging. Reason for choosing iVvy Venue Management Most appropriate for your group of veneus Review Source Response from iVvy August 5, 2024 Thank you for the feedback Vadawn. We will pass your comments onto our team. RT Rhiannon T. Head of Sales and Marketing Events Services Used the software for: 2+ years ### "Central Hall Venues " September 30, 2024 4.0 Ivvy has been reliable system since we started using it. It has made all departments work more efficiently and given us the tools to easily find the right data to drive our business further. Pros As a sales tool, the system creates proposals and easy to use templates that makes responding to a high number of enquiries speedy. Reporting is also clear and quick to use. Cons It doesn't currently include a forecasting tool for sales that could calculate speculative. Switched from [Privia](https://www.capterra.com/p/233258/Privia/) end of contract and looking for a new system that could raise proposals easily and work most efficiently Review Source Response from iVvy October 8, 2024 Thank you for the review, Rhiannon. SF Stacy F. Event Sales Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Events Sales Manager" October 15, 2024 3.0 I'm still learning the program, we are arranging for a training course which will be very helpful. Trying to contact support between 12PM - 5PM Mon - Fri is very difficult which is in between work hours, otherwise anytime after 6 PM there is no issues calling support other than it's in my own time. Also, I've left multiple messages for someone from support to call me back and I don't receive any call back. Pros The quick response in resolving my issue. Cons The length of time it takes trying to contact support or having someone from support contact me back. Review Source Response from iVvy October 28, 2024 Hi Stacy, Thank you for your review. We are sorry that you have experienced this wait time on support. We pride ourselves on having outstanding and responsive support. Please reach out to your customer success manager directly and they can work through your support problems. JD Jessica D. Sales, Marketing and Events Manager Food & Beverages Used the software for: 2+ years ### "Overall, a good venue management software" December 22, 2025 5.0 Good, quick support is offered. It is great if you are away and a new team member needs support.... Pros I have used IVvy for many years now (from companies that just had the one venue, 7 venues, and a hospitality group that had multiple venues around the world). I was lucky enough to roll out IVvy for TFE Hotels in Germany many years ago and have always found the system very easy for staff to pick up quickly. This is key for the hospitality and events industry that can be transient at times (or when we need extra staff to support over peak periods, whether it be Weddings or Christmas Party season, for example). I use IVvy every day to manage events from tracking initial enquiries, creating proposals, contracts, invoices, event orders and reporting. The support team is always quick at responding and resolving any issues (or user errors). They have also supported me when I came into a new business and needed to overhaul our templates (and I didn't have much time to do it myself). The current business I work for wasn't getting the most out of IVvy so they helped me integrate stripe so that we had the "pay now" button on the invoices. This meant this was feeding directly through stripe (and our team no longer manually processing and entering these invoices). Saving time and wages- happy days! If you are sitting on the fence about jumping on the IVvy train- DO IT, you won't regret it! Cons Honestly, the only error we have run into was that I was unable to create invoices one day, but it was fixed within 10minutes with support. Review Source Response from iVvy January 15, 2026 Thank you for the kind words, Jessica. We will pass this great feedback onto the team. JF Jenni F. Director of Sales and Marketing Hospitality Used the software for: 1-2 years ### "Ivvy feedback " September 16, 2024 5.0 Excellent and the training is outstanding too Pros Simple to use, process makes sense. The users can suggest changes and training is always available. Cons Tasks do not automatically open on the first page, so easy to forget Switched from [DELPHI32](https://www.capterra.com/p/125100/DELPHI32/) We where looking for a more efficient CRM system Review Source Response from iVvy September 25, 2024 Thank you for the review and feedback, Jenni. We will pass this onto our team. AM Alana M. Director of Leisure and Business Travel Hospitality Used the software for: Less than 6 months ### "Quick Turnaround on securing business with signed BT Contracts" August 1, 2024 5.0 I specifically handle the Corporate Business and Leisure Markets, and I needed to have the ability to merge the document with my client/contact and IVvy made it happen. I am new to the system, and to the company, and had been waiting for a sales coordinator to train and assist. Today, I am able to create the document, make edits per account, send an email notifying the client that the BT Contract needs a signature (E-signature) and I'm notified via email that it has been signed! I just co-sign our BT Contract, and boom - it's completed and then I can mark the piece of business DEFINITE! Just like MAGIC! Thank you most of all to \[sensitive content hidden\] who walked me through the process and trained me - in the same day, I received my first signed agreement, and today, another! Their team is responsive, professional and most of all effective and friendly! Thank you, \[sensitive content hidden\] of IVvy, from the bottom of my heart in providing the training and setting me up for SUCCE$$! Pros The ability to upload a document (BT Contract Template) and send out for E-signatures for both parties (client and myself) to seal the deal! This was possible thanks to the one-on-one training provided by \[sensitive content hidden\], on the IVvy Team! Cons Only that it was another portal to learn, after working with Delphi/Salesforce for years, but in actuality - this is the first time an independent hotel was able to connect directly with the PMS (Opera) in our case at LJBTC and La Jolla Shores Hotel. Once you learn the system, it is user friendly - just do it - JUMP! Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Changed companies, and quickly able to learn via training and apply efforts for this wonderful sales tool. Review Source Response from iVvy August 7, 2024 Thank you for the kind words and feedback Alana. We will share this with our team. AS Angela S. Head of Conference and Events Sales Sports Used the software for: 1-2 years ### "Ivvy System " September 4, 2024 5.0 Pros The look and feel, how easy the system is to use Cons Reports not being as easy to manipulate to suite own needs Switched from [DELPHI32](https://www.capterra.com/p/125100/DELPHI32/) Prior to my arrival in the business, I believe that my previous wanted a system to support internal bookings more Review Source Response from iVvy September 12, 2024 Thank you for the review, Angela. JV Julie V. Head of Conference and Events Hospitality Used the software for: 6-12 months ### "Winter Gardens" August 12, 2024 3.0 Overall our experience has been good. We have had challenges with our Ops team and have tried to work with the system as best we can Pros Tasks BEO's Reports CRM Diary Contracts and uploading other items Cons Inflexibility - we have asked for several things to be added/changed but these requests haven't been possible Alternatives considered [Momentus Technologies](https://www.capterra.com/p/2403/Momentus-Technologies/) Reason for choosing iVvy Venue Management Price Recommended by a colleague It seemed to work on all aspects Flexibility Switched from [ArtifaxEvent](https://www.capterra.com/p/128117/Artifax-Event/) Artifax wasn't working for us, the Ops team didn't like the automated schedules and it didn't record revenue Review Source Response from iVvy August 15, 2024 Thank you for the review, Julie. We have passed on your feedback to our customer success team. VR Verified Reviewer Conference and Events Coordinator Hospitality Used the software for: 1-2 years ### "I would recommend this to anyone looking for venue management software" August 15, 2025 5.0 The overall experience with iVvy Venue Management has been very positive, as it provides a reliable, user-friendly platform that streamlines daily operations, improves efficiency, and is backed by responsive customer support. Pros iVvy is intuitive and very easy to use, with a clean interface that makes navigating and managing bookings simple and efficient for both new and experienced users. Cons iVvy has experienced some occasional glitches in the past, but these were always addressed promptly, with the support team typically resolving the issue within an hour of it being reported, ensuring minimal disruption to operations. Review Source Response from iVvy August 24, 2025 Thank you for your review. AP Abbie P. Venue Operations Manager Entertainment Used the software for: 2+ years ### "Customisable software for arts venues" April 10, 2025 5.0 Great experience overall. Support was always quick and helpful. The system has lots of options to customise it to our needs and was generally easy to use and train new users. I have recommended iVvy to many colleagues in other venues and will continue to do so. Pros How customisable it was. Built with hotel conferencing in mind but I was able to use it successfully at two different arts venues with specific requirements not built in as standard to the software, but easy to customise. The price - reasonably priced for our operation size compared to some of the other arts-specific venue/event software options aimed at much larger organisations. Cons More specific to our use case, but more flexibility with minimum subscription terms would have been great. Also more integration options. I've used both Myob and Xero integrations which worked well, but I would have loved if they had some pos integrations that included the cheaper cloud based pos suppliers. But overall the pros far outweighed the cons! Review Source Response from iVvy April 30, 2025 Thank you for the review, Abbie. ML Maria L. Corporate Director of Sales and Marketing Hospitality Used the software for: 2+ years ### "Easier system and better than other systems" June 14, 2024 5.0 Pros It's very user-friendly and easier to learn than other systems. The flow just works better than other systems. Cons Integration but hopefully IVvy will integrate with Marriott's new system. Possibly integration with Lightspeed would be great! Switched from [Amadeus Sales & Event Management](https://www.capterra.com/p/96710/hotel-SalesPro/) More expensive for just the basic listing. Had to pay for several users, not as easy to use and less features. Review Source Response from iVvy June 24, 2024 Thank you Maria for a fantastic review. KD Kayla D. CDOS Hospitality Used the software for: 1-2 years ### "iVvy- awesome product!" June 20, 2024 5.0 Pros You can truly do so much and the system is very supportive. The iVvy team too is the best! Having real support is the biggest PRO of iVvy!! You guys rock and make a world of a difference! Cons There are lots of different ways to navigate the system and sometimes that can be overwhelming. Reporting too needs to be more dependable. Switched from [Delphi](https://www.capterra.com/p/211093/Delphi/) My old company used Delphi and when I came over, this company used IVvy! Review Source Response from iVvy June 26, 2024 Hi Kayla, Thank you for the review and feedback. We will share it with our team. BD Brooke D. Events Sales and Planning Manager Hospitality Used the software for: 6-12 months ### "Melbourne Place Review " August 13, 2024 5.0 In 6 months time, it's been really wonderful to use. The training period was great (Bernadette) & very informative as had the ongoing support from our Client Success Manager (Matt). Pros \- It's very user-friendly & easy to follow. - It's not cluttered & confusing to read which helps when you're really busy with event bookings. - Very easy to add in Food & Beverage items, menu packages etc. Cons Searching for dates in the diary can be tricky sometimes. Would love more of a monthly view. Review Source Response from iVvy August 15, 2024 Thank you for your review, Brooke. We will pass on the feedback to our customer success and product teams. KA Kate A. Wedding and Event Coordinator Hospitality Used the software for: 2+ years ### "All In One Product" June 26, 2024 5.0 IVvy is user friendly- easy to navigate program! When customer service is needed- They are always great to work with and very resourceful! Pros Very easy to navigate. I love that I can email invoices and allow payments within one program! IVvy truly is an "All in One" package deal even allowing customers to search and book their event (if you choose to have your venue searchable on the market). Cons There are a few features I wish were more accessible when it comes to set up. It seems that once I input options for drop menu with the food, I cannot remove the options. If I need to book a room that has already been booked, it would be nice if IVvy offered a notification box the room is already booked and allowed me the option to move an event to a different room from the notification itself. Instead, I have to access the other booking seperately to move the room then I can proceed with my other booking. Review Source Response from iVvy July 2, 2024 Thank you, Kate, for your review and feedback. We will share it with our team. NR Nicole R. Executive Assistant Manager Hospitality Used the software for: 2+ years ### "Easy to Use Venue Management Software" July 26, 2024 5.0 Pros The ease of use and customization of the system. We have been able to easily adjust our tracking, custom settings and full streamline our events set-up, contracting and operations. The support team is incredibly responsive and able to assist with any queries that may pop up. Cons A couple of fixed system settings which could be better optimized. Review Source Response from iVvy August 4, 2024 Thank you for your feedback Nicole. BC Breeana C. Administrative manager Events Services Used the software for: 6-12 months ### "Had a great experience!" July 29, 2024 5.0 I really liked the software and the customer service. Pros It was incredibly simple to use and onboard other users. Cons The multiple ways to do things was a pro, but early on, it was a little confusing. I fumbled around and eventually developed my own system. Review Source Response from iVvy August 13, 2024 Thank you for your review, Breeana. We will pass on the feedback to the team. AS Amelia S. Functions Manager Hospitality Used the software for: 2+ years ### "System review " October 1, 2021 4.0 sustainability - less paper printing standardized event orders Great support from \[SENSITIVE CONTENT\] - he is my go to when needing assistance from iVvy support Pros ease of event orders and keeping all data in one location online. Cons Invoicing system is a bit rigid. Template should be a bit more flexible. Part refunds capabilities can be improved. Should be able to make a refund without the system setting an amount as 'unpaid', which cannot be cleared. Review Source Response from iVvy November 29, 2021 Thank you for your honest and helpful review. iVvy will continue to improve our products with the feedback our customers provide. SS Simone S. Conference and Events Director Hospitality Used the software for: 1-2 years ### "Full function use" February 20, 2024 5.0 Pros The ability to invoice from the system and accurately track all event and accommodation financials. Our prior event system didn't have this capability, and this has been a game changer for us! Cons Correcting spelling errors rather than just underline them in red. Having this prompt like a Word doc would be benefical and time saver Review Source Response from iVvy February 22, 2024 Thank you for your review and feedback! VR Verified Reviewer Conference & Events Sales Manager - Rendezvous Melbourne & Vibe Marysville Hospitality Used the software for: 2+ years ### "iVvy Event Management" August 27, 2018 5.0 Pros Cloud based management with ability to access from all devices. Allows me to check availability and process inquiries during meetings with prospective clients. Cons Venue setup can be intensive however once the time has been taken to complete this effectively the benefits are seen long term. Review Source RB Rohan B. Large Corporate Financial Services Used the software for: 2+ years ### "\[SENSITIVE CONTENT\] - Client Support Services" September 20, 2021 5.0 I had to complete a payment set up for CBS Arena into Elavon acquiring services swiftly. Its Client Support Services response and engagement. \[SENSITIVE CONTENT\] swift response, knowledge of the system and management of each party involved was excellent!!!! Pros Its Client Support Services response and engagement. \[SENSITIVE CONTENT\] swift response, knowledge of the system and management of each party involved was excellent!!!! Cons No Cons . Great service by \[SENSITIVE CONTENT\] represented IVVY well. Review Source Response from iVvy November 29, 2021 Great to hear about your positive experience. Thank you from the iVvy team. BD Beata D. Events Planner Hospitality Used the software for: Less than 6 months ### "Brilliant tool, user friendly, saves time" May 25, 2023 5.0 Saving time in generating documents, which I used to do manually. The task system reminds me of everything that is still to be done. Pros It is very user-friendly, easy to operate and practical. The option to generate all the documents saves a lot of time, and they are straightforward to read. Cons Haven't found faults yet, but I have only used it for a couple of months. Review Source Response from iVvy February 20, 2024 Thank you for your feedback and review! JD Jess D. Event Manager Hospitality Used the software for: 6-12 months ### "Great!" August 28, 2018 5.0 Highly recommend Pros User friendly, support is great, easy to learn Cons has trouble pulling large amounts of data sometimes Review Source Response from iVvy August 28, 2018 Thanks for the review Jess. Our development team is aware of the intermittent issue with large report exports, and are working on a solution. James COO & Founder. MM MM M. event specialist & marketing expert Used the software for: ### "All in one place" May 8, 2014 5.0 ivvy- powerful tool which help in event to promote and manage it successfully. But I must say use of it is really easy , from registration, ticketing, email marketing ivvy is the best... it's not running in IE 6 but who cares...!! Now a days no one is using IE 6 as IE 7,8 and 9 in the market.. So it's not an issue.. I must say at least go for the free trial... Cheers guys.....!!!! Review Source AW Alecia W. Global Sales Manager Hospitality Used the software for: 1-2 years ### "Global Sales Manager " September 20, 2024 5.0 Overall I have enjoyed my experience with using iVvy. Pros I love how easy iVvy is to navigate and utilize as our day to day CRM. Cons Updating necessary taxes and fees and menus can be a bit of a challenge. We also see some issues with our Reservation system and Ivvy showing the same totals for room block pickup/actualization. Review Source Response from iVvy September 26, 2024 Thank you Alecia for the review. LS Leanne S. Regional Director of Sales Hospitality Used the software for: 6-12 months ### "Highly Reccommend!" September 25, 2024 5.0 Absolutely loving using iVvy and I have no complaints currently. Training was easy and thorough and I would highly recommend this user friendly sales system! Everything can be accessed at the click of a button. Pros I love that iVvy makes everything so simple! I'm able to get contracts and documents over to the client in a matter of minutes making the process both efficient and effortless. Cons I do not have any complaints about the system currently. Review Source Response from iVvy October 4, 2024 Thank you for the review, Leanne. Talk to a Capterra advisor for free and get results within 15 minutes.