# CentralReach Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CentralReach Software - reviews, pricing plans, popular comparisons to other Applied Behavior Analysis products and more. Source: https://www.capterra.com/p/140743/CentralReach --- # CentralReach Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CentralReach ## What is CentralReach? CentralReach is an AI-powered ABA practice management and EMR platform built specifically for autism and IDD providers. Used by 4,000+ organizations and 200,000+ clinicians, the platform unifies scheduling, clinical documentation, billing and claims, assessments, staff training, and analytics in one HIPAA-compliant system. Its proprietary AI, cari, is trained on billions of care data points and validated by 40+ BCBAs. Built under a Responsible AI framework, cari automates scheduling, compliance audits, and claims workflows to reduce administrative burden, support BACB and payer requirements, and protect revenue. Purpose-built for ABA workflows, CentralReach helps providers improve outcomes, reduce burnout, and scale care delivery. ## What is CentralReach used for? [Applied Behavior Analysis](https://www.capterra.com/applied-behavior-analysis-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Therapy Notes](https://www.capterra.com/therapy-notes-software/) Overall rating Based on 155 user reviews Reviews sentiment Positive 86% Neutral 7% Negative 6% Pros & cons Accessible and user-friendly design Intuitive and organized interface Frequent glitches and outages Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## CentralReach alternatives Highest Rated [4.8 (107)](https://www.capterra.com/p/179836/Theralytics/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (81)](https://www.capterra.com/p/203725/Noteable/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.1 (60)](https://www.capterra.com/p/177929/rethink/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 77% of reviewers rated it above 4 stars [4.5 (24)](https://www.capterra.com/p/210165/Behaviorsoft/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/140743/CentralReach/alternatives/) ## Pros and Cons Accessible and user-friendly design 83% positive reviews out of 36 Most users report ease of use, straightforward setup, and versatility across devices for daily tasks. Frequent glitches and outages 88% negative reviews out of 25 Most reviewers find bugs and issues disrupt workflow, with slow problem resolution and confusing error notifications. Intuitive and organized interface 89% positive reviews out of 27 Most reviewers describe user interface as visually clear, easy to navigate, and supports efficient workflows. Brad R Application Analyst, 1,001 - 5,000 employees. "Navigation is easy for our users plus there are multiple ways to get to the same "end result" which is highly effective for workflows. " ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. For ABA Industry 4.2 (37) 78.38% of 37 reviewers that rated this feature as important or highly important Tools developed specifically for use within applied behavioral analysis industry Progress Tracking 4.0 (37) 89.19% of 37 reviewers that rated this feature as important or highly important Reporting on how each user, task or process has advanced since its initiation Reporting/Analytics 4.2 (37) 75.68% of 37 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data ABA Data Collection 4.1 (35) 82.86% of 35 reviewers that rated this feature as important or highly important Observe and record information about your charge's behaviors and characteristics Appointment Management 4.0 (23) 82.61% of 23 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling HIPAA Compliant 4.8 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection CentralReach 92 features Observe and record information about your charge's behaviors and characteristics Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Track visitors'/audience's responses across web pages and other optimized content Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Electronic storage of stakeholder contact information Private online space that lets businesses securely share documents and provide information access to clients Securely transfer, access, exchange, integrate or use data with different providers or systems Record and organize clinical notes and progress notes for each patient after interaction with a physician Automatically generates E/M codes based on information collected during patient charting Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Protect sensitive data for digital privacy Manage and store data in a database Graphical representation of data Tools that provide relevant information at specific times to support judgments and courses of action Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Manage product specific documents in a categorized order Electronically collect payments for goods or services Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records Tools developed specifically for use within applied behavioral analysis industry For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Designed for the use of occupational therapists Store, manage and track all forms in a centralized location Establish measurable goals and objectives and track their progress over a specific period of time Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Conduct intake assessments to determine patient health status, medical history, conditions, etc. Checking eligibility of patients for different insurance claims Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Captures invoice data and maintains comprehensive records for auditing and reporting purposes Organize and track educational activities Manage billing and payments for a healthcare provider Access software remotely via mobile devices Manage and support multiple locations Supports practices with multiple healthcare professionals For practices with multiple providers Allow users to create, edit, and sort multiple notes Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients A repository of patient data, including their past and current health issues, treatment history, and more Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Observing and tracking a patient's health status, condition, and wellbeing Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Manage employee salary processes, data, taxes, and records administration efficiently Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Process of managing several related projects or business activities to achieve organizational goals Customizable notes that help healthcare professionals document and track patient progress Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Active reporting of data and metrics Ability to record, store, update, and retrieve information Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Private client session notes for coaching, therapy, etc. Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Schedule shifts for staff/employees, track hours worked, and manage staff payroll Create, save, and re-purpose templates for emails, forms, etc. Tools to help therapists document, record, and recall patient encounters Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.3 (152) 4.3 Based on 152 reviews ## Pricing Value for money 4.1 (97) ### Starting price Free trial not available Value for money 4.1 (97) 4.1 Based on 97 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (128) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (128) 4.3 Based on 128 reviews ## User reviews Overall rating 4.3 Based on 155 reviews Filter by rating 5(85) 4(49) 3(11) 2(6) 1(4) Mentioned topic Sorted by most recent AA Amber A. Behavior Analyst Health, Wellness and Fitness ### "Good software that could use some tweaks " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 September 11, 2025 Over all it's a decent software that has room to improve. I wish I could meld it with other software to combine preferences and improve client data collection. Pros I liked the data collection page and methods to collect data. I also like how you can view the graphs as you're collecting data. I did like the ability to structure the session note. Cons I did not like the method to add and manage new goals. It's very tedious and difficult to understand if you're not fully trained on it. Adding and removing appointments was also tedious. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Maria C. Owner Mental Health Care ### "CentralReach For Very Small Business" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 24, 2025 I would say I like CentralReach. Representatives have been great most of the time. Putting in a ticket is slow to get things resolved. I used to be able to call and get things done right away. I have been using CR for over 12 years now, and I like to think I gave them some good ideas in the beginning. Just very expensive for us. Pros CentralReach is great to have everything in one place, such as data collection, onboarding paperwork, timesheets, billing, claims, invoicing, trainings, etc. Haven't been able to find another platform that has all of this. Cons The cost of all the add-ons is a bit much. Also, having to pay that for each employee when only certain ones use a feature. Very expressive for a small company like mine. Not a fan of the app and their checklists. Lastly, it's annoying that they don't connect with all the other platforms we use. Alternatives considered [AlohaABA](https://www.capterra.com/p/192774/AlohaABA/) [ABAdesk](https://www.capterra.com/p/185531/ABAdesk/) [Catalyst](https://www.capterra.com/p/203639/Catalyst/) Reasons for choosing CentralReach We would love to switch but no one else has all the bells and whistles we need Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ET Emilee T. Behavioral Health Technician Hospital & Health Care ### "CentralReach experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 24, 2025 Positive overall experience, would recommend to others in similar fields. Pros Ease of use, navigation was fairly intuitive, able to communicate internally. Cons Was difficult to navigate from a cell phone, some functions worked better on a desktop. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FM Freyxa M. Onboarding and training Supervisor Mental Health Care ### "Central Reach and ABA" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2025 My overall experience with Central region has been really good, really user-friendly and really easy to grab a hold of it Pros What I like about Central, which is that is a software that has only information and it’s really useful, friendly, including the mobile app to just take data or just to have information as an HR admin, it’s a really good and forward software to make everyone’s life easier and it doesn’t matter if it’s from the clients’ end or company’s Cons As good as it is, what I like the least about reach is how general it can be, and how specific permissions cannot be provided Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Laura L. Certified Occupational Therapy Assistant, COTA Mental Health Care ### "Little good, lots of work- could improve" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 April 10, 2025 Fine for the minimal amount I use it now. We ended up setting up a second EMR for the Speech and OT providers to document in, and only upload the necessary documents into CR. I mostly use CR Calendar, and convert notes-> billing weekly visits. But it works well for the ABA staff, unless it is being glitchy. Pros This system supports our clinic's ABA documentation and data collection nicely. Cons This system does not support creating Speech, Or OT Evaluations and documents - those were written in Word/ Docs and copy/ pasted in when we used CR for documenting purposes. Also the calendar feature is too rigid, not easy to create or change appointments at all, or to see when other providers have appointments with shared clients (ON the calendar). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Julia H. RBT Individual & Family Services ### "Review for CR" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 6, 2025 Pros The ease of use to different staff levels. Cons Constant crashing initially in my experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Josie G. Apprentice Education Management ### "Positive Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2025 I utilize it daily and it is very feasible. Pros It is very versatile and personalizable. Cons It often lacks or restarts which requires us to lose data. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EQ Emma Q. Registered Behavior Technician Hospital & Health Care ### "Centra Reach " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 27, 2025 I have been using it for 3 years and definitely think it does a nice job overall for all the things I use it for in my day to day work. I have seen some other platforms for data collection and I do think CR is the best looking platform and does well overall Pros I like that is accessible on many different devices and is very versatile in its use. I can edit and change many settings to fit my needs. Cons It often logs me out while I am using it and will delete the data I have inputed within it. I also don't like that I can only be logged in on what device at a time. I often want to have it open on my tablet and laptop at the same time during work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SN Sadie N. RBT Child Day Care Services ### "CentralReach Experience " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 17, 2025 Overall I have had a positive experience using CentralReach Pros What I liked most about CentralReach is the ease of use. Cons What I like least about central reach is when it crashes and does not save data. Switched from [Relias](https://www.capterra.com/p/179573/Relias/) The company I was with changed to Central Reach Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Alysia L. Registered Behavioral Therapist Hospital & Health Care ### "Easier with update " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 16, 2025 It was better towards the end of my experience with central reach. Pros With the new update my last company was able to afford the Ai generator. It made it easier to write notes in time. Cons Before the update it was hard to write notes on time and it glitched a lot kicking myself and other coworkers out of the note before saving it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140743/CentralReach/reviews/) Popular comparisons [Theralytics vs CentralReach](https://www.capterra.com/compare/140743-179836/CentralReach-vs-Theralytics)[AlohaABA vs CentralReach](https://www.capterra.com/compare/140743-192774/CentralReach-vs-AlohaABA)[Rethink vs CentralReach](https://www.capterra.com/compare/140743-177929/CentralReach-vs-rethink) [CR Essentials vs CentralReach](https://www.capterra.com/compare/140743-210165/CentralReach-vs-Behaviorsoft)[SimplePractice vs CentralReach](https://www.capterra.com/compare/130710-140743/SimplePractice-vs-CentralReach)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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