# Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Weave the right Patient Engagement solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (668) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of Weave Ease of use 4.5 Customer Service 3.9 ## Pros and Cons in Reviews IW Isla W Product ManagerComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders.“ April 4, 2026 SC Sarah C APRNMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them.“ December 26, 2025 AJ Amanda J Dental AssistantMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “Weave was a helpful tool for our practice for a while, offering solid communication features like phone integration, texting, and appointment reminders.“ May 21, 2025 SP Samantha P Marketing DirectorMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “The support is extremely disappointing. Since signing up over a year ago, I’ve repeatedly reached out—via both email and phone—regarding issues with Weave Help not working, and still nothing has been resolved. Despite multiple follow-ups, no one has ever gotten back to me or taken any meaningful action. Once we were onboarded and became paying customers, it felt like we were completely forgotten.“ May 19, 2025 SE Sandra E Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “I love that it is customizable to the needs of the office in terms of setting types and frequencies of appointment reminders, as well as the ability to separate messages as actionable so patients' questions and messages don't get forgotten.“ May 22, 2024 AA Alex A Peer support specialist and drug counselorMental Health Care, 51 - 200 employeesUsed the software for: I used a free trial. “Really didn’t dislike anything about this software I guess if I had to point out one thing be the appointment management was kind of confusing at first, but not too bad once I figured it out“ April 4, 2026 GM Gabrielle M Scheduling - Marketing CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “The platform is user-friendly, and the integration of phone, text, email, and payment features has made it easier to manage our day-to-day tasks. While there are a few areas that could be improved, like the mobile app performance, Weave has largely exceeded our expectations and has become an indispensable tool in keeping our practice running smoothly.“ August 14, 2024 SE Sandra E Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “What I like the least about Weave is that it doesn't take the preferred language a patient has from OfficeMate and automatically changes that to their preferred language on Weave.“ May 22, 2024 ## Showing most helpful reviews Showing 1-25 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Duc T. Dentist Hospital & Health Care Used the software for: 2+ years ### "Weave - Lots of tool on One Platform" February 28, 2024 5.0 It has been an excellent experience. Really enjoy working with and they are receptive to new features. Pros Lots of tools built in. Reminders, reviews, payments, texting, and phones. Cons Analytics is not available for Eaglesoft yet. It'd be nice to have an even more all in one solution. Switched from [Practice by Numbers](https://www.capterra.com/p/10003188/Practice-by-Numbers/) Practice by numbers is good with analytics. The other parts are not as refined yet. Review Source MM Mere M. Vet Tech, Practice Manager and Receptionsit Veterinary Used the software for: 1-2 years ### "Love Weave" April 26, 2025 5.0 I have used for over a year now. I love all the features. Weave does almost everyting we need. We use it daily for texting, phone calls, and reminders. Pros We used 3 other texting and phone systems and this one by far is the best. It is easy to use and setup. They are constantly adding new features that were recommended by users. Cons The app version is not as good as the desktop or web version. Some things are unavailable. I am happy they just added the templates to the app though. Wish my signature would show up. If a client has multiple pets scheduled at the same time and they confirm their appointment, it only confirms 1. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)[Heymarket](https://www.capterra.com/p/167436/Heymarket/) Skype was hard to use and we had little support. Ultatel was limited and expensive. Heymarket did a lot more than the other 2 but less than . HM was more expensive and was blocking some of our medical terminology and medication names. Weave has amazing customer support, great prices and does so much! Review Source AJ Amanda J. Dental Assistant Medical Practice Used the software for: 6-12 months ### "Helpful Software, But Fell Short Over Time" May 21, 2025 3.0 Our experience with started off strong. It provided a convenient all-in-one communication platform that helped streamline patient calls, texts, and appointment reminders. The system was user-friendly and integrated well with our practice, which made daily tasks more efficient in the beginning. However, over time, we encountered some challenges. The software didn’t evolve with our growing needs, and we found certain features lacking or less customizable compared to other platforms. Additionally, customer support response times were inconsistent, and the cost became harder to justify. In the end, while Weave served us well initially, we transitioned to a different platform that better fit our long-term needs for functionality, support, and value. Pros was a helpful tool for our practice for a while, offering solid communication features like phone integration, texting, and appointment reminders. The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team. Cons We ran into some limitations that impacted our daily operations. The pricing felt a bit high compared to what we were getting, especially as our practice grew and needed more robust features. We also experienced occasional technical glitches and delays in customer support response, which became frustrating during busy times. Alternatives considered [Adit](https://www.capterra.com/p/208534/Adit/) Reason for choosing Weave The customer service felt better at the time. Review Source Response from Weave July 10, 2025 Thank you for taking the time to share your thoughtful feedback. We're glad to hear that Weave helped streamline communication and daily operations early on, and that your team had a smooth onboarding experience. We’re truly sorry to hear that your needs outgrew the platform and that you encountered challenges with support and functionality. Your insights are incredibly valuable to us as we continue improving our features and service experience. If you're open to it, we’d appreciate the chance to learn more about your experience. Please reach out to us at pr@getweave.com—we’d love the opportunity to make things right. KT Karen T. Vet Tech Veterinary Used the software for: 1-2 years ### "Give Weave a try! " January 4, 2026 5.0 Overall, I recommend . It is a great communication tool and has many features like scheduling and appointment management. Pros The communication and recordings logs. When speaking to clients on the phone, you can go back and play the recording after in case needed. Cons I've never had any issues with . We use it daily and have never encountered any problems, so I guess that is a good thing. Review Source CP Cheyenne P. Optometrist Medical Practice Used the software for: 1-2 years ### "Weave is worth it " March 3, 2025 5.0 Very pleased and actually are upgrading our plan with them Pros the interactions with the patient are much easier to track Cons the short character limit for bulk messaging Review Source VR Verified Reviewer Managing Partner Information Technology and Services Used the software for: 6-12 months ### "Peaceful nights after leaving" May 5, 2025 1.0 Avoid and look for alternatives, they also downplay their competitors like Adit and RevenueWell instead of actually learning from them and making their product better. For the price you pay, I'd look else where. Pros The login and system UI is quite fast, it has a good minimal UI and more detailed one Cons With , it's just a nightmare with the customer service and support. And guess what, any settings or setup you want to change, you only have to go through their customer support because whenever you make changes from their web portal, none of it gets actually reflected. Alternatives considered [Adit](https://www.capterra.com/p/208534/Adit/) Reason for choosing Weave Good Sales demo and the features were explained well Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Less functionality and features in RevenueWell when we switched Review Source Response from Weave May 9, 2025 Thank you for your honest feedback. We're truly sorry to hear that your experience with support and the portal didn’t meet expectations. We understand how frustrating that can be and are sharing your comments with our product and support teams for review. We also take your concerns about competitor comparisons seriously—our goal is to continually improve, and your feedback helps guide that. We wish you the best moving forward and appreciate the time you took to share your experience. If you have additional insight you'd like to share or need help escalating any support needs, please reach out to pr@getweave.com. Thank you. HB Henry B. Practice manager co-owner Veterinary Used the software for: Less than 6 months ### "Not a mobile business option - although they will say it is" April 25, 2025 2.0 I was assured that this will work for my mobile business. I laid out to the sales team in detail as to how I run my mobile business communication. I was made aware of certain minor limitations but decided to give it a try anyway. The limitations were that I could not use my vehicle controls to make and answer calls - I could work around that. What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again. Navigating through the menu items - voicemail, calls, messaging is cumbersome and not recommended while driving. You WILL need a mobile wifi service in order to use this service in order to not have calls dropped or delays in your conversations - although this still happened. Pros Office/Desktop functionality is great. Integrated into my practice management system. Cons Not mobile business friendly service - although they say it works fine in your vehicle. This is also one the most expensive VOIP services you will find out there. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing Weave was offered as an integration with my practice management software Review Source Response from Weave April 28, 2025 Hi Henry, We’re really sorry to hear about the issues you’ve experienced with mobile use. That’s definitely not the experience we want for our customers. Thank you for taking the time to share this feedback—it’s very helpful. If you’re open to it, we’d love the chance to connect and see if there’s anything we can do to help improve your experience. Please feel free to reach out to us at pr@getweave.com. We’d truly appreciate the opportunity to make things right. SK Sanaa K. Chief Clinic Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Streamlined Communication with Some Hiccups" February 6, 2025 4.0 A powerful tool for healthcare communication that enhances patient interaction, though it could benefit from better reliability and more competitive pricing. Pros The all-in-one communication system makes patient calls, texts, and reminders seamless, improving workflow and efficiency. Cons Occasional glitches and connectivity issues can disrupt operations, and the pricing feels a bit high for smaller practices. Alternatives considered [Adit](https://www.capterra.com/p/208534/Adit/) Reason for choosing Weave had better feedback through peers within our field Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) 's capability to provide better service Review Source TT Terra T. Director of Operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "Absolutely Terrible Product & Support" December 4, 2024 1.0 Absolutely terrible. It's actually insane how awful our experience has been in less than a few weeks. Buyer beware. The only upside is no contracts. We will be cancelling our service. Pros As far as the actual software goes, the only thing I liked was what was shown and promised to us during our demo before purchasing the product, which was not at all what the product or support actually delivered. The cost is much lower than competitors, which initially seemed like a great deal, but now it's clear that you get what you pay for. Cons Everything, but especially the support. Our entire experience porting over from our previous software (Podium) was a nightmare, and our "dedicated team" was unavailable during the process. We told them we were only able port our phone number over on a Monday, as it's the only weekday we're closed. They decided to initiate the port on a Tuesday during business hours, without asking us first, leaving us with no phone lines for hours and no way for our patients to reach us. When we attempted to contact them to find out what was going on (because we didn't know they were porting our number that day), we were told no port was happening, only to be contacted hours later after the port was completed by the very person we'd been trying to get ahold of all day, stating that the port was complete. The product functionality is also terrible. "Features" that are half built and not meant to be used yet, despite them being launched in the software. Many functionalities that are promised are actually not available at all. Oh but don't worry, everything you need is "on the road map to be implemented next year". Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Lower cost and many promised features that Podium doesn't offer (spoiler: those features aren't actually useable) Review Source Response from Weave December 18, 2024 Terra, Thank you for sharing your experience. We sincerely apologize for the challenges you faced during your transition to Weave. Your feedback is important to us, and we’re committed to improving our processes and communication. We’d like the opportunity to address your concerns directly. Please reach out to us with best contact information at pr@getweave.com, and we will have a senior member of our support team reach out to you directly. Alexander G. Manager Veterinary Used the software for: I used a free trial ### "Weave through the lines" February 4, 2026 4.0 Pros The thing that really stood out to me about was the texting feature that made it easy for communication to happen. Cons Nothing really made me dislike . It didn’t really fit price wise for the clinic though and that’s honest. Review Source CA Cherie A. Office Manager Hospital & Health Care Used the software for: 2+ years ### "TIME SAVER!" November 15, 2024 5.0 We love how it integrates with our eaglesoft software so when someone calls I already know all their information before I even pick up the call. This has made my job alot easier and saves time. Pros Very easy to use and alot of things I can get done with just one application. Cons It freezes up multiple times a day and closes itself out. Sometimes has difficulty connecting to our credit card machine. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) At the time this program was more advanced and could do alot more. Review Source MG Mercedes G. Office Manager Medical Practice Used the software for: 2+ years ### "Weave is and amazing software!" November 14, 2024 5.0 We have been overall very happy the and recommend to other dental offices. Pros Phone system and texting capability is great Cons The new updated format is taking time to learn Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Was not happy with the whole program and customer service Review Source DM Danielle M. Office Manager Hospital & Health Care Used the software for: 2+ years ### "We love Weave" November 14, 2024 5.0 Fantastic, we have tried other platforms and always come back to ! Pros We love how it is all in one app! Customer service is outstanding and we can always get questions answered quickly! Cons The online scheduling app does not work with our office. Reason for choosing Weave Everything is in one place and use of the app is easy Review Source KF Kristine F. Lead Veterinary Assistant Veterinary Used the software for: 6-12 months ### "Weave Review" November 22, 2024 5.0 Easy to use. User friendly. Any type of communication, has you covered. Pros Combines phone, text, and email communication in a single interface. Clients can confirm appointments directly through messages, minimizing administrative workload. Caller ID is very helpful. Cons I don't have any dislikes. I really love ! Switched from [PetDesk](https://www.capterra.com/p/166086/PetDesk/) I am not sure why management wanted to switch but I am glad they did! is much more user friendly. Review Source DM Danny M. Manager Hospital & Health Care Used the software for: 1-2 years ### "Communication solution" November 14, 2024 5.0 Pros is a great communication solution for our practice. The interface for texting our customers is easy and sleek. Automated text reminders for appointments are very customizable. We highly recommend Weave! Cons The desktop app had some bugs but they were responsive and those issues were resolved with the new web-based interface. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reason for choosing Weave More streamlined interface, had more features that were relevant to Optometry Review Source MB Melissa B. Associate Veterinarian Veterinary Used the software for: 2+ years ### "Weave- great for texting!" September 15, 2025 4.0 Overall, I like . Unfortunately, we have never gotten our call tree to properly work and there isn't a function to automatically place incoming calls on hold. Pros Texting and ability to send photos via text to owners- this makes it very easy to update owners. Owners can also request appointments through the app. Cons I wish it integrated with our PIMS software. It would be very helpful to be able to easily see all client communications from the patient chart. Review Source AL Abby L. Administrative Coordinator Hospital & Health Care Used the software for: 2+ years ### "Weave for the win! " February 27, 2025 5.0 I have been using for over three years now and it truly helps our office with every aspect of communication - chatting with team members within the office, being able to text patients, and sending digital forms. Our office is super thankful to have Weave. Pros makes communicating with our patients a breeze! I love the team chat feature to communicate with our team members in our office. Cons No complaints with . 10/10 recommend. Review Source RE Ruth E. Receptionist Medical Practice Used the software for: 1-2 years ### "Great program would highly recommend " November 14, 2024 5.0 Great. Made recalls and communication with patients a breeze Pros The ease of reaching out to patients and the ability to read my voicemails Cons Nothing at all. My only issue was cost. If pricing could be more affordable Switched from [iCloud](https://www.capterra.com/p/204717/iCloud/) Cost of programming was more reasonable. Review Source MP Maribel P. Dental Office Manager Medical Practice Used the software for: 2+ years ### "Weave is the way to go!" November 14, 2024 5.0 We have 4 offices and use it in all. We chat with employees and like that part with groups also great. Pros its easy to use , patients can send pictures of insurance card Cons the updates constant , when I have to update and im in middle of a text Review Source LL Leah L. Study Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Study Coordinator Weave Review " November 14, 2024 5.0 Overall, I enjoy using . I am a study coordinator and weave has been really helpful for subject recruitment and checking in with participants during trials. Pros Automatic appointment reminders and the ability to create templates. Cons I have had issues with sending PDFs to patients. Review Source TH Tom H. Dentist Medical Practice Used the software for: 2+ years ### "Love Weave" November 14, 2024 5.0 9.5/10. From day one has been very easy to integrate. Pros Very comprehensive. Amazing phone/text system. Our office has about 50% of communication through text that is done through . Very time efficient for team and patients. Cons Support can take a bit of time. But really never need it. Review Source TA Tina A. Office Manager-Med Spa Media Production Used the software for: 1-2 years ### "Weave is helpful for our Med Spa" November 14, 2024 5.0 Very positive experience with . Customer service is knowledgeable and helpful also. Pros I love how has all that we need in one place; from texts to documents needing to be signed and taking payments. It has definitely streamlined our business. Cons Once in a while it will move slowly, but not concerning at all. Review Source JAT Jen Anne T. FInance manager Plastics Used the software for: 6-12 months ### "Amazing connecting with patients with ease" November 14, 2024 5.0 its great, easy to use helps with forms and payments as well . Pros I like the fact that it sends appointment reminders for patients to confirm. I also like the ability to send bulk texts. we use these for our monthly promos. Cons slow to merge with a new contact in nextech Switched from [Sublime Text](https://www.capterra.com/p/179535/Sublime-Text/) more options in for forms, payments Review Source TR Thomas R. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great company and easy to work with" November 14, 2024 5.0 One of the best decisions I've made as a practice owner Pros Easy transition to their equipment and the app is great. My patients love getting the reminders! Cons The bulk text messaging was disappointing because of the small size of the message allowed Review Source GB Gabby B. Talent and Culture Coordinator Veterinary Used the software for: 1-2 years ### "Excellent platform for business communication" November 13, 2024 5.0 We have been using for our present clinic management software and that we are switching to a new software we'll integrate it to the new one as well Pros Easy app for internal and external communication Cons Setting the platform up for a new system is somewhat lengthy Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.