# ReviewInc Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ReviewInc Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more. Source: https://www.capterra.com/p/141023/ReviewInc --- # ReviewInc Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ReviewInc ## What is ReviewInc? ReviewInc provides Online Reputation Management and Customer Experience Software. ReviewInc's Reputation Management Software helps your business get more reviews, manage your existing ones, and automate review campaigns. Our customer experience tools are a flexible and automated communication system that tracks every step in the customer-facing processes. With a few easy steps, businesses can create a flexible customer experience to make their business shine. ## What is ReviewInc used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Overall rating Based on 35 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ReviewInc alternatives Highest Rated [5.0 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month [4.7 (702)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing [4.3 (667)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing [4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/) Starting price $119.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/141023/ReviewInc/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Review Request 3.7 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Review Notification 4.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Notifies a business when a review is left Third-Party Integrations 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes NPS Survey Structure 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Reporting/Analytics 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Response Management 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents ReviewInc 102 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Evaluating strengths and weaknesses of companies with the same target audience Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Integration with third-party CRM systems A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels A website or login for customers to access information Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Games or game-like elements to track progress and reward accomplishments Track the usage of certain hashtags Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Track and monitor a specific set of keywords Ability to chat online in real time Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows for businesses to run a variety of different campaigns across different channels Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Manage and support multiple locations Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Streamlining repetitive tasks and activities through automated and predefined workflows Survey design technique that directs respondents to different questions based on their previous answers Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Share internal and external reviews on social media platforms Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Market event via social media tools Allows businesses to share their videos on social media. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites Ability that lets users rebrand the software to make it look like their own An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (33) 4.8 Based on 33 reviews ## Pricing Value for money 4.7 (30) ### Starting price Free trial not available Value for money 4.7 (30) 4.7 Based on 30 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (34) 4.8 Based on 34 reviews ## User reviews Overall rating 4.8 Based on 35 reviews Filter by rating 5(29) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JW Josephine W. Support Accounting ### "Highly recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2025 My overall experience was great. This software really meets your needs making it simple and easy to use Pros Great customer support and the company is great to work with. I highly recommend this software as it meets all your needs Cons There is nothing that i did not like. It was easy to navigate and use with very little issues. Like any new sil9ftware takes a bit to get use to Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 14, 2025 Thanks for the glowing review! We're glad to hear the software has been easy to navigate and that it's meeting your needs. It's also great to know our support team has made a positive impression. We’re here if you need anything else! Brandy K. Owner Arts and Crafts ### "ReviewInc, I tried them and loved them and I bet you will too!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2025 My overall experience with ReviewInc. has been a good experience. Once I found out that they tailor their prices to fit each individual business's needs, it made me feel better about them not giving pricing on their page. Pros ReviewInc. has an easy-to-use platform, and if you have any issues, their customer support is very prompt at answering any questions that you may have and makes your issue feel that it is of the utmost importance. ReviewInc will give you a quote for pricing to fit your business. So you do not feel like you are paying too much. Because my business may be smaller than your business or your business may be smaller than mine, so you don't feel overcharged, they will speak with you and give you your very own price. Cons The only thing that I found is that there is no idea of pricing. I feel like they could give an idea of the price range so you know about how much you are looking to spend. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 19, 2025 Thanks for the thoughtful review, Brandy! We're glad you found the platform easy to use and that our support team made your experience feel prioritized. It's good to hear that our custom pricing approach helped provide clarity and reassurance. We're here if you need anything else! SS sarah s. sarah lynn photography Accounting ### "Convenient for SEO " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 29, 2025 Pros I like the fact that review inc puts you in the search engine easily and lets clients review you while simultaneously putting you across multiple platforms. Cons The thing I like the least is probably the price. I wish there were a more affordable option but it's still good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VB Vittal B. Chief Product and Strategy Officer Information Technology and Services ### "Reviewinc helped us get stronger grip on our online reputation." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 20, 2025 Our number of stars and reviews were significantly higher within three months. It has helped us move the trust needle on our suite of products, particularly in B2B conversations. Pros Managing and responding to reviews on multiple stores, all in one place with a dashboard, saved our time and controlled the story around the brand from one place. I particularly appreciated the automation that gently prods happy users to leave a review. Cons Review site integrations are not in sync, and could be multilingual for international clients. That's a downside for me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2025 Thank you, Vittal, for the thoughtful review! We're glad to hear ReviewInc helped strengthen your online reputation and support B2B conversations. We appreciate your feedback on integrations. While we support over 600 review sites, occasional sync issues can happen, but our team typically resolves them within 24 hours. Our campaigns also support over 20 languages to help clients reach a global audience, and we recently added direct integration with WhatsApp. Feel free to reach out and let us know what’s not working. We’re here to help! — The ReviewInc Team VG Vivian G. Client Success Manager Marketing and Advertising ### "Highly Responsive & Helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 13, 2025 I love the support of ReviewInc. They are very responsive and helpful. Thank you, \[sensitive content hidden\] A pleasure to work with! Pros Fast, helpful, reliable support! Thanks \[sensitive content hidden\] & ReviewInc for excellent service. Highly recommend! Cons Would love to see automated reviews fully integrated with EMR systems, please. It would improve efficiency significantly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 18, 2025 Really appreciate you taking the time to share this! It truly means a lot to hear that our support team made a difference. We're here anytime, and we'll be sure to pass along your suggestion. Julian R. Finance and foreign trade Financial Services ### "Improve reputation and opinions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2025 It makes it easier to have a whole collection of reviews that give a clearer idea of ​​the opinions of customers Pros You can collect all the information that customers have about the company to know what reputation it has and it is interesting to see all the good and bad comments that they make about us and this information helps us to improve in case we have to do it in something that customers feel dissatisfied with, on the other hand customers can be guided by our service through the reviews they read and can attract more customers when they see reviews of satisfaction and that they recommend us Cons There have never been any failures in their system and bad services from the customer service staff have not been bad Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Stephanie K. Marketing Manager Hospital & Health Care ### "A Wealth of Insights with Exceptional Support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2024 While the platform provides a wealth of data and insights on reviews, the standout feature is the exceptional support. Our Client Engagement Manager, \[sensitive content hidden\], is consistently very responsive, professional, and always a pleasure to work with. Her friendly and helpful nature makes using the service effortless! Pros The data and insights are invaluable, but the exceptional personal support truly elevates the experience. It makes all the difference and adds so much value to the service. Cons There’s nothing not to love about the service. The data and insights are incredibly helpful, the dashboard is user-friendly and informative, and the personal support is outstanding. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 25, 2024 Thank you so much for your wonderful feedback! We're thrilled that our data and insights have been so valuable to your team and that our personal support has made a positive difference in your experience. Ensuring a user-friendly, insightful platform with exceptional support is our top priority, so it’s fantastic to hear that our Client Engagement Manager has been such a helpful part of your journey with us. We're here to support your success every step of the way! MB Mayavati B. Clinic cordinator Health, Wellness and Fitness ### "Outstanding Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 3, 2024 It has been Lovely. I would certainly recommed it to more peaple Pros I had the pleasure of working with \[sensitive content hidden\], and I can’t say enough good things about her! She was incredibly knowledgeable and patient as she guided me through the process of understanding the platform for reviews. \[sensitive content hidden\] took the time to explain everything in detail, ensuring I was comfortable and confident with each step. Her friendly and professional demeanor made the entire experience seamless and enjoyable. Thanks to \[sensitive content hidden\], I now feel well-equipped to navigate the platform. Highly recommend her assistance to anyone who needs help! Cons They should consider integrating with more platforms apart from Facebook and Google. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2024 Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with our team member. We pride ourselves on providing excellent US based client support, and it's great to know that she was able to guide you through the platform effectively. Our software is available for Zapier integrations, so you can integrate with 7,000+ apps and other software programs. Our Social Media features include integrations with Google, Facebook, Instagram, X, and more. Your recommendation means a lot to us, and we’re grateful to have had the opportunity to support you. If there’s anything more we can assist you with, please don’t hesitate to reach out! AJ Amberly J. Marketing Manager Health, Wellness and Fitness ### "\[sensitive content hidden\] FOR THE WIN" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2024 Pros Over the years, I have had the pleasure of interacting with \[sensitive content hidden\], Client Engagement, and she has been outstanding. She is always quick to respond, incredibly pleasant, and consistently takes care of all our requests with efficiency and a professionalism. Even though I can't see her smile through an email, I can certainly feel it in her words. Exceptional service every time! She is truly a diamond in the ruff, and I am grateful for all she does for EyeCare Partners. THANK YOU, \[sensitive content hidden\]. Cons Sometimes, the functionality of the website, but overall, I really like the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Alyssa S. Marketing Assistant Marketing and Advertising ### "Everything is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 18, 2024 Pros From the platform to customer support, everything is great. They are very easy to contact whenever I have questions and everyone is willing to help me. The platform is very straightforward and is easy to use. Cons I don't think there's any. Everything is okay for me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/141023/ReviewInc/reviews/) Popular comparisons [Trustpilot vs ReviewInc](https://www.capterra.com/compare/141023-169618/ReviewInc-vs-Trustpilot)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)