# Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/141842/Weave/reviews

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Weave

4.3 (666)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 14th, 2026

# Reviews of Weave

Ease of use

4.5

Customer Service

3.9

## Pros and Cons in Reviews

AJ

Amanda J

Dental AssistantMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months.

“Weave was a helpful tool for our practice for a while, offering solid communication features like phone integration, texting, and appointment reminders.“

May 21, 2025

SC

Sarah C

APRNMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months.

“The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them.“

December 26, 2025

SE

Sandra E

Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“I love that it is customizable to the needs of the office in terms of setting types and frequencies of appointment reminders, as well as the ability to separate messages as actionable so patients' questions and messages don't get forgotten.“

May 22, 2024

HB

Henry B

Practice manager co-ownerVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months.

“What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again.“

April 25, 2025

GM

Gabrielle M

Scheduling - Marketing CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months.

“The platform is user-friendly, and the integration of phone, text, email, and payment features has made it easier to manage our day-to-day tasks. While there are a few areas that could be improved, like the mobile app performance, Weave has largely exceeded our expectations and has become an indispensable tool in keeping our practice running smoothly.“

August 14, 2024

SP

Samantha P

Marketing DirectorMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years.

“The support is extremely disappointing. Since signing up over a year ago, I’ve repeatedly reached out—via both email and phone—regarding issues with Weave Help not working, and still nothing has been resolved. Despite multiple follow-ups, no one has ever gotten back to me or taken any meaningful action. Once we were onboarded and became paying customers, it felt like we were completely forgotten.“

May 19, 2025

GM

Gabrielle M

Scheduling - Marketing CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months.

“Weave’s automated reminders and two-way texting keep our patients informed and engaged, which helps reduce no-shows and keeps our schedule running smoothly. Plus, the payment processing feature makes it easy for patients to settle their bills, enhancing their overall experience with our practice.“

August 14, 2024

SE

Sandra E

Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“What I like the least about Weave is that it doesn't take the preferred language a patient has from OfficeMate and automatically changes that to their preferred language on Weave.“

May 22, 2024

## Showing most helpful reviews

Showing 1-25 of 666 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Duc T.  
Dentist  
Hospital & Health Care  
Used the software for: 2+ years

### "Weave - Lots of tool on One Platform"

February 28, 2024

5.0

It has been an excellent experience. Really enjoy working with weave and they are receptive to new features.

Pros

Lots of tools built in. Reminders, reviews, payments, texting, and phones.

Cons

Analytics is not available for Eaglesoft yet. It'd be nice to have an even more all in one solution.

Switched from

[Practice by Numbers](https://www.capterra.com/p/10003188/Practice-by-Numbers/)

Practice by numbers is good with analytics. The other parts are not as refined yet.

Review Source

MM

Mere M.  
Vet Tech, Practice Manager and Receptionsit  
Veterinary  
Used the software for: 1-2 years

### "Love Weave"

April 26, 2025

5.0

I have used Weave for over a year now. I love all the features. Weave does almost everyting we need. We use it daily for texting, phone calls, and reminders.

Pros

We used 3 other texting and phone systems and this one by far is the best. It is easy to use and setup. They are constantly adding new features that were recommended by users.

Cons

The app version is not as good as the desktop or web version. Some things are unavailable. I am happy they just added the templates to the app though. Wish my signature would show up. If a client has multiple pets scheduled at the same time and they confirm their appointment, it only confirms 1.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)[Heymarket](https://www.capterra.com/p/167436/Heymarket/)

Skype was hard to use and we had little support. Ultatel was limited and expensive. Heymarket did a lot more than the other 2 but less than Weave. HM was more expensive and was blocking some of our medical terminology and medication names. Weave has amazing customer support, great prices and does so much!

Review Source

VR

Verified Reviewer  
Managing Partner  
Information Technology and Services  
Used the software for: 6-12 months

### "Peaceful nights after leaving"

May 5, 2025

1.0

Avoid and look for alternatives, they also downplay their competitors like Adit and RevenueWell instead of actually learning from them and making their product better. For the price you pay, I'd look else where.

Pros

The login and system UI is quite fast, it has a good minimal UI and more detailed one

Cons

With Weave, it's just a nightmare with the customer service and support. And guess what, any settings or setup you want to change, you only have to go through their customer support because whenever you make changes from their web portal, none of it gets actually reflected.

Alternatives considered

[Adit](https://www.capterra.com/p/208534/Adit/)

Reason for choosing Weave

Good Sales demo and the features were explained well

Switched from

[RevenueWell](https://www.capterra.com/p/160904/RevenueWell/)

Less functionality and features in RevenueWell when we switched

Review Source

Response from Weave

May 9, 2025

Thank you for your honest feedback. We're truly sorry to hear that your experience with support and the portal didn’t meet expectations. We understand how frustrating that can be and are sharing your comments with our product and support teams for review. We also take your concerns about competitor comparisons seriously—our goal is to continually improve, and your feedback helps guide that. We wish you the best moving forward and appreciate the time you took to share your experience. If you have additional insight you'd like to share or need help escalating any support needs, please reach out to pr@getweave.com. Thank you.

KT

Karen T.  
Vet Tech  
Veterinary  
Used the software for: 1-2 years

### "Give Weave a try! "

January 4, 2026

5.0

Overall, I recommend Weave. It is a great communication tool and has many features like scheduling and appointment management.

Pros

The communication and recordings logs. When speaking to clients on the phone, you can go back and play the recording after in case needed.

Cons

I've never had any issues with Weave. We use it daily and have never encountered any problems, so I guess that is a good thing.

Review Source

RC

Rick C.  
Dentist, President  
Hospital & Health Care  
Used the software for: 1-2 years

### "Weave is hands down better than Revenuewell!!"

June 26, 2025

5.0

Our overall experience with Weave has been outstanding. If we have any problems or questions, they are there to help.

Pros

I like the ease of use and how it incorportates into our other systems in place. We have tried other programs but came back to Weave.

Cons

We are a very small office and money is tight, so the cost is a little on the high side for us at this time.

Switched from

[RevenueWell](https://www.capterra.com/p/160904/RevenueWell/)

Revenuewell is a very dishonest company and will screw you over any chance they can get.

Review Source

HB

Henry B.  
Practice manager co-owner  
Veterinary  
Used the software for: Less than 6 months

### "Not a mobile business option - although they will say it is"

April 25, 2025

2.0

I was assured that this will work for my mobile business. I laid out to the sales team in detail as to how I run my mobile business communication. I was made aware of certain minor limitations but decided to give it a try anyway. The limitations were that I could not use my vehicle controls to make and answer calls - I could work around that. What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again. Navigating through the menu items - voicemail, calls, messaging is cumbersome and not recommended while driving. You WILL need a mobile wifi service in order to use this service in order to not have calls dropped or delays in your conversations - although this still happened.

Pros

Office/Desktop functionality is great. Integrated into my practice management system.

Cons

Not mobile business friendly service - although they say it works fine in your vehicle. This is also one the most expensive VOIP services you will find out there.

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Reason for choosing Weave

Weave was offered as an integration with my practice management software

Review Source

Response from Weave

April 28, 2025

Hi Henry, We’re really sorry to hear about the issues you’ve experienced with mobile use. That’s definitely not the experience we want for our customers. Thank you for taking the time to share this feedback—it’s very helpful. If you’re open to it, we’d love the chance to connect and see if there’s anything we can do to help improve your experience. Please feel free to reach out to us at pr@getweave.com. We’d truly appreciate the opportunity to make things right.

CP

Cheyenne P.  
Optometrist  
Medical Practice  
Used the software for: 1-2 years

### "Weave is worth it "

March 3, 2025

5.0

Very pleased and actually are upgrading our plan with them

Pros

the interactions with the patient are much easier to track

Cons

the short character limit for bulk messaging

Review Source

SK

Sanaa K.  
Chief Clinic Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Streamlined Communication with Some Hiccups"

February 6, 2025

4.0

A powerful tool for healthcare communication that enhances patient interaction, though it could benefit from better reliability and more competitive pricing.

Pros

The all-in-one communication system makes patient calls, texts, and reminders seamless, improving workflow and efficiency.

Cons

Occasional glitches and connectivity issues can disrupt operations, and the pricing feels a bit high for smaller practices.

Alternatives considered

[Adit](https://www.capterra.com/p/208534/Adit/)

Reason for choosing Weave

Weave had better feedback through peers within our field

Switched from

[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)

Weave's capability to provide better service

Review Source

TT

Terra T.  
Director of Operations  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Absolutely Terrible Product & Support"

December 4, 2024

1.0

Absolutely terrible. It's actually insane how awful our experience has been in less than a few weeks. Buyer beware. The only upside is no contracts. We will be cancelling our service.

Pros

As far as the actual software goes, the only thing I liked was what was shown and promised to us during our demo before purchasing the product, which was not at all what the product or support actually delivered. The cost is much lower than competitors, which initially seemed like a great deal, but now it's clear that you get what you pay for.

Cons

Everything, but especially the support. Our entire experience porting over from our previous software (Podium) was a nightmare, and our "dedicated team" was unavailable during the process. We told them we were only able port our phone number over on a Monday, as it's the only weekday we're closed. They decided to initiate the port on a Tuesday during business hours, without asking us first, leaving us with no phone lines for hours and no way for our patients to reach us. When we attempted to contact them to find out what was going on (because we didn't know they were porting our number that day), we were told no port was happening, only to be contacted hours later after the port was completed by the very person we'd been trying to get ahold of all day, stating that the port was complete. The product functionality is also terrible. "Features" that are half built and not meant to be used yet, despite them being launched in the software. Many functionalities that are promised are actually not available at all. Oh but don't worry, everything you need is "on the road map to be implemented next year".

Switched from

[Podium](https://www.capterra.com/p/164285/Podium/)

Lower cost and many promised features that Podium doesn't offer (spoiler: those features aren't actually useable)

Review Source

Response from Weave

December 18, 2024

Terra, Thank you for sharing your experience. We sincerely apologize for the challenges you faced during your transition to Weave. Your feedback is important to us, and we’re committed to improving our processes and communication. We’d like the opportunity to address your concerns directly. Please reach out to us with best contact information at pr@getweave.com, and we will have a senior member of our support team reach out to you directly.

ZL

Zoe L.  
Office Manager  
Veterinary  
Used the software for: Less than 6 months

### "Wave, competitive prices, customizable features"

June 2, 2025

4.0

Pros

Inexpensive phone service, clear quality of calls, caller ID that matches with our practice management software. Being able to pick and choose which services we want is amazing rather than having to pay for a steep package price with lots of features we don't need.

Cons

It only syncs once per day and the devices will frequently randomly disconnect from the app. It only sends texts to designated cell phones, not just a number listed as "Main" unless you want multiple numbers from the same household to receive texts, which our clients have not been happy about.

Alternatives considered

[PetDesk](https://www.capterra.com/p/166086/PetDesk/)

Reason for choosing Weave

Weave was less expensive and had more customizable options

Review Source

MG

Mercedes G.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Weave is and amazing software!"

November 14, 2024

5.0

We have been overall very happy the Weave and recommend to other dental offices.

Pros

Phone system and texting capability is great

Cons

The new updated format is taking time to learn

Switched from

[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)

Was not happy with the whole program and customer service

Review Source

EO

Erin O.  
Professional Relations Coordinator  
Medical Practice  
Used the software for: 6-12 months

### "A great tool for a specialty office"

November 14, 2024

5.0

Weave is a great tool to make all of our patient communications easy and automatic. I love having all of our main tools in one easy-to-use portal.

Pros

Weave makes all our patient communications easy!

Cons

There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit challenging & time consuming, and sometimes doesn't work intuitively.

Switched from

[Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/)

We were using weave for caller id, and we wanted all of our systems to be in one place.

Review Source

JC

Josh C.  
Manager  
Medical Practice  
Used the software for: 6-12 months

### "Great for dental office"

November 14, 2024

5.0

Pros

For a dental practice with multiple locations, Weave has great integrations with our practice management software. We've saved countless employee hours communicating with patients since we signed up for Weave.

Cons

Although Weave integrates well with our practice management system, we still have to pull up the patients separately from the Weave app, which adds some time to our interactions with patients.

Alternatives considered

[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[RevenueWell](https://www.capterra.com/p/160904/RevenueWell/)

Reason for choosing Weave

Phone/fax lines included (did not need a separate carrier). Seemed the most user-friendly.

Review Source

LT

Laura T.  
DENTAL OFFICE MANAGER  
Medical Practice  
Used the software for: 1-2 years

### "CAN'T LIVE WITHOUT WEAVE!!"

August 15, 2024

5.0

The Weave program operates and functions like several employees might....sharp employees at that! We use the Weave payment features through Stripe as well. That program runs so smoothly.

Pros

I LOVE LOVE the ability to text and communicate with a patient so easily throughout the busy work day. The caller ID feature that pops up on our computer screen when a patient calls is so useful!!

Cons

I honestly haven't found a feature that we don't absolutely LOVE! The staff comments often on how did we ever live without Weave!!

Switched from

[RevenueWell](https://www.capterra.com/p/160904/RevenueWell/)

The program didn't offer near as many features as Weave does...nor do they continue to add awesome features on a continued basis like Weave does.

Review Source

DG

Diana G.  
OM  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Asset to Any Dental Office!"

November 14, 2024

5.0

Pros

Extremely user friendly and convenient. Saves team members a lot of time.

Cons

A bit pricey, wish they were more affordable.

Switched from

[Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)

Not user friendly, looked for something more up to date.

Review Source

CS

Crystal S.  
Co-Office Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "If your not using weave, you should be!"

February 28, 2025

5.0

Weave has been east to work with, and when we aren't sure how to accomplish something within the portal they have been eager to help.

Pros

Patient communication made easy! Weave has been a life saver, helping us reach out to patients via text has made communication so much easier.

Cons

I wish that Weave could attach patient communication to patients charts in EHR.

Review Source

AL

Abby L.  
Administrative Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Weave for the win! "

February 27, 2025

5.0

I have been using Weave for over three years now and it truly helps our office with every aspect of communication - chatting with team members within the office, being able to text patients, and sending digital forms. Our office is super thankful to have Weave.

Pros

Weave makes communicating with our patients a breeze! I love the team chat feature to communicate with our team members in our office.

Cons

No complaints with Weave. 10/10 recommend.

Review Source

JS

Jessica S.  
Admin  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Simplifying Office Operations with a Focus on Communication"

November 7, 2024

5.0

Weave is an good choice for dental practices that need to enhance communication, reduce no-shows. It's high price, limited management features, but overall it's worth it and it works with different dental software.

Pros

What we like about weave it was user-friendly, allows staff to send reminders and mass texts to patients is pretty amazing. It has many features that includes you to send faxes easy way and also what we love from this App that you can download it on your phone of course using HIPPA always but for any emergency is very helpful.

Cons

What we didn't like was the rep we had at the time it didn't help with our issues, pricing and when we had in coming calls the pop up window would always show up it was a little annoying when you have worked to be done

Switched from

[Intercom](https://www.capterra.com/p/134347/Intercom/)

to have better communication with patients

Review Source

RE

Ruth E.  
Receptionist  
Medical Practice  
Used the software for: 1-2 years

### "Great program would highly recommend "

November 14, 2024

5.0

Great. Made recalls and communication with patients a breeze

Pros

The ease of reaching out to patients and the ability to read my voicemails

Cons

Nothing at all. My only issue was cost. If pricing could be more affordable

Switched from

[iCloud](https://www.capterra.com/p/204717/iCloud/)

Cost of programming was more reasonable.

Review Source

LL

Leah L.  
Study Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Study Coordinator Weave Review "

November 14, 2024

5.0

Overall, I enjoy using weave. I am a study coordinator and weave has been really helpful for subject recruitment and checking in with participants during trials.

Pros

Automatic appointment reminders and the ability to create templates.

Cons

I have had issues with sending PDFs to patients.

Review Source

NL

Natalie L.  
Office Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Weave Communications "

November 14, 2024

5.0

Awesome! We love all the added benefits Weave has brought to our practice.

Pros

We love the appointment confirmations and reminders as well of the ease of the phone system when changing open hours, messages for days we are closed. Just a great experience for our team and patients

Cons

Can't think of anything, we are very happy we partnered Weave with our practice management software

Alternatives considered

[Lighthouse Studio](https://www.capterra.com/p/127963/Lighthouse-Studio/)

Reason for choosing Weave

Had the highest rating out of all of them

Review Source

VL

Victoria L.  
Optician  
Medical Practice  
Used the software for: 1-2 years

### "Wow check out Weave."

November 14, 2024

5.0

Weave has made my job much easier. Communication with our patients has improved and payment processing is seamless

Pros

Payment and messaging service. I got my work done quickly.

Cons

Change in Dashboard. I finally got used to the previous dashboard and here is a new one to figure out.

Review Source

LL

Lori L.  
Patient Care Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Weave User"

November 21, 2024

5.0

Overall Weave is easy to use and great way to communicate with patients.

Pros

I feel it is user friendly. Weave is great way to communicate with patients. I like how you can set up templates to send patients.

Cons

We are not able to use the scheduling application. It does not work with our EMR.

Review Source

TR

Thomas R.  
owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great company and easy to work with"

November 14, 2024

5.0

One of the best decisions I've made as a practice owner

Pros

Easy transition to their equipment and the app is great. My patients love getting the reminders!

Cons

The bulk text messaging was disappointing because of the small size of the message allowed

Review Source

AC

Amanda C.  
Billing  
Medical Practice  
Used the software for: 1-2 years

### "Amazing App"

November 14, 2024

5.0

Never had a complaint or an issue. Customer Service is great.

Pros

everything easy to use and work, simple yet effective

Cons

There is quite a few tabs/buttons wish it could be condensed.

Review Source

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