# HSI Donesafe Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HSI Donesafe the right Environmental solution for you? Explore 90 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141558/DoneSafe/reviews --- HSI Donesafe 4.7 (90) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HSI Donesafe Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews NB Nathan B HSEQ CoordinatorUtilities, 201 - 500 employeesUsed the software for: Less than 6 months. “The modular design of the product allows us to design a product suite that suits our business requirements as we are in a unique market with challenges only seen in our space. As the system is modular this will allow us to make specific changes to the workflows and forms as required without needing to completely change the design of the process.“ April 16, 2026 NG Nick G Injury Management AdvisorGovernment Administration, 501 - 1,000 employeesUsed the software for: 6-12 months. “Occasionally I forget to attach a medical certificate or return to work program when saving data - I wish it would prompt me with something like "did you want to attach a medical certificate" - especially if i click on add medical certificate.“ September 20, 2024 Brendan L Sales EngineerTelecommunications, 10,001+ employeesUsed the software for: 1-2 years. “The centralised nature of the platform makes it easier to track compliance, maintain audit readiness and promote a stronger safety culture across the organisation.“ April 10, 2026 Brendan L Sales EngineerTelecommunications, 10,001+ employeesUsed the software for: 1-2 years. “Certain tasks require more clicks than expected, which can slow down frequent users.“ April 10, 2026 Brendan L Sales EngineerTelecommunications, 10,001+ employeesUsed the software for: 1-2 years. “The platform is intuitive for day‑to‑day users, particularly for incident reporting, hazard management and corrective actions.“ April 10, 2026 af alexandra f Appliance supervisorRetail, 51 - 200 employeesUsed the software for: 6-12 months. “the least thing that i like about this software is the periodic updates and the slowing of the software at times throughout the day.“ March 21, 2021 AW Andre W Health and Safety ManagerRetail, 501 - 1,000 employeesUsed the software for: More than 2 years. “The features themselves are strong, well thought out, and practical for real‑world use, especially around incident reporting, actions, and visibility of data.“ April 10, 2026 SM Scott M HSE ManagerEnvironmental Services, 201 - 500 employeesUsed the software for: 6-12 months. “There was a lack of service to support the development 1hour per month and we still had to pay for a produce that we could not use“ March 31, 2021 ## Showing most helpful reviews Showing 1-25 of 90 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle P. Virtual Safety Manager Management Consulting Used the software for: 6-12 months ### "Highly recommend Donesafe!" August 8, 2018 5.0 A team of innovators that listen and spend the time to understand needs, a great and ever evolving product, the ability to customise the platform to make implementation seamless and incredibly intuitive. Pros What a great product! Donesafe is incredibly impressive with its workflow capability and automation. Knowing that you can capture any form of media (CCTV, audio, photos etc) is so powerful for meaningful incident investigations. Excellent team who take the time to listen to what their client wants and needs in a cloud based safety solution. Cons Nothing - it is the best software that I have come across on the market Review Source Response from HSI November 17, 2020 Thanks for the review, Michelle. Great to hear your experience with the Donesafe platform. Thanks again and as always, stay safe out there. Team Donesafe. AA Amanda A. National Employee Personal Health and Injury Manager Wine and Spirits Used the software for: 2+ years ### "Very happy customer" September 20, 2024 5.0 Always a positive and quick response to any support needs or questions. Where legislation changes, the system is updated in line with those changes to again help the user. It is more than a system - it is a management tool. Pros It is a management tool designed to assist manage claims in accordance with legal requirements. For insured states, the insurers know about the system and are asking us for the reference number! Cons There is nothing I do not like about the system! Alternatives considered [QHSE Management](https://www.capterra.com/p/148856/QHSE-Management/) Reason for choosing HSI Donesafe Cost and reputation - easier sytem to use Switched from [@RISK](https://www.capterra.com/p/59453/RISK/) Couldn't find this company but was RMSS which needed a lot of back end work before compliance was achieved. Review Source MC Manjula C. National Safety Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Overall analysis of experience" April 15, 2026 5.0 Very good. I am pleased to have been able to influence 2 of my previous employers to move to this product. I am sincerely hoping I can influence my current employer to migrate to this product soon. Pros Easy on the eye - design of the modules. Easy to navigate - transitioning from module to module has been seamless. Easy to understand - language used is aligned with industry standards and jargon used. Cons Consider simplifying further where possible. Declutter the navigation where possible. Simplify the questions where possible. Ensure the font size, colour is improved for visual comfort. Review Source AP Abraham P. Lab Manager Research Used the software for: Less than 6 months ### "Looks like it is still in beta testing" September 6, 2022 1.0 Pros Cannot think of anything positive to say. Cons Poor user interface-not intuitive at all. Our staff had to write large user manuals to explain the arcane steps required for simple operations. Many irritating minor bugs like: long drop down menus not sorted alphabetically, inserting an image in a text box realigns all images etc Review Source EL Eddy L. Claims and Systems Administrator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great system and customer support" April 28, 2026 5.0 We have been using Solv for more than 10 years, and the customer support has always been outstanding. The new platform is a significant improvement, with better features and functionality. While it’s not perfect, the most important thing is the Solv team’s willingness to listen to feedback and continuously improve the system. Highly recommended. Pros Solv has great features and functionality, and the level of customer service and support has been exceptional. Cons The system loading time can be improved, especially when navigating to financial pages. The Policies and Workplaces page could also be improved, such as allowing a closed claim to be reassigned to another workplace. Review Source NB Nicolas B. Managing Director Investment Banking Used the software for: 6-12 months ### "Perfect for our compliance management" November 30, 2020 5.0 Donesafe helps us to centralize the management of our in company compliance softwares in one place and avoid the repetition of the previous compliance issues we have experienced before. Pros Best contribution of Donesafe is to enable consolidation of our entire compliance infrastructure in one single platform by creating our organization specific apps. Additionally provides us opportunity to be pro-active about not repeating the compliance issues thanks to Donesafe's strong analyzing tools. Cons There should be more advance reports in management panel and although Donesafe's support team's response time to tickets is very fast I can not say that they have a great expertise on the features, functions and especially on the custom implementations of the platform. Alternatives considered [Safesite](https://www.capterra.com/p/165101/Safesite/) Reason for choosing HSI Donesafe Donesafe was better to collect the compliance apps in one place. Switched from [Safesite](https://www.capterra.com/p/165101/Safesite/) For our case Donesafe was a better platform to unify our compliance infrastructure at one platform. Review Source Response from HSI December 1, 2020 Nicolas, thanks for leaving us a great review. We are happy to hear that you love the product and find it perfect for your business requirements. Regards, The Donesafe Team KH Kylie H. National Injury management Advisor Logistics and Supply Chain Used the software for: 2+ years ### "Solv Injury Management is an outstanding IT Platform" October 3, 2024 5.0 Solv Injury Management is an outstanding IT Platform with Comprehensive Features and Unparalleled Support Our experience with Solv Injury Management over the past 7 years has been nothing short of exceptional. From the moment we implemented it, the platform proved to be a game-changer for our organization. The user interface is clean and intuitive, allowing our team members to familiarize themselves with it quickly, regardless of their technical background. In terms of performance, Solv Injury Management is highly reliable, with minimal downtime and fast response times. What truly sets Solv Injury Management apart is their outstanding customer support. The team is extremally responsive , highly knowledgeable, and genuinely invested in helping us make the most of the platform. Whenever we've encountered an issue or had a question, the support team has provided clear, timely, and effective solutions. They’ve even gone above and beyond in offering advice on how to optimize our use of certain features. In addition, Solv Injury Management is continually evolving. Regular updates introduce useful new features and enhancements, demonstrating their commitment to innovation and staying ahead of industry trends. Overall, Solv Injury Management is an indispensable tool for any business looking to streamline their processes, enhance record keeping, and improve collaboration through its powerful reporting features. We highly recommend it! Pros The ease of use and support offered by Solv Injury Management has been instrumental in helping me streamline my operations. Cons Customizing reports to meet our specific requirements can be a complex task. Review Source MM Marco M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "Genuine risk management solutions." December 21, 2024 4.0 The software has provided us with innovative solutions to enhance risk management at an affordable price. Pros The software ensures comprehensive financial policy management and real-time transactions monitoring. Cons We have not experienced notable challenges during implementation of the software. Review Source VR Verified Reviewer Group Executive Eastern Region Hospitality Used the software for: 2+ years ### "Donesafe what a winner! makes our business look so professional " August 29, 2018 5.0 We engaged Donesafe to provide a safety/audit/HR incident platform in the cloud for our many remote sites. it worked so well we then added on detailed workflows for contractor management. Many of our clients are international firms with their own stringent audit requirements. Our custom dashboards and reporting tools make our local teams look extremely professional. Our monthly/quarterly client audit meetings are a breeze and has helped us grow heaps of new business. Pros In the cloud, configurability, easily adapted to our needs, ease of use, user-friendly for our team of all ages and IT skills. The onsite dashboards suitable to own internal and also our clients business reporting requirements. Flexibility to handle complex workflows and of course customisable. Cons Custom work can get pricey, but well worth it in the end. My tip would be, have your workflows finalised initially to save you time and money in having to rework changes later. Review Source Response from HSI November 17, 2020 Thanks for the review. Great to hear your experience with the Donesafe platform. Good tip on the implementation notes, customer project teams need to know and understand how they want the system and we can build that for them. We have dedicated business analysts per project to ensure this runs as smooth as possible. Thanks again and as always, stay safe out there. Team Donesafe. James P. Branch Manager Government Relations Used the software for: Less than 6 months ### "Great product " May 8, 2020 5.0 Pros Ease of use and easy product for my staff to pick up and start using. Staff like it compared to what we had in the past. I like the V&V review notifications. Cons Had a few quirks at first when we would try and do an observation it would take us to a Branch Inspection. But they have seemed to work that out Review Source Response from HSI May 13, 2020 James, thanks for the review. We are thrilled that you gave us a perfect 5-star review and find Donesafe easy to use; the team will be happy to read your comments and feedback. Customer experience and satisfaction is our priority and your review reaffirms the hard work we put in every day. Thank you, Team Donesafe GC Gabriel C. Business Systems manager Consumer Goods Used the software for: 6-12 months ### "Good system compared to what is available but room for improvement" March 13, 2019 4.0 Donesafe is used for Incident reporting and management across Health, Safety, Environment, Quality; Assessments & Audits, Management of Risks and Workers Comp management Pros Ease of setup and use Minimal training required for our users Good for basic incident reporting and assessments/audits Easily configurable to capture Cons Reporting - - The standard reporting and dashboards are very basic. This cannot support Incident reporting requirements for a business - Dashboards for managers and key people across multiple areas (like HSE, Quality, Risk) is difficult or cannot be easily done. - Cannot join data between actions and Incidents/Assessments/Risk modules within the standard reporting module Integration - apart from manual csv downloads across individual modules, no other form of integration available - Integration that was promised to be delivered as part of the implementation is still not delivered 8 months after go-live, we are still uploading users and other key masterdata manually User Support - Response is fast, but their first level support don't know much about the product - Getting resolution can take time; I have had to follow-up constantly Mobile App - Certain types of questions do not work on the mobile app; we were told of this upfront Risk module - Very basic, good to capture the business risks, but ongoing review and management of Risks is cumbersome (especially for Exec's and senior managers) System updates - there is no communication on standard system updates/release notes, and at times we have seen things that were working have stopped working (users complained) Printing cannot be formatted, must use the standard formats Review Source TS Toni S. Restaurant Manager Food & Beverages Used the software for: 1-2 years ### "McDonalds Health and Safety" May 22, 2020 5.0 I think that it has made completing safety logs much easier rather than the old paper versions we used to use. Pros I do like that it keeps track of all the safety meeting minutes and all comments conversations, Also that you can add additional information at any time even after and incident is closed. Cons When it says hazards incidents open on the home dashboard I wish you could click that and it takes you straight to your open ones. Review Source Response from HSI May 28, 2020 Toni, thanks for leaving us such a wonderful review. We are thrilled that you would recommend Donesafe to others. Customer experience and satisfaction is our priority and your review reaffirms the hard work we put in every day. Donesafe has the ability to click straight through from your dashboards to access open records, this is a minor change that can be actioned from your account. If you need assistance please reach out to your safety team, Natalie and Yvonne. Thank you, The Donesafe Team AT An T. HSE Manager Renewables & Environment Used the software for: 6-12 months ### "DoneSafe outlook" October 4, 2022 4.0 Pros Comprehensive forms design and customizable dashboard Cons No real mobile app and off-line capability Review Source JL Jordan L. Showroom Consultant Retail Used the software for: 2+ years ### "Done Safe Review" March 3, 2021 5.0 done safe helps you remember things you may have forgotten and stays thorough Pros easy to use and the explanations that come with Cons nothing I like all of it, no complaints :) Review Source Response from HSI March 5, 2021 Jordan, thanks for leaving us a great review. We are happy to hear that you love the product and find it perfect for your business requirements. Regards, The Donesafe Team CA Chris A. Receiving Manager Consumer Goods Used the software for: 2+ years ### "donesafe review" April 5, 2021 5.0 it is great and has been a real help to our work here Pros it is easy to use and to have others use it as well, our old system was clunky and not efficent like this Cons sometimes it can be hard to find what you need but a quick look and its usually there Review Source Response from HSI April 12, 2021 Chris, thanks for leaving us a great review. We are happy to hear that you love the product and find it perfect for your business requirements. Regards, The Donesafe Team AH Andrew H. Regional Manager Facilities Services Used the software for: 1-2 years ### "Sky5 Queensland review" February 25, 2020 4.0 Pros OH and Safety application is great. Safety performance is great to monitor Cons Team equipment register is clumsy to use. Need to be able to search items via Serial numbers. Review Source Response from HSI March 2, 2020 Thanks for review Andrew. Great to hear your experience with Donesafe over the last 1-2 years. We have an update to share with you and the Sky5 team. A serial number search will be available soon based on our current development roadmap, this is linked to your subforms rather than the current main form search. We will share the update once live. Thanks again and as always, stay safe out there. From Louise at Donesafe.com RH Robert H. Service Coordinator Consumer Electronics Used the software for: 1-2 years ### "Simple and user friendly" March 1, 2021 5.0 Helps me stay up to date on company training. Pros The soft ware is simple all you have to do check the box with best answer. Not much more to describe on end user side. Cons Sometimes it said I never completed training when I did. Review Source Response from HSI March 3, 2021 Hi Robert, Thanks for the 5-star review! In regards to Training completion, this information will be sent via email, can be found on your dashboard or you can access this information from the Training tab in the menu. I hope this helps. If you continue having any issues, please reach out to the support team at support@donesafe.com Thanks, Team Donesafe BB Brian B. Acting Resort Manager Hospitality Used the software for: 6-12 months ### "Done Safe" October 17, 2020 4.0 Pros Donesafe software provides an easy to use, and very easily accessed platform for the business to use on a regular basis to guarantee compliance in all areas. The platform is easy to follow and sequential in processing which means it can be used across a broad field of users. Cons As such not too much to find against it, we did have some initial set up glitches but now it has been fine. Review Source Response from HSI October 21, 2020 Brian, thanks for leaving us a great review. We are happy to hear that you love the product. Regards, The Donesafe Team PH Peter H. Group General Manager Health and Safety Gambling & Casinos Used the software for: Less than 6 months ### "EASY to configure and use" February 24, 2019 5.0 We have recently commenced working with DONESAFE to design, configure and deploy an Incident / Injury Management System. This has allowed us to consolidate our processes into one easy to use system designed with our business users in mind. The system allows us to manage incidents and injuries across multiple jurisdictions where there are different regulatory requirements. The DONESAFE team have been responsive to our needs and provided great service. The software has provided a higher level of visibility and efficiency in managing incidents and injuries Pros \- User experience - Flexibility to configure the system to meet our business requirements - Ability to create custom dashboards with the click of a button Cons We have not had any negative experiences since implementation Review Source Response from HSI November 17, 2020 Thanks for the review, Peter. Great to hear your experience with the Donesafe platform at SkyCity Entertainment Group. Thanks again and as always, stay safe out there. Team Donesafe. DB Djohana B. Assistant Manager Restaurants Used the software for: 2+ years ### "Donesafe software" September 20, 2020 5.0 Very good Pros Software was easy to use, no downtime, reliable Cons None at all, software was really commendable Review Source Response from HSI September 29, 2020 Djohana, thanks for the review. We are thrilled that you gave us a perfect 5-star review and find Donesafe easy to use; the team will be happy to read your comments and feedback. Thanks, Team Donesafe AA Adit A. Shift Supervisour Hospitality Used the software for: 1-2 years ### "Donesafe Review from a Shift Manager" July 22, 2019 5.0 Pros It is easily accessible for all employees in the business and regardless of their relationship. It is also environmentally friendly as previously hard copies had to be sent to an archive run by McDonalds for a minimum of 7 years. Now this system stores it on the cloud and automatically deletes files about WHS and incidents that occur. Cons Customer service is not 24/7, and in this field, does not cater towards McDonalds needs. A few bugs in the process as well. Review Source Response from HSI July 29, 2019 Thanks for your review Adit. I'm happy to hear that Donesafe has improved the way safety is managed at McDonald's. Please note that our support hours managed by Donesafe are Monday-Friday 8.30am-5.30pm. We aim to resolve any issues, including bugs as soon as possible. You can also find helpful articles to guide you through all aspects of your Mcdonald's safety system within your account. If you require any additional support or have further requests we would recommend you reach out to your McDonald's safety team. VH Valentina H. BA Telecommunications Used the software for: 6-12 months ### "Donesafe" August 27, 2018 5.0 Replacing old outdated systems and streamlining processes. Pros Donesafe is easy to use. Very intuitive, agile, and keeping up with the current technology. Cons \*thinking very hard\* - Nothing at the moment Review Source Response from HSI November 17, 2020 Thanks for the review, Valentina. Great to hear your experience with the Donesafe platform at Telstra. Thanks again and as always, stay safe out there. Team Donesafe. SG Scott G. Assistant Manager Warehousing Used the software for: 6-12 months ### "Mainly used for Self Audits" March 11, 2021 4.0 All positive Pros Ease of use. We use this software for Self audits and Covid related features Cons Nothing really that we need. There is no issues i have had with this software Review Source Response from HSI March 17, 2021 Scott, thanks for leaving us a great review. We are happy to hear that you love the product and find it perfect for your business requirements. Regards, The Donesafe Team AL Andy L. Risk & Corporate Compliance Director Consumer Goods Used the software for: Less than 6 months ### "A Progressive Solution, not just a system " March 7, 2019 5.0 Pros The DoneSafe platform is the most progress and dynamic and responsive platform in the market. Its simplicity and responsiveness allows organisations to manage its holistic risks in real time. Cons Nothing. There is nothing to not like about DoneSafe! Review Source Response from HSI November 17, 2020 Thanks for the review, Andy. Great to hear your experience with the Donesafe platform. Thanks again and as always, stay safe out there. Team Donesafe. SC Sharon C. Specialist Retail Used the software for: Less than 6 months ### "Lowe's Safety First" March 14, 2021 5.0 Pros easy to upload photos and great link back to my email Cons we should have had it earlier-great idea and user friendly Review Source Response from HSI March 17, 2021 Sharon, thanks for leaving us a great review. We are happy to hear that you love the product and find it perfect for your business requirements. Regards, The Donesafe Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.