# MYT SaaS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is MYT SaaS the right Tour Operator solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/141560/MYT-SaaS/reviews

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MYT SaaS

4.3 (18)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of MYT SaaS

Ease of use

4.2

Customer Service

4.1

## Showing most helpful reviews

Showing 1-18 of 18 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Dorota R.  
Executive Director  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Very nice and user friendly software"

March 28, 2023

5.0

Overall I'm happy with MYT SaaS. All team is still developing new features to fit to travel business and help tour operators to optimalize a time of work and make to manage all requests in the easier way. They are professional and know travel business very well. The whole system is well prepared for tour operators specializing in tailor made services and creating unique itineraries.

Pros

Easy to useVery helpfulOptimalizing our workBeautiful itinerariesDifferent templates

Cons

Some features need tutorials showing how to use them.Customer service needs to be improved.

Reason for choosing MYT SaaS

We had very good presentation made by \[sensitive content hidden\] . He is very smart, open minded and think in a similar way as we do. He knows the answer on almost all our questions and was able to find a solution. He is very nice and helpful. He was the person who convinced us to try with MYT.

Review Source

ER

Eyal R.  
CEO  
Hospitality  
Used the software for: 1-2 years

### "MYT - move to the 21st century!"

March 27, 2023

5.0

First, the system works and is stable.Secondly, the MYT team is AMAZING! We talk with them every week, and always get prompt solutions for our needs. On many times - they call us! If I had known this earlier, I wouldn't even check most of the features.. that's the most important in a software vendor that delivers the core system of a commercial company.

Pros

Easy to use;Allow use of templates for days and for trips;Beautiful PDF itineraries;Oriented for the FIT tourism market;

Cons

The absence of cross-system (cross-supplier) product management (I know they are working on it).The use of general suppliers is somewhat 'unnatural'.

Reason for choosing MYT SaaS

MYT fits:\* FIT (rather than group-tours oriented systems)\* The system allows to use templates on the day level and on the trip level, easily.\* The GUI of the system is by far the easier and most friendly.\* MYT can produce beautiful itinerary PDF documents - instantly. They look like brochures that hours were spent on!\* MYT can allow the clients to type in themselves details and upload passport pictures.

Review Source

AT

Avihai T.  
CEO  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Using for 6 years now"

March 6, 2024

3.0

It's ok. But we use it because we don't have another choice in our market.

Pros

One central place for all your tour operation needs

Cons

The UI is bad. The system is overloaded with unnecessary features and not easy to use. Many features are dated and designwise, it's not ideal. API is partial.

Review Source

EG

Elad G.  
Logistics Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "Feedback"

March 28, 2023

4.0

As someone who uses MYT every day and during most of the day, I can say that I really connect with the software and work with it very efficiently.During my time in the company, I helped to change processes to those that would be suitable for working correctly with the software.With time and experience, I understood the logic behind the system and today I feel very comfortable helping in all the areas of the company.

Pros

The customer account management part is fast and efficient.Once you understand the logic behind the software, you can proceed easily without asking too many questions.

Cons

The part of the quote is not friendly and makes it difficult for the agents in the company.In addition to this, in my opinion it is useful to improve the visibility of the outputs for customers: programs and links for payment mainly (looks like spam).Regarding order management (vouchers): At the moment there are very few suppliers who are willing to deal with us through the system in matters of voucher availability and approval.It will take time for it to help us and save time.

Review Source

SF

Sheri F.  
President  
Hospitality  
Used the software for: 1-2 years

### "Ease of using Manage Your Trip"

May 26, 2022

5.0

It has been excellent because they work with you in every way.

Pros

It is easy to use and the customer service is very personal. To me this is very important. The program had many features to customize it for our use.

Cons

The booking forms which is an important legal document for us.

Review Source

Response from Manage Your Trip

August 4, 2022

Thank you Sheri for the review and comments!! Noted for the booking form!

RS

Rannveig S.  
Managing Director  
Hospitality  
Used the software for: 6-12 months

### "MYT for Obeo"

May 27, 2022

4.0

Couldn't be happier that we chose MYT as our system, overall we are incredibly happy with the service and product.

Pros

The itinerary & voucher creation in the system is perfect, saves us a lot of time and looks very professional and sleak. What we also like about using MYT is the endless support from \[SENSITIVE CONTENT\].

Cons

The proforma/invoice creating is too slow / it wastes a lot of our time.

Reason for choosing MYT SaaS

Can't remember the name of the other supplier we checked - but they were VERY expensive, and felt their system wasn't as user friendly as MYT. Very happy with our choice :)

Review Source

Response from Manage Your Trip

August 4, 2022

Rannveig, Thank you so much for the review! We hope to improve the pro forma / invoice generation by the end of this year! Thanks a lot!

DG

Doron G.  
Operation Manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Good Research questionnaire for learning "

March 27, 2023

3.0

it puts organize in the company but its nut brining us to A force multiplier costumer booking.Things that need to be fixed are waiting to long :( solving communication problems ....

Pros

Booking processorganization company products

Cons

fixing generic problems in the MYT Un clear developing schedule time for solving problems Costumer service availability

Reason for choosing MYT SaaS

price + productivity

Review Source

ND

Nicolas D.  
Resp. Transfo. Digitale  
Civic & Social Organization  
Used the software for: 2+ years

### "MYT : the game changer ! "

May 30, 2022

5.0

Pros

Designed with a hight level of knoledge about the tourrism specificities. Userfriendly interfaces, Many features, hight flexibility, easy repoting with a connection with Power BI. Always improving !

Cons

Issue we had to comply with French accounting, and time we had sometime to wait for improvements, but mainly due to a COVID pandemic situation.

Reason for choosing MYT SaaS

The MYT solution was above everything else we've seen at the time, and was built to adapt to the complexity of our different business. We were among the first in France, and we have now a software that help us to improve our ways.

Review Source

Response from Manage Your Trip

August 4, 2022

Merci Beaucoup Nicolas. As always Thank you so much!

LR

Liran R.  
CEO  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Review"

March 28, 2023

4.0

Pros

The fact that we can generate any itinerary we want, with maximum flexibility

Cons

The registration forms and its module isn't good enough: complicated, not easy to use and has a lack of flexibility

Review Source

JT

Jodi T.  
Groups  
Hospitality  
Used the software for: 1-2 years

### "Easy to use"

May 31, 2022

5.0

Pros

I love that is it easy to use. Easy to amend prices etc

Cons

I don't like that it isn't easy to reduce a proforma to a lower amount than an amount reciepted. It can't be done in one step it takes 3

Review Source

Response from Manage Your Trip

August 4, 2022

Thanks for the review Jodi, Your comment is noted as always and the team will get to that to improve that part!

jO

johanna O.  
Manager - israel division  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "overall good product - in some part there is too much steps to get what we want - but beside that ie"

August 28, 2017

4.0

the biggest + on this software is that everything i need for group trip is in one place - something that i didnt have before

Pros

the easiest and friendly features - the customer support is really good and available for you - the accounting part is actually easy

Cons

The schedule building - and the additional of the supplier - yes each part is easy but is has a lot of steps and click to actually doing every task

Review Source

JS

Judith S.  
Sale & Marketing  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### ".."

May 26, 2022

4.0

Pros

The control of the work, help the team to work in distance

Cons

Too long to make offer need to improve in the accounting part

Review Source

Response from Manage Your Trip

August 4, 2022

Thank you for your answers, Judith! Let's set up a session for the Offer part when you can ?

RL

Ronnie L.  
Deputy Genral Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Satisfactory, but there is a room for improvement in software flexibility"

April 9, 2017

4.0

Version changes are often made and this makes it difficult for daily work. The support services are good, there are basic things missing such as the link between invoice and receipt.

Pros

the option of remot working

Cons

There are changes while the trip is going on, the software can not adjust itself once the vouchers are issued

Review Source

LS

Lior S.  
oprator  
  
Used the software for: 6-12 months

### "Friendly to use after you know all the features."

September 12, 2017

4.0

Pros

Once you learn how to use the different features, work becomes easier and faster. Processing new customers and trips, is much better. In the accounting we have a better image of our payments and balance.

Cons

Some features are not relevant for our office and causes time. Some issues are not solved yet (i.e. flights..)

Review Source

LN

LAUREN N.  
product manager  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "good the proper monitoring and rapidity"

August 30, 2017

4.0

rapidity less error

Pros

I think that the software is very simple and intuitive. My life changes thanks this software :) Research very fast.

Cons

We can see all the products of the competitors... and we can't extract our quote There are tabs what we don't use

Review Source

JA

Jose A.  
  
  
Used the software for: Less than 6 months

### "Good solution for what i was needing"

April 6, 2017

5.0

Now it is easier to build my itineraries, make a quotations and our reservations. Also i can manage all my accounting.

Pros

faster and easier than another software

Review Source

SP

Shay P.  
Group Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Shorashim Experience"

August 31, 2018

4.0

The main aspect that the system helps with is the contact with the supplier that isnt through different tons of mails. Also the ability for everybody to be up to date with the current status with the tags and the different statuses bars

Pros

The framework was very conveniant, I could easily navigate through different windows and get things done.

Cons

There wasn't any coherence between the itinerary changes to the Reservations page

Review Source

BR

Benjamin R.  
student  
  
Used the software for:

### "Tour guide"

May 31, 2015

5.0

Really easy to use. Powerfull tool

Review Source