# Filevine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Filevine the right Legal Calendar solution for you? Explore 286 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140815/Filevine/reviews --- Filevine 4.4 (286) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 8th, 2026 # Reviews of Filevine Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews SZ Susan Z Paralegal for Atty David C FarrLaw Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “He checks on my progress via email and Zoom, and has provided me with multiple learning tools (one-on-one Zoom/Filevine University/YouTube videos to help in making the learning curve easier. “ April 2, 2026 Melanie B AttorneyLaw Practice, Self-employedUsed the software for: Less than 6 months. “This was for a new firm too, so it shouldn't have been that complicated since there were no cases to transfer over, but in order to customize the system, there was a lot of back and forth with tech that has been ultimately unhelpful.“ January 16, 2026 SZ Susan Z Paralegal for Atty David C FarrLaw Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “My "personal" representative, \[sensitive content hidden\], helped me to resolve an account billing issue I had in initial start of my contract, and he has gone over and above to insure my easy transition to Filevine. “ April 2, 2026 DC Drew C IT supportLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Vinetegrate failed to communicate critical requirements upfront (e.g., need for CSV files), resulting in avoidable rework and costs.“ June 2, 2025 DC Drew C IT supportLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Over-promise, under deliver on the actual product. If you are an enterprise level law firm, maybe this product is right for you, since you need to have the technical knowledge, in-house to be able to utilize the features to the fullest.“ June 2, 2025 DC Drew C IT supportLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Communication gaps continued regarding data migration, technical support, and additional changes (such as required API updates) further complicated the process.“ June 2, 2025 SS Shenella S Business Development Team LeaderLegal Services, 11 - 50 employeesUsed the software for: 6-12 months. “Good and secure software that makes document and client management more efficient.“ February 21, 2026 Jetta H Intake ZarLegal Services, 2 - 10 employeesUsed the software for: 6-12 months. “There isn’t much I dislike about Filevine; however, I have heard it can be a bit expensive, and it’s important to ensure it’s set up exactly how you want it to be used.“ January 2, 2026 ## Showing most helpful reviews Showing 1-25 of 286 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abigail C. Director of Mass Torts Law Practice Used the software for: 6-12 months ### "Best thing to come out of 2020…" September 14, 2021 5.0 Overall, I could not be happier with our experience with Filevine. It has exceeded our expectations and truly helped our firm in the last nine months. We were worried about transitioning with our staff, but the process went very smoothly given that we were working remotely at the time. The customer support that we received during our onboarding and integration could not have been better. Pros My most loved feature of Filevine is the flexibility to customize it to fit your firm’s needs. It was extremely important to us to pick a case management software that allowed us to customize features based on all Case types that we handle. Filevine was extremely easy to learn and use to fit our firms needs. Additionally, the report writing and Filevine can be used by almost anyone. It is very easy to pull the information that you need in a very short amount of time. Cons There are a couple of newer features in Filevine that could improve. For example, the calendar section in Filevine is something that we currently do not use because of confusion on its integration with outlook. Additionally, I wish that Enterprise automation was a little easier to use. Alternatives considered [SmartAdvocate](https://www.capterra.com/p/131579/SmartAdvocate/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Filevine Filevine seemed to be the most advanced case management system at the time that we were shopping. The vendors were able to answer all of my questions about products, integration, adaptability, and daily use. The customer support was top-notch, and our demo was outstanding. As someone who was very hands-on in managing our last case management software, it was critical for me to get the straightforward answers I needed as we were shopping for a new case management software. Filevine was able to offer me the flexibility and customization that I needed as well as being easy to use for our staff. Switched from [Neos](https://www.capterra.com/p/58931/Neos/) Needles was unable to be customized to fit or growing firms needs. We were not able to create the custom fields that we needed to report on our caseloads. Additionally it was not cloud-based which was some thing that we truly needed given the era that we are in. Review Source OB Olivia B. Subrogation Specialist Law Practice Used the software for: 2+ years ### "Filevine Experience" January 2, 2025 5.0 Pros It is easy to navigate and having the ability to customize the platform to our firms needs has been critical. Cons The search bar. When searching for projects in the "search bar", it leaves very little room for error. If you misspell a clients name, or leave out the middle initial it will not suggest projects with similar names. I've always found this odd. Switched from [Needle](https://www.capterra.com/p/187693/Ecommerce-Live-Chat/) We needed a product that was more up to date and allowed us to customize and bend to our needs. Review Source Miguel S. President Legal Services Used the software for: 6-12 months ### "Possibilities are good, experience was not" August 13, 2025 1.0 I did not have a good experience as we are not a lawfirm and they do not have any templates that could have been shared or setup for investigations. They place you into a contract for a year so if you are not able to set it up or spend a couple thousand bucks to have them do it for you be careful with this option. Pros Possibilities of what it could do if it was geared or had templates for investigators. This is for lawyers and will take some time and effort to get it working for investigators Cons NOT FOR INVESTIGATORS. They do not have any templates and do not help with setting up the system to work for you. They upsell to their sister company to set it up. Review Source KC Kendall C. Legal Assistant Law Practice Used the software for: 6-12 months ### "Great Potential" January 13, 2026 4.0 I really enjoy it for case management and organization of information. However, it can be overwhelming the number of fields it wants you to fill in. Pros I really like the newsfeed for each client to keep up with the communications and activity in the cases. Cons It almost felt like you needed a computer science degree in order to customize this software. It was not very straight forward. Review Source LP Levon P. Paralegal Law Practice Used the software for: Less than 6 months ### "Filevine is absolutely essential and I can't imagine not using it" March 28, 2025 5.0 We use it everyday to do everything related to our job. It's an all in one application that takes care of everything that would otherwise take us forever to do ourselves. The organization Filevine gives us is unmatched and we literally cant work without it. Pros The fact that it literally does everything we need. Cons Some of the UI elements can be confusing at first use Review Source DL David L. Managing Attorney Legal Services Used the software for: 6-12 months ### "Stay away from Filevine" August 12, 2024 1.0 Horrible. The onboarding is through 3rd party and has significant costs and delays. The service is very poor. The software has many glitches and the wait to get assistance is limited. Additionally, not enough documentation available. The actual product needs a full time tech support or onging subscription to 3rd party. All the features and settings that are done by the user with other software has to be done with a programmer. Software is limited and not worth the costs or the hassle. Pros The concept. The idea of a software with a good activity feed and fluid use. Cons The actual product, the company behind the product, the sales approach, the support. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Filevine Overal costs and belief that it would be more forward thinking Switched from [8am MyCase](https://www.capterra.com/p/115613/MyCase/) I found that Mycase development was a little stagnated from ownership change. Review Source Response from Filevine August 22, 2024 Hi David, thank you for sharing your feedback. I'm truly sorry to hear that your experience with Filevine and our integration partners has not met your expectations. Your comments about the onboarding process, documentation availability, and tech support are especially valuable, and we'd love to opportunity to connect with you to learn more about your challenges and share areas we can assist. If you'd be willing to connect, I'd recommend either reaching out to support@filevine.com or your Account Manager. You can also access our support documents & Live Help video support here for additional software assistance: https://support.filevine.com/hc/en-us. I sincerely hope this proves valuable and appreciate your time and feedback. VR Verified Reviewer COO Law Practice Used the software for: 2+ years ### "Love the document handling but we are having to move on due to a host of other issues/" September 20, 2022 3.0 We had high hopes for FileVine but we are having to move on due to the multitude of issues identified already. Also, Zapier integration is so basic we can't even really create any workarounds. Pros The document handling is amazing - this is why we purchased this solution. Cons First and foremost, good luck getting anything done with their team. I don't know if they are understaffed or just don't care but as other reviewers have noted, the customer service is terrible. We have billing issues that no one will resolve. We signed up for an automation service (add-on) and it's been over a month and not only have they not started the project, they haven't even assigned anyone to it. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Filevine Document management and integration with the LeadDocket intake software. Review Source WE Wendy E. CFO Law Practice Used the software for: 2+ years ### "Good software but worst customer service ever" January 13, 2025 1.0 In my view, your company is only as strong as your people. Your product could be the best on the market but if your company is difficult to do business with, people will go elsewhere. At three years into the relationship, I wish we had chosen differently. Pros Filevine is actually a good case management system. It's critical that you carefully plan your set-up because it is difficult to make some changes later but a good tool with lots of add-on modules. Cons Customer service is as bad as I have ever experienced in any company anywhere. Sending them an email is like shouting to the universe. No one responds. We have had multiple account managers in the 3 years we have been using them and have had the same experience with each one. Billing is horrendous. I am still being billed for modules that I cancelled years ago and have presented proof of the cancellation to them multiple times. They never respond to anything I send - but just keep sending reminder invoices. Review Source Response from Filevine January 21, 2025 Thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced with our customer service and billing processes. We strive to provide exceptional support to all our customers, and it’s clear we fell short in your experience. Please know that we’re taking your feedback seriously to improve our processes and ensure a better experience moving forward. To resolve this issue, please reach out to info@filevine.com so I can locate your account and make sure you get a response in a timely manner but the appropriate person. We appreciate your patience and the opportunity to improve. Thank you for giving us the chance to address your concerns. ND Nicholas D. partner Legal Services Used the software for: 1-2 years ### "Filevine Nightmare" May 14, 2025 1.0 Terrible. Pros Unfortunately I have nothing positive to say. Our experience was a 0 on a scale of 1 to 10. I would never use them again. Cons Their service was terrible. They were not responsive to our problems. The staff turn over was so frequent nothing ever got done. Would never use them again. Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Was told how great the system would work. Review Source MB Matt B. Owner Law Practice Used the software for: 1-2 years ### "Avoid like the plague" September 6, 2025 1.0 Absolutely ghastly experience. Whatever merits the software has are totally overwhelmed by the company’s poor/absentee management and atrocious customer service. Honestly felt like an abusive relationship. Avoid at all costs unless you do only PI, have a massive budget, and intend to make these someone else’s problems Pros The suite is relatively feature rich. But the interface is complex so they make you pay an obscene amount for their people to train you on it. Security is good. Cons Cost prohibitive. No ability to demo before using. Bad fit for small firms (but they won’t tell you that). Worst customer support I’ve ever encountered. God help you if you have an issue with your subscription. They will “lawyer” you rather than work with you. I had to threaten them with arbitration just to get out of their AI product, which was barely usable and not ready for prime time. Even then, they gave me a credit I can’t use instead of a refund. Buyer beware Review Source ER Efrain R. Legal Assistant/Investigator Law Practice Used the software for: 1-2 years ### "A good all around product but needs some more work." September 3, 2021 4.0 Overall it's better than most software I've tested/demo, but pricing is a bit out of tune with smaller firms. Pros The customization and ability to control many aspects of the projects from top to bottom. Cons There are many hurdles to get from point A to B when the idea isn't implemented into the software. Also, the way you make everything a la cart for services. Alternatives considered [PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/)[Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing Filevine It was because of the ability to customize the software, and everything was included. But since that is changing, we are considering leaving now. Review Source DN Daiane N. Paralegal Legal Services Used the software for: 1-2 years ### "FV is a good tool for organizing files and case management" March 28, 2024 5.0 Pros It Can be customized as needed, we can organize the files and documents and it's easy to use. Cons It does not organize a chronological line of facts, sometimes we have to look for information Switched from [PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/) Company changed the product for all practice areas Review Source Response from Filevine May 31, 2024 Thank you so much for taking the time to leave your review and making the transition from PracticePanther, Daiane! TK Tom K. Owner Legal Services Used the software for: 2+ years ### "If you have at least a little tech savvy, Filevine is the best" February 26, 2021 5.0 I love the product. Period. Pros The ready customizability of key features of the platform (database structure, document generation, reporting, deadline and calendar management, and so on) can really, really compound your team's efforts and reduce errors by forcing folks to do things the right way every time. Cons There are plenty of features that could use one or two little tweaks that would make things easier or better for my use case, but nothing that makes me grind my teeth on a regular basis. The one thing that I wish was consistently better is user-support related to the API. The general customer support and how-to articles are fantastic. The API documentation is OK, and the team is knowledgeable, but it can be hard to get them because, I assume, they are quite busy. Alternatives considered [PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/)[8am MyCase](https://www.capterra.com/p/115613/MyCase/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Lawmatics](https://www.capterra.com/p/177717/Lawmatics/) Reason for choosing Filevine I had experience with Salesforce -- to expensive and clunky; too hard to manipulate and customize. MyCase is just not great for litigation. Lawmatics does nothing that you can't do with Zapier, Filevine, and a few other cheap tools. PracticePanther is intriguing, but still a little behind in features, in my view. Review Source YH Yvette H. Case Manager Law Practice Used the software for: 2+ years ### "FileVine Is A Great Program" December 19, 2024 5.0 It was great and I enjoyed using the hashtags for certain subjects Pros The simplicity of being able to pin important notes and add to that note in the file. Cons Certain information would not copy over to companion files Review Source AN Astrid N. Legal Assistant Legal Services Used the software for: 1-2 years ### "Filevine Review" November 15, 2024 5.0 Pros It is easy to navigate and learn how to use Cons Not applicable, it is very user friendly Review Source Response from Filevine November 27, 2024 Thank you so much for your review, Astrid! KP Katrina P. Case Manager Law Practice Used the software for: 6-12 months ### "FV for the WIN!" April 2, 2024 5.0 Your overall impression of Filevine appears positive and thorough. You value its diverse range of features, such as centralized document management, collaborative case notes, efficient billing and invoicing, well-organized contact database, effective time and expense tracking, streamlined electronic signatures, and strong security and compliance measures. These functionalities collectively enhance workflow efficiency, promote better communication and collaboration, improve financial management, and contribute to heightened client satisfaction. In summary, Filevine emerges as a valuable and comprehensive tool for legal professionals, providing a complete solution for case management and client representation. Pros What I appreciate most about Filevine is its efficient document management, which significantly enhances efficiency, collaboration, and compliance within legal operations. It guarantees that documents are orderly, easily accessible, secure, and current, ultimately leading to improved results for clients and increased productivity for legal practitioners. Cons There's little to find fault with in Filevine, given its pivotal role in my work as a case manager. It greatly aids me in numerous aspects of my responsibilities. Review Source Response from Filevine May 31, 2024 Thank you so much for leaving such a thoughtful review, Katrina! MM Meghan M. attorney Legal Services Used the software for: Less than 6 months ### "Review of FileVine from an Attorney's perspective" September 3, 2021 4.0 Overall, our firm is better off with FileVine, but the transition was slow, very disruptive, and not nearly as easy as promised. That was the biggest problem for us, the amount of work required by a team of people on our end to transfer data from our old system to FileVine, and then dealing with all the things that did not transfer or transfer correctly, and then the amount of time it took to get assistance from FileVine staff to fix the problems Pros Task management and being able to have a running to do list with tasks linking directly to a client file that I can then access with a click of a button. Cons Not being able to see activity in the activity feed and not being able to have it in chronological order. The system does not work as I expected when it comes to being able to get communications out to a mass of clients at once. Seems there should be a way to generate letters on a mass basis, as well as send emails on a mass basis. Reason for choosing Filevine My understanding was that there was no other system that had functionality that compared. I will also say, attorneys who never used our client management system previously are now using filevine because it is so much easier to use and understand. Review Source AD Alexa D. Managing Partner Law Practice Used the software for: 2+ years ### "Constantly upgrading and improving" April 5, 2024 5.0 Pros We came to Filevine from a different case management software system. We loved the look of our prior system, but it was not good for much other than document generation and assigning contacts to the file. We looked at a bunch of other options and even tried one before we went with Filevine. We have been using it since and I wouldn't recommend anything else. There is so much to like about Filevine: - You can text your clients and they can text you right into their case in Filevine. - You can filter the main page so you can see all the texts or all the tasks, etc. - You can share links or .pdfs so easily - We haven't had 1 hiccup in cloud storage or security - The best part is the customization because you can have your Filevine look and act however you want it. - Every Filevine case has a distinct email so that we can either email directly or forward everything we need right to the file. I could go on and on. The point is, choose Filevine and never look back. You won't regret it! Cons The only con so far is directly connected to a pro. Filevine is customizable so the pro is that you can build it to match up with your office. The con that is connected with that is that it takes time to set it up. Review Source Response from Filevine April 10, 2024 We really appreciate this thoughtful review, Alexa. This feedback is so helpful. It sounds like you really put the time into finding the best possible platform for your firm, so we're committed to not letting you down! SS Stephen S. Litigator Law Practice Used the software for: 1-2 years ### "The diamond standard of legal practice management tools" March 29, 2024 5.0 Filevine has made me far more productive and prolific as a practicing attorney and allowed me to focus on what I am most interested in about the law, because the burden of the drudgery is so incredibly reduced. Pros I honestly don't have time to list everything I love about FileVine. The learning curve was not so much about Filevine as it was about how the firm did business. Filevine is so intuitive and easy to learn. Everything about it makes sense. If there's ever a process we have to tweak or revise or add, it's so easy to do. Cons I really can't think of any significant downsides to this system. I'm just grateful to have it. Every day. Review Source Response from Filevine April 3, 2024 Thank you so much for taking the time to leave your thoughtful review, Stephen! We're thrilled to read that you've found Filevine to be the diamond standard and that its made you more productive and prolific in your practice. We really appreciate your feedback and look forward to continuing to support you and your firm moving forward! JH Jessica H. Settlement Specialist Legal Services Used the software for: Less than 6 months ### "Overall Thus Far..." November 17, 2023 5.0 I really enjoyed the training. I'm looking forward to learning more about utilizing FV to its full potential, tips and tricks to help in customizing our firms FV to make it work more conveniently and effectively for our team and our firm. Pros FV seems very user friendly and efficient. So many capabilities allowing you to stay w/i FV and ie share folders, send out for electronic signature, PDF edit, combine, etc. All really cool features to be more effective and efficient. Cons Surprised that when saving a document into a companion case that is already linked to the primary case that you would have to search each case to also "copy" the document there as well instead of a "copy to all companions" option. Like you can save a "note" across the board to all companions attached. Switched from [TrialWorks](https://www.capterra.com/p/2599/TrialWorks/) Firm's decision to transition and upgrade. Review Source LW Laya W. Associate Legal Services Used the software for: 2+ years ### "Used at two different PI firms since 2019" March 28, 2024 5.0 Excellent, it it a very easy to use and user friendly system. Pros Very easy and intuitive. Also accessible from anywhere, which was a huge advantage when we shutdown the office in 2020. Cons The activity feed includes all of every email chain, can get hard to read and to find what you want Review Source Response from Filevine April 3, 2024 Thank you so much for taking the time to leave your thoughtful review, Laya! We're so glad to read that you've found our platform to be easy to navigate and intuitive. We appreciate the feedback and are grateful for the opportunity to support you and your firm! MR Miranda R. Paralegal Legal Services Used the software for: 1-2 years ### "Filevine Review" September 17, 2021 5.0 Pros I love that the entire system is so easily customizable to help better suit the business needs. Cons The activity tab, which is utilized for all activities on a case - emails, phone calls, case notes, activity entries, etc. Because so much activity can take place on any given case, things are often buried or difficult to find. Review Source KB Kevin B. Owner Law Practice Used the software for: Less than 6 months ### "Don’t Buy This. No Support." March 2, 2024 1.0 Horrible. They said they would get some help for me and stick with us. That was more than a week ago. I should have known something when they wanted to sell me a coaching service for $2,500! Pros I liked nothing about it. It does not work. Cons Zero customer support once they got my money and a signed contract act Reason for choosing Filevine I should have chosen any other product. File cards would have worked better.) Review Source Response from Filevine March 5, 2024 Hi Kevin, we're sorry to hear that this has been your experience with Filevine. We remain committed to ensuring that you receive the necessary guidance to make the most out of our platform and would love to get you in touch with your Account Manager or Support Team to help resolve your concerns. We understand the importance of providing accessible support options and have made our team available from 7am-6pm MT via our new Live Help video support initiative. We encourage you to visit https://support.filevine.com/hc/en-us to get connected. AS Amy S. Attorney Law Practice Used the software for: 1-2 years ### "Filevine Cuts My Time in Half" April 5, 2024 4.0 Pros Love Filevine. I could not manage my legal docket without it. Customer Support is great - quick and knowledgeable. Cons Wish we could link related cases. 3 people in same accident Review Source Response from Filevine April 10, 2024 Thank you for your support and feedback, Amy! We're thrilled to hear that our customer support has been beneficial and Filevine has helped to cut your time in half! MB Matthew B. Attorney Law Practice Used the software for: 1-2 years ### "Filevine review" April 2, 2024 5.0 Pros Ease of use and lots of options to assist in optimizing your case management system. I love the all in one type nature of Filevine and its continued effort to improve and increase offerings to clientele. Most functions are very intuitive and there is a clear vision to help law firms automate all sorts of tasks that take up time. Cons Some of the additional functions are not as developed as I would like. Some issues do not appear until you actually get to use and play around with the new function. Also, some of the automations and small fixes are slow to get implemented. Review Source Response from Filevine April 9, 2024 Hi Matthew, we really appreciate you taking the time to leave your feedback! Talk to a Capterra advisor for free and get results within 15 minutes.