--- title: "Housecall Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Housecall Pro the right Electrical Contractor solution for you? Explore 2743 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140363/HouseCall-Pro/reviews/" page_type: "reviews" language: "en" --- Housecall Pro 4.7 (2743) [View alternatives](https://www.capterra.com/p/140363/HouseCall-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 10th, 2026 # Reviews of Housecall Pro Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews ML MURTAZA L GENERAL MANAGERConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “The scheduling feature is very intuitive and makes managing jobs and technicians straightforward and efficient.“ April 10, 2026 kg karen g Office ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Even worse, there’s no batch download option for the images stored in the system, which means I now have to manually download each image and use third-party tools to reassemble my own PDF before sending it.“ May 7, 2025 ML MURTAZA L GENERAL MANAGERConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “Overall, it’s a dependable system that supports business operations well, with some room for improvement in stability and flexibility.“ April 10, 2026 Kristen L OwnerExecutive Office, 2 - 10 employeesUsed the software for: I used a free trial. “Their customer support reps say I was removed in January 2026, yet I continue to receive calls in April 2026. When I called this out, they stopped answering my inquiries.“ April 14, 2026 BB Benjamin B OwnerFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “There are many features which I love, however, solid features and a deteriorating layout result in a poor product. “ July 8, 2026 DC Damian C OwnerMechanical or Industrial Engineering, 2 - 10 employeesUsed the software for: Less than 6 months. “Never received my 100$ amazon gift card . And now after processing over 5000$ via service call sales .“ June 4, 2026 DC Damian C OwnerMechanical or Industrial Engineering, 2 - 10 employeesUsed the software for: Less than 6 months. “I like that it the UI is smooth on a tablet or phone but absolutely a mess on a computer .“ June 4, 2026 ML MURTAZA L GENERAL MANAGERConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “These issues can sometimes slow down workflow and require extra time to correct.“ April 10, 2026 ## Showing most helpful reviews Showing 1-25 of 2743 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeff R. Owner Consumer Services Used the software for: 6-12 months ### "HouseCall Pro has been amazing!" August 9, 2018 5.0 Can't complain. Great program Pros Organized, Easy, Ever Improving. Would definitely recommend Cons Not great in areas with low signal. Cell signal or wi-fi needed to operate out in the field Review Source SP Sheri P. Owner Construction Used the software for: 1-2 years ### "We love HCP" March 1, 2025 5.0 Extremely helpful to our business and the customer service is incredible Pros The ease of use and options and endless new items! Cons I love it all! There’s really no cons to the program! Switched from [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) More options and more availability and new features! Review Source RA Rozie A. Business Manager Construction Used the software for: 2+ years ### "Good Basic System" October 13, 2025 3.0 Housecall pro is a really good,simple software to use. If you want to really focus on data and bring your company to the next level you would do better on a more advanced system. Pros Housecall pro is very simple to use. Not much training is needed when you want to teach someone how to use the system. Easy scheduling, quick to access customer data base and reports are easy to pull. Cons The reporting features are not the greatest.It is very easy to pull reports however getting the data you actually want can be a task. You have to export excel files and do a lot of sorting and filtering to really get the data you want. Review Source BL Brooks L. Customer service support Consumer Services Used the software for: 1-2 years ### "Housecall Pro is top of the line!" June 3, 2026 5.0 It’s an all-in-one app that helps service businesses run their day-to-day operations—from booking jobs to getting paid. Pros Housecall Pro has excellent security and customer support. It is so easy to do invoicing and to schedule payments. No bugs and issues which makes this software value for money! Cons There are no cons about Housecall Pro. This software helps to keep my life and my billing in order. Highly recommend. Switched from [Instant Housecall](https://www.capterra.com/p/93546/Instant-Housecall/) Housecall pro is better value for money. Review Source RP Rose P. Owner Construction Used the software for: 2+ years ### "Housecall Pro - HVAC Company Review" December 6, 2024 5.0 Overall, I love the software. It is constantly being upgraded, which is why we've stuck with it even when we felt there were other options better suited for our needs. This has proven to be a great move for us because they have added features that have greatly improved the software over the years. Pros Very user friendly, encompasses a lot of different tools into one platform and consistently adding more features to it at least quarterly. It is also very affordable compared to other similar software options. Cons Sometimes it would be nice to customize it a little more for our needs. Also, would like a better routing option (it is currently being built up better). Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Housecall Pro Mostly cost. HCP is better priced, although FieldEdge and Service Titan does have more features. We just don't see ourselves being able to utilize all the features available. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I needed something more advanced and more catered to our industry. Review Source ML MURTAZA L. GENERAL MANAGER Construction Used the software for: Less than 6 months ### "“Efficient Scheduling and Invoicing with Room for Improvement”" April 10, 2026 4.0 My overall experience with Housecall Pro has been positive. It provides a solid all-in-one solution for managing scheduling, invoicing, and payments, which helps streamline operations and reduce administrative workload. The platform is generally easy to use and effective for day-to-day job management. However, there are occasional bugs and some limitations in customization and reporting, which can impact efficiency at times. Customer support is helpful, though response times can vary. Overall, it’s a dependable system that supports business operations well, with some room for improvement in stability and flexibility. Pros What I liked most about Housecall Pro is how seamlessly it handles scheduling, invoicing, and payments all in one place. The scheduling feature is very intuitive and makes managing jobs and technicians straightforward and efficient. From a value for money standpoint, it significantly reduces admin work by automating invoices and payment collection. The payments and invoicing system is especially strong—customers can pay quickly, which helps improve cash flow and reduces follow-ups. The customer support has been reliable and helpful whenever needed, and overall the platform feels secure when handling sensitive customer and payment data. While there are occasional minor bugs, they don’t take away from the overall experience. Overall, it’s a powerful and reliable tool that has made managing operations much more efficient. Cons One of the main drawbacks of Housecall Pro is the occasional system lag and bugs, especially when managing multiple jobs or making updates in real time. These issues can sometimes slow down workflow and require extra time to correct. Another area for improvement is customer support response time, which can vary depending on the complexity of the issue. While support is generally helpful, faster turnaround would improve the overall experience. Additionally, some features—particularly around reporting and customization—feel somewhat limited and could be more flexible to better suit different business needs. Review Source DM Devin M. Owner Construction Used the software for: 6-12 months ### "Malott acres!" December 25, 2025 5.0 This has been the most streamlined version of software I’ve tried and is truly so simple. I think any age could learn to use it so fast! Pros Decently priced and you get a lot of options for what you pay! Customer service is spot on! Never had to wait more than a few mins. Very few system issues or failure due to bugs and coding issues! Easy to schedule clients and get invoice and payments done! The time it takes to process payments is so important for me as a small brand they offer same day payment transfers. Offers multiple different security features for log in and more! Cons How much you pay additionally for extra functionality for like price books, crm software, camera usage for photos of job sites. Review Source HJ Heather J. Owner Consumer Services Used the software for: 2+ years ### "After over 4 years, I grew more and more disappointed. " October 2, 2025 4.0 Was happy for the first few years, then as they grew, they cared less about their tenured customers. Pros The interface was very user-friendly. It had a lot of the features we originally wanted and was easy to use. Cons Not customizable enough for our business. Customer service got worse and worse. They began to take away or charge more for the features we were used to having. Review Source Kristen L. Owner Executive Office Used the software for: I used a free trial ### "Aggressive sales tactics and disjointed operations that create an awful client experience--I would not recommend doing business with them. " April 14, 2026 1.0 Their sales tactics are aggressive, and their company is so disconnected that customer support can't give you factual information about why the sales team is still reaching out despite numerous requests not to be contacted. Pros I have never used the platform. I set up a demo to try it out for a client two years ago and never completed the demo because we found another platform. I'm writing this review because they refuse to stop contacting me despite numerous requests and their "confirmation" that my email has been removed from their database. Cons Their sales tactics are aggressive, and they're unwilling to remove me from their sales database despite numerous requests. Their customer support reps say I was removed in January 2026, yet I continue to receive calls in April 2026. When I called this out, they stopped answering my inquiries. Review Source MM Mauricio M. Owner Automotive Used the software for: Less than 6 months ### "Did not work for us " October 6, 2025 5.0 It was good. Customer service was a bit of a hassle to get in contact with someone trying to cancel my sub Pros I liked how we can send customers messages. And how we can charge customers the deposit and payments through the invoicing option Cons Their prices are a little bit to high compared to other softwares and they charge for every extra thing on top of that Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Housecall Pro Had more things that we needed at the time Review Source MF Michael F. Technician Construction Used the software for: Less than 6 months ### "Were the HOUSE you been" November 29, 2024 4.0 Great im enroll still . Its professional and simple Pros The software is a very capable option, and is my second choice. It has many excellent features. Cons Man only thing is 3D showing. That is a must for all apps Switched from [Weebly](https://www.capterra.com/p/246168/Weebly/) Allot more features and simply to use . Make changes or add materials Review Source CS Christina S. Office Manager/ Accounting Construction Used the software for: 1-2 years ### "Common Sense Approach to Managing your Clients and Employees!" August 20, 2019 5.0 Sometimes, using multiple software applications, to try and get one job done can be frustrating. Not so with HouseCall Pro. The customer service over chat is so quick and easy, as well as the "tips and troubleshooting" search -- any problems I am having are usually "self-generated." LOL! Pros This has got to be the easiest "learning curve" I have ever experienced. Coming from a completely different industry, to manage the office here was a bit daunting. BUT - HouseCall Pro made it much easier. a) Customers: Easy to set up customers in system, note their special preferences, create "tags" to track for where they heard about us, and contact them via emails or texts. Each account has the Zillow pic and profile of each of our customers - providing a wealth of information to us before we even arrive to service their home. b) Employees: Love the "personal touch" of adding the photos of our team - Our customers can see who is arriving - and - with the notification system, they know when they will be there. TimeTracker makes payroll a snap, and allows employees the flexibility to check in and out while out in the field thru the app - not tied to a punch clock or computer in the office. c) Scheduling: Easy to use, nice 'color-coding' features for each employee, with options to notify your customer of changes or not. Quickly able to schedule on the fly, thru the phone app. Can look day, week or month with a quick tab change. d) Invoicing: LOVE it --- the team can enter in all their details, which would normally have to be transcribed from paper notes, on the Work Orders thru the phone app. Nice presentation to the customers, with immediate email invoice available, the minute the job is done and paid for. AND it flows to QuickBooks! Cons Creating "work arounds" for creating multiple sub-accounts for a main client. Sometimes, there needs to be a three layer deep ability to categorize a customer. Example: Parent Company (Main Customer), which has multiple condominium complexes (Sub Accounts of Main Customer)- each one having its own name/ billing account, and then, the need to create sub accounts for each Condo Complex (a Sub Sub Account) - for each individual Unit (for service address) Reason for choosing Housecall Pro Another local plumbing outfit recommended we try HouseCall. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Needed to have a more integrated scheduling and invoicing system. Desired software which integrated ability to accept payments (get rid of our Square), and integrated with QB Online for accounting purposes. Review Source KB Kaitlyn B. Administrative Assistant Facilities Services Used the software for: Less than 6 months ### "Overall, quality product " June 24, 2025 5.0 Pros I really enjoyed the all in one approach of this software. I was able to manage scheduling, payments and other features very easily. Cons I would love to have the ability to customize some of the templates available in the software. Also, the speed of the software is very hit or miss. Review Source Response from Housecall Pro August 7, 2025 Hi Kaitlyn, Thank you for the 5-star review! We’re so glad to hear that you’ve enjoyed the all-in-one approach and found it easy to manage scheduling, payments, and other key features with Housecall Pro. We appreciate your feedback about template customization and software speed. Those are great insights, and I’ve shared them with our Product Team as we continue to improve the platform experience. Thanks again for your support! If you ever need assistance or have more feedback to share, feel free to reach out at proadvocate@housecallpro.com. EF Ethan F. HVAC technician Construction Used the software for: 1-2 years ### "my experience with house call pro" February 10, 2025 5.0 I use it for work everyday and it overall is a good experience. Helps the company keep tabs on how many hrs are worked at a house. Pros Clocking into jobs and keeping track of hours has never been easier! Cons There are occasional bugs while pausing time at a lot Review Source VR Vicki R. CSR and dispatch Construction Used the software for: 2+ years ### "Good software" December 6, 2024 4.0 It's been good. Need better support. When they don't have an answer or the problem or issue has not been addressed, they promise to bring it to the attention of .... Pros Able to enter important information to help office and field techs alike Cons Time sheets, needs more choices. PTO, breaks etc While it allows for property profile information and attaching that information to an Job, that information does not appear on invoice Review Source jD jeremiah D. service tech Construction Used the software for: 1-2 years ### "house call pro for pros" October 8, 2024 5.0 It was well. it made us look like we were very professional early on in our company Pros how it keeps all your jobs lined out for you Cons the way it would connect to quick books Review Source DG Daniel G. Owner Construction Used the software for: Less than 6 months ### "False Advertising" October 22, 2024 1.0 I am quite sure I said it all above but I hope to provide lots of advertising for Housecall Pro going forward! Pros They have good sales people who do not know the limitations of what they are selling. Cons They did not perform and waisted a lot of our time trying to make it work with our needs and did not offer to refund our money when they could not perform as they claimed they could during the sale!! Review Source TC Tiffany C. Owner Utilities Used the software for: 1-2 years ### "Would Recommend" September 27, 2024 5.0 Excellent, I would recommend this product. It's changed my small business. Pros The billing systems makes it easy to see who has paid and who is past due. Cons The don't like the credit card fees to accept payments Review Source bK bridgette K. owner Retail Used the software for: 6-12 months ### "Housecall Pro is the way to go" September 25, 2024 4.0 Pros It took less than thirty minutes to incorporate the software with my business. The software has many resourceful features for my business. Invoicing is a breeze and customers can pay directly from the link sent to their email. Cons Integration was easy and I did not run into any problems with this software. Review Source LB Lisa B. Vice-President Consumer Services Used the software for: 2+ years ### "Housecall Pro - Service Related App" February 1, 2022 5.0 Whenever I think of something I may or not be using to it's full potential or don't understand something. The software magically shows me what I am looking for or I need to expand my knowledge on. I am thankful for the extra help! Pros We are a plumbing service business. We love the fact we can see all of our open jobs in one place, which can make us more efficient as a company in scheduling our jobs in certain areas of the city by zip codes. We love using the online payment portal offered through use of this software, so our customers can go in and make payments at their convenience online, or we can process payment over the phone, as well as at the job site. Housecall Pro offers so many integrated programs to run your business professionaly, and seamlessly. If you are in the service industry, you really need to check this program out. You will be amazed and very happy with everything about this software. Cons I cannot say anything negative about this software. The software constantly expands and grows with your business. Review Source Response from Housecall Pro May 11, 2022 Hi Lisa, thank you for leaving us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. AH Anders H. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Excellent software for contractors and labor professionals" May 24, 2022 5.0 Using housecall pro has been great so far, their support team has been very responsive. Pros Housecall Pro has made it much easier to manage my junk removal company. I can track the crew's progress throughout the day, make changes to customer bookings from my computer which my crew then sees on their phones, and the crew can communicate directly with customers through the app. It also handles professional invoicing and payments. It's made everything much easier, and the number of Google reviews we've gathered has skyrocketed due to their automatic customer close-out messages. Cons I don't like their direct online booking interface, if the customer were to use it, I find it confusing and not intuitive. We use a simpler very clear booking interface, then manually migrate those appointments into housecall pro. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Workiz](https://www.capterra.com/p/147525/Workiz/) Reason for choosing Housecall Pro Price to value Review Source Response from Housecall Pro June 1, 2022 Hi Anders, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team Marie Jeanne E. Ceo Internet Used the software for: 6-12 months ### "Housecall pro is the best service to facilitate the work." August 1, 2022 4.0 Housecall pro allowed me to have total control of my administration and to better satisfy customers. Pros What I liked about this software is the fact that the price, the customer service are easy to use. The emails are automated for good follow-up. Cons What I liked least is that when the system breaks down it destabilizes, until its reactivation. Review Source Response from Housecall Pro August 12, 2022 Hi Marie Jeanne E, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. RS Rachel S. Operations Manager Environmental Services Used the software for: 6-12 months ### "Effective software for service providers " November 14, 2022 4.0 Our experience right from the start with Housecall Pro was great, from the walk through that we had with a member of the software team, and the ease of setup and integration within our existing business systems. We loved the dispatching and scheduling features. Pros Housecall Pro was a great help to our business. It helped systemize and digitize our service based business. It allowed us to dispatch our team members seamlessly, schedule our services and work them into our calendar easily. We were able to keep our customers organized and keep up on our billing and invoicing. The software was easy to learn and use and mobile friendly which meant our whole crew could use it on the go. Cons There were a few features that were missing for us as a landscaping business and therefore we had to switch softwares. The pricing was also a factor that caused us to switch. Review Source Response from Housecall Pro January 5, 2023 Hi Rachel, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. JR John R. Energy Consultant Construction Used the software for: 1-2 years ### "Housecall Pro - A services teams dream." March 29, 2023 5.0 Amazing experience. Helps us keep track of what needs to be done and where our service team members are. Invoicing in person or online along with notifications has allowed us to get paid in a timely fashion. Awesome product! Pros Housecall Pro is an amazing program that allows our service team members to be scheduled and on track. We can send notifications to employees, clients, rollouts, etc. Invoicing on the spot or online allows us to get paid on time. The calendar sync keeps our employees updated. Database with all notes, projects, contact information, etc. Perfect! Cons There is nothing that we don't like about Housecall Pro. Potentially being able to integrate into Insightly would be a nice touch, which I'm fairly certain that we can we just haven't integrated it yet. Review Source Response from Housecall Pro March 31, 2023 Thanks for the review! Glad the platform is helping you maintain and grow your business! Great feedback around the Insightly integration, I will submit a provote for you on that. If you need anything, feel free to reach out to proadvocate@housecallpro.com. Thanks again and have a great day! VR Verified Reviewer ceo Construction Used the software for: 2+ years ### "good for very small business les than 5 employees" November 17, 2022 2.0 Better than using paper. Scheduling is best feature and better than other tools in the market (as it exists today). Contracting, invoicing, estimating, are only for a very small company. Editing is almost impossible.Changes are made with no advance knowledge. The data importing team (material list and customer list) are wonderful. Interface to quickbooks is not closed loop and is a mess. Pros HCP has a good scheduling function as it is easy to see a week and move resources around easily. It needs a rolling week versus a static Monday to Friday that is currently deployed. The current scheduling feature is HCP's best feature. Hopefully they will not change it and emulate other software firms that have absolutely poor scheduling functions Cons Impossible to use HCP to create contracts that are legally binding. Must use docuSign or another application. Invoicing cannot be customized. It is line items based and cannot be summarized. You cannot customize messaging, and invoices end up being most frustrating for customers on big multiday jobs. You cannot create and save your invoice letters. Integration with Quickbooks is a daily challenge, search function is truly a problem with the new release, there is no logic to how jobs and estimates are stored in hcp, hcp calls "jobs" invoices. Imagine getting an hcp "invoice" before the job has even started very confusing to customers and employees until you get used to it. this is for a tiny business or for a team who has no software experience. Reason for choosing Housecall Pro Price and scheduling. If other software tools had equivalent scheduling tool we would likely change software, however, scheduling is one of the most important workflows in a service business. Review Source Response from Housecall Pro January 5, 2023 Hi there, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.