# PracticePanther Legal Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PracticePanther Legal Software the right Legal Billing solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140231/PracticePanther-Legal-Software/reviews --- PracticePanther Legal Software 4.7 (524) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 17th, 2026 # Reviews of PracticePanther Legal Software Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews RS Roshni S RERetail, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The interface is user-friendly, and automation features help save time in daily operations. While there are minor areas for improvement, the software is reliable and enhances overall productivity.“ April 2, 2026 RS Roshni S RERetail, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Additionally, occasional lag and limited customization in certain areas can impact the overall user experience.“ April 2, 2026 TI TERRIYANNA I OwnerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “The platform is excellent for keeping case files, documents, and contacts all in one place.“ April 12, 2026 SW Suleiman W Associate AttorneyLaw Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The mobile app can be a bit limited in functionality compared to the desktop version, making it harder to manage tasks or access certain features while on the go.“ September 18, 2024 dM david M Sales managerAccounting, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “They are very up to date on all the latest technology, which is super crucial for what i need and must have at my job.“ March 24, 2026 dM david M Sales managerAccounting, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “They sometimes have lagging issues with the server but it could only be for me and my end. “ March 24, 2026 TI TERRIYANNA I OwnerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “It makes law firm management much more streamlined.“ April 12, 2026 AG Adam G AttorneyLaw Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Very simple solution they obviously don't want to implement - have a 'cancel my account' option in your account profile.“ February 19, 2025 ## Showing most helpful reviews Showing 1-25 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sofia M. Director & Principal Lawyer Legal Services Used the software for: Less than 6 months ### "A well designed CRM and so far, we cannot be happier with the product" April 13, 2018 4.0 Part of M Legal's mission is to stay innovative. Practice Panther (PP) as a case relationship management (CRM) tool has redesigned how the firm works overall. The user experience from the moment a client logs onto our website, uses the embedded intake form, to create a client profile to PP is seamless. This is just one of the time-saving tools we have discovered. This automated way of working and being able to integrate systems has forced M Legal to rethink how we work and more importantly, how to we can simplify our working processes. This has been a real game-changer for the business. While many of us worked with CRMs in the past, most of them were clunky and stand-alone systems that could not work with other applications or software. PP has made managing clients much easier, where our lawyers are in control from the moment a case is initiated, all the way through to billing clients. This has also given a level of transparency across the practice as lawyers can pick up any file from where the last person left off and delegate their work during absences. This transparency was a key selling point for us as we believe it is a core component of running an effective law firm. Pros The user experience from the moment a client logs onto our website, uses the embedded intake form, to create a client profile to PP is seamless. This is just one of the time-saving tools we have discovered. This automated way of working and being able to integrate systems has forced M Legal to rethink how we work and more importantly, how to we can simplify our working processes. While many of us worked with CRMs in the past, most of them were clunky and stand-alone systems that could not work with other applications or software. PP has made managing clients much easier, where our lawyers are in control from the moment a case is initiated, all the way through to billing clients. We have experienced our fair share of poor technical support teams when using other software programs. With PP, despite the time differences between Miami and Sydney, their technical support team are always available, whether it is through the chat portal, email or by phone. Each technical person is professional, knowledgeable and continues to take care of your matter until it is resolved. Further, they always have something new to teach you about the PP system on each call. I cannot express how impressed we are, with what we consider as stellar service from this tech support team. Cons Naturally, a product such as this is not going to have universal application across all legal fields. I would say that in the immigration space the status of a case is really important, so having a status bar that is customisable would be a feature that could be improved. Also, a lot of our data from clients are taken from in-take forms - we require intake forms that are easier to build and that have the capability of storing more information. While these are work in progress type issues, this certainly does not take away from PP's product, which we believe is a well designed and thought through CRM system. Review Source KI Kareem I. Managing Lawyer Law Practice Used the software for: 1-2 years ### "Great app which meets my firm's needs" January 3, 2025 5.0 Excellent app which helps me manage all my firm tasks Pros Price and range of tools within. Helps me with reconciliations. Cons Mobile App sometimes thinks that a Task that I saved is still in draft form and asks if I want to reopen it Switched from [Clio](https://www.capterra.com/p/105428/Clio/) price is the reason that I switched to be honest Review Source MM Michael M. Managing Attorney Law Practice Used the software for: 2+ years ### "After years of begging them for real fixed price billing, I'm giving up." June 2, 2018 3.0 It was a good start to law firm management, now I need something that works like a law firm needs to work, not force my law firm to work like the software wants me to. Pros It's easy to learn the basics. The calendar is good, it's helpful that they show tasks there. Searching is great. It's totally adequate if all you do is bill for time and integrate with Quickbooks. Cons Panther has no report on Items (e.g. how much of your revenue is from Document Drafting vs Litigation). To get such a report, you MUST integrate with Quickbooks. But the biggest problem is that Fixed Price billing (what they call "Flat Fee") is worthless. Fixed Price billing was clearly an afterthought, and their implementation has not changed at all since the early days when I started using it: 1) It does not let you assign an Item as you can with time entries, so you can't easily tell Quickbooks that a Fixed Price invoice was for a trademark application, not doc review; 2) You can't assign a lawyer to a Fixed Price billing, so you cannot get a report to help you pay everyone proportionally to their Fixed Price billings; 3) Fixed Price matters become immediately billable even if no work has been done, so you must manually keep track of when it's time to invoice for a Fixed Price matter, and there's no report on billable Fixed Price matters; 4) When entering time on a Fixed Price matter, there's way no way to check whether you are about to exceed the budget, and no way anywhere to compare budgeted vs actual. If you're a modern firm moving to fixed price as much as possible, you'll spend a LOT of time looking for work-arounds, and you'll find that implementing your work-arounds will chew up any time saving you might have gotten from using the rest of the software. I can't wait to change to software that does Fixed Price right. Review Source Response from Paradigm August 30, 2018 Hey Michael, thank you so much for you feedback. I just wanted to let you know that based on the feedback of our users, yourself included, we have implemented a NEW FLAT FEE pricing option. We are the ONLY ones in the market to offer this function! We understand that the needs of our firms are constantly evolving and we value the suggestions and feedback of all of our users. You can check out the guide published by our training department here: https://support.practicepanther.com/contacts-and-matters/getting-started/flat-fees-tutorial Furthermore, visit our updates page for past and future releases. https://www.practicepanther.com/law-firm-practice-management-software/ Thanks for being a valued customer from the beginning! SW Suleiman W. Associate Attorney Law Practice Used the software for: 1-2 years ### "Efficient and User-Friendly Case Management" September 18, 2024 5.0 My overall experience with has been positive. It has greatly improved the efficiency of managing cases, tracking time, and handling billing, all within a streamlined, easy-to-navigate platform. The cloud-based access and integrations with other tools enhance productivity and flexibility. While there are some limitations with the mobile app, the software overall is reliable and user-friendly, making it a valuable asset for running a legal practice. Pros I appreciate how streamlines case management, making it easy to organize and access critical information. Its user-friendly interface allows for efficient time tracking, billing, and client communication, which saves valuable time. The cloud-based functionality ensures that I can access my files securely from anywhere, and the robust integrations with other tools enhance productivity. Overall, it simplifies day-to-day operations and helps manage my practice more effectively. Cons The mobile app can be a bit limited in functionality compared to the desktop version, making it harder to manage tasks or access certain features while on the go. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) I switched law firms and my current firm uses Practice Panther. Review Source DF David F. Attorney Legal Services Used the software for: 2+ years ### "Easy to use yet robust " October 11, 2024 5.0 Very very good. It would help to speed up technical issue responses. Pros Easy to use. Intuitive design. Client portal is nice. Cons Delay in transferring payments and high fees Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Too expensive from prior software and others Review Source KM Karima M. Owner Alternative Dispute Resolution Used the software for: 1-2 years ### "Happy with Practice Panther" September 20, 2024 5.0 Overall I am happy with Practice Panther. Pros Automation. I like that my client can sign up for intakes from my website, log into the client portal for updates, and create documents with a mouse click. Cons Slow post of collected payments. I have to wait almost a week to get paid. Switched from [Bill4Time](https://www.capterra.com/p/212371/Bill4Time/) I switch because of the client portal feature and the document automation. Review Source JB Jennifer B. Principal Law Practice Used the software for: 1-2 years ### "Panther Experience " September 4, 2024 5.0 Easy to use and well priced compared to competitors. Able to tailor to what we need. Pros Easy to use - like the billing mass number option in lieu of on entry at a time. Big time saver to do 10 and a time. Cons Limited reports on payments - hard to see payment dates and run reports on money that came in one year for prior years time. Alternatives considered [Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/) Reason for choosing PracticePanther Legal Software Price and Tailor services to what we need. Switched from [Brief Accounting](https://www.capterra.com/p/7395/Brief-Accounting/) Needed cloud based software not only on desktop Review Source Brad W. Owner Marketing and Advertising Used the software for: 1-2 years ### "Best in class legal software " May 31, 2019 5.0 Pros PracticePanther is a 360 solution for your law firm. Its built on a robust API that allows you to connect to other tools to increase your productivity. Cons Similar to Clio, and other competitors, there is simply a lack of certain features, but the team is eager to learn of our needs and works to implement updates as quickly as possible. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software PracticePanther is forward thinking and Clio seems to operate in a more defensive, retroactive manner. Review Source ED Eureka D. Bookkeeper Legal Services Used the software for: 1-2 years ### "Easy to use and understand" March 4, 2025 5.0 Practice Panther has been very user friendly since I first started using. The support is awesome. Pros Practice Panther is very easy to use and understand. The billing and invoicing are a plus and what's even better clients can pay directly from invoices which saves time tracking payments Cons I can't say that I have experienced any "cons" using Practice Panther. Review Source Hossam M. Commercial lawyer Legal Services Used the software for: 6-12 months ### "It has really changed the way we interact with our customers" December 22, 2022 5.0 My overall experience is amazing. I love this software and it makes my life so much easier. I would recommend him to anyone who owns a law firm. Pros Look and experience became one in every of our figuring out elements to align with PracticePanther. It's exceedingly smooth to use, and maximum of your facts is to be had on every occasion you want it. In immigration law, there are a variety of very vital dates and data to hold music of, so being capable of create all of the custom fields we wanted became a large win. I additionally love how smooth it's miles to hold music of our bills. We can mechanically music who made the payment, after which comply with up with every person we nonetheless want to get hold of from. Giving our clients greater transparency actually indicates that we will use generation to enhance our services. Cons There are very few things I don't like about this software. One of the most important things when you want to switch editions is that you have to go back to the customer profile and then back to the editions before switching to a new one. It's very time consuming because you have to wait for it to load. Review Source MK Maggie K. Office Manager Law Practice Used the software for: 1-2 years ### "It has been a year of disappointment" March 25, 2020 3.0 I am opening a new nation wide firm with a law school classmate and we are using another plat form because of the terrible experience we have had. The only reason we are still currently with PP is because of the expense and work involved in switching to a different platform. I have been completely unhappy with PP since we made the transition and I remain so. Pros We like the client portal where we can send clients messages and documents. The software is not easy to use. The reports are not user friendly, they do not meet our needs. It is difficult to maneuver. Cons I have to keep a separate data base for my clients because there is no way to print an envelope from PP. Our software automatically renewed annually and we had a staff member who left our company shortly thereafter. We decided not to replace the position. I contacted PP almost immediately thereafter and have been trying to get a refund of that user's account fees and after a month, they finally got back to me and they will not refund the annual subscription fee. So, if you are on an annual plan, you cannot reduce the number of user accounts you have. The three way trust account reconciliation is not a true reconciliation that complies with the Rules of Professional Responsibility, so we have to still reconcile using other software. The email sync only works with limited versions of Outlook. When we signed up, we were assured their customer service was top notch and the longer I am with them, the longer it takes to get answers. Many times, they will close my help tickets without answering the questions. If you leave a bad review for their company they will call and address the review immediately, but they will not address the underlying issue that resulted in the bad review. Despite me raising my concerns over the software, no changes have been made. Reason for choosing PracticePanther Legal Software Because PP promised their system could meet our firm's needs. We liked the idea of sending clients text reminders. We were excited that it would be able to reconcile our trust account easily (which it does not). It integrates with Quickbooks and sends data directly to Quickbooks (we eventually turned this feature off because we had an extra step of matching the PP entries with our bank's entries. I would not recommend this product to anyone. We probably have $10,000.00 into lost time and efficiency in retraining our staff to use this product and we're going to have that expense again when we migrate to a better company. Switched from [Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/) I wanted a more comprehensive practice management system. Review Source JD Joseph D. Attorney Law Practice Used the software for: 2+ years ### "PracticePanther Integrations with Key software is a great advantage" February 28, 2023 5.0 I am very pleased with PracticePanther. Very easy to use. Does what we need. Pros Integration with quickbooks and the ability to take credit card payments through PP helps make collections and billing work well with all team members being able to take payments without needing all of them to be able to get into quickbooks. Cons Having restart searches for contacts or matters when we did not find the one we were looking for i.e. multiple persons with same name. and having to search again. Would like to be able to have reporting using matter type. Being able to customize reports would be great. Some reports show graphs but are hard to get the information ranked like the graph Reason for choosing PracticePanther Legal Software Vendor at Conference provided a demo which was very compelling. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/) PP was web based and had more intuitive interface. Review Source NK Noah K. Owner Law Practice Used the software for: 2+ years ### "Amazing Software" January 25, 2022 5.0 Fantastic experience. We started on the lowest pricing tier (which already comes with 90% of what you need) and as our practice grew and we wanted to add some additional efficiencies (like automating through Zapier and ToDoist, etc.), we slowly grew to the highest tier, which adds a lot more integration. Also, their customer service is great. Pros Being able to integrate all of the features expected of a legal management software in one, but in such a intuitive way. Cons Nothing. I am very happy with it. We've been using it for 2 years and they keep adding great additional features as we and other request them, but its still not clunky. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing PracticePanther Legal Software We tested other products including Clio and MyCase and decided with Practicepanther. Its been great. Review Source LP LaJoyce P. Sole Practitioner Law Practice Used the software for: 2+ years ### "Long Term PracticePanther User" July 16, 2021 5.0 It has been a wonderful experience. Pros I've been a PracticePanther user for four years now. The most important factor in my selecting PracticePanther was the ease of use. With my prior software, I had to hire independent contractors and pay for "maintenance agreements" just to have access to the help desk. With PracticePanther, their support team can assist. More important, they have videos that will walk you through the process of setting up the various systems and integrations. Finally, I love the integrations. PracticePanther integrates with Microsoft Office, Box, Dropbox and Quickbooks. Your information stays in it's original locate with seamless access from PracticePanther. Cons Initially, there was a big push to produce new features. I'm not seeing new features coming out as frequently. However, I would note the quality of the new features, e.g., workflows with conditional logic and e-signatures. Reason for choosing PracticePanther Legal Software Ease of use, did not require me to hire independent contractors and the integrations. Switched from [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) Lack of technical support. In 8 years, I was never able to get the program to work in functional capacity. Review Source RS Rich S. Attorney Law Practice Used the software for: 2+ years ### "PP review for our firm" December 6, 2024 4.0 it is a good program to use for CRM and clients like it. Pros The online ease of use and its ability to have clients send messages. Cons the loading and the integration of outlook calendar with it. Review Source EJ Erik J. Director Law Practice Used the software for: 1-2 years ### "Some good functions, some less good and some missing. " July 20, 2021 4.0 Pros 1) Multi currency. 2) Generate case numbers automatically. 3) Rather good case handling. 4) Ability to add cusom fields. 5) Integration with Chrometa (but it is not that good) Cons A) Doument generation from templates. Why not use the Word merge fields? If so, you can remove empty lines, use if ... then ... else clauses and a lot more. B) No real good way to generate my own code to be called. C) Does not prevent double import of time records from Chrometa (huge draw back). Reason for choosing PracticePanther Legal Software ADVICE The market is full of legal practice software. It normally means that none of them are really good or flexible enough or make you independent enough. It is very hard to lock yourself into a software thatmight cease to exist or that you need to move away from. Open database structure wopuld make the product more appealing, as the database then can be acessed easier by external software or software you build yourself. Review Source ZN Zach N. Attorney Law Practice Used the software for: Less than 6 months ### "Easy to use practice management software with top-end functionality at low price" May 3, 2018 5.0 Easy of keeping track of deadlines and client contacts. Overall, the best practice management software I have seen for the price. I would say this performs better than CLIO (I've used it with ALL of the add-ons), way better than AMICUS and MyCase and similar to ABACUS. They need to add a matter pre-billing function to run attorney's fees reports and allow you to copy/paste e-mails into the matter, but otherwise this is a perfect solution for most practitioners. Unless you are using the rules-based calendaring in ABACUS or Westlaw's Firm Central, I have not seen a product that is nearly as useful on the market. Pros Unlike a number of the cheaper practice management software programs on the market today, Practice Panther has a wide range of functions within the software which are easy to use. Instead of just having "Tasks" or "to-dos", PP allows you to create Activities which can be "Events" "E-mails" "Phone calls" or "Tasks". On the Task front, PP allows you to set sub-reminders that can send you e-mails or text messages in advance, like say "7 days before," and "3 days before," for a filing deadline. I also think it is pretty fantastic that PP shows whether a time entry has been completed for EVERY SINGLE ACTIVITY marked "completed" or "in progress". This would be incredibly useful for practitioners (mostly civil) managing staff and trying to deal with staff not accounting for all of their time in billing. The "mail sync" function is also easy to use, and allows you to e-mail out of your native software (MS Outlook, GMAIL, etc) and simply "bcc" the client matter itself. When you do this, the e-mail is automatically saved into the matter. Almost every other program out there that I have used requires you to use their client messaging portal to get the same functionality. The templates are easy to use for creating documents to merge out of PP also. Think client engagement letters, releases, and basic letterheads that you use in every file. We don't use PP for accepting payments so I cannot comment on that portion. Cons 1\. Matter pre-bills or invoicing. In many civil cases there will be a time when you need to prepare a billing report to present to the court solely for a claim of attorney's fees. In other software that I have used, you can run a report for a set period of time or type of billing entries which will then create a printable draft invoice-looking document. You would then be able to slap an exhibit sticker on that document and use it for your attorney's fee request. I haven't found a way to easily do this in PP yet, and it seems like you would have to utilize a draft invoice which captures all time billed in the matter. I could be wrong. 2. No Batch Entry System for E-mails. PP has a GREAT syncing system that works with your native e-mail so you can BCC messages into the matter when you send or receive them. However, if you forget to include the mail-sync in your BCC line, or don't forward a message to the mail-sync, there is no easy way to subsequently get the e-mails into the matter in PP. What I mean is this: say you have a number of e-mails from someone that weren't saved into a client PP matter and instead lived in your Outlook before the client actually hired. You would have to manually forward each one of your emails to the mail-sync to get them into PP. Additionally, if you are a federal criminal lawyer and use CORRLINKS to communicate with your clients you will know that you can't forward out of that system. PP doesn't let you copy/paste emails so your stuck. Review Source Thalia R. Partner Used the software for: Less than 6 months ### "Working with Practice Panther" December 18, 2017 5.0 The user-interface is designed for quick and easy navigation. You can look at your dashboard and very clearly see everything you need to know for your day to run smoothly (well as smoothly as possible). It is cost effective and the onboarding and training are taken care of with Practice Panther's incredible customer service. Pros Before PracticePanther we had started an Excel spreadsheet to log our contacts for conflicts checks. We created a joint email account with Gmail so our email would be centralized and that also gave us a central calendar that we all had access to in order to set appointments, record deadlines, etc. We also created a Dropbox account for file storage. While everything was low cost or free, all the parts felt scattered. PracticePanther pulls it all together in one beautiful, user-friendly interface. Now, instead of having to pull up 5 or 6 different apps/websites, we are able to pull up just one site and have everything right there. All of the components of PracticePanther are really easy to use. The entire program is designed for efficiency and ease of use. Color-coding allows you to see and understand your financial details in mere seconds. Tasks, events, and timekeeping are easy. Cons I would like to see the software integrate with more programs. Quickbooks is great, but my brain works better with Wave Accounting; LawPay is great, but being able to integrate with PayPal also, would be even better. However, these are minor things and not worth seeking a different program I like as much as Practice Panther. I had shopped around quite a bit before choosing Practice Panther; I doubt I would find anything I like as much. Hands down, our favorite thing about PracticePanther is the superior support staff. If you have a problem and leave a message after hours in the chat box, you get a response generally within the hour. There is also training videos and a help center that will help you find the help that you need. Review Source Response from Paradigm December 20, 2017 Thalia, I am so happy to let you know we are about to release our new API and Zapier integration, which will open the door to MANY more integrations. We highly recommend LawPay for a number of reasons, but if you must use PayPal, we do have an integration available. We will reach out to you to show you how it works. Thank you so much! VP Valerie P. Billing Coordinatior Law Practice Used the software for: 2+ years ### "User Friendly" July 8, 2021 4.0 Pros The system is very intuitive and user friendly. I appreciate how easy it is to navigate and figure out new processes. Cons I get frustrated by the lack of some features -- batch download of documents, sorting / searching by specific fields, lack of monthly visual calendar for time entries. Review Source DL Daniel L. CFO Legal Services Used the software for: 2+ years ### "PracticePanther helps me complete tasks 5 times faster than before" October 11, 2021 5.0 We chose PracticePanther to modernize our paper-based and labor-intensive data reporting system that was 10 or 15 years old. It was very important for us to choose a product that was intuitive so that our employees could adopt it easily, PracticePanther is so simple that anyone can pick it up quickly. PracticePanther was also willing to help us customize our setup when onboarding, if we needed a change in the software to adapt to the way we do business, the answer was always yes. Since implementation, I am able to complete tasks using workflows and automations that would normally take a lot of phone or face-to-face time to work out, which means I save time and made my job so much easier. Pros Before PracticePanther, there was no aggregation of data that would allow me to analyze in real-time how we were performing, and we were leaving a lot of pennies on the table because of it. We were able to take an outdated, paper-based reporting system and modernize it. This allowed us to get a clear picture and make adjustments as needed. In a world where there is more remote work, it becomes more important than ever to be able to track those things so that your business is maximizing its profitability and efficiency with its employees. Cons The most stressful part for us was getting all the data into the system in a format that would work. Once it’s in there and rolling, it cuts down on so much work. There’s a little pain upfront, but you’ll find that with any software like this, that it takes a bit of time to get it right, once it’s in there you really do wonder how you lived without it. Review Source BS Barbara S. Attorney Law Practice Used the software for: 2+ years ### "Practice Panther is excellent law firm software" July 3, 2022 5.0 Pros Time-keeping, billing, and contact management are our most-used features. Cons The templates are ridiculous! There is not nearly enough flexibility in fields to make them useful. Reason for choosing PracticePanther Legal Software Practice Panther was much more intuitive. Review Source David S. Director of Technology & Operations Law Practice Used the software for: 1-2 years ### "Midsize Law Firm with diverse practice areas" September 28, 2018 5.0 Our Attorneys love being able to access case data and records from anywhere, and I have been very happy with the development pipeline. The Panther team has been adding request features regularly since we began our migration over a year ago. They're based out of Miami, which was also a big selling point for our firm since we are located in Southwest Florida. Their support staff is incredibly responsive, even an issue requires escalation. Pros Our team has a number of favorite features, being able to access Box via the Panther Mobile app is a big one, and being able to shoot text reminders to clients about appointments and deadlines is another favorite, but how much time Panther has shaved off of our billing cycle is definitely the top. Using Panther, we have cut in half the time it takes to review and approve pre-bills, invoice the client, and get paid. Cons Being a larger firm and having migrated case management software several times already made the transition and adoption challenging. Practice Panther allows for very easy import and export of information as csv files, which is great for producing your own reports, but created a lot of front end work massaging data from the previous system in order to import into Panther. As of Summer 2018, the QuickBooks integration is a little basic and still needs some work. Review Source AS Aryn S. attorney Law Practice Used the software for: 6-12 months ### "Not Impressed" July 7, 2023 1.0 PP is my worst experience with a file management program. I have nothing positive to say other than the billing system isn't the worst I have used. Pros Nothing and I would never opt for this file management system. Cons Customer service is terrible. It takes forever to get a response and PP doesn't really want to have phone call to discuss a PP issue. Instead, PP prefers to engage in time consuming and unhelpful texting through its platform. This is a file management program for a tiny law office that doesn't really need to keep good records or track of dates. Review Source Response from Paradigm July 20, 2023 Hi Aryn - thank you for sharing your experience. We've had a manager on the team review your case and they're reaching out to you to schedule a follow-up. I know a representative previously reached out to troubleshoot your issue live, so we're hoping we can circle back on this to provide a timely resolution. JJ JG J. Office Manager Law Practice Used the software for: 2+ years ### "Developer Issues" March 9, 2021 3.0 Overall the program is subpar. It is great for simple billing tasks but customer support response time is lacking and the developer has limited the software to basic usage. Every time I raise a question about something simple that is not available I get the standard "that is a developer question" Will be looking for other programs to utilize that are geared more towards our needs. Pros The product is easy to manipulate and anyone can migrate through entering time. Cons Their billing templates are not interchangeable. I have clients that use different placements for the law firm id/customer id. Contacted customer support (as there is an option to copy the template) to find out how to reverse the 2 columns and was told that it cannot be done and that he would bring it up with the developer. I highly doubt that that is the case since I never received any response back. This means that each month I have to go into the ledes file and reverse the numbers in the 2 columns. Very time consuming and not realistic if you have more than 1 client utilizing ledes billing. Also, their reporting is horrific as you cannot create your own customized report. Review Source Response from Paradigm March 31, 2021 Hi JG, we appreciate you taking the time to leave a review. We are happy that you found PracticePanther easy to navigate and apologize you had issues with the billing templates. Our development team was notified of your request for this change. If you have anything else we can help with, please let us know. MH Michael H. Owner/Managing Attorney Legal Services Used the software for: 6-12 months ### "Practice Panther Time Keeping and Billing for Attorneys" September 16, 2019 4.0 I have always been terrible at time keeping and billing. I have probably left Hundreds if not Thousands of dollars on the table by failing to properly keep track of my time and billing. With Practice Panther I am encouraged to keep track of my time and billing because it is fun and easy to do. And I am now on top of past due bills, who is paying on time, and when to prompt clients its time to pay up! Pros I really like two features the most. First, is the absolutely fabulous customer support that I receive. I get answers within less than 60 minutes from the time I contact them. Second is the ease of use. Practice Panther is almost intuitive in its use. If the answer doesn't jump out at you, there are tons of training videos available and the online customer help is spot on. Cons I use the basic Essential Monthly Plan. It is the lowest cost but the value is exceptional. I do wish I had some of the additional features in the higher priced plans but those don't fit my budget currently. Those features I can supplement with my own documents or programs. Reason for choosing PracticePanther Legal Software The alternatives were good but way more expensive and not flexible like Practice Panther. I can add additional users as the need arises without costing me that much more in program costs. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.