--- title: "Greenlight Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Greenlight Guru the right Cloud Access Security Broker (CASB) solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140578/greenlight-guru/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Greenlight Guru 4.4 (91) [View alternatives](https://www.capterra.com/p/140578/greenlight-guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Greenlight Guru Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews Alfikhar N Providing support for civil engineering projectsCivil Engineering, 2 - 10 employeesUsed the software for: I used a free trial. “Greenlight Guru is a powerful QMS solution that can be a valuable asset for medical device companies seeking to improve quality, efficiency, and compliance.“ January 24, 2025 JR Jordan R BossAlternative Medicine, 11 - 50 employeesUsed the software for: 6-12 months. “The platform can be a bit expensive for smaller teams, and the learning curve for new users might take some time.“ February 16, 2025 YS Yusuf S OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “My overall experience with Greenlight Guru is that its made to meke medical software more efficient, faster, & more great benefits.“ February 9, 2025 AE Andre E CEOMedical Devices, 51 - 200 employeesUsed the software for: 1-2 years. “After just 3 months, it became clear that Greenlight Guru was doing more harm than good, and we decided to stop using it altogether. Despite our dissatisfaction, Greenlight Guru insisted we pay for the full contract term.“ December 2, 2024 MH Moiz H Software DeveloperInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Smooth experience with efficient document control, compliance tracking, and great support.“ February 15, 2025 AE Andre E CEOMedical Devices, 51 - 200 employeesUsed the software for: 1-2 years. “Their rigid stance, complete lack of empathy, and unhelpful customer service made the entire ordeal a nightmare.“ December 2, 2024 Abhijeet R Full Stack Web DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Greenlight Guru help a lot in managing medical documments.“ February 14, 2025 AE Andre E CEOMedical Devices, 51 - 200 employeesUsed the software for: 1-2 years. “Look elsewhere if you're in the market for quality, because Greenlight Guru falls painfully short."“ December 2, 2024 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarah K. President & Chief Operating Officer Hospital & Health Care Used the software for: 1-2 years ### "A god-send of a QMS" December 11, 2018 5.0 As a new medtech company with many different product and differing product regulations, we are pleased to have Quality Management as one of our easiest tasks - which is rare to say. The team is fantastic and abundantly helpful, the system is quick to learn and easy to use, and the support you get standing the system up from scratch if you don't already have a system in place is great. We needed Quality "handled" so we could focus on the trickier parts of our company - Greenlight Guru was and is that perfect solution. Pros With GG, it is structured and organized to not just allow compliance, it promotes compliance - meaning using the software as it is built easily documents for product design/dev and ongoing quality req'ts. It's easy to use and navigate, quick to learn even for lay people, and makes our QMS regulatory headache-free. Cons The team keeps making improvements, and I'm looking forward to a bit of a better structure to the large document repository. It is searchable, tagable, and sortable easily, but there are a few other ways that they could organize things so you can find something quickly. Review Source Response from Greenlight Guru December 14, 2018 Hi Sarah, The team at GG greatly values your feedback and we appreciate you taking the time share your experience working with our software and team. Glad to hear you are excited about the upcoming enhancements to Advanced Document Management with with debut of Document Views in our December 2018 release. We strive to simplify quality management for medical device companies of all sizes, and welcome any future feedback or enhancements ideas. JvM Jeroen van M. Chief technology officer Information Technology and Services Used the software for: 6-12 months ### "Collectively " February 5, 2025 5.0 It is a user-friendly interface and best for the new users Pros It helps much to the new users in collective management Cons I haven't got any problem with this software Switched from [Arena PLM](https://www.capterra.com/p/6101/Arena-PLM/) It is expensive in use when compared to the two Review Source DS Dawn S. Laser Marker Business Supplies and Equipment Used the software for: Less than 6 months ### "Laser Marker" October 7, 2026 4.0 I like the way it is easy to access and the time frame to finish it isn't a rush to get done. and if i have questions I can ask Pros The way there is always something new to learn and always updated. it easy to access and convent to do. Cons Can't think of anything. I have not problems getting into it but I wonder why some of the stuff we have to read Review Source AE Andre E. CEO Medical Devices Used the software for: 1-2 years ### "Terrible Product, Service, and Experience" December 2, 2024 1.0 Greenlight Guru was a colossal disappointment for our company. We signed a 2-year agreement, expecting a quality product and decent service, but were thoroughly let down. Their platform underdelivered at every turn: clunky, counterintuitive, and nowhere near as efficient as advertised. After just 3 months, it became clear that Greenlight Guru was doing more harm than good, and we decided to stop using it altogether. Despite our dissatisfaction, Greenlight Guru insisted we pay for the full contract term. Instead of trying to remedy the situation, they pushed us into a drawn-out and tense dispute that ended up in collections—something we've never experienced with a vendor before. Their rigid stance, complete lack of empathy, and unhelpful customer service made the entire ordeal a nightmare. Save your time, money, and sanity. The product is bad, and the service is worse. Look elsewhere if you're in the market for quality, because Greenlight Guru falls painfully short." Pros There was absolutely nothing that we enjoyed about our GG experience. Cons Literally everything. The product didn't work as advertised, the service was shoddy, and the respect for the customer simply wasn't there. Review Source VV Viplav V. Database Administrator Hospital & Health Care Used the software for: Less than 6 months ### "All-in-One Document Control " October 11, 2026 5.0 Overall, it's a good tool for the regulatory documentation. It helps keep things organized and good for learning. SSO option makes it easier to log in in just one click. Pros Easy to find the documents related to the company policies. The dashboard makes it easier to track the pending tasks. Search option in the pdf makes it easier to find any keyword. Cons Sometimes documents loading time is more. Few tabs take some time to learn More intuitive user interface could be improved. Review Source AB Alex B. CTO Medical Devices Used the software for: 1-2 years ### "Greenlight is the right choice for eQMS" August 14, 2024 5.0 We evaluated multiple eQMS platforms, we went with Greenlight due to functionality, ability to scale as we grow, and the extensive / pre-existing documentation that we could leverage and tailor to our needs. Pros Building a maintaining a QMS system that is FDA compliant is far too complicated and expensive for an early stage startup. Greenlight gives you the tools and platform to follow a pre-determined process that allows you to get up and running quick, while also having the confidence that you are meeting required regulations. Team has always been super helpful with great customer support. Cons eQMS can be complicated with lots of jargon. It does take a sustained push to become aquatinted with terminology and incorporate into you daily workflows. Alternatives considered [Qualio](https://www.capterra.com/p/134050/Quality-Management-Software/) Reason for choosing Greenlight Guru We liked the team, the customer support, and the greenlight academy. We felt that greenlight had the tools to get us through a complicated process. Review Source HZ Hector Z. CEO Medical Devices Used the software for: 2+ years ### "Terrible customer service despite being super expensive" October 27, 2024 2.0 Pros Good performance, good templates, comprehensive follow up for eQMS for med tech. Cons Too expensive, terrible customer service and attention. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Needed more specialised software for med tech Review Source YS Yusuf S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Supercool Medical Software " February 9, 2025 5.0 My overall experience with Greenlight Guru is that its made to meke medical software more efficient, faster, & more great benefits. Pros What I like most about Greenlight Guru is that its made to help the medical industries all over the world. Cons What i like least about Greenlight Guru is that its not well known and need s to be advertised more. Review Source HN Hanh N. Sewer Hospital & Health Care Used the software for: Less than 6 months ### "Review for Greenlight Guru" October 6, 2026 4.0 Pros It was simple to use. All of the assignments are easy to access. You can see what is due and what is complete. Cons The mobile site is awful and does not properly format according to screen size. This makes it impossible to navigate and read. Review Source JR Jordan R. Boss Alternative Medicine Used the software for: 6-12 months ### "Great compliance tool for medical device companies" February 16, 2025 5.0 Greenlight Guru has been a valuable tool for managing quality processes efficiently. It simplifies regulatory compliance and improves collaboration across teams. While the price may be high, the benefits outweigh the cost for companies focused on medical device compliance. Pros Greenlight Guru offers a user-friendly interface and great compliance management tools. It helps streamline document control, risk management, and audits, making regulatory compliance much easier. Cons The platform can be a bit expensive for smaller teams, and the learning curve for new users might take some time. Review Source WW William W. Production Technician Chemicals Used the software for: 2+ years ### "A Smart Solution for Auto Repair Shops" February 7, 2025 4.0 Workshop Software is a reliable and efficient solution for auto repair shops looking to automate daily tasks and manage operations seamlessly. While customisation and mobile functionality could be better, it’s a solid choice for workshops wanting an all-in-one management tool. Pros Automated reminders & invoicing save time on admin tasks. Cons Occasional performance lags when handling large amounts of data. Review Source ES Eudoria S. Marketing Coordinator Medical Devices Used the software for: Less than 6 months ### "My experience with Greenlight Guru" February 12, 2025 4.0 Pros I like how this platform has helped us streamline our compliance, enhance our product to market timeframes and has helped elevate our game Cons It’s a little difficult to manage cross team collaboration within the tool Review Source CT Chris T. Senior Manager of QA Medical Devices Used the software for: 1-2 years ### "My GG Experience" March 11, 2020 4.0 Pros GG is hands-down the most user-friendly s/w I have ever worked with. The GG team has truly created simple easy-to-use workflows, while still offering complex functionality that conforms to the rigors of ISO 13485 standards. I love how you can link tasks, documents, investigations, and CAPAs. I personally love their DMS and Customer Feedback workflows. They're easy on the eyes, tell the whole story and allow for easy routing and approving to key stakeholders. Cons GG's data analytics aren't very helpful and often inaccurate. The data they're tracking is rudimentary and seems to an after thought by the design team. Additionally, there is no reporting functionality in their Customer Complaints workflow. For example, if you're attempting to run a trend report for common root causes related to certain events, the s/w doesn't allow it. Therefore, I have to track everything outside of GG, especially for trend reports. Trend reporting and tracking is critical in any regulated industry, so I'm not sure why GG didn't think of this Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/)[TrackWise](https://www.capterra.com/p/39788/TrackWise/) Review Source TB Tonia B. Director, RA/QA Medical Devices Used the software for: 6-12 months ### "Sleek Medical Device QMS Software with a great Team!" December 4, 2018 5.0 Pros The system workflow is intuitive and easy-to-use right out of the box. We currently utilize the document management system and the module allows for quick uploads, document organization and ease of finding documents. The Greenlight Guru team behind the software works with you to meet your business objectives. Additionally, the have a strong customer focus and really listen to the voice of the customer. Cons The search function can be a struggle at times; would really like the opportunity to filter further. Review Source Response from Greenlight Guru December 14, 2018 Hi Tonia - Thank you for sharing the positive feedback with our team. Our team is happy to hear that you value the turn-key nature of our solution for medical device companies. We strive to simplify quality for our customers and removing the burden of assuring documentation is compliant to regulatory standards is an essential piece in that effort. Please know that we hear your feedback regarding the need to find things faster within the system. I believe that you'll find the debut of Document Views in our December 2018 to be a starting point in helping you achieve this as we further enhance search and filtering functionality. DS Dalene S. QA Manager Medical Devices Used the software for: 1-2 years ### "Focus on the work - not the admin!" May 29, 2019 5.0 It changed the way we documented risk related to the products. We streamlined our QMS and this helped us to come together as a team. Design reviews are easily assigned; change control tasks are set and executed - no more separate emails and phone calls to follow up - Greenlight does the nagging for you. Pros It sped up document control work flow and freed up the QA department's time to focus on validations and regulatory updates. Cons We can't think of anything at this time. Review Source Response from Greenlight Guru June 4, 2019 Hey Dalene - Thanks for sharing your positive feedback about our software! It is great to hear that our software has freed up your team's time to focus more on strategic and value-add activities, instead of the manual labor of overseeing a QMS. If you ever have any questions or would like to provide us with more feedback, please do not hesitate to contact us. MF Michael F. Director Medical Devices Used the software for: 1-2 years ### "Great and Developing Document & Design Controls" November 15, 2016 5.0 GreenLight.Guru (GLG) is a terrific tool that solves multiple issues - design controls, document controls, and compliance. Perhaps just as valuable is an unending stream of blog posts and educational articles from the GLG staff. Their goal is to help users of their software (and, frankly, just about everyone else) adopt best practices in medical device design and maintain compliance during the product development process and beyond. The system is not very intimidating, but still requires some sophistication to use properly. That being said, it enables a single person to do the work of several people, which is extremely efficient for a small or start-up company. My current "complaint" is that our GLG installation does not send email notifications about tasks or documents to review. This would be very beneficial. Pros Easily allows for document control in a compliant system for medical device development Cons I like traditional interfaces with document lists that look like a "Window" rather than highly formatted presentations. Give me simple presentation. Review Source Response from Greenlight Guru December 14, 2018 Hi Michael, our team appreciates you taking the time to review our software and provide your feedback. I'm happy to share that functionality for automated e-mail notifications are now available. Additionally, individual users can modify notifications to their liking. Please don't hesitate to provide additional feedback. Our team is actively listening to the evolving needs of our customers as we develop new functionality. TH Till H. Senior Design Engineer Medical Devices Used the software for: 1-2 years ### "Wrong kind of software for our demand so far" November 30, 2016 1.0 Three main deficits: First there is no strukture for the data we save in Greenlight like direktorys, subdirektorys, a kind of tree... Colours... The only method to find data in the large pool is the serch funktion. This is useless if you don´t know the right name of what you are looking for. Second deficit: We were told that data exchange with other systems is not possible. If that is really true I would immediately stop this software, but keep cool, I am far away from beeig responible. Third deficit: Though the speed of the operations improved, it is still not acceptable. Important to know would be if the internet-connection we have at invendo is sufficient and reliable. Positive: I have no doubt that you are able to program every kind of user interface we need. And I am very happy that you are really interested in my opinion. Feel free to ask me specific Questions. Regards, Till Hoffmann Review Source Response from Greenlight Guru October 12, 2018 Hi, Till. Thank you for your candid and honest feedback. Since your comments, Greenlight Guru has made quite a few product updates. Document management has been enhanced with additional data attributes and ability to search, filter, and sort information more easily. We continue to work on data exchange and have had some conversations with your colleagues on this. Speed and performance are constantly monitored and being updated to ensure you get the information you need as timely as possible. Keep the feedback coming! LW Lizzie W. QA/RA Officer Medical Devices Used the software for: 6-12 months ### "Greenlight Guru does what it says on the tin...." November 15, 2016 5.0 Green light Guru has been an invaluable resource not only in the set up an electronic QMS but in the advice available in the form of webinars and podcasts and someone who is new to the world of Quality and Regulatory requirements. Pros Aesthetically pleasing as well as practical and easy to use. Cons The risk and design modules have been difficult at times to use - the risk matrix is not easily maintained as a living record, e.g when a risk is mitigated and the scoring reduced. Review Source Response from Greenlight Guru December 5, 2016 Hi Lizze, thank you very much for taking the time to review our software. We're glad to hear we've been able to live up to the promises made through our website and marketing. Your input, and the feedback we receive from all our customers is very important to us. That being said, we appreciate you comments regarding the risk matrix, and they have been added to our backlog. Your feedback will be considered as we look to release our risk 2.0 module. KK Kevin K. VP Biotechnology Used the software for: 6-12 months ### "Great overall product" May 7, 2019 5.0 We are new to the QMS world and this software has been very useful. Pros Ease of use and very intuitive interface. Navigating the platform is very easy and functions such as uploading documents and routing are very easy to use. Cons Minor litle issues that seem to have been fixed in recent releases. Review Source Response from Greenlight Guru June 4, 2019 Hey Kevin - Thanks for sharing your positive remarks! Our team is pleased to hear that our software has been useful for you and your team as you enter the QMS world. Please feel free to reach out to us whenever you come across any minor issues or have other feedback that you would like to relay to our team. VR Valerie R. Quality Manager Medical Devices Used the software for: 1-2 years ### "New Quality System" October 9, 2018 5.0 Pros I love the ease of uploading documents and the automatic revision controls. Everything about the software is easy to understand and produces a digital trail for tractability. Cons I have not came across much of anything that I do not like about the software. If i ever have questions, I contact the customer service team and they walk me though it. Review Source Response from Greenlight Guru October 12, 2018 Thank you, Valerie, for your feedback regarding Greenlight Guru. It's great to hear how the document management features are helpful to you and your team. WB Ward B. COO Medical Devices Used the software for: 1-2 years ### "Greenlight Guru" March 11, 2019 5.0 The ability to properly and effectively manage our quality system and eliminate all paper documents. Pros The ability to organize all documentation and execute design reviews and risk management within one platform. Cons Navigation can be a bit difficult at times. Review Source AB Amrita B. Quality Engineer Medical Devices Used the software for: Less than 6 months ### "Great e-QMS software" March 11, 2019 4.0 Very engaging and great timely response by the customer success team! Pros Makes documentation easier! Love how its always updated with the current standards. Cons The risk management system and the search feature have scope for improvement. Review Source Response from Greenlight Guru March 18, 2019 Amrita - Thank you for taking the time to share your positive feedback! We are happy to hear that you are enjoying our advanced document management platform and its associated workflows that keep your QMS compliant with current industry standards. We would love to hear your feedback about how we can improve out risk management and search feature. I plan to have someone from our Customer Success team reach out to further discuss how we can integrate your feedback into our ongoing advancement of the software. Thanks again! VR Verified Reviewer Principal Medical Devices Used the software for: Less than 6 months ### "Greenlight Guru is well designed, easy to use eQMS software" October 19, 2018 5.0 Pros I found the software to be intuitive, easy to use and easy to navigate Cons would benefit from having a supplier controls module Review Source Response from Greenlight Guru November 1, 2018 Thank you for your comments and feedback! Have you had a chance to check out the new partner view added in the latest release? This feature likely addresses many of the needs for supplier controls module. Also, if you would be willing to provide some additional information about what you have in mind, could you reach out to customer.success@greenlight.guru? BL Barry L. Director of Manufacturing Medical Devices Used the software for: 1-2 years ### "Alpha-C" October 23, 2018 4.0 We uses the software for creating the DHF and for signing off on documents. For this purpose it is very good. Pros Lack of clutter on pages, ease of use. No nonsense. Cons Cannot view files on signature pages, have to page back to main menu. Review Source Response from Greenlight Guru November 1, 2018 Hi, Barry. Thank you for your feedback. Regarding viewing files on signature page, our Customer Success team will reach out to you directly to learn more about this need. AA Ashley A. Development engineer Biotechnology Used the software for: ### "One of the best QMS right now" December 8, 2016 4.0 We use this system as a quality management system. Greenlight guru has really helped us as a team that is at different places collaborate easily. Design reviews can now be done virtually. Sign off prompts and doc alerts really help in getting documents published faster. If there was one thing lacking, I would say the ability to make folders and organize the publish documents better. Never the less we are managing that by using the search function and our own doc log. Pros Doc management Cons Organize the publish documents better Review Source Response from Greenlight Guru October 12, 2018 Thanks, Ashley. Based on your feedback, Greenlight Guru implemented several enhancements to document management work space to help with organization. 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