# Page 4 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (666) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 4 - Reviews of Weave ## Showing most helpful reviews Showing 76-100 of 666 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Julie S. Owner Hospital & Health Care Used the software for: 1-2 years ### "Highly recommend Weave" August 15, 2024 5.0 We’ve been very pleased since transitioning to Weave in our office. It’s very user-friendly and provides helpful monthly analytics for our practice. Overall it has saved us time and allowed our office to run more efficiently. Pros User friendly, has made our office run more efficiently on a daily basis Cons I would like more formatting options for digital forms Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing Weave Cost, customer service, better integration Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) Cost, features, ease of use, customer service Review Source JM Joseline M. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "ROE Weave Review" November 14, 2024 5.0 Overall it's great, no major problems ever. Pros I leave how easy it is to navigate and communicate with patients. The flexibility it allows. Cons There number of times I have to restart the app sometimes. Review Source CH Caroline H. Office Manager Veterinary Used the software for: 2+ years ### "Alta Loma Animal Hospital Review" August 15, 2024 5.0 Amazing, very user friendly, we love it and love using it Pros Very easy to use, clients love it and so does staff Cons I wish you can maximize the app, besides that it’s great Review Source TS Tiffany S. Owner Massage Therapist Alternative Medicine Used the software for: 1-2 years ### "Disappointed and ripped off " January 7, 2025 1.0 Disappointed, feel like they only want my money, and refuse to cancel my contract even after I finished a 12 month contract and gave them a 60 day cancellation (even tho they only required 30) yet they won’t respond and keep charging me. Pros They would answer my phone when clients called. Cons They have no communication, their system does NOT do as promised, like cancel apts, reschedule apts, doesn’t take credit card, doesn’t offer other services, only main service and they do not answer emails or phone. In fact, the phone hangs up on you when you call. Their AI sucks, why would their AI service be any better? Review Source CR Cheyenne R. Medical Assistant Hospital & Health Care Used the software for: 6-12 months ### "Weave: The best of the best " August 14, 2024 5.0 I would say so far it's been amazing. I have had nothing but great experiences with weave. They offer such a wonderful platform to contact our patients on. They have amazing customer support and great walk-throughs for any new things on their platform. 100/10! Pros I love weave! So many amazing things I can use through them and always provide the best support! Cons sometimes it says someone is typing to the same patient as me when they aren't Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Not easy to use and wasn't HIPAA complaint Review Source FB Fatima B. Front Desk Coordinator Medical Practice Used the software for: 2+ years ### "Briliant App " August 14, 2024 5.0 I have been using Weave for 2 years now. I found it to be very easy. It's recording service is a major convenience. It is a brilliant app. Pros The effectiveness, proficiniency along with it's efficiency with which it works for business is amazing. Cons Can not delete the sent messages! Further there is no highlighting or bold options in text. Review Source MK Matthew K. Director of IT Medical Practice Used the software for: 2+ years ### "Excellent Medical Complete Phone System" August 14, 2024 5.0 We have used Weave for almost 4 years and migrated all of our offices over to the Weave platform. The migration process and setup is really simple. We are given the option to manage our own system from the platform or can contact support to configure all of the settings of phone tree, call routing, etc... Pros Weave is an easy to manage complete phone system that is HIPAA compliant and is cost effective for our organization. Cons Support is usually helpful but at times, there is a wait to get ahold of a technician Switched from [Jive](https://www.capterra.com/p/189555/Jive/) Better pricing and more phone features. Guaranteed HIPAA compliance Review Source VN Vicki N. Office Admin Asst Health, Wellness and Fitness Used the software for: 1-2 years ### "One-Stop Info on your patient!" August 14, 2024 5.0 Good! Support is helpful. I appreciate the interaction available between the phones and the app, Too! Pros The app! Tells us so much! It's quick and easy to access. Cons Forms are troublesome. More write-backs would be nice. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) More features were available, more technology was available. Review Source DB Dawn B. Office Manager Medical Practice Used the software for: 6-12 months ### "Highly Recommend" November 14, 2024 5.0 We were able to start using it immediately. The patients love the appointment reminders. The staff enjoys having the ability to text patients. Pros It's so easy to use! I love that you can customize so many features. Cons Honestly, nothing. We have not had an issues at all. Review Source OE Olivia E. Patient Care Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to Use :)" November 21, 2024 4.0 Pros It is very easy to message and text patients. Cons Some patients struggle to re-opt into text messages based on the prompt. Review Source KB Kenzie B. Administrator and Hygienist Health, Wellness and Fitness Used the software for: 1-2 years ### "Amazing Software" February 27, 2025 5.0 Pros Weave is so convenient for us to use in communication with our patients as well as sending and receiving payments. Cons Very occasionally the app will crash, but this issue is often time fixed very quickly. Review Source VR Verified Reviewer COT Health, Wellness and Fitness Used the software for: 6-12 months ### "Great product!" November 15, 2024 4.0 Good, no issues. Easy to communicate with patients and other offices. Pros User friendly like using a phone, good product Cons I don’t really have any issues other than it’s slow at times Review Source JB Jordan B. Patient Scheduler Health, Wellness and Fitness Used the software for: Less than 6 months ### "A Decent Start" November 26, 2024 3.0 It sends calls, texts, and faxes well. I limit my interactions with it due to the eye straining interface. I think it will help keep us on top of calls and texts. I just wish I put it in dark mode without it all collapsing. Pros It's convenient to have calls, voicemails, texts, and faxes all together. Cons The interface is harsh on the eyes and the ability to alter color and font is buggy and poor. Switched from [Text Request](https://www.capterra.com/p/167015/Text-Request/) Weave offered a more robust and whole solution. Review Source TB Tina B. Admin assistance Medical Practice Used the software for: 6-12 months ### "Admin Assistance" August 15, 2024 5.0 The experience our office has had is been really good. The support team is fantastic. I have no complaints other than spell check. Pros The text message service is awesome. This service has saved our office a lot of time. I also love the app on my phone. I can check the messages and schedule away from the office. Cons No spell check when texting. I type to fast and misspell words. Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing Weave Offered more features than Lighthouse and other products Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Weave had a lot more features and easy to use Review Source LP Louis P. owner Medical Practice Used the software for: 1-2 years ### "Weave is the BEST" August 14, 2024 5.0 Easy to use and great support system Highly recommend Pros This is the best patient communication tool out there. Tried different companies and Weave is the BEST!! Cons I really don't have any complaints about Weave Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Weave is so much better and easier to use also provides more services Review Source AH Amanda H. Office Manager Medical Practice Used the software for: 2+ years ### "Busy Office Approved" August 14, 2024 5.0 Great experience and excellent technology. Has all our communication needs at our fingertips Pros The ease of having all our calls and text messages in one spot Cons Not able to assign voicemails from the app Review Source CH Crystel H. Office Manager Veterinary Used the software for: 1-2 years ### "Weave is Amazing" August 15, 2024 5.0 We got Weave post pandemic and it has saved us time! Our clients are happier and feel acknowledged. It is user-friendly and customer service is always there to help. Pros It is user friendly, has an app feel so it's easy to maneuver, can reply to clients in text conversation. Easy to check voicemails too. Cons Maybe a way to update the hold music and a way to update the way we set up phone tree. Review Source RN Raven N. Practice Manager Veterinary Used the software for: 6-12 months ### "Very Satisfied " August 14, 2024 5.0 This has brought a better approach to managing high call volume with limited staff. A lot of customers like the easy responses to confirming appointments via text and the payment options. Pros The app is easy to use and simple to navigate through. Cons The desktop app can recommend an update several times a day and make you sign in again. Updates are a good thing, but once a day would be recommended vs 3 times a day. Alternatives considered [Digital Practice Vet](https://www.capterra.com/p/10009914/Digital-Practice-Vet/) Reason for choosing Weave Weave showed more simplicity and having more functions without the hassle. Review Source NF Nichole F. Patient Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Patient Coordinator " August 26, 2024 4.0 Weave has made my job easier by the convenience of communicating with patients and the convenience of being able to see the schedule from home in case there is a snow day, I don't have to risk driving in the snow in order to reschedule patient's. With weave I am able to do that from home. Pros I love how easy it is to communicate with patient's. Cons I have been working as a patient coordinator for around 6 months now and I have not found anything that I am unhappy with when it comes to wave. Review Source CS Cristie S. office manager Hospital & Health Care Used the software for: 2+ years ### "customer service is lacking" July 16, 2024 4.0 Looking for an alternative. Like the texting with patients (attaches to our patient database). but the wheels are starting to fall off. Would not rely on this for payment collections (per their website, major outage with this function at the current time 07.16.2024). Pros saved our bacon during covid (texting w patients, bulk messages, etc) Cons Software glitches are growing. Takes a long time to elevate to Tier 2 support. Resolution then takes days/weeks. Business model has evolved to SAAS. Wants to charge a monthly fee for physical phones that can be purchased for $100/unit (we have had ours no issue with ours for 4+ years). Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) we have used many different providers in the past. Review Source Response from Weave July 29, 2024 We’re sorry you have had a poor experience with Weave – we’re always looking for ways to improve and your feedback is important to us. Can you contact us at pr@getweave.com so we can escalate your issue to our support leadership team so they can help find a resolution? BH Blake H. Orthodontist Health, Wellness and Fitness Used the software for: 6-12 months ### "Hemphill Orthodontics loves Weave!" August 14, 2024 5.0 Weave is so easy for patient communication! Pros The automatic messages are so helpful for our patient appointments! Cons That it can't push notifications to my phone if I don't have the app open. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Nextiva was too complicated to use, didn't integrate with our practice management software, and couldn't receive text messages. Review Source RB Rebekah B. Optician Medical Practice Used the software for: 2+ years ### "Review of Weave" August 15, 2024 4.0 Easy and quick, online chat is a great option. Pros Fast and effecient. Easy to navigate through. Cons Delayed on cellular device, would like quicker service. Review Source MA Monica A. Accounts Receivable Medical Practice Used the software for: 1-2 years ### "Amazing tool for everyone!" August 14, 2024 5.0 It's been easy from the moment we set it up. Very user friendly and easy to use. Customer service is always great and response time is quick. Pros Easy to use, user friendly and great customer service. Cons I would not change anything, it's a great tool to have in all offices. Review Source KU Kayla U. Optical supervisor Medical Practice Used the software for: 1-2 years ### "We love weave! " August 14, 2024 5.0 So far great! Weave has been great at bettering our office! Pros The ease of being able to get to patient info, and use the tools to better our practice Cons Sometimes the calls won’t show up as recorder even when logged in Review Source DS Darlene S. Front Office Health, Wellness and Fitness Used the software for: 6-12 months ### "Weave is great" August 15, 2024 4.0 I appreciate Weave. It makes my job easier. Pros I like that I can text patients through the work line. It makes it easy for sending info such as appts, directions, reminders etc... Cons I have not yet found an issue with Weave. Switched from [Telephone Management Software](https://www.capterra.com/p/19710/Telephone-Management-Software/) The company made the switch for improved communication with patients. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.