# Carecenta Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Carecenta the right Home Care solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140368/Carecenta/reviews --- Carecenta 4.5 (64) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Carecenta Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews JG Jovi G ITMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It keeps everything organized, cuts down on back-and-forth communication, and makes managing appointments smooth and stress-free.“ June 27, 2025 TA Tonja A ceoHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I was say the only con at this time would be not being able to reach certain departments over the phone you have to email them.“ July 18, 2025 SL Sonya L COOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Their customer service team goes above and beyond—always courteous, responsive, and incredibly knowledgeable. Whether we had a technical question, needed help navigating the platform, or required urgent assistance, they handled everything promptly and with genuine care.“ June 24, 2025 RT Ronak T DIRECTORChild Day Care Services, 2 - 10 employeesUsed the software for: More than 2 years. “FUNCTION NAMES SUCH AS REPORT NAMES ARE NOT VERY CLEAR.“ June 24, 2025 JG Jovi G ITMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It’s been a total game-changer for my workflow, saving me time, energy, and a lot of headaches!“ June 27, 2025 KT KRYSTAL T Digital LiaisonHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “Sometimes I trying to look for a client and it is hard“ September 23, 2024 DM Dave M PresidentHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “We really like the Personalization and Customer Service - outstanding. Whether we needed a modification, training, or problem solving the staff is always responsive. “ September 8, 2025 dk deborah k CEO/CNOHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “Lack of training and support at start up for office staff and RNs in the field.“ July 3, 2023 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Doug K. Healthcare Administrator Hospital & Health Care Used the software for: 2+ years ### "The Best Health Care Management Software" March 21, 2024 5.0 A few years ago, Carecenta was still new for NOVA. There were a lot of features that needed to be implemented and improved upon. Carecenta has worked closely with me to ensure that we can succeed in adhering to the State's policy. Pros User-friendly interface which can be accessed anywhere online without needing to install any software. This allows the users of Carecenta to access their work from anywhere using any devices that allow internet connection. Marketing managers and visiting nurses can go out and get all the work done with just their smartphones. Cons Pricey? But no! With all the notable features and the return value from the investment is quite significant. Alternatives considered [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[Tellus](https://www.capterra.com/p/182525/Tellus/)[MYEVV](https://www.capterra.com/p/268156/MYEVV/) Reason for choosing Carecenta I'm a returning customer. I had a good previous experience. Review Source SL Sonya L. COO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Exceptional Service and Support" June 24, 2025 5.0 We’ve had an outstanding experience with Carecenta from day one. Their customer service team goes above and beyond—always courteous, responsive, and incredibly knowledgeable. Whether we had a technical question, needed help navigating the platform, or required urgent assistance, they handled everything promptly and with genuine care. What truly sets Carecenta apart is their commitment to client success. They don’t just resolve issues—they proactively look for ways to improve our workflow, save time, and ensure compliance. The onboarding and training process was smooth and tailored to our team’s needs, and follow-up support has been consistently top-notch. It’s rare to find a software partner that combines great technology with truly personal service. We’re grateful for their dedication and would highly recommend Carecenta to any agency looking for a dependable and client-focused solution. Pros My Account Rep, \[sensitive content hidden\], was patient and very helpful with bringing me up to speed. Every interaction I have had with customer support has been great! Cons I think my computer skills was a con for me but we overcame that. The ease of use and my account reps ability to walk me thru everything was priceless! Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)[eM Client](https://www.capterra.com/p/160239/eM-Client/)[ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)[Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/)[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing Carecenta Representatives were very knowledgeable and transparent. \_Product has all the bells but without the complicated setup. For me as a start up, offers everything to make my life hassle free. Review Source hP henry P. coordinator Hospital & Health Care Used the software for: 2+ years ### "EVV issues" July 5, 2024 3.0 schedule calendar and P schedule module is perfect. Otherwise, EVV and duplicated authorization issues always confuse us. Pros The quick response to the current issues. Cons EVV issues. Overtime above 2hrs not show up in the schedule. +0.25~1.75hrs shows well. Review Source Response from Carecenta July 15, 2024 This is not an EVV issues. It is Carecenta feature by design: Late EVV sign-ins via GPS or Telephony calls are an exception that is brought to your staff attention by highlighting the visit box in orange. Office staff would need to process the exceptions. Carecenta won't be validating such item automatically. We hope this helps CW Cytonia W. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Great Choice" April 25, 2025 5.0 They are great, if you need questions answered, there is always someone there to help, I also like how quick efficient they are. Pros The software is easy to use and understand, and it is also very affordable for new businesses. Very user friendly. Cons I have not had any issues with carecenta, I have been very pleased with the software it is exactly what my organization needs Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Reason for choosing Carecenta The overall cost of the software and its ease of use. Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) cost of the software and complexity of use Review Source BA Brian A. Managing Director Hospital & Health Care Used the software for: 6-12 months ### "Great Value! A must have" February 25, 2025 5.0 My experience with Carcenta has been great. Excellent value! Pros Carcenta handles so many aspects of my business, I do not know what we would do without it! Cons I would have like to have a way to configure intake forms and have it port directly into account, but this is not a big deal Alternatives considered [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) Reason for choosing Carecenta Carecenta was much more affordable, and had a much simpler user experience Review Source IE Irene E. Payroll Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Awesome with some kinks" May 5, 2025 4.0 I am quite happy with you guys. . Pros It is an amazing upgrade to what our company used to use. . Cons I would give it 5 stars if we didn't have to constantly do manual changes like unclicking the DO NOT PAY box for administrative employees. We change it and it doesn't stick. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) It was a necessary adjustment for the company. Review Source DM Dave M. President Hospital & Health Care Used the software for: 2+ years ### "Long time customer" September 8, 2025 5.0 We have been with Carecenta since opening our Adult Day Center in 2016. Originally we had to modify the Home Care platform to meet the needs that we had for our Adult Day Center. Despite this, the willingness to work with us and adjust things as needed was outstanding. Customer Service. Since our inception and growth, we have now transitioned to the Adult Day Center platform (which has improved tremendously), and we are very happy. Along the way we received continued EXCELLENT customer service, and we are very happy with Carecenta! Pros We really like the Personalization and Customer Service - outstanding. Whether we needed a modification, training, or problem solving the staff is always responsive. This makes me feel like a valued client! Cons Originally they did not have the Adult Day Center platform that met our needs. Has improved dramatically! Review Source JG Jovi G. IT Medical Practice Used the software for: 1-2 years ### "Good experence " June 27, 2025 5.0 The client scheduling feature in Daycenta is quick, easy to use, and a real time-saver. It keeps everything organized, cuts down on back-and-forth communication, and makes managing appointments smooth and stress-free. Pros Daycenta is incredibly easy to use, with a clean, no-nonsense interface that gets straight to the point. It streamlines complex processes, eliminates unnecessary steps, and just works—no steep learning curve, no frustrating glitches. What used to take me hours of manual work or troubleshooting is now done in minutes. It’s been a total game-changer for my workflow, saving me time, energy, and a lot of headaches! Cons The scheduling feature in Daycenta is a standout, especially on the client side. While employees have a different interface, the client scheduling tool is clearly designed for efficiency. It simplifies what used to be a time-consuming task, making it easy to set appointments and manage availability with just a few clicks. It’s intuitive, fast, and has saved me a significant amount of time compared to older systems. Review Source VR Verified Reviewer CEO Hospital & Health Care Used the software for: Less than 6 months ### "Superior platform" August 6, 2025 5.0 Pros Carecenta is a very resource platform to use. They are like a one stop shop, features are easy to use and very affordable especially for starting new business. It appears to be easy to use no matter that age group for the customer. I am really glad I found them. Cons Presentation was pretty quick but she did leave plenty time for questions. I wish the first onboarding would have had more information Review Source VR Verified Reviewer ceo Health, Wellness and Fitness Used the software for: 6-12 months ### "Thumbs up for Carecenta" July 18, 2025 5.0 Overall, I have truly enjoyed using Carecenta it has been user friendly and I would recommend others to use this platform. Pros I have used Carecenta for managing both employees and clients, I can confidently say this platform has been a valuable asset to our operations. Carecenta offers a user-friendly, all-in-one solution that makes it much easier to handle scheduling, billing, documentation, and communication—everything needed to keep things running smoothly in a care-focused business. Cons I was say the only con at this time would be not being able to reach certain departments over the phone you have to email them. Review Source tM tamika M. ceo Hospital & Health Care Used the software for: Less than 6 months ### "best software" April 15, 2025 5.0 everything has been great with the software and the workers they have been very very helpful Pros has been great they have everything i was looking for and more and im able to run my business better Cons loved everything its not one thing that i can say that im not happy with i love it Review Source mM madiha M. Coordinator Hospital & Health Care Used the software for: 2+ years ### "best software" July 19, 2024 5.0 Pros User friendly easy to understand and work done in second. Cons sometime takes loading time longer than usaul. Review Source LM Lori M. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Adapted to our needs!" May 28, 2024 5.0 Has a lot of great features that we hope to implement as we go along. Pros We are not a home healthcare services provider but we do provide services and this program tracks our therapists very well and keeps up with their schedule wonderfully! Cons Having to enter all the info to get started. It had to be done but once it was, the program worked great! Reason for choosing Carecenta Carecentra offered what we needed in order to track our therapists sessions with ease. Review Source UY Uantrena Y. Nurse Aide Hospital & Health Care Used the software for: 2+ years ### "Why you should use Carecenta ! " July 21, 2023 5.0 Its been amazing with Carecenta really I been with you'll for 4 years now and its been a breeze and your not over price, your paying for what you want. Pros Its easy access, it a walk in the park showing my new office mangers. Everything is laid out for them and no confusion real simple. Cons Sometime the system does have problems and wont let you change things sometime but other than that its great. Review Source JO Judy O. Case Manager Individual & Family Services Used the software for: 2+ years ### "Carecenta is great!" July 18, 2023 5.0 Great! Pros Pros are the ease of using this program. It is self explanatory in areas where I need a little more help. Cons I wish Carecenta was able to pull all of the entities together in one shot. Review Source JB Jeremy B. Agency Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Review of the service" December 13, 2023 4.0 Pros The options that are listed on the back office Cons I think the price is a little too high for the purpose Review Source ML Mireya L. Coordinator Hospital & Health Care Used the software for: 2+ years ### "Excellent software" January 29, 2020 5.0 I work with it on a Daily basis and its useful gets the job done and i dont have to be stress out. Pros Its easy to work with gets the work done at timely matter Cons Well as of now nothing i can say about the software Review Source AL Angie L. Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Carecenta review" November 20, 2023 5.0 Pros Its very easy to use and access. I was able to pick up on everything quickly Cons There are a lot of tabs that one can acess. Review Source JL Joyce L. Senior Revenue Cycle Anaylst Hospital & Health Care Used the software for: Less than 6 months ### "Easy to use" February 15, 2024 4.0 Pros everything electronically Cons the client demographic not all in the same page Review Source KK Katlin K. Director Used the software for: ### "The top notch of adult daycare software " April 7, 2016 5.0 We run adult daycare facility and Carecenta is doing everything for us: scheduling, projecting meals, transportation, sign-in automation, electronic and paper billing and reporting. Responsive support and customer service that makes updates and listens to feedback. Very good Help Desk documentation. The dashboard with projected attendance and sign-in is very helpful. Great customer service that is there all the time and helps quickly resolve issues. Top of the line technology. Seamless transitions between scheduling and billing. It talks minutes to do the entire week of billing for all 210 patients we have. It's a loud-based software so I work on things from anywhere, office, home or on-the-go. Review Source KH Kevin H. Case Coordinator Used the software for: ### " Excellent product ahead of its time!! " January 8, 2016 5.0 I have been using Carecenta now for two years, I normally don't write reviews but Carecenta is simply the best software out there. The software has specific features for authorizations and employee compliance which makes scheduling an opened case easy. It also gives me everything I need to stay in full compliance with the government. The system allows me to check schedules anywhere, even from my home. This software has helped me and I'm positive it will do the same for you. Review Source SM Shayla M. Executive Director Hospital & Health Care Used the software for: Less than 6 months ### "This software honestly has so much potential, but needs time to grow." November 24, 2015 2.0 Pros The possibilities of what the software can provide to home healthcare agencies. Cons The look and ease of the display of information makes the product somewhat easy to use. Review Source RT Ronak T. DIRECTOR Child Day Care Services Used the software for: 2+ years ### "DAYCENTA USER EXPERIENCE " June 24, 2025 4.0 I HAVE HAD A GOOD USER FREINDLYY EXPERIANCE WITH CRECENTEA EXCEPT FOR WHEN THEY UPDATED MY SYSTEM . I WAS TOLD THERE WOULDBE NO CHANGES AND THERE WERE MANY SIGNIFICATN CHANGES. IT TOOK A LONG TIME TO GET BACK TO WHRE WE LEFT OFF BEFORE CHANGE. Pros NICLEY ORGANIZED PROGRAM. ALLOWS YOU TO INTUITIVLEY ENTER ANDD RETREIVE CLIENT INFORMATION WITHOUT TRAINING. Cons FUNCTION NAMES SUCH AS REPORT NAMES ARE NOT VERY CLEAR. IT WOUD BE BETTER TO BE ABLE TO SELECT THE FEILDS YOU WANT REPRESENTED IN YOUR REPORTS AND NOT HAVE TO CLICK THORUGH SEVERAL TO SEE IF THE RESULTING DATA IS USEFUL. Review Source KZ Kelli Z. Administrative Assistant Hospital & Health Care Used the software for: 1-2 years ### "Awesome product" May 29, 2025 5.0 I love Carecenta. I find it easy to use and very reliable. My first time using the product it was pretty easy to navigate around and become familiar with it fairly quickly. Pros It's very accurate and I never experience glitches or issues. It is easy to find tabs that I am looking for. Cons There could be more functions in the clients profiles. Also there could be more spots for emergency contact information. Review Source SD Shacria D. office secretary Health, Wellness and Fitness Used the software for: Less than 6 months ### "I Love Carecenta" April 25, 2025 5.0 it has been a great experience with Carecenta, everything is self explanatory. Pros The details and the ability to text/email all the staff of certain thing happening within the company through the program/site. Cons I wish it was an easier way of checking the clients signature instead of having to open each individual appointment Review Source Talk to a Capterra advisor for free and get results within 15 minutes.