# ToucanTech Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ToucanTech the right Alumni Management solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140805/ToucanTech/reviews --- ToucanTech 4.9 (151) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of ToucanTech Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews Gareth D Director of FoundationEducation Management, 201 - 500 employeesUsed the software for: 1-2 years. “We use the platform for all event management, and have found the process of organising various reunions and dinners, and managing payments, seamless and reassuring for the user.“ February 6, 2026 PA Philip A Alumni CoordinatorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “This is probably more me than ToucanTech but I find the search filters difficult to use to create bespoke mailing lists.“ September 25, 2024 Gareth D Director of FoundationEducation Management, 201 - 500 employeesUsed the software for: 1-2 years. “It enables us to communicate efficiently and effectively with our database, track emails and ensure accuracy of information.“ February 6, 2026 MD Michael D Volunteer Education Management, 51 - 200 employeesUsed the software for: 1-2 years. “Help information is on a separate Web page and the search on that is not comprehensive.“ June 9, 2023 Gareth D Director of FoundationEducation Management, 201 - 500 employeesUsed the software for: 1-2 years. “One of the missions of our office is to raise money for bursaries - ToucanTech has been central to this and we can proudly say that due to this effective and efficient MIS, more pupils now are attending Hurst on bursaries.“ February 6, 2026 SS Sue S Foundation ExecutiveEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “We previously used another website provider which we found very clunky and expensive.“ April 6, 2023 Harriet A Senior Development ManagerEducation Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “There is a lot of schools using ToucanTech so there is an instant network of users to tap into and learn from.“ December 2, 2025 SM Stephen M Database & ResearchEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “I have found certain usability aspects of the general reporting function a little frustrating, but this is a minor quibble and may be addressed by a new reporting interface which has been rolled out.“ March 22, 2023 ## Showing most helpful reviews Showing 1-25 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Melanie B. Development Director Education Management Used the software for: Less than 6 months ### "So happy we made the switch to Toucan Tech!" August 4, 2021 5.0 We are finding the Toucan Tech team an absolute joy to deal with. They know their stuff and are incredibly responsive and customer-focussed. I couldn't be happier that we have made the switch. Pros Having everything integrated in one system has radically improved our working processes. I have a very small team and reducing our admin load means we can spend more of our time doing the really important stuff like meeting donors and creating inspiring campaigns - which is also what we enjoy most. Cons We probably weren't fully prepared for the workload involved in verifying new members to the online community and this has made us review exactly when we fully launch the portal to our whole alumni community. Alternatives considered [Potentiality](https://www.capterra.com/p/142752/Potentiality/)[Graduway](https://www.capterra.com/p/134140/Graduway/)[AlumNet](https://www.capterra.com/p/151547/AlumNet/) Reason for choosing ToucanTech Having one integrated system definitely appealed. TT also offered great value for money and seemed the slickest product which was best suited to our needs. Review Source CH Carol H. Director of Marketing, Development and Alumni Education Management Used the software for: 2+ years ### "A user-friendly one-stop solution for alumni communications, database, fundraising and website portal." August 1, 2024 5.0 ToucanTech is a great product with a user-friendly front-end and back-end interface which is far better than other providers. I enjoy working with the helpful and knowledgeable support and data teams and would recommend Toucantech to anyone looking for a one-stop solution for alumni communications, database management, fundraising and dedicated alumni website portal. Pros ToucanTech has made a huge positive difference on the school’s alumni relations, particularly through the well-designed email templates and database. The filters have a great user interface and are easy to use, especially for anyone with little/no database management experience. There is lots of training available via the support website, online training and events and overall, I’d say using Toucantech is fairly intuitive. Cons I don’t have any negatives. My role is mostly marketing as well as covering alumni/development within a medium-sized school, so given the limitations on my time I’d say the only downside is knowing that there are so many useful modules and features available but I mostly use the basic functionalities. Switched from [Workbooks](https://www.capterra.com/p/109648/Workbooks-CRM/) Workbooks which was a generic sales database and not created specifically for the education sector. Review Source DW Dominic W. Teacher of Politics & Alumni Officer Education Management Used the software for: 1-2 years ### "Good for medium sized organisations" March 24, 2021 3.0 Amazing customer service Pros Record filter options + galleries interface Cons Design hub for newsletters is a bit clunky Alternatives considered [Graduway](https://www.capterra.com/p/134140/Graduway/) Reason for choosing ToucanTech Price Review Source GM Gertrude M. Alumni Coordinator Education Management Used the software for: 2+ years ### "ToucanTech a breath of fresh air" August 23, 2024 5.0 It has been delightful. Sending mass emails has been a life changer and the ability to post meaning full article which our alumni can selectively look at has been useful Pros It is a great place to store school memories and communicate with the alumni either in groups or as individuals. I also like the twenty four hour support. Cons I can't think of anything. My experience has been so good. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) To make the information more secure and to have use of a dedicated database management system Review Source KB Kate B. Alumni and Development Officer Education Management Used the software for: 2+ years ### "A pleasure to work with " July 31, 2024 5.0 I'm very pleased with my overall experience and would happily recommend ToucanTech! Pros I love that ToucanTech are quick to respond to any queries I might have with everything from day to day matters and more complex situations like our fundraising pathway and event management. They are always encouraging and supportive; exactly what you ask for in customer support, if you ask me. Cons The system is incredibly clever and is always being updated so my one draw back, if any, is that there are some functions which require a lot more time to get to grips with and require more attention to detail. Reason for choosing ToucanTech It was more affordable and housed all our needs - fundraising, alumni relations, data base management and events. Review Source VR Verified Reviewer Development Assistant Education Management Used the software for: 2+ years ### "Great customer service" August 1, 2025 5.0 Pros ToucanTech has proven to be an excellent platform for our alumni site— rich in features, and highly effective. Its wide range of tools makes it easy to manage and has significantly improved how we connect with our community. The customer support is consistently impressive, with fast, helpful responses and clear guidance whenever needed. Our account manager, \[sensitive content hidden\], has been especially approachable and supportive, making the experience even more positive. It’s evident that the ToucanTech team is committed to ongoing development, with regular updates and improvements that enhance both functionality and user experience. Although, sometimes things aren't followed up on in terms of updates. The platform has been instrumental in bringing our alumni community together through engaging features such as photo galleries, news articles, and a dedicated Careers page. Behind the scenes, it has also played a key role in helping us better manage our data—allowing us to segment audiences and streamline our database with greater accuracy and ease. Cons I find some of the systems and features aren't particularly intuitive, and take a bit of learning but the team on support@ are amazing and really quickly either teach you or make the changes necessary behind the scenes. The tool is more complicated than other sites, and the support is better is what I understand and I really appreciate all the hard work that goes in. Review Source M- Margarita -. \- Education Management Used the software for: 2+ years ### "Toucan Tech " October 28, 2024 5.0 Happy with Toucan Tech because it addresses a lot of the things we need in an alumni database. It allows us to store different types of information to help us get a better profile of our records. Staff are also helpful and responsive. Pros Its features are intuitive and user-friendly. It handles all our alumni database needs. Cons Can't think of anything at the moment. I appreciate that if there are certain things we can't do at the moment, it is included for consideration for future development updates. Review Source CS Caroline S. Alumni Relations and Development Officer Education Management Used the software for: 6-12 months ### "Great product well supported by the staff team." October 21, 2024 5.0 Really positive- supportive and friendly support team. Pros Quick response by the support team to queries. Combination and range of functions- data management and community platform especially. Cons Advanced Filters- it can take a while to set up a filter and I'm not convinced it pulls up all the relevant records. Feels like there's a lot of room for user-error. Review Source SM Sam M. Director of Development Education Management Used the software for: 1-2 years ### "Impressive software allowing us to best harness our community" July 29, 2024 5.0 I would characterise Toucan as having a very personal and tailored approach. They were the incumbent system when I joined, and having worked with them for over a year now, I have never had such a responsive and involved relationship with a software provider. They have delivered the changes and developments I wanted (as we moved to better utilise the power of their software) and the result has been a front and back end system I am delighted to work with. I am also confident in this strong working relationship being long term and continual improvements as a result. Pros Using Toucan it is very apparent that it has been thoughtfully developed as the fit-for-purpose tool to handle all aspect of community management. The back end database is allowing us to build and record a quality data set that will enable Brentwood School to continually improve communication, engagement, and fundraising in our wider school community ('Association'). Having this one stop hub makes our day to day easier as a Development team, but also offers convenience and consistency to those in our Association. Working with Toucan we are able to execute best practice through a well presented and user friendly system. Cons Toucan was built as a bespoke "all in one" system when they recognised many of the alternatives were slow moving or just repurposing more generic systems. This means they are still developing some integrations with third parties, but we have always found an option that works. Review Source AD Andrea D. Foundation and Alumni Executive Education Management Used the software for: 1-2 years ### "ToucanTech has been a gamechanger for us" July 30, 2024 5.0 Our move to ToucanTech was easy, and the more you use it, the more you realise its overall capabilities. Pros It is an all-in-one system that we can use to engage further with our past students and donors. We transferred over 10,000 records, and each time we send an email out, our data gets cleaned up by people directly updating their details. The daily automated emails you can set up are great and the data stored is easy to access and report on. Their support team and the customer manager you are assigned are outstanding. They reply to your emails and are always available for a training session where required. Cons I don't really have any cons; the only two things I think that could be improved in time are; when setting up an email ready for sending, you cannot send yourself or others in your team a test email directly from the template and the other would be to be able to add more than one picture in a news article without setting up a gallery. However, these are minor when you look at all the advantages you gain from the overall ToucanTech system. Reason for choosing ToucanTech It seemed more user-friendly, and after speaking with customers already using ToucanTech it became a very easy decision. One thing I kept hearing was their customer support was next level outstanding. Review Source VE Victoria E. Alumni & Development Manager Education Management Used the software for: 1-2 years ### "A great bit of kit of you're just starting out in development" March 17, 2022 5.0 ToucanTech have been really helpful since we used the package. They went over and above to ensure the journey from start to finish was slick and easy. Their Helpdesk is invaluable - quick responses to every question. Pros The best thing about this software is the front page it gives and the ease of use for both administrators and members. It's super easy! Cons Sometimes there is not enough information about processes or how to change things, but a quick message to the Helpdesk normally resolves everything. Alternatives considered [Graduway](https://www.capterra.com/p/134140/Graduway/) Reason for choosing ToucanTech Although they were a similar price, the smallness of TouchTech was more appealing. I felt that they would have more time for me if there was a problem. Review Source PJ Peter J. Alumni Relations Manager Education Management Used the software for: 2+ years ### "Using Toucan Tech to run an Alumni Website and Database" March 22, 2022 5.0 We are very pleased with Toucan Tech, it works for us and is much less complicated than our previous database. The website is easy to maintain and perfect for what we need to communicate with our members. Pros I find it easy to use, adding events and news stories is intuitive and can be done with very little training. Accessing the data is also very easy and can be done quickly on a PC or on your phone. Cons I think the only thing we would like to add is an Instagram feed to our Home page. Alternatives considered [Potentiality](https://www.capterra.com/p/142752/Potentiality/)[Graduway](https://www.capterra.com/p/134140/Graduway/) Reason for choosing ToucanTech We felt that it was the best option for us, we wanted a website and a database in a single package, it also offered good value for money. Review Source HC Hannah C. Development Manager Education Management Used the software for: Less than 6 months ### "Hannah Cutler Cheltenham College" March 16, 2022 5.0 There are huge positives and the software has already made a big difference in our abilities to run a website, collect data and soon to run online donations which is very important. I find the customer Services team respond very quickly and we have very much enjoyed our sessions with \[SENSITIVE CONTENT\] I do find that the Instruction Manuals/help guides on line could be more detailed with some topics missed completely and others only having a brief summary of the process you are trying to complete/attempt for the first time. There are many times, that had the help guides been slightly more detailed then I would have happily used these and worked though the steps and not needed to contact customer services. I think this would be hugely helpful. Pros I like the look and format of the software. The fundraising fund pages are extremely helpful in giving up to date stats and I like that you can build your own web pages and manage them instantly. This is extremely valuable, liberating and time effective. Cons Some parts of the software formatting are not always straightforward and take some time to work out how to use. I find the reporting element a little tricky but I know this is being worked on. It would be great if there were a few more "standard panels" in the design hub for building non-menu web pages that would offer more options in terms of layout. Reason for choosing ToucanTech I wasn't part of this process Switched from [InTouch Tool](https://www.capterra.com/p/194017/InTouch-Tool/) I wasn't employed then but I believe the ability to build manage the website and the fundraising aspects were key Review Source LA Louise A. Development Manager Education Management Used the software for: 1-2 years ### "Great product with multiple benefits" March 20, 2023 5.0 Really supportive team, quick to respond to queries and a very thorough onboarding. Our community are loving it! Pros Database management and growth. Enabling us to utilise content to attract our community to engage with us further. A virtuous circle. Cons Some of the user journeys could be further refined but I know the product team work continually on this with new improvements all the time. Alternatives considered [Graduway](https://www.capterra.com/p/134140/Graduway/) Reason for choosing ToucanTech Toucantech more suites to our community. Kore personalisation options in design. Review Source JM Jennifer M. Donor Relations & Database Manager Education Management Used the software for: 1-2 years ### "Best alumni website and fundraising database" March 31, 2021 5.0 This database gives us everything we need in one place. It is also constantly evolving and taking advice from customers to improve and increase its offering. Pros It's very easy to use and the support Toucan Tech provide is very personal and they always resolve any issues you send. Having our alumni website, fundraising data and email manager in one database has been the biggest advantage. This allows us to much more effectively report on engagement, identify new prospects and link up better between fundraising and alumni relations. Cons The initial move was tricky as our data is quite complex. However, the data team are very used to migrations like ours and helped us through the process. Any issues are very quickly fixed even when you've moved to the live site. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Graduway](https://www.capterra.com/p/134140/Graduway/) RE and Graduway together were very expensive to run and were difficult to properly sync up. Toucan Tech provided us with a platform that was half the cost, allowing us to look at our data more effectively. Review Source IB Isabelle B. Director of Development and Alumni Relations Education Management Used the software for: 2+ years ### "The best alumni and fundraising software providers on the market!" August 16, 2024 5.0 We are an early customer of Toucan Tech and started working with them about 6 years ago when we decided to implement our first alumni software. It has been a huge pleasure along the way particularly because the team remains the same - their customer service is first rate all round. Pros The whole team is very approachable and helpful, the tech team takes onboard all our comments and implements most of them and the software is very intuitive and user friendly. The software is also very complete with both an alumni and fundraising platforms. Cons I absolutely love everything about Toucan Tech! Review Source EH Emilie H. Development office Primary/Secondary Education Used the software for: 2+ years ### "Excellent customer support" August 28, 2024 5.0 Very good, no complaints. A robust and easy to use interface with lots of functionality Pros Great staff, always keen to help and get back to you. There are lots of training videos and guides. Cons As with any database, it won't always do what you want it to do, but the team work hard to get fixes in place where possible. The cost is probably market average, but it is still a big investment. Review Source ES Emma S. Head of Development Education Management Used the software for: 2+ years ### "Toucan Tech at state school" September 9, 2024 5.0 Very good support services - they are always delivering new products and updates Pros As a team of 0.5 FTE Toucan Tech is easy to use for Newsletters, comms, and fundraising appeals Cons Hard to say but it would be great to allocate seating for events Review Source GC Grace C. Head of Alumnae and Development Primary/Secondary Education Used the software for: 2+ years ### "Highly recommended product for school alumna and development offices" August 4, 2021 5.0 Overall we are very happy with ToucanTech, so much so that we have recently resigned with them for a further three year contract. The product answers all of our needs within our alumnae and development office. Pros The best part of the software is that it is a one stop shop, so you have your database, fundraising, online portal, and events functions all tied into one package rather than needing different software options to answer different needs. Cons We are generally very happy with this product, but of course as with all products, there are occasional glitches. However, the customer support team always respond very quickly and efficiently to these and they are constantly working to improve and to bring out new features. Review Source Paul H. President Education Management Used the software for: 2+ years ### "Great Software and greater support" April 4, 2023 5.0 fantastic, Our engagement with our community and accuracy of information is significantly better than our old Dynamics system which required very expensive and constant customisations as it wasn't fit for purpose for an alumni organisation. Pros The overall SaaS solution is helpful in tht all new features automatically show up without any delay or work on our side. Donation and now membership management are the two most critical aspects of what we use Toucan for. Our communications strategy is also well enabled by toucan. Their support is second to none. Always responsive, helpful and ready to support Occasionally a design expert comes to us to show how they could help make things look even better. Cons Toucan could have more payment integration to enable less costly payment methods like direct debit or bank transfers. Being able to mass update fields and custom fields would help remove administrative burdern. In general they are able to take on feedback and look to build into the platform what we need. Reason for choosing ToucanTech It had the majority of features that were important to me and their support was great in the pre sales and continued afterwards. Review Source Vitali V. Community Relations Director Education Management Used the software for: 2+ years ### "Best product and service in the alumni portal and fundraising business." March 21, 2023 5.0 Pros It's easy to love a great product, it's easier to love ToucanTech because in addition to the amazing product, they offer a second to none service. The team at ToucanTech met us every time we had a question, an issue, or simply wanted to discuss improvements to the platform. Cons There is really nothing that we do not like about the service or the product which is why we were one of the first international schools to jump on board and continue to be a loyal customer. Review Source SE Sara E. Alumni Offier Education Management Used the software for: 2+ years ### "More than a product/service provider...this company consistently go the extra mile" February 28, 2017 5.0 I have been working with ToucanTech for the past two years using their Alumni Software. They are more than a 'service provider'. They listen and adapt and change to feedback from their users, which is not something I have experienced before. Other companies I have worked with say they listen but nothing ever seems to change. ToucanTech have a thirst and desire to be the best and this comes across in everything they do and in my humble opinion they are the best. They go the extra miles every day and make their customers, like me, feel part of their family'listened too, respected and willing to grow together. Their software is intuitive, easy to use and most of all FUN to use. I come into work excited to see what has happened on my 'network' and keen to do more. We really are seeing a change in the way our Alumni 'see' our school...they are seeing the value we can add to them now and how they can use their network to benefit them. We could not have done this without ToucanTech. I really can't say a bad word - ha ha apart from the fact that I now have Alumni connecting with me every day now so I am very very busy!!! Pros Easy to use Links to SIMS so makes downloads easy FUN for our end users If you see improvements they really will listen! Additional Services they provide e.g. Report on how your network is performing making it easy to feedback to your school They have a network where you can link in with other people using the software to share ideas/experiences Review Source LA Lesley A. Foundation Office Communications Manager Education Management Used the software for: 2+ years ### "Intuitive system with good support" March 24, 2021 5.0 Alumnae communications - very easy to send targeted emails by user group, location, industry, etc. Alumnae support - eg, identifying people who can offer work experience to students. Events management - advertising and booking in attendees for events. Pros We were offered a tailored training day before setting it up - we could specify the main features we would use so the training was adapted to our needs, eg, how to produce reports we needed to replicate. It is pretty intuitive, but online / telephone support is good when needed. The team are very friendly and helpful, and will 'take over' the PC to talk you through solutions if necessary. The weekly support emails are helpful and let you keep on top of new developments. Graphics are good, we have had good feedback about the 'look and feel' of communications from our alumnae community. Cons Integration was quite a significant task due to volume of data but it was well managed on both sides. The advanced filters and mass emails are possibly the least intuitive parts to use but this was resolved with good support and increased user familiarity. Reason for choosing ToucanTech I was not involved in the decision but ease of use was a factor. Review Source JC Joshua C. Marketing Assistant Education Management Used the software for: 2+ years ### "Concord College's Alumni Network - Powered by Toucan Tech" September 4, 2020 4.0 The overall experience is fantastic, and I feel that the more you engage with Toucan Tech's helpful support team, weekly emails, updates and webinars, the greater the possibilities become for your Alumni Network. It's very helpful to test out new features and understand how they can benefit you site. Any problems, the team are always quick and responsive to emails and calls, fixing or overcoming issues no matter how big or small. Pros The design hub is extensive so you can really personalise your network, however at the same time, it is straightforward to learn and implement and helps to create a professional looking site. I particularly like the customisable layout of the homepage and the types of menus you can select. The recent update allowing drop-down menus is also beneficial in creating a more user-friendly network. Lastly, the content editor is simple and allows for excellent article-creation in no time at all! Cons I feel there is further scope to boost engagement, such as enhanced capabilities to 'like', 'comment' and 'share' other users' content. There are often small bugs or technical errors when using the 'advanced filters' to organise records for emails etc. Review Source mH miranda H. Director External Relations Education Management Used the software for: 6-12 months ### "Why use ToucanTech" March 20, 2023 5.0 alumni engagement and comms has been turned into a customer friendly process Pros Ease of implementation and stellar support Cons numerical ordering of class groups is not possible - this would be simple coding Reason for choosing ToucanTech Far easier to use Review Source Talk to a Capterra advisor for free and get results within 15 minutes.