# ReviewInc Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ReviewInc the right Reputation Management solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141023/ReviewInc/reviews --- ReviewInc 4.8 (35) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ReviewInc Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Julian R Finance and foreign tradeFinancial Services, 10,001+ employeesUsed the software for: 1-2 years. “You can collect all the information that customers have about the company to know what reputation it has and it is interesting to see all the good and bad comments that they make about us and this information helps us to improve in case we have to do it in something that customers feel dissatisfied with, on the other hand customers can be guided by our service through the reviews they read and can attract more customers when they see reviews of satisfaction and that they recommend us“ January 28, 2025 Brandy K OwnerArts and Crafts, 11 - 50 employeesUsed the software for: 6-12 months. “My overall experience with ReviewInc. has been a good experience. Once I found out that they tailor their prices to fit each individual business's needs, it made me feel better about them not giving pricing on their page.“ August 14, 2025 MB Mayavati B Clinic cordinatorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “She was incredibly knowledgeable and patient as she guided me through the process of understanding the platform for reviews.“ September 3, 2024 SN Sean N OwnerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “This software is easy to use and provides a tremendous amount of data. “ March 8, 2022 ## Showing most helpful reviews Showing 1-25 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandy K. Owner Arts and Crafts Used the software for: 6-12 months ### "ReviewInc, I tried them and loved them and I bet you will too!" August 14, 2025 5.0 My overall experience with ReviewInc. has been a good experience. Once I found out that they tailor their prices to fit each individual business's needs, it made me feel better about them not giving pricing on their page. Pros ReviewInc. has an easy-to-use platform, and if you have any issues, their customer support is very prompt at answering any questions that you may have and makes your issue feel that it is of the utmost importance. ReviewInc will give you a quote for pricing to fit your business. So you do not feel like you are paying too much. Because my business may be smaller than your business or your business may be smaller than mine, so you don't feel overcharged, they will speak with you and give you your very own price. Cons The only thing that I found is that there is no idea of pricing. I feel like they could give an idea of the price range so you know about how much you are looking to spend. Review Source Response from ReviewInc August 19, 2025 Thanks for the thoughtful review, Brandy! We're glad you found the platform easy to use and that our support team made your experience feel prioritized. It's good to hear that our custom pricing approach helped provide clarity and reassurance. We're here if you need anything else! Jeffrey J. Digital Strategist Internet Used the software for: 2+ years ### "The Best Reputation Software" February 18, 2020 5.0 Have worked with this company for years. They are better than all the other reputation management software companies out there in the market. Pros Ease of use, works really well and easy setup. Also, the software is constantly being updated and improved which in today's market is critical. Also, a fantastic support team, always available to help. Also, if you get \[SENSITIVE CONTENT HIDDEN\] as a rep your in great hands, he is the best in the business! Cons Not much, works really well. Of course, we would all like to pay less money, but you get what you pay for :) Alternatives considered [Synup](https://www.capterra.com/p/153053/Synup/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) Reason for choosing ReviewInc 100% I would choose every time! Also, if you get \[SENSITIVE CONTENT HIDDEN\] as a rep your in great hands, he is the best in the business! Switched from [ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) Reviewtrackers lacked functionality and customer service was weak. Pricing was cheaper but the software lacked functionality. Review Source GP Greta P. Service Dispatcher Facilities Services Used the software for: 1-2 years ### "Overall Usage of Review Inc." March 8, 2022 3.0 We do like the feedback received to better improve our customer's experience Pros The ability to request reviews from our customer's via text or email. Cons The inability to help customer with the rating process. The extra steps that customer seem to not want normally take Review Source Response from ReviewInc October 25, 2024 Thank you for sharing your feedback; we truly value it as an opportunity to improve your experience with our software. While we’re glad you appreciate the review request feature, we’re sorry to hear that the process hasn’t been as smooth as expected. This feedback is unusual, as many clients find great success with the system. We’re pleased to provide unlimited customer support, along with training and guidance on customizing your software settings to make it even simpler for your clients to leave reviews. Please reach out anytime—we’re here to help you maximize the benefits of the platform! MA Melinda A. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Best Review Software" February 10, 2020 4.0 It is an excellent tool to offer my clients and really provides the benefit of growing their online reviews and building a positive reputation. Pros The software has great functionality and the process is fantastic. Cons Some of the areas are hard to find on the menu and sometimes the grader report does not catch all the review sites. Alternatives considered [GetMoreReviews](https://www.capterra.com/p/168691/GetMoreReviews/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing ReviewInc I liked the process and layout and it was affordable white labeling too. Review Source VB Vittal B. Chief Product and Strategy Officer Information Technology and Services Used the software for: 2+ years ### "Reviewinc helped us get stronger grip on our online reputation." June 20, 2025 4.0 Our number of stars and reviews were significantly higher within three months. It has helped us move the trust needle on our suite of products, particularly in B2B conversations. Pros Managing and responding to reviews on multiple stores, all in one place with a dashboard, saved our time and controlled the story around the brand from one place. I particularly appreciated the automation that gently prods happy users to leave a review. Cons Review site integrations are not in sync, and could be multilingual for international clients. That's a downside for me. Review Source Response from ReviewInc June 24, 2025 Thank you, Vittal, for the thoughtful review! We're glad to hear ReviewInc helped strengthen your online reputation and support B2B conversations. We appreciate your feedback on integrations. While we support over 600 review sites, occasional sync issues can happen, but our team typically resolves them within 24 hours. Our campaigns also support over 20 languages to help clients reach a global audience, and we recently added direct integration with WhatsApp. Feel free to reach out and let us know what’s not working. We’re here to help! — The ReviewInc Team Julian R. Finance and foreign trade Financial Services Used the software for: 1-2 years ### "Improve reputation and opinions" January 28, 2025 5.0 It makes it easier to have a whole collection of reviews that give a clearer idea of ​​the opinions of customers Pros You can collect all the information that customers have about the company to know what reputation it has and it is interesting to see all the good and bad comments that they make about us and this information helps us to improve in case we have to do it in something that customers feel dissatisfied with, on the other hand customers can be guided by our service through the reviews they read and can attract more customers when they see reviews of satisfaction and that they recommend us Cons There have never been any failures in their system and bad services from the customer service staff have not been bad Review Source JW Josephine W. Support Accounting Used the software for: 6-12 months ### "Highly recommend" October 7, 2025 5.0 My overall experience was great. This software really meets your needs making it simple and easy to use Pros Great customer support and the company is great to work with. I highly recommend this software as it meets all your needs Cons There is nothing that i did not like. It was easy to navigate and use with very little issues. Like any new sil9ftware takes a bit to get use to Review Source Response from ReviewInc October 14, 2025 Thanks for the glowing review! We're glad to hear the software has been easy to navigate and that it's meeting your needs. It's also great to know our support team has made a positive impression. We’re here if you need anything else! SK Stephanie K. Marketing Manager Hospital & Health Care Used the software for: 2+ years ### "A Wealth of Insights with Exceptional Support!" October 17, 2024 5.0 While the platform provides a wealth of data and insights on reviews, the standout feature is the exceptional support. Our Client Engagement Manager, \[sensitive content hidden\], is consistently very responsive, professional, and always a pleasure to work with. Her friendly and helpful nature makes using the service effortless! Pros The data and insights are invaluable, but the exceptional personal support truly elevates the experience. It makes all the difference and adds so much value to the service. Cons There’s nothing not to love about the service. The data and insights are incredibly helpful, the dashboard is user-friendly and informative, and the personal support is outstanding. Review Source Response from ReviewInc October 25, 2024 Thank you so much for your wonderful feedback! We're thrilled that our data and insights have been so valuable to your team and that our personal support has made a positive difference in your experience. Ensuring a user-friendly, insightful platform with exceptional support is our top priority, so it’s fantastic to hear that our Client Engagement Manager has been such a helpful part of your journey with us. We're here to support your success every step of the way! VG Vivian G. Client Success Manager Marketing and Advertising Used the software for: 1-2 years ### "Highly Responsive & Helpful" June 13, 2025 5.0 I love the support of ReviewInc. They are very responsive and helpful. Thank you, \[sensitive content hidden\] A pleasure to work with! Pros Fast, helpful, reliable support! Thanks \[sensitive content hidden\] & ReviewInc for excellent service. Highly recommend! Cons Would love to see automated reviews fully integrated with EMR systems, please. It would improve efficiency significantly. Review Source Response from ReviewInc June 18, 2025 Really appreciate you taking the time to share this! It truly means a lot to hear that our support team made a difference. We're here anytime, and we'll be sure to pass along your suggestion. sS sarah S. sarah lynn photography Accounting Used the software for: I used a free trial ### "Convenient for SEO " June 29, 2025 5.0 Pros I like the fact that review inc puts you in the search engine easily and lets clients review you while simultaneously putting you across multiple platforms. Cons The thing I like the least is probably the price. I wish there were a more affordable option but it's still good. Review Source DS Darrell S. President Retail Used the software for: 2+ years ### "Excellent Product" January 19, 2023 5.0 Pros The features for the price is outstanding Cons No negatives that can be controlled by the software Review Source JP John P. President Used the software for: ### "Review Inc Services" February 7, 2015 5.0 Fast and comprehensive systems, but what I like the most about Review Inc, is that I really had a good experience with their customer service department. I got my questions answered instantly. The product is superior for the price (keep rolling out those tools). Highly recommend! Review Source MB Mayavati B. Clinic cordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Outstanding Support" September 3, 2024 5.0 It has been Lovely. I would certainly recommed it to more peaple Pros I had the pleasure of working with \[sensitive content hidden\], and I can’t say enough good things about her! She was incredibly knowledgeable and patient as she guided me through the process of understanding the platform for reviews. \[sensitive content hidden\] took the time to explain everything in detail, ensuring I was comfortable and confident with each step. Her friendly and professional demeanor made the entire experience seamless and enjoyable. Thanks to \[sensitive content hidden\], I now feel well-equipped to navigate the platform. Highly recommend her assistance to anyone who needs help! Cons They should consider integrating with more platforms apart from Facebook and Google. Review Source Response from ReviewInc September 9, 2024 Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with our team member. We pride ourselves on providing excellent US based client support, and it's great to know that she was able to guide you through the platform effectively. Our software is available for Zapier integrations, so you can integrate with 7,000+ apps and other software programs. Our Social Media features include integrations with Google, Facebook, Instagram, X, and more. Your recommendation means a lot to us, and we’re grateful to have had the opportunity to support you. If there’s anything more we can assist you with, please don’t hesitate to reach out! AJ Amberly J. Marketing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "\[sensitive content hidden\] FOR THE WIN" July 25, 2024 5.0 Pros Over the years, I have had the pleasure of interacting with \[sensitive content hidden\], Client Engagement, and she has been outstanding. She is always quick to respond, incredibly pleasant, and consistently takes care of all our requests with efficiency and a professionalism. Even though I can't see her smile through an email, I can certainly feel it in her words. Exceptional service every time! She is truly a diamond in the ruff, and I am grateful for all she does for EyeCare Partners. THANK YOU, \[sensitive content hidden\]. Cons Sometimes, the functionality of the website, but overall, I really like the platform. Review Source VR Verified Reviewer Web Content Manager Furniture Used the software for: 1-2 years ### "A value-rich, feature-packed review solution that gets results. Ideal for brick and mortar brands." January 19, 2018 5.0 ReviewInc has helped us triple our private response rate and double our public review rate. It's brought all of our public location page ratings up significantly, and helped keep our management instantly informed whenever a negative review is written by automatically sending email notifications to the appropriate managers. Thanks to the custom survey questions and hidden fields, we're easily able to bundle mini-surveys and coupons in with our review emails. These survey questions and the hidden fields you can include in the data help you achieve many other goals you may have and find out additional information from the customer. Pros ReviewInc is one of my favorite software "hidden gems" for local businesses. I've used several other review management platforms (TrustPilot, Feefo, BirdEye, eKomi, Podium, etc...) and none of them compare to the amount of features and functionality that's crammed into ReviewInc, and all for significantly less money than competitors. I could go on forever about everything that ReviewInc lets you do, but deep customization and endless reporting options are really the stand out features. Not only that, I've personally run side-by-side tests of these platforms, and ReviewInc outperforms them all. What makes ReviewInc different is that it allows you to setup 3 different review workflows methods, from a quick rating to an in-depth survey, and you can do this on an individual location basis. The reporting can be automated and highly customized. All of the customer-facing forms and emails can be fully customized as well with html. I rave about ReviewInc all day, but I've run out of room. Cons There aren't really any cons in my book. The only things I can possible see as a negative is that you don't have an assigned account manager at your beck and call. However, the product is so good out of the box you never really have problems if you're someone who knows how to work with html. Also, they don't seem to be updating or upgrading the product as much as the other guys, but that is probably because those guys are having to play catch up to where ReviewInc already is. Review Source SN Sean N. Owner Construction Used the software for: 1-2 years ### "Transformational Tool" March 8, 2022 5.0 The number of our reviews in the public domain has increased tremendously. We could not have the number of reviews that we do without Review Inc. Pros This software is easy to use and provides a tremendous amount of data. Using this tool has transformed our company's culture to one of service. While we talk about customer service, putting numbers and a "scoreboard" in front of the team takes customer service to another level. The tool has helped increase the number of reviews in the public domain and has made a tremendous impact in the consumers' choosing us versus our competitors. Cons Some on-going, periodic training would be helpful just to make sure we're using (and aware) of all the features and benefits). Review Source AS Alyssa S. Marketing Assistant Marketing and Advertising Used the software for: 1-2 years ### "Everything is great!" April 18, 2024 5.0 Pros From the platform to customer support, everything is great. They are very easy to contact whenever I have questions and everyone is willing to help me. The platform is very straightforward and is easy to use. Cons I don't think there's any. Everything is okay for me. Review Source Bernard M. CEO Marketing and Advertising Used the software for: 2+ years ### "Fantastic Product" February 6, 2020 5.0 Exceptional. I highly recommend Pros ReviewInc is full of great features that make the product really useful. ReviewInc covers more review sites than any other system that I have reviews. It comes with email, text and kiosk features that allow you to easily request reviews. Unlike other products the email requests always make it into our clients inbox. ReviewInc has great detailed reporting that rolls up multiple locations into one easy to read report. The company is constantly innovating and constantly comes out with new and innovative features. Cons The software is comprehensive and feature rich which means it can take a little bit longer to learn every single feature. Review Source PE Parker E. Adnministrator Hospital & Health Care Used the software for: 2+ years ### "SPECTACULAR REPUTATION MANAGEMENT " August 21, 2020 5.0 This has changed the reputation management for 3 healthcare enterprises I have managed profoundly. Don't waste your time with other systems. I have used this since 2010 and it was exceeded all my expectations. Service has always been really effective. Pros This is a system that exceeds all others if you are serious about reputation management. They have the system that will truly make reviews work for you. The software is all automatic. You do not need to be a guru to work this. Cons I have found no weakness in this system. Reason for choosing ReviewInc I discovered that Review Inc. had a system that really helped me to achieve a realistic and effective reputation management program that I could sustain. Review Source Response from ReviewInc August 31, 2020 Thanks for your positive review and being a great client for 10 years! JT John T. Medical office staff Medical Practice Used the software for: 1-2 years ### "Website reviews not where they ought to be? ReviewInc can help." January 18, 2021 5.0 Very positive. We've had excellent results and have greatly improved our review standings across all websites. Our rep, \[SENSITIVE CONTENT HIDDEN\], has been very responsive & helpful. Never had to wait long for any answers. Great operation. Well worth the cost. Pros They have a nicely integrated system. Easy to work with. Uploading feedback requests is very simple. Very easy to tell at a glance how things are progressing using their dashboard layout. I don't even have to think about it anymore, I just send up a batch and wait for the responses. Has done wonders for our online reviews. Cons Getting started with the proper format & layout was a little tricky, but once that's worked out, everything else is a piece of cake. At most, it takes me about 10 minutes a day to collect & upload all the day's requests. Review Source MP Merinna P. Marketing Coordinator Translation and Localization Used the software for: 6-12 months ### "Review Management Platform" January 25, 2022 4.0 Pros ReviewInc is relatively easy to implement and use, and customer support is responsive. Having all reviews in one dashboard is very helpful, and being able to create different review flow emails for different situations is great. Cons There are occasionally errors in the platform, but the support team is quick to resolve them. The only other con is the "nr4.me" domain, which we have been told can look spammy to some people when requesting reviews. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Review Source JH John H. Media Director Used the software for: ### "Online reputation management savior " February 6, 2015 4.0 Online reputation management savior For nearly 2 years my clients and I have been using Review Inc and it has been one of the best investments we could have made. Our average Google score across 14 stores went from a 2.4 to over a 4 star rating. Ever week we get new 4 and 5 star reviews which lets potential customers see that the great experience that was had by customers 2 years has consistently been repeated for the last 2 years. Our store associates continue to tell me how much it has increased not only the traffic in their stores, but as a commissioned sales staff, it has helped increase their personal income. Customers are seeing associates names in reviews so when they come into our stores they are asking for them by name. Now I'm not saying it's as easy as paying for the service and everything changes. We still have to work really hard to provide great customer service, and when we do get negative reviews, we have to respond quickly to prevent those reviews from going public because customers now see that we care about our reviews because we respond to the reviews that we get in a public setting. Additionally, we have had customers come in and try and haggle over prices and even threaten to give us bad reviews if we don't give them what they want. Fortunately, our staff works together to flag negative reviews when they do go public which helps us remove the negative reviews that are posted. When we're unable to get reviews removed, our sales team respond to negative reviews with a brief reply informing the angry customer and everyone else who reads the review that we are going to do our very best to take care of their situation. When potential customers read that, they often give us the benefit of the doubt that the issue was resolved. Again, if you are serious about improving your online reputation AND YOU REALLY SHOULD CARE!! Review Inc is a great tool to aid in your efforts. Review Source AL Andrew L. COO Marketing and Advertising Used the software for: 2+ years ### "rubust review service " February 6, 2020 5.0 communication is very easy, and support is first class. Pros with its many options its very easy to manage reviews across the entire ecosystem, easily and effectively. Cons the updates are sometimes challenging to over come since the system is so robust. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing ReviewInc more options Review Source JO Jonathan O. Partner Real Estate Used the software for: 6-12 months ### "ReviewInc is Positive" January 4, 2021 5.0 Much better than anticipated. We have started getting more public positive reviews. The real benefit is the private reviews that help us do better with our customer service. Pros The daily private reviews from our customers allow us to enjoy the benefit of the positive feedback and react to any negative comments and correct the issue very quickly which leads to more positive feedback. Cons It wasn't able to integrate directly to our program so we have to send weekly reports. However, they are working on solving this and it is really an issue with our program not being open sourced. Reason for choosing ReviewInc Ease of use and very strong reporting. Review Source TQ Tronda Q. Operations Manager Construction Used the software for: 2+ years ### "great support" January 31, 2020 5.0 Great customer service. very responsive and eager to assist. Pros I like having resumes sent directly to me. Cons it's a challenge to fully utilize all the features of the tool with out decentralized hiring process, but that's more of an internal thing for us than an issue with the tool. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.