# Greenlight Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Greenlight Guru the right Quality Management solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140578/greenlight-guru/reviews --- Greenlight Guru 4.4 (80) [View alternatives](https://www.capterra.com/p/140578/greenlight-guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Greenlight Guru Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews Alfikhar N Providing support for civil engineering projectsCivil Engineering, 2 - 10 employeesUsed the software for: I used a free trial. “Greenlight Guru is a powerful QMS solution that can be a valuable asset for medical device companies seeking to improve quality, efficiency, and compliance.“ January 24, 2025 JR Jordan R BossAlternative Medicine, 11 - 50 employeesUsed the software for: 6-12 months. “The platform can be a bit expensive for smaller teams, and the learning curve for new users might take some time.“ February 16, 2025 RS Rebecca S regulatory and QMS specialistMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “Their help desk also responds quickly, providing reliable support when it's needed most.“ June 10, 2025 AE Andre E CEOMedical Devices, 51 - 200 employeesUsed the software for: 1-2 years. “After just 3 months, it became clear that Greenlight Guru was doing more harm than good, and we decided to stop using it altogether. Despite our dissatisfaction, Greenlight Guru insisted we pay for the full contract term.“ December 2, 2024 YS Yusuf S OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “My overall experience with Greenlight Guru is that its made to meke medical software more efficient, faster, & more great benefits.“ February 9, 2025 AE Andre E CEOMedical Devices, 51 - 200 employeesUsed the software for: 1-2 years. “Their rigid stance, complete lack of empathy, and unhelpful customer service made the entire ordeal a nightmare.“ December 2, 2024 MH Moiz H Software DeveloperInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Smooth experience with efficient document control, compliance tracking, and great support.“ February 15, 2025 AE Andre E CEOMedical Devices, 51 - 200 employeesUsed the software for: 1-2 years. “Look elsewhere if you're in the market for quality, because Greenlight Guru falls painfully short."“ December 2, 2024 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarah K. President & Chief Operating Officer Hospital & Health Care Used the software for: 1-2 years ### "A god-send of a QMS" December 11, 2018 5.0 As a new medtech company with many different product and differing product regulations, we are pleased to have Quality Management as one of our easiest tasks - which is rare to say. The team is fantastic and abundantly helpful, the system is quick to learn and easy to use, and the support you get standing the system up from scratch if you don't already have a system in place is great. We needed Quality "handled" so we could focus on the trickier parts of our company - Greenlight Guru was and is that perfect solution. Pros With GG, it is structured and organized to not just allow compliance, it promotes compliance - meaning using the software as it is built easily documents for product design/dev and ongoing quality req'ts. It's easy to use and navigate, quick to learn even for lay people, and makes our QMS regulatory headache-free. Cons The team keeps making improvements, and I'm looking forward to a bit of a better structure to the large document repository. It is searchable, tagable, and sortable easily, but there are a few other ways that they could organize things so you can find something quickly. Review Source Response from Greenlight Guru December 14, 2018 Hi Sarah, The team at GG greatly values your feedback and we appreciate you taking the time share your experience working with our software and team. Glad to hear you are excited about the upcoming enhancements to Advanced Document Management with with debut of Document Views in our December 2018 release. We strive to simplify quality management for medical device companies of all sizes, and welcome any future feedback or enhancements ideas. VE Vineet E. COO Medical Devices Used the software for: 1-2 years ### "Truly Turnkey, Great for new companies" January 6, 2020 4.0 Greenlight.Guru has allowed us to, from a very young, inexperienced stage, build from scratch an easy to use and comprehensive quality system that has passed external audit with ease. The customer support, user interface, and turnkey solution offered by Greenlight.Guru has exceptionally useful for us, and been the foundation for Quality Management at our company. Pros Using Greenlight.Guru, we were able to build a quality system from scratch quickly that met our needs without the headache of complicated set-up and configuration. This tool enabled us to go from nothing to passing our first audit with confidence and ease. Great tools to link design and risk with documents and approvals. The customer service was also great, and Greenlight helped build our knowledge of Medical Device Quality at the beginning of our company's life, allowing many of us to rise from inexperience to competence to near mastery of quality systems. Greenlight further offers an unparalleled user interface and intuitive tools that make using it a cinch for almost all employees at our company. Cons Understanding best practices can be a bit challenging and time consuming given that there is one standard offering for all customers and customization is intentionally not available. Being a new company, Greenlight has grown with us. Some features that would have been nice to have earlier were developed and pushed during our use of the software, though it is clear that the product is maturing to meet the needs of its customers without sacrificing the ease of use. Alternatives considered [AssurX](https://www.capterra.com/p/10010604/AssurX/)[Arena PLM](https://www.capterra.com/p/6101/Arena-PLM/) Reason for choosing Greenlight Guru Ease of use, well integrated design/risk controls, and Customer Support Review Source DW Dieu W. Quality Manager Medical Devices Used the software for: 2+ years ### "More functionality preferred" November 15, 2016 3.0 Overall the software is easy to use, but there are a few functionality that we wish were there, specifically: - parallel approvers - ability to attach redlines as part of routing (and then ability to publish clean copy); now it forces you to review redlines offline (not great since it gets lost in people's email, etc.) - ability to reassign who can publish the document (if person who routed it is out and doc control/quality should be able to publish for them). - ability to turn on email notifications if you have something in your inbox Pros online Cons very limited functionality Review Source Response from Greenlight Guru December 14, 2018 Hello, Dieu. Thank you for your feedback. We heard you, loud and clear. As a result of your feedback, we've added parallel routing and the ability to include redlines and mark-ups to review and approval workflows. Additionally, we've since enabled user level email notification preferences for you to better control the types of messages you'd like to receive via email. MM Mel M. QA Medical Devices Used the software for: 6-12 months ### "Only eQMS geared towards medical devices" April 28, 2021 5.0 Great experience! Customer service is quick to respond and there is a help centre and greenlight academy with tutorials for quick reference. The traceability between design controls and risk elements is in itself worth it. Pros Wow so many things - selecting/modifying roles/permissions, creating teams, personalizing profiles, tagging documents, grouping documents, adding/uploading w/ w/out a change order, creating/activating training events, tracking training events' progress/completion, automating/completing quality events (CAPAs, nonconformance, audits and customer feedback), adding/modifying/tracing design controls i.e., user needs, design inputs/design outputs, V & V and finally adding/modifying/tracing risk items and aligning them to the project. Customer service is quick to respond and Greenlight Guru is always taking suggestions for improvement, they have even implemented some. Cons Just some suggestions for better functionality - ability to edit tags, ability to edit training events once activated or in the case the documents assigned to a training event changes, more user friendly quality event workspace, ability to easily change between full and lite users and vice versa. Alternatives considered [Qualio](https://www.capterra.com/p/134050/Quality-Management-Software/) Reason for choosing Greenlight Guru Better price, only eQMS geared towards medical devices i.e., standard requirements are already built into the system. Review Source VR Verified Reviewer Full Stack Web Developer Information Technology and Services Used the software for: Less than 6 months ### "Good for medical doc, but little confusing" February 14, 2025 4.0 It is helpful for company who work in medical field, but need some improvment to make it more easy for new user. Pros Greenlight Guru help a lot in managing medical documments. It keep all thing in one place, so no need to search here and there. Also, it make audit easy. Cons Sometime it feel bit confusing to use. UI could be more simple. Also, some feature take time to learn. Review Source AH Amelia H. Research Scientist II Medical Devices Used the software for: 1-2 years ### "Makes Implementing a Medical Device eQMS Easy" August 25, 2020 5.0 I work for a small medical device startup, and we've used Greenlight Guru to set up our quality management system from day one. They've made complying with ISO and FDA standards for quality management straightforward, they keep adding helpful functionality to the system, and I look forward to continuing to work with them! Pros Greenlight Guru has a very intuitive interface that lets me manage document changes and design control from the same dashboard. I can sit down and set up a change order to release and version multiple SOPs in an hour with a single set of approvals, which really streamlines my document control workflow. It's also perfect for remote work, since it automatically captures electronic signatures and time stamps, and it's already set up to ping users by email when it's time for them to complete a task. And I must commend their customer support team - they are an admirably responsive and helpful team of people who add so much value to the experience with this company. Cons Inputting a large number of documents into the system at a time can be fairly tedious. Some kind of mass upload function would be helpful at some point. I would appreciate an integrated training workspace as well, potentially tied to the document approval process. Review Source VR Verified Reviewer Project Engineer Medical Devices Used the software for: 2+ years ### "Allow effective team-based collaboration on project traceability " December 12, 2018 5.0 Very impressed by the software platform. Highly recommend medtech companies leverage this software platform to improve overall productivity. Pros Promote engagement from the team through its intuitive user interface and timely notifications on action items. Cons Sometimes it takes a while to get the refreshed information. Review Source Victoria E. Quality and Regulatory Affairs Director Medical Devices Used the software for: Less than 6 months ### "User Friendly, Modern QMS System " December 11, 2018 5.0 The design and development module is truly the reason we purchased Greenlight. It is extremely simple, allows for easy/agile development and review and integrates risk. Pros It is very modern and user friendly. Unlike most QMS systems which seam stuck in the 90s, they user interface is up to date with modern websites and is so easy to use it requires barely any training. Cons The modules that are full fledged are wonderful. Modules like change management and training management need to be its own module and updated. Review Source Response from Greenlight Guru February 12, 2019 Hey Victoria, Our team greatly appreciates you taking the time to provide us with valuable feedback. We are happy to hear that your team has adopted GG with ease and that our design and development features have been very beneficial for your company. We are continuously advancing our software's capabilities and encourage you to share any thoughts or ideas with our Customer Success team regarding change and training functionality. Thank you again for your feedback! Daniel P. CEO Medical Devices Used the software for: 6-12 months ### "Excellent experience with Greenlight Guru" February 1, 2019 5.0 Its an excellent tool with very good customer support. Pros I like that all the tools and functions needed to run a QMS are centralized in one place Cons I would like line item requirements approval in the future Review Source Response from Greenlight Guru February 4, 2019 Hey Daniel, Our team appreciates your positive feedback! We are continuously evolving the capabilities of our quality platform to further enhance the value add to medical device companies. I plan to have a member of our customer success team reach out to you in order to further discuss the line item requirements approval functionality you mentioned. Thank you again for your feedback. Werner V. Founder & CEO Hospital & Health Care Used the software for: 1-2 years ### "Software that actually makes your life easier!" December 13, 2018 5.0 Great support, easy to use. Pros The team at Greenlight is extremely passionate and have been amazing at supporting us and answering questions in record time. Cons If you don't use the software for a month, you get locked out and have to ask to be activated again. Review Source SP Stephen P. Lead Quality Engineer Design Used the software for: 1-2 years ### "Great product, continuously improving!" December 12, 2018 5.0 We needed an eQMS system, and a method of tracking our project progress. Greenlight.Guru does that in a fluid, comprehensive manner - making my life far easier. Pros Greenlight.guru successfully ties risk analysis to design controls, providing a method of reviewing all of the design or component by component. All of the associated documents can be linked to Design items, weaving in the entire story behind a particular product. I have not found a similar product, and have never seen a more dedicated team. Issues that I have encountered, they resolve in a thoughtful, forward-thinking manner. Cons In the early usage, there were difficulties finding the documents I wanted. They have recently added the linking functionality on the document side, which allow related items to be tied to each other. Review Source Response from Greenlight Guru December 17, 2018 Hey Stephen, Thank you for the kind feedback. The team at GG is dedicated to assuring the success of our customers. Glad to hear the linking functionality is benefiting your efforts. Additionally, I think you'll be pleased with upcoming efforts we are making to further simplify document management starting with the debut of Document Views in our December release. Keep the feedback coming. AM Art M. Chief Operating Officer Medical Devices Used the software for: Less than 6 months ### "Initial Review" April 1, 2019 5.0 To date, GG has been an excellent partner in the implementation of an otherwise difficult system. Pros We set out to implement a QMS for our small Medical Device Company. To date, Greenlight Guru (GG) has proven to be an excellent choice. We are only a few months into the process but I see no problem in staying on track. Their support has been fantastic! We are ahead of schedule and I have been pleased with the quality of support we are getting. Our company has had a few false starts with consulting firms, GG is making the process enjoyable. Cons GG offers a package of procedure templates that make the job much easier. With that, the formatting and wording of the templates could be a tad more uniform. With that said, it is understandably difficult to make a universal set of templates that fit everyone's needs. I find the template package well done on that front. Review Source Response from Greenlight Guru April 10, 2019 Hey Art - Our team greatly appreciates you taking the time to provide your feedback. We are thrilled to hear that our Customer Success team's Fanatical Support has jumpstarted your implementation process, while also making it an enjoyable experience. We appreciate your feedback regarding our procedure templates, as well. Please feel free to share your ideas for improvement with a member of our team. Thanks again - Glad to have you as a customer of Greenlight Guru! MF Michael F. Director Medical Devices Used the software for: 1-2 years ### "Great and Developing Document & Design Controls" November 15, 2016 5.0 GreenLight.Guru (GLG) is a terrific tool that solves multiple issues - design controls, document controls, and compliance. Perhaps just as valuable is an unending stream of blog posts and educational articles from the GLG staff. Their goal is to help users of their software (and, frankly, just about everyone else) adopt best practices in medical device design and maintain compliance during the product development process and beyond. The system is not very intimidating, but still requires some sophistication to use properly. That being said, it enables a single person to do the work of several people, which is extremely efficient for a small or start-up company. My current "complaint" is that our GLG installation does not send email notifications about tasks or documents to review. This would be very beneficial. Pros Easily allows for document control in a compliant system for medical device development Cons I like traditional interfaces with document lists that look like a "Window" rather than highly formatted presentations. Give me simple presentation. Review Source Response from Greenlight Guru December 14, 2018 Hi Michael, our team appreciates you taking the time to review our software and provide your feedback. I'm happy to share that functionality for automated e-mail notifications are now available. Additionally, individual users can modify notifications to their liking. Please don't hesitate to provide additional feedback. Our team is actively listening to the evolving needs of our customers as we develop new functionality. TH Till H. Senior Design Engineer Medical Devices Used the software for: 1-2 years ### "Wrong kind of software for our demand so far" November 30, 2016 1.0 Three main deficits: First there is no strukture for the data we save in Greenlight like direktorys, subdirektorys, a kind of tree... Colours... The only method to find data in the large pool is the serch funktion. This is useless if you don´t know the right name of what you are looking for. Second deficit: We were told that data exchange with other systems is not possible. If that is really true I would immediately stop this software, but keep cool, I am far away from beeig responible. Third deficit: Though the speed of the operations improved, it is still not acceptable. Important to know would be if the internet-connection we have at invendo is sufficient and reliable. Positive: I have no doubt that you are able to program every kind of user interface we need. And I am very happy that you are really interested in my opinion. Feel free to ask me specific Questions. Regards, Till Hoffmann Review Source Response from Greenlight Guru October 12, 2018 Hi, Till. Thank you for your candid and honest feedback. Since your comments, Greenlight Guru has made quite a few product updates. Document management has been enhanced with additional data attributes and ability to search, filter, and sort information more easily. We continue to work on data exchange and have had some conversations with your colleagues on this. Speed and performance are constantly monitored and being updated to ensure you get the information you need as timely as possible. Keep the feedback coming! LW Lizzie W. QA/RA Officer Medical Devices Used the software for: 6-12 months ### "Greenlight Guru does what it says on the tin...." November 15, 2016 5.0 Green light Guru has been an invaluable resource not only in the set up an electronic QMS but in the advice available in the form of webinars and podcasts and someone who is new to the world of Quality and Regulatory requirements. Pros Aesthetically pleasing as well as practical and easy to use. Cons The risk and design modules have been difficult at times to use - the risk matrix is not easily maintained as a living record, e.g when a risk is mitigated and the scoring reduced. Review Source Response from Greenlight Guru December 5, 2016 Hi Lizze, thank you very much for taking the time to review our software. We're glad to hear we've been able to live up to the promises made through our website and marketing. Your input, and the feedback we receive from all our customers is very important to us. That being said, we appreciate you comments regarding the risk matrix, and they have been added to our backlog. Your feedback will be considered as we look to release our risk 2.0 module. KK Kevin K. VP Biotechnology Used the software for: 6-12 months ### "Great overall product" May 7, 2019 5.0 We are new to the QMS world and this software has been very useful. Pros Ease of use and very intuitive interface. Navigating the platform is very easy and functions such as uploading documents and routing are very easy to use. Cons Minor litle issues that seem to have been fixed in recent releases. Review Source Response from Greenlight Guru June 4, 2019 Hey Kevin - Thanks for sharing your positive remarks! Our team is pleased to hear that our software has been useful for you and your team as you enter the QMS world. Please feel free to reach out to us whenever you come across any minor issues or have other feedback that you would like to relay to our team. VR Valerie R. Quality Manager Medical Devices Used the software for: 1-2 years ### "New Quality System" October 9, 2018 5.0 Pros I love the ease of uploading documents and the automatic revision controls. Everything about the software is easy to understand and produces a digital trail for tractability. Cons I have not came across much of anything that I do not like about the software. If i ever have questions, I contact the customer service team and they walk me though it. Review Source Response from Greenlight Guru October 12, 2018 Thank you, Valerie, for your feedback regarding Greenlight Guru. It's great to hear how the document management features are helpful to you and your team. ES Evan S. VP Operations Pharmaceuticals Used the software for: Less than 6 months ### "Transition in progress" November 15, 2016 5.0 In general, this is a very good upgrade from the manual, Excel-based approach we had been using. The automation of trace ability is Huge! 1) As our matrices have grown, the interface slows to a crawl, slowing the flow of data input and evaluation. 2) The inability to separate use, design and process FMEAs, which may have different structures (including or excluding detectability $ having different "frequency" distributions), results in a missing the value of trace automation for the matricies that need to be handled manually. 3) The system doesn't have an efficient way to implement P1xP2 analysis of risk probability, and is harm-centric. Pros The relational database capabilities to link and trace. The CFR 11 and consistancy with 14971. Cons The structure is very rigid, which limits the ability to take advantage of some things in 14971 (like P1xP2 risk assessment) and some simply practical elements of design and development (like running separate and independent use, design and process FMEAs within a project. Review Source Response from Greenlight Guru December 14, 2018 Evan - Thank you for your honest feedback and being a great customer. Automation of traceability is one of our customers favorite pieces of functionality. Your feedback has been very important in the performance improvements we've made to assure the matrices perform well for customers such as yourself with larger amounts of data. Additionally, we look forward to getting your feedback on future iterations of the risk matrix functionality. AV Abel V. Electrical Engineering Medical Devices Used the software for: Less than 6 months ### "Easy to use online tool" November 15, 2016 5.0 Greenlight.guru is a very easy to use and reliable online tool. Changes are automatically posted and all the features are easy to find. Pros Easy to use and very good for design control Cons Adding multiple files in one tab is not convenient unless you used a zip file Review Source Response from Greenlight Guru December 5, 2016 Hi Abel, thank you for taking the time to write your review of our software. We are happy to hear greenlight.guru has been easy to use and manage your design controls. Per your comment regarding multiple files being part of the view when using the document routing features, we really value your feedback and are happy to let you know that this specific feature is on our roadmap. We will be sure to let you know when it is released. Thanks again for your input. CB Chris B. CEO Medical Devices Used the software for: 6-12 months ### "Worth Every Penny" April 30, 2020 5.0 Just a great streamlined software which allows the company to keeping moving forward in product development instead of "on" product development. Pros The software is everything a company needs to prepare for FDA and ISO compliance in the documentation aspect. Cons I cannot think of any comments about what I like least. Reason for choosing Greenlight Guru The customer service. Review Source MW Marsalas W. Chief of Engineering Medical Devices Used the software for: 6-12 months ### "Outstanding Software and service" December 9, 2016 5.0 The customer service representatives are instrumental in the development of our startup. There knowledge and experience tremendously helped build a great QMS and risk system for our company to follow. Greenlight.guru should be used for any medical device and for in many other industries. Pros Ease of use, good functions, literally digitalized the fundamental proceeds of engineering a great quality medical device, webinars, support. Review Source Response from Greenlight Guru October 12, 2018 Appreciate the feedback, Marsalas. RC Ryan C. Used the software for: ### "Streamlined Quality System" December 8, 2016 5.0 I work as an R&D Engineer for a small start up company working on a medical device. Greenlight.guru has made the process of implementing a quality system very easy and simple. The biggest benefit I've found is the simplified organization that the service provides, namely keeping all documents in one place and not having to continually keep track of updating and compiling documents as progress is made. Great tool! Review Source Response from Greenlight Guru October 12, 2018 Hi, Ryan. Thank you for your comments. So glad you find the Greenlight Guru document management workflows helpful. Will you let us know if you have further questions and comments? DN David N. CEO Medical Devices Used the software for: 1-2 years ### "Great eQMS" November 29, 2016 4.0 I've had a very positive experience with Greenlight. It has saved a lot of time and headache for our company and the support is exceptional. Pros Organized, easy to use, eliminates burden of using paper. Cons Sometime the UX is a bit confusing. Just takes time to get used to. Review Source Response from Greenlight Guru October 12, 2018 Hi, David. Thanks for the comments. We continue to evolve the UX to make it as intuitive as possible. Will you contact us if you still have questions about this? NU Niru U. Used the software for: ### "Greenlight.guru is amazing" November 15, 2016 5.0 The staff at greenlight.guru are extremely knowledgable and helpful. They onboard you, teach you how to use the software, and help navigate the intricate, and complicated, world of QMS for medical devices Review Source Response from Greenlight Guru December 5, 2016 Hi Niru, thank you very much for taking the time to review our software. We're glad to hear you've had a good experience working with our team navigating the world of QMS for medical devices. NB Nishi B. Used the software for: ### "Keeps us on track with great customer support" December 8, 2016 4.0 Working with greenlight has been great. They take care of each account individually with their personalized tutorials face-to-face. The software is very useful in organizing and having a chain of custody for our documents. As a start-up, it helps us in setting up SOPs and quality control. Review Source Response from Greenlight Guru October 12, 2018 Thank you for the feedback, Nishi. Similar Products Featured