# Page 2 | CardConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CardConnect the right Payment Processing solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141024/CardConnect/reviews --- CardConnect 3.6 (51) [View alternatives](https://www.capterra.com/p/141024/CardConnect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CardConnect ## Showing most helpful reviews Showing 26-50 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LH Linda H. Owner Retail Used the software for: 2+ years ### "CardConnect Review" February 12, 2024 4.0 Pros Ease of transition, ease of use, ease of integration with my POS. Cons Still using CardConnect but I wish their online reporting system was easier to use. Review Source JW Jennie W. Practice Manager Veterinary Used the software for: 2+ years ### "CardConnect" September 5, 2023 3.0 Most days it works great and no issues. Sometimes the battery gets low and does not want to tell you and will shut down in the middle of a transaction. Pros Integrated fine with our current software. Cons Since it is wifi based when it goes down, it can be cumbersome to take payments. Review Source CS Charlene S. Owner Retail Used the software for: 6-12 months ### "Day smart" June 15, 2023 5.0 Pros Integration with daysmart 123pet software Cons A little hard for clients to check out with the different screens. Alternatives considered [DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Integration with 123pets Review Source Julius N. Accounting & Business Office Coordinator Mental Health Care Used the software for: Less than 6 months ### "CardConnect Review " October 8, 2018 5.0 Pros At the Chicago Psychoanalytic Institute, we've had to implement a new educational management software and as a result, we needed to register for a merchant account that was applicable to the new software. After further review of the potential merchant accounts, CardConnect was a winner. It acted as gateway to Authorize.Net that provided the best CC processing/transaction fees compared to the other merchants and offers a number of services that benefits the Institute. Overall, the best feature about this software is their customer service from all sides. We were given incredible support through the whole process from the application to going live. The response time was amazing and made it their priority to resolve any issues that you may have as soon as possible. Cons The only con that I had experienced thus far is that transactions processed online, through our management software, the funding details of the transaction is quite limited when reviewing it on their website; thus, making it quite difficult to record the payment in Quickbooks since the payment needs to be recorded by Customer. Review Source VR Verified Reviewer Technical Support Specialist Computer Software Used the software for: 2+ years ### "A solid credit card processor!" October 9, 2018 5.0 There is minimal downtime if any at all, their HPP system is super easy and convenient for customers and subscription billing is a must have for constant month to month revenue. Pros Customer support is always helpful and quick to respond, in regards to the software subscription billing is awesome! Cons Sometimes issues can take a bit to work out but that is not too often. Review Source LS Lara S. Veterinarian Veterinary Used the software for: 6-12 months ### "Works well and integrates into my software" June 22, 2023 5.0 Pros It works well and integrates into my practice management software Cons The website can be clunky when looking through historical charges Review Source CF Charlotte F. Office Manager Veterinary Used the software for: 6-12 months ### "Simple integrated payment system" April 8, 2024 5.0 Our overall experience is decent I'd say Pros It's integrated with our medical record software for ease of use Cons returns and refunds are quite difficult Reason for choosing CardConnect We chose CardConnect because it's integrated Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) We switched to have an integrated system Review Source VR Verified Reviewer IT Analyst Hospital & Health Care Used the software for: 1-2 years ### "Merchant Services With Great Support" December 14, 2018 5.0 Pros Its entirely web based so there is not much to do on our end other than making sure we can use the internet. It's secure and the support is fantastic, they are very helpful and quick to get a solution. Cons Occassionally there will be issues where reciepts cannot be printed, and that requires our users to log in again or refresh the page. We still have no real answer as to why, and cardconnect is also not able to answer. it but it does work after the second or third try. Review Source GB Graeme B. Gynaecologist Medical Practice Used the software for: 1-2 years ### "Utterly appalling service " December 17, 2020 1.0 For year’s card connect has been sending my recons and statements to an incorrect email address. Simple carelessness. I have received countless legal threats from the individual to whom these emails are going. I could not have tried harder to sort this problem out through the call center. I have had countless promises and been told countless times it is sorted out. But the emails keep going to the wrong person and I keep getting the most horrible emails and threats from them. Card connect refuse to email this persons to say they are sorting it out and refuse to email him to take responsibility for the appalling service they are giving. It continually falls in my lap and seems to the individual that I am doing nothing about these emails his receiving. It has been quite some time since I have had such horrendous service and me and my business’ reputation it being slandered because card connect can’t do a simply change on their records Pros The software is ok but the service it utterly shocking Cons The service I have received as a costumer Review Source Nuha H. Business Owner Used the software for: 6-12 months ### "This is the go to company for your credit card processing needs!" July 12, 2018 5.0 Pros The offers give by Cardconnect are unmatched by all other companies, and actually unheard of! The software and actual equipment is so easy to use, well made, and arrived so quickly just like I needed. Also the customer support from all sides (owner, service rep, tech support, etc) was unbelievable. They're all quite knowledgable and make sure to answer any questions or concerns you may have. I absolutely love the Cardpointe program and the added bonus is the tokenizing of my patients' information for extra security, that's genius! Cons I have not had any cons with this company thus far. They've made being a new business owner who has never dealt with credit card processing before, beyond easy and comforting. I strongly recommend this company over all others! Only con is that I wish they were integrated with my documentation software however that's not really their con, it's the other company's. Review Source RS Robin S. Office Manger Construction Used the software for: 2+ years ### "Cardconnect" June 10, 2020 4.0 Really not the best. I was not happy with the amount of time it took to try and contact someone to figure out the mess and then it was never resolved I just closed the account! Pros I was able to process payments easily for my customers. I was able to store them securely and safely. Cons Customer services really was not their strong point. I was using with a CRM software that we were using and was told there would not be any charges to our account if we didn't process and they accidentally made an extra account and then charged us and never creditied us back for their mistake! Reason for choosing CardConnect It was offered through the CRM we were using. Review Source AV Abaigh V. Garden Services Manager Environmental Services Used the software for: 1-2 years ### "Integrates Well" October 18, 2022 4.0 So far it has worked quite well, we have only had a few hiccups along the way. Pros This software works well with our Estimating/Invoicing software, Aspire, making it a simple conversion. Cons It takes a long time for our issues to be resolved--customer service is pretty slow. Even calling you will wait on hold for an hour. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) It works better with Aspire (our estimating and invoicing software) Review Source JC James C. Vice President Accounting Used the software for: 2+ years ### "Great support" June 14, 2022 4.0 Been pretty good. Ryan Babb, my local rep, goes above and beyond to make sure we are taken care of Pros Great support. Not to mention we have saved a good bit in processing fees Cons The pay now portal that I was provided for my website is very glitchy and only works part of the time Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Affordablilty Review Source BD Bethany D. psychotherapist Hospital & Health Care Used the software for: 2+ years ### "Helpful Software" March 7, 2019 4.0 I would really have a hard time keeping track of my revenue if it wasn't for CardConnect. Pros I like how easy it is to use CardConnect. I love how it explains my revenue, fees, etc. It really helps me stay organized in my small business. Cons I don't love the actual website that I have to go to in order to get my CardConnect information. It is very confusing and not very user-friendly (This might not be a issue on CardConnects end.) Review Source LM Leslie M. Innkeeper Hospitality Used the software for: Less than 6 months ### "Know Your Limits, and Beware the Holidays" March 5, 2019 4.0 We found this giant processor to be unresponsive and poorly staffed for the responsibility that they have to small businesses and consumers. To hold assets, without notice, and not have adequate staffing during one of the busiest weeks of the year is irresponsible and detrimental to small and medium sized businesses. We ended up with our biggest week of the year not reflected in our 2018 income, and had several late charges on our account because CardConnect froze more than $7500 in sales until the first business day of 2019. The fact that the risk agent who flagged our account never notified us, and was then out of the office for a 4 day weekend without handing our case off to another agent, is simply reckless. Pros Was made available as a low cost (2.5%) processor with our online reservation system, and at first seemed well organized. The sales and on boarding team were responsive, got us enrolled in 2 days, and we were pleased with the overall format of the site for viewing transactions. Cons Then the trouble started. Our very first transaction exceeded what the on-boarding team set as our high limit (it was a holiday sale, the equivalent of our weekly sales in a high month), and first data froze our account. To be clear, they let us keep processing transactions, and they took the money, but they would not release it to our account. Because this was during the final week of the year, and a holiday week, it took more than 20 phone calls, excessive email documentation (2 years of bank statements?), and a full week for the funds to release. Review Source VR Verified Reviewer Kennel Manager Hospitality Used the software for: Less than 6 months ### "Overall Positive" May 14, 2019 5.0 Overall I think it's a great product. I'd like to see them up their customer service and follow through with their open tickets. CardConnect has helped me with financial reports and running the business. Pros I love the ability to send and check weekly reports and the ease of seeing live up to date accounts. Returns/refunds are a breeze. I use this software in conjunction with GingR and it has been much easier than our previous card company. Cons PCI compliance was difficult and the customer service to help me achieve compliance did not come easy. I feel like I was emailing/calling for two weeks straight in order to get my scan done. Review Source TD Tommy D. Owner Construction Used the software for: 1-2 years ### "Easy to use credit card processing" February 7, 2020 5.0 It is simple to use but has the highest fees of our processors. Pros This program integrates with Fieldpulse, a CRM that we use. It streamlines it and makes it very easy to use. Cons This program has very high fees compared to other credit card processing that I use. Because of it's high fees, it actually does't get used that much with our company since we have options of processing cards. Reason for choosing CardConnect I did not choose over these other products. We actually use them all. Review Source MM Marcus M. President Banking Used the software for: 2+ years ### "Overall No Really complaints, Not great Customer service" August 7, 2020 1.0 Overall the account was fine, they constantly sneak fees into the bill hoping you don't notice. They also have terible customer service. Honsetly if they would have just refunded this last fee they could have had 4.5 star review. Pros Recieved trancation reciepts of every transaction. Cons The system to manage the accout was not user friendly. Review Source VR Verified Reviewer Spa Manager Cosmetics Used the software for: 1-2 years ### "Reliable software" July 31, 2019 5.0 I used card connect in my job to set up recurring payment plans as well as process one time payments daily. Pros The features and functionality of this software were very user-friendly. The software had all the main functions that you will need to process recurring payments and one time fees as well. Cons A few issues with customer support taking a while to get back to me. Review Source VR Verified Reviewer Project Management Marketing and Advertising Used the software for: Less than 6 months ### "Card Connect " August 20, 2018 5.0 Pros I really like that the software is really easy to use and there's no learning curve. Cons What I least like about this software are some features that it's lacking in. I hope it allows you to charge a transaction that was declined with a click of a button instead of retyping all the information again. I also wish they allow you to edit a billing plan name. Review Source JD Jenny D. Office Manager Used the software for: 2+ years ### "Recent updated version is way better than it use to be!" March 7, 2018 5.0 Pros This software is very easy to use for reoccurring payments at our chiropractic practice. It is so user friendly that you can practically teach yourself! Cons Customer service hasn't always been the greatest at being able to troubleshoot when I've had issues. Review Source LF Lynn F. Owner Used the software for: 2+ years ### "Card connect has been my credit card processing company for two and a half years. Very reputable. " February 14, 2018 4.0 Pros No annual fees. My former company was awful. So card connect is a huge improvement. Their customer service Is really great. Cons I wish funds would present faster than 2 days. Would be nicer to get payouts sooner, but really can't complain. Review Source Kristi G. CFO Used the software for: 6-12 months ### "easy to use, clean site appearance " March 1, 2018 4.0 Pros I liked that it showed batch totals for the most recent dates. Reports are helpful and easy to access. Cons I had issues with pricing and customer service (which I understand is thru a merchant rep, not directly an issue with the website). Review Source SM Sean M. Product Lead Design Used the software for: Less than 6 months ### "Excellent Payment Gateway and Processor" February 27, 2020 5.0 So far CardConnect has been great! Their portals is easy to use and they have clean UI. Pros CardConnect offers competitive rates and their cardpointe and copilot portals work great! There is a ton of functionality for useful reporting! Cons There are still a few features that need to be built out that could be helpful like automated emails per invoice transaction! An integrated intercom with help articles could be helpful too . Review Source DG Dina G. Owner/operator Health, Wellness and Fitness Used the software for: 1-2 years ### "If you are a very small business run as fast as you can" November 13, 2018 1.0 My previous merchant processor was purchased by card connect. After the merger, they started charging me for fees every month and annually that I was never charged before. Fees that weren't part of my original contract. When I asked them how they could charge me for fees I didn't agree to they said that if I didn't want to be charged to cancel my account. Totally crazy and unfair. Pros nothing. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Cons terrible reports!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Review Source Similar Products Featured