# Novo Solutions Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Novo Solutions Software - reviews, pricing plans, popular comparisons to other Public Works products and more. Source: https://www.capterra.com/p/141610/Municipal-Asset-Management-Software --- # Novo Solutions Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Novo Solutions ## What is Novo Solutions? Simplify your Work with this easy to use and highly flexible cloud based, web and mobile Asset, Work Order and Customer Service solution. Auto route Requests submitted via email, web portal or mobile app to the appropriate department. Create powerful reports and dashboards. Easily customized to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. Web Portal available for customers and employees. ## What is Novo Solutions used for? [Work Order](https://www.capterra.com/work-order-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/) Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Novo Solutions alternatives Highest Rated [4.8 (993)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (738)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/141610/Municipal-Asset-Management-Software/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Asset Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Customizable Reports 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of reports Inventory Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Preventive Maintenance 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Novo Solutions 89 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Scan barcodes to ensure accurate pricing and label tracking Track and manage schedules and meetings via an integrated calendar Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Create and manage digital catalog of products/services with their details, specifications, and price Ensure all properties are adhering to government and legal codes Designed to serve commercial properties Identify component attributes like servers, hardware, software, and manage relationships across all services Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project A collection of customer information such as contact details, demographics, previous interactions, etc. Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Online forums/groups where users can ask questions, share ideas, best practices, etc. Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Designed to be used by kindergarten, primary, middle, and senior secondary schools. Search for specific words or phrases within a document or database Visualize locations on a map System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Information, data and reports that are being tracked over time Manage and track all disruptions and incidents Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Monitor product stock levels Track and manage inventory levels to maintain proper supply Calculate total itemized costs, including initial costs and any changes Manage and track all job information and associated tasks Track and visualize the status of an ongoing job and the time spent on tasks or projects Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Access the system via a mobile application Manage and support multiple locations A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Arrange tasks based on the level of priority or urgency Plan and coordinate all the resources, costs and time needed to execute assignments Monitor wait time and abandonment for incoming requests that have not been routed Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data For residential properties Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Allow users to access multiple services after entering their login credentials once Send messages via SMS Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create, manage and track all task activities and progression Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (5) 4.8 Based on 5 reviews ## Pricing Value for money 4.4 (5) ### Starting price Free trial not available Value for money 4.4 (5) 4.4 Based on 5 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ CivicPlus SeeClickFix 311 CRM](https://www.capterra.com/p/202342/SeeClickFix/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (16) 4.5 Based on 16 reviews ## User reviews Overall rating 4.3 Based on 16 reviews Filter by rating 5(7) 4(7) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent EJ Eric J. Welding lead Oil & Energy ### "Buisness problems novo solutions. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 25, 2024 This software is a complete package allowing us to take manage and monitor requests from customers and work orders. Pros The overall completeness of the software for our buisness needs. Cons Implementing the software and learning all the features was a bit of a challenge, but well worth learning. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Luke L. Records Clerk Government Administration ### "Cost-Effective Solution for Asset and Inventory Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2024 Quite please with no major complaints. There's a bit of a learning curve, but once you get the hang of it, it's great being able to tailor the program to your unique needs. Customer support is quite responsive and has helped us with a couple of solutions to some unique problems and ideas we've had. Pros The level of customization on asset forms, request forms, and user profiles and groups. I was able to easily set up profiles so department employees don't have to see the assets and inventory for other departments, making the program much easier for them to navigate. The customization on forms is especially useful to us, as we can set up a lot of conditional logic for different asset and request types. It's helped us keep track of lots of data we weren't previously able to. It's helped us pull financial data for insurance and audits far easier than before, too. Cons Some of the UI elements are a bit dated in appearance. Some features, such as the workflow designer, can be a bit difficult to use as a result. In general, though, the simpler appearance works in the program's benefit. I feel if it were more complicated graphically, it would be more difficult to navigate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Stephanie B. Executive Assistant Government Administration ### "Easy to use Work Order Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2019 This software took us from managing paper to being able to keep all of our work and completed work virtually. It is very helpful, time ad cost saving. Pros This software is beyond easy to use. It is user friendly and keeps all the information we need to keep the work flow moving. Cons N/A, currently we have not run into any cons to report at this time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2024 Thank you for your review of our ShareNet software. MA Michael A. Planning & Operations Manager Transportation/Trucking/Railroad ### "The learning curve has been longer than we hoped for, but we're getting there." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 25, 2017 Has greatly improved our ability to hold ourselves to response timeliness and evaluated our performance. Has integrated all our customer feedback into a single datastream with key parts of it requiring no manual intervention. Pros Once we figure it out, it seems it can do everything we need, and it's been able to integrate with other systems. It's clearly going to be able to grow with our future needs, unlike our previous product. Cons The end user (in our case, primarily customer service staff) have a fairly clunky user experience. There's a lot of jargon and non-obvious ways of executing things. Seem to have had a few more technical glitches than expected. Some of the integrations were very hard to get configured and honestly we're still not 100% sure they're all working right. Really does seem to require not just a champion but an in-house expert. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2024 This review was for our ShareNet software. We have made A LOT of User Interface and Functionality enhancements since 2017. SP Stephen P. Asst. Director of Sustainability Education Management ### "Sharenet has been a very valuable tool for my organization, helps us manage a lot of odd items." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 24, 2017 The system has really helped us implement and manage our surplus program. It laid a great foundation for us to grow it. Pros The software has a very solid platform with excellent customer support. The built in training videos make understanding the system much easier. The system is also very customizable and can be tailored to track pretty much whatever you want Cons The system seems to be a little out of date, the app isn't all that great and for the price there seem to be some key features missing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2024 We have made A LOT of enhancements to the User Interface and Functionality since 2017. LH Larry H. IT Manager ### "Does what we want it to. We use it as a corporate knowledge base of IP for manufacturing design" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 21, 2015 Management interface is OK, but the end user GUI is fine. We do not use it to its fullest potential, but it does work Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2024 This review is for our Novo Portal Knowledge Base software. RO Ryan O. Senior Call Center Technician ### "Great Knowledge Base Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 21, 2015 As a first time user of any knowledge base software, being able to get in and immediately begin to set up then maintain my company's knowledge base was critical. Being able to create and change articles upload videos and images is a breeze with this software. The reports available helps me to see where changes need to be made and how we are performing for our staff and our customers. Novo Solutions Customer Service is great, always extremely helpful, knowledgeable, professional , and friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2024 This review was for our Novo Portal Knowledge Base Software. SB Sandra B. IT Project Manager ### "Mecklenburg County Code Enforcement" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 September 25, 2012 Good application, and would recommend it to other users or departments. Pros Software was easy to implement. Support staff has been very attentive and willing to assist. Cons some features are not intuitive or easy to change, and the report writing feature has been difficult to use. Design flaws are not addressed on a regular basis, or it seems to take a really long time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2024 This review was for our older Novo Portal software. We later migrated Sandra to use our ShareNet Cloud software. JT James T. Network Administrator ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 17, 2012 I would recommend this product to any organization that needs a workorder system for help desk, knowledgebase, and overall ease of use. Pros We've been using Novo for several years now, and it performs great. Very little maintenance, and gets the job done. Not time consuming and intuitive to use. Cons every now and then the active directory integration stops work and you have to reopen your browser or sometime restart the server/services. Not really a big deal though Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2024 This review was for our Novo Portal Knowledge Base Software. MC Marta C. Trainer/ParagoHelp Content Editor ### "Review of Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 September 17, 2012 This is a very good product. It is very easy to use and has made maintaining our knowledgebase very easy to do. Pros We used another product before migrating to the Novo Solutions KnowledgeBase platform. This has greatly simplified our knowledgebase updating and maintenance. The updates take place immediately which is a great time-saver. Our agents have access to the most current information when they need it. Cons Reporting. This feature is not very intuitive and could probably stand significant enhancements. I could use reports on who is logging in and when. We are billed on a login basis but I don't have any reports to tell me how many logins occurred. I really need that type of report. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2024 Our Novo Portal software has a Knowledge Base Article View Log feature (added in 2015) that allows users to create detail and summary reports with the built in Report Writer. This provides a high level of visibility into how the Knowledge Base is being used and who is using it. [View all Reviews](https://www.capterra.com/p/141610/Municipal-Asset-Management-Software/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)