# Weave Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Weave Software - reviews, pricing plans, popular comparisons to other Appointment Reminder products and more. Source: https://www.capterra.com/p/141842/Weave --- # Weave Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Weave ## What is Weave? Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. ## What is Weave used for? [Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 669 user reviews Reviews sentiment Positive 85% Neutral 7% Negative 8% Pros & cons Comprehensive patient communication tools Intuitive multi-device usability Unreliable phone system performance Slow and inconsistent customer service Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Dental / 2026 - Reputation Management / 2026 - Scheduling / 2026 - Appointment Reminder / 2025 - Call Recording / 2025 - Field Service Management / 2025 - Patient Engagement / 2025 - Team Communication / 2025 - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... - Calendar / 2025 - IVR / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Weave?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.getweave.com&name=Weave) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Weave 4.3 (669) VS. [4.7 (3,635)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price Contact vendor Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (669) Ease Of Use 4.6 (3,632) Value For Money 4.1 (604) Value For Money 4.6 (3,244) Customer Service 3.9 (631) Customer Service 4.6 (3,262) ## Weave alternatives [4.8 (1,153)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (348)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $28.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (1,446)](https://www.capterra.com/p/142138/Shedul-com/reviews/) Starting price $14.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) [View all alternatives](https://www.capterra.com/p/141842/Weave/alternatives/) ## FAQs about Weave Overview ### What problems does Weave solve? Weave solves missed appointments, phone-heavy front-desk bottlenecks, and fragmented patient communication by combining calls, business texting, reminders, digital forms, payments, and schedule access in one system. Dental, medical, physical therapy, and veterinary front-office teams benefit most, especially receptionists, office managers, and providers handling after-hours or remote patient communication. Answer based on 482 reviews Overview ### Which roles and teams benefit most from Weave? Weave is most used by dental and eye care practice teams, especially office managers, practice administrators, and front desk staff who manage scheduling, patient communication, reminders, and billing workflows. Practice owners, dentists, optometrists, and operations leaders benefit from streamlined patient engagement, call handling, and visibility into daily office performance. Answer based on 668 reviews Overview ### What company size and industries is Weave built for? Weave is built primarily for small businesses handling clients and phone calls, with 98% of reviewers from small companies and Medical Practice leading at 34%. It also serves Health, Wellness and Fitness at 26% and Hospital & Health Care at 22%, fitting offices such as dentists, doctors, optometrists, spas, chiropractors, and car washes. Answer based on 669 reviews Features and Usability ### What are the key features of Weave? Weave includes core communication features like two-way SMS messaging, VoIP phone calls, call recording, voicemail, and team chat, plus scheduling tools such as appointment reminders, confirmations, and mobile calendar access. Differentiator features include digital forms, text-to-pay payment links, missed-call auto-replies, and patient communication from a shared office number. Answer based on 322 reviews Integrations ### Which third-party tools and platforms does Weave integrate with? Weave integrates with over 40 third-party tools, with reviewer-confirmed connections to Dentrix, Eaglesoft, Mindbody, Covetrus Avimark, Covetrus Pulse, RevolutionEHR, and Nextech EHR & PM. Official catalog listings also include Carestream Dental, Denticon, DaySmart Vet, ClienTrax, Compulink, and Eyefinity OfficeMate across dental, veterinary, and medical practice software. Answer based on 94 reviews Getting Started and Support ### How easy is it to onboard and train a team on Weave? Weave is generally quick for frontline staff to learn, with reviewers saying new employees can be trained in minutes and start using it right away. Weave offers in-person training, live online sessions, webinars, documentation, and videos, though admins and practices with complex integrations or setup needs may need more time and support. Answer based on 63 reviews Getting Started and Support ### What customer support options does Weave offer, and how do users rate the experience? Weave offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. User experience with support is mixed: some users describe helpful onboarding and responsive assistance, while others report long phone hold times, slow escalations, unclear communication during setup, and delays resolving technical issues. Answer based on 429 reviews ## Who uses Weave? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 130 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 130 reviews Administrative 53% Administrative 53% Health & Medical 23% Customer Services & Support 4% Finance & Accounting 3% Others 17% Top industries Based on 130 reviews Medical Practice 36% Hospital & Health Care 24% Health, Wellness and Fitness 22% Veterinary 17% Other 1% ## Pros and Cons Comprehensive patient communication tools 84% positive reviews out of 243 Most reviewers indicate client support enables efficient patient communication through integrated texting, calls, reminders, and seamless access to information. Sanaa K Chief Clinic Manager, 11 - 50 employees. "The all-in-one communication system makes patient calls, texts, and reminders seamless, improving workflow and efficiency." Unreliable phone system performance 45% negative reviews out of 193 Some users report phone support issues like dropped calls, call routing problems, and difficulty managing voicemails or extensions. LESLIA S MA, 11 - 50 employees. "Often things would get missed, with many phones messages go to the main number rather than extensions or the specific person who sent it" Intuitive multi-device usability 86% positive reviews out of 115 Most reviewers describe ease of use as a key benefit, highlighting simple navigation and convenient access on desktop and mobile. Jessica G Office Manager, 11 - 50 employees. "Weave is user friendly, can be used on desktop and mobile devices, and offers several products in one place." Slow and inconsistent customer service 60% negative reviews out of 168 Some users say customer support is difficult to reach, slow to respond, and often fails to resolve ongoing problems. Sarah C APRN, 2 - 10 employees. "The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them." Streamlined internal and external messaging 90% positive reviews out of 30 Most reviewers find communication features improve staff collaboration and patient outreach, consolidating messaging into one accessible platform. Jessica S Admin, 11 - 50 employees. "Weave is an good choice for dental practices that need to enhance communication, reduce no-shows." Frequent software glitches disrupt workflow 85% negative reviews out of 103 Most reviewers report bugs and issues, including system crashes, connectivity problems, and recurring glitches after updates. Henry B Practice manager co-owner, 2 - 10 employees. "What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Confirmations/Reminders 4.4 (218) 67.43% of 218 reviewers that rated this feature as important or highly important With this capability, you automate appointment confirmations and reminders, reducing no-shows and saving staff time. Reviewers appreciate customizable templates, text message confirmations, and integration with systems like NexTech and Eaglesoft. Some users report issues with message timing, integration gaps, and limited phone call reminders. Mobile Access 4.4 (194) 54.64% of 194 reviewers that rated this feature as important or highly important Mobile access lets you manage schedules, communicate with patients, and handle emergencies from anywhere. Users think it boosts efficiency, supports remote work, and helps during outages. Some reviewers feel the app can be unreliable, with occasional call issues and limited iPhone functionality. Real-Time Notifications 4.5 (109) 60.55% of 109 reviewers that rated this feature as important or highly important This aspect helps you respond instantly to texts, calls, and faxes, improving patient communication. Some reviewers find notifications fast and interactive, while others mention delays, mobile app logouts, and appointment changes caused by confirmation replies. Alerts/Notifications 4.2 (104) 57.69% of 104 reviewers that rated this feature as important or highly important You receive timely alerts for calls, texts, and tasks, keeping you updated and responsive. Reviewers indicate notifications streamline workflow, reduce missed messages, and work on both desktop and mobile. Some users say pop-ups can be intrusive and notifications occasionally fail to appear. Chat/Messaging 4.4 (80) 50.00% of 80 reviewers that rated this feature as important or highly important Chat and messaging allow you to quickly connect with patients and coworkers via text. Reviewers appreciate real-time responses, integration with Avimark, and convenience for patients who prefer texting. Some users report message order issues, occasional bugs, and reliability concerns. HIPAA Compliant 4.8 (122) 70.49% of 122 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Weave 126 features Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems You receive timely alerts for calls, texts, and tasks, keeping you updated and responsive. Reviewers indicate notifications streamline workflow, reduce missed messages, and work on both desktop and mobile. Some users say pop-ups can be intrusive and notifications occasionally fail to appear. Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Ability to make voice calls within the system A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Automatically create schedules based on business needs or employee availability and qualifications Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Facilitate virtual conferences that connect multiple people remotely Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Reminders sent via phone voice recordings Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Chat and messaging allow you to quickly connect with patients and coworkers via text. Reviewers appreciate real-time responses, integration with Avimark, and convenience for patients who prefer texting. Some users report message order issues, occasional bugs, and reliability concerns. Electronic storage of stakeholder contact information Manage contact details and communication with clients Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls With this capability, you automate appointment confirmations and reminders, reducing no-shows and saving staff time. Reviewers appreciate customizable templates, text message confirmations, and integration with systems like NexTech and Eaglesoft. Some users report issues with message timing, integration gaps, and limited phone call reminders. Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. Online forums/groups where users can ask questions, share ideas, best practices, etc. Electronically collect payments for goods or services Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product A list of events with their respective dates Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Store and access documents, forms, and photos in one centralized place Designed specifically for physical therapy practices Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Compliant with HIPAA, which sets standards for sensitive patient data protection Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage contacts across multiple mailing lists Ability to chat online in real time Communicate using messages within the system Mobile access lets you manage schedules, communicate with patients, and handle emergencies from anywhere. Users think it boosts efficiency, supports remote work, and helps during outages. Some reviewers feel the app can be unreliable, with occasional call issues and limited iPhone functionality. Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple locations Two-way actions and communication between multiple users in real time Identify, track, and respond to negative feedback Record the audio of phone conversations for quality assurance purposes Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Book meetings and appointments through a website or digital platform Accept and process online payment transactions Track and organize online shifts Transmit voice and other information digitally Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Book and manage patient appointments and follow-ups Accept, record, and reconcile financial transactions Reminders sent for balance/payment due Telephone system that allows users to connect internally as well as place and receive external phone calls A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Ratings/Reviews Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. This aspect helps you respond instantly to texts, calls, and faxes, improving patient communication. Some reviewers find notifications fast and interactive, while others mention delays, mobile app logouts, and appointment changes caused by confirmation replies. Active reporting of data and metrics Record live video calls to play later Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the rescheduling of appointments Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Send messages via SMS Reminders sent via SMS/text message Add or remove subscribers from mailing lists Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Send, receive, and respond to messages Interact with data visualization elements, such as charts and graphs, to drill down into data Computer-based system that allows users to send and receive voice messages Record, update and manage waiting lists Seamlessly integrates with 3rd party websites Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (669) 4.3 Based on 669 reviews ## Pricing Value for money 4.1 (604) ### Starting price Contact vendor for pricing Free trial not available [View all Pricing Plans](https://www.capterra.com/p/141842/Weave/pricing/) Value for money 4.1 (604) 4.1 Based on 604 reviews ## Integrations [ Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ Booker](https://www.capterra.com/p/90708/Booker/)[ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Dentrix](https://www.capterra.com/p/2329/Dentrix/)[ DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[ Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (631) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (631) 3.9 Based on 631 reviews ## User reviews Overall rating 4.3 Based on 669 reviews Filter by rating 5(415) 4(153) 3(47) 2(20) 1(34) Mentioned topic Sorted by most recent NK Navpreet K. dental Medical Practice ### "powerful tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 9, 2026 The positive atmosphere and encouragement from participants and organizers made the experience enjoyable and meaningful. Overall, WEAVE was a rewarding experience that helped me grow, learn, and feel more connected with others. Pros What I liked most about WEAVE was the supportive and welcoming environment it created for everyone involved. The program encouraged teamwork, open communication, and learning from different perspectives. I appreciated how organized and engaging the sessions were, making it easy to stay involved and motivated throughout. Cons One thing I liked least about WEAVE was that some sessions felt a bit too long, which sometimes made it difficult to stay fully focused throughout Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Alex A. Peer support specialist and drug counselor Mental Health Care ### "Weave review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 4, 2026 Pros Really enjoyed the communication customer support security appointment scheduling and payment processing super worth the value for the money Cons Really didn’t dislike anything about this software I guess if I had to point out one thing be the appointment management was kind of confusing at first, but not too bad once I figured it out Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IW Isla W. Product Manager Computer Software ### "Better Client Comms and Scheduling" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 4, 2026 Pros The integrated communication features are a real win. Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders. It's pretty convenient. Cons While the scheduling part works well enough, the mobile app's interface feels a bit clunky sometimes. Navigating between patient records and appointment bookings isn't always intuitive, and I occasionally find myself tapping around more than I'd like to get where I need to go. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Ann D. Project Manager Outsourcing/Offshoring ### "Reliable and Easy to use Appointment Scheduling Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 9, 2026 Pros Weave is a reliable and easy to use appointment scheduling solution. It supports payment processing, appointment management and calender. The customer support are always ready to support when in need. Cons With the integration with other third party application, the tool has been remarkable and fit for appointment management. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alexander G. Manager Veterinary ### "Weave through the lines" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 February 4, 2026 Pros The thing that really stood out to me about Weave was the texting feature that made it easy for communication to happen. Cons Nothing really made me dislike Weave. It didn’t really fit price wise for the clinic though and that’s honest. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Brazola M. Medical Assistant Cosmetics ### "Very satisfied and good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 15, 2026 Pros I love how the whole team can stay connected and assure messages are delivered. I love using it on my mobile device as well. Cons I don’t really have any cons. It did take me a minute to figure out how to navigate. I do wish I could reply to someone by just tapping their message instead of @ing them. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) I’m not sure, upper management made the decision. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KT Karen T. Vet Tech Veterinary ### "Give Weave a try! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2026 Overall, I recommend Weave. It is a great communication tool and has many features like scheduling and appointment management. Pros The communication and recordings logs. When speaking to clients on the phone, you can go back and play the recording after in case needed. Cons I've never had any issues with Weave. We use it daily and have never encountered any problems, so I guess that is a good thing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Sarah C. APRN Medical Practice ### "Find another service" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 26, 2025 This has literally been one of the worst experiences working with a service company I have had. It has cost us money by ways of additional hours of staff having to continually contact weave support and chase down problems. There are multiple missing files from faxes being missed and confusion trying to work with other providers and facilities with a temporary fax number. I am basically paying hundreds of dollars to be able to text. I could have upgraded my free Google number for the same service. Pros The only pro I can give at this point is one customer service rep that has provided follow-up for the continued mess and problems. If I could give zero stars I would. Cons The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them. The fax and office number did not port over as expected. Continual, ongoing problems without an estimated date to correct the issues. Switched from [Doximity](https://www.capterra.com/p/205027/Doximity/) Needed one streamlined platform and ability to message/text with clients. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) [RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/) [Birdeye](https://www.capterra.com/p/152997/BirdEye/) [Podium](https://www.capterra.com/p/164285/Podium/) Reasons for choosing Weave It was supposed to be an all in one platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Dental Office manager Hospital & Health Care ### "Just kept changing and wanted more money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 18, 2025 It was good they had good customer service, and I liked their reminder services. again, they just kept changing things and then saying it would be a separate charge. Pros Good company, easy to use, dashboard was user friendly. Reps were responsive to resolve issues and understood why we ended up leaving in the end. Cons left only because we were trying to cut cost and not loose features. They kept separating things that we needed but keep bumping up the price on us for features Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) We switched due to features and overall cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mandi S. Receptionist Veterinary ### "I use Weave" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 December 16, 2025 We have been using weave for about 3 years now and so fair its been a decent program overall. Ive had frustrating moments but i dont feel other programs would have had other outcomes Pros I like that its easy to use and over all pretty reliable. It makes communication with my clients quick and all in one spot Cons After integration to change anything takes a ton of effort. Sometimes customer support is great, othetimes its like pulling teeth. I found the chat option to be most reliable. Switched from [VitusVet](https://www.capterra.com/p/143459/VitusVet/) Weave had more features and we were using more than one system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/141842/Weave/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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