--- title: "Greenlight Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Greenlight Guru the right Quality Management solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140578/greenlight-guru/reviews/" page_type: "reviews" language: "en" --- Greenlight Guru 4.4 (81) [View alternatives](https://www.capterra.com/p/140578/greenlight-guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Greenlight Guru Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews Alfikhar N Providing support for civil engineering projectsCivil Engineering, 2 - 10 employeesUsed the software for: I used a free trial. “Greenlight Guru is a powerful QMS solution that can be a valuable asset for medical device companies seeking to improve quality, efficiency, and compliance.“ January 24, 2025 JR Jordan R BossAlternative Medicine, 11 - 50 employeesUsed the software for: 6-12 months. “The platform can be a bit expensive for smaller teams, and the learning curve for new users might take some time.“ February 16, 2025 YS Yusuf S OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “My overall experience with Greenlight Guru is that its made to meke medical software more efficient, faster, & more great benefits.“ February 9, 2025 AE Andre E CEOMedical Devices, 51 - 200 employeesUsed the software for: 1-2 years. “After just 3 months, it became clear that Greenlight Guru was doing more harm than good, and we decided to stop using it altogether. Despite our dissatisfaction, Greenlight Guru insisted we pay for the full contract term.“ December 2, 2024 MH Moiz H Software DeveloperInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Smooth experience with efficient document control, compliance tracking, and great support.“ February 15, 2025 AE Andre E CEOMedical Devices, 51 - 200 employeesUsed the software for: 1-2 years. “Their rigid stance, complete lack of empathy, and unhelpful customer service made the entire ordeal a nightmare.“ December 2, 2024 Abhijeet R Full Stack Web DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Greenlight Guru help a lot in managing medical documments.“ February 14, 2025 AE Andre E CEOMedical Devices, 51 - 200 employeesUsed the software for: 1-2 years. “Look elsewhere if you're in the market for quality, because Greenlight Guru falls painfully short."“ December 2, 2024 ## Showing most helpful reviews Showing 1-25 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarah K. President & Chief Operating Officer Hospital & Health Care Used the software for: 1-2 years ### "A god-send of a QMS" December 11, 2018 5.0 As a new medtech company with many different product and differing product regulations, we are pleased to have Quality Management as one of our easiest tasks - which is rare to say. The team is fantastic and abundantly helpful, the system is quick to learn and easy to use, and the support you get standing the system up from scratch if you don't already have a system in place is great. We needed Quality "handled" so we could focus on the trickier parts of our company - Greenlight Guru was and is that perfect solution. Pros With GG, it is structured and organized to not just allow compliance, it promotes compliance - meaning using the software as it is built easily documents for product design/dev and ongoing quality req'ts. It's easy to use and navigate, quick to learn even for lay people, and makes our QMS regulatory headache-free. Cons The team keeps making improvements, and I'm looking forward to a bit of a better structure to the large document repository. It is searchable, tagable, and sortable easily, but there are a few other ways that they could organize things so you can find something quickly. Review Source Response from Greenlight Guru December 14, 2018 Hi Sarah, The team at GG greatly values your feedback and we appreciate you taking the time share your experience working with our software and team. Glad to hear you are excited about the upcoming enhancements to Advanced Document Management with with debut of Document Views in our December 2018 release. We strive to simplify quality management for medical device companies of all sizes, and welcome any future feedback or enhancements ideas. AB Alex B. CTO Medical Devices Used the software for: 1-2 years ### "Greenlight is the right choice for eQMS" August 14, 2024 5.0 We evaluated multiple eQMS platforms, we went with Greenlight due to functionality, ability to scale as we grow, and the extensive / pre-existing documentation that we could leverage and tailor to our needs. Pros Building a maintaining a QMS system that is FDA compliant is far too complicated and expensive for an early stage startup. Greenlight gives you the tools and platform to follow a pre-determined process that allows you to get up and running quick, while also having the confidence that you are meeting required regulations. Team has always been super helpful with great customer support. Cons eQMS can be complicated with lots of jargon. It does take a sustained push to become aquatinted with terminology and incorporate into you daily workflows. Alternatives considered [Qualio](https://www.capterra.com/p/134050/Quality-Management-Software/) Reason for choosing Greenlight Guru We liked the team, the customer support, and the greenlight academy. We felt that greenlight had the tools to get us through a complicated process. Review Source AE Andre E. CEO Medical Devices Used the software for: 1-2 years ### "Terrible Product, Service, and Experience" December 2, 2024 1.0 Greenlight Guru was a colossal disappointment for our company. We signed a 2-year agreement, expecting a quality product and decent service, but were thoroughly let down. Their platform underdelivered at every turn: clunky, counterintuitive, and nowhere near as efficient as advertised. After just 3 months, it became clear that Greenlight Guru was doing more harm than good, and we decided to stop using it altogether. Despite our dissatisfaction, Greenlight Guru insisted we pay for the full contract term. Instead of trying to remedy the situation, they pushed us into a drawn-out and tense dispute that ended up in collections—something we've never experienced with a vendor before. Their rigid stance, complete lack of empathy, and unhelpful customer service made the entire ordeal a nightmare. Save your time, money, and sanity. The product is bad, and the service is worse. Look elsewhere if you're in the market for quality, because Greenlight Guru falls painfully short." Pros There was absolutely nothing that we enjoyed about our GG experience. Cons Literally everything. The product didn't work as advertised, the service was shoddy, and the respect for the customer simply wasn't there. Review Source VE Vineet E. COO Medical Devices Used the software for: 1-2 years ### "Truly Turnkey, Great for new companies" January 6, 2020 4.0 Greenlight.Guru has allowed us to, from a very young, inexperienced stage, build from scratch an easy to use and comprehensive quality system that has passed external audit with ease. The customer support, user interface, and turnkey solution offered by Greenlight.Guru has exceptionally useful for us, and been the foundation for Quality Management at our company. Pros Using Greenlight.Guru, we were able to build a quality system from scratch quickly that met our needs without the headache of complicated set-up and configuration. This tool enabled us to go from nothing to passing our first audit with confidence and ease. Great tools to link design and risk with documents and approvals. The customer service was also great, and Greenlight helped build our knowledge of Medical Device Quality at the beginning of our company's life, allowing many of us to rise from inexperience to competence to near mastery of quality systems. Greenlight further offers an unparalleled user interface and intuitive tools that make using it a cinch for almost all employees at our company. Cons Understanding best practices can be a bit challenging and time consuming given that there is one standard offering for all customers and customization is intentionally not available. Being a new company, Greenlight has grown with us. Some features that would have been nice to have earlier were developed and pushed during our use of the software, though it is clear that the product is maturing to meet the needs of its customers without sacrificing the ease of use. Alternatives considered [AssurX](https://www.capterra.com/p/10010604/AssurX/)[Arena PLM](https://www.capterra.com/p/6101/Arena-PLM/) Reason for choosing Greenlight Guru Ease of use, well integrated design/risk controls, and Customer Support Review Source MM Mel M. QA Medical Devices Used the software for: 6-12 months ### "Only eQMS geared towards medical devices" April 28, 2021 5.0 Great experience! Customer service is quick to respond and there is a help centre and greenlight academy with tutorials for quick reference. The traceability between design controls and risk elements is in itself worth it. Pros Wow so many things - selecting/modifying roles/permissions, creating teams, personalizing profiles, tagging documents, grouping documents, adding/uploading w/ w/out a change order, creating/activating training events, tracking training events' progress/completion, automating/completing quality events (CAPAs, nonconformance, audits and customer feedback), adding/modifying/tracing design controls i.e., user needs, design inputs/design outputs, V & V and finally adding/modifying/tracing risk items and aligning them to the project. Customer service is quick to respond and Greenlight Guru is always taking suggestions for improvement, they have even implemented some. Cons Just some suggestions for better functionality - ability to edit tags, ability to edit training events once activated or in the case the documents assigned to a training event changes, more user friendly quality event workspace, ability to easily change between full and lite users and vice versa. Alternatives considered [Qualio](https://www.capterra.com/p/134050/Quality-Management-Software/) Reason for choosing Greenlight Guru Better price, only eQMS geared towards medical devices i.e., standard requirements are already built into the system. Review Source AH Amelia H. Research Scientist II Medical Devices Used the software for: 1-2 years ### "Makes Implementing a Medical Device eQMS Easy" August 25, 2020 5.0 I work for a small medical device startup, and we've used Greenlight Guru to set up our quality management system from day one. They've made complying with ISO and FDA standards for quality management straightforward, they keep adding helpful functionality to the system, and I look forward to continuing to work with them! Pros Greenlight Guru has a very intuitive interface that lets me manage document changes and design control from the same dashboard. I can sit down and set up a change order to release and version multiple SOPs in an hour with a single set of approvals, which really streamlines my document control workflow. It's also perfect for remote work, since it automatically captures electronic signatures and time stamps, and it's already set up to ping users by email when it's time for them to complete a task. And I must commend their customer support team - they are an admirably responsive and helpful team of people who add so much value to the experience with this company. Cons Inputting a large number of documents into the system at a time can be fairly tedious. Some kind of mass upload function would be helpful at some point. I would appreciate an integrated training workspace as well, potentially tied to the document approval process. Review Source VR Verified Reviewer Project Engineer Medical Devices Used the software for: 2+ years ### "Allow effective team-based collaboration on project traceability " December 12, 2018 5.0 Very impressed by the software platform. Highly recommend medtech companies leverage this software platform to improve overall productivity. Pros Promote engagement from the team through its intuitive user interface and timely notifications on action items. Cons Sometimes it takes a while to get the refreshed information. Review Source Victoria E. Quality and Regulatory Affairs Director Medical Devices Used the software for: Less than 6 months ### "User Friendly, Modern QMS System " December 11, 2018 5.0 The design and development module is truly the reason we purchased Greenlight. It is extremely simple, allows for easy/agile development and review and integrates risk. Pros It is very modern and user friendly. Unlike most QMS systems which seam stuck in the 90s, they user interface is up to date with modern websites and is so easy to use it requires barely any training. Cons The modules that are full fledged are wonderful. Modules like change management and training management need to be its own module and updated. Review Source Response from Greenlight Guru February 12, 2019 Hey Victoria, Our team greatly appreciates you taking the time to provide us with valuable feedback. We are happy to hear that your team has adopted GG with ease and that our design and development features have been very beneficial for your company. We are continuously advancing our software's capabilities and encourage you to share any thoughts or ideas with our Customer Success team regarding change and training functionality. Thank you again for your feedback! Daniel P. CEO Medical Devices Used the software for: 6-12 months ### "Excellent experience with Greenlight Guru" February 1, 2019 5.0 Its an excellent tool with very good customer support. Pros I like that all the tools and functions needed to run a QMS are centralized in one place Cons I would like line item requirements approval in the future Review Source Response from Greenlight Guru February 4, 2019 Hey Daniel, Our team appreciates your positive feedback! We are continuously evolving the capabilities of our quality platform to further enhance the value add to medical device companies. I plan to have a member of our customer success team reach out to you in order to further discuss the line item requirements approval functionality you mentioned. Thank you again for your feedback. Werner V. Founder & CEO Hospital & Health Care Used the software for: 1-2 years ### "Software that actually makes your life easier!" December 13, 2018 5.0 Great support, easy to use. Pros The team at Greenlight is extremely passionate and have been amazing at supporting us and answering questions in record time. Cons If you don't use the software for a month, you get locked out and have to ask to be activated again. Review Source SP Stephen P. Lead Quality Engineer Design Used the software for: 1-2 years ### "Great product, continuously improving!" December 12, 2018 5.0 We needed an eQMS system, and a method of tracking our project progress. Greenlight.Guru does that in a fluid, comprehensive manner - making my life far easier. Pros Greenlight.guru successfully ties risk analysis to design controls, providing a method of reviewing all of the design or component by component. All of the associated documents can be linked to Design items, weaving in the entire story behind a particular product. I have not found a similar product, and have never seen a more dedicated team. Issues that I have encountered, they resolve in a thoughtful, forward-thinking manner. Cons In the early usage, there were difficulties finding the documents I wanted. They have recently added the linking functionality on the document side, which allow related items to be tied to each other. Review Source Response from Greenlight Guru December 17, 2018 Hey Stephen, Thank you for the kind feedback. The team at GG is dedicated to assuring the success of our customers. Glad to hear the linking functionality is benefiting your efforts. Additionally, I think you'll be pleased with upcoming efforts we are making to further simplify document management starting with the debut of Document Views in our December release. Keep the feedback coming. AM Art M. Chief Operating Officer Medical Devices Used the software for: Less than 6 months ### "Initial Review" April 1, 2019 5.0 To date, GG has been an excellent partner in the implementation of an otherwise difficult system. Pros We set out to implement a QMS for our small Medical Device Company. To date, Greenlight Guru (GG) has proven to be an excellent choice. We are only a few months into the process but I see no problem in staying on track. Their support has been fantastic! We are ahead of schedule and I have been pleased with the quality of support we are getting. Our company has had a few false starts with consulting firms, GG is making the process enjoyable. Cons GG offers a package of procedure templates that make the job much easier. With that, the formatting and wording of the templates could be a tad more uniform. With that said, it is understandably difficult to make a universal set of templates that fit everyone's needs. I find the template package well done on that front. Review Source Response from Greenlight Guru April 10, 2019 Hey Art - Our team greatly appreciates you taking the time to provide your feedback. We are thrilled to hear that our Customer Success team's Fanatical Support has jumpstarted your implementation process, while also making it an enjoyable experience. We appreciate your feedback regarding our procedure templates, as well. Please feel free to share your ideas for improvement with a member of our team. Thanks again - Glad to have you as a customer of Greenlight Guru! MJ Megan J. Used the software for: Less than 6 months ### "A viable mvp but not really ready for commercial needs" November 24, 2016 2.0 We have been using Greenlight Guru now for a few months and I note the following concerns: 1) There is no undo button - once editing in a screen if you accidentally change something there is no way to return to the original state - clicking the close button will save ANY change you make even incidental ones. 2) Loading time is ridiculous. Our software currently has fewer than 300 requirements total and loading can take a few minutes. 3) Traceability for risk doesn't yet work properly in terms of tracing right through to V & V 4) Workflow could be dramatically improved - so many clicks are required to create each requirement. 5) Sometimes you will create a requirement and it does not show up in your list until you refresh the whole list - which led to a couple of duplicate requirements being created and these then can't be deleted - only obsoleted. 6) Document signing order created huge headaches for us organizationally in efficiently getting documents routed and signed. 7) Users who were in the application at the time of document routing received no notification a document was waiting for them. 8) There should be a way to check all validation and verification test cases within a given protocol off at once. Individually checking them off as passed is a make-work exercise. 9) Search feature is totally brutal and sometimes will not find something as simple as the DI title (e.g. searching for DI-159 which exists does not necessarily return DI-159). 10) When switching between projects - window did not always update content - leading to editing the wrong requirements 11) No way to sort requirements except through tagging- no way to view a short list of requirements only with a given tag reliably since search function can't be relied on. Pros Feature to read across related user needs, di, do and testing is a good idea. Printed matrix document looks nice. Cons So much clicking to accomplish needed tasks; not all features work as needed or expected. Review Source Response from Greenlight Guru October 12, 2018 Hi, Megan. Thank you for your candid and detailed feedback. We took your feedback seriously and made updates to the Greenlight Guru software to address many of the issues you mentioned. EC Emil C. Co-founder and CEO Medical Devices Used the software for: 6-12 months ### "FlexLogicals Review of Greenlight Guru's QMS Software" May 6, 2020 5.0 We are saving a lot of time because it is so easy to link data to each other, and hence have the desired traceability. Furthermore, we are having a better overview of which requirements we have to verify and validate compared to our previous design matrix and risk matrix which was in Excel format. Lastly we are saving time during change control in general, this can be done within a few minutes while uploading a new verison of a document, technical drawing etc. Pros It is very easy to manage large amounts of data and have traceability on all of it. Especially during design & development, where many inputs have to be linked to outputs, verification(s) and validation(s). Furthermore, during the risk assessment the inputs and outputs, verifications and/or validations can easily be added as sources and controls to documents risk mitigation. Cons There is a lot of repeatable work while setting up a design matrix and risk matrix, but still faster than setting it up in an Excel Sheet. Reason for choosing Greenlight Guru Because they are experts in both software development and QA/RA, so their solution is better than one privat consultant who claims to have made their own digital QMS system. Review Source JS Jeff S. Director of Engineering Medical Devices Used the software for: 6-12 months ### "Jeff Schwegman Review" November 17, 2016 4.0 Overall my experience is positive. I like having the User Needs through Design Validation all on one dashboard in front of me. The Risk Management section is a little cumbersome to use at this point. I'm looking forward to new modules like ECO etc. Pros The dashboard showing User Needs; Design Inputs; Design Outputs; Design Verification; Design Validation all on one screen. I also like the Doc control capabilities Cons Risk Management section is cumbersome to use Review Source Response from Greenlight Guru December 14, 2018 Hello Jeff, we appreciate you taking some time to write your review of our software. Your feedback regarding the risk management module has been heard and we believe you will be very excited about the changes coming with our risk 2.0 release. As it relates to your feedback regarding automatic notifications, we are pleased to share that this functionality is now available to further enhance your team's experience when routing documents through approval workflows. Glad to hear your overall experience has been positive and look forward to delivering on your feedback regarding the risk matrix. MC Marion C. quality and regulatory engineer Medical Devices Used the software for: 6-12 months ### "Diabeloop\_MChassouant feedback" November 29, 2016 4.0 It is currently difficult to rate your system for me because Diabeloop managers decided not to use all fonctionnalities included within Greenlight-guru. If I may suggest something, I would like to have a less sensitive search system. Because right now if I don't know the exact name of my document, the search system will not detect it! Pros electronical signature and the fact that my document is blocked one published. Cons I would like to be able to put my document in file, not only have routing, published etc etc but QMS, DHF etc etc. I know I can do it with the search system but then I need my documents to have many tags... Review Source Response from Greenlight Guru December 14, 2018 Hi, Marion - Thank you for the feedback. A while back, we debuted robust search document search functionality to address the use case you described. Glad to hear that your team has started collaborating and using the system more in 2018. RS Ryan S. CEO Medical Devices Used the software for: 6-12 months ### "Great eQMS for small and mid-sized businesses!" November 15, 2016 5.0 We've been using Greenlight.guru for the better part of a year now and it really simplifies quality management. It's very easy to get all of our team on the same page and effortlessly trace various efforts through the system. The Greenlight.guru team is one of the best I've ever worked with. They bend over backwards to help you reach your goals. They are fantastic partners. Pros Ease of use, responsiveness of development team Cons The software is feature rich, but there are still a few features that would be great to see implemented. The Greenlight team takes feedback to heart and is generally quick to implement requested features. Review Source Response from Greenlight Guru December 14, 2018 Hello Ryan, thank you very much for taking the time to review our software. We're happy to hear you've enjoyed working with our team and our software has been able to help you simplify your quality management efforts. Our team takes your feedback to heart and believes you'll be pleased with all the functionality we've released in 2017 and 2018 centered around post market surveillance, multi-level design controls, advanced document management, and flexible review and approval workflows. Please keep the feedback coming regarding how we can further simplify quality management for your team. WB Ward B. COO Medical Devices Used the software for: 1-2 years ### "Greenlight Guru" March 11, 2019 5.0 The ability to properly and effectively manage our quality system and eliminate all paper documents. Pros The ability to organize all documentation and execute design reviews and risk management within one platform. Cons Navigation can be a bit difficult at times. Review Source AB Amrita B. Quality Engineer Medical Devices Used the software for: Less than 6 months ### "Great e-QMS software" March 11, 2019 4.0 Very engaging and great timely response by the customer success team! Pros Makes documentation easier! Love how its always updated with the current standards. Cons The risk management system and the search feature have scope for improvement. Review Source Response from Greenlight Guru March 18, 2019 Amrita - Thank you for taking the time to share your positive feedback! We are happy to hear that you are enjoying our advanced document management platform and its associated workflows that keep your QMS compliant with current industry standards. We would love to hear your feedback about how we can improve out risk management and search feature. I plan to have someone from our Customer Success team reach out to further discuss how we can integrate your feedback into our ongoing advancement of the software. Thanks again! LC Linda C. SVP, Clinical Initiatives Medical Devices Used the software for: 6-12 months ### "Affordable, sensible solution for QMS" November 29, 2016 4.0 Our tiny team of 10 purchased Greenlight Guru a little less than a year ago. The team at Greenlight provided training and support to see us through our adoption of the tool. Their guidance, knowledge and support has been instrumental in getting our team compliant with quality systems regulations. We feel our decision to to purchase Greenlight was a key factor in meeting our early quality milestones and will be instrumental in our success to launch. Pros Visibility to elements required for 13485 compliance Cons Browser quirkiness Review Source Response from Greenlight Guru October 12, 2018 Hello, Linda. Thank you for the feedback. It's been great to partner with you and your company and to see your market success. DK Danny K. VP Prod Dev Medical Devices Used the software for: Less than 6 months ### "Good first experience but some mod needed" November 29, 2016 3.0 A couple missing key features discussed with GLG and hope they will be incorporated to allow us to better use the tool with our external vendors. These relate to file permissions and to release flow. I think these would benefit many companies like ours that rely on external vendors for portions of the development. Pros easy to use, covers most of the basics Cons lack of flexibility is managing content across multiple sub-contractors working on the project. UI can be refreshed to an easier form based on mobile use today Review Source Response from Greenlight Guru December 17, 2018 Hi, Danny: Great feedback. We recently deployed sharing features within advanced document management that allow you to share specific information with sub-contractors and external vendors. Additionally, the new Partner Views functionality now allows to collaborate with partners in a manner that goes beyond document sharing and includes both workflows and tasks. We appreciate your insights! Keep the feedback coming. EJ Evan J. Used the software for: ### "Been with it since the beginning" November 18, 2016 5.0 I've been using Greenlight.guru since it launched, and it has done nothing but improve, improve, improve. It constantly continues to impress with its breadth of features and ease of use. It is still not absolutely perfect but the fact that improvements come out so quickly reassures me that the team is committed to creating a good product. Review Source Response from Greenlight Guru December 5, 2016 Hi Evan - Thanks for the feedback. We've been really happy to have you as a customer since the early days and are glad to hear you've been able to recognize our commitment to continuos improvement. Your's, and the feedback from all our early customers, has been invaluable to our improvement and growth. NB Nabeela B. Used the software for: ### "Excellent Customer Services" November 15, 2016 5.0 Customer Services are always of high quality. The team is extremely friendly, and always try their utmost best to resolve all queries successfully. Pros Easy to follow, uploading effective immediately. Easy to make changes/track changes. Review Source Response from Greenlight Guru December 5, 2016 Hello Nabeela, thank you very much for taking the time to review our software. Your input, and the feedback we receive from all our customers is very important to us. We're happy to hear you've had some good experiences with our customer services. MF Marc F. VP Marketing Health, Wellness and Fitness Used the software for: Less than 6 months ### "New user just getting started" December 8, 2016 3.0 We're transitioning from a paper system to your system. We chose Greenlight because of several recommendations. It's been a bit slow to bring up, and we've had to hire a dedicated person to help manage our content. Pros Very comprehensive. Great customer support. Cons Still needs a number of features (important to us) to make it really useful. Review Source Response from Greenlight Guru December 17, 2018 Hi, Marc - You spoke, and we listened. Since you shared your comments, Greenlight Guru has added quite a few product enhancements and new features that include advanced document management, sharing, and multi-level design controls. GC Gabriele C. ing. Medical Devices Used the software for: Less than 6 months ### "great SW for management of new product development docs" February 15, 2019 5.0 Pros cristal clear management of risk, inputs and qara requirements Cons you have to refresh sometimes your browser Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.