# Page 5 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (666) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 5 - Reviews of Weave ## Showing most helpful reviews Showing 101-125 of 666 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TB Taylor B. Optical Manager Hospital & Health Care Used the software for: 2+ years ### "Weave Review" August 15, 2024 5.0 We use Weave to text patients & send automated text messages. Pros Weave is easy to use. It is user friendly. Cons I don't like when something goes wrong & we have to call customer service. Review Source LP Lorana P. Lead dental assistant Hospital & Health Care Used the software for: 2+ years ### "Great app! " August 16, 2024 5.0 Pros I like that you can stay in touch with patients, confirm patients and fwd calls when you are out of the office Cons I don’t like that you can not schedule anyone Review Source RC Rachel C. Insurance coordinator Insurance Used the software for: 6-12 months ### "Weave is the BEST!" August 14, 2024 5.0 It’s been a timesaver in our practice when it sends the automated texts to the patients to remind them of their appts. Pros I love using it for the fax & text software and it being user friendly is a bonus! Cons There are no cons! Our office loves it and we use it everyday for multiple things! Review Source SS Sidney S. Manager Medical Practice Used the software for: 1-2 years ### "Weave is pretty awesome" August 14, 2024 4.0 Pretty good we had a few issues but they worked with us to resolve them. It would be nice to have one contact person like a rep or account manager to reach out to when we have issues. Pros Communication between the patients and staff. Automated components. Cons Can be tricky to set-up- there are a lot of things you need to work through and we only had one person to help us for a week during that time. Review Source HR Heather R. Office Manager Medical Practice Used the software for: 6-12 months ### "Great Experience " August 14, 2024 5.0 Weave has been overall a great experience. I Love the mobile app and the desktop version Pros I love the simplicity of the program. I enjoy having the desk top version and also having an app on my phone Cons I don't have any yet. I seem to not have any issues with the program Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Weave was more cost effective, and the desk version was something we were looking for Review Source EL Eryn L. Tech Assistant Medical Practice Used the software for: 1-2 years ### "weave review" August 14, 2024 4.0 over all it works really well and I like that payments can be taken in it now Pros It is very convenient to communicate with patients when they are unable to answer the phone Cons When it glitches or we are unable to connect Review Source LC Lindsey C. Optician Hospital & Health Care Used the software for: 1-2 years ### "I love Weave!" August 14, 2024 5.0 Weave has kept in office communications smooth and reliable, it is easy and quick for patients and employees. Pros It's an easy platform to use that requires minimal staff training! Cons It sometimes over communicates to patients. Review Source SV Summer V. Office Manager Veterinary Used the software for: 1-2 years ### "Office Manager" August 14, 2024 5.0 Overall we are very happy with WEAVE very user friendly Pros Being able to text our clients and view voicemail Cons Have yet to be able to download our client base to have available through WEAVE Review Source OB Olivia B. FOA Medical Practice Used the software for: 6-12 months ### "Optimis Corp Review" July 18, 2024 5.0 Our overall experience has been an easy switch from using Spectrum from our phones and fax machines. It is easy to contact all of our patients and get back to them as well in a timely manner. Pros What I like most about Weave is how easy it is to use our voicemails and SMS. We can easily have patient text us over referrals and authorizations, while we send appointment reminders. Cons There is nothing our clinic dislikes about Weave, it works great for the companies needs. Switched from [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/) We made the switch around 9 months ago. Review Source JA Janet A. Office Manager Medical Practice Used the software for: 1-2 years ### "Perfect for any office" August 14, 2024 5.0 Great, we are not looking to switch with anyone else Pros the efficiency it gives us overall. easy to use Cons the log in process takes really long. Multiple times is unnecessary Review Source BK Brant K. Owner Medical Practice Used the software for: 1-2 years ### "Patient interaction improvement has been off the charts." June 11, 2024 5.0 The overall weave is a great product, and the customer service is fantastic. Not thrilled with sales team that told us we had the appointment reminders capacity. Pros The ability to communicate with patients quickly, efficiently, and professionally in multiple platforms has raised our customer service! Cons Weave is not integrated with our software as of date and appointment reminders were one of the main reasons I signed up with weave. Reason for choosing Weave Weave seemed to cover everything we needed. Switched from [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) Still have to use Review Wave for Appointment Reminders. Review Source BW Brittany W. Tech Medical Practice Used the software for: 1-2 years ### "Weave 10/10" August 14, 2024 5.0 Love it and we use it daily at our company Pros Easy to use and patients can communicate with us on a more personal level Cons The caller Id will sometimes not show up Review Source VH Vanessa H. Scribe Hospital & Health Care Used the software for: 1-2 years ### "Enhance Patient Care through Weave " August 14, 2024 5.0 Weave is great and doing its job well in our practice. Pros I liked the accessibility and the easy use of it to communicate with the patients and remind them about their appointment in the office. Cons Maybe the constant update but thats okay. Review Source MJ Melissa J. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "This Is My Review" June 4, 2024 2.0 It has it's pros and cons. It sometimes is confusing to me, seeing how it sends messages to patients that we rescheduled so I can see how it would be confusing to our elderly patients thanking them for coming in when we rescheduled their appointment. Pros Helps our patient's that are hearing impaired and depend on text messages through their mobile devices. Cons We deal with elderly patients, Weave gets very confusing to them when it's sends them a message that for an appointment that we rescheduled. It is also very important because we have patient's that are hearing impaired and depend on text messages. Review Source PB Penny B. Office Manager Medical Practice Used the software for: 1-2 years ### "Weave rating" August 14, 2024 5.0 It is my favorite system. I have used others in the past and this works well for our busy office! Pros I like the ability to correspond with patients securely and quickly. Cons Service sometimes goes out and takes time to come back on. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) They were not HIPAA Compliant and did not know when they would be Review Source AB Angela B. Treatment Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Treatment Coordinator" August 15, 2024 5.0 No issues really. I like it better than others Pros Convenience, and never really had an issue Cons View the schedule better from mobile app Review Source EE Elizabeth E. Optometrist, owner Medical Practice Used the software for: 6-12 months ### "Weave has been fantastic!" May 28, 2024 5.0 Great! The onboarding was very easy, the interface is very user-friendly and it updates within in a few minutes from our server. Pros It is so easy to use, seamlessly integrates with our practice management software. I love that I can check my schedule, voicemail, and office texts from anywhere using the Weave app. The automatic invites to fill out a review for our office have been incredible. As a cold start, this has done so much to help build our business presence online. We have over 50 Google 5-star reviews after only being open for about 6 months! Cons It is definitely pricey, but I feel that it has more than paid for itself. It would also be nice to schedule appointments from the Weave app, but I don't think that is a feature. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Ease of use with our practice management software. Review Source SE Sandra E. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Flores Optometry Inc Review of Weave" May 22, 2024 5.0 Weave has been an excellent addition to the office that makes patients lives easier as well as staff members. Pros Weave is such a great tool that makes communication with our patients very easy, efficient, and is extremely user friendly. I love that it is customizable to the needs of the office in terms of setting types and frequencies of appointment reminders, as well as the ability to separate messages as actionable so patients' questions and messages don't get forgotten. It is also great to be able to send customizable forms that patients can easily fill on their mobile devices, as well as allowing email marketing. Cons What I like the least about Weave is that it doesn't take the preferred language a patient has from OfficeMate and automatically changes that to their preferred language on Weave. Review Source JC Jennifer C. Office Manager Medical Practice Used the software for: 6-12 months ### "Weave is a lifesaver!!!" May 22, 2024 5.0 LOVE IT! From the moment I talked with the sales rep who walked me through everything, to the trainers and the installers. Very easy to set up and learn. Well work it Pros We have a very busy dental practice and Weave is like having my own personal assistant. Being able to text a patient over a phone call saves so much time. Weave also confirms all appointments 7 days ahead and a couple days before and an hour before so the no-shows have dropped significantly! Being able to text/email new patient forms and updates is great and when the patient completes it, it is sent back and integrated into our dental software. We also love the phone system, the caller ID pops up on the screen so you're able to see all the patient information needed. Payments through Weave are so simple and the you can't beat their rate! I highly recommend Weave! Cons The only con I have is I wish the payments would go directly into the patient's account, we have to manually make sure we put it in, which is an extra step but well worth it! Review Source GM Gene M. IT Medical Records Project Manager Hospital & Health Care Used the software for: 2+ years ### "Great System for your Business" May 23, 2024 5.0 I love it! It is by far, light years far, more useful than our previous MiTel system. Pros Ease of implementation, the system is robust, and it can put up with me and our patients pounding away at it relentlessly all day. Cons So far, I am not completely sold on the New Weave Experience. There are critical things that I can do in the Legacy App that I am unable to do in the New Experience. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) We were On-Site, Server based MiTel, and we were moving all of our operations over to Cloud based and it was a logical progression. Review Source Response from Weave June 10, 2024 Hi Gene! Thank you so much for your review and feedback. Would you be willing to email me at katrina.vastag@getweave.com so our product team can follow up on your New Weave Experience feedback? We are always looking to improve! CH Christina H. Owner Doctor Health, Wellness and Fitness Used the software for: 1-2 years ### "Weave Saved Us Post Fire " May 24, 2024 5.0 Weave is excellent- I love how they are always adding new features and they really listen to what the customers want. I see it getting better and better. Pros Shortly after buying my new office, the office had a fire and we had to shut down. We were closed for a year before we found a new spot. Weave was a huge savior to our business because it allowed me to listen to the quality of phone calls so I could train new staff remotely. It also allowed us to work more efficiently when confirming appointments because there were times when I had to do all of that as the doc before we found new staff. Cons There are no robo calls, which we need as an office that has older patients and mostly home phone numbers without email- so you can't text or email. Crystal PM is also not integrated with important features like save the date reminders. I would like to see a more frequent refresh from Crystal to Weave. If a patient asks to text them a reminder of their appointment, and it takes 5 minutes to add a new patient to the system, it is easy to forget about during that time. Also the email campaigns are having an issue with spacing/glitching. Reason for choosing Weave Ease of use and the ability to have a phone lines included. Review Source LN Lidia N. Optician Medical Practice Used the software for: 1-2 years ### "Communicating with patients is easy" February 28, 2024 5.0 Weave has made communication with patients easier, and faster. Pros I love how easy it is to speak with patients through text, and the ability to tag those texts is a plus! Cons It would be great if Weave can implement the ability to prioritize urgent texts. Review Source GC GINA C. Dental Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Can't do business without it! " May 22, 2024 5.0 Pros During a power outage, we were able to access our schedule and communicate with patients through the Weave app. Cons We cannot upload our own consent forms. Review Source MJR MARY JOY R. Medical Biller Health, Wellness and Fitness Used the software for: 2+ years ### "Weave Review " February 28, 2024 5.0 I am overall satisfied as this is our means of communication with patients and colleagues Pros What I like the most is its ease of Function "user friendly" Cons What I like least is that it has no option to share any file or image and no option for me to receive a call coming from our main phone line Review Source MS Mohamed S. Assistant Manager Medical Practice Used the software for: 2+ years ### "Very Efficient System" June 7, 2024 5.0 Pros The system allows you to track every conversation your staff had, and also, have it as a transcript if needed. In addition, you have the option for mass texting and sending forms for patients prior to scheduling. Very effective. Cons Cost can be a little lower, and the fax functions are not very good on mobile devices Review Source Talk to a Capterra advisor for free and get results within 15 minutes.