# Page 25 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 25 - Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (666) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 25 - Reviews of Weave ## Showing most helpful reviews Showing 601-625 of 666 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Cory B. Owner/Optometrist Medical Practice Used the software for: 1-2 years ### "Optometric Practice" April 26, 2020 4.0 Pros I like the way it's so easy to stay in contact with our patients. Cons I feel it's operability with our EMR is average. It's missing an online appointment scheduler. Review Source VR Verified Reviewer Warehouse Manager Wholesale Used the software for: Less than 6 months ### "Easy customer contact " February 13, 2019 5.0 It is great to have a patient profile pop up when a customer calls in because it tells us exactly what information we need to share with them. Pros I like that when our lines are busy the customer receives an automatic text message Cons It would be helpful to have more tutorials on how to set up patient profiles. Review Source PM Peter M. Dentist Hospital & Health Care Used the software for: 1-2 years ### "Weave revies" April 3, 2020 4.0 Communication with patients is much simper Pros Ability to text patients, remotely look at schedule Cons App search is difficult to use. App hangs up when there is another caller Review Source VB VANESSA B. receptionist Medical Practice Used the software for: 1-2 years ### "Best software ever!" March 31, 2020 5.0 Pros How user friendly it is and you can check from anywhere with a smartphone. So easy to communicate with patients Cons How much extra the new features are to add on Review Source RMD Rose Marie D. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Wish I still had it. " October 16, 2019 5.0 Great Pros At first it was hard for me to get used to it, then I saw how much it helped my business. Cons Unfortunately it didn’t work with our scheduler any longer. I’m hoping we can get them back or find something comprebal. Reason for choosing Weave It was what we needed Review Source Response from Weave October 16, 2019 Thank you for taking the time to leave a review. We appreciate the feedback. LB Louis-Philippe B. Dentist Medical Practice Used the software for: 6-12 months ### "New software " March 20, 2020 5.0 Pros Easy to learn and use. Software recognizes lots of answers not just yes or no to speed up and streamline the process. Cons Challenges at first to get set up on the network. The phones would not work, some workstations got IP addresses mixed up with the phones but eventually everything settled in. Review Source JJ John J. Admin Hospital & Health Care Used the software for: 1-2 years ### "Happy with Weave" March 25, 2020 5.0 Pros Ease of use and continues to update with great solutions Cons we are very happy with Weave and it is a significant upgrade from our earlier soutions Review Source RD Ronald D. Dentist Hospital & Health Care Used the software for: 1-2 years ### "A great product." March 25, 2020 4.0 Pros It’s a great way to confirm appointments and communicate with patients. Cons The inability to turn off confirmations for specific appointments. Review Source VR Verified Reviewer Administrative Assistant Veterinary Used the software for: Less than 6 months ### "Weave Review" February 6, 2022 4.0 Overall we are still newly implementing this but there are many pros and cons to their services. Pros I love the phone tree. Its truly the best feature. And recorded calls. Cons The price, the lack of customer service. Phones are not good quality. Review Source RF Rachel F. Salon Director Retail Used the software for: 6-12 months ### "Frontdesk AI" October 29, 2019 5.0 Pros I like this software because it helps reduce lost opportunity with clients booking appointments over the phone. Cons None come to mind about this service. I think our booking software if were more streamlined, it would line up even better, but that is no fault to AI. Review Source AR Alyssa R. Marketing lead Medical Practice Used the software for: 1-2 years ### "Great Customer Support" February 22, 2020 5.0 Pros Super customer care. Quick, efficient, and great customer service!! Cons Nothing. Love weave so much. Easy to use Review Source JA Jana A. Patient Care Coordinator Medical Practice Used the software for: 6-12 months ### "Our year with Weave" December 17, 2019 5.0 Pros The ease and flexibility using it. How easy it is to send messages to patients. Cons The length of wait for customer service chat. Review Source SS Sharon S. Hygiene Coordinator Medical Practice Used the software for: 6-12 months ### "Review" February 21, 2020 4.0 Pros I like the ease and efficiency of they system. Texting in real time with patients and being able to meet their needs as well as history log of conversations. Cons The kinks of not being able to run error reports and patients able to respond to old text messages. Review Source SR Sean R. Owner Consumer Services Used the software for: Less than 6 months ### "More detailed reports " October 21, 2019 4.0 Transparency of incoming calls. Pros I like the simplicity for my staff! Easy to see what’s going on. Cons Need more details on reports. I can’t find the reports sections. Time of day for call etc. Reason for choosing Weave Trying them both at different locations concurrently. Review Source Response from Weave October 22, 2019 Hi Sean! Thanks for your feedback. I will pass along your feedback to our team and see if we can get you more visibility with reporting. NS Nita S. Medical Director/Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Virtual receptionist " October 28, 2019 5.0 Very useful Pros Never miss a call , Good communication Cons Doesn’t integrate with my current booking software Review Source DL Diana L. Owner Veterinary Used the software for: 6-12 months ### "Terrible company.There is zero customer support " August 4, 2020 1.0 There is a great sales team. No customer service. They don’t respond. You cannot call. They don’t reply to emails, even urgent ones. We will be canceling our service Pros New technology product. Attractive payment plan. Cons We honestly couldn’t take full advantage Of it due to lack of support. Review Source TL Tamara L. owner Sports Used the software for: 6-12 months ### "not appropriate for multi staff" August 16, 2019 3.0 Pros texting and handling of basic repetitive questions Cons No way to note actions taken on texts or voicemails from staff, or to designate a call had been handled Review Source Response from Weave September 12, 2019 Hi Tamara, Thank you for your feedback. We always appreciate hearing how we can continue to improve our product. PC Patti C. Veterinary Practice Manager Veterinary Used the software for: Less than 6 months ### "Very disappointed with support" May 28, 2020 5.0 Pros The features and benefits are great - it has revolutionized our 2 clinics. However I am finding myself less enamored with the benefits due to the incredibly poor support. Cons Extremely slow response time to chat, email or phone support - if I get a response at all. We had to pay for a full year for both clinics upfront so feel powerless to get any satisfaction on the support issue. I had previously been used as a reference for the system but I have asked that my name not be given out until the support response times are improved. I see from other reviews that I am not alone! Review Source JR Janet R. Dentist Hospital & Health Care Used the software for: 6-12 months ### "Weave Review" March 20, 2020 5.0 We use Weave in our office on a daily basis and we absolutely love it. I don't know what we would do without it at this point. Pros I love how easy the product is to use and navigate between patients. Cons The cost of the product is the only thing I like least. Review Source AH Ashley H. Office assistant Medical Practice Used the software for: 6-12 months ### "My experience " December 23, 2019 5.0 Pros The ability to have a conversation via text with our patients and the upgraded option for them to text pictures. It's very helpful for new insurance cards. Cons I wish the app allowed you to see what past visits were for. Review Source DB Diana B. Dentist Hospital & Health Care Used the software for: 6-12 months ### "Very useful for the office" April 24, 2020 5.0 Overall very useful product Pros I like that I have one company that can do phones, patient communication, in office communitcation, etc. Cons It has been a little glitchy with signing out spontaneously. It is also expensive. Review Source SF Sonya F. Office Manager/Dr. Assistant Medical Practice Used the software for: 6-12 months ### "Weave product review" April 20, 2020 3.0 Pros I love the phones and software. The software is use friendly. Cons Our phones cut off sometimes and I don't know if it is the phone system itself or the internet but our calls drop all the time and have a lot of static on the line. Reason for choosing Weave I was hoping that the phone system would be better, but it is not a whole lot better because we are still dropping calls. Review Source AS Alison S. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "I love this software" April 24, 2020 5.0 Pros I love the ability to text patients and make calls from the app itself. i also love being able to see the schedule whenever I need to. Cons I wish you could actually schedule appointments on it. Review Source KR Kara R. Licensed Veterinary Technician Veterinary Used the software for: Less than 6 months ### "Great for vet clinics!" January 28, 2020 5.0 Weave has made our daily jobs easier. With Weave, we can text pet owners with lab results, appointment reminders, updates on surgery patients, and more. I love that faxes come as downloadable PDF's so I can upload them straight into pet's accounts, instead of wasting paper to print, then scanning into the pet's account. We did not have caller ID before, and now I know who is calling before I pick up, which helps me open the owner's account beforehand. Pros Easy to use, can text owners about appointments and results, faxes are downloadable PDFs and not printed, caller ID linked to client's names Cons I have not found a feature I do not like. Review Source JJ Joanne J. Manager Used the software for: Less than 6 months ### "FrontdeskAI has been a game changer in gaining clients that may have been missed!" December 21, 2017 5.0 Pros FrontdeskAI is a fantastic way to maintain client relationships and booking even during the busiest times of business. It creates an easy way for clients to communicate with our business even when we may not have a staff member directly available. The customer service is phenomenal and the entire FrontdeskAI team has worked incredibly hard to make sure they learn the ins and outs of our business in order to make the software useful in a way unique to our brand. Cons The first stages of set up and use can be slightly frustrating, however as the system learns more about our business these troubles subside. The system can at times be slightly finicky, however for overall content and use it absolutely gets the job done! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.