# Weave Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Weave Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Weave Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/141842/Weave --- # Weave Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 18, 2025 Written byLisa Morris Lisa Morris Lisa Morris is an associate principal analyst at Capterra, covering the healthcare and medical industry, with a focus on technologies impacting independent practices and mental healthcare, such as electronic medical records and practice manage... [See bio & all articles](https://www.capterra.com/resources/author/lmorris/) Edited byCaroline Rousseau Caroline Rousseau Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers devel... [See bio & all articles](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor Written by [Lisa Morris](https://www.capterra.com/resources/author/lmorris/) Lisa Morris is an associate principal analyst at Capterra, covering the healthcare and medical industry, with a focus on technologies impacting independent practices and mental healthcare, such as electronic medical records and practice management tools. Edited by [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers develop and produce compelling content about today’s business matters. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Weave Weave Overview: ### Key takeaways Insights from verified Capterra reviews Weave helps small healthcare practices manage appointments, payments, and patient communication from one platform. It’s most used by teams in dental, wellness, and hospital settings. Users value its texting and reminders for saving time and reducing calls. However, online booking and third-party integrations are often flagged as weak points. In 2024, Weave added an AI assistant for automating responses and extracting insights from call data. ### Our verdict Weave offers a unified platform for managing patient communication, but buyers should weigh its trade-offs. While it simplifies daily workflows and supports HIPAA compliance, users report inconsistent support and limited integration depth. Teams that rely on seamless data syncing or robust analytics may need to supplement Weave with additional tools or manual processes. Overall rating Based on 666 user reviews Reviews sentiment Positive 85% Neutral 7% Negative 8% Pros & cons Intuitive multi-platform usability Efficient client texting tools Unreliable phone system performance Slow and inconsistent customer assistance Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Weave alternatives Buyers who need deeper integrations, more flexible scheduling tools, or a different interface experience may want to explore other options if Weave’s feature mix or support model doesn’t align with their business needs. Highest Rated [4.8 (1,129)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (348)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $28.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (255)](https://www.capterra.com/p/154785/GoReminders/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (3,479)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/141842/Weave/alternatives/) ## Who uses Weave? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive multi-platform usability 87% positive reviews out of 112 Most reviewers find ease of use exceptional, with straightforward navigation and convenient access on desktop and mobile. Jessica G Office Manager, 11 - 50 employees. "Weave is user friendly, can be used on desktop and mobile devices, and offers several products in one place." Unreliable phone system performance 45% negative reviews out of 192 Some reviewers report phone support suffers from dropped calls, call quality issues, and difficulties with system configuration. Tammy D Office Manger, 11 - 50 employees. "Occasionally, we will have dropped calls due to internet lags." Efficient client texting tools 85% positive reviews out of 34 Most reviewers indicate texting features simplify client outreach, support daily operations, and enhance responsiveness. Slow and inconsistent customer assistance 60% negative reviews out of 166 Some reviewers describe customer support as slow to respond, unhelpful, and difficult to reach when problems arise. Joanne D Audiologist, 2 - 10 employees. "Customer service is very lacking in professionalism, inability to bypass technology deficits customer may have, seem very distant with no empathy and a non caring attitude like a robot." Comprehensive business communication hub 90% positive reviews out of 29 Most reviewers describe communication as seamless, improving internal coordination and streamlining client interactions across the office. Giselle B Treatment Coordinator, 2 - 10 employees. "I talk about WEAVE even outside of work, it has made our life so much easier and helped communication within the practice even better." Frequent technical glitches disrupt workflow 86% negative reviews out of 101 Most reviewers report bugs and issues cause interruptions, requiring repeated troubleshooting and impacting daily business operations. Henry B Practice manager co-owner, 2 - 10 employees. "What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again." ## Weave's interface Weave’s interface is generally described as easy to navigate, with a compact desktop layout that supports quick texting and call management. However, reviewers mention visual strain, limited customization, and occasional freezing, especially when switching between features. 2+ Lisa Morris If your team relies on fast communication, Weave’s interface supports quick texting and call handling, but you should expect occasional glitches and limited visual customization. Some users report eye strain and workflow interruptions when toggling between desktop and browser views. Ease of Use 4.5 (666) 4.5 Based on 666 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Lisa Morris Weave’s top-rated features focus on speed and communication clarity—teams benefit most when texting, reminders, and real-time alerts work together to reduce phone traffic, keep schedules full, and maintain consistent patient engagement. Features 4.3 (666) 4.3 Based on 666 reviews The Weave features below were rated the highest by verified reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. SMS messaging 4.6 (63) 63 reviewers rated this feature Enables fast, efficient communication with patients who prefer texting over calls. Staff can send messages directly from a computer, attach conversations to records, and automate replies. This reduces phone volume and improves engagement. Review request 4.5 (44) 44 reviewers rated this feature Automates the process of asking patients for feedback via text, which many prefer over email. Helps build online credibility and increases review volume, though some users report timing issues and limited platform integrations. SMS reminders 4.4 (35) 35 reviewers rated this feature Automates appointment and follow-up reminders, reducing no-shows and saving staff time. Especially valued by patients with hearing impairments. Some users note occasional confusion among elderly patients and glitches with auto-responses. Real-time chat 4.3 (46) 46 reviewers rated this feature Supports instant communication between staff and patients, improving coordination and reducing phone reliance. Helps teams stay aligned across locations, though minor mobile app glitches are noted. HIPAA compliance 4.2 (121) 121 reviewers rated this feature Ensures secure communication and data handling, especially important for medical and dental practices. Offers peace of mind for handling sensitive information, though less relevant in non-healthcare settings. Real-time notifications 4.2 (107) 107 reviewers rated this feature Alerts staff to incoming texts, calls, and faxes instantly, helping reduce missed messages and improve response times. Some users report occasional delays, especially on mobile. Call intelligence 0 reviewers rated this feature Uses AI to analyze call transcripts, helping teams identify missed opportunities and improve scheduling outcomes through data-backed coaching. QuickFill list 0 reviewers rated this feature Creates a dynamic list of patients waiting for appointments and automatically notifies them when earlier slots open up. All key features (129) Integrate with a third-party accounting system 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 46.67% of 45 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 10.00% of 10 reviewers that rated this feature as important or highly important You receive timely alerts for calls, texts, and tasks, helping you stay organized. Reviewers indicate notifications are prompt and visible on desktop and mobile, but some users find pop-ups intrusive or report missed urgent messages and caller ID issues. 57.28% of 103 reviewers that rated this feature as important or highly important This capability lets you efficiently schedule, reschedule, and track appointments. Users think it streamlines daily workflow, helps fill last-minute openings, and supports communication with patients, especially those with hearing loss. Some reviewers mention occasional reminder failures and desire better integration. 77.27% of 66 reviewers that rated this feature as important or highly important Schedule appointments via a calendar 52.11% of 71 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes 0% of 0 reviewers... Ability to make voice calls within the system 0.00% of 2 reviewers that rated this feature as important or highly important A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. 0% of 0 reviewers... Automatically create schedules based on business needs or employee availability and qualifications 0% of 0 reviewers... Indication whether a resource is available or protected from allocation 0% of 0 reviewers... Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients 78.57% of 14 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers 0.00% of 2 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations 80.00% of 20 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar 55.36% of 56 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules 66.67% of 9 reviewers that rated this feature as important or highly important Facilitate virtual conferences that connect multiple people remotely 9.09% of 11 reviewers that rated this feature as important or highly important Uses AI to analyze call transcripts, helping teams identify missed opportunities and improve scheduling outcomes through data-backed coaching. 0 reviewers rated this feature Manage and track all past and future calls. 0% of 0 reviewers... Collects essential call data such as call origin, call destination, call length, and other transaction details 100.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance 40.00% of 10 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes 51.79% of 56 reviewers that rated this feature as important or highly important Reminders sent via phone voice recordings 33.33% of 3 reviewers that rated this feature as important or highly important Track and report on all incoming and outgoing calls 0% of 0 reviewers... Sends voice calls to a specific queue based on predetermined criteria 44.07% of 59 reviewers that rated this feature as important or highly important Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number 0% of 0 reviewers... Transfers live calls to other agents 75.00% of 4 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system 50.00% of 80 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information 0.00% of 1 reviewers that rated this feature as important or highly important Manage contact details and communication with clients 53.85% of 26 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 40.00% of 10 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 100.00% of 6 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls 100.00% of 2 reviewers that rated this feature as important or highly important With automated confirmations and reminders, you save staff time and reduce no-shows. Reviewers appreciate customizable messages, integration with NexTech and Eaglesoft, and easy patient communication. Some users report issues with timing, message delivery, and limited phone call options. 67.13% of 216 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. 85.00% of 20 reviewers that rated this feature as important or highly important Manage, organize, and store contact information 68.00% of 25 reviewers that rated this feature as important or highly important Accept and process credit card transactions 0% of 0 reviewers... Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 66.67% of 3 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. 71.43% of 28 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. 44.44% of 18 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships 0.00% of 2 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality 0% of 0 reviewers... Add customized logos and colors to align with company branding 33.33% of 3 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases 43.90% of 41 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information 54.55% of 33 reviewers that rated this feature as important or highly important Alter the layout and content of reports 0% of 0 reviewers... Pre-designed layouts that can be customized to match preferences and requirements 50.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 42.86% of 7 reviewers that rated this feature as important or highly important Import and export data to and from software applications 125.00% of 4 reviewers that rated this feature as important or highly important Graphical representation of data 75.00% of 4 reviewers that rated this feature as important or highly important Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. 66.67% of 12 reviewers that rated this feature as important or highly important Online forums/groups where users can ask questions, share ideas, best practices, etc. 50.00% of 2 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services 40.00% of 5 reviewers that rated this feature as important or highly important Plan, execute, and analyze email marketing campaigns 65.22% of 46 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps 0.00% of 1 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns 0% of 0 reviewers... Reminders sent via email 0% of 0 reviewers... Tracks metrics that provide insight into how a user interacts with any interface or product 66.67% of 3 reviewers that rated this feature as important or highly important A list of events with their respective dates 0% of 0 reviewers... Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service 44.44% of 9 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more 25.00% of 4 reviewers that rated this feature as important or highly important Store and access documents, forms, and photos in one centralized place 0% of 0 reviewers... Designed specifically for physical therapy practices 0% of 0 reviewers... Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system 47.06% of 17 reviewers that rated this feature as important or highly important Ensures secure communication and data handling, especially important for medical and dental practices. Offers peace of mind for handling sensitive information, though less relevant in non-healthcare settings. 121 reviewers rated this feature Compliant with HIPAA, which sets standards for sensitive patient data protection 70.49% of 122 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts 54.55% of 11 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response 0.00% of 6 reviewers that rated this feature as important or highly important Manage contacts across multiple mailing lists 27.78% of 18 reviewers that rated this feature as important or highly important Ability to chat online in real time 0% of 0 reviewers... Communicate using messages within the system 100.00% of 4 reviewers that rated this feature as important or highly important Mobile access gives you flexibility to manage schedules, contact patients, and respond to emergencies from anywhere. Reviewers appreciate remote work support and weekend access, but some users report unreliable service, app crashes, and difficulties with certain mobile capabilities. 54.40% of 193 reviewers that rated this feature as important or highly important Notifications via mobile devices 78.95% of 19 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user 0% of 0 reviewers... Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 44.44% of 9 reviewers that rated this feature as important or highly important Manage and support multiple locations 0% of 0 reviewers... Two-way actions and communication between multiple users in real time 100.00% of 2 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback 38.89% of 18 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes 0% of 0 reviewers... Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 0% of 0 reviewers... Book meetings and appointments through a website or digital platform 63.04% of 46 reviewers that rated this feature as important or highly important Accept and process online payment transactions 100.00% of 2 reviewers that rated this feature as important or highly important Track and organize online shifts 0% of 0 reviewers... Transmit voice and other information digitally 55.56% of 9 reviewers that rated this feature as important or highly important Allows medical providers to engage patients in a variety of ways to ensure their health. 50.00% of 2 reviewers that rated this feature as important or highly important Patients can register for appointments in advance online 100.00% of 1 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups 0% of 0 reviewers... Accept, record, and reconcile financial transactions 0% of 0 reviewers... Reminders sent for balance/payment due 0% of 0 reviewers... Telephone system that allows users to connect internally as well as place and receive external phone calls 37.50% of 8 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 0% of 0 reviewers... Adjust communications based on previous interactions or personal preferences 58.33% of 12 reviewers that rated this feature as important or highly important Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more 0% of 0 reviewers... Reporting on how each user, task or process has advanced since its initiation 100.00% of 2 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments 33.33% of 3 reviewers that rated this feature as important or highly important Creates a dynamic list of patients waiting for appointments and automatically notifies them when earlier slots open up. 0 reviewers rated this feature Ratings/Reviews 0% of 0 reviewers... Analyze and gain insights into data in real-time 0% of 0 reviewers... Supports instant communication between staff and patients, improving coordination and reducing phone reliance. Helps teams stay aligned across locations, though minor mobile app glitches are noted. 46 reviewers rated this feature Alerts staff to incoming texts, calls, and faxes instantly, helping reduce missed messages and improve response times. Some users report occasional delays, especially on mobile. 107 reviewers rated this feature Active reporting of data and metrics 0% of 0 reviewers... Record live video calls to play later 0% of 0 reviewers... Schedule repeating appointments based on a duration of time 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 62.79% of 43 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 31.58% of 19 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 42.86% of 28 reviewers that rated this feature as important or highly important Manage the rescheduling of appointments 0.00% of 1 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents 100.00% of 1 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews 53.85% of 13 reviewers that rated this feature as important or highly important Notifies a business when a review is left 0% of 0 reviewers... Automates the process of asking patients for feedback via text, which many prefer over email. Helps build online credibility and increases review volume, though some users report timing issues and limited platform integrations. 44 reviewers rated this feature Set & manage permission levels based on user roles and restrict access to only authorized individuals 0.00% of 1 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources 50.00% of 14 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria 0.00% of 3 reviewers that rated this feature as important or highly important Enables fast, efficient communication with patients who prefer texting over calls. Staff can send messages directly from a computer, attach conversations to records, and automate replies. This reduces phone volume and improves engagement. 63 reviewers rated this feature Automates appointment and follow-up reminders, reducing no-shows and saving staff time. Especially valued by patients with hearing impairments. Some users note occasional confusion among elderly patients and glitches with auto-responses. 35 reviewers rated this feature Add or remove subscribers from mailing lists 133.33% of 3 reviewers that rated this feature as important or highly important Create and administer polls and surveys 0% of 0 reviewers... Gauge satisfaction and receive information for improvement and success 56.52% of 23 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression 50.00% of 16 reviewers that rated this feature as important or highly important Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc 50.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 47.37% of 38 reviewers that rated this feature as important or highly important Send, receive, and respond to messages 0% of 0 reviewers... Interact with data visualization elements, such as charts and graphs, to drill down into data 50.00% of 2 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages 90.91% of 11 reviewers that rated this feature as important or highly important Record, update and manage waiting lists 0% of 0 reviewers... Seamlessly integrates with 3rd party websites 0% of 0 reviewers... Create, design and manage workflows for repetitive tasks 27.27% of 11 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Lisa Morris Weave’s top-rated features focus on speed and communication clarity—teams benefit most when texting, reminders, and real-time alerts work together to reduce phone traffic, keep schedules full, and maintain consistent patient engagement. Features 4.3 (666) 4.3 Based on 666 reviews ## Pricing Weave does not publish its plan rates online, so buyers must request a quote based on their practice size and needs. All plans include core communication tools, with higher tiers offering AI call intelligence, analytics, and insurance verification. ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/141842/Weave/pricing/) Lisa Morris Senior Content Analyst Weave’s pricing varies by plan and practice size. SMBs focused on automation and analytics may find higher-tier plans worth the investment if those tools align with daily workflows. Value for money 4.1 (601) 4.1 Based on 601 reviews ## Integrations Popular integrations [ Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ Booker](https://www.capterra.com/p/90708/Booker/)[ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Dentrix](https://www.capterra.com/p/2329/Dentrix/)[ Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/)[ DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (628) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (628) 3.9 Based on 628 reviews ## User reviews Overall rating 4.3 Based on 666 reviews Filter by rating 5(413) 4(152) 3(47) 2(20) 1(34) Mentioned topic Sorted by most recent AD Ann D. Project Manager Outsourcing/Offshoring ### "Reliable and Easy to use Appointment Scheduling Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 9, 2026 Pros Weave is a reliable and easy to use appointment scheduling solution. It supports payment processing, appointment management and calender. The customer support are always ready to support when in need. Cons With the integration with other third party application, the tool has been remarkable and fit for appointment management. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alexander G. Manager Veterinary ### "Weave through the lines" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 February 4, 2026 Pros The thing that really stood out to me about Weave was the texting feature that made it easy for communication to happen. Cons Nothing really made me dislike Weave. It didn’t really fit price wise for the clinic though and that’s honest. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Brazola M. Medical Assistant Cosmetics ### "Very satisfied and good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 15, 2026 Pros I love how the whole team can stay connected and assure messages are delivered. I love using it on my mobile device as well. Cons I don’t really have any cons. It did take me a minute to figure out how to navigate. I do wish I could reply to someone by just tapping their message instead of @ing them. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) I’m not sure, upper management made the decision. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KT Karen T. Vet Tech Veterinary ### "Give Weave a try! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2026 Overall, I recommend Weave. It is a great communication tool and has many features like scheduling and appointment management. Pros The communication and recordings logs. When speaking to clients on the phone, you can go back and play the recording after in case needed. Cons I've never had any issues with Weave. We use it daily and have never encountered any problems, so I guess that is a good thing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Sarah C. APRN Medical Practice ### "Find another service" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 26, 2025 This has literally been one of the worst experiences working with a service company I have had. It has cost us money by ways of additional hours of staff having to continually contact weave support and chase down problems. There are multiple missing files from faxes being missed and confusion trying to work with other providers and facilities with a temporary fax number. I am basically paying hundreds of dollars to be able to text. I could have upgraded my free Google number for the same service. Pros The only pro I can give at this point is one customer service rep that has provided follow-up for the continued mess and problems. If I could give zero stars I would. Cons The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them. The fax and office number did not port over as expected. Continual, ongoing problems without an estimated date to correct the issues. Switched from [Doximity](https://www.capterra.com/p/205027/Doximity/) Needed one streamlined platform and ability to message/text with clients. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) [RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/) [Birdeye](https://www.capterra.com/p/152997/BirdEye/) [Podium](https://www.capterra.com/p/164285/Podium/) Reasons for choosing Weave It was supposed to be an all in one platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Dental Office manager Hospital & Health Care ### "Just kept changing and wanted more money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 18, 2025 It was good they had good customer service, and I liked their reminder services. again, they just kept changing things and then saying it would be a separate charge. Pros Good company, easy to use, dashboard was user friendly. Reps were responsive to resolve issues and understood why we ended up leaving in the end. Cons left only because we were trying to cut cost and not loose features. They kept separating things that we needed but keep bumping up the price on us for features Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) We switched due to features and overall cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mandi S. Receptionist Veterinary ### "I use Weave" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 December 16, 2025 We have been using weave for about 3 years now and so fair its been a decent program overall. Ive had frustrating moments but i dont feel other programs would have had other outcomes Pros I like that its easy to use and over all pretty reliable. It makes communication with my clients quick and all in one spot Cons After integration to change anything takes a ton of effort. Sometimes customer support is great, othetimes its like pulling teeth. I found the chat option to be most reliable. Switched from [VitusVet](https://www.capterra.com/p/143459/VitusVet/) Weave had more features and we were using more than one system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Melissa B. Associate Veterinarian Veterinary ### "Weave- great for texting!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 15, 2025 Overall, I like Weave. Unfortunately, we have never gotten our call tree to properly work and there isn't a function to automatically place incoming calls on hold. Pros Texting and ability to send photos via text to owners- this makes it very easy to update owners. Owners can also request appointments through the app. Cons I wish it integrated with our PIMS software. It would be very helpful to be able to easily see all client communications from the patient chart. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Lauren H. Practice Manager Veterinary ### "Weave in the office" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 7, 2025 Amazing- have not had complaints from any of our customers. It is a great platform for scheduling and for keeping the lines of communication open Pros Value for money, customer support, payment processing, security, appointment management, appointment scheduling Cons The price would be the only drawback that I can think of at this time and it is quite expensive when comparing with other platforms Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Melissa W. Hospital Administrator Veterinary ### "Worth the switch!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 28, 2025 Overall satisfied; the phones system work pretty consistently. I think it's a decent value for the price paid. Pros I love that people get a missed call text if our team is on another call & is unable to answer. This has helped us retain clients and keep clients really happy! Cons Sometimes will crash; won't always connect with our software. When the phones go down, we can at least use our smart phones and their app Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Vonage didn't have many of the features that weave does. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/141842/Weave/reviews/) ## FAQs Yes. Weave is HIPAA-compliant across all plans, allowing healthcare practices to securely manage patient communication, appointment reminders, and messaging while meeting privacy regulations. Yes. Patients can request appointments directly from your website or Google listing. Staff can approve requests manually, and Weave updates the calendar automatically to reduce gaps and no-shows. Yes. Weave sends automated appointment reminders via text or email. Patients can confirm or cancel directly, and the system uses sentiment analysis to update the schedule accordingly. Yes. Offices without a PMS can still use Weave’s scheduling features to create and manage appointments manually. Automated messaging and reminders are available regardless of integration. Yes. Weave offers mobile apps for iOS and Android. You can manage messages, calls, and scheduling on the go, and sync with your desktop app for full functionality. Replying “Stop” opts the patient out of future automated messages. Offices can manage opt-outs and re-enrollments through the messaging settings in the Weave app. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Weave’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [4 Key Medical Practice Management Software Features With Top Products That Offer Them](https://www.capterra.com/resources/key-medical-practice-management-software-features/) Published July 15, 2024 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) and [Rina Rai](https://www.capterra.com/resources/author/rina-rai/) ### [Is It Time to Outsource Appointment Setting Services?](https://www.capterra.com/resources/outsource-appointment-setting-services/) Published April 26, 2024 by [Tayla Carpenter](https://www.capterra.com/resources/author/tayla-carpenter/) ### [7 Appointment Scheduling Mobile Apps Users Love](https://www.capterra.com/resources/appointment-scheduling-apps/) Published October 2, 2023 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [5 Key Scheduling Software Features and Top Products That Offer Them](https://www.capterra.com/resources/key-scheduling-software-features/) Published July 3, 2023 by [Ashish Upadhyay](https://www.capterra.com/resources/author/aupadhyay/) Popular comparisons [Acuity Scheduling vs Weave](https://www.capterra.com/compare/141842-191978/Weave-vs-Acuity-Scheduling)[ClinicSense vs Weave](https://www.capterra.com/compare/141842-178722/Weave-vs-ClinicSense)[Goldie vs Weave](https://www.capterra.com/compare/141842-268055/Weave-vs-Goldie)[GlossGenius vs Weave](https://www.capterra.com/compare/141842-174830/Weave-vs-GlossGenius)[GoReminders vs Weave](https://www.capterra.com/compare/141842-154785/Weave-vs-GoReminders)[Carepatron vs Weave](https://www.capterra.com/compare/141842-195467/Weave-vs-Care-Patron)[Vagaro vs Weave](https://www.capterra.com/compare/141842-153752/Weave-vs-Vagaro)[Klara vs Weave](https://www.capterra.com/compare/141842-203066/Weave-vs-Klara)[SimplyBook.me vs Weave](https://www.capterra.com/compare/140086-141842/Simplybook-me-vs-Weave)[Jane vs Weave](https://www.capterra.com/compare/141842-178984/Weave-vs-Jane-App) [Adit vs Weave](https://www.capterra.com/compare/141842-208534/Weave-vs-Adit)[WellnessLiving vs Weave](https://www.capterra.com/compare/141842-145039/Weave-vs-WellnessLiving)[Doctible vs Weave](https://www.capterra.com/compare/141842-187669/Weave-vs-Doctible)[Fresha vs Weave](https://www.capterra.com/compare/141842-142138/Weave-vs-Shedul-com)[vcita vs Weave](https://www.capterra.com/compare/141842-142264/Weave-vs-Appointment-Scheduling)[Phreesia vs Weave](https://www.capterra.com/compare/131633-141842/Phreesia-vs-Weave)[Square Appointments vs Weave](https://www.capterra.com/compare/141842-170263/Weave-vs-Square-Appointments)[Timely vs Weave](https://www.capterra.com/compare/141842-142756/Weave-vs-Timely)[Zingit vs Weave](https://www.capterra.com/compare/141842-186304/Weave-vs-Zingit)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)