# eScribe Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eScribe the right Government solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140216/eSCRIBE/reviews --- eScribe 4.3 (19) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eScribe Ease of use 4.0 Customer Service 4.7 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Wanda S. City Clerk Government Administration Used the software for: 1-2 years ### "Escribe is not user friendly, but when I have a question I'm able to get my answers quick" October 31, 2017 4.0 I find escribe to be a software that answers all needs when it comes to municipal meetings. I would recommend it to with much confidence. Pros I like that it is converted to Words and that I can make changes in that manner. I also like that I can set up many meetings at once. Cons I find it not very user friendly, I do a lot of searching at times before I am able to find what I am looking for. Although, we are going to have a training session in the new year, this may help. Review Source Response from OnBoard November 8, 2017 Hi Wanda - Thank you for your feedback! We're continuously making improvements to our software to become more user-intuitive. We look forward to the upcoming training session with you and your team. Thanks again! TO TERI O. Supervisor Government Administration Used the software for: Less than 6 months ### "Escribe is great value for the price " October 12, 2024 5.0 Pros Easy minutes, bulk scheduling meetings and roll call. Cons It takes a bit to set up and the back end has a little learning curve. Once you learn it it's great. Switched from [Minute7](https://www.capterra.com/p/161922/Minute7/) Too limited for the needs we had. Multiple boards and committees were too much for the old software. Review Source AL Angela L. Deputy Corporate Officer Government Administration Used the software for: 2+ years ### "eScribe review" September 27, 2018 3.0 Reduction in paper is great!! I look forward to using eScribe for report management. Pros There are many functions for minute taking. We are hoping to utilize the functions more than we have in the past. Cons I do not have issues with the interface but some of my co-workers are afraid to use it. The interface could be more user friendly. I find it difficult to create new templates and they all appear different even though the settings were the same as another template. Preview button is painful to use. Review Source MB Manpreet B. Council Liaison Government Administration Used the software for: 6-12 months ### "Effective Board Management" August 21, 2025 4.0 Now that I have used a few other board management softwares, eScribe wouldn't necessarily be my first choice as I have found the others to be more user-friendly. I will say however, that eScribe offers a variety of functions that are not available or cost extra with other software programs. Pros It has a lot of functions that help with governance in an organization, i.e. minutes template, embedding videos, etc. This was my first time using a board management software so it taught me quite a bit about governance documentation. Cons There were some "kinks" with some of the processes. I had to call customer support to get small things resolved or manually done from their side. Review Source VR Verified Reviewer Student Architecture & Planning Used the software for: Less than 6 months ### "eScribe - the Only Meeting Software you Need!" January 11, 2025 4.0 While it does improve meeting efficiency and engagement, the learning curve is a bit steep at first. Pros Curating details, writing notes, and making agendas for meetings used to take a while, but with this software it made the process much faster and easier. I also found that they have more functions than other softwares. Cons It is not the most user-friendly for a new user, it is a bit difficult to search / find some functions you want. Review Source TC Tamara C. Corporate Secretariat Environmental Services Used the software for: 2+ years ### "Credit Valley Conservation" September 28, 2018 4.0 It was a painful start. It took us well over a year to resolve a number of issues we were experiencing. As a result staff got frustrated and lost trust in the software. As I have become more experienced with the software I have been able to resolve a number of issues on my own but, I continue to struggle to get staff to trust and use eScribe vs. coming to me to do everything for them. Pros \- like that it creates a single location to store all our Board reports that staff have access to. Can go back and search for past reports. - like being able to access our Board information from anywhere. Cons \- I don't find the software overly intuitive and the amount of training I initially received wasn't sufficient to 'trouble-shoot' the number of the issues I was experiencing. There are a lot of settings behind the scene that I find really hard to navigate. - Staff have also commented that they don't find the software overly intuitive as well and since they don't use the software on a daily/regular basis they get frustrated and then come to me to upload their reports that they composed outside of eScribe and start workflows for them. Approvers then call me and say they are fine with the report could I then approve the report for them. I have told staff that I wouldn't do it for them but I will show them how to do it themselves. I end up having to do this for almost every Board meeting so it has actually slowed down the agenda process for me. Review Source Sandi H. Council Services Coordinator Government Administration Used the software for: 2+ years ### "City of Kelowna" October 1, 2018 4.0 eSCRIBE allowed us to streamline the Council Agenda process by moving to an electronic approval process. The benefit to the City is that Report approvers no longer had to physically be available to approve Reports, now they can approve them remotely. Pros It helped make the Council Agenda process more efficient. Cons It was new and there was huge learning curve. Review Source RB Roberta B. Administrative Assistant Government Administration Used the software for: 2+ years ### "eScribe has been an absolute benefit to Lambton Shores. " June 27, 2017 5.0 It makes putting together an agenda a pleasure instead of the old nightmare it use to be. The ease of putting in agenda items once approved is amazing. Easy to use the report writing. Approval process is great. Still iffy on the minutes taking. Does take some getting use to especially when Council puts a motion forward then brings in another before the vote. I Pros It has made an great difference on the delivery of our agendas to Council. Council members prefer to have the agenda right in front of them either on their computer or ipad rather than a paper copy. Cons The information provided for updating is a bit confusing. As I am not a techno wizard when the updates come I am never sure if they are to be forwarded on to all eScribe users or just ipad users. I am very technologically challenged. Review Source Response from OnBoard November 8, 2017 Hi Roberta - Thanks for your feedback! Apologies for any confusion. We'll be in touch with you and see what we can do to make things easier for you. Thanks for taking the time to review us! KK Kim K. Executive Assistant Government Administration Used the software for: 1-2 years ### "I appreciate the paperless management of meetings." November 6, 2017 4.0 The ability to manage meetings without paper required. Pros the ability to publish to participants, the defer option to move an item to a future meeting, the ability to reorder the meeting items, Cons the way that the text doubles uncontrollably, the resolution shows on main page but in the edit button it disappears until entered into again, the inability to track resolutions (I am not sure how others manage their resolutions to ensure completion or to see what resolutions are still "on the books"), I would like to learn more about the software as I do not believe I am using it to it's full potential. Review Source Response from OnBoard November 8, 2017 Hi Kim - Thank you for your feedback! We'd love to set some time aside for training so you can take advantage of our software. Sorry to hear about the issues. The good news is that they seem to be associated with an older version, which our support team can easily fix. We'll be in touch! Thanks Kim! AK Amy K. Administrative Coordinator Government Administration Used the software for: 2+ years ### "Not the easiest software to use" May 26, 2022 4.0 Customer service is very good. Pros The more that I use the software the more I learn. You really need a comprehensive training program for your employees to make the most of the minutes software. It is difficult to use if you are not trained and do not use the program frequently. Cons They are working on making the program more user friendly. Review Source SE Sheryl E. Legislative Officer Government Administration Used the software for: 1-2 years ### "City of Fort Saskatchewan Review." September 27, 2018 5.0 Customer support is exceptional. We are also very pleased with the regular software updates and eSCRIBE’s positive communication to its clients. Pros \- Ease of use / very user friendly. - Conducting a meeting / webstreaming is effortless. - Voting features through the eSCRIBE App works very well, especially when a member of Council is unable to attend a meeting. - Public being able to live stream a meeting through a tablet or smart phone. Demonstrates transparency. Cons The software works well for what we require from an electronic management system. We have no issues. Very pleased with the product. Review Source CN Connee N. Executive Assistant Education Management Used the software for: 2+ years ### "It has been an overall positive experience. Customer service is awesome!" November 1, 2017 4.0 Peace of mind knowing that confidential documents are secure. Pros I like that everything is together in one document. The system is secure and confidential. The system is accessible from wherever meeting attendees are located. Cons The program does not move fast enough. Taking minutes can be held up. The curser jumps around at times. Changing spacing in documents is clunky and has to be done each time. Processing task lists continues to be an issue. Review Source Response from OnBoard November 8, 2017 Hi Connee - Our Support team will be happy to hear your experience with them has been positive! We'll send them your way again to get those glitches fixed. Thanks Connee! JC Judy C. City Clerk Government Administration Used the software for: 2+ years ### "We have had great success with the new version and the added features. " June 23, 2017 4.0 Track tasks to ensure completion of directions. Pros Ease to create agendas and the task management allows us to keep track of outstanding issues from every meeting. We are looking forward to seeing the product in HTML. Cons Formatting issues arise with the minutes due to the tables. Sometimes it is frustrating resolving these issues and it takes time when rushing to complete the minutes. Review Source Response from OnBoard November 8, 2017 Hi Judy - Thank you very much for taking the time to share your feedback! We understand how it can get frustrating. Our support team will be in touch to see how we can make your eSCRIBE experience better! RE Richard E. Administrative Officer Used the software for: 2+ years ### "Been using eScribe now for about 3-4 years and it's been great!" November 6, 2017 4.0 Pros Workflows to approve reports, ability to do a lot of the technical stuff on my own without the assistance of an IT department. Cons I seem to get an issue with "incorrect file structure" in the PDFs whenever I try to do anything with the PDF afterwards Review Source Response from OnBoard November 8, 2017 Hi Richard - Glad to hear we've been helpful. Sorry to hear about the hiccup with regards to PDFs. Our support team will be in touch and it should be resolved easily as it seems to be a setup issue. Thanks again, Richard, for your support! BF Becky F. Assistant to the Fund Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "In love with eSCRIBE!" September 27, 2018 5.0 Our overall experience is excellent. We love the software and the service from support is outstanding. We have a phenomenal relationship with eSCRIBE staff. Pros I like the ease of use of the software. I like the added functions with the latest upgrade. Cons We lost some functionality after the last upgrade. eSCRIBE support took care of the issue we experienced right away. Review Source AC Alison C. Clerk Government Administration Used the software for: 6-12 months ### "There were a lot of hitches, glitches to start with. There are still the occasional glitches." June 22, 2017 4.0 Time saving, elimination of paper. Easy for contributors. Pros It totally eliminates the need to print an agenda. Contributors upload easily and directly. More work prior to a meeting, but less work afterwards. Cons Slow during meetings. Trying to find a report in the "added" is a bit of a challenge, even with filters. Still the occasional glitch. I am sure there are features that I am not aware of and not using. Follow up training - review with eScribe staff would be useful. Review Source Response from OnBoard November 8, 2017 Hi Alison - Thanks for your feedback! Glad to hear that we're saving you time and paper. Your account manager will be in touch to do an evaluation on the system. Thanks Alison! CN Candice N. Admin Assistant Higher Education Used the software for: 2+ years ### "Review" September 27, 2018 5.0 Customer service is outstanding - friendly, quick to respond and very helpful. Pros user friendly with many useful functions Cons no issues with using the escribe software Review Source NS Nishith S. TL Information Technology and Services Used the software for: 6-12 months ### "Its the best meeting management tool available. Its eases the work to organise the meeting." May 25, 2017 5.0 If you are looking for the paperless meeting solution than this one is definitely for you. Pros The most I like about this software its give seamless offline experience as well. It handles every details about the meeting very efficiently and specially its voting management is the great feature to experience. Review Source Response from OnBoard November 8, 2017 Hi Nishith - Thank you for your support! We are very proud of our software and are happy to see the impact we've had on our customers. The voting feature is definitely one of the best sellers. JK Jaclyn K. Administrative Assistant Used the software for: 2+ years ### "Great product which helps us run our meetings seamlessly." June 26, 2017 4.0 Pros Product has all the features we are looking for and Customers service is always courteous and quick to solve any issues we encounter. Review Source Response from OnBoard November 8, 2017 Hi Jaclyn - We're happy to hear that we've met your expectations. Our support team is one of our proudest assets, we will definitely keep our work quality up! Thanks for your feedback, Jaclyn! Talk to a Capterra advisor for free and get results within 15 minutes.