# Page 7 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (666) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 7 - Reviews of Weave ## Showing most helpful reviews Showing 151-175 of 666 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Lab Manager Medical Practice Used the software for: 2+ years ### "Works great, until it doesnt." April 15, 2024 3.0 Pros Ease of implementation and use. Shipped hardware to our office, very little setup, almost plug and play. Rarely has issues with phones. Cons Customer support is lacking in some concern. We started getting patients complaining about not getting sms messages. Looking into it, about 10-11% of all of our messages do not make it to the patients that want it. Over a month working with a support agent that can not / will not figure out the problem. Taking our office with combing through 1000s of sms messages to find ones that didnt go through. Get told that it has to do with how our website is setup. Fix that per their instructions. Nothing changed, and they refused to help or elaborate further. Contacted support over the phone and asked for a supervisor. They took my information and no one ever called of followed up. We will be switching to a new provider at this point. Review Source LP Lena P. Optometrist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great communication platform!" May 22, 2024 5.0 Pros Group chats/direct messaging as well as ease of looking at schedule. Cons Rarely but sometimes my direct messages do not go through unless another person messages me first. Review Source CS Crystal S. Office lead- Admin for Weave Hospital & Health Care Used the software for: 1-2 years ### "Henritze Dental " February 28, 2023 5.0 We love Weave. It works well in all our offices. Installing has been made pretty easy \[sensitive content hidden\] has always been a huge help over the past year or so working with me to integrate and install at offices. Customer service is usually on point, the chat feature is super nice. Account manager \[sensitive content hidden\] has been very helpful as well, \[sensitive content hidden\] did an awesome job before her. Pros The best feature of this product is being able to multi task and take care of multiple patients at one time. We really appreciate being able to be on the phone with a patient and responding to another patient by text to keep the scheduling flowing. Cons Integration to communicate to multiple offices when we have such a large group. Some of our offices do different things it would be nice to message another office to set up an appointment for the patient we were referring without having the patient call or us having to call the office to reach someone. Save the Date Reminders are a big issue that hasn't been able to be resolved since our time change on the East Coast back in November all our Save the Dates go out 6:50am when offices don't send out messages before 7am or 7:30am. Multiple reminders are great, it would be beneficial if we could select what our patients would like instead of it being the same across the board. We get messages constantly about the patient had already confirmed their appointment a week ago now its 3 days before they are asking to confirm again. We have it set up like this and want it that way but if a patient doesn't like it they just opt out of text then they get nothing instead it would be nice to select certain reminders per the patients preference. Switched from [Lighthouse Studio](https://www.capterra.com/p/127963/Lighthouse-Studio/) More opportunities of communication with patients, reminders, and overall experience. Review Source CT Chih-Yun T. Dentist Health, Wellness and Fitness Used the software for: Less than 6 months ### "A convenient app to review the schedules and communication within team" May 22, 2024 4.0 Pros Schedule function that I get to check my patients schedule ahead of time Cons Everything works great for me and I can’t think of any for now. Review Source LV Leah V. Admin Assistant Medical Practice Used the software for: 1-2 years ### "Weave has been beneficial in several ways to our office. " June 1, 2022 5.0 As stated before, we love Weave and what it has done for our practice. It has brought us up to date in the technical world, it has allowed better patient communication, and be more time efficient. At times I feel like we have hired another team member to help with all the features we have been able to benefit from within Weave and it has been a game changer for our team. Pros Before Weave, we were using one company to offering texting to our patients and another company for phones. When we first discovered Weave, I was excited to combine our phones and text messaging feature with the same company & have the same text number be with our office main line. Little did we know all the amazing features Weave would continue to offer! For our office to now offer auto-reminders, sync confirmation texts, a mobile app, communicate with patients off hours via phone or text and appears we are at the office, team communication during office hours via computer, digital forms that are customized to our office, data collection, payment links to patients, and more. We are so blessed to have found Weave and implement into our practice. Cons I wouldn't say there is anything we necessarily dislike about Weave.. we were in the beta group for forms and we know there was a process of designing and having bugs worked out. We are very patient knowing it will be worth it in the end. The feature that would be nice in the future would be to also offer to send patients digital forms or payment links from the mobile app! Review Source WV Will V. Operations Specialist Veterinary Used the software for: 1-2 years ### "VOIP phone service for your veterinary or medical practice" May 11, 2023 4.0 Over all the phone system has so many more "Pros" than "Cons". I was there went we had the old phone system but when we switched over it feels and sounds better. The app that you download on your computer is also pretty nice and user friendly. Sending faxes takes some getting used to, but if you want to go paperless than this is the way to go. Pros Love the call recordings as there are many instances where a client claims they were told "???" and we were able to go into the call logs and see when they were called and what was said. Wonderful feature I don't know what we would do without. Also the hold music is a great feature that we love, as before we needed to buy a separate device and now we can just upload our own music for clients on hold or use what they have as default. Cons I don't like that it can be costly. I thought it was flat rate fee per month and if you have 10 phones or 14 phones it would be the same flat rate fee. But I have recently learned that if we added a new phone it is an additional $20 per month per phone that we want to add. Wish that wasn't the case. And would like it to be more backwards compatible with our Practice Management Software (PIMS) as our system will have a client with one phone number and when the client calls it doesn't always display their name. Even when I upload our client list directly, something seems to be over riding the system. example: our system will say "John Smith" but "JSmith" will appear on our caller ID. Reason for choosing Weave The cost was better with Weave. The other company wanted to charge us $2000 for some kind of router hub thing and it wasn't needed. Review Source KK Kallie K. Dentist/owner Medical Practice Used the software for: 1-2 years ### "Mixed opinions" May 24, 2022 3.0 It is making a lot of patient communication taxes a lot easier however we are experiencing more and more problems as they keep rolling out more updates Pros I do like that this has a mobile app feature that connects directly to the dentrix software for patient information and viewing the schedule. I do also like that that I can utilize the call forwarding to go to my cell phone after hours for emergency calls without releasing my cell phone number.. We also like that there is an inter office communication feature with team chat. We also love that automated messages can be sent out in English or Spanish . Cons I don't like how when we 1st installed it things went very smoothly it did what it was supposed to do however as time has gone on there have been more updates With significantly more issues and glitches. Especially with regards to patients confirming their appointments. When patients type certain messages to confirm an appt, the software is doing 1.of 3 things: changing the appt length, changing the appt day/time, or removing it from our schedule all together. Another issue is calling patients from the mobile app (which is another key feature I wanted to work well). When I try to place a call the app crashes. When a patient calls me, they have trouble hearing me no matter where I am it will cut in and out. With text messaging we have noticed patient names getting switched, messages getting lost or out of order. Reason for choosing Weave More features and functionality we wanted in all one app Review Source SS Sarah S. Director of Operations Medical Practice Used the software for: 2+ years ### "WEAVE has been a game changer" September 29, 2022 5.0 Weave has been great (well their customer support has really declined over the years) in their attempts to continually add features that eliminate the need to work with an array of companies. They are forward-thinking and understand what we will need before we know we need it. Customer support loves to NOT solve problems. We often find we are passed around to another person or that they are quick to point the finger in a different direction rather than fully looking to understand the issue and find solutions. Pros Two-way communication. Patients are BUSY and don't have time to sit on the phone. They are able to send messages and check their messages at their convienece. Patients LOVE the text2pay feature. This feature has helped significantly with declined payments and A/R's Cons I know it is not a WEAVE issue but rather a Dolphin issue but I wish the integrations with Dolphin were better. I also wish we had the option to pick which phone # we text. Sometimes the text needs to go to the parent since it is due to financials, sometimes the text needs to go to the patient since it is related to scheduling. Review Source SB Stevie B. Office Manager Medical Practice Used the software for: 2+ years ### "Really liked weave but man, customer service DOES NOT DELIVER SOLUTIONS. " February 15, 2024 4.0 So in short, easy to use given everything is working correctly however customer service DOES NOT resolve the issues they claim to and apparently even if you do a "free trial" of any features, you're still going to get charged and then it's going to take MONTHS of back and forth to get the charges removed. And there is still no guarantee that they have been. BOO. Prior to this situation I would have happily recommended weave to any office...now I'd would not recommend and instead warn against it. Pros Weave is easy to use, makes communication between staff and patients a breeze. Cons We have used weave for years for features such as 2 way texting, faxing, appointment reminders/confirmation and payments. About 6 months ago we felt that we may be interested in adding the online scheduling and online forms feature to our account. We opted for a month long free trial for each feature which, unfortunately did not start at the same time as the onboarding person we worked with was unaware that we were doing both and also didn't really seem to know what she was doing anyways. We got a brief explanation of how to use these features and had maybe 1 of 5 questions answered then and there. No worries, it was pretty self explanatory. Unfortunately these features did not mesh well with our EHR system (even though we were convinced that they would) and when we reached out to customer service about the issues we ran into we were put on hold for LITERALLY 4 HOURS?! After that hideous hold experience we decided to go the email route. There was no follow up to resolve the issues and by the end of the month free trial we hadn't been able to successfully use either of the features. So naturally we decided to stick with what we had already and opt out of the new features. It was at this point that we called at the end of the month to ensure that we would not be charged for these new features to be added to our account. After a half hour long call of being told "you don't have to call, at the end of the month the free trial will automatically end and you WILL NOT BE CHARGED" I was confident we could check this off of our list of things to do. Well get this, WE STILL GOT CHARGED. This then spiraled into us having to call weave not once, not twice, not even three times but FOUR TIMES to try and get this billing issue fixed. I kid you not, every single call ended in someone promising us that the issue had been resolved when it in fact had not. This lasted over 5 months of us getting notifications that our account was past due and emails from weave stating that we had an unpaid invoice and blah blah blah. Again, within one of those 5 calls in total I spoke with them again about this issue when I was again told it was taken care of and then BOOM! WE'RE LOCKED OUT OF OUR ACCOUNT AND OUR PHONES ARE NOT WORKING. WOW AWESOME. I had to call YET AGAIN, this time I'm told there is an invoicing issue but that they will unlock out account so that we can continue to use it. Now we are in again and using it still but we are still getting a constant pop up stating that our account is past due and you know we have the slightest feeling that the problem is still not resolved. Review Source JR Jessica R. Financial Director Health, Wellness and Fitness Used the software for: 2+ years ### "Ultimate Communication Tool" March 9, 2023 4.0 Our overall experience with Weave is very possible. It's not "solving a problem" as much as it is providing an absolute necessity. Pros We love that we are able to communicate with our patients quickly and effectively as it relates to their appointments. It has been really helpful when we are not in the office or in the event of emergency. It also allows the doctors to look at the schedule in advance. Cons We are currently having some issues with call quality. There are delays, and patients have complained about us cutting out. We can hear these quality issues in some of the recorded calls. In terms of scheduling, we love that we can see the schedule at a glance, but it's very bare bones. It would be awesome if we could see appointment notes in the scheduling feature, because when doctors review their sched off site, they're not always sure why the patient is coming in or why they were scheduled the way that they are. Reason for choosing Weave Weave was being used in our office when I was hired here, so I am unaware of what was being used before or what other options are being considered. But I can say that we are not even remotely interested in using any service over Weave, and it is best in class as far as we are concerned. Review Source RZ Rachel Z. Business Administrator Medical Practice Used the software for: 2+ years ### "Worth the investment" February 28, 2023 5.0 Our office enjoys using the software and Weaves customer service is always excellent and quick to respond. Pros What I like most about Weave is the convenience and ease of customization. We can tailor the features to what fits our office and patient base. Cons If I had to find something to complain about Weave, I suppose it would be anytime there is an update to the system, it can cause glitches at first? It is usually ironed out very quickly however. Reason for choosing Weave Weave had more to offer and is more user friendly. Review Source JK Jacqueline K. Office Manager Medical Practice Used the software for: 1-2 years ### "Wonderful Weave" March 9, 2023 4.0 Pros Intergration and setup was easy. We love the ability to customize forms, text patients, and set in-office reminders. We have also been able to limit the number of vendors communicating with our patients through various Weave services. Customer service is stellar! I have always been able to speak with someone in a very timely manner to resolve issues. I've also had suggestions for improvement acknowledged and implemented. Cons rearranging/editing the order of information on forms. More optometry friendly templates, ability to organize the order of listed forms, option to duplicate forms/templates, a printer friendly form option for our non-tech savvy patients and the capability of sending forms to new patients who are not yet setup in our EHR/to any phone number would all be very helpful. Recently, we've experienced issues with being able to hear the caller when listening to the recordings. The volume has to be on the max setting, which makes our end very loud, to barely be able to hear the patient. Review Source KM Kathleen M. business manager Veterinary Used the software for: 1-2 years ### "Leverage your staff's time and efficiency!" March 9, 2023 5.0 Our experience with Weave has been a constant learning experience that has resulted in so many more features and customizations than we expected. The support team, seems at times, to be really busy, but so are we and they are always pleasant, helpful and patient. We ask for a feature, and it is either already in development or it will the considered and addressed. This was great move for our business, with the VOIP service allowing extreme customization of call forwarding and voice mailbox application, while the Weave app has allowed our front office staff to offer better customer care, follow-up and recordkeeping. Weave has allowed our business to do more without hiring another customer service person while upgrading customer care. Weave's phone call recording feature has also helped us sort out contentious client misunderstandings without relying on memory and interpretation. We can also add the audio clips of calls to the client record to help us train on how to help them in upcoming calls. Pros Weave is very customizable and the support staff will work hard and long to make Weave into what your individual practice/business needs. Weave worked to add so many features and PMS integrations in the 18 months that we have used It. I can't wait to see what is on the horizon. Cons It takes time and patience for a system with as many moving parts and players to come fully on line and meet the individual and differing expectations of 5 veterinarians and 5 office professionals. (that's us not you though) Reason for choosing Weave Weave has turned out to be more reliable, customizable and to offer more features than the other products, with the addition of VOIP service, giving us lots of features for roughly the same annual cost as the local landline service. Review Source VR Verified Reviewer Practice Director Hospital & Health Care Used the software for: 2+ years ### "Weave - service Is very unreliable - Do Not Ever Deal With Their Service" November 15, 2021 1.0 One of the worst customer service experience I have ever experienced. Everytime there is a technical problem, I call them on be on hold for a minimum of 1.5 to 2 hours. They overall customer service and support is just too horrible. They significantly increased my annual fee for their totally unreliable service without any notice and approval from me. They all of a sudden disconnect my phone service and hold my phone system hostage until their demand for full payment is made while our patients/customers are unable to reach us for their emergency care pediatric dental services. There are no supervisors or managers to talk to immediately to get the issue resolved. Weave rep on the phone tells me that they will get back to me in 48 to 72 hours (while my phone system is completely down and no unable to make or receive calls). THEY DO NOT SEEM TO CARE ABOUT YOU AS CUSTOMER. I very much regret that I dealt with them but not any longer. Please save yourself from serious trouble and do not ever deal with this company. Pros Really Nothing. Weave features are very unstable. Except the basic phone service, none of their features worked for our dental pracitce Cons Software features that never worked for me. They increaed my billing fee without any prior notice or my approval. Reason for choosing Weave Thinking that it would help us in managing our dental pracitce better. Review Source JC Joni C. Office Administrator Medical Practice Used the software for: 1-2 years ### "Small Office Big Benefits" May 24, 2022 5.0 As stated before, the texting and communications aspect of Weave is awesome. I wish we were able to use the scheduling and integration components but our software is archaic and that won't change. Pros We don't use all of the options that Weave offers but the text messaging and review management alone is worth the money. We constantly get compliments from our patients on the texting ability. It is easy for us and makes us look like rock stars to our patients who can literally reach us about any time. Cons There are some very practical suggestions we have made in regards to texting capabilities (like notification sounds) that would be helpful but nothing has changed since we first got it. The VOIP phones have a lag that makes it frustrating. Review Source lF lacee F. office manager Medical Practice Used the software for: 6-12 months ### "Weave System " August 10, 2021 5.0 Our business has loved our weave experience overall!! We changed merchant carries to save on credit card charges, its streamlines the system and allows us to communicate with patients and staff while all on one site. Its a great system that allows us to remain in contact with everyone at all times. Pros The Phones because they are GREAT! They come with Flat screens on them so it allows you to view and check who is calling from a ways away from the phone. You can customize the phones to work together with all the other lines in the office. I love the communication system we can chat to staff when patients are here or when they need assistants in the back we are able to discuss and arrange the next patient without anyone knowing or moving from their desk. Cons The only cons I have seen in 6 months using weave is that we need and should have asked for two credit card machines instead of only accepting one for our office. It can be tricky with keeping it connected when multiple users are accessing it. Reason for choosing Weave We choose Weave over other products because it had great reviews, a great package for us, and great savings it is a one-stop shop for everything you may need in a medical office. Review Source TJ Tammy J. Practice Administrator Medical Practice Used the software for: 2+ years ### "We LOVE our WEAVE!!" May 24, 2022 5.0 Pros We are so busy with our dental practice and its nice that our patients can reach out to us with a text instead of a call. We can respond in between face to face patients or phone calls. We are able to provide patients with reminders of their existing appts and past due appts also. You can do everything seamlessly! We already receive over 150+ calls per day along with 150+ text msgs too! We have been with Weave approx 4-5 years- when they were the new kids on the block! They keep improving and impressing us all the time! We LOVE our WEAVE!! Cons some of the new features need a little tweaking - But I have no doubt they will be incredible once they get going! Alternatives considered [Demandforce](https://www.capterra.com/p/221823/Demandforce/)[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reason for choosing Weave No limitations with this product! Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/)[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Weave is a much betther system with no limitations. Patients can take pictures of their Insurance cards so we can update their information along with drivers licenses etc. Pics of any kind along with any msg they need to provide us. Review Source CK Courtney K. Office Manager Veterinary Used the software for: 6-12 months ### "Nightmare " March 22, 2022 1.0 We've been using Weave since June of 2021 and let me tell you, we have had troubles since the day that we went live with our install, and they STILL haven't been fixed. Day One: There was no follow-up with our installation to make sure everything was working properly, we’re a vet clinic and do have emergencies that need attention right away, so having working phone lines is extremely important! I reached out to my install guy right away that I was noticing issues and got no response, I then called the technical support and waited on hold for 1 hour and 10 minutes until someone got to me. After trying to troubleshoot with them for awhile we never got our issue fixed and said that someone will be calling me from a different department, that call didn’t come for about 2 weeks. When I did the demo with Weave, I stressed to them I was worried about tech support because they aren’t local and we are an animal clinic, so things need to work correctly, he reassured me that their tech support was great and that they are available to answer questions that anytime! (false) Basically any type of support is non-existent in this company. We are looking to switch and be done with Weave. Pros Team chat feature, I like that I can message an employee individually instead of the the whole group. Cons Over the first couple of months, I was documenting the issues that we were having and was reaching out to Weave about the issues that were occurring. Just so aware if you are thinking about purchasing this software, the technical support won’t get back to you for weeks or they just don’t respond. IT’S A NIGHTMARE! Here is the list of issues that we are having…. 1. If a client tries to send a long text message, we won’t receive it. 2. Our appt reminder texts are saying the wrong time, so client’s will show up an hour later then they should be. 3. Phones will power off. 4. Our surgical reminder texts won’t send. 5. Some clients won’t receive the overdue vaccine texts. 6. If you try to pick the phone off of hold, you get a prompt that says, “invalid credentials” (I don’t even know what that means) and you literally have to try 8 times to get it off of hold. 7. It will send out appt confirmation texts for clients that have cancelled their appt, some of these texts that are going out are ones that they cancelled WEEKS in advance. 8. When you do the demo of the software, they tell you that if the client confirms in Weave, it will automatically confirm the appt in the Weave dashboard, that’s incorrect. 9. We’ve made patients inactive because either they’re deceased, lost, or no longer have and Weave will send out reminder texts for services overdue (but weird! It doesn’t send it out for patients that are active). Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)[PetDesk](https://www.capterra.com/p/166086/PetDesk/) It was a software that had everything in one, instead of working with multiple companies. Review Source MH Michelle H. Office Manager Medical Practice Used the software for: 6-12 months ### "Software that anyone can use, and should be used by everyone!!:) " May 24, 2022 5.0 We have been extremely satisfied with our overall experience with weave. Pros We love the fact that we are always able to address every call that comes into our office day or night. Because we are able to download this software to our cell phones, we can even answer calls or texts from home if need be. The software is user friendly and allows us the opportunity to update information in a moment without having to consult a user manual or tech support. Overall we are very happy with this software. Cons Our biggest complaint and perhaps only complaint about this software is that it doesn't integrate with our dental software and we have to manually upload all our patient information into the software. We were aware of this when we purchased the software however, so this wasn't like a "surprise". We are hoping that there will be an integration in the future though.:) Reason for choosing Weave Weave was recommended to us by another office that used your product. Review Source NL Nicole L. Owner Medical Devices Used the software for: 1-2 years ### "Relatively dissatisfied one year audiology industry customer" June 14, 2022 3.0 We have never solved any business problems with Weave, just mostly added a HUGE expense for not that much benefit except we do like the e-fax compared to our last VOIP provider who did not have that. We do like the team chat and the integration of Weave to Sycle for patient caller ID. And we love the live texting and the missed call texting - this is probably the best feature of Weave for us! Pros We do like how Weave integrates with Sycle, our office management software, once this feature was added. Cons Weave is missing basic customization features like a fax cover sheet and logo or customization being available to on automated appointment reminder emails. Reason for choosing Weave But did really like all that Weave promised, but the delivery and tech support has been unsatisfactory thus far but may be improving. Review Source JS Jessica S. Practice Manager Medical Practice Used the software for: 2+ years ### "Using Weave for Dental Practice" March 1, 2023 4.0 As a business that has used weave for over 5 yrs it has greatly improved our ability to be more efficient and communicate easier and faster with patients. Pros The features we love most about weave is the pop up screen with direct text communication with patients. This feature is great or communication, scheduling and reminders. Cons The fees are very high compared to other similar systems and we seem to have a lot of user glitches. Though I will say that customer service is alway very helpful. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reason for choosing Weave They did not offer the text communication and mobile access at the time. Review Source ML Meghan L. optometrist, owner Medical Practice Used the software for: 1-2 years ### "Overall happy with Weave" May 25, 2022 4.0 Weave runs our entire phone system, texting ability, faxes, review requests, etc. We really enjoy using this system! Pros Generally easy to integrate. Overall user friendly. It's nice to have access to the schedule on your cell phone. Most patients like the texting feature - and it comes through as our office phone number which is KEY so that they don't think they're getting spammed. The staff messaging feature is also nice. Being able to change and update office hours so that the correct voicemail plays is also very nice. It integrates nicely with our electronic health record system. No excessive paper waste w/printed faxes - they can be downloaded and then uploaded to the proper spot. Cons Automatic Review request text messages go out to even patient who don't show up for their appointment - so they really need to be manually done until someone at Weave can fix this. We also often go through periods of time where our faxes don't send through which becomes frustrating. Customer service is typically available to help. No mass Email option for promotions, etc. Reason for choosing Weave It's ability to integrate with our electronic health record. And it's ability to have outgoing texts come from our main office phone number. Review Source AT Ashley T. Practice Manager Plastics Used the software for: 6-12 months ### "Weave" February 28, 2023 4.0 Overall I think Weave is a great benefit. I think that instead of adding new features, they need to work on properly developing their currents ones to ensure they work optimally. Adding new features just takes away from them having the best most efficient programming for what they offer in my opinion. Pros I like how many ways you can access weave and connect with patients and staff. Overall it is easy to use and works well for communicating with staff and patients. Cons The iPad app cannot switch to landscape mode. This is a very basic feature that I would honestly expect a company to have. Also, team chat needs a lot of help. The team chat is organized totally different in the mobile app vs the desktop version. It needs to be organized by most recent conversation and should not allow for new threads to start with individuals. You can easily end up with 4 threads with the same person and it is really confusing. In addition, there is significant lag with the mobile app. If you get a notification on your phone and you go to open the app, you have to wait a solid 5 seconds for the notification to appear within the app. If you don't, you can't find the message anywhere. In addition, some individuals have a different version of the mobile app and the notifications on their chats never go away even after they have read and responded to them. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Weave had more capabilities at the time. There are features that SolutionReach has that are better like the flagging system using colored flags and when you complete a message you didn't have to unflag it. Also, their iPad app can switch to landscape view easily. These two combined would be really great. Review Source LM Lisa M. Practice manager Hospital & Health Care Used the software for: 2+ years ### "Weave all day, every day! " February 28, 2024 5.0 I have used Weave since its inception. I will not work at an office without it. Pros I love the instant communication. No accessing a website. The app is fantastic! I love the integrated phones, but mostly the texting feature Cons There are cons? I don't know of any! Weave has everything. Switched from [Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/)[Legwork](https://www.capterra.com/p/197115/Legwork/) Web-based, slow, patient communication was poor Review Source BS Bev S. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Weave review" March 6, 2023 4.0 I think there are some really good aspects to Weave. But the wait times can be long. Every time we call we are told that can be added on the next update but never happens. Pros The communication level with our patients are critical: new patients, appointments and confirmations. The ability to contact our patient when it is convenient for them. Texting allows us to do that. Cons We are not getting Forms notifications. Can't see text message, or the text being sent says "unfortunately we've been unable to reach you" even on the first text. The constant updates and changes are too much. The last update - the format of the messages- ability to see hx of messages sent and notifications and not user friendly Alternatives considered [Lighthouse](https://www.capterra.com/p/157963/Lighthouse/) Review Source Talk to a Capterra advisor for free and get results within 15 minutes.