--- title: "Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Weave the right Customer Experience solution for you? Explore 708 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141842/Weave/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Weave 4.4 (724) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Weave Ease of use 4.5 Customer Service 4.0 ## Pros and Cons in Reviews LC Louise C Patient Care CoordinatorCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “The feature I appreciated most was the ability to communicate with patients through text messaging, which helped improve responsiveness and patient engagement.“ June 16, 2026 SC Sarah C APRNMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them.“ December 26, 2025 IW Isla W Product ManagerComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders.“ April 4, 2026 RB Ryan E B Co.FounderMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “I have video proof of softphone failing while Slack works.“ June 5, 2026 LC Louise C Patient Care CoordinatorCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “I liked how Weave centralized communication tools in one platform, making it easy to manage calls, texts, and patient interactions efficiently.“ June 16, 2026 CW Casey W Associate publisherMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “Occasional technical issues can interrupt workflow.“ August 13, 2026 LC Louise C Patient Care CoordinatorCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “It helped streamline patient communication, security concerns when patients need to share any concerns or images.“ June 16, 2026 HB Henry B Practice manager co-ownerVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months. “What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again.“ April 25, 2025 ## Showing most helpful reviews Showing 1-25 of 724 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeremy E. Marketing Director Used the software for: Less than 1 year ### "Game-Changing Call Recording and Transcripts That Save the Day" November 12, 2026 5.0 having all of our patient communications in one location has been a huge plus for us. Prior to weave we were using 3 separate systems to achieve what weave is doing, and even with those 3 systems they did not come close to the performance and ease of use as Weave. Pros The call recording and transcript is a game changer and has saved us in so many situations. It is a 10/10 for that feature alone Cons It can be glitchy, but all systems have their glitches. Specifically the biggest complaint is call dropping and unclear connections. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[NexHealth](https://www.capterra.com/p/182271/NexHealth/) More features all in one platform Reasons for choosing Weave More features for less prices. Review Source Abby H. ### "Easy-to-Use Texting Boosts Conversions, Despite Phone-Line Glitches" November 11, 2026 5.0 I get higher conversions by being able to text clients. Pros Weave has been a great tool for our practice. As a busy mental health office with a high volume of calls and texts, it helps our team communicate efficiently, stay organized, and provide excellent customer service. I appreciate being able to review call activity, monitor team performance, and keep communication flowing between our scheduling team and clients. Texting has helped us get higher conversions. I like how easy Weave is to use and customize, and I value the texting, client forms, and templates. The setup team was amazing and helped make the transition smooth. Cons I wish I didn’t have to keep refreshing the phone line when I log in. Sometimes I need to refresh it to make or receive calls. Review Source Koby B. ### "Simple, User-Friendly Faxing—With Occasional Delays" November 10, 2026 4.0 I don't have to use paper faxes, and I can easily transfer calls to another number when needed. Pros I like that Weave has a simplistic design that makes it easy to use. The desktop notifications are nice. I also like not having paper faxes and being able to easily transfer calls to another number when needed. Cons Sometimes Weave takes a while to load, and my coworker may not see the newest faxes even after refreshing a few times. I’m not sure what would improve that. Review Source Sharie M. Medical assistant ### "Voicemail Insights and Useful Instant Messaging" November 10, 2026 3.5 especially with patient interpretation, its nice to have a voice call back feature Pros seeing voicemails and being able to interpret what the patient is stating, instant messaging is also very useful Cons so far so good no complaints yet, will take some time to go through more features Review Source mR mary R. ### "Easy Scheduling and Payments, with Room to Enrich Client Intake" November 9, 2026 5.0 Weave gives me direct access to all my client information and makes it easy to process payments. Pros I use Weave for appointments, scheduling, and payments. It gives me direct access to all client information and makes it easy to process payments. I like that it’s very straightforward, especially the payment options and scheduling. The setup went rather smoothly, and the help center is on it. Cons I’d like online scheduling to ask clients for more details. Review Source Felicia L. office manager Used the software for: Less than 1 year ### "Love the “Ask Questions” Option—Quick Help Without Calling" November 5, 2026 5.0 It's great because our clients can call or text and it also records and gives a transcript and also a detailed conversation as well Pros The "ask questions" setting where I don't have to call in and speak to someone if I don't have to Cons Setting up the phone tree is confusing in weave Switched from Lack of getting in touch with customer service Reasons for choosing Weave They have great customer service and offer the recording of calls and break down of calls on if a client is happy or not. Also it's great that you can send reviews and forms as well. Review Source GT Graycynne T. Office Manager Used the software for: Less than 1 year ### "Weave has simplified our office work load" October 30, 2026 5.0 Weave has streamlined so many aspects of our office and made our day-to-day operations much more efficient. It has made everyone’s job easier, improved communication, and helped our team stay organized. Honestly, I’m not sure how we managed without it! We are so glad we made the switch and highly recommend Weave to other practices looking to simplify their workflows and improve efficiency. Pros the reminders and notifications sync with our EPM system in real time so it is always accurate and helps manage appointments better and efficiently, we have had no security risk and is HIPAA secure, customer support is quick and easy to get ahold of and solves any problems quickly, the online payments and option of partial payments has very much help our bills. Weave is all in one and worth the money. Cons the online thing weave does not offer is review management and that would be very helpful to have less than good reviews filtered out. Switched from [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) They were not making proper updates and it was not fully intergraded with out EPM, causing issues Review Source Kasey K. Director of Strategic Initiatives Used the software for: 1-3 years ### "Convenient All-in-One Communication Platform" October 26, 2026 5.0 Overall, Weave is a convenient platform for managing communications and improving efficiency. Having multiple tools in one system helps streamline everyday tasks and reduces the need to switch between different applications. While there is room for improvement with customization and occasional technical issues, the platform offers useful features that can make communication and scheduling easier. Pros I like how Weave brings several communication tools together in one platform. Being able to manage phone calls, text messages, appointment reminders, and customer communications in one place makes daily operations much more efficient. The interface is fairly user-friendly, and the automated messaging features are especially helpful for saving time and keeping communication consistent. Cons There can be occasional technical issues, and some features take a little time to learn. The reporting and customization options could also be more flexible. Depending on the size of your organization, the pricing may feel a little high compared to other communication platforms. Review Source LG Leon G. CEO Used the software for: 1-3 years ### "Weave kept my practice from losing calls and using paper calendar" October 26, 2026 5.0 Weave offers all of these services including: automated appointment reminders, two-way texting, VOIP phone service, reviews and payments all in one location that interfaces with our Practice Management Software. By having all of these services in one place, there is less time spent by staff tracking people, fewer no-shows because actual reminders are sent and patients don't have to wait on hold for us to respond. Essentially Weave provides a "front desk" for your office in a box. Pros The “call pop” function is great. When a patient’s number comes in — and before we even answer — we have access to their name, last visit date, etc. Using text messaging (two way) directly in the same window as the call pop eliminates the need to switch systems. Plus, since we now use payment link via text — this has significantly reduced the number of uncomfortable phone calls asking for payment. So much so that the payment piece is almost self-funding. Cons Occasionally the “missed call” response via text will be delayed or send multiple messages to a single patient, which is frustrating. I wanted to report on different providers and it wouldn’t allow me. On a personal note – I am sitting on the couch sipping a drink after a long day at work; please excuse any typos and/or sticky keys. Review Source Kelly F. Front Desk Used the software for: Less than 1 year ### "And the winner is Weave!!!!" October 16, 2026 5.0 Great experience, convenience with payments and payment processing, love the reminder notifications, especially fir my tasks, the system is really helpful in customer support when photos are needed of insurance cards quickly. Very private and confidential, it meets all of the privacy laws in place to protect patients and to protect our practice. Pros I love the way the Customer Support is always there to take care of all of my needs. Appointment management is easy to send video links promptly. Cons My tasks created (I do need them) are overwhelming sometimes. It's very innovative and sometimes a little too high tech for me. I'm old school. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) very unstable, no call recording, charge for every option we add to plan. Review Source Office Manager Used the software for: 1-3 years 5.0 November 11, 2026 AI summary based on a full review The support from Weave is highly praised, with representatives readily available to assist with any inquiries. Although there are some concerns about fax reliability, the overall experience with the software is very positive. Log in to unlock the full review, detailed ratings, and pros & cons Front Desk Associate Used the software for: Less than 1 year 5.0 November 11, 2026 AI summary based on a full review This app simplifies patient responses, making it easier to manage tasks and workload. The reviewer has not encountered any problems during their time using it. Log in to unlock the full review, detailed ratings, and pros & cons Practice Manager Used the software for: Less than 1 year 5.0 November 11, 2026 AI summary based on a full review The standout feature of Weave is its reliable voicemail transcription, which significantly speeds up front desk tasks. There are currently no reported issues with the service. Log in to unlock the full review, detailed ratings, and pros & cons Optometrist Used the software for: 5+ years 5.0 November 11, 2026 AI summary based on a full review This software provides a practical solution for communication with patients and schedule management, enhancing accessibility. Although it occasionally experiences downtime, such instances are infrequent. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 4.0 November 7, 2026 AI summary based on a full review Weave centralizes various communication methods, which significantly boosts efficiency in managing client interactions. However, the cost of the service could be more competitive. Log in to unlock the full review, detailed ratings, and pros & cons Dental Assistant Used the software for: I used a free trial 5.0 November 6, 2026 AI summary based on a full review Weave provides a convenient way to access scheduling from home, making it beneficial for users. Currently, there are no drawbacks noted by the reviewer. Log in to unlock the full review, detailed ratings, and pros & cons medical assistant Used the software for: Less than 1 year 5.0 November 6, 2026 AI summary based on a full review Log in to view this review summary. Log in to unlock the full review, detailed ratings, and pros & cons Operations management Used the software for: 1-3 years 5.0 November 6, 2026 AI summary based on a full review This system stands out for its ease of use and comprehensive features, making it ideal for busy practices. Currently, there are no drawbacks noted, which highlights its effectiveness in managing communications. Log in to unlock the full review, detailed ratings, and pros & cons Director of Business Administration Used the software for: Less than 1 year 4.5 November 4, 2026 AI summary based on a full review This product is recognized for its ease of use and customization, which contribute to its effectiveness in managing missed calls for appointments. However, the reviewer notes that it lacks some additional features that could improve its functionality. Log in to unlock the full review, detailed ratings, and pros & cons Clinical Coordinator 5.0 November 4, 2026 AI summary based on a full review This tool simplifies patient communication, making it easy to fill schedules through quick text messaging. A limitation is the extra step of logging in on a browser before accessing the desktop version. Log in to unlock the full review, detailed ratings, and pros & cons Gaurav D. Software Intern Used the software for: I used a free trial ### "Simple and Convenient Scheduling with Weave" October 6, 2026 4.0 Overall, my experience with Weave has been positive. I like having appointment scheduling, payment processing, and security features together in one platform. It makes managing daily appointments and payments more organized and saves some manual effort. The main downside is that it can take a little time to get comfortable with all the features. Overall, Weave is a useful and convenient solution for managing day-to-day scheduling and payment tasks. Pros I like Weave because it brings several important parts of the workflow together. The appointment scheduling features make it easier to manage bookings and keep the schedule organized. I also like the payment processing, since handling payments within the same system saves extra effort. The security features are another positive for me, especially when dealing with customer information. Overall, these features make daily scheduling and payment-related tasks more convenient and organized. Cons What I like least about Weave is that some features can take time to get used to, especially when managing multiple appointments and settings. I also feel the overall experience could be more streamlined in some areas. The payment and scheduling features are useful, but having so many options in one platform can feel a little overwhelming at first. Review Source Physical Therapist Used the software for: Less than 1 year ### "Weave in P" September 29, 2026 5.0 Overall, Weave has been a positive change for our office. We replaced a patchwork of phone service, texting tools, and reminder software with one platform, which saved time and reduced missed calls. Onboarding had a few bumps, but once we were up and running, day-to-day use has been reliable and easy. Our staff spends less time playing phone tag, and customers appreciate being able to text us. I'd recommend it to small and mid-sized businesses that want to streamline communication, especially if they're willing to invest a little time in setup and training up front. Pros The best part is having calls, texts, and patient/customer info all in one place. When someone calls, their name and history pop up on screen, so my team can greet them personally without digging through another system. Two-way texting has been a huge win too. Appointment reminders and confirmations go out automatically, and our no-show rate dropped noticeably after we switched. The mobile app is also handy for checking voicemails or replying to messages when I'm away from my desk. Customer support has been friendly and quick to respond when we've needed help. Cons The initial setup and phone porting took longer than expected, and there was a bit of a learning curve for a few team members. Some of the reporting and customization options feel limited, and I'd love more flexibility with automated message templates. Pricing can also add up once you include add-ons, so it's worth asking exactly what's included before signing on. Review Source Co.Founder Used the software for: Less than 1 year ### "Broken Product, Blames Customer, $3,500 Trap" June 8, 2026 1.0 I run a mental health practice. Signed 1-year contract 2 months ago. Softphone fails every single day — sometimes 5+ restarts needed. I miss client calls and court calls. Weave says "your internet" every time with no diagnostics. I have video proof of softphone failing while Slack works. Tried to cancel after 25 days of failures. Their lawyer denied it same day — before contractual cure period — and demands $3,500 ETF. Filed MA Attorney General and FTC complaints. Avoid at all costs. Pros Nothing. The product has never worked properly. Nothing positive to report. The softphone has never worked properly since day one. Cons Daily softphone failures. Loses registration constantly. Dialpad freezes and does nothing when clicked. Support blames my internet with zero proof, but Slack and Gmail work fine on same connection. Promised training never happened. They denied my cancellation before the 30-day cure period and now demand $3,500 ETF for broken service. Alternatives considered [Square Text Message Marketing](https://www.capterra.com/p/10021617/Square-Text-Message-Marketing/) Reasons for choosing Weave Promises made for me about the services. Review Source LC Louise C. Patient Care Coordinator Used the software for: 1-3 years ### "Weave for Communication " June 17, 2026 5.0 Overall, my experience with Weave was positive. It helped streamline patient communication, security concerns when patients need to share any concerns or images. It's also, made it easier to manage calls, texts, and appointment reminders in one place. While there were occasional technical issues, the platform generally improved efficiency and supported daily workflow needs. Pros I liked how Weave centralized communication tools in one platform, making it easy to manage calls, texts, and patient interactions efficiently. The feature I appreciated most was the ability to communicate with patients through text messaging, which helped improve responsiveness and patient engagement. I feel the value for this company, is great as Weave offers so many options with their service. The security level has been a big factor for us when patients need to share important information and/or concerns. Cons While Weave was generally easy to use, occasional delays with messages or syncing issues could be frustrating and sometimes impacted workflow efficiency. Some features required multiple steps to complete simple tasks, and certain settings could be more intuitive and easier to customize. We don't use the appointment scheduling and/or the payment processing feature as use an EMR system. Switched from [RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/) We switched due to the functionality of the service, it was not what we were needing. Review Source Canyon Ridge Dental M. Office Manager Used the software for: 3-5 years ### "Great service" September 29, 2026 5.0 We really love being able to stay on top of all our patient communications. The ablity to text appointment reminders and forms saves us lots of time. We also use insurance verification and it's probably the best reason ever to sign up for Weave alone! Pros Scheduling, insurance verification and patient communication! Makes every thing very easy and it's all in one place Cons Not really any. Customer service can be hard if you have to find the right department for your issue. 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