# Pulseway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pulseway the right IT Management solution for you? Explore 310 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141792/Pulseway/reviews --- Pulseway 4.7 (310) [View alternatives](https://www.capterra.com/p/141792/Pulseway/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Pulseway Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews CR Christopher R Sole ProprietorInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. “ September 19, 2024 DE Darryl E IT Manager CISOHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The remote control feature requires improvement to match the reliability of TeamViewer and currently lacks a centralized management screen for seamless connections.“ September 5, 2024 ŠF Štěpán F Chief Operations OfficerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “It offers everything from real-time monitoring and automation to patch management and remote access, ensuring that every aspect of IT management is covered.“ October 4, 2024 LM Lerato M IT SecurityInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “Lately there seem to be issues with Bitdefender where pulseway will show that a unit does not have and Agent installed where else there is an agent installed, this is making hard to reliably track which Units have AV on them“ September 20, 2024 RS Rick S OwnerInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “The ability to easily keep track of all of my customers computers and get alerts when there is a problem so I can be proactive in their support as well as Remote Desktop Access which works pretty good for both Windows and MacOS machines.“ August 1, 2024 BW Bryan W IT SpecialistInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I am not a fan of the lack of certain features on the web app that their mobile app has such as installing apps and running workflows both ad hoc.“ August 2, 2024 DB Daniel B Systems ManagerPublishing, 51 - 200 employeesUsed the software for: More than 2 years. “Its consistent development and adaptability make it a reliable choice for businesses that prioritize cybersecurity and need robust automation features. Despite the remote control limitations, Pulseway has proven itself invaluable for my IT operations. If you're looking for an RMM solution that continues to evolve, values customer feedback, and excels in areas like patch management, Pulseway is an excellent choice.“ September 23, 2024 ED Eric D Head of ITAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “My Support person \[sensitive content hidden\] is amazing, but I am the type of IT person who likes to dive into the deep end when it comes to learning software and tools that I have at my disposal, so I hate having to send her emails on how to do stuff, and when I have to send her a question she is nothing but helpful in this.“ July 30, 2024 ## Showing most helpful reviews Showing 1-25 of 310 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Corey J. IT Administrator Furniture Used the software for: 6-12 months ### "Low Cost RMM with Great Value" May 30, 2019 5.0 We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date. Pros Cost Ability to Deploy from local servers Remote Powershell/Command Prompt is a life saver The scheduled execution of Powershell/Batch Scripts Easily control windows updates Cons No remote access for Mac OS The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application. Alternatives considered [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) Reason for choosing Pulseway The tools the software offered combined with the low price point compared to our previous solution. Review Source JW Jean-Louis W. Senior Technician Information Technology and Services Used the software for: 2+ years ### "Wonderfull cost friendly management engine" September 20, 2024 5.0 I enjoy every aspect of Pulseway so far, the reporting works seamlessly Pros All in one mangement engine, with sophisticated tools and templates. Account managers are quick to repond and are always helpful. Cons Some key touches can be added a bit quicker I think especially based on request for changes, some are flagged as urgent and confirmed by multiple users, however the change never seems to be implemented, either due to lack of functionality or the urgency is undervalued. Alternatives considered [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing Pulseway Was not too fond of the overall product package Switched from [nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) I preferred the look and feel and overall simplicity with powerful tools, and I trust the tools will grow with time Review Source Response from MMSOFT Design December 20, 2024 Hey Jean-Louis, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform! We hear you on your requests and working towards the platform. Thanks, The Pulseway Team SW Steven W. IT Manager Automotive Used the software for: 2+ years ### "Please find another company, skip this one..." September 8, 2025 1.0 Pros I can honestly say I can not think of a single pro on this company. Pulseway has been one of the most frustrating vendors we’ve ever worked with. We originally used Pulseway RMM, but it was so unreliable that we moved to Datto RMM. We also switched from Pulseway PSA to Autotask, which is outdated but still worked better. Every time we tried to trade services, Pulseway only allowed it if it meant a higher monthly cost for us. There’s no real flexibility—it feels like the only “partnership” they offer is when it brings them more money. Even after you sign a contract, you constantly have to chase them to activate the services you’re paying for, and it takes days to get a response. The pattern is clear: once Pulseway gets your signature, customer care drops off. They don’t care about supporting you; they care about upselling you. We’re locked in until 2027, but after that we’re done. If you’re considering Pulseway, save yourself the headache. The tools are unreliable, the pricing is rigid and always increasing, and the customer service disappears once they have what they want. Review Source GV Gene V. Group IT Manager Executive Office Used the software for: 2+ years ### "Pulseway has been key. " September 20, 2024 5.0 We have been with Pulseway for a few years now and there is no looking back. The centralized management of company assets and resources is absolutely key in to days demographic. Pulseway has help us grow,be proactive and scalable. Pros Ease of access. Easy integration. Reliability Great support. Cons Lack of integration in to Some AV software. However easily achievable. Some billing not consolidated. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) Reason for choosing Pulseway had more function and better pricing at the point. Review Source Response from MMSOFT Design December 20, 2024 Hey Gene, That's amazing! Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform. Thanks, The Pulseway Team MK Muhannad K. CEO and Director Computer & Network Security Used the software for: 2+ years ### "Pulseway: A Remote Management Breeze" September 16, 2024 5.0 The overall experience has always been wonderful. I know a lot of people give bad reviews and experience regarding Kaseya with contract locks etc. As anyone would naturally would not like to be bound by contract, its their way of doing business and I respect that as they want to retain long term serious customers. I have always have a great experience talking to support and sales and they always understood my needs and were always ready for a quick call for better understanding my requirements, which is saying something in terms of support. A major shoutout to all my previous account managers and my current one \[sensitive content hidden\]. I have always loved our conversation, where you simply don't make it seem like a sales call rather a meaningful conversation. Pros The Mobile App is years ahead of its time and I have been using Pulseway for almost 10 years. Their Support and Sales team are patient and great. Most things get resolved instantly and they listen to feedback and always have new fixes and feature ready at bay. Cons Occasional cohesiveness between the webapp and mobile app. There are some rare instances that the Web App and the Mobile App function differently, whereas as an avid software user, the general stance is that there would generally be the the same experience across web and mobile. The mobile app has not been updated in terms of excessive functionality as well as looks as it still holds the same look and feel and most of the functionality from years ago. That being said, even those functionalities are ahead of its time when they were release, I hope they improve their mobile app whilst they are already improving their web app as I believe their mobile app sets them apart from other competitors. The ability to restart a PC or check its logs while being away and remote itself is nuff said. Improved notifications is also another aspect I would like to add. Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[ManageEngine Endpoint Central MSP](https://www.capterra.com/p/162091/ManageEngine-Desktop-Central-MSP/)[Atera](https://www.capterra.com/p/144309/Atera/) Reason for choosing Pulseway Mobile App, constant improvements to the product and service and great support! Review Source Response from MMSOFT Design December 20, 2024 Hey Muhannad, That's amazing! hanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform. We hear you about our mobile app and can assure you we're working towards enhancing it. Thanks, The Pulseway Team RG Randy G. AVP - Systems Adminitrator Banking Used the software for: I used a free trial ### "A decent RMM product that's easy to use, and has features most " May 19, 2025 3.0 When the product worked, it delivers a good RMM experience, albeit a bit limited compared to other option. With simplicity comes a lack of granular control. Pros Price, features and ease of use. The product delivers most RMM features in an intuitive and easy to use fashion. Cons Performance and sales tactics. The website would sometimes encounter performance issues/unresponsiveness. Additionally, sales can be rather pushy. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Atera](https://www.capterra.com/p/144309/Atera/)[N-central](https://www.capterra.com/p/13803/N-central/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Reason for choosing Pulseway We didn't select it - we went with other products. Review Source AB Adrian B. IT Specialist Food & Beverages Used the software for: 2+ years ### "Pulseway RMM Review: User-Friendly, Powerful, and Feature-Rich" September 19, 2024 4.0 I've been using Pulseway RMM for a couple of years now, and I can confidently say Pulseway RMM is a game-changer when it comes to remote monitoring and management. The mobile app is for me its standout feature, allowing me to monitor and manage systems administratively from anywhere with just a few taps – super convenient for on-the-go tasks! Its intuitive user interface makes it incredibly easy to navigate, even for less experienced users. I also love the seamless Bitdefender GravityZone integration, which provides solid endpoint detection and response protection without lengthy tuning at a price I couldn't turn down. However, not including graphical remote desktop control for Linux systems is a huge missed opportunity that I hope the Pulseway RMM team will remedy. Overall, Pulseway RMM has greatly streamlined our IT management, transforming our productivity. Highly recommended! Pros \- Ease of use / Intuitive UI - Powerful, feature rich mobile app - Integration with Bitdefender GravityZone EDR Cons Lack of graphical remote desktop control for Linux systems Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Pulseway The mobile app features were unparalleled in comparison to the competition. Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Lack of robust RMM features and patch management; along with integration with third party software. Review Source Response from MMSOFT Design September 25, 2024 Hi Adrian, Thank you so much for leaving such a detailed review - we always love to receive feedback from our customers as well as seeing what they enjoy about our product! Thanks, The Pulseway Team CR Christopher R. Sole Proprietor Information Technology and Services Used the software for: 2+ years ### "Pulseway provides an exceptional suite of services and support." September 19, 2024 5.0 Pulseway has become an integral and indispensable part of our company's infrastructure. Pulseway provides rock solid solutions that are well supported and continuously improved upon. We are very satisfied with the services and support we receive. Pros Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. Pulseway's RMM has a wide variety of indispensable scripting and management tools which they are regularly enhancing and adding to. Most importantly, Pulseway has exceptional customer service. Our account manager James Norris is outstanding. James really goes the extra mile to make sure we have everything we need from assistance with sales of services, onboarding, and obtaining product support. Cons There is definitely a learning curve associated with the more powerful aspects of the RMM and PSA, fortunately Pulseway is very responsive to questions and provides guidance to ensure we get the most out of our services potential. Alternatives considered [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)[Zoho LandingPage](https://www.capterra.com/p/10005661/Zoho-LandingPage/) Reason for choosing Pulseway Pulseway combined the best feature set and licensing options. Switched from [GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) We had been using GoToAssist corporate for many years, however when LogMeIn bought it Citrix, there were many feature and licensing issues that made it unsuitable for our needs. Review Source Response from MMSOFT Design December 20, 2024 Hey Christopher, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform and taking advantage of our features. Thanks, The Pulseway Team AG Alex G. IT Manager Entertainment Used the software for: 2+ years ### "Good Product" September 30, 2024 5.0 Pros The palteform is really easy to use and powerfull Cons Would like to see SSO auth implemented Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Pulseway Princing feature set and product integrations Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Changed IT support provider and pricing Review Source Response from MMSOFT Design December 20, 2024 Hey Alex, Thanks a million for leaving a review and giving your feedback, it is much appreciated. Happy to hear you're enjoying our platform. Also, SSO is now available! If you need any assistance, feel free to reach out to us. Thanks, The Pulseway Team UL Ursula L. IT Manager Telecommunications Used the software for: 2+ years ### "Pulseway for the Win" September 2, 2024 5.0 Positive - these people seem to genuinely care about delivering a product that not only works, but is easy to implement and manage. I also like the simplified licensing. Pros Easy to implement, easy to manage. Simplified license module, cost effective. Great support. Cons Missing some functionality at the moment on the network monitoring side. Switched from [SolarWinds Patch Manager](https://www.capterra.com/p/182264/Patch-Manager/) Solarwinds was too expensive and complex at the time. Review Source RS Rick S. Owner Information Technology and Services Used the software for: 2+ years ### "TSG Review 08-01-2024" August 1, 2024 5.0 I have been very pleased with my experience with Pulseway, Each of the reps in charge of my account have been top notch and have gone out of their way to be friendly and very helpful and Especially Ross who has made every effort to understand the needs of my company and how a one man operation needs to do business. Pros The ability to easily keep track of all of my customers computers and get alerts when there is a problem so I can be proactive in their support as well as Remote Desktop Access which works pretty good for both Windows and MacOS machines. Cons They don't yet have support for Linux Remote Desktop and that is really needed. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Pulseway Price and ease of use as well as features that I needed. Review Source Response from MMSOFT Design August 20, 2024 Hey Rick, Thanks for this awesome review. Really glad that you have been enjoying Pulseway thus far and super thankful for the feedback, which we will definitely take into consideration! JH Jaromir H. IT technician Information Technology and Services Used the software for: 2+ years ### "Pulseway tool to make IT easy" August 7, 2024 5.0 We have only the best experience with pulseway and we are always learning new things. It really is a multifunctional tool that makes our work very easy. Pros We use Pulseway for monitoring and remote server management. My favourite thing is that I can control the servers from my phone and in case of any problem I am informed right away and I can sort everything out before the client even notices that there is a problem. Pulseway is a great help and I couldn't imagine working without it. Cons In fact this is the last change where the Pulseway app from the Microsoft store, so it stopped having some basic features like the ability to restart servers, install updates etc... I really enjoyed using the app, and I understand that as part of the progression it's moved to a web interface. But the slowdowns bother me, having to log in, enter 2FAs and such.. But still, it's a great help. Alternatives considered [Acronis Cyber Protect Cloud](https://www.capterra.com/p/204559/Acronis-Cyber-Protect-Cloud/) Reason for choosing Pulseway They don't have as many features. And the controls in Pulseway are simpler. Review Source RB Raffaele B. Developer Manager E-Learning Used the software for: 1-2 years ### "Discovering new opportunities" September 17, 2024 4.0 My experience with the product is definitely positive and it has allowed me to centralize and automate all the updates and configurations of the company PCs Pros I like being able to control all my computers from my phone. Cons in a structure with many VLANs I can't draw a coherent site map using the "site map" tool Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Pulseway Pulseway was less expensive compared to NinjaOne Review Source Response from MMSOFT Design September 25, 2024 Hi Raffaele, Thank you for the review and the kind words, we really appreciate it! Thanks, The Pulseway Team BL Byron L. Software Developer Computer Software Used the software for: 6-12 months ### "No matter where I am, Pulseway can me keep our IT operations working smoothly." November 2, 2025 4.0 Pulseway allows me to keep systems monitored around the clock and notify instantly in case of a problem. I have used it to reduce downtime by resolving problems early and monitor many endpoints without hiring an IT assistant. Pros I cannot always be at every site where our servers and workstations are but Pulseway lets me monitor and manage systems remotely while I am far away. The mobile app is a real lifesaver, I can check alerts or even reboot the system and push updates when I am out of the office. Automation rules take over a lot of the repetitive maintenance so I can stop firefighting. Cons The web dashboard feels a little dated and slower when compared to others I’ve used. I’m not as intuitive with setting up custom automation scripts, I often have to dedicate several attempts to get it right. The reporting could be relatively more flexible, I’ve always wanted to build reports centered around certain clients or system groups. Review Source Response from MMSOFT Design November 3, 2025 Hey Byron! We’re thrilled to hear you’re enjoying the mobile app! Thanks so much for sharing your feedback, we really appreciate it. Input like yours helps us keep improving and delivering an even better experience across the board. DB Daniel B. Systems Manager Publishing Used the software for: 2+ years ### "Systems manager" September 23, 2024 5.0 Overall, Pulseway has been an integral part of my management of 300 endpoints, providing a feature-rich platform that saves time and ensures operations run smoothly. Its consistent development and adaptability make it a reliable choice for businesses that prioritize cybersecurity and need robust automation features. Despite the remote control limitations, Pulseway has proven itself invaluable for my IT operations. If you're looking for an RMM solution that continues to evolve, values customer feedback, and excels in areas like patch management, Pulseway is an excellent choice. The dedication to improvement and community-driven development sets it apart in the RMM landscape. The only reason I'm not giving a 10/10 is due to the remote control experience. If that gets resolved, it would be a perfect score. Finally, I've been a customer for two years and am currently in a new 36-month agreement, if that provides some context. Pros Pulseway is truly a fantastic Remote Monitoring and Management (RMM) product, and I strongly believe it stands at the top of its class. One of its greatest strengths is the constant development and improvement. The rate at which they are introducing new features and enhancing the product is impressive—comparing the Pulseway of this year to last year is like comparing night and day. Another standout feature is their patch management automation. In an era where Cyber Essentials certification is crucial for many businesses, Pulseway offers the strongest patch management system in the market. The automation capabilities streamline updates and reduce manual intervention, making it a vital tool for keeping systems secure and compliant. Their openness to community feedback is refreshing. You can request features, and the developers genuinely listen to user suggestions!! This level of responsiveness shows that they value their customers and are committed to improving based on real-world use cases. A must in my opinion. Cons While Pulseway excels in many areas, the one significant drawback is the remote control experience. Having switched from Splashtop, I’ve found it quite challenging to adjust, as Splashtop offers a superior user experience in terms of stability and usability. One specific issue is with multi-screen support. Pulseway’s current implementation of multiple monitor support is subpar, forcing all remote monitors into a single screen. This setup is awkward and hampers productivity. It would be far more practical if they allowed each monitor to open as a separate window, similar to how Splashtop handles it. The ability to remote into multiple devices and full screen each one across different monitors is also something I miss dearly. Currently, Pulseway only allows full screening of one remote session on the default monitor, which feels quite limiting. Addressing these issues would significantly improve the remote control experience. Review Source Response from MMSOFT Design December 20, 2024 Hey Daniel, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform! We hear you about our remote features, and we are working towards enhancing them. Thanks, The Pulseway Team ŠF Štěpán F. Chief Operations Officer Automotive Used the software for: 1-2 years ### "Chief Operations Officer" October 4, 2024 5.0 This remote monitoring and management (RMM) solution stands out as a highly robust and efficient tool for IT professionals. Designed to operate seamlessly once configured, it provides an impressive "set it and forget it" approach to managing IT infrastructure. The system runs reliably in the background, allowing businesses to focus on their core operations without the need for constant supervision. What makes this solution particularly powerful is its extensive feature set. It offers everything from real-time monitoring and automation to patch management and remote access, ensuring that every aspect of IT management is covered. Additionally, expert support is readily available to help with setup and customization, ensuring that the system is optimized for each user’s unique environment. Overall, this RMM platform delivers a professional-grade solution that ensures operational efficiency and peace of mind, making it an excellent choice for any organization seeking a dependable IT management tool. Pros I really like this RMM solution because it allows me to set everything up once and then not worry about it. Its robust feature set covers all my needs without the need for constant oversight, which saves me a lot of time. Plus, the expert support available makes it easy to configure and optimize, ensuring that everything runs smoothly. The combination of reliability and minimal maintenance is exactly what I value in IT management tools. Cons I have very little to criticize about this system, except for the mobile app, which occasionally forgets that I’m logged in. It’s a minor inconvenience, but overall it doesn’t take away from the system's otherwise exceptional performance and reliability. Review Source Response from MMSOFT Design December 20, 2024 Hey Štěpán, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform! We hear you about our mobile app, and we are working towards enhancing it. Thanks, The Pulseway Team EK Elvis K. Junior IT Support Technician Education Management Used the software for: 2+ years ### "RMM Ratings" September 20, 2024 5.0 I'm very impressed with this RMM software. Its features have significantly simplified my remote work. Pros You can connect to multiple users at the same time, and the speed has improved. Cons I find it frustrating that when I switch users on the software, I have to disconnect and reconnect to log in. If this could be streamlined, I'd be much happier with the product. It would be greate if it switch users on a client PC without having to disconnect and reconnect, this would make it much more convenient. Review Source Response from MMSOFT Design December 20, 2024 Hey Elvis, That's amazing! hanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform and we hear your request. We are working towards enhancing the platform. Thanks, The Pulseway Team LM Lerato M. IT Security Information Technology and Services Used the software for: 2+ years ### "Pulseway software" September 20, 2024 4.0 So far so good, it is a good product, but the lack of servers in SA makes it a bit hard to use the remoting function but in overall, a good system Pros The ability being able to manage our devices remotely and that Microsoft RDP feature that blackens the remote unit screen for privacy. Cons Lately there seem to be issues with Bitdefender where pulseway will show that a unit does not have and Agent installed where else there is an agent installed, this is making hard to reliably track which Units have AV on them Review Source DE Darryl E. IT Manager CISO Hospital & Health Care Used the software for: 2+ years ### "A user of pulseway to 10+ years" September 5, 2024 4.0 I have been using Pulseway for over 10 years, and overall, it has been a great experience. The product continually evolves, and the new features are always relevant. The pricing is reasonable, making it affordable for small and medium-sized businesses like ours while still providing great value. Keep up the excellent work, team! Pros Managing servers and desktops remotely allows me to deliver an excellent end-user experience from our IT team. The Windows and third-party patching module has significantly minimized the time I spend keeping servers and desktops updated, all while maintaining oversight of the deployments. Cons The remote control feature requires improvement to match the reliability of TeamViewer and currently lacks a centralized management screen for seamless connections. Additionally, the marketing team appears disconnected from the client database, leading to emails promoting products that I have already subscribed to. Review Source AB Austin B. System Administrator Utilities Used the software for: 2+ years ### "My pulseway experience." September 25, 2024 4.0 Pretty good overall. Has saved us trips into the office by using the remote features. Pros Ease of use, easy to remote into stuff . Lot of valuable information available about each device. Cons Crashed on occassion. Can't see bitlocker keys Review Source Response from MMSOFT Design December 20, 2024 Hey Austin, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform! Thanks, The Pulseway Team EA Elie A. IT Manager Information Technology and Services Used the software for: 1-2 years ### "Best Solutions for Seamless IT Management" September 25, 2024 5.0 User-friendly interface and responsive support. I’ve found the platform to be reliable and continually evolving to meet my needs. Pros Excellent solutions and a continuously improving platform Cons The mobile app needs updating more often but it gets the job done Review Source Response from MMSOFT Design December 20, 2024 Hey Elie, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform! We hear you about our mobile app, and we are working towards enhancing it. Thanks, The Pulseway Team LV Lachezar V. Fullstack Developer E-Learning Used the software for: 2+ years ### "Great overall solution" September 26, 2024 5.0 Excellent value for money, streamlined and easy to use. Pros Great allround solution for monitoring, patch management and system administration for users and servers. Offers a lot of extra services that can be bundled. I use it every time a server needs work or I need access. Very easy to integrate and implement on windows and Linux machines. Cons No support on the weekend which has caused some issues in the past. Review Source Response from MMSOFT Design December 20, 2024 Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform! Thanks, The Pulseway Team LA Linus A. System Engineer Internet Used the software for: 2+ years ### "Pulseway customer experience" August 27, 2024 5.0 My overall experience with Pulseway has been great, especially since all the support we have gotten from \[sensitive content hidden\] was precious. Pros I found the ease of use of all Pulseway products to be their best feature. Cons There are some issues with the Pulseway Dashboard and 2FA that let it disconnect all the time but that's just a minor annoyance. Review Source Response from MMSOFT Design September 2, 2024 Hey Linus, Thank you for sharing your review and for the feedback which we will most definitley take into consideration! It's great to see that you are not only enjoying the product and it's features but are also receiving the support you need from our team! JF Jim F. Operations Manager Computer Software Used the software for: 1-2 years ### "Thumbs up from me" September 26, 2024 5.0 It's been good. The product does what I expect, and the account managers are eager to help if I have questions. Pros I don't have to interact with it constantly, but can set it up to automatically deploy, automate common tasks, and even automate reporting. Unless something goes wrong at one of our endpoints, it's "set and forget" for me, and I only have to pay attention to the alerts and periodic reports. Cons I am using Pulseway to track who is in possession of each computer at any given time using custom fields. This is a bit cumbersome, so I wish you would implement a feature specifically targeting this kind of use-case. Review Source Response from MMSOFT Design December 20, 2024 Hey Jim, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform! We hear you about our custom fields, we are working towards enhancing it. Thanks, The Pulseway Team GR Glenn R. General Manager Computer Networking Used the software for: 2+ years ### "Pulseway the answer to our IT support needs!" August 23, 2024 5.0 Since \[sensitive content hidden\] has come on board with Pulseway, he has assisted in streamlining our support monitoring and processes. Pros Pulseway simplifies our support services, and \[sensitive content hidden\], our account manager, has been incredibly helpful. Cons It would be great if Pulseway could integrate with more third-party providers to streamline the support process. Review Source Response from MMSOFT Design September 2, 2024 Hey Glenn, Thanks for sharing your review! We are really glad to see you are enjoying the product as well as fostering a good relationship with your account manager Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.