# DebtView Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DebtView the right Debt Collection solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140575/DebtView/reviews --- DebtView 4.4 (21) [View alternatives](https://www.capterra.com/p/140575/DebtView/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of DebtView Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews Adam W DirectorFinancial Services, 2 - 10 employeesUsed the software for: 6-12 months. “The amount of time this has saved me has been well worth the money thus far, and I feel as if I only really scratch the surface on it's capabilities.“ July 19, 2023 AJ Anja J Credit Collecting AgentRetail, 51 - 200 employeesUsed the software for: More than 2 years. “Its layout is simple and easy to navigate, it is easy to manage several cases at a time, and it offers various case management options.“ May 30, 2022 ks keegan s Collections agientFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “my over all experience of debt view is that despite the occasional refresh being required the system is easy to use and is simplified to increase productivity“ June 13, 2022 LR Lowri R Relationship ManagerInsurance, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I've always found Debt View very easy to navigate especially when it comes to new starters.“ June 1, 2022 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director Financial Services Used the software for: 6-12 months ### "Growing Debt Recovery Business Looking For A Solution - DebtView More Than Delivered" July 19, 2023 5.0 It's been a real pleasure. As a relatively new business, I was initially a little bit reluctant to look for a solution mainly down to keeping costs under control. But I can honestly say, I wouldn't look back now. Our business has grown tremendously over the last 6-12 months and it simply wouldn't have been possible without a solution like DebtView. The platform allows us to scale up very efficiently, and I am really impressed so far. Pros Initially I was impressed with the price. This fitted with our budget as a smaller/start up collection agency, and when I looked under the hood I realised that this was something that would be future proof as our business grew. I was not looking for the cheapest option at the time, but I wanted bang for my buck. The team at DebtView made the whole onboarding process very easy for me. They are responsive to any questions I have, and address system update requests promptly. I can honestly say I have been very impressed by DebtView. The amount of time this has saved me has been well worth the money thus far, and I feel as if I only really scratch the surface on it's capabilities. DebtView seems to have plenty more to offer us as our business continues to grow. Cons Occasionally things seem a little bit long winded when it comes to customising certain aspects of the system, but this is complete nit-picking. Thankfully I am quite technically minded, so I can often resolve any customisations myself. But in the event that I am unsure, the DebtView team are ultra responsive and are always happy to help. Reason for choosing DebtView Low costImpressive capabilitiesResponsive & pro-active team Review Source OR Oliver R. Managing Director Banking Used the software for: 1-2 years ### "DebtView User Review" May 2, 2025 4.0 Positive overall and our experience is still improving as we bring more of the functionality online. Our next step is to utilise more of the automation available within the system. Pros Flexibility, customisation, reporting functionality and support from the DebtView team. Cons You get out what you put in so the flexibility and customisation means an initial time cost setting the system up to best suit your needs. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Security, functionality and ability to audit. Review Source MK Marin K. Advisor EMEA Service Center Research Used the software for: 1-2 years ### "A good program " May 30, 2022 4.0 Pros \-It was easy to use this program and quick trainings for new people possible -good overview for the cases -instalment plants was good organized -workflow was working good Cons \-reports was a bit of a mess - a lot of stocked cases Review Source Response from Indigo Cloud June 9, 2022 Hi Marin, Many thanks for taking the time to write this review. Customer feedback is very important to us. We will look into the reporting issues you mentioned. GM Graeme M. Debt Recovery Manager Financial Services Used the software for: 2+ years ### "Consistently Reliable with Exceptional Customer Care" May 6, 2025 5.0 We have been using DebtView for over eight years and genuinely cannot imagine operating without it. Both Mark and, more recently, Ian have consistently provided outstanding support, often at very short notice. Their patience and dedication, even with the smallest of issues, have been greatly appreciated. We look forward to continuing our strong partnership for many years to come. Pros One of the system’s greatest strengths is its simplicity. It is exceptionally user-friendly, accommodating users of all experience levels. Its seamless compatibility with other systems we utilize has made it an indispensable tool in our operations. Without a doubt, it has played a pivotal role in our continued success. Cons While the system is integral to our daily operations, there have been occasional issues following updates. However, these instances have been rare and promptly resolved upon reporting. Review Source HM Heather M. Director Business Supplies and Equipment Used the software for: 1-2 years ### "Debt View CRM - Indigo -First Class Company " April 30, 2025 5.0 Our experience has been first class, the Team are always on hand to answer even the smallest query. The developers are always open to suggestions and constantly strive to improve and introduce new processes. Very professional and a pleasure to do business with. Pros We introduced this CRM product into our business almost 2 years ago now it has been an intergal part of elevating our business processes. The automation allows has allowed us to increase outputs by adding various means of automated communications. Our Clients are seeing the benefits too with an uplift in recovery outcomes! Cons As with any business the demands of the CRM is constantly evolving to meet changing needs. There have been alot of upgrades and changes and we are still learning everything the system has to offer. Review Source CG Chris G. IT Director Legal Services Used the software for: 1-2 years ### "Redeuce the workload of chasing debts" April 30, 2025 4.0 Application has dropped into our business seemlessly and given more time for other work Pros User friendly dashboard and ease of use. initial setup was also very easy Cons Not currently experienced any negatives of the system it just works! Review Source LE Louis E. Director Financial Services Used the software for: 2+ years ### "DebtView Software" May 31, 2022 4.0 We have been very happy with DebtView over the past 6 years and would recommend the product to small to medium sized debt recovery firms. Pros From the outset we found DebtView easy to use and importantly - simple to train new staff on using the product. Over the past 6 years of using DebtView we have seen ongoing development and improvements around integration with APIs, outbound communications, payment plan management and the ability to hold extensive evidence relating to debt cases. With a high degree of automation DebtView enabled us to build our business up and currently load and process around 4,500 debt recovery cases per week with a comparatively small team of staff. Cons Financial accounting on remittances to clients and daily reconciliation of funds are manual at present, however we were given access to extract data and build processes outside of the system to track client funds. It would be useful if integration existed with accounting software through the output of journals for client remittances and invoicing to clients, the data for which resides within DebtView. Reason for choosing DebtView Not applicable Review Source Response from Indigo Cloud June 1, 2022 Louis, thanks very much for the positive review. Customer feedback is critical to us and we really appreciate you taking the time to submit this. We understand your concerns about the lack of out of the box integration with accounting packages and this is something that we will pass on to our development team to look into. TS Tracey S. Director Government Relations Used the software for: 6-12 months ### "Working Together gets the best results" July 20, 2023 5.0 Great to work with, flexible, adaptable and willing to listen to what I wanted from the system, worked well with my colleague in setting up the system. I would recommend Debt View. Pros The ease of the system, the functionality of the Debt View - customer service from \[sensitive content hidden\] has been great, we have had some issues that we have found, and these have been dealt with very quickly and either a work around or a fix has been done Cons So far nothing is missing, everything I have asked for has been achieved either almost immediately or confirmation that is in the development plan and will be available in due course Review Source LR Lowri R. Relationship Manager Insurance Used the software for: 2+ years ### "Lowri Reed - Review" June 1, 2022 4.0 Overall my experience with Debt View has been very positive. I've only worked with \[SENSITIVE CONTENT\] for a short while (just over a year) after taking over from our previous system coordinator however whenever I've put in a request both \[SENSITIVE CONTENT\] have been great prioritising tickets and making sure they are delivering the best change possible. Pros I've always found Debt View very easy to navigate especially when it comes to new starters. Feedback from our team members has always been very positive. One of the most recent features I've liked most about the software is the 'Easy Query' facility. It's been very useful to find out some important information regarding our files. Cons One of things we've wanted within the software is the ability to customise user experienced based on reports and sanctions. It's been difficult to manage the team based on users not being able to access reports without having access to all reports. Review Source AJ Anja J. Credit Collecting Agent Retail Used the software for: 2+ years ### "Easy to Use" May 30, 2022 4.0 DebtView has been very beneficial to use as it makes customer data easily accessible and offers great debt collection solutions. Its layout is simple and easy to navigate, it is easy to manage several cases at a time, and it offers various case management options. Pros DebtView is very easy to navigate and its features are straight-forward. It is also great you can create templates, link cases, duplicate comments, and create payment plans that are automatically calculated for you. Cons Some cases would get stuck in a workflow. It was also unfortunate that prompts would disappear after some time so that there would be no way going back to those cases if one was not able to look at it before the prompt expired. Review Source Response from Indigo Cloud June 1, 2022 Thanks very much for taking the time to write this review Anja. Your feedback is invaluable to us and we really appreciate it. Regarding the expiry of prompts, this is a configuration setting that can be changed by your system administrator. It's about finding a balance between the number of open items and number of operators available to deal with them in the required timeframe. If you need any help or advice with this, please don't hesitate to contact our customer services team through the usual channels. NT Nina T. Senior Agent Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to work on" May 27, 2022 5.0 Overall I am very satisfied with the software. Pros It is easy to use and as a new starter you can quickly understand how Debtview works. Cons Sometimes the system end up being slow and the fact that you cannot have so many orders opened at once. Review Source Response from Indigo Cloud June 1, 2022 Nina, thanks very much for your positive review. Customer feedback is crucial for us and we really appreciate you taking the time to submit this review. The issue around having a maximum number of cases opened at the same time is a configuration item. If you contact our customer services team, we can help you configure this setting. EC Ellie C. Office Supervisor Legal Services Used the software for: 2+ years ### "Ellie - Office Supervisor" June 7, 2022 5.0 I really enjoy using debtview it is really user friendly and fast Pros The notes tab as you can see the full case history in one place Cons when using the lightning bolt and you need to scroll it would sometimes kick you out of it Review Source Response from Indigo Cloud June 9, 2022 Hi Ellie, Many thanks for your positive review of DebtView. Your feedback is very important to us and I thank you for taking the time to submit this review. We have taken on board your note about the lightning bolt and have passed this on to our development team to investigate. MR Matthias R. Credit Collector Health, Wellness and Fitness Used the software for: 2+ years ### "DV Review" May 26, 2022 4.0 Overall after a time you get really easy used to it and is not very difficult. A lot of good updates over the past like you can merge cases together even if those are already merged with other. I remember in the past it wasn´t possible and therefore difficult to have track of all cases Pros you can merge cases together and share the same note to all cases with one click Cons before the last update you had an overview of all the workflow and in which step is the case atm but after the update you could only see the actual workflow and the next. Review Source Response from Indigo Cloud June 1, 2022 Thank you very much for the review Mathias, it's greatly appreciated. We value your feedback and would be happy to discuss your concerns around the recent changes to the workflow view. Please contact our customer services team through the usual channels and let them know your thoughts. DP Demi P. Business development manager Financial Services Used the software for: 2+ years ### "Good software" May 26, 2022 5.0 Pros This software is very user friendly, meaning that its easy to use for all age groups and training new recruits is very simple Cons If the financial reports were running on the system you couldn't adjust the amounts on outstanding cases Review Source Response from Indigo Cloud June 1, 2022 Thanks very much for the positive review Demi, your feedback is very important to us and is greatly appreciated. We would like to learn more about your concerns about not being able to update the amounts on cases. If you contact our customer services through the usual channels, they will be able to discuss this with you. kS keegan S. Collections agient Financial Services Used the software for: 2+ years ### "Debt view review" June 13, 2022 4.0 my over all experience of debt view is that despite the occasional refresh being required the system is easy to use and is simplified to increase productivity Pros debt view allow ease of access from one tab to another allowing me to access multiple cases for a single person with ease under time sensitive appointments Cons debt view has a habit of requiring a refresh at minimum of 3 times a day Review Source FM Federica M. Senior agent, credit controller Emea Health, Wellness and Fitness Used the software for: 2+ years ### "Great software" May 31, 2022 4.0 Pros Easy to use and understand. Quick to get payment via card over the phone. Cons Sometimes there are some glitches. The reminder must be changed. When there is a reminder set up from one person, it should appear to that person only and not to all the other users. Review Source Response from Indigo Cloud June 1, 2022 Federica, Many thanks for taking the time to submit this review. Your feedback is greatly appreciated. Actually, we recently changed the behaviour of reminders following customer feedback. This can now be configured in the configuration settings to alert just the individual that set the reminder, or the entire team. Please raise this with your system administrator who should be able to set this up. Alternatively, contact our customer service team who would be happy to help. hM holly M. Independent Appeals Processor Financial Services Used the software for: 2+ years ### "Independent Appeals Processor" June 1, 2022 4.0 excellent system. Pros i believe this system provides an ease of access to all users, access very field. Cons sometimes when using the system of long periods of time and trying to work quick the system does slow down and you have to refresh. Review Source GT Gloria T. Collections Agent Health, Wellness and Fitness Used the software for: 1-2 years ### "Great DebtView experience" May 31, 2022 4.0 It's been really good overall, mainly because of what I mentioned already as Pros. Pros DebtView is easy to use, friendly, and very intuitive. Cons Issues to set up a scheduled call, very often didn't work and didn't pop up the screen to call as reminder. Review Source Response from Indigo Cloud June 1, 2022 Thanks for the review, Gloria. Customer feedback is important to us and we really appreciate you taking the time to submit this. The problems you mentioned regarding call scheduling and pop-up reminders have been addressed in a recent update. If you are still having issues with this, please contact our customer services team through the usual channels so they can look into it for you. WD Wyley D. Collections Advisor Financial Services Used the software for: 2+ years ### "DebtView Review" June 13, 2022 4.0 Pros It quite Simply Outlines Each Button Which is incredibly useful for new beginners. Cons I don't like that i can't put a hold on one linked case and have it carry across to all linked cases but i instead need to go and put a hold on every single case which is time consuming. Review Source fE faye E. collections agent Financial Services Used the software for: 6-12 months ### "overall very good" June 1, 2022 5.0 excellent Pros its very easy to navigate and its very clear and simple Cons sometimes it can just throw you out and then you have to log back in Review Source Response from Indigo Cloud June 9, 2022 Hi Faye, Many thanks for your positive review. Customer feedback is very important to us and we always investigate any negative feedback. If I could ask you to raise a support ticket the next time you have this issue, we will have a look into it for you. ES Ella S. Collections agent Financial Services Used the software for: Less than 6 months ### "Debtview review " June 13, 2022 4.0 Pros The thing I like the most about debtview is that its easy to use Cons I think the information on debtview could be more detailed Review Source Similar Products Featured