# CentralReach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CentralReach the right Applied Behavior Analysis solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140743/CentralReach/reviews --- CentralReach 4.3 (155) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Reviews of CentralReach Ease of use 4.0 Customer Service 4.3 ## Pros and Cons in Reviews LL Laura L Certified Occupational Therapy Assistant, COTAMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I mostly use CR Calendar, and convert notes-> billing weekly visits. But it works well for the ABA staff, unless it is being glitchy.“ April 10, 2025 CS CLAUDIA S CEOMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Central Reach has not provided us with an adequate solution for issues with Change Healthcare and the cost keeps creeping up with no discounts for bundling at ALL.“ May 29, 2024 HJ Harry J Chief Executive OfficerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Their user-friendly platform has allowed us to manage our client data more effectively and has provided our clinicians with the necessary tools to deliver high-quality care to our clients.“ April 28, 2023 AL Alysia L Registered Behavioral TherapistHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Before the update it was hard to write notes on time and it glitched a lot kicking myself and other coworkers out of the note before saving it.“ February 16, 2025 HJ Harry J Chief Executive OfficerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Central Reach's platform serves as a one-stop-shop for our organizations, enabling us to manage all aspects of our operations within a single platform.“ April 28, 2023 EQ Emma Q Registered Behavior TechnicianHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “It often logs me out while I am using it and will delete the data I have inputed within it.“ February 27, 2025 CM Carole M Operation ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “Customer service is amazing as you have your own manager attach to your account- Always improving to make client experience easier-“ November 21, 2024 SP Shannon P Practice ManagerMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “This company does not care at all about their customers, they only care about squeezing every last dollar out of you for a subpar product.“ August 5, 2024 ## Showing most helpful reviews Showing 1-25 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jose V. Support Hospital & Health Care Used the software for: Less than 6 months ### "Central Review" September 20, 2018 5.0 I would definitely recommend this software for a normal computer usage, not the app Pros It optimizes a lot of work. We use it to do clinical assessments and it does a great job Cons I believe that there is a lot of improvement areas in the mobil app Review Source Response from CentralReach October 1, 2018 Thank you for the positive review Jose! We're very pleased to be able to help you with your day-to-day work needs. As for the app we are actively improving it and have a new version coming out very soon! SN Sadie N. RBT Child Day Care Services Used the software for: 6-12 months ### "CentralReach Experience " February 17, 2025 4.0 Overall I have had a positive experience using CentralReach Pros What I liked most about CentralReach is the ease of use. Cons What I like least about central reach is when it crashes and does not save data. Switched from [Relias](https://www.capterra.com/p/179573/Relias/) The company I was with changed to Central Reach Review Source SP Shannon P. Practice Manager Mental Health Care Used the software for: 2+ years ### "Buyer beware" August 5, 2024 1.0 First of all, users need to know that if you are unhappy and decide to switch to another EHR, Central Reach does not give you a copy of your patient records. Each patient document has to be individually downloaded by you, which is a 4 step process that does not keep your naming conventions. Central Reach may have some of features that you need or would like, but each individual feature is a high additional monthly cost to add on. The software is cumbersome, clunky and not at all user-friendly. Reports are also clunky and require a ton of manual modification to be usable, and do not contain all of the information you would commonly need. Supposedly, you can have better reports turned on for your practice, but it costs significantly more. The basic mobile site does not work for your BTs and. After many years of making it work, with tons of service disruptions because the software was down for sometimes days at a time, and not trusting that the high additional monthly costs would make it that much better for us, we decided to switch to a different platform, only to be told that they had automatically renewed our annual policy a full month before it was due for renewal, insisting that our contract had been on auto-renewal for years even though they manually renewed with us every year prior. They then pointed us to a subsection of their website that stated that contracts will be automatically renewed at their discretion and that cancellations need to be requested more than 45 days in advance of the renewal date, which again, I had done, but because they renewed our annual contract a month early without notifying us, they did not count our notice as sufficient and were unwilling to discuss this, acting as if their hands were somehow tied. This company does not care at all about their customers, they only care about squeezing every last dollar out of you for a subpar product. Buyer be very very wary. Pros I'm honestly having trouble identifying a positive thing about Central Reach. Cons Complete lack of transparency around contracts, billing, and patient data. Review Source VR Verified Reviewer ABA Therapist Mental Health Care Used the software for: 6-12 months ### "CentralReach For ABA Data Collection and Storage" February 17, 2021 4.0 I am able to record and store all my clients data easily in one safe place. Pros I like how CentralReach systematically prompt fades as the client got closer to acheiving our behavioral targets. It was relatively simple to use and I use it for 7 hours each day so that's a huge help! Cons Although I know that it's imperative for the system to log out after a period of pause for HIPPA reasons, however, I wish the system let you stay logged on for a bit longer since I would constantly have to re-log back in during the time I was administering DTTs. Review Source CM Carole M. Operation Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Good overall" November 21, 2024 4.0 The system is user friendly - Both employees and clients can use the system to keep track on the progress and communicate - Employee can convert notes of session easily. Set up is easy. Integrated with insurance company for easy reimbursement' Some reporting may be tricky. With the constant support and changes this platform is a good option Pros Customer service is amazing as you have your own manager attach to your account- Always improving to make client experience easier- Robust learning platform for ABA industry. The learning platform is growing and adapting to client demand. Cons The help SOP are not always up to date-Agent send them over and you have to reach back until you can get help. Scheduling AI at a starting point program- We have not save time yet with this additional tool. Reporting and tracking in the Learning platform is weak, Making it hard to follow progress on the learning side. Review Source VR Verified Reviewer Executive Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Total Lack of Sales Integrity" April 21, 2020 2.0 I very much regret this purchase and am even considering making a switch AGAIN despite the high switching costs. I had a good customer success lead but she couldn't do anything to help the fact that we had a sales rep who over promised and could not deliver. Pros Clean interface, customized forms. Pricing is okay. Cons I finally have to review this because I am so frustrated with this software! So much was promised during the sales process and once we were well into implementation, one by one these things were denied. Additionally, as soon as you "go live" you are directed to use the support ticket function for any questions or issues, and they direct everything to an Ideas Portal which is not maintained. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CentralReach False promises made during the sales process. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Practice Fusion is no longer supported by Allscripts and it is a risk to keep using the service. Review Source AB Aaron B. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent choice for growing or multidimensional therapy companies" November 20, 2024 4.0 I am a big fan and encourage all autism therapy practices to consider CR first. If you have a very straightforward model in a small practice and every client gets the same program, there may be simpler options out there. But if you individualize care and offer a variety of treatment models and therapies, CR has a lot to offer. Pros Amazing customer support - best of any tech platform I've ever used! Extremely comprehensive and customizable to a variety of practices and service models. Best suited for ABA but also functions well for other billable services including speech/OT, counseling, and diagnostic evaluations. Cons It requires a substantial investment of time and energy to set up optimal customizations and document your own unique organizational workflows. If you do that, it is very powerful - but if you don't, it can be overwhelming or you would just be missing out on many of its great features. Review Source bG beth G. owner manager Behavior Analyst Mental Health Care Used the software for: 2+ years ### "Scalable for ABA business" December 5, 2024 5.0 I like a practice management software as opposed to everything on paper like it was before 2021. The software is easily scalable as the business grows. Pros Integration of different aspects of ABA therapy and business Cons RBTs complain about it not being easy to prepare and convert notes at sessions Review Source KG Kelly G. RBT Mental Health Care Used the software for: 2+ years ### "All in one!" February 6, 2025 5.0 Pros That everything as a therapist was in one place. I was able to review data, plans, graphs, and be able to assist with reassessments and other things at ease. Cons The cost, was per therapist which adds up quickly if each client as 2 therapists. Review Source ET Emilee T. Behavioral Health Technician Hospital & Health Care Used the software for: 6-12 months ### "CentralReach experience " April 24, 2025 5.0 Positive overall experience, would recommend to others in similar fields. Pros Ease of use, navigation was fairly intuitive, able to communicate internally. Cons Was difficult to navigate from a cell phone, some functions worked better on a desktop. Review Source MB Makenzy B. BCBA Mental Health Care Used the software for: 1-2 years ### "Central Reach Review" February 7, 2025 5.0 Pros Being able to individualize prompts, user friendly, calendar/ session notes were user friendly to complete Cons Not being able to track data when not connected to wifi Review Source BL Birdem L. Team Leader Medical Practice Used the software for: 2+ years ### "The Great Central Reach Experience." December 5, 2024 5.0 Experience is very nice, interface is very easy to navigate. Pros Easy to navigate, ang after sales is great too. Cons There are updates that they roll out recently that did made my experience hard. I hope they roll back filtering system. Review Source AB Angela B. BCBA Individual & Family Services Used the software for: Less than 6 months ### "Helpful Product " January 20, 2025 4.0 I enjoyed the easeat which records and concerns could be automatically communicated. Pros Convenience i enjoyed the convenience of a well designed system. Cons I had no complaints when using Central Reach. Review Source JM Jaime M. Operations Analyst Mental Health Care Used the software for: 1-2 years ### "Great Customer Service, Great Product!" May 4, 2023 4.0 Overall, it has been a good experience switching to CentralReach throughout the past year. There have been a lot of growing pains, but we are definitely able to keep an eye on everything from intake to billing much more efficiently than before. Pros Moving to CentralReach has had an extremely positive impact on our day-to-day operations. It is intuitive and user friendly. It can do nearly everything that our old system could not do, faster & better! They are constantly updating and improving the interface and features. Cons Since CR is in use in a variety of states/markets/etc, if we have a specific feature request that only affects a small number of organizations, or only affects our organization, it is placed at the bottom of the development list. Which, from a business standpoint, totally makes sense and we understand, but can occasionally be frustrating if we can't find a suitable workaround while it is developed. Review Source PT Perle T. BCBA Hospital & Health Care Used the software for: 1-2 years ### "Do not use for ABA data collection purposes" November 17, 2021 2.0 The technical difficulties combined with the very complicated user experience make this a platform I discourage ABA providers from using. Pros The calendar views, authorization management and utilization are great to use. Cons The process to setting up data collection for ABA providers requires a huge amount of response effort compared to other platforms like Catalyst. The procedures are so disjointed between the overall data book, the goals, importing curriculums, I work twice as hard to include relevant info. In order to be compatible with their reporting system, you have to place information at goal levels that should be at target level or enter it twice if you wish to access it logically for data analysis. The graph view does not allow for trends across anything but an entire time period (does not adjust per month or 3 month period for example), if you switch data to per week or month, goal and phase change lines disappear. You cannot view an average of data. The reports generated looked very unprofessional and you cannot alter graphs to different views unless you manually delete them and re-import. The list goes on. The CONSTANT tech issues lead to problems with session timers, saving data, trouble with rates that took months to resolve, and often a complete inability to access any necessary parts of the platform during business hours. At least 1 time per week there are issues, sometimes more. Our clients and staff pay the price for this. Review Source RM Rebecca M. Lead Accountant Hospital & Health Care Used the software for: 6-12 months ### "AAI- ABA Therapy performance review" April 27, 2023 5.0 We have begun to organize and utilize aspects of Central Reach to promote centralized reports and management by accessing tutorials through the Education modules. We are becoming versed in the capabilities within Central Reach and learning simultaneously where we have short falls and how to overcome them. Pros Centralized approach to billing/practice management. Cons The inability to create simple reports from a financial accounting standpoint. It is clear Central Reach has "some" accounting aspects but proper accounting is best managed by using offline worksheets in conjunction with the reports available inside Central Reach. Review Source JG Joshua G. Software Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Review" April 28, 2023 4.0 Pros CR customer support is nice. \[sensitive content hidden\], our account manager is very helpful Cons Data disappears occasionally when staff are taking data. We have been unable to determine why. The iPads do not lose internet. Review Source CT Connie T. Partner/Finance Director Medical Practice Used the software for: 1-2 years ### "Been using a little over a year and overall very happy with the product" April 28, 2023 5.0 Overall, we have been happy with the software and the support team. Pros As the billing director, I am impressed with the ease of billing, sending claims and follow-up. Cons The ability to print notes for audits. This seems like a very difficult and time consuming task compared to our old system. Review Source PA Philip A. CEO Hospital & Health Care Used the software for: 2+ years ### "Central Reach" April 28, 2023 4.0 We have been a Central Reach user for over 10 years. Best product for ABA practices. Pros Central Reach is the best software for ABA practices. Cons Down time and functionality busts when new releases occur. Reason for choosing CentralReach Ease of use. Review Source VR Verified Reviewer Owner and Behavior Analyst Hospital & Health Care Used the software for: 2+ years ### "The best all-around software to manage an ABA practice" December 19, 2018 4.0 Pros Functionality- all the features and items you need to manage an ABA practice, from scheduling to data collection, secure messaging, timesheets, billing, and authorizations are included in this software. Customer service is top-notch and the company is great about communicating updates and changes. Cons The platform is not inherently user-friendly. While it becomes second nature for users that are experienced with the platform, it can be overwhelming for new users or users who are not comfortable with technology. Review Source BL Birdem L. Remote Staff Medical Practice Used the software for: 1-2 years ### "Central Reach Experience" April 27, 2023 5.0 My overall experience with Central Reach is very good. Excluding the cons I mentioned, the product is almost perfect and definitely on the right path. Pros The most impactful feature that I noticed with this product is how easy it is to use. It's very user friendly and clean, with the bonus of having a regular updates and as well as quick responding customer support. Cons The least favorite I have with this product is, every time there is a new feature added, some functions tend to get temperamental and glitchy. Review Source SM Sara M. Operations Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "CR Review" October 31, 2019 5.0 Our cash flow seems to have improved since we have been using Central Reach. Staff seems to be happy that they don't have to sign into multiple platforms. Pros I like how most processes that we need are all in one place. Cons Reports should be a built in cost and not extra for the advanced reports. When we first looked at the advanced report option for a week we thought they were not as powerful or useful as they should be. The scheduling could really use some improvement. I believe this is being worked on however. If it is, I would be happy to help in beta testing. Not allowing a group appointment for things like Company Wide meetings. Currently you have to go into each staffs calendar and ad them separately. It would be nice to have some basic options such as turning off "generics" from showing in drop down lists of people. Reoccurring tasks and being able to sign a task to multiple people at one time. Accommodate for various travel time and mileage reimbursement scenarios regarding scheduling. Review Source NG Nic G. CEO Mental Health Care Used the software for: 2+ years ### "I do not recommend" January 27, 2022 2.0 Pros Data collection options are great. Overall system, when working, is relatively easy to use. Cons Frequent problems with servers being down, slow processing, and more recently missing data. Review Source SS Sage S. RBT Mental Health Care Used the software for: 6-12 months ### "Gets Job Done but Could be More User Friendly" November 8, 2019 4.0 I use Central Reach every day as an RBT to gather data on my clients and help them reach their behavioral goals. I like the data-gathering interface because it allows me to quickly put in data so I can stay in the moment with my kiddo. Pros I like that is has everything I need for work all on one platform. I can see my notes, schedule, gather data, etc all on Central Reach. I like the data taking platform and its ease of use (I wish I could rearrange items on my end though). I also use the app for its offline data collection feature which is quite handy. Cons I do not like how many hoops I have to jump through to get to the feature I want. For example, finding my total authorized billable hours for the month is a several step process my company actually had to make a tutorial for us to be able to do it. I would also enjoy a "read all" feature for clinical notes/better way to organize them. The calendar could be improved as well, I like seeing the whole month but the size of appointments makes it unreadable. Review Source MW Maura W. Owner Education Management Used the software for: 2+ years ### "Central Reach is the best practice management software for the field of Applied Behavior Analysis" November 5, 2019 5.0 Our experience has been wonderful. We have been with CentralReach for over 5 years. I cannot imagine running our company without it. Over time, CentralReach has worked to improve and increase usability for BCBAs. Most of all, the customer service is wonderful. Pros This software allows connectivity between all aspects of the company. Claims, timesheets, data collection, authorization management, and billing are seamlessly connected for clients and staff. Cons The software is not easy to learn to use. This can be a barrier for new staff. Though the power of the software makes up for this and it is worth persevering to learn to use it. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.