# Praxedo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Praxedo the right Field Service Management solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141813/Praxedo/reviews --- Praxedo 4.6 (43) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Praxedo Ease of use 4.5 Customer Service 4.7 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mike J. Lac La Biche Branch Manager Oil & Energy Used the software for: 6-12 months ### "A Welcome Reliable Dispatch Tool." September 17, 2018 4.0 Pros It is very adaptable with options for customization that we can add if our needs should grow. We have received great technical support and help starting up from the Montreal team. Cons When creating a new work order for an existing rural customer , we cannot open or view there location map without the saved dropped pin being re-geolocated to a wrong location. Review Source GD Gwen D. Business Analyst Utilities Used the software for: 6-12 months ### "Use Praxedo for Dispatch to Save time and money - They have a fantastic team!" October 23, 2024 5.0 The people that work for Praxedo are really great to work with, our implementation was great and they delivered everything promised. Pros The implementation team took the time to learn our business and ensure we were able to maintain compliance with our vendors. Cons Templates are sort of hard to create, however the Praxedo team assisted us with the task so it was not really an issue. Review Source GS GHANI S. Technical administration Used the software for: 6-12 months ### "Praxedo is uselful the way it enables us to customize it. I use it daily and couldn't do otherwise." May 16, 2018 4.0 Pros I like the way it organizes information. It is easy to read and very helpful for me to include the information in my database. Cons I don't really like the way we can't classify the customized fields. It would be useful the way I use praxedo to fill my database. Review Source MQ Maxime Q. Owner Used the software for: 1-2 years ### "The product perfectly suits to my business." March 8, 2018 5.0 Pros What I like the most about Praxedo is the customisation. My associate and I need to keep informations from our clients, and our employees. Praxedo helps us saving these informations at one central point. We can customize our interventions report, and we actualy do it every week to fit our needs. It started with few pictures that employees were taking on working sites, and now we do our estimates with it, we do after sales service. If you use Praxedo well, you can save a lot of time and energy. Searching informations by Clients, Site or Technician is so easy. Now I have an eye on everything from home and I can answer very specific questions from my customers while I speak to them Live. Moreover, the Praxedo's technician bounded to our company is very very available and helpful. Anytime of the day I have a question, he'll answer and from the type of message I want, text, e-mail, call...that's a very big plus. Cons As much as I like how garnished is the program, I had hard team learning how to use it. Maybe it's because I was working with a different type of program. I can surely say that I'm enough aquinted to use it in a productive way, but I got to admit that I got some stuff to learn from still. I guess it would be easier to use if it wasn't that complex, but then again, I wouldn't be interested in the product... There's also a link between my accountant program and Praxedo that is very useful, it adds clients from my accountant program to Praxedo and then, after an intervention, the bill is produced. All of this is made automaticaly, but it's working as fluidly as the rest of the program. It's a new feature so I guess it'll be fixed in a near future. Review Source RK Robert K. General Manager Retail Used the software for: 1-2 years ### "Efficient and Reliable" December 12, 2019 4.0 Working in a profession (retail services) which is not a typical praxedo client profession, such as classical service technicians, we were very busy and occupied in finding field service cloud solutions. Many of what we found were very expensive and needed professional consulting assistance to be inplemented within our systems. Praxedo does not need further Software than your own computer browser and a normal Android or IOS device. You pay monthly per field service account, which is changeable within your service workers. So if one of your field service workers for instance is absent or ill you can simply switch his account to another which gives you all in all more flexability in use. Being forced to use paper in the past, we now have full realtime control of what happens outside of our office and thus our reaction time decreased greatly. Pros \- Pay per field service account - No further Computer Software needed - Compatible with every Android or IOS Device - Straight and helpfull support - Cons \- there is a bit more work neccesary in improving the map module and making it more intuitive. Reason for choosing Praxedo \- Price - Appearance - Impressive demonstration of the Software Review Source VR Verified Reviewer Associé gérant Environmental Services Used the software for: 2+ years ### "Excellent cloud field management software " September 5, 2018 5.0 Praxedo has many functionnalities and I really suggest to get learnings before use it. After, it's really simple to work with Praxedo software and the support team is reactive. Also, Praxedo is constantly improving with users' demands. Pros Praxedo is a very complete software to manage intervention. It is fully adaptable to your activity and your existing process. Cons For me it's only the design of the website. Review Source VR Verified Reviewer Directeur des Opérations et Projets chez Serca Used the software for: 2+ years ### "Very nice experience with a team always available and listening. Good job" May 4, 2018 5.0 Quick return on investment. Very easy to use it. Appreciated by the technicians. Correct cost. Setup possible to do everything ourselves. Pros Easy to use, setting and getting started. Personalized setting, intuitive for the technician. I really recommend this tool. Very fast return on investment. Cons Nothing to report on this tool. Review Source VR Verified Reviewer Information Systems & Technology Director - CIO Used the software for: 2+ years ### "Over the years, Praxedo has proven to be a robust and scaleable field service solution." March 1, 2018 5.0 Pros Powerful out-of-the-box features, 100% adaptable to our telecom and civil engineering businesses, short implementation time, easy configuration and intuitive user interface, extensive service report capabilities, real time communication and perfect sync between modules (mobile app/Web interface). Praxedo has been able to help support our significant growth. Cons I wish Praxedo could respond to new specific features development requests more quickly. However, their listening ability and constant need for innovation make them flexible and constructive. In addition, twice a year with their major releases, we get new interesting and solid features. Review Source VR Verified Reviewer Technical assistant Machinery Used the software for: 1-2 years ### "Easy and efficient" July 2, 2019 4.0 It has been almost two years that I use Praxedo and it keeps evolving, it is really a fast moving solution I wouldn't like to work without! Pros The software unables me to easily progam interventions for my technicians and report what they did. Cons I regret we can't put into order all categories of personnalized column in the reports view. Review Source Jonathan S. Directeur du Service Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Help me a Lot for all my project" February 27, 2018 4.0 Pros Web base, easy of use, information live from all my technician. Planification easy and you can see the load of all your technician and switch job easaly Cons Possibility to change the hours entered by the technician in automatic entry mode. But it work Well by manuel entry. Review Source PB Priscilla B. Deputy Managing Director Facilities Services Used the software for: 6-12 months ### "Praxedo our key application to productivity" October 18, 2019 5.0 Very good experience. We gained on productivity and reactivity. It allowed us to save one position at the office which gave us the opportunity to work on more added value tasks such as the customer follow up. Pros The easy use of the application by our employees. Installers on intervention and administrative staff. The visibility in real time of the intervention and the installer localization. The tracking of all our interventions and the E File storage on the application. Cons Back functionality missing. Unavailability of the system for maintenance. Reason for choosing Praxedo Praxedo fits our professional needs perfectly Review Source SS Sarina S. Booker Consumer Services Used the software for: 6-12 months ### "Nice Software for route planning (in real time!) and very easy to use!" May 15, 2018 4.0 Pros Lots of search an selection functions, easy to use. Nice to use as database in general and route planning tool. It is self explaining and you can easily link and plan dates on customers and technicians. It saves up a lot of time and offers lots of personal settings. Cons We sometimes have some problems with up- or downloading the files. Unfortunately the software sometimes crashes completely. The customer service could be a little faster in our eyes. Often, we get now answer at all... Review Source AD Aurélie D. Owner Consumer Services Used the software for: Less than 6 months ### "Daily, Praxedo helps me to optimize my organisation process" July 19, 2019 5.0 Praxedo helped to reduce sending time of reports and now we can do more interventions per day than before. Pros Easy to use software, better communication between backoffice employees and field workers, adaptable and configurable intervention reports. Good team with representatives who helped me to set up Praxedo in my company. Cons I wish that pictures could be more personnalisable with straight arrows. Maybe next evolution to come... Review Source IP Ingolf P. Head of Logistics Used the software for: Less than 6 months ### "We use Praxedo for maintenance (SWAPS) and in large customer projects" May 16, 2018 5.0 saftey processes Pros the generation of processes and checklists is logical and very flexible. Data handling in the customer area (on devices) is secure and transparent. The data management is excellent. Cons he access to data elements would have to be more flexible (e.g. photos) The access/use of material is limited in the process Review Source KB Kevin B. President Construction Used the software for: 6-12 months ### "Praxedo for the WIN!" September 6, 2024 5.0 All around a win!!!! Quick ROI. Pleasant and great experience all around! Pros The functionality, the support from the team at Praxedo when needed, the seamless process of invoicing and sending detailed reports with photos etc. to the clients Cons There is not much to dislike. All around a great product and when you need help their team is there for you Alternatives considered [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) Reason for choosing Praxedo The integration With Business central to maintain a source of truth Switched from [ProgressionLIVE](https://www.capterra.com/p/115030/ProgressionLIVE/) Integration with ERP. Customizable and adaptable to our needs Review Source Baptiste M. IT manager Construction Used the software for: 2+ years ### "Ease of use and ever more available teams" June 19, 2019 5.0 Thanks to Praxedo, we manage our projects from planning to invoicing, which saves a lot of time for our teams whether in the field or in the office. Pros \+ a multi-device plateforme + setting up very simplified + using the different services that are always available + a highly customizable system to be closest to the reality on the ground Cons The implementation of exports can sometimes seem long, but once the handling is done, it is not so difficult. Nevertheless the Praxedo teams are always available to guide us and it is really appreciable. All structures of this size do not have the same reactivity. Review Source Ali A. Responsable SAV Used the software for: 2+ years ### "Flexible Power" March 15, 2018 5.0 Modern planification and report tool. Increased treatment capacity Pros Instantaneous acces of interventions reports. Natives notifications on technician PDA's. Easy optimization of the planning due to pre-planning and cartography. Powerful web services API to interfacing PRAXEDO to SAGE CRM and Business Management. Self made personalized reports. Personalized supply support and global activity reports. Cons Non-attendance of : reccurence billing, automatic advanced statistics personalisation of scripts based on the customer Review Source Philippe F. Directeur Développement et Exploitation Used the software for: 2+ years ### "Praxedo allows us to optimize our interventions and communicate in real time with our customers" April 18, 2018 5.0 Pros Its efficiency and ease of use, whatever the user profile (technicians, managers, customers), the first use is fast and intuitive. The other very important point for us is the gain in time that has allowed us to improve our profitability. Cons The multitude of possibilities and configuration can seem unpleasing at first. But after a little practice, we appreciate it. Review Source Lionel M. Technical Coordination Manager Gambling & Casinos Used the software for: 6-12 months ### "Praxedo to increase our activity" November 27, 2019 4.0 Praxedo is used as an interface between technical coordination and our on-site technicians to plan interventions at our customers. The information collected also serves as an accounting point of view to invoice our customers as quickly and accurately as possible, and to track the activity of our technicians. Pros We chose this software for its ability to evolve. Our business is evolving and Praxedo can be configured in a simple way and can be easily complexified according to our needs. Cons The phone app is very convenient but perhaps too basic. It may be missing another interface, which forces us to use the web interface for some functions. (so the web interface remains accessible anyway). Review Source Michael M. Maintenance manager Facilities Services Used the software for: 6-12 months ### "Digital transformation : the contribution of Praxedo" July 7, 2020 5.0 The automatic sending informations and reporting has reduced the number of incoming calls and emails. We save time. Pros The implementation of praxedo has allowed us to climb the big step between an organization based on paper et a digital organization. No more intervention unbilled because of the paper lost in the technician's car. No more photocopy of the customer order, it can be directly consulted by the technician from praxedo. And at last, but not least, so easy to plan several technicians with the smart scheduler and the map Cons The use of the article is quiet hard when the database is large. Review Source Loïc V. Account Manager Used the software for: 6-12 months ### "Customers, technicians and managers love it." July 19, 2018 5.0 Pros Praxedo's team advised us well on the first implementation. Then most of the customization job can be done by our own means. Once properly configured, it is versatile, powerful and easy to use. It helps our operations flowing better, getting done faster, and we got great feedback from our customers. Interesting billing model, you pay mobile licenses only. Cons The desk portal can be laggy and will freeze occasionnally. Implementing new functionnalities seems to take a good while. The billing process would be clearer if based on invoices with a clear recap of what you've been using. Review Source Colombine P. Operations Director Used the software for: 1-2 years ### "HomeServe's contractors use Praxedo to manage claims in our customers' home" March 29, 2018 5.0 Pros Praxedo is flexible and reliable. It is easy to implement. It was quickly adopted by our 3000 contractors. It allows us to follow the claims we assigned to our network. We get in real time the job sheets signed by our customers and provide us data regarding the job duration. Praxedo helps us to be more efficient. Cons Even if we already customized Praxedo to our specific needs, we would like to have customizations more easily. Review Source JB Jonathan B. Project Manager Construction Used the software for: 1-2 years ### "Very productive software at low cost." February 26, 2019 5.0 We solve the growth problem of our daily operation management, we had no solution for this, we was using Google Agenda to manage our tech and ou schedule and it was far far from what we have now. Everything is easy now and we never forget to bill a job. We've gone 100% paperless with this application. Pros We really like the versatility of the solution, it gives us the chance to manage all our team rapidly and very effectively. Work very well and the support is very responsive, Ee got a lot of help from them when it was time to integrate the software to our daily production. Cons For the manager, there is no mobile application to add or organize the daily schedule, so we have to use it from the mobile browser and the solution are not very adapted for it. But this is really the only one problem we found at this software. Everything else are very good. Review Source Adrien V. Directeur des services Used the software for: 1-2 years ### "We use Praxedo for our on field data collection." April 7, 2018 5.0 We gather data from our customers and track maintenance costs. Pros Praxedo can be use on multiple mobile OSs and works offline. The API system is very usefull to both prefill some data and pull back the collected data for analysis. Cons It is sometime complicated to gather high volumes of data but this is a marginal use case. Pictures sometime are to heavy to be managed correctly. Review Source CP Christoph P. CEO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Praxedo in a small company for onsite-service and inspections" September 26, 2018 5.0 praxedo helped us to structure our process we do our work onsite at the customer locations very well. Either we do easy forms and just catch some informations like signature and some checkboxes if we do onsite services or in case we do bigger inspections taking around 50-100 pictures and a lot of structure informations in specified forms. We use the praxedo data to fill our data warehouse to creat nice reports for our controling and for our customers. Pros \+ cross plattform ( android, ios, windows) + best form builder we found on all our tests - we can nearly every customization on our own + very stable. We have alreday over 10.000 tasks/tickets completed and only a handful of sync problems + we use the api to create tickets and catch all the data in our data warehouse Cons \- user interface / gui ( app and browser) could be a little better and more flexible Review Source Talk to a Capterra advisor for free and get results within 15 minutes.