# Housecall Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Housecall Pro the right Field Service Management solution for you? Explore 2739 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140363/HouseCall-Pro/reviews --- Housecall Pro 4.7 (2739) [View alternatives](https://www.capterra.com/p/140363/HouseCall-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 8th, 2026 # Reviews of Housecall Pro Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews ML MURTAZA L GENERAL MANAGERConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “The scheduling feature is very intuitive and makes managing jobs and technicians straightforward and efficient.“ April 10, 2026 kg karen g Office ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Even worse, there’s no batch download option for the images stored in the system, which means I now have to manually download each image and use third-party tools to reassemble my own PDF before sending it.“ May 7, 2025 ML MURTAZA L GENERAL MANAGERConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “Overall, it’s a dependable system that supports business operations well, with some room for improvement in stability and flexibility.“ April 10, 2026 Kristen L OwnerExecutive Office, 2 - 10 employeesUsed the software for: I used a free trial. “Their customer support reps say I was removed in January 2026, yet I continue to receive calls in April 2026. When I called this out, they stopped answering my inquiries.“ April 14, 2026 kg karen g Office ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I also appreciate the seamless integration between mobile and desktop versions, which helped streamline operations early on.“ May 7, 2025 kg karen g Office ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Critical, established features break with no warning, and the support team (which is only available via web chat) often isn’t aware of the changes, let alone trained to help resolve them.“ May 7, 2025 Dm Devin m OwnerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “Easy to schedule clients and get invoice and payments done!“ December 25, 2025 ML MURTAZA L GENERAL MANAGERConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “These issues can sometimes slow down workflow and require extra time to correct.“ April 10, 2026 ## Showing most helpful reviews Showing 1-25 of 2739 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeff R. Owner Consumer Services Used the software for: 6-12 months ### "HouseCall Pro has been amazing!" August 9, 2018 5.0 Can't complain. Great program Pros Organized, Easy, Ever Improving. Would definitely recommend Cons Not great in areas with low signal. Cell signal or wi-fi needed to operate out in the field Review Source HL Hunter L. General manager Construction Used the software for: Less than 6 months ### "Serviced based software" February 18, 2025 4.0 Overall, it had great features for what it's intended to do for service based businesses for company such as mine which has a combination of service contract and longer project management requirements.It doesn't suit mines but it's a great product for people who are service based only. Pros Its focus on service and it communicating with cuatomers thru sms Cons Its lack of managment outside service calls and its lack of growth and api intergrations. Switched from [Houzz Pro](https://www.capterra.com/p/199689/Houzz-Pro/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Better flexibility of product. Needed tax features and ease of use Review Source kG karen G. Office Manager Real Estate Used the software for: 2+ years ### "Updated review 5 years on" May 7, 2025 2.0 Housecall Pro has served our small business well in the past, but as we’ve grown and begun working more with property managers and larger commercial clients, the limitations have become a significant issue—especially with invoicing. A recent change to how invoices and images are sent has completely disrupted how we work with property managers. Previously, we could send one neatly bundled PDF that included the invoice and selected images. Now, the system sends the invoice as one PDF and each image as a separate attachment in the same email. While this might be fine for the occasional homeowner job, it creates massive inefficiencies for our clients who must now manage dozens of files instead of one clean document—especially when we do multiple jobs for them per day. Even worse, there’s no batch download option for the images stored in the system, which means I now have to manually download each image and use third-party tools to reassemble my own PDF before sending it. This completely negates the usefulness of sending emails directly from Housecall Pro. Additionally, the software now blocks invoice resends for 24 hours if there are multiple recipient email addresses—claiming it’s to prevent spamming. This adds another frustrating layer of delay when trying to service clients quickly. We’ve voiced our concerns, provided screenshots and videos, and the company eventually acknowledged the issue—but they’ve said they have no plans to revert or improve this. That’s the most disappointing part: not the bugs or even the missteps, but the unwillingness to listen to power users whose businesses rely on core functionality. I still believe Housecall Pro is a solid tool for small, residential-focused service businesses. But if you’re scaling or servicing more complex accounts like property managers or HOAs, this platform may no longer meet your needs. I hope management takes this feedback seriously—it’s not coming from a place of dislike for the product, but frustration with the direction it’s going. Pros ’ve been a user for well over five years, and when I first started out with a smaller team and mostly residential clients, Housecall Pro worked very well. It’s easy to learn, the interface is user-friendly, and the CRM and invoicing tools are intuitive. I also appreciate the seamless integration between mobile and desktop versions, which helped streamline operations early on. Cons The rollout of new features often seems rushed and poorly tested. Critical, established features break with no warning, and the support team (which is only available via web chat) often isn’t aware of the changes, let alone trained to help resolve them. Support frequently changes hands mid-conversation, making it difficult to resolve more complicated issues. There’s no real phone-based support—only an answering service that redirects you back to chat. The most frustrating trend has been the introduction of new “features” that essentially repackage previously included functionality, which now require additional fees. These business practices have made it difficult to trust the platform as a long-term partner. Review Source SP Sheri P. Owner Construction Used the software for: 1-2 years ### "We love HCP" March 1, 2025 5.0 Extremely helpful to our business and the customer service is incredible Pros The ease of use and options and endless new items! Cons I love it all! There’s really no cons to the program! Switched from [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) More options and more availability and new features! Review Source BB Blake B. owner Real Estate Used the software for: 2+ years ### "Great for owner operators" December 26, 2024 5.0 good experience at the level my business was at during the current time. Pros It was very customer friendly. It made us look professional. Cons It was not specifically good helping us quote moves and didn't have furniture listed. On the dumpster rental side, it didn't allow for inventory to be checked in and out by the driver. Alternatives considered [Dumpster Rental Systems](https://www.capterra.com/p/10017669/Dumpster-Rental-Systems/)[SmartMoving](https://www.capterra.com/p/180048/SmartMoving-Software/) Reason for choosing Housecall Pro I ended up having to switch to these products. Review Source DG Dylan G. Plumber Utilities Used the software for: 1-2 years ### "Great tool for the trades" December 19, 2024 4.0 Overall my experience with Housecall pro was very positive, it helped maintain efficiency in the company I worked for at the time and it was a great tool to utilize. Pros It was very simple and easy to use. The layout of the app was easy to educate employees on and was easy to integrate into daily use! Cons It would sometimes glitch out, as to when you would attempt to open a job page it would restart the app. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) I moved states and changed companies that used the software Review Source JB Jessica B. Office Manager Construction Used the software for: I used a free trial ### "Great for businesses just getting started. " March 14, 2025 4.0 It is a good system if you are just starting your business. Pros It is customized to the service industries. The app is great. Cons The cost is high and all reviews say that support is not helpful after signing up. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Keap kept glitching. It kept making errors that were not our fault. Review Source HM Hardik M. design Design Used the software for: I used a free trial ### "Efficient and Reliable App for Service Professionals" September 2, 2025 5.0 Housecall Pro has significantly streamlined our operations. From scheduling jobs to sending invoices, the app has been a lifesaver for our team. It's simple to use, reliable, and saves us time every day. Pros The interface is easy to use, allowing service providers to manage schedules and customer info efficiently. Cons Some users mention that the pricing can be a bit high for smaller businesses, though the value may justify the cost. Review Source RW Robert W. Operations Manager Hospitality Used the software for: 1-2 years ### "A good choice for small businesses " June 10, 2025 4.0 It was a good software with lots of functionality but limited in growth and scalability with slow updates being rolled out Pros Simple scheduling options for team dispatch, invoice records and invoice quickbooks merging, great for capturing home data about clients Cons You cannot have custom schedules for individual staff based on their own availability. Cannot have holiday or Review Source Response from Housecall Pro August 7, 2025 Hi Robert, Thank you for taking the time to share your experience with Housecall Pro. We’re glad to hear you’ve found value in features like scheduling, invoicing, and client data tracking—it’s great to know those tools are working well for your team. We also appreciate your feedback on custom staff schedules and holiday availability. We understand the importance of flexibility as your business grows, and I’ve shared your comments with our Product Team. Continued scalability and faster updates are top priorities for us, and your input helps guide that progress. Thanks again for your honest review. If you have additional thoughts or would like support setting up current tools, feel free to reach out to us at proadvocate@housecallpro.com. We’re here to help! Isaiah W. Owner Automotive Used the software for: Less than 6 months ### "Not trustworthy - They won’t give you a Gift Card for hearing them out!!!!" August 15, 2025 2.0 Definitely not trustworthy and I have worked with HouseCall Pro two times. If they promise you anything, you should wait until they fulfill their promise. Pros Housecall Pro is consistent when it comes to reaching out to you for purchasing the latest product, however they are non reachable when you have an issue Cons I was promised a $100 Gift card for attending a Zoom call and not only held up my end but purchased a plan for the second time. I have yet to receive a gift card and I have been told by every department someone will reach out to me this week - That was 2 months ago! Review Source CS Christina S. Office Manager/ Accounting Construction Used the software for: 1-2 years ### "Common Sense Approach to Managing your Clients and Employees!" August 20, 2019 5.0 Sometimes, using multiple software applications, to try and get one job done can be frustrating. Not so with HouseCall Pro. The customer service over chat is so quick and easy, as well as the "tips and troubleshooting" search -- any problems I am having are usually "self-generated." LOL! Pros This has got to be the easiest "learning curve" I have ever experienced. Coming from a completely different industry, to manage the office here was a bit daunting. BUT - HouseCall Pro made it much easier. a) Customers: Easy to set up customers in system, note their special preferences, create "tags" to track for where they heard about us, and contact them via emails or texts. Each account has the Zillow pic and profile of each of our customers - providing a wealth of information to us before we even arrive to service their home. b) Employees: Love the "personal touch" of adding the photos of our team - Our customers can see who is arriving - and - with the notification system, they know when they will be there. TimeTracker makes payroll a snap, and allows employees the flexibility to check in and out while out in the field thru the app - not tied to a punch clock or computer in the office. c) Scheduling: Easy to use, nice 'color-coding' features for each employee, with options to notify your customer of changes or not. Quickly able to schedule on the fly, thru the phone app. Can look day, week or month with a quick tab change. d) Invoicing: LOVE it --- the team can enter in all their details, which would normally have to be transcribed from paper notes, on the Work Orders thru the phone app. Nice presentation to the customers, with immediate email invoice available, the minute the job is done and paid for. AND it flows to QuickBooks! Cons Creating "work arounds" for creating multiple sub-accounts for a main client. Sometimes, there needs to be a three layer deep ability to categorize a customer. Example: Parent Company (Main Customer), which has multiple condominium complexes (Sub Accounts of Main Customer)- each one having its own name/ billing account, and then, the need to create sub accounts for each Condo Complex (a Sub Sub Account) - for each individual Unit (for service address) Reason for choosing Housecall Pro Another local plumbing outfit recommended we try HouseCall. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Needed to have a more integrated scheduling and invoicing system. Desired software which integrated ability to accept payments (get rid of our Square), and integrated with QB Online for accounting purposes. Review Source jD jeremiah D. service tech Construction Used the software for: 1-2 years ### "house call pro for pros" October 8, 2024 5.0 It was well. it made us look like we were very professional early on in our company Pros how it keeps all your jobs lined out for you Cons the way it would connect to quick books Review Source MH Monique H. Owner Public Relations and Communications Used the software for: 6-12 months ### "Racks review " November 8, 2024 5.0 Great people , great system, who actually fulfill their promises ! Pros Easy access the ability to sign people up into later payments for your business Cons I love everything about house call pro especially the owners GREAT people ! Review Source FF Fernando F. CEO - IT Consultant Computer Networking Used the software for: Less than 6 months ### "Housecall Pro is not for the Tech Industry" July 21, 2024 1.0 I was completely disappointed with them and stopped using them after they charged us for leads that where not relevant to our services and that when contacted would not pan out as leads ready to book and pay for services. TO many leads where cold or deceptive leads. Pros I did not find any pros with it. At least nothing that I couldn't get from some other service. Cons I did not like anything about house call pro. They made it to difficult to properly present my cumpany and services to potential customers. At the time they did not have good keywords nor categories for IT Services. Their pricing and cost per lead was deceptive and many of the provided leads where junk and they still charged us hundreds of dollars for them even when they did not pan out. Review Source AH Adam H. Arborist Farming Used the software for: 6-12 months ### "Horrible company " August 20, 2024 1.0 Horrible company They want to lock you in on monthly contract and not give you a way out . These guys robbed me for 1600$ before I caught on. Keep an eye on your credit statement after talking with these guys . Pros The sneaky sales teams ability to snatch dollars from My account . Cons The sneaky sales tactics by their team. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Housecall Pro I did not Jobber is simple and honest Review Source BM Baltazar M. Web side Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Bad services" August 14, 2024 1.0 The worst company that does not value its clients. When you hire this company to make a website, they never do it the way they want it. After 2 months, the website was never made. They were always staggering with the managers. It is never true. They are never there on the appointments they schedule. They leave you waiting and they don't even have the kindness to call. Oh, excuse me. You have to beg them to help you. It is the worst and most terrible company there Pros I didn't like anything, it's a terrible company Cons has the worst customer service the worst staff i have ever seen they are never there to help their customers Review Source bK bridgette K. owner Retail Used the software for: 6-12 months ### "Housecall Pro is the way to go" September 25, 2024 4.0 Pros It took less than thirty minutes to incorporate the software with my business. The software has many resourceful features for my business. Invoicing is a breeze and customers can pay directly from the link sent to their email. Cons Integration was easy and I did not run into any problems with this software. Review Source Carlos Alberto C. Supervisor Construction Used the software for: Less than 6 months ### "Housecall Pro review" July 23, 2024 4.0 Good overall experience with the product. Pros The way it helps managing personal and keeping track of them. Cons Some of the features are not needed. Other than that okay. Review Source MS Michael S. Owner Consumer Services Used the software for: Less than 6 months ### "Worst sales team - 0 responsibility" July 29, 2024 1.0 Sales team doesn't do what they proposed. Pros I used to work with Housecall Pro before, decent product. Cons 3 moths ago I received a marketing call from Housecall Pro to go through their demo session in exchange of Amazon card. Spent my time, never received what was offered, already received 5 more calls trying to sell me again. That's the worst start of any relations possible and they never tried to fix that. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Review Source CL Carter L. Vendor management consultant Business Supplies and Equipment Used the software for: 1-2 years ### "Great management system! " May 22, 2024 5.0 Pros One of the most well oiled FSM machines on the market. Cons Their merchant services partnership is a little bit of a scam, but most are with these all in one systems. Review Source SW Scott W. Owner/Operator Consumer Services Used the software for: 1-2 years ### "Pro user" May 6, 2020 4.0 Before joining house call Pro I had just purchased 500 invoices for over $100 and I've only used since then maybe 12:00 house call Pro makes it easier with invoicing scheduling the pricing when booking job is very difficult because your categories are too long so when you look at the price list on your phone for example it's almost impossible to find what you're looking for I really believe this is your number one problem on your house call Pro at if you could fix this as well as the Rolodex problem for example when a customer calls in it shows house call Pro customer but then you look them up on the Rolodex and hit the search hourglass they do not come up so what's the use even having it I have gotten lucky before was able to do it by scrolling down a little bit but it's just doesn't make sense I would spend a little money and get some programmers and fix both of those problems it's very important that you abbreviate carpet is CPT uppercase C or all uppercase and in clean until there's more room to the right of that to put the title of what the item is in the price list I don't mean to jump around a little bit but I just got off work and I'm trying to wind down. Pros Scheduling jobs. But there are several problems with scheduling jobs that I mention later in this review please pay attention it could help your business a great deal I know from experience in the past dealing with other marketing companies such as Angie's List what they have done wrong the information provided here is priceless I have a degree in marketing please listen to what I have to say I think you all have great positive attitude and I really appreciate who you are but I really believe there's some issues that you need to fix at a low cost compared to the amount of money that house call Pro will lose in the future please consider everything in this review that I have to say and I promise you will be number one in this industry because already you show that you care by having the pros the people that really take this seriously go to your company meetings that is very intelligent but please read what I have to say here thank you! Cons I think this app needs some work for example existing customers is almost impossible to locate but you know they're in the Rolodex for one house called does have it right by showing that it's a previous customer but how do you look that person up in the Rolodex it's virtually impossible I get lucky every now and then but I've given up. The other problem is I paid $50 for a credit cards swiping product but it doesn't work and I don't quite get the text messages but if house call Pro had a live person I could figure out a lot more but it doesn't seem to exist I was at one time in contact with an \[SENSITIVE CONTENT HIDDEN\] and then they drop the ball I have nobody to talk to and another thing is when you do talk to people you should make it to where you are automatically emailed for a customer a representative review so then your representatives do a better job and try their best for example Angie's List represented always had a chip on their shoulders even though they were review company they never reviewed themselves I've watched them go from nine hundred million dollars almost a billion dollars down to five hundred million dollars and sold out with a Icee at 550 million dollars all because nobody would listen to their business partner Scott Watkins. I have a lot of entrepreneurial ideas and place I am soon retiring from carpet cleaning and I will be a multi-millionaire it would be in the best of of interest of house call Pro to listen to my advice I have a degree in marketing. Review Source SS Shelley S. Office manager Construction Used the software for: 6-12 months ### "House Call Pro - is a Dispatching Pro" May 27, 2022 4.0 Overall this is a good program. Pros The dispatch capability is great. As a company using House Call Pro and as customer of another trade that used House Call Pro, I definitely found the text notifications an asset. Cons For overall job management, we needed a CRM that had a budget for job costs, commissions as well as communicate with some of our other software. This is a good software and we were excited about it but it ultimately didn't fit all that we needed and let us having to duplicate information between two programs. Reason for choosing Housecall Pro We no longer use this software but I still liked it. It is great for dispatching, job tracking for the client and communication with the client. The invoicing worked well as would be expected. If we could harness the dispatching capability of House Call Pro with our current CRM we would have a perfect system. Review Source Response from Housecall Pro June 1, 2022 Hi Shelley, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. Marie Jeanne E. Ceo Internet Used the software for: 6-12 months ### "Housecall pro is the best service to facilitate the work." August 1, 2022 4.0 Housecall pro allowed me to have total control of my administration and to better satisfy customers. Pros What I liked about this software is the fact that the price, the customer service are easy to use. The emails are automated for good follow-up. Cons What I liked least is that when the system breaks down it destabilizes, until its reactivation. Review Source Response from Housecall Pro August 12, 2022 Hi Marie Jeanne E, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. VR Verified Reviewer Owner Construction Used the software for: Less than 6 months ### "Stay away! Horrible experience. There are better alternatives. " July 14, 2022 3.0 The purchase was great....and that is where is ended. I implemented the software myself as the onboarding specialist that was assigned to me could not give me any direction whatsoever and every question I had needed to be escalated to someone else. That someone else doesn't exist as I waited an entire day to resolve issues that were critical to my business and they never tried to contact me back. In addition they waited until I had already processed over $6000 in CC payments before asking for my EIN number as well as my contractors license number only to tell me that "my account had been flagged and they would no longer process CC payments and that I would have to wait for 6 months to 'review the matter again." Put my business on complete standstill as I bought this software as a package. Manage my handyman business and process payments through their app and software. When I question their team about the issues with CC processing the response was: "you can take it or leave it. you can refund your customers and go to another cc processing company." Seriously? After I roll out their software this is the response I got. When I take to management the response was very similar. He used the excuse that this is another department and he has no control over the CC processing side of the business. So basically what I did was waste time and money with a program that they could not fulfill what they sold me on, and then proceed to tell me to "take it or leave it." Pros Features that are supposed to work with the software would be great if they actually worked. Cons Customer service with this company is awful. Employees have a "take it or leave it" attitude and they could care less about how their service is a poor reflection on them. Stay clear of this company! Reason for choosing Housecall Pro I thought they would provide all that I needed with a good customer experience. I read online reviews that were decent but unfortunately the negative reviews are spot on with my experience. Review Source Response from Housecall Pro July 26, 2022 Hi There, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. VR Verified Reviewer Director Construction Used the software for: Less than 6 months ### "Great app but incomplete" January 22, 2023 2.0 I really want to like the app as it is quite smooth genrally speaking, however a lot of basic features are missing and there has been a lot of growing pain issues like price breakdown being off for a while, or the first day using it their servers had issues and I was unable to complete an invoice etc. Pros I enjoy how smooth the app is to use genrally-for tier pricing this app is almost exclusively designed for that feature.-billing and pricing can be quite convenient-app has some professional features. Cons \-the app promised a tap reader option and lower cc rates, that was false advertising outside of us-the app is very incomplete, for example there's no way to have estimates display a time limit like good for 30 days etc.-there is also no way to enter a job description on a job by job basis which is a bit frustrating, only way to do it is modify service descriptions everytime.-the picture message feature sounded cool when I signed up however I quickly learned it only works on imessage which is really poor design, service titan worked on anything.-it has been quiet difficult to express certain terms for certain situations because setup is a blanket thing so if you offered similar services that will work but if your offering multiple trades it will be clunky. Reason for choosing Housecall Pro Features promised that weren't delivered on Review Source Response from Housecall Pro February 1, 2023 Hi there, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. Similar Products Featured