# Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Weave the right Appointment Reminder solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (669) [View alternatives](https://www.capterra.com/p/141842/Weave/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of Weave Ease of use 4.5 Customer Service 3.9 ## Pros and Cons in Reviews Comprehensive patient communication tools 84% positive reviews out of 243 Most reviewers indicate client support enables efficient patient communication through integrated texting, calls, reminders, and seamless access to information. Sanaa K Chief Clinic Manager, 11 - 50 employees. "The all-in-one communication system makes patient calls, texts, and reminders seamless, improving workflow and efficiency." Unreliable phone system performance 45% negative reviews out of 193 Some users report phone support issues like dropped calls, call routing problems, and difficulty managing voicemails or extensions. LESLIA S MA, 11 - 50 employees. "Often things would get missed, with many phones messages go to the main number rather than extensions or the specific person who sent it" Intuitive multi-device usability 86% positive reviews out of 115 Most reviewers describe ease of use as a key benefit, highlighting simple navigation and convenient access on desktop and mobile. Jessica G Office Manager, 11 - 50 employees. "Weave is user friendly, can be used on desktop and mobile devices, and offers several products in one place." Slow and inconsistent customer service 60% negative reviews out of 168 Some users say customer support is difficult to reach, slow to respond, and often fails to resolve ongoing problems. Sarah C APRN, 2 - 10 employees. "The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them." Streamlined internal and external messaging 90% positive reviews out of 30 Most reviewers find communication features improve staff collaboration and patient outreach, consolidating messaging into one accessible platform. Jessica S Admin, 11 - 50 employees. "Weave is an good choice for dental practices that need to enhance communication, reduce no-shows." Frequent software glitches disrupt workflow 85% negative reviews out of 103 Most reviewers report bugs and issues, including system crashes, connectivity problems, and recurring glitches after updates. Henry B Practice manager co-owner, 2 - 10 employees. "What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again." ## Showing most helpful reviews Showing 1-25 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Duc T. Dentist Hospital & Health Care Used the software for: 2+ years ### "Weave - Lots of tool on One Platform" February 28, 2024 5.0 It has been an excellent experience. Really enjoy working with weave and they are receptive to new features. Pros Lots of tools built in. Reminders, reviews, payments, texting, and phones. Cons Analytics is not available for Eaglesoft yet. It'd be nice to have an even more all in one solution. Switched from [Practice by Numbers](https://www.capterra.com/p/10003188/Practice-by-Numbers/) Practice by numbers is good with analytics. The other parts are not as refined yet. Review Source MM Mere M. Vet Tech, Practice Manager and Receptionsit Veterinary Used the software for: 1-2 years ### "Love Weave" April 26, 2025 5.0 I have used Weave for over a year now. I love all the features. Weave does almost everyting we need. We use it daily for texting, phone calls, and reminders. Pros We used 3 other texting and phone systems and this one by far is the best. It is easy to use and setup. They are constantly adding new features that were recommended by users. Cons The app version is not as good as the desktop or web version. Some things are unavailable. I am happy they just added the templates to the app though. Wish my signature would show up. If a client has multiple pets scheduled at the same time and they confirm their appointment, it only confirms 1. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)[Heymarket](https://www.capterra.com/p/167436/Heymarket/) Skype was hard to use and we had little support. Ultatel was limited and expensive. Heymarket did a lot more than the other 2 but less than Weave. HM was more expensive and was blocking some of our medical terminology and medication names. Weave has amazing customer support, great prices and does so much! Review Source AJ Amanda J. Dental Assistant Medical Practice Used the software for: 6-12 months ### "Helpful Software, But Fell Short Over Time" May 21, 2025 3.0 Our experience with Weave started off strong. It provided a convenient all-in-one communication platform that helped streamline patient calls, texts, and appointment reminders. The system was user-friendly and integrated well with our practice, which made daily tasks more efficient in the beginning. However, over time, we encountered some challenges. The software didn’t evolve with our growing needs, and we found certain features lacking or less customizable compared to other platforms. Additionally, customer support response times were inconsistent, and the cost became harder to justify. In the end, while Weave served us well initially, we transitioned to a different platform that better fit our long-term needs for functionality, support, and value. Pros Weave was a helpful tool for our practice for a while, offering solid communication features like phone integration, texting, and appointment reminders. The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team. Cons We ran into some limitations that impacted our daily operations. The pricing felt a bit high compared to what we were getting, especially as our practice grew and needed more robust features. We also experienced occasional technical glitches and delays in customer support response, which became frustrating during busy times. Alternatives considered [Adit](https://www.capterra.com/p/208534/Adit/) Reason for choosing Weave The customer service felt better at the time. Review Source Response from Weave July 10, 2025 Thank you for taking the time to share your thoughtful feedback. We're glad to hear that Weave helped streamline communication and daily operations early on, and that your team had a smooth onboarding experience. We’re truly sorry to hear that your needs outgrew the platform and that you encountered challenges with support and functionality. Your insights are incredibly valuable to us as we continue improving our features and service experience. If you're open to it, we’d appreciate the chance to learn more about your experience. Please reach out to us at pr@getweave.com—we’d love the opportunity to make things right. Alexander G. Manager Veterinary Used the software for: I used a free trial ### "Weave through the lines" February 4, 2026 4.0 Pros The thing that really stood out to me about Weave was the texting feature that made it easy for communication to happen. Cons Nothing really made me dislike Weave. It didn’t really fit price wise for the clinic though and that’s honest. Review Source RC Rick C. Dentist, President Hospital & Health Care Used the software for: 1-2 years ### "Weave is hands down better than Revenuewell!!" June 26, 2025 5.0 Our overall experience with Weave has been outstanding. If we have any problems or questions, they are there to help. Pros I like the ease of use and how it incorportates into our other systems in place. We have tried other programs but came back to Weave. Cons We are a very small office and money is tight, so the cost is a little on the high side for us at this time. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Revenuewell is a very dishonest company and will screw you over any chance they can get. Review Source VR Verified Reviewer Managing Partner Information Technology and Services Used the software for: 6-12 months ### "Peaceful nights after leaving" May 5, 2025 1.0 Avoid and look for alternatives, they also downplay their competitors like Adit and RevenueWell instead of actually learning from them and making their product better. For the price you pay, I'd look else where. Pros The login and system UI is quite fast, it has a good minimal UI and more detailed one Cons With Weave, it's just a nightmare with the customer service and support. And guess what, any settings or setup you want to change, you only have to go through their customer support because whenever you make changes from their web portal, none of it gets actually reflected. Alternatives considered [Adit](https://www.capterra.com/p/208534/Adit/) Reason for choosing Weave Good Sales demo and the features were explained well Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Less functionality and features in RevenueWell when we switched Review Source Response from Weave May 9, 2025 Thank you for your honest feedback. We're truly sorry to hear that your experience with support and the portal didn’t meet expectations. We understand how frustrating that can be and are sharing your comments with our product and support teams for review. We also take your concerns about competitor comparisons seriously—our goal is to continually improve, and your feedback helps guide that. We wish you the best moving forward and appreciate the time you took to share your experience. If you have additional insight you'd like to share or need help escalating any support needs, please reach out to pr@getweave.com. Thank you. HB Henry B. Practice manager co-owner Veterinary Used the software for: Less than 6 months ### "Not a mobile business option - although they will say it is" April 25, 2025 2.0 I was assured that this will work for my mobile business. I laid out to the sales team in detail as to how I run my mobile business communication. I was made aware of certain minor limitations but decided to give it a try anyway. The limitations were that I could not use my vehicle controls to make and answer calls - I could work around that. What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again. Navigating through the menu items - voicemail, calls, messaging is cumbersome and not recommended while driving. You WILL need a mobile wifi service in order to use this service in order to not have calls dropped or delays in your conversations - although this still happened. Pros Office/Desktop functionality is great. Integrated into my practice management system. Cons Not mobile business friendly service - although they say it works fine in your vehicle. This is also one the most expensive VOIP services you will find out there. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing Weave Weave was offered as an integration with my practice management software Review Source Response from Weave April 28, 2025 Hi Henry, We’re really sorry to hear about the issues you’ve experienced with mobile use. That’s definitely not the experience we want for our customers. Thank you for taking the time to share this feedback—it’s very helpful. If you’re open to it, we’d love the chance to connect and see if there’s anything we can do to help improve your experience. Please feel free to reach out to us at pr@getweave.com. We’d truly appreciate the opportunity to make things right. CP Cheyenne P. Optometrist Medical Practice Used the software for: 1-2 years ### "Weave is worth it " March 3, 2025 5.0 Very pleased and actually are upgrading our plan with them Pros the interactions with the patient are much easier to track Cons the short character limit for bulk messaging Review Source SK Sanaa K. Chief Clinic Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Streamlined Communication with Some Hiccups" February 6, 2025 4.0 A powerful tool for healthcare communication that enhances patient interaction, though it could benefit from better reliability and more competitive pricing. Pros The all-in-one communication system makes patient calls, texts, and reminders seamless, improving workflow and efficiency. Cons Occasional glitches and connectivity issues can disrupt operations, and the pricing feels a bit high for smaller practices. Alternatives considered [Adit](https://www.capterra.com/p/208534/Adit/) Reason for choosing Weave Weave had better feedback through peers within our field Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Weave's capability to provide better service Review Source BM Brazola M. Medical Assistant Cosmetics Used the software for: Less than 6 months ### "Very satisfied and good" January 15, 2026 5.0 Pros I love how the whole team can stay connected and assure messages are delivered. I love using it on my mobile device as well. Cons I don’t really have any cons. It did take me a minute to figure out how to navigate. I do wish I could reply to someone by just tapping their message instead of @ing them. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) I’m not sure, upper management made the decision. Review Source JK Jennifer K. Insurance Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "I would definitely recommend weave!" November 18, 2024 4.0 Great customer service overall a really innovative product and they are always progressing! Pros Easy to use/user friendly. I love the app, with the phones it pops right up in a small window with the patient info it's great! Cons integration with eaglesoft is wonky. The payments post weird and under anyone's employee number, it's random. I shut it down immediately :( Switched from [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) I really liked what weave had to offer and we desperately needed something for phones. Review Source AN Anthony N. assistant suspervisor Health, Wellness and Fitness Used the software for: 2+ years ### "IT and scheduler" November 14, 2024 5.0 Overall my experience with weave is an A+ rating Pros The thing i like most about weave it's in t effectiveness and its efficiency. Cons the customer service response regarding critical issues and its time zone Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) effectiveness and efficiency along with cost Review Source EO Erin O. Professional Relations Coordinator Medical Practice Used the software for: 6-12 months ### "A great tool for a specialty office" November 14, 2024 5.0 Weave is a great tool to make all of our patient communications easy and automatic. I love having all of our main tools in one easy-to-use portal. Pros Weave makes all our patient communications easy! Cons There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit challenging & time consuming, and sometimes doesn't work intuitively. Switched from [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) We were using weave for caller id, and we wanted all of our systems to be in one place. Review Source DM Danny M. Manager Hospital & Health Care Used the software for: 1-2 years ### "Communication solution" November 14, 2024 5.0 Pros Weave is a great communication solution for our practice. The interface for texting our customers is easy and sleek. Automated text reminders for appointments are very customizable. We highly recommend Weave! Cons The desktop app had some bugs but they were responsive and those issues were resolved with the new web-based interface. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reason for choosing Weave More streamlined interface, had more features that were relevant to Optometry Review Source SG STEVEN G. Physical therapist Medical Practice Used the software for: 1-2 years ### "A lifesaver for our PT practice" March 3, 2025 5.0 We’ve been using Weave for our physical therapy practice, and it has been an absolute game-changer. When a catastrophic flood destroyed our clinic, including all our equipment, computers, and phones, Weave truly saved us. Because everything is cloud-based, we were able to stay connected with our patients without interruption. The ability to text patients directly through the app made communication seamless, even when we couldn't access our physical phones. In addition to the cloud-based communication, Weave offers great analytics that helps us track patient interactions and stay organized. It’s not just a phone service—it’s a complete solution that has greatly improved the efficiency and reliability of our practice. We are incredibly grateful for Weave’s support during a critical time, and we highly recommend it to anyone looking for a reliable, high-quality platform to manage their practice. Pros The ability to text and multitask with patients even while you’re on the call. All the analytics which is useful to conduct the practice. Cons The caller abandoned option always confuses us. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Just wasn’t good, it was all over the place. Review Source JR Julie R. Patient Care Coordinator Medical Practice Used the software for: 1-2 years ### "Weave is a vital tool" February 21, 2025 5.0 Overall weave is an important tool and a plays a vital role in my everyday patient care tasks. Pros It makes communicating with patients so much easier. We serve the hearing impaired community and with weave our patients can text to communicate which includes scheduling and confirming appointments. Cons Understanding how to leave a recorded message when we are not in the office such as on holidays. Review Source SM Samantha M. Business Development Manager Veterinary Used the software for: 2+ years ### "Weave is exceptional" April 8, 2025 5.0 very good and we have been a client for multiple years Pros easy to use, great client customer service Cons not applicable, we have not run into anything that we do not like Review Source RE Ruth E. Receptionist Medical Practice Used the software for: 1-2 years ### "Great program would highly recommend " November 14, 2024 5.0 Great. Made recalls and communication with patients a breeze Pros The ease of reaching out to patients and the ability to read my voicemails Cons Nothing at all. My only issue was cost. If pricing could be more affordable Switched from [iCloud](https://www.capterra.com/p/204717/iCloud/) Cost of programming was more reasonable. Review Source MP Maribel P. Dental Office Manager Medical Practice Used the software for: 2+ years ### "Weave is the way to go!" November 14, 2024 5.0 We have 4 offices and use it in all. We chat with employees and like that part with groups also great. Pros its easy to use , patients can send pictures of insurance card Cons the updates constant , when I have to update and im in middle of a text Review Source LL Leah L. Study Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Study Coordinator Weave Review " November 14, 2024 5.0 Overall, I enjoy using weave. I am a study coordinator and weave has been really helpful for subject recruitment and checking in with participants during trials. Pros Automatic appointment reminders and the ability to create templates. Cons I have had issues with sending PDFs to patients. Review Source TH Tom H. Dentist Medical Practice Used the software for: 2+ years ### "Love Weave" November 14, 2024 5.0 9.5/10. From day one has been very easy to integrate. Pros Very comprehensive. Amazing phone/text system. Our office has about 50% of communication through text that is done through Weave. Very time efficient for team and patients. Cons Support can take a bit of time. But really never need it. Review Source TA Tina A. Office Manager-Med Spa Media Production Used the software for: 1-2 years ### "Weave is helpful for our Med Spa" November 14, 2024 5.0 Very positive experience with Weave. Customer service is knowledgeable and helpful also. Pros I love how Weave has all that we need in one place; from texts to documents needing to be signed and taking payments. It has definitely streamlined our business. Cons Once in a while it will move slowly, but not concerning at all. Review Source SD Stephanie D. BILLING MANAGER Medical Practice Used the software for: 1-2 years ### "Convenience Factor +10! " November 15, 2024 5.0 I use Weave everyday to communicate with patients regarding appointments and overall questions. The schedule being linked to Weave is excellent and makes texting patients regarding their appointments super convenient. Pros Weave is a great service that we use everyday! It's so convenient to be able to message our patients. Cons I don't have anything to complain about! Review Source AC Amanda C. Billing Medical Practice Used the software for: 1-2 years ### "Amazing App" November 14, 2024 5.0 Never had a complaint or an issue. Customer Service is great. Pros everything easy to use and work, simple yet effective Cons There is quite a few tabs/buttons wish it could be condensed. Review Source rV rita V. receptionist Hospital & Health Care Used the software for: 2+ years ### "receptionist" November 14, 2024 4.0 Pros texting with patients. We both love it!! Cons When we are texting, at times the app closes Review Source Similar Products Featured ## Related categories [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.