# Page 2 | Greenlight Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Greenlight Guru the right Quality Management solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140578/greenlight-guru/reviews --- Greenlight Guru 4.4 (80) [View alternatives](https://www.capterra.com/p/140578/greenlight-guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Greenlight Guru ## Showing most helpful reviews Showing 26-50 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Rebecca S. regulatory and QMS specialist Medical Devices Used the software for: 2+ years ### "Greenlight Guru" June 10, 2025 3.0 poor - The customer service experience feels impersonal—every representative we spoke with sounded like they were reading from the same script, using identical phrasing. It lacked a genuine, tailored approach to our concerns. Pros Designed for the medical device industry, Greenlight Guru stands out with the most robust risk management platform I've seen. Their help desk also responds quickly, providing reliable support when it's needed most. Cons The quality events are terrible. CAPA, NCR audit and customer feedback platforms all use the same language in dropdown menus and they don't make sense for each of the platforms. What makes it even worse is that it is not configurable Alternatives considered [Enzyme](https://www.capterra.com/p/191805/Enzyme/)[QT9 QMS](https://www.capterra.com/p/97557/QT9-Quality-Management/) Reason for choosing Greenlight Guru designed for specifically for medical devices Review Source YS Yusuf S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Supercool Medical Software " February 9, 2025 5.0 My overall experience with Greenlight Guru is that its made to meke medical software more efficient, faster, & more great benefits. Pros What I like most about Greenlight Guru is that its made to help the medical industries all over the world. Cons What i like least about Greenlight Guru is that its not well known and need s to be advertised more. Review Source JR Jordan R. Boss Alternative Medicine Used the software for: 6-12 months ### "Great compliance tool for medical device companies" February 16, 2025 5.0 Greenlight Guru has been a valuable tool for managing quality processes efficiently. It simplifies regulatory compliance and improves collaboration across teams. While the price may be high, the benefits outweigh the cost for companies focused on medical device compliance. Pros Greenlight Guru offers a user-friendly interface and great compliance management tools. It helps streamline document control, risk management, and audits, making regulatory compliance much easier. Cons The platform can be a bit expensive for smaller teams, and the learning curve for new users might take some time. Review Source AB Alex B. CTO Medical Devices Used the software for: 1-2 years ### "Greenlight is the right choice for eQMS" August 14, 2024 5.0 We evaluated multiple eQMS platforms, we went with Greenlight due to functionality, ability to scale as we grow, and the extensive / pre-existing documentation that we could leverage and tailor to our needs. Pros Building a maintaining a QMS system that is FDA compliant is far too complicated and expensive for an early stage startup. Greenlight gives you the tools and platform to follow a pre-determined process that allows you to get up and running quick, while also having the confidence that you are meeting required regulations. Team has always been super helpful with great customer support. Cons eQMS can be complicated with lots of jargon. It does take a sustained push to become aquatinted with terminology and incorporate into you daily workflows. Alternatives considered [Qualio](https://www.capterra.com/p/134050/Quality-Management-Software/) Reason for choosing Greenlight Guru We liked the team, the customer support, and the greenlight academy. We felt that greenlight had the tools to get us through a complicated process. Review Source VR Verified Reviewer Student E-Learning Used the software for: I used a free trial ### "Quality and efficient software " February 11, 2025 5.0 Great experience with Greenlight Guru. Quality and efficient. Pros Greenlight Guru helps in making work faster and more efficient. I highly recommend this software. Cons Nothing bad to talk about. It helps alot. Review Source AE Andre E. CEO Medical Devices Used the software for: 1-2 years ### "Terrible Product, Service, and Experience" December 2, 2024 1.0 Greenlight Guru was a colossal disappointment for our company. We signed a 2-year agreement, expecting a quality product and decent service, but were thoroughly let down. Their platform underdelivered at every turn: clunky, counterintuitive, and nowhere near as efficient as advertised. After just 3 months, it became clear that Greenlight Guru was doing more harm than good, and we decided to stop using it altogether. Despite our dissatisfaction, Greenlight Guru insisted we pay for the full contract term. Instead of trying to remedy the situation, they pushed us into a drawn-out and tense dispute that ended up in collections—something we've never experienced with a vendor before. Their rigid stance, complete lack of empathy, and unhelpful customer service made the entire ordeal a nightmare. Save your time, money, and sanity. The product is bad, and the service is worse. Look elsewhere if you're in the market for quality, because Greenlight Guru falls painfully short." Pros There was absolutely nothing that we enjoyed about our GG experience. Cons Literally everything. The product didn't work as advertised, the service was shoddy, and the respect for the customer simply wasn't there. Review Source Alfikhar N. Providing support for civil engineering projects Civil Engineering Used the software for: I used a free trial ### "Best software for medical purposes" January 24, 2025 5.0 Greenlight Guru is a powerful QMS solution that can be a valuable asset for medical device companies seeking to improve quality, efficiency, and compliance. Pros Industry specific,compliance focus,collaboration Cons Limited customization,cost,complexity tp use Review Source MH Moiz H. Software Developer Information Technology and Services Used the software for: 1-2 years ### "Efficient Compliance and Document Management Solution"" February 15, 2025 5.0 Smooth experience with efficient document control, compliance tracking, and great support. Ideal for medical device companies. Pros User-friendly interface, excellent compliance tracking, and great customer support. Cons Limited customization options and slightly expensive for small teams. Review Source JvM Jeroen van M. Chief technology officer Information Technology and Services Used the software for: 6-12 months ### "Collectively " February 5, 2025 5.0 It is a user-friendly interface and best for the new users Pros It helps much to the new users in collective management Cons I haven't got any problem with this software Switched from [Arena PLM](https://www.capterra.com/p/6101/Arena-PLM/) It is expensive in use when compared to the two Review Source HZ Hector Z. CEO Medical Devices Used the software for: 2+ years ### "Terrible customer service despite being super expensive" October 27, 2024 2.0 Pros Good performance, good templates, comprehensive follow up for eQMS for med tech. Cons Too expensive, terrible customer service and attention. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Needed more specialised software for med tech Review Source WW William W. Production Technician Chemicals Used the software for: 2+ years ### "A Smart Solution for Auto Repair Shops" February 7, 2025 4.0 Workshop Software is a reliable and efficient solution for auto repair shops looking to automate daily tasks and manage operations seamlessly. While customisation and mobile functionality could be better, it’s a solid choice for workshops wanting an all-in-one management tool. Pros Automated reminders & invoicing save time on admin tasks. Cons Occasional performance lags when handling large amounts of data. Review Source AO Alcira O. Therapist Alternative Medicine Used the software for: 6-12 months ### "Good product " February 15, 2025 5.0 Positive experience overall, would purchase again Pros Products and services were excellent. I’m very satisfied. Cons Ease of use ,could be more user friendly Review Source SO Samuel O. Associate cashier Retail Used the software for: I used a free trial ### "Guru is back" February 12, 2025 4.0 It went well enough for me to want to write a review on it Pros Purpose-Built for Medical Devices, Intuitive and Easy to Use, and Customer Support & Training Cons Limited Customization and it can be really pricy Review Source ES Eudoria S. Marketing Coordinator Medical Devices Used the software for: Less than 6 months ### "My experience with Greenlight Guru" February 12, 2025 4.0 Pros I like how this platform has helped us streamline our compliance, enhance our product to market timeframes and has helped elevate our game Cons It’s a little difficult to manage cross team collaboration within the tool Review Source CB Cassandra B. customer service Health, Wellness and Fitness Used the software for: I used a free trial ### "Greenlight" February 12, 2025 5.0 Overall, I generally find Greenlight Guru to be a very user-friendly and comprehensive. with a strong focus on streamlining the product development process however, some might find certain features to be slightly complex for non-expert users, and may require additional training to fully utilize its capabilities. Pros Helps companies streamline and automate their planning and quality processs Cons Not always user friendly but once you get use to it is fine. Review Source RB Rebecca B. Asm Retail Used the software for: I used a free trial ### "Good for the price " January 9, 2025 4.0 It was rocky hard to get help or support Pros It was easy installation and pretty ok . Cons Slow speed !.. Review Source CT Chris T. Senior Manager of QA Medical Devices Used the software for: 1-2 years ### "My GG Experience" March 11, 2020 4.0 Pros GG is hands-down the most user-friendly s/w I have ever worked with. The GG team has truly created simple easy-to-use workflows, while still offering complex functionality that conforms to the rigors of ISO 13485 standards. I love how you can link tasks, documents, investigations, and CAPAs. I personally love their DMS and Customer Feedback workflows. They're easy on the eyes, tell the whole story and allow for easy routing and approving to key stakeholders. Cons GG's data analytics aren't very helpful and often inaccurate. The data they're tracking is rudimentary and seems to an after thought by the design team. Additionally, there is no reporting functionality in their Customer Complaints workflow. For example, if you're attempting to run a trend report for common root causes related to certain events, the s/w doesn't allow it. Therefore, I have to track everything outside of GG, especially for trend reports. Trend reporting and tracking is critical in any regulated industry, so I'm not sure why GG didn't think of this Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/)[TrackWise](https://www.capterra.com/p/39788/TrackWise/) Review Source MB Matthew B. Co-founder / CTO / QA/RA Medical Devices Used the software for: 6-12 months ### "Medical device startup's experience" November 15, 2016 5.0 greenlight.guru is the perfect software solution for a medical device startup company looking to get a quality management system, compliant with both the FDA's and ISO's requirements, up and running. It also holds your hand through the design control and risk management process, which is especially valuable for a company without much experience going through these processes. We didn't need to hire a quality manager because of how helpful this software is, a fact that alone makes it worth the price. Pros The structure of the design control and risk management modules guide you through the process of documenting both. Especially great for someone who's never gone through these processes before. Cons While it contains the core of what's necessary for a QMS, it lacks a lot of functionality that a larger business would need, making it likely that we'll outgrow it quickly. Review Source Response from Greenlight Guru December 5, 2016 Hi Matthew, we appreciate you taking the time to write your review of our software. That's great to hear greenlight.guru has enabled you to delay the hire of a full time quality manager. Per your comment regarding the feature set needed for a larger business, we'd love to hear your specific recommendations if you have them so that we can take them into account as we continue to execute on our roadmap. You can reach out to us and provide your feedback directly to customer.success@greenlight.guru. To date, we have several larger medical device companies with multiple products and hundreds of employees that are successful using the platform. TB Tonia B. Director, RA/QA Medical Devices Used the software for: 6-12 months ### "Sleek Medical Device QMS Software with a great Team!" December 4, 2018 5.0 Pros The system workflow is intuitive and easy-to-use right out of the box. We currently utilize the document management system and the module allows for quick uploads, document organization and ease of finding documents. The Greenlight Guru team behind the software works with you to meet your business objectives. Additionally, the have a strong customer focus and really listen to the voice of the customer. Cons The search function can be a struggle at times; would really like the opportunity to filter further. Review Source Response from Greenlight Guru December 14, 2018 Hi Tonia - Thank you for sharing the positive feedback with our team. Our team is happy to hear that you value the turn-key nature of our solution for medical device companies. We strive to simplify quality for our customers and removing the burden of assuring documentation is compliant to regulatory standards is an essential piece in that effort. Please know that we hear your feedback regarding the need to find things faster within the system. I believe that you'll find the debut of Document Views in our December 2018 to be a starting point in helping you achieve this as we further enhance search and filtering functionality. PN Penny N. CEO Medical Devices Used the software for: 2+ years ### "Recommendation for Greenlight Guru as your medical device eQMS solution" October 23, 2018 5.0 Ease of integration of design control with risk management is a breeze. No more tedious xcell spreadsheets!! Pros I like that this medical device software is built by medical device professionals and not just SW developers who don't even know what a medical device is! this SW is built to match the processes I have been doing now for over 35 years - document control, design control, capa, internal audits, etc. Both modules GO and GROW are on spot to meet the regulatory requirements. Cons As with any SW we have to be methodical in our naming conventions as we load documents. Its all about setting rules as a company so that SMART naming is followed which makes the search mechanisms more effective. Review Source Response from Greenlight Guru November 1, 2018 Hi, Penny. Really appreciate your feedback and comments. Did you know that all documents are assigned a unique ID when added now? Yes, there is still a need to apply some intelligence with document naming and description. Those attributes (regardless of system) are key. DS Dalene S. QA Manager Medical Devices Used the software for: 1-2 years ### "Focus on the work - not the admin!" May 29, 2019 5.0 It changed the way we documented risk related to the products. We streamlined our QMS and this helped us to come together as a team. Design reviews are easily assigned; change control tasks are set and executed - no more separate emails and phone calls to follow up - Greenlight does the nagging for you. Pros It sped up document control work flow and freed up the QA department's time to focus on validations and regulatory updates. Cons We can't think of anything at this time. Review Source Response from Greenlight Guru June 4, 2019 Hey Dalene - Thanks for sharing your positive feedback about our software! It is great to hear that our software has freed up your team's time to focus more on strategic and value-add activities, instead of the manual labor of overseeing a QMS. If you ever have any questions or would like to provide us with more feedback, please do not hesitate to contact us. GJ Grant J. Used the software for: ### "Greenlight Guru for OtoNexus" December 1, 2016 4.0 I am a consultant, working with OtoNexus, an early-stage medical device company, on the implementation of their Quality Management System (QMS). We advised them to consider deploying Greenlight Guru for this purpose, and they are in the initial stages of doing so. The Document Management features of the software appear to be thorough, well thought out and useable. Obviously, the flexible routing and detailed history features for document review and sign-off, and compliance with Part 11, are very helpful and key to the success of any medical device company's QMS. The tutorial on the Product Development module, which is based on 14971 risk management principles, seems like it will be an excellent tool. Unfortunately, the client is a bit behind in utilizing it, and wants some other project management features implemented that, frankly, are a bit beyond the scope of this type of software tool. Customer support in general has been excellent. We have noted, however, that when product feedback is given, although the response to a question or issue is timely, there is often a defensive tone that comes across. An example of this was when there was a change to the software, which caused a conflict with login using a browser that had worked fine previously. Yet, we were not notified of this change, and once we found the issue, were told to update our browser. This software, like any other, is imperfect, and can and should be continuously improved. Overall, my initial impressions are that this is an excellent software tool for implementing a QMS at a medical device company. Review Source Response from Greenlight Guru December 17, 2018 Hi Grant, thank you for taking the time to write your review of greenlight.guru. You input, and the feedback from all our customers is very important to the continuous improvement of our software. Since your original feedback on 12/1/16, we've evolved our internal release processes and documentation in order to assure changes such as this are better communicated with customers. Thanks again for your feedback and partnership. MJ Megan J. Used the software for: Less than 6 months ### "A viable mvp but not really ready for commercial needs" November 24, 2016 2.0 We have been using Greenlight Guru now for a few months and I note the following concerns: 1) There is no undo button - once editing in a screen if you accidentally change something there is no way to return to the original state - clicking the close button will save ANY change you make even incidental ones. 2) Loading time is ridiculous. Our software currently has fewer than 300 requirements total and loading can take a few minutes. 3) Traceability for risk doesn't yet work properly in terms of tracing right through to V & V 4) Workflow could be dramatically improved - so many clicks are required to create each requirement. 5) Sometimes you will create a requirement and it does not show up in your list until you refresh the whole list - which led to a couple of duplicate requirements being created and these then can't be deleted - only obsoleted. 6) Document signing order created huge headaches for us organizationally in efficiently getting documents routed and signed. 7) Users who were in the application at the time of document routing received no notification a document was waiting for them. 8) There should be a way to check all validation and verification test cases within a given protocol off at once. Individually checking them off as passed is a make-work exercise. 9) Search feature is totally brutal and sometimes will not find something as simple as the DI title (e.g. searching for DI-159 which exists does not necessarily return DI-159). 10) When switching between projects - window did not always update content - leading to editing the wrong requirements 11) No way to sort requirements except through tagging- no way to view a short list of requirements only with a given tag reliably since search function can't be relied on. Pros Feature to read across related user needs, di, do and testing is a good idea. Printed matrix document looks nice. Cons So much clicking to accomplish needed tasks; not all features work as needed or expected. Review Source Response from Greenlight Guru October 12, 2018 Hi, Megan. Thank you for your candid and detailed feedback. We took your feedback seriously and made updates to the Greenlight Guru software to address many of the issues you mentioned. RK Ross K. CEO Medical Devices Used the software for: 1-2 years ### "Great solution for medical device companies" November 15, 2016 5.0 GreenLight.guru has made implementing our quality system a manageable effort. We have likely saved half the effort and tens of thousands of dollars by using it for our first FDA submission. Pros The fact that it automates the process instead of just storing documents. Cons It would be great to have email notifications when you have an assigned activity. Review Source Response from Greenlight Guru December 14, 2018 Hello Ross, thank you very much for taking the time to write your review. We really appreciate your input and feedback. We're happy to hear greenlight.guru has helped save you both time and dollars on your first FDA submission. Additionally, I am happy to share that automatic email notifications associated with tasks you've been assigned are now available in the platform. EC Emil C. Co-founder and CEO Medical Devices Used the software for: 6-12 months ### "FlexLogicals Review of Greenlight Guru's QMS Software" May 6, 2020 5.0 We are saving a lot of time because it is so easy to link data to each other, and hence have the desired traceability. Furthermore, we are having a better overview of which requirements we have to verify and validate compared to our previous design matrix and risk matrix which was in Excel format. Lastly we are saving time during change control in general, this can be done within a few minutes while uploading a new verison of a document, technical drawing etc. Pros It is very easy to manage large amounts of data and have traceability on all of it. Especially during design & development, where many inputs have to be linked to outputs, verification(s) and validation(s). Furthermore, during the risk assessment the inputs and outputs, verifications and/or validations can easily be added as sources and controls to documents risk mitigation. Cons There is a lot of repeatable work while setting up a design matrix and risk matrix, but still faster than setting it up in an Excel Sheet. Reason for choosing Greenlight Guru Because they are experts in both software development and QA/RA, so their solution is better than one privat consultant who claims to have made their own digital QMS system. Review Source Similar Products Featured