# HHAeXchange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HHAeXchange the right Home Health Care solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140366/eXchange-Suite/reviews --- HHAeXchange 3.6 (100) [View alternatives](https://www.capterra.com/p/140366/eXchange-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HHAeXchange Ease of use 3.7 Customer Service 3.1 ## Pros and Cons in Reviews DH DIANA H AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “It is very easy to use; I find it to be a very user-friendly tool for my agency, which is currently in a growth phase.“ March 6, 2026 SD Shacria D SecretaryHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “I don't like the fact that I can't confirm if there's a signature from the patient in the caregiver unless I run a visit patient signature timesheet report that is very frustrating“ June 17, 2025 AP Ashlee P Payroll and Benefits SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “I like that it is pretty user-friendly.“ March 16, 2026 PM Pascual M Director Of NursingHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I have been on the line for over 3 hrs and also waiting on the chat for a representative for the same amount of time. If you need them to reset an employees account or do something on their end it could take days.“ November 14, 2023 EB Ekaterina B AdministratorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “We are using HHA since 2019 for EVV Compliance and scheduling, and so far it's the best software.“ February 16, 2023 KT Kim T co-ownerIndividual & Family Services, 201 - 500 employeesUsed the software for: Less than 6 months. “We have patients and staff threatening to leave because some of the shifts worked don't show up so they are not paid, they can't see what they have worked for the pay period so they can't plan with the limited number of units. “ February 14, 2023 ZK Zarmin K AuthorizationsHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It is by favourite HC program & recommended to other vendors.“ April 12, 2024 CG CINDRA G Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Just poor communication overall.“ July 24, 2024 ## Showing most helpful reviews Showing 1-25 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director Hospital & Health Care Used the software for: 2+ years ### "The software is amazing and fits the needs of my agency. They are always ahead of the curve!" February 6, 2018 4.0 Ease of use, flexibility, good layout, can get what I need fast Pros The software is very reliable and always seems to be on the cutting edge of the industry. It is very easy to use and navigate. The layout is very simple to use as well. Cons The software could use some more bells and whistles (Reports for interrupted sleep for instance). The help desk needs to be more on top of things. I submit a ticket and if I don't follow up on it, I don't get a response. Calling the help desk as well is time consuming and I don't receive an answer immediately. Also, there are always additional charges for any fix we need - not all fixes deserve a charge. There is no room for negotiation on the charges as well. Review Source CA Carol A. Data Systems Manager Mental Health Care Used the software for: 1-2 years ### "Our experience with HHAeXchange" March 24, 2022 4.0 It was a very bad experience at first with the Aggregator for PA to Sandata and we don't have good experience with getting any of our emails to customer service answered or fixed. It takes months to get a response after sending multiple follow up messages. When the system works, it is great and helps with all of our needs Pros The scheduling, the mobile app, and the billing/payments Cons The customer service and communication - it takes forever to receive an answer and my experience with the chat feature wasn't a positive experience Alternatives considered [Santrax Agency Management](https://www.capterra.com/p/129444/Santrax-Agency-Management/) Reason for choosing HHAeXchange A referral from an employee of the company and cost compared to Sandata. We have ODP, OLTL, private pay etc - so we can't use the free software Review Source MG Melissa G. Executive Director Hospital & Health Care Used the software for: Less than 6 months ### "Never use this horrific software. It is a nightmare compared to other EMRs." March 29, 2024 1.0 Extremely horrific. It has been an utter nightmare. Imagine spending hours per day fixing glitches HHAeXchange creates. Imagine asking for their support staff to fix those problems just to get a response stating that they are closing the ticket. I honestly can not imagine a worse EMR. Pros Nothing! Literally every single aspect is horrific. I am forced to use it as Texas only allows HHAeXchange to collect EVV data. I would leave in a heartbeat if allowed to do so. It is free for us to use and I would rather pay thousands a month to get away from it....that is how bad it is. Cons It is incredibly glitchy and extremely slow. It takes 30 seconds or more to open notes. It appears to be old technology especially when compared to KanTime and CubHub. Reason for choosing HHAeXchange We had no choice, Texas made us use HHAeXchange to collect EVV data. We still use KanTime as our main EMR (which is awesome) since HHAeXchange is so bad at least I am grateful to do most tasks in KanTime. Review Source AN Alvin N. Data Quality Manager Hospital & Health Care Used the software for: 2+ years ### "My HHA Experience" March 25, 2022 5.0 Excellent and the best i have work with so far. Pros Ease of work and the accuracy of the software. Cons Sometimes it gets frozen and makes it difficult to navigate. Reason for choosing HHAeXchange It seems like it responded to my agency needs very well. Switched from [Generations Homecare System](https://www.capterra.com/p/26508/Generations/) Price and ease of work. It captures everything you need to make your work easy. Review Source MF MARITZA F. Biller Financial Services Used the software for: 2+ years ### "Excellent " July 29, 2024 4.0 Pros Everything is fine. Billing process is easy to do Cons E- submission batches report doe no count exactly the patients amount Review Source LM Linda M. CEO Hospital & Health Care Used the software for: 1-2 years ### "Bugs and Fixes" April 4, 2022 3.0 Frustrating, and problematic. If all the software products talked to each other without so much manual entry into the system, that would be one thing, but they do not, I am proof, because we didn't bet paid for over 4 months the beginning of January 2021, and then again at the end of 2021 for 2 months again, and again now for 2 weeks trying to be compliant with the clock in and out and not having to manually verify in HHA, which is what they do not want you to do! Pros Well, actually nothing I 'liked', it's how it operates, so you adapt. It's not as easy as you think, and there are so many levels of things that have to be just right before things happen in HHA and some things aren't right even now after 2 years of using this platform. Plus, instead of just having Promise to look at and bill through, now we have to utilize 3 software programs to do this and most times they do not communicate with each other which causes problems in getting paid and other things, just like the clock in and out, that aren't coming from my clearcare to HHA and we've been working on this for over 2 weeks now, and still nothing is happening as it was designed. Cons Military time, getting used to that has cost me money, big time. Reason for choosing HHAeXchange It seemed the least prohibitive, which proved to be an error, because we have had nothing but problems with either HHA or Clearcare not talking to each other, and we were warned in the beginning that there were bugs between the clearcare and HHA and they have not been fixed apparently because we are having so many problems doing what is required! Review Source BG Bobbie G. Director of Nursing/ Hospital & Health Care Used the software for: 2+ years ### "It Needs a lot Of Work!" March 29, 2022 1.0 It really needs special attention so it doesn't seem like a Dollar store App! You can enter visits but it doesn't confirm most times so you are stuff double billing, Nothing for Nurses so we have to pay for other apps. It's slow as well, always having issues. GPS doesn't work well, nothing useful to make me switch to you all. Pros Quick Visits but that was taken away so nothing. It really needs special attention so it doesn't seem like a Dollar store App! Cons It really needs special attention so it doesn't seem like a Dollar store App! You can enter visits but it doesn't confirm most times so you are stuff double billing, Nothing for Nurses so we have to pay for other apps. It's slow as well, always having issues. GPS doesn't work well, nothing useful to make me switch to you all. Reason for choosing HHAeXchange Because the State made us. We would not choose you on our own it is just not functional as a total Homecare program. It's missing so many vital pieces. Cant believe they switch it from Promise. Review Source GR George R. Administrator Hospital & Health Care Used the software for: 2+ years ### "HHAeXchange" February 23, 2023 3.0 Overall experience is good. Someone needs to explain to support that if an agency has billing problems, then this ticket takes priority and needs to be addressed or escalated. A lackadaisical approach does not work in this case, since it is revenue and that runs the agencies business and pays the HHAeXchange bill....and their salary. Pros For the most part the application works well and satisfies the basic needs to operate an agency to conform to the EVV requirements mandated by the State. Cons Falls short for in-depth reporting and accounts receivables and payment posting, billing and reporting and reliable integration with other vendors. Alternatives considered [Tellus](https://www.capterra.com/p/182525/Tellus/) Reason for choosing HHAeXchange Functionality Review Source KK Kateryna K. General Manager Hospital & Health Care Used the software for: 2+ years ### "If you want to have a straight "A", you should work with HHAx" February 2, 2023 5.0 I have had an excellent experience with HHAx. Pros That all home care operational processes are all in one place Cons Understanding how the system works at the beginning was a little bit stressful. Reason for choosing HHAeXchange The state mandates to use HHAx for billing purposes only, but we use it for all features available and found it very proactive. Review Source ZK Zarmin K. Authorizations Hospital & Health Care Used the software for: 2+ years ### "Fantastic HC Program" April 12, 2024 5.0 I have no complains about HHAEX. They are always ready to assist & help if I have any issues. Always great training & updates. Fantastic staff & highly recommended. Pros I've been using HHAX for 10 years now. It is by favourite HC program & recommended to other vendors. Cons Easy to function, learn & teach the staff. Review Source nB nerian B. compliance specialist I Health, Wellness and Fitness Used the software for: 1-2 years ### "Meet & Greet HHA" March 25, 2022 4.0 For the most part is a good software Pros I like that you have the ability to see the calendar fir both the consumer and caregiver and their location. There are multiple reports. Cons That sometimes is too slow and it crashes constantly Switched from [Genius ERP](https://www.capterra.com/p/105244/Genius-Manufacturing/) My company made that decision Review Source NG Natasha G. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Software is ok, customer service is very bad" February 10, 2023 2.0 Very hard to deal with customer support, delays in solving issues causes claim denials and lost money on the billing Pros Easy to use and self-explanatory software. Cons Customer service is very bad. Takes hours on hold to talk to support, weeks to months to have your problem fixed. Some of the issues are still in the work for almost a year Reason for choosing HHAeXchange There was no alternative at the time plus we were pushed to use it by insurances. Review Source JS John S. President Hospital & Health Care Used the software for: 2+ years ### "President" April 5, 2022 5.0 Live management of the patient care process. Pros It's ease of flow to all aspects of the business, from hiring an individual, checking exclusions to admission of a new client to scheduling and providing service to that client. Cons Integration was difficult as the training was quick but the HHA Associates truly care about you as a customer and understands the importance of each aspect of your business and how it interacts with HHA. Reason for choosing HHAeXchange HHS Associates persuasiveness to the product able to smoothly interact with the business processes. Review Source FB Florence B. Office Coordinator Hospital & Health Care Used the software for: 2+ years ### "Simplification" March 30, 2022 4.0 Customer service always gets an answer. It may not be the one anyone wants to hear but we have a resolution. Pros Day to day processes are easier with HHAeXchange. Training can be a little difficult to learn the system and all functionality but over all very easy to use. Cons Learning any system can be difficult as HHA is still developing the product on a day to day basis there are still a lot of hiccups that could be worked on in the future. Review Source AS Angell S. HRC Hospital & Health Care Used the software for: 2+ years ### "Business Related" March 24, 2022 5.0 Pros I enjoy using the reports and entering in important features in the systems. I am able to keep track of my DCWs for clocking in/out and an update on my consumers. Cons Sometimes the systems will go really slow or timeout in the middle of doing something extremely important. Sometimes, we can be out of use for a couple of hours which isn't good for our type of business. Review Source TP Timothy P. Operations Director Hospital & Health Care Used the software for: 2+ years ### "Timothy Reviewing HHAexchange Software" March 28, 2022 5.0 Well, everything from caregivers scheduling to the finacial processing it has been just excellent. Pros From the inception of the product we have been happy with exceptional great service Cons So far everything has been relativly smooth running. No complaint at all. Reason for choosing HHAeXchange HHAexchange looked far much better and it turn out to be truth! Review Source AG Adrienne G. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Application Use" February 16, 2023 4.0 Pros The ability to reduce the amount of time preparing and submitting claims Cons The interfaces with the other vendors/payors is not the best. Submitting batch claims have been problematic with no ability to get timely responses from support. This affects revenue and payroll if claims are delayed for any reason. Reason for choosing HHAeXchange Easier navigation and claims reporting and submission. Review Source NM Noor M. Regional Manager Hospital & Health Care Used the software for: 2+ years ### "Need Improvement" February 16, 2023 3.0 HHA needs alot of improvement and it is not a friendly user system. Pros It has a nice way of extracting report and customize them depending on the need. Cons EVV is the worst specially with people clocking in/out. It freeze alot and sometimes it take them 10min to be able to access their accounts. Reason for choosing HHAeXchange Word of mouth Review Source CL Cindy L. Billing Manager Hospital & Health Care Used the software for: 2+ years ### "Easy" March 25, 2022 5.0 That it is so user friendly for the office staff and for the caregivers in the field. Pros Very user friendly. I like all the reports that can be created. The payroll tab is excellent. Cons Repsonse time to answer problem matters. Review Source JC Jaime C. client service representative Hospital & Health Care Used the software for: 2+ years ### "good product" March 24, 2022 4.0 Pros easy to use and navigate. The real time of dashboard makes it easy to track employee clock in and out. Cons outages. seems to be outages quite often, which can make the day to day operation sometimes difficult Review Source LM Linda M. Senior Assistant to Residential Home Managers Non-Profit Organization Management Used the software for: 2+ years ### "No a Fan" March 24, 2022 2.0 Pros Used it to check against timesheets. Make sure staff was clocking in and out. Cons That you always had to link calls. And when you linked them they stayed on the dashboard. With ClearCare everything was much easier. You could color code shifts. For every step you had to save or it would disappear. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Because funding sources said we had to. Review Source AT Antolina T. RESPITE COORDINATOR Non-Profit Organization Management Used the software for: 2+ years ### "Happy" February 23, 2023 4.0 I am happy to work with the program. Pros The way we can see the visits, help to do any change in schedule and caregivers and the reports Cons When I enter the first time the schedule is not transfer the information to the master week and need to enter manually. Review Source KL Kelly L. Billing Manager Hospital & Health Care Used the software for: 2+ years ### "Review for Hha" March 29, 2022 4.0 Pros The chat and support that is available. Cons I dont like the time lapse. If someone clocks in I can not see it for approximately 10 mins. Review Source AG Anyia G. Caregiver Accounting Used the software for: Less than 6 months ### "Don't work too good" August 4, 2023 1.0 I don't think I really like hhachange to much Pros I'm trying to get used to it but I really can't stay at the moment I know that it messed my clock in and clock out schedule up Cons I don't like when I clock in and it shows up red when I'm at my destination Review Source kD keith D. Service Coordinator Hospital & Health Care Used the software for: 2+ years ### "hhax" March 30, 2022 3.0 Pros I like the ease of use, it is very simple to understand the software Cons I do not like that I cannot print multiple caregiver calendars at one time. 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