# Page 8 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (666) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 8 - Reviews of Weave ## Showing most helpful reviews Showing 176-200 of 666 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IC Irene C. front desk , billing Medical Practice Used the software for: 2+ years ### "great for front office and team messaging " February 29, 2024 5.0 supper easy to use , text message is the new thing so everyone replies and answers quick. love the review button to send out and we see who responded and can write back Pros how easy it is to load on the new computers or phone for the mobile use Cons when using the mobile app when a call comes in the caller ID doesn't work and its just phone numbers so I really don't know when the call comes from work Alternatives considered [Spectrm](https://www.capterra.com/p/198935/Spectrm/) Reason for choosing Weave the call log , texting, and most important wanted to go paper free fax Review Source SD Sonja D. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Worth Every Penny" September 6, 2023 5.0 Overall I think Weave is a phenomenal product and I am happy we found it for our practice. They continually are adding new features and provide webinars to allow everyone to master their product and use it to the capacity it is designed for. Pros The real-time text message communication it allows between our office and patients is invaluable. The digital forms that write back into Dentrix are a huge advantage as well. I also appreciate the in-office chat that allows us to communicate with co-workers and not constantly leave our work stations to ask simple questions or communicate something they need to know. These are only a couple of the great things about Weave. Cons I wasn't overly confident in Weave's review platform. We stopped using our former review platform because Weave offered one in the price of what we were already paying and we didn't see great results. I did decide to stop using them for our reviews and went back to our former company and saw instant results again. Review Source SS Samantha S. Practice Manager Veterinary Used the software for: 1-2 years ### "We love working with Weave!" July 20, 2023 5.0 We really like Weave and think that it helps streamline productivity during the day. Pros Weave offers so many services that can benefit the streamline of work in the clinic. I really like being able to send quick text messages to owners about their appointment times, drop off procedures and when their refills are ready for pick up. Owners can also quickly pay via text message. Cons I do not like that when you do need customer support, they are not easily accusable. I also thought that the training process and launch were difficult. Review Source LV Lori V. Office MAnager Medical Practice Used the software for: 2+ years ### "Love the Weave Software" March 6, 2023 5.0 We have loved our experience with Weave. Our schedule stays full most days without a lot of extra help.. We get so many compliments on our reminders patients love the texting Pros I love seeing who is calling before I answer the phone as it helps me be prepared for the caller. Love the reminders that are sent out. We have a lot less no shows and frees up our time from manually having t call or write reminders. Cons Sometimes the phone glitch a bit, one of the phones won't ring at times at the front desk then I have to move to another location Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reason for choosing Weave again better value and I have heard customer service is so much better with weave Switched from [Lighthouse](https://www.capterra.com/p/157963/Lighthouse/) better value for the money Review Source KL Katie L. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Product has potential to be amazing." May 24, 2022 4.0 Overall, we appreciate and like the program. However, it is costly since it does not work properly as often as it should. We do not use some of the features due to the inconvenient nature. Pros Real-time chat features, bulk emails and texts per day. Auto generated appointment and over due reminders. Cons The phone system can not be set-up properly in our office. I can not get voice messages on my office phone and the tier doesn't work at all. I have had numerous reps look and they just say that it wasn't originally done properly so this is how it is now. The text notifications are sporadic even though it is set to stay on the screen until acknowledged. The system is also not working with family appointments again. This seems to happen every couple of months and I will call and get it fixed. Reason for choosing Weave Seemed more useful with less restrictions. Review Source AS Aretta S. Business Development Health, Wellness and Fitness Used the software for: 1-2 years ### "Weave has daily technical issues that cost you money" April 27, 2023 1.0 Looking to leave them asap. Pros Everything they sold me on. How flawlessly it would all work. Not flawless and extremely time consuming finding out all the issues they have on a daily basis. Cons Since we onboarded with a Weave person who went on vacation during the onboarding process it has been a nightmare. The results are daily technical issues. Phones go out of service, they don't ring. Technical issues with the communication platform. So many issues that just pop up out of the blue and you are informed by a staff member and even patients. When patients are texting staff to communicate because the phones don't work during business hours it's OK with Weave. When they take weeks and in my case, months to correct an issue they are OK with that because it's not them having the issue. Reason for choosing Weave What they said they could do. Review Source BP Brandi P. Office Manager Medical Practice Used the software for: 2+ years ### "Loving Weave" February 28, 2024 5.0 Overall I really like Weave and recently we just started using their payment plans. Pros I like the appointment reminders and text features the most with weave. Cons The only complaint I have is that Weave payments is not integrated with Eaglesoft yet. I hope you all are working on that! Review Source SW Stacey W. Practice Manager Medical Practice Used the software for: 2+ years ### "Weave Service and App" June 1, 2022 3.0 The issues we are having are getting to be more and more. A simple call back for our team could have gotten a much better review. Pros The most impactful features when they work is the confirmations and being able to see the schedule. When we first started in the "beta" versions, we had help all the time and were able to troubleshoot easily. Now that this company has become a much larger entity, it is very hard to get the customer service you need. Just like calling your cable company. Cons This software would be amazing if we could use it to it's fullest extent and catered more to oral surgery. Reason for choosing Weave Not applicable Review Source CY Carly Y. Practice Manager Medical Practice Used the software for: 2+ years ### "Weave is all right." March 6, 2023 4.0 \-texting patients if we've missed their calls allows us to deal with issues without having to directly speak with patients sometimes Pros \- changing phone hours quickly should an emergency occur Cons \-no support outside of United States - we are seriously considering leaving Weave because we have hired remote workers in the Philippines and it would be a lot easier if we could keep Weave. Remote workers in other countries is the next big thing.-when dialing between locations it would dial out as a separate number/call so we changed our entire phone tree which ended up being extremely complicated. we also needed to be able to call each office extension and we weren't able to do that either without setting everyone up under one location-not be able to listen to voicemails from other phones unless its a general voicemail box. Reason for choosing Weave A referral. Review Source LH Linda H. Practice Manager and Co-owner Veterinary Used the software for: 1-2 years ### "Streamline our overall office communication system" August 31, 2023 5.0 Weave has tremendously improved operations at our veterinary clinic!! We really enjoy the ability to modify call messaging depending upon our situation (closures for meetings, holidays, emergencies, etc,) Pros Weave enables me to make phone calls to clients on my personal cell phone, yet appear on the receiver's phone as being sent from our office phone number. Cons When Weave is non-functioning, it shuts down our entire business!! Also I would like Weave to sponsor Lunch and Learn seminars for instructing my staff on the latest updates using the application. We don't have time to learn it during regular office hours. Reason for choosing Weave Weave was recommended by one of our local dentists as well as our IT person as being a very efficient way to run an office. Review Source JD Joanne D. Audiologist Health, Wellness and Fitness Used the software for: 1-2 years ### "Improve patient access anytime they want it." March 9, 2023 3.0 Love the way it should work. Pros My patient can communicate with our offices when it’s convenient for them. It allows access even if they cannot hear or understand on a phone. Texting or emailing them is best venue for communications with them. Cons Customer service is very lacking in professionalism, inability to bypass technology deficits customer may have, seem very distant with no empathy and a non caring attitude like a robot. Not very pleasant at all when you are the paying customer. Reason for choosing Weave We wanted to give it a shot. Review Source AH ANDREA H. Centralized Billing Manager Medical Practice Used the software for: 2+ years ### "Love this app for remote working" February 28, 2024 5.0 Awesome app, love that I can use remotely Pros I work remotely and the clinic and I as well as other remote billers can communicate quickly and efficiently Cons i do not dislike anything that I have utlized so far Switched from [Dentalink](https://www.capterra.com/p/196361/Dentalink/) better access and functions, i didnt make the decision but happy we did it Review Source KG Kelly G. Owner Medical Practice Used the software for: Less than 6 months ### "When my phone number was transported over to Weave they did not have my number working for 2 days" November 27, 2019 1.0 \[SENSITIVE CONTENT HIDDEN\] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN Pros I was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand. Cons I had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could not answer the call in the room you were in I had to leave a patient and run into another room to answer. the video she sent us to set things up was a different model. Afterall of this I decided to take my numbers to my prior service. They will not give me the information to do so. I explained I was going to do this and why. I had to call back to get my account number which took me several phone calls and waiting on hold to do. I explained why I need the account number. I sent the signed consent off to my new phone service, it was refused as they now needed a PIN number. This is odd as no one at Weave knows anything about PIN numbers. This has been going on for two weeks now. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) The fact of patients could text through the office phone to my cell number, that a message would be sent to missed calls that we would call them right back. I am switching back to OOma Office as the phone is easy to use and easy to set up personal greetings unlike Weave. Review Source KL Kilee L. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Weave Review" March 9, 2023 5.0 Pros Integration was very easy and works directly with Eaglesoft schedule which is nice. I enjoy being able to text patients and not always having to call and it saves time on our work load. Cons My cons would be it would be nice for payments if there was a portal or someway of online paying with Weave we could attach to our website rather then text to pay. It would be nice to integrate with Eagelsoft on statements.Sometimes it can be hard if the whole system goes down then we are unable to take calls, collect payments, etc. Review Source AB Angela B. Owner/Doctor of Dental Medicine Hospital & Health Care Used the software for: 2+ years ### "A must have for the small business owner" June 1, 2022 4.0 Pros Weave does a lot of the work for your office all in one program. This frees up your front desk staff to do other things. It is very professional looking, is easy to use, and patient's love it as well. Cons Sometimes reaching customer support via phone can be a lengthy process. Review Source CG Cari G. Office Manager Medical Practice Used the software for: 2+ years ### "Weave is excellent!" September 29, 2022 5.0 We have had some issues with payments and still aren't resolved but usually they answer right away. Everything else has been amazing. Pros Weave doed so much. It allows us to do most everything under one vendor and they are always adding new features! Cons Cost, very expensive for phones. Which it was more affordable. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Because of the integration of our software. Review Source VA Vicky A. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Satisfied customer!" June 7, 2022 4.0 As a tool, Weave is very helpful and is like having an assistant to fill in the gaps. Pros This is very simple for any user! Lot's of options to communicate with clients. Cons My computer Weave does not receive any updates. Once there is a new update, my Weave will crash. This happens every week. I have to uninstall from my computer, restart my computer, than get weave software again....and do the same all over again. I reached out about this many times and no one really knows the answer on how to fix this except uninstall and than install updated versions. A real pain!! Reason for choosing Weave The design of working with my pc and being about to keep on my desk top! Review Source Dee Dee B. Office manager, RDA Health, Wellness and Fitness Used the software for: 2+ years ### "Like another team member at your front desk. " May 26, 2022 5.0 Very good Pros Easy to use and implement. Patients gave great feed back. Cons I am waiting for an upgrade through stripe for recurring payments Reason for choosing Weave NOne Review Source Sam T. Owner Medical Practice Used the software for: 1-2 years ### "Great Product. Support Absolutely is the Worse." September 16, 2021 4.0 When it works, its great. When it breaks, plan on spending an extremely long time to get the issue rectified. Support is: Very slow with acknowledging an issue. Slow response to the issue at hand. No sense of urgency, especially when phones are lifelines of the business. Constantly explaining to each support rep of how our particular system is setup. Most all frontline reps are not familiar with an enterprise setup resulting is trial and error troubleshooting. Pros Hippa compliant, Chat features, simple interface, all-in-one product Cons Support is terrible. Extremely long wait times both by phone, chat and email. If deploying in multiple locations, be VERY CAUTIOUS. Sales reps are quickly to sign you up, and no single point of contact. Alternatives considered [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing Weave Hippa Compliancy. Review Source DW Devan W. Patient Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Devan Weave Review" February 28, 2024 5.0 Pros I love how user friendly it is and how it is multifunctional. Cons Sometimes the app is slower or doesn't show notifications. Review Source MM Megan M. Marketing Coordinator Hospital & Health Care Used the software for: 2+ years ### "Software is great. Customer service could use some work" May 24, 2022 4.0 Pros The features are great once you get them going. We love that our patients name pops up on the screen as they are calling so we can pull their chart up before we ever answer. The Google reviews sending is also helpful. The texting is a great feature. The service itself is great once it is set up correctly. Cons Every time we have on boarded a new location there have been issues. We have had calls somehow going to random workers cell phones instead of ringing in the office. We have had faxes not coming through. One time the onboarder just quit in the middle of onboarding and it took us days to reach someone to complete the onboarding. It also does not integrate with therapy software so we miss out on a lot of the features. Also when if the phones go down it is nearly impossible to reach an actual person for assistance. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) The ooma service was awful and static all the time. We missed the features from Weave so we switched back. Review Source CM Cindi M. Front Office Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Great software, but was misleading at set up. " April 26, 2022 3.0 Customer service calls took long, and getting a response took even longer. They were very prompt when signing up for the service, but when I had issues, it was hard to get someone on the phone. Pros I really liked the app and how I had access to pretty much anything. I was able to see the schedule from the app, make phone calls, receive phone calls and see our reviews all in one spot. Cons I was really disappointed that I was promised digital forms at set up. Paid all these extra fees for services that were still in the "beta' process. I was told that the digital forms would auto populate into our open dental but they didn't. When I followed up, I was told they were still working on this feature. We had already been with this company for about 6 months and paying for a service we couldn't use. Switched from [Legwork](https://www.capterra.com/p/197115/Legwork/) to use "digital forms" Review Source VF Venetta F. Practice Administrator Medical Practice Used the software for: 2+ years ### "Patient Communication" March 14, 2024 5.0 Overall I love using weave. It has made a positive difference in my practice. Pros The ease of use. The instant communication with my patients. Cons Frequent service interruption. Change/elimination of features that we have grown accustom to using. Reason for choosing Weave Weave was the most cost efficient. The services were just what I was looking for at the time. I di not have tp take and pay for services that I did not need or would use Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) The service that I was using was not centered around my dental industry. Review Source DE Debra E. Consultant Hospital & Health Care Used the software for: 2+ years ### "We love WEAVE" March 10, 2023 5.0 Efficiency, customer service experience vastly improved with WEAVE. Accessibility to patient information. Quick fill for Recare and text to pay nice features. Pros Love having appointment schedule on our phones and ability to text patients from anywhere - anytime. Love the connectivity factor. Also appreciate text to pay when it's necessary to collect after the patient's appointment. I also like that we can record patients' phone calls and refer back to them if necessary and the reporting of missed calls is very helpful when we are reviewing phone coverage. Cons Sometimes when you are texting a patient and a call comes in - it defaults to the caller. You have to be sure and confirm to whom the text is being sent. Reason for choosing Weave It was the best system to meet our needs Review Source LM Leigh M. Practice Administrator Medical Practice Used the software for: 6-12 months ### "Weave is Wonderful!" June 22, 2023 5.0 I have been very pleased with Weave from the beginning. It has saved us time and money. My employees are happy and can get more done now. This, in turn, makes me and my physicians happy. I like the fact that you can continue to call for help if you need it and they are very helpful and pleasant. I applaud the staff they have working for them. I like the fact that they are continuously updating and improving the product. Pros The integration process was a breeze. They help you with every step. The software is very easy to use. I was a little nervous when they told me that they do not send someone to train you on the software. Once it is installed, you watch the training videos. I was nervous for nothing! The videos explained everything step-by-step and in great detail. The customer service line is more than helpful. The best part is they continue to be helpful long after the purchase of the software. Cons We wanted an online payment option, but their software could not integrate with our EMR. I was not happy with that. They did have other payment options, just not the online one. They are continuously updating the software so I think we are now able to have the online payment option. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.