# HSI Donesafe Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HSI Donesafe the right EHS Management solution for you? Explore 90 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141558/DoneSafe/reviews --- HSI Donesafe 4.7 (90) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HSI Donesafe Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews NB Nathan B HSEQ CoordinatorUtilities, 201 - 500 employeesUsed the software for: Less than 6 months. “The modular design of the product allows us to design a product suite that suits our business requirements as we are in a unique market with challenges only seen in our space. As the system is modular this will allow us to make specific changes to the workflows and forms as required without needing to completely change the design of the process.“ April 16, 2026 NG Nick G Injury Management AdvisorGovernment Administration, 501 - 1,000 employeesUsed the software for: 6-12 months. “Occasionally I forget to attach a medical certificate or return to work program when saving data - I wish it would prompt me with something like "did you want to attach a medical certificate" - especially if i click on add medical certificate.“ September 20, 2024 Brendan L Sales EngineerTelecommunications, 10,001+ employeesUsed the software for: 1-2 years. “The centralised nature of the platform makes it easier to track compliance, maintain audit readiness and promote a stronger safety culture across the organisation.“ April 10, 2026 Brendan L Sales EngineerTelecommunications, 10,001+ employeesUsed the software for: 1-2 years. “Certain tasks require more clicks than expected, which can slow down frequent users.“ April 10, 2026 Brendan L Sales EngineerTelecommunications, 10,001+ employeesUsed the software for: 1-2 years. “The platform is intuitive for day‑to‑day users, particularly for incident reporting, hazard management and corrective actions.“ April 10, 2026 SU Shane U QHSE ManagerMaritime, 51 - 200 employeesUsed the software for: 6-12 months. “Support and requested development can be very slow“ May 5, 2021 AW Andre W Health and Safety ManagerRetail, 501 - 1,000 employeesUsed the software for: More than 2 years. “The features themselves are strong, well thought out, and practical for real‑world use, especially around incident reporting, actions, and visibility of data.“ April 10, 2026 af alexandra f Appliance supervisorRetail, 51 - 200 employeesUsed the software for: 6-12 months. “the least thing that i like about this software is the periodic updates and the slowing of the software at times throughout the day.“ March 21, 2021 ## Showing most helpful reviews Showing 1-25 of 90 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle P. Virtual Safety Manager Management Consulting Used the software for: 6-12 months ### "Highly recommend Donesafe!" August 8, 2018 5.0 A team of innovators that listen and spend the time to understand needs, a great and ever evolving product, the ability to customise the platform to make implementation seamless and incredibly intuitive. Pros What a great product! Donesafe is incredibly impressive with its workflow capability and automation. Knowing that you can capture any form of media (CCTV, audio, photos etc) is so powerful for meaningful incident investigations. Excellent team who take the time to listen to what their client wants and needs in a cloud based safety solution. Cons Nothing - it is the best software that I have come across on the market Review Source Response from HSI November 17, 2020 Thanks for the review, Michelle. Great to hear your experience with the Donesafe platform. Thanks again and as always, stay safe out there. Team Donesafe. AA Amanda A. National Employee Personal Health and Injury Manager Wine and Spirits Used the software for: 2+ years ### "Very happy customer" September 20, 2024 5.0 Always a positive and quick response to any support needs or questions. Where legislation changes, the system is updated in line with those changes to again help the user. It is more than a system - it is a management tool. Pros It is a management tool designed to assist manage claims in accordance with legal requirements. For insured states, the insurers know about the system and are asking us for the reference number! Cons There is nothing I do not like about the system! Alternatives considered [QHSE Management](https://www.capterra.com/p/148856/QHSE-Management/) Reason for choosing HSI Donesafe Cost and reputation - easier sytem to use Switched from [@RISK](https://www.capterra.com/p/59453/RISK/) Couldn't find this company but was RMSS which needed a lot of back end work before compliance was achieved. Review Source AP Abraham P. Lab Manager Research Used the software for: Less than 6 months ### "Looks like it is still in beta testing" September 6, 2022 1.0 Pros Cannot think of anything positive to say. Cons Poor user interface-not intuitive at all. Our staff had to write large user manuals to explain the arcane steps required for simple operations. Many irritating minor bugs like: long drop down menus not sorted alphabetically, inserting an image in a text box realigns all images etc Review Source NB Nicolas B. Managing Director Investment Banking Used the software for: 6-12 months ### "Perfect for our compliance management" November 30, 2020 5.0 Donesafe helps us to centralize the management of our in company compliance softwares in one place and avoid the repetition of the previous compliance issues we have experienced before. Pros Best contribution of Donesafe is to enable consolidation of our entire compliance infrastructure in one single platform by creating our organization specific apps. Additionally provides us opportunity to be pro-active about not repeating the compliance issues thanks to Donesafe's strong analyzing tools. Cons There should be more advance reports in management panel and although Donesafe's support team's response time to tickets is very fast I can not say that they have a great expertise on the features, functions and especially on the custom implementations of the platform. Alternatives considered [Safesite](https://www.capterra.com/p/165101/Safesite/) Reason for choosing HSI Donesafe Donesafe was better to collect the compliance apps in one place. Switched from [Safesite](https://www.capterra.com/p/165101/Safesite/) For our case Donesafe was a better platform to unify our compliance infrastructure at one platform. Review Source Response from HSI December 1, 2020 Nicolas, thanks for leaving us a great review. We are happy to hear that you love the product and find it perfect for your business requirements. Regards, The Donesafe Team TS Tracey S. Injury Management Advisor Education Management Used the software for: 2+ years ### "Outstanding Platform " October 31, 2024 5.0 From start to finish the process was seamless Pros I love this platform and the simplicity it brings to my role. I a also grateful that this platform continues to evolve. have an outstanding team who are alway available. I appreciate that training is alays available for new staff. Cons Sometimes more availability for training dates would be good. Review Source NG Nick G. Injury Management Advisor Government Administration Used the software for: 6-12 months ### "Never going back" September 20, 2024 5.0 I previously worked using spread sheets and saving documents on a secure drive. Moving to Solv has made it a lot easier to keep track of everything I need to in one place. A lot of the work is done for you automatically (such as counting lost days or restricted days for an injury). It is also great that it logs everything, such as when you sent a return to work program to an injured employee when they claim you didnt. Pros It has made my work day more efficient. I get notified of tasks i need to complete ensuring I dont miss something important. I can do it all from the easy to use interface Cons Occasionally I forget to attach a medical certificate or return to work program when saving data - I wish it would prompt me with something like "did you want to attach a medical certificate" - especially if i click on add medical certificate. Alternatives considered [myosh Safety Management Software](https://www.capterra.com/p/138049/myosh-Safety-Management-Software/) Reason for choosing HSI Donesafe Recommendation from others, Price was fair Review Source SW Sarah W. Senior Injury Management Consultant Hospital & Health Care Used the software for: 2+ years ### "User-friendly system" September 23, 2024 5.0 The system is ideal for our business, it is easy to access being web-based. The customer service is excellent, very quick to respond. Pros Very user friendly; it takes minimal time to train new staff to use the program. Cons It isn't as easy to access on a phone. An app would be amazing. Review Source SW Sue W. Claims Manager Plastics Used the software for: 1-2 years ### "Happy and satisfied " October 24, 2024 4.0 Overall Im very happy with service and customer help Pros I only deal with Solv no other programs - my exchanges with HSI on this system have been great and very helpful Cons No comments around any dislikes at this stage Review Source VR Verified Reviewer Group Executive Eastern Region Hospitality Used the software for: 2+ years ### "Donesafe what a winner! makes our business look so professional " August 29, 2018 5.0 We engaged Donesafe to provide a safety/audit/HR incident platform in the cloud for our many remote sites. it worked so well we then added on detailed workflows for contractor management. Many of our clients are international firms with their own stringent audit requirements. Our custom dashboards and reporting tools make our local teams look extremely professional. Our monthly/quarterly client audit meetings are a breeze and has helped us grow heaps of new business. Pros In the cloud, configurability, easily adapted to our needs, ease of use, user-friendly for our team of all ages and IT skills. The onsite dashboards suitable to own internal and also our clients business reporting requirements. Flexibility to handle complex workflows and of course customisable. Cons Custom work can get pricey, but well worth it in the end. My tip would be, have your workflows finalised initially to save you time and money in having to rework changes later. Review Source Response from HSI November 17, 2020 Thanks for the review. Great to hear your experience with the Donesafe platform. Good tip on the implementation notes, customer project teams need to know and understand how they want the system and we can build that for them. We have dedicated business analysts per project to ensure this runs as smooth as possible. Thanks again and as always, stay safe out there. Team Donesafe. James P. Branch Manager Government Relations Used the software for: Less than 6 months ### "Great product " May 8, 2020 5.0 Pros Ease of use and easy product for my staff to pick up and start using. Staff like it compared to what we had in the past. I like the V&V review notifications. Cons Had a few quirks at first when we would try and do an observation it would take us to a Branch Inspection. But they have seemed to work that out Review Source Response from HSI May 13, 2020 James, thanks for the review. We are thrilled that you gave us a perfect 5-star review and find Donesafe easy to use; the team will be happy to read your comments and feedback. Customer experience and satisfaction is our priority and your review reaffirms the hard work we put in every day. Thank you, Team Donesafe SC Shayne C. Managing Director Management Consulting Used the software for: 2+ years ### "Easy to Use and intuitive Safety Software" June 5, 2017 5.0 We manage more than 50 businesses Safety needs using this system and it certainly makes it easy for us to keep an eye on our customers and react to their needs. Pros Fully adaptive so it works great on any device. Easy to use, the interface is very intuitive in design. The system is also very easy to customise so you can make it fit the business instead of changing the business to suit the system. Cons Currently only works live and online but they are releasing an app that will allow it to be used when no internet is available. Review Source Response from HSI November 17, 2020 Thanks for the review, Shayne. Great to hear your experience with the Donesafe platform at KISS. We continue to improve our product every month, our app and offline functionality has had a number of updates since leaving this review. Reach out to the team to check its progress. Thanks again and as always, stay safe out there. Team Donesafe. RC Rachel C. Area Leader/Chairperson Retail Used the software for: 1-2 years ### "LOVING Donesafe!" December 22, 2019 5.0 100% enjoyable and full of ease. Never had a trouble, easy to learn and to teach other employees how to use. Pros Easy to navigate, find it easy to identify hazards and incidents as well as complete checklists for safety purposes within our store. Multiple employees in my store can use Donesafe and it’s an easy way to communicate safety issues within the store. Checklists are done on time and once completed, they are unable to be tampered with giving an authentic date to when it was completed. Cons The website isn’t always every browser friendly and mostly suits on a computer screen. Not every company can access the app on their phones. That’s the only thing I find to be a con. Review Source Response from HSI January 7, 2020 Rachel, thanks for leaving us such a wonderful review. We are thrilled that you love your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day. Thank you for your kind words. NK Nathan K. Crew Coach Food Production Used the software for: 2+ years ### "Great Software" February 28, 2021 5.0 10/10 Pros The ease of using the software is what I like most about it, easy to find your way through the program Cons I don't dis like anything as it is great. Review Source Response from HSI March 2, 2021 Nathan, thanks for leaving us a great review. We are happy to hear that you love the product and find it perfect for your business requirements. Regards, The Donesafe Team SG Stuart G. Operations Director Entertainment Used the software for: 1-2 years ### "Flexible WHSE management software" July 23, 2019 4.0 Pros Its ease and breadth of configuration, its ability to make it user-friendly​, Cons A few functions required workarounds in the early implementation​, most of which are now fixed. Screen layout in some areas is mobile device bias and misses the ​opportunity to be more elegant on a full screen. Reason for choosing HSI Donesafe Flexibility, sales support, price Review Source Response from HSI November 17, 2020 Thanks for review Stuart. Great to hear your experience with Donesafe over the last 1-2 years. We continue to improve our product every month and your feedback has been added to our product management board. Thanks again and as always, stay safe out there. Team Donesafe. CA Carlos A. Resident Manager Real Estate Used the software for: Less than 6 months ### "Great app for Boiler " April 26, 2021 5.0 I recommend Donesafe to any building that would need readings and data right away for everyone to view. Pros App is great and replaces the use of filling out paperwork and scanning and sending. App is easy to use and once the task is completed. Instantly others can view the data. Cons Had an issue prior with syncing with the desktop software but was repaired right away. No issues on the app. Review Source Response from HSI May 3, 2021 Carlos, thanks for leaving us a great review. We are happy to hear that you love the product and find it perfect for your business requirements. Regards, The Donesafe Team AB Abdo B. Hse manager Logistics and Supply Chain Used the software for: 2+ years ### "Practical tool for Hse professionals " May 18, 2020 4.0 The principal is very practical but need to simplify it, i use it for all incidents, hazards, observation recording Pros I like the fact that donesafe is a web bases software Cons Little bit Complicated Review Source Response from HSI May 20, 2020 Abdo, thanks for the review. We are thrilled that you gave us a 4-star review and find Donesafe useful for Incidents, Hazards and Observation recording. The team will be happy to read your comments and feedback. Customer experience and satisfaction is our priority, for any additional assistance with the platform regarding its simplicity, reach out to support@donesafe.com to work through your account. As a team, we can look to make changes to assist with the functionality and ease of use. Thank you, Team Donesafe AK Alex K. HR Generalist Paper & Forest Products Used the software for: 1-2 years ### "Safety" February 16, 2021 4.0 Having a global safety portal to help track and prevent future accidents has been great for our company. Also gives a chance to get more employees involved in reporting and safety training Pros The product is very easy to use and the customer service has been outstanding! Has taken our safety tracking to another level. Cons Is almost too big for our company and what we are using it for currently but excited about how we can grow it in the future Review Source Response from HSI February 17, 2021 Alex, thanks for leaving us a great review. We are happy to hear that you find the product easy to use and our customer service has been "outstanding." Regards, The Donesafe Team AP Anastasia P. Shift Manager Food & Beverages Used the software for: 2+ years ### "Great product" February 25, 2021 5.0 Pros Easy to use, and very comprehensive !!!! Cons Can’t think of any cons, would definitely recommend this software. Review Source Response from HSI March 1, 2021 Anastasia, thanks for leaving us a great review. We are happy to hear that you love the product and find it perfect for your business requirements. Regards, The Donesafe Team dH dakota H. asm Retail Used the software for: Less than 6 months ### "Moving in the right direction " March 10, 2021 5.0 Pros How user frigidly it is. It didn't take the team long to get the hang Cons its slow at times, sometimes i have to wait two hours then log in again Review Source Response from HSI March 16, 2021 Dakota, thanks for leaving us a great review. We are happy that our product has assisted your organization in the right direction towards workplace safety. In regards to slow load times, can you please outline what device and browser you are using and we can look into this. Contact us here - support@donesafe.com Also, please flags all issues and/or concerns to your health and safety team to address in a timely manner. Regards, The Donesafe Team RW Rochele W. Supervisor Food & Beverages Used the software for: 1-2 years ### "Donesafe" January 16, 2019 5.0 It makes it easy to assist and access the report you need and to ensure all compliance’s are met Pros Easy and effective Accessible and able to follow directions thoroughly Cons No comment, have found the software easy and user friendly Review Source Response from HSI November 17, 2020 Thanks for the review, Rochele. Great to hear your experience with the Donesafe platform at McDonald's. Thanks again and as always, stay safe out there. Team Donesafe. RZ Rob Z. Director Information Technology and Services Used the software for: 6-12 months ### "Really Easy WHS System for our Fast Growing Business" August 30, 2018 5.0 Solid overall. A comprehensive tool that enables our safety leader to be more informed, more productive, and make better decisions. Great work from an Aussie team!! Pros Comprehensive and very intuitive software that has delivered on all the promises made during the sale process. Donesafe's platform is incredible in its flexibility - many different apps available make it likely there is something that will fit your needs - even those needs you come across once it is implemented. Cons Constantly looking for one, but surprised to say I haven't come across one yet... Review Source Response from HSI November 17, 2020 Thanks for the review, Rob. Great to hear your experience with the Donesafe platform. Thanks again and as always, stay safe out there. Team Donesafe. SG Simon G. Senior Specialist Onsite Service Mining & Metals Used the software for: 1-2 years ### "Donesafe review" June 8, 2020 5.0 Pros Ease of use for the end user across all platforms and the ability for customisation by internal admin users. Cons An improvement would be to enable drilling down on dashboard charts/visulisations. Review Source Response from HSI June 9, 2020 Simon, thanks for leaving us a great review. Thank you, The Donesafe Team KN Kevin N. Business Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Brilliant software!" August 19, 2019 5.0 Pros The software is very simple to use and acceptable price compares to other organisation. Cons The system is very wise used and sometimes we have to contact Donesafe for the instruction. Review Source Response from HSI June 1, 2020 Kevin, thanks for leaving us such a wonderful review. We are thrilled that you enjoy our platform for all health and safety business requirements. From the Donesafe team. MG Margie G. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "software review" August 24, 2019 5.0 as above - stream lined application, easy to use and fantastic mentoring of the product Pros Ease of set up. Brilliant customer support Australian multitude of applications for business use Cons not sure yet...Only reasonably new to the product Review Source Response from HSI November 25, 2019 Margie, thanks for taking the time to leave us a review. We are thrilled that you love the ease of set up and customer support; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and I hope our partnership continues to blossom. CD Cameron D. Claims advisor. Financial Services Used the software for: 6-12 months ### "Concise, Simple, Efficient, Perfect. " May 28, 2018 5.0 Pros What impresses me most about this software is the simplicity and accessibility of all aspects associated with this software. Anything that I need to access on this software is always easy to find, on the rare occasion, this software makes it easy to search and locate whatever is needed. Thank you. Cons There is nothing that I really dislike about this software. This is a rarity for me not to find a negative, but on this occasion, I cannot say anything bad about this software. Review Source Response from HSI November 17, 2020 Thanks for the review, Cameron. Great to hear your experience with the Donesafe platform at Suncorp. Thanks again and as always, stay safe out there. Team Donesafe. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.