--- title: "Benefitsolver Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Benefitsolver the right Benefits Administration solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140807/Benefitsolver/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Benefitsolver 2.5 (13) [View alternatives](https://www.capterra.com/p/140807/Benefitsolver/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Benefitsolver Ease of use 2.6 Customer Service 2.0 ## Showing most helpful reviews Showing 1-13 of 13 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Security Coordinator Used the software for: Less than 1 year ### "Nice Integration" January 9, 2019 4.0 Pros I like the integration of the HSA account information and having it next other benefit information and payroll. Cons It seems like I can't include the HSA account with my other accounts on sites like Mint. It also doesn't really seem like I have an "account" at a bank. Review Source Human Resources Used the software for: 3-5 years ### "Great Interface for Employees to Access Benefit Information" January 31, 2021 4.0 As an end user of BenefitSolver, I was happy with BenefitSolver. It was easy to use, easy on the eyes and I never had any issues. The switch to a new TPA has, in my opinion, made the employee experience a little less pleasant from a user interface perspective but I cannot speak to the value added from switching to a partner better adapted to our business for for reporting and integrations. In my experience, those often have a greater impact on employee experience than user interface. Pros We've recently made a switch from BenefitSolver to a new TPA but what I miss the most is the interface of the BenefitSolver platform when employees sign in to view their benefit details. It was very easy to view and understand the information being presented and to navigate the site. Our new platform is a little harder for employees, myself included, to locate all of the information they are looking for at a glance. Cons Personally, I was very happy with BenefitSolver but I understand we made the switch to improve integrations and reporting capabilities. Review Source Engineer Used the software for: 1-3 years ### "Inaccurate descriptions for enrollment and terrible support with an attitude" December 21, 2023 1.0 This is the least useful benefits software I've encountered. It should be something I only have to set up and deal with occasionally and with an actual person but it's problematic and requires constant attention and resolving their many issues takes literal days. Pros Benefitsolver doesn't do anything better than its competitors. I never had complaints around other benefits software because it worked as expected and let you talk to a person who understood what was going on. Cons Support is worthless with circular menus, inaccurate information, long wait times, and a terrible attitude. The accounts are all funneled through one card so it's unclear where funds are being pulled from. The notifications are opaque and a pain to get to on top of offering no information other than to reach out to them. Review Source Team lead Team lead Used the software for: 3-5 years ### "Easy enrollment! No extra steps !" May 24, 2022 4.0 Pros I like that it was a breeze to enroll on dental medical and vision all in one pace. Cost efficient. Easy to enroll a dependent. No 21 questions. Each plan was laid out and easy to sift through Cons After the update, I don't have many complaints. Except the life insurance was confusing. But again that could be my lack of knowledge on terms Review Source AG Ahmed G. Fellow Used the software for: Less than 1 year ### "Easy to use benefits enrollment platform" March 11, 2022 5.0 Great overall. Pros I used Benefitsolver as a user, and I really like the ease of use and the straightforward approach to benefit enrollment, picking up choices, comparing plans and above all showing you at every single step of the way what your cost will be. Very good experience and definitely a nice way to enroll in benefits with your wokrplace. Cons It took me w hile to get a hold of a customer service rep the only time I needed this, but otherwise pretty smooth experience Review Source Owner Used the software for: Less than 1 year ### "Useless website, worse customer service" September 13, 2023 1.0 Cons Useless website, worse customer service. Phone number connects to service with two options, neither of which addresses problems. Live operator is non-existent Switched from Forced to by my umbrella company Review Source Response from Businessolver September 25, 2023 Thank you for your feedback. We're sorry your experience hasn't been positive. Any feedback is always taken into consideration to ensure we provide each individual with a positive experience. We have passed your concerns along to our team. CSR Used the software for: 1-3 years ### "Not user friendly and unreasonable denials" September 9, 2021 2.0 Pros My company switched about 2 years ago from a product that worked better and had better support. Cons Submitting reimbursement claims was a pain. Can't just take a picture with my iPhone of the receipt, so I scan and submit using a computer. Then the claim is denied as ineligible... When it's a receipt from the doctor's office! It was difficult to find what exactly was denied too. I had to go into "Activity" area of my account. The instructions from the notification email did nothing to help me find how to resolve the pending or ineligible claims. Seems like they are really trying to hold on to my money... Switched from company decision Review Source Accountant Used the software for: 1-3 years ### "I'm an employee from a company that uses Business Solver" June 15, 2017 1.0 Software was good, customer service ruins it for you! Pros They are very rude and unprofessional. I spoke to a customer rep about an invoice and she was very rude! I would have put a zero for customer support. Cons I've had different companies and this is the worst! You call them up and it feels like they are bothered by your call and want to get you off the phone if they don't like what they hear. They are very unhelpful when you need help. Review Source Dru M. HR Consultant Used the software for: 1-3 years ### "Horrible service. They take your money but do not send it to the insurance company. " April 17, 2018 1.0 None Cons They took our money but did not send it to the insurance company, thereby causing us to not be able to fill a life-saving prescription for my husband. When we reached someone, they simply said we could pay out of pocket & get reimbursed.This company is a total scam. Review Source Software Engineering Used the software for: Less than 1 year ### "worst customer support" October 13, 2023 1.0 MyChoice Market Place / Benefit resolver health coverage company wants money from customers. But they dont want customers happyness with their service. Pros I never used/claim health coverage choosen from MyChoice Market Place. Cons MyChoice Market Place / Benefit resolver health coverage company wants money from customers. But they dont want customers happyness with their service. Switched from New Employer Provided. Review Source Implementation Manager Used the software for: Less than 1 year ### "New in Market will take some time to create space in Market." January 16, 2018 2.0 Pros Software is ok not as good as Towers or Empyrean Cons Currently i would not suggest to use BenefitsSolver as your TPA. They are still working and are behind in the Benefits Industry sector. Need some real upgrade to capture the needs of new clients. Review Source Hr Used the software for: Less than 1 year ### "Easy to ise, customer service is prompt and local" April 26, 2018 5.0 Pros The software is easy to use, has good features for functionality, customer support is prompt and local, good design. Company is good at innovating and updating for needed features. Cons Some options are hard to find and get hidden. Sometimes I have to search for a few items sometimes. Review Source Retired Used the software for: Less than 1 year ### "This is an incompetent group unable to solve an issue" March 25, 2021 1.0 Calling in for help is futile Pros Web page was clean and easy to navigate. Cons Lack of information populated to the site. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.