--- title: "Housecall Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Housecall Pro the right Pool Service solution for you? Explore 2749 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140363/HouseCall-Pro/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-05" --- Housecall Pro 4.7 (2749) [View alternatives](https://www.capterra.com/p/140363/HouseCall-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 5th, 2026 # Reviews of Housecall Pro Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews BB Benjamin B OwnerFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “There are many features which I love, however, solid features and a deteriorating layout result in a poor product. “ July 8, 2026 kg karen g Office ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Even worse, there’s no batch download option for the images stored in the system, which means I now have to manually download each image and use third-party tools to reassemble my own PDF before sending it.“ May 7, 2025 DC Damian C OwnerMechanical or Industrial Engineering, 2 - 10 employeesUsed the software for: Less than 6 months. “I like that it the UI is smooth on a tablet or phone but absolutely a mess on a computer .“ June 4, 2026 DC Damian C OwnerMechanical or Industrial Engineering, 2 - 10 employeesUsed the software for: Less than 6 months. “Never received my 100$ amazon gift card . And now after processing over 5000$ via service call sales .“ June 4, 2026 ML MURTAZA L GENERAL MANAGERConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “The scheduling feature is very intuitive and makes managing jobs and technicians straightforward and efficient.“ April 10, 2026 Kristen L OwnerExecutive Office, 2 - 10 employeesUsed the software for: I used a free trial. “Their customer support reps say I was removed in January 2026, yet I continue to receive calls in April 2026. When I called this out, they stopped answering my inquiries.“ April 14, 2026 ML MURTAZA L GENERAL MANAGERConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “Overall, it’s a dependable system that supports business operations well, with some room for improvement in stability and flexibility.“ April 10, 2026 kg karen g Office ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Critical, established features break with no warning, and the support team (which is only available via web chat) often isn’t aware of the changes, let alone trained to help resolve them.“ May 7, 2025 ## Showing most helpful reviews Showing 1-25 of 2749 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ryan T. Managing Partner Real Estate Used the software for: 2+ years ### "Great software that has really helped us take our remediation business to the next level." June 16, 2022 5.0 HousecallPro has helped us take our business to the next level and makes dispatching, estimating, and bookkeeping much easier. I've used other competitive products in the past, but nothing has come close to the features of HousecallPro. Pros Price list flexibility, automated emails, estimate approvals and invoicing, and dispatching to make sure everyone's on the same page. Cons The automated emails should absolutely be tied to job tags, but because they're tied to customer tags, we have to add and remove them vigilantly if we have repeat customers with multiple properties or different service needs. I wish the estimate approval process was more of an eSignature process as opposed to any party just clicking a button. Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) mHelpDesk's only benefit was the integration with HomeAdvisor. But otherwise it was garbage by comparison. Review Source Response from Housecall Pro June 21, 2022 Hi Ryan, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team HN Hallye N. OPERATIONS MANAGER Consumer Services Used the software for: 2+ years ### "Best Service Scheduling Software" July 30, 2025 5.0 It has turned our business around as far as billing and scheduling service. It has saved us money in the time we would put into reporting and tracking before it does most everything for us. Pros We love using HCP in our office it has streamlined so many processes for us. We use it for billing, scheduling and vehicle tracking as well as customer tracking. Their customer service is great and timely as well as being a good value for the cost. Cons Sometimes they implement new features without notice so there is a learning curve sometimes in finding where they moved buttons Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Housecall Pro The value and the features we needed, service titan was so much more and had many features we wouldnt use Review Source Response from Housecall Pro August 7, 2025 Hi Hallye, Thank you so much for the thoughtful review! We’re thrilled to hear that Housecall Pro has helped streamline your billing, scheduling, and customer tracking processes—and that it’s made a real impact on your business. It means a lot to us to know our platform is saving you time and providing strong value. We also appreciate your note about feature updates. Your feedback is valid, and we’re working on ways to improve visibility and communication around changes so you’re always in the loop. Thanks again for choosing Housecall Pro—we’re grateful to support your team! If you ever need anything, don’t hesitate to reach out to us at proadvocate@housecallpro.com. RA Rozie A. Business Manager Construction Used the software for: 2+ years ### "Good Basic System" October 13, 2025 3.0 Housecall pro is a really good,simple software to use. If you want to really focus on data and bring your company to the next level you would do better on a more advanced system. Pros Housecall pro is very simple to use. Not much training is needed when you want to teach someone how to use the system. Easy scheduling, quick to access customer data base and reports are easy to pull. Cons The reporting features are not the greatest.It is very easy to pull reports however getting the data you actually want can be a task. You have to export excel files and do a lot of sorting and filtering to really get the data you want. Review Source CD Cathleen D. Bookkeeper Accounting Used the software for: 1-2 years ### "HouseCall Pro" August 8, 2026 4.0 My experience with Housecall Pro is mostly positive. I would recommend training before implementing this tool for your business Pros I liked the reporting feature and the fact that you can use HouseCall Pro for all scheduling of clients Cons What I liked least is that the integration with Quickbooks glitches at times and you have to manually push the invoices to QBO. Review Source BP Blaine P. General Manager Construction Used the software for: 2+ years ### "HouseCall Pro: When you need to take your office on the road" March 5, 2025 5.0 I have used HouseCall Pro in many jobs and it has always been very easy to use. Pros Ease of use for management as well as technicians Cons Easy to function on a mobile device and not lose any features. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Housecall Pro Personal Preference and investigation / research led me to Housecall Pro. I am not disappointed. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Must be up to speed on managing services and client history. Housecall Pro does that with ease! Review Source HV Hudson V. Project manager Construction Used the software for: Less than 6 months ### "Not satisfying " July 7, 2025 3.0 No fun at all. A bit complicated during the set up. The options and descriptions were not helpful. Pros Hard to say, it was not very friendly to me... I had a hard time adapting to the system. I just did not like it Cons My setting up. the program offered at the time limited options and it was not a quick set up and go. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Housecall Pro Jobber was a bit more money when we began our company Review Source Response from Housecall Pro August 7, 2025 Hi Hudson, Thank you for taking the time to share your experience with us. We’re sorry to hear that getting started with the system felt frustrating and that the setup process didn’t meet your expectations. Your feedback about the limited options and unclear descriptions is incredibly valuable, and we’re always working to make onboarding simpler and more intuitive. If you're still with us at this time and open to it, we’d love the chance to support you further or hear more about the specific challenges you've faced. Feel free to reach out to us at proadvocate@housecallpro.com—we’re here to help. Thank you again for your honesty. BL Brooks L. Customer service support Consumer Services Used the software for: 1-2 years ### "Housecall Pro is top of the line!" June 3, 2026 5.0 It’s an all-in-one app that helps service businesses run their day-to-day operations—from booking jobs to getting paid. Pros Housecall Pro has excellent security and customer support. It is so easy to do invoicing and to schedule payments. No bugs and issues which makes this software value for money! Cons There are no cons about Housecall Pro. This software helps to keep my life and my billing in order. Highly recommend. Switched from [Instant Housecall](https://www.capterra.com/p/93546/Instant-Housecall/) Housecall pro is better value for money. Review Source ML MURTAZA L. GENERAL MANAGER Construction Used the software for: Less than 6 months ### "“Efficient Scheduling and Invoicing with Room for Improvement”" April 10, 2026 4.0 My overall experience with Housecall Pro has been positive. It provides a solid all-in-one solution for managing scheduling, invoicing, and payments, which helps streamline operations and reduce administrative workload. The platform is generally easy to use and effective for day-to-day job management. However, there are occasional bugs and some limitations in customization and reporting, which can impact efficiency at times. Customer support is helpful, though response times can vary. Overall, it’s a dependable system that supports business operations well, with some room for improvement in stability and flexibility. Pros What I liked most about Housecall Pro is how seamlessly it handles scheduling, invoicing, and payments all in one place. The scheduling feature is very intuitive and makes managing jobs and technicians straightforward and efficient. From a value for money standpoint, it significantly reduces admin work by automating invoices and payment collection. The payments and invoicing system is especially strong—customers can pay quickly, which helps improve cash flow and reduces follow-ups. The customer support has been reliable and helpful whenever needed, and overall the platform feels secure when handling sensitive customer and payment data. While there are occasional minor bugs, they don’t take away from the overall experience. Overall, it’s a powerful and reliable tool that has made managing operations much more efficient. Cons One of the main drawbacks of Housecall Pro is the occasional system lag and bugs, especially when managing multiple jobs or making updates in real time. These issues can sometimes slow down workflow and require extra time to correct. Another area for improvement is customer support response time, which can vary depending on the complexity of the issue. While support is generally helpful, faster turnaround would improve the overall experience. Additionally, some features—particularly around reporting and customization—feel somewhat limited and could be more flexible to better suit different business needs. Review Source DM Devin M. Owner Construction Used the software for: 6-12 months ### "Malott acres!" December 25, 2025 5.0 This has been the most streamlined version of software I’ve tried and is truly so simple. I think any age could learn to use it so fast! Pros Decently priced and you get a lot of options for what you pay! Customer service is spot on! Never had to wait more than a few mins. Very few system issues or failure due to bugs and coding issues! Easy to schedule clients and get invoice and payments done! The time it takes to process payments is so important for me as a small brand they offer same day payment transfers. Offers multiple different security features for log in and more! Cons How much you pay additionally for extra functionality for like price books, crm software, camera usage for photos of job sites. Review Source Kristen L. Owner Executive Office Used the software for: I used a free trial ### "Aggressive sales tactics and disjointed operations that create an awful client experience--I would not recommend doing business with them. " April 14, 2026 1.0 Their sales tactics are aggressive, and their company is so disconnected that customer support can't give you factual information about why the sales team is still reaching out despite numerous requests not to be contacted. Pros I have never used the platform. I set up a demo to try it out for a client two years ago and never completed the demo because we found another platform. I'm writing this review because they refuse to stop contacting me despite numerous requests and their "confirmation" that my email has been removed from their database. Cons Their sales tactics are aggressive, and they're unwilling to remove me from their sales database despite numerous requests. Their customer support reps say I was removed in January 2026, yet I continue to receive calls in April 2026. When I called this out, they stopped answering my inquiries. Review Source HL Hunter L. General manager Construction Used the software for: Less than 6 months ### "Serviced based software" February 18, 2025 4.0 Overall, it had great features for what it's intended to do for service based businesses for company such as mine which has a combination of service contract and longer project management requirements.It doesn't suit mines but it's a great product for people who are service based only. Pros Its focus on service and it communicating with cuatomers thru sms Cons Its lack of managment outside service calls and its lack of growth and api intergrations. Switched from [Houzz Pro](https://www.capterra.com/p/199689/Houzz-Pro/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Better flexibility of product. Needed tax features and ease of use Review Source PZ Patrick Z. Owner Operator Consumer Services Used the software for: 6-12 months ### "Housecall Pro for the Pros!" January 15, 2025 5.0 Housecall Pro has an amazing customer service team and there is always someone to respond to questions. I thoroughly appreciated that part of the experience with the app as it transpired to my understanding of how things work within it! Pros HouseCallPro is a wonderful product for the blue collar service industry. I love the way that you can process payments easily through the app. Everything is very user friendly after a little bit of practice and it really helps keeps all my clients data organized. Cons The only thing I had trouble with was the monthly costs for what I needed for my business personally. I am not saying it is not a good deal, it just had a bit more bells and whistles than I needed as a one man operation. I can see how if you have more than 2 employees how it can keep everything very organized when it comes to planning and setting up daily routes. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Housecall Pro It is a leading competitor in the home service industry! Review Source BB Blake B. owner Real Estate Used the software for: 2+ years ### "Great for owner operators" December 26, 2024 5.0 good experience at the level my business was at during the current time. Pros It was very customer friendly. It made us look professional. Cons It was not specifically good helping us quote moves and didn't have furniture listed. On the dumpster rental side, it didn't allow for inventory to be checked in and out by the driver. Alternatives considered [Dumpster Rental Systems](https://www.capterra.com/p/10017669/Dumpster-Rental-Systems/)[SmartMoving](https://www.capterra.com/p/180048/SmartMoving-Software/) Reason for choosing Housecall Pro I ended up having to switch to these products. Review Source KP Karole P. Administrative Owner Construction Used the software for: Less than 6 months ### "Management Efficiency" July 21, 2022 5.0 It seems to be a great platform. I am actively learning and integrating other activities. Pros I love HouseCall Pro because it seems to be a one-stop-shop for management. It has the capability to add your Quickbooks which takes care of your taxes; Gusto for Payroll and many other for other required business activities. I am still learning all the additionally features. Cons I dislike the fact that once you create an Estimate and send to client it does not allow for the client to pay a deposit; despite the Estimate having the request for a deposit. Once Estimate is approved, the administrator has to manually convert the Estimate to Job (Copy to Job) then; the administrator must include a "new" deposit request on the Invoice since the request from the Estimate is not even automatically converted. This seems to be backward and retarded of the developers given the additionally impressive features of the software. Switched from [Invoice2go](https://www.capterra.com/p/81858/Invoice2go/) Inability to properly integrate with Quickbooks, Lack of Invoice History( Basic history was available), recurring Invoice was a higher cost Review Source Response from Housecall Pro July 26, 2022 Hi Karole P., thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. KB Kaitlyn B. Administrative Assistant Facilities Services Used the software for: Less than 6 months ### "Overall, quality product " June 24, 2025 5.0 Pros I really enjoyed the all in one approach of this software. I was able to manage scheduling, payments and other features very easily. Cons I would love to have the ability to customize some of the templates available in the software. Also, the speed of the software is very hit or miss. Review Source Response from Housecall Pro August 7, 2025 Hi Kaitlyn, Thank you for the 5-star review! We’re so glad to hear that you’ve enjoyed the all-in-one approach and found it easy to manage scheduling, payments, and other key features with Housecall Pro. We appreciate your feedback about template customization and software speed. Those are great insights, and I’ve shared them with our Product Team as we continue to improve the platform experience. Thanks again for your support! If you ever need assistance or have more feedback to share, feel free to reach out at proadvocate@housecallpro.com. VR Vicki R. CSR and dispatch Construction Used the software for: 2+ years ### "Good software" December 6, 2024 4.0 It's been good. Need better support. When they don't have an answer or the problem or issue has not been addressed, they promise to bring it to the attention of .... Pros Able to enter important information to help office and field techs alike Cons Time sheets, needs more choices. PTO, breaks etc While it allows for property profile information and attaching that information to an Job, that information does not appear on invoice Review Source AR Avery R. Owner Construction Used the software for: Less than 6 months ### "They keep spamming me" November 9, 2024 1.0 So frustrated with this company. They keep calling even after they assure me that I will no longer be on their call list, even last time I demanded that they remove me from their database and they didn't. Pros I think it worked when I used it, but it wasn't for me. Now they won't stop calling me no matter what I do Cons They keep spamming me. I can't get them to stop calling no matter what I do. It's been 5 years and they still keep calling meit's been 5 years and they still keep calling me Review Source MH Monique H. Owner Public Relations and Communications Used the software for: 6-12 months ### "Racks review " November 8, 2024 5.0 Great people , great system, who actually fulfill their promises ! Pros Easy access the ability to sign people up into later payments for your business Cons I love everything about house call pro especially the owners GREAT people ! Review Source PD Paul D. Operations Manager Construction Used the software for: 6-12 months ### "Marginally useful for scheduling" September 5, 2019 2.0 Extremely disappointing. Huge mistake for us. Pros HCP is marginally useful for scheduling. Cons 1) No way to document when a client accepts your proposal, which means No CONTRACT. Even if your customer accepts your estimate, you have no documentation of such. This, of course, means that you do not have a contract with the customer, and you have no hope of being paid for the work you did. Kind of a huge problem. 2) Inability to control alerts and messages to customers. It's either ON or OFF -Customers receive annoying alerts every single day you're on the job -at least a half-hour before you begin work...so like 6:30 every morning...Or, no alerts at all. That's your only choice 3) Every interaction with Customer Support ends with "No you're not able to do that, but we'll forward this to our engineering team." Every single interaction. All of them end like this. Nothing is ever resolved -at least in our experience. 4) The product development team keeps churning out more and more features to charge for -when the infrastructure of what they've already built is woefully lacking in usability. 5) When a job takes more than one day to complete, there's an option to add what they call a Segment. You can add as many segments as you like for multiple-day jobs, but each successive segment is blank. So if you want your crews to know what their scope of work is -or if you want them to have access to the attachments you added -you have to re-attach and resubmit your scope of work for every single segment you add. 6) I could go on and on -but I think my time would be better spent Review Source Response from Housecall Pro September 10, 2019 We would love it if you would reach out to the chat team and ask for a call to go over the features. It looks like we just need to go over them in better detail so you can get the most from them. We'd be happy to help you better utilize our software! Every time a customer approves or declines an estimate it shows up on the estimate details page. Customers can only receive 5 types of automated notifications: 1. When a job or estimate is scheduled. 2. When you press the "on my way" button 3. When you press the "finish" button 4. When payment is made (they receive a receipt via email) 5. Any re-marketing emails or postcards that you (manually) set up You control the daily "on my way" and "finish" messages (you do not have to press them). When you create a new segment try "Copy to new segment" and all attachments will carry over. Lastly, our chat team forwards feature requests to development so they can be considered for work. It's the best path to being worked on. JR Jeff R. Owner Environmental Services Used the software for: 6-12 months ### "Pretty Good " February 16, 2022 4.0 It's be a positive change to our business. Overall there are some major shortcomings but some of them have been addressed through software updates and we've learned to live with others. There is a lot of "fluff" that would be cool if it worked but as it is it just gets in the way, it should really be removed until it can be implemented into the program properly. Pros Review generation Invoice easy to generate Estimates easy to generate Cons I'm sorry, I'm running out of time to complete this. I could type for an hour at least in this space, PLEASE feel free to call me directly and we can discuss my recommendations \[Sensitive Content \] Reason for choosing Housecall Pro It seemed to be set up in a simplistic fashion that served the majority of our needs. Review Source Response from Housecall Pro May 11, 2022 Hi Jeff, thank you for leaving a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. JP Joe P. Owner Construction Used the software for: Less than 6 months ### "Housecall Pro is the last software you'll need" August 30, 2022 5.0 Overall, it's very easy to use and offers more features than any competitors. Pros Our technicians are able to clearly see where they need to go and get information about the job before they even arrive. We are also able to convey things from dispatch that empower the technicians before they even get in the homeowner's driveway. The ease of invoicing and creating a price book has increased our profitability. We have found customers are paying much quicker when we send the invoices out immediately upon job completion. Cons There aren't many cons. I do wish there was a better integration for service agreements. Industry standard agreements are annual and offer a discount on services for the duration of the service year. If there was a way to have that all integrated and automated it would be nice. Alternatives considered [Dubsado](https://www.capterra.com/p/206389/Dubsado/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Review Source Response from Housecall Pro October 3, 2022 Hi Joe, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team TL Trey L. Operations manager Construction Used the software for: 2+ years ### "Good for small, mostly residential HVAC" November 28, 2022 3.0 This product has served us well but we are growing and I fear we will outgrow it sooner than we wanted to. I also feel that the customer service has fallen off dramatically since we started using HCP. Pros When onboarding a new employee this system is very easy to figure out both in the field and the office. Cons I like to see a clean schedule. It's tough to have someone run to give another tech a hand without throwing the look of the calendar off. They have changed the appearance too many times, it seems like they are always changing it but not focusing on the changes that would help HVAC the most. Review Source Response from Housecall Pro January 5, 2023 Hi Trey, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. JR John R. Energy Consultant Construction Used the software for: 1-2 years ### "Housecall Pro - A services teams dream." March 29, 2023 5.0 Amazing experience. Helps us keep track of what needs to be done and where our service team members are. Invoicing in person or online along with notifications has allowed us to get paid in a timely fashion. Awesome product! Pros Housecall Pro is an amazing program that allows our service team members to be scheduled and on track. We can send notifications to employees, clients, rollouts, etc. Invoicing on the spot or online allows us to get paid on time. The calendar sync keeps our employees updated. Database with all notes, projects, contact information, etc. Perfect! Cons There is nothing that we don't like about Housecall Pro. Potentially being able to integrate into Insightly would be a nice touch, which I'm fairly certain that we can we just haven't integrated it yet. Review Source Response from Housecall Pro March 31, 2023 Thanks for the review! Glad the platform is helping you maintain and grow your business! Great feedback around the Insightly integration, I will submit a provote for you on that. If you need anything, feel free to reach out to proadvocate@housecallpro.com. Thanks again and have a great day! VR Verified Reviewer Vice President Business Supplies and Equipment Used the software for: 1-2 years ### "Meh" August 11, 2022 2.0 It has always been MEH.....But after today I am heavily looking at getting far far FARRRR AWAY from this company!!!!! They have no care or concerns for their customers, or providing a functioning product. Pros Its okay, but definately not great. They spend alot of time upgrading features that have little use, meanwhile leaving important features with critical issues unresolved. (like automatic late fees, and changing customers name in invoice if you accidentally have the wrong one in field). Cons CUSTOMER SERVICE!!!!!! Absolutely the worst! If you like to hire companies that will treat you like a human being this isnt it. We had to close our bank account after being hacked, and open another one for our protection. (According to the bank). I realized I had no number for housecall pro and could not call them. I could not update my account, resulting in loss of customers since they would not be able to pay by credit card since we couldnt easily manage connecting our new account. The lady who called was unbelieveably rude! when I told her that I lost customers because we couldnt bill them because of their system issues, she said "well thats your perception"....ummmm,,, no, reality. And she was obviously 20 with a righteous attitude who feels that she is above all else. Just disgusting attitude. It made me realize that I could not believe I have paid and supported this company who fails to properly train employees in customer service. Review Source Response from Housecall Pro August 23, 2022 Hi there, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. MB Mike B. President Construction Used the software for: Less than 6 months ### "Almost There" October 18, 2016 4.0 I am a painting and drywall contractor in the Indianapolis area and have looked at about a dozen different programs to help me run my business. The first thing I can say, is that it seems that no perfect program exists, since most are either too generic (difficult to tailor to my industry) or too cumbersome. I actually "used", as in, not really, Builder Trend for a period of time, but found it to be way more than I really needed. Method CRM was another, but it seemed too difficult to master. Several of my coleages in the industry are using estimating software, in addition to Basecamp, Pipeline Deals and other things. Since I am a one man operation, I have to do everything from sales to production to marketing to billing, so time is at a premium for me and I needed a solution that was easy enough to learn. I also needed a program that would synch with my Quickbooks online (another imperfect program, but its what I know) and allow me to function in the field. I eventually stumbled upon HouseCall Pro and was impressed enough to give it a shot. Right from the start, I found it easy to learn. In fact, I signed up, had my personalized tutorial and three hours later was writing my first estimate in the field on it. I will highlight the pros and cons in the fields below, but I can say that this is a company that is constantly improving its product. I get the sense that they want to be able to provide a one stop program. I say that because I have had conversations with one of their specialists and he was asking me what else would I like to see them doing to improve. They have a chat bubble online (at your desktop only) that is available most hours and they connect quickly with helpful answers. My biggest beef with this program is that they are spending a lot of time building new features into the program when I think they should be tweaking existing features. For example, there is an auto responder email feature that you can set up for as many emails as you like, but they have not included an option to include hyperlinks in the emails. I am sending out a survey form and also a review request form, in which I have created the links, but the customer is forced to copy and paste in order to access these. Unfortunately, I am getting zero responses because a hyperlink would be easier. All in all, I think HouseCall Pro is on the right track, but they have a way to go before they can live up to their true potential. Pros QBO synchronization, ease of use, ability to do estimates and invoices in the field. Tags allow tracking of specific items (similar to classes) like lead type and services provided. GPS to track employees and picture of house from Google maps shows on customer page. Auto responder feature, postcard program that is cost efficient. Great customer service, responsive. Online booking of jobs for customers. Ability to take credit cards. Mobile program lets customers know when you are on the way to their home. You can set up employees/techs and have their picture sent to the customer before they arrive at a job. Cons I have found issues with duplication of invoicing; there seems to be no recognition of multiple invoicing for a single estimate. No hyperlink option for the auto responder email program. Credit card option cannot be turned off on a mobile device, must be done on desktop version when invoicing. There is no job costing function. At $199.00 per month, I feel that this program can do so much more. 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