# GoCanvas Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GoCanvas the right Roofing solution for you? Explore 208 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139882/Canvas-Mobile-Forms/reviews --- GoCanvas 4.4 (208) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GoCanvas Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews NH Nathan H ChiropractorAlternative Medicine, 11 - 50 employeesUsed the software for: 1-2 years. “Great for digital forms and signatures.“ June 23, 2025 NA Nava A Assistant ManagerCommercial Real Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “It can be slow or can glitch at times and some forms are hard to customize.“ November 14, 2025 Joseph M Senior EngineerLegal Services, 51 - 200 employeesUsed the software for: More than 2 years. “I was able to gather data even in places with little or no internet connectivity because to GoCanvas' offline capabilities, which guaranteed continuous production.“ May 19, 2023 TM Trevor M ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “On top of that, I emailed for 11 days trying to cancel out the remaining 3 and geting a refund for the difference.“ August 28, 2024 Joseph M Senior EngineerLegal Services, 51 - 200 employeesUsed the software for: More than 2 years. “I was able to develop and alter forms with great ease using the drag-and-drop form builder, which helped me save a lot of time and work.“ May 19, 2023 MS Mike S ITTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Don't ever try and lower the number of seats or you are SOL because everytime you add a seat they up your contract and they will not let you lower anything you are stuck until the contract ends.“ February 1, 2024 Joseph M Senior EngineerLegal Services, 51 - 200 employeesUsed the software for: More than 2 years. “Offline data collection is a game-changer since it enables me to operate effectively even in places with poor internet.“ May 19, 2023 AA Adrian A GmWholesale, 11 - 50 employeesUsed the software for: More than 2 years. “I cancelled a subscription as it was no longer required and they continue to deduct charges from our acct and refuse to cancel our subscription! “ February 20, 2024 ## Showing most helpful reviews Showing 1-25 of 208 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle C. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "GoCanvas - who knew replacing forms with apps would be so easy" December 26, 2018 4.0 Our ability to capture, retain, analyze and share information quickly and clearly is better than it ever was with paper forms. From the start the help in setting up the programs and initial training made a very scary and intimidating process a breeze. I never have to go looking for paperwork only to find it incomplete and illegible. I have rarely been as satisfied with a software as I have been with this. Pros Extremely easy to build and use apps even for "non-tech" people. Powerful system allows you to build complex routing with ease PDF designer allows you to capture information you need for client while retaining all information you might need in the app for export and evaluation. They are always looking for ways to simplify and improve the program. They communicate changes well and consistently I don't have to read chicken scratch from techs anymore Cons Tech support to solve problems is not very deep or responsive. Review Source Trevor D. Managing Director Environmental Services Used the software for: 2+ years ### "GoCanvas - Business Digitisation" November 24, 2021 5.0 Pros Creating a live interaction with customers as well as maintaining WHS obligations. Cons You do have to put a lot of effort into the set up process to maximise the return from but the implementation team are exceptional during this phase. Review Source GC Giuseppe C. VP Construction Used the software for: 2+ years ### "Unethical Business Practices" June 13, 2024 1.0 This is at the top of my list for unethical and unprofessional business practices i have ever seen. I think a class action suit is needed for fraud and theft practices on business owners Pros Canvas at the time was one of the only players but today there are many cheaper, better and user friendly options Cons They will not reduce your seats or cancel your subscription. you have to close basically cancel your credit card. They think because they have your data they own you Review Source Response from SiteDocs April 28, 2026 Hi Giuseppe, Thanks for your feedback, and I’m sorry to hear about the previous frustrating experience you had with GoCanvas. Since that time, we’ve made great strides in our business and priorities. Our goal is sustained growth and satisfaction, rather than revenue increases. Our current customers appreciate our stability and clear expectations around pricing. If you’re open to learning more about what’s new at GoCanvas, we encourage you to reach out to customer.marketing@gocanvas.com. We would love the opportunity to work with you again. Thank you again, Katherine at GoCanvas Daniel P. Franchisee Transportation/Trucking/Railroad Used the software for: 2+ years ### "Canvas has significantly improved our operation, increased productivity and less redundancies " July 3, 2018 5.0 Canvas has cut out so many redundancies in our business and is extremely versatile. It has been fun getting creative with the workflow. Not to mention the endless advantages for remote use and management. Pros The fact that Canvas takes away so much extra leg work behind the scenes, freeing up time for our employees to focus energy on more critical tasks. Cons The only recommendation I would have is to make functional improvements on multiple departments or groups sharing the same apps and functions. For example, a franchise group with several locations that need to keep consistency with apps across the locations Review Source Marc M. Special Projects Coordinator Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Save time and money!" December 24, 2018 4.0 We are a commercial and institutional HVAC service company. has solved several issues including legibility of service tickets (previously hand written) as well as quick delivery of the tickets (used to use FedEx overnight at the end of each week for each field employee). This cut our billing time down by 2 weeks. We are also using GoCanvas to create weekly time sheets, field quote sheets, time off requests and vehicle repair requests. We have several other forms which we will be creating soon. The staff at GoCanvas is extremely knowledgeable and creative. I have not come across anybody that was not excited about their product and ready and willing to solve my problems. I highly recommend GoCanvas for forms and processes to any industry with a need. Pros is simple to learn and use. If you either cannot or don't have time to learn the software, their customer support can help design and setup almost any form that you can envision. Cons Nothing in life is perfect. is still working to fill the gaps of what it cannot yet do. I wish the GoCanvas submissions would interact with my database software but it will not and that is not a GoCanvas issue either. My database software company will not talk (literally or figuratively) with GoCanvas. Despite this setback, GoCanvas is still a better option (in our opinion) than using the mobile version of the database software. Review Source Lee L. Finance Manager Used the software for: 2+ years ### "Easy to use in the field" March 7, 2018 4.0 It makes my team more efficient and helps in the field. Pros It is very easy to use in the field when I am meeting with a homeowner. They can sign my contracts right in their living room and it goes straight until a PDF. I like the layout of the program and customization. It has made my field team much more efficient and look more professional in the field. Cons If we have to change any documents, it is a bit difficult for our admin to do so. We have used it for a few years and there aren't many things that I would say are cons for Go Canvas. Review Source Kenneth Bryan P. Solutions Architect Telecommunications Used the software for: 2+ years ### "Fastest & Easiest Automation Solution To Any Business!" January 31, 2019 5.0 I work as a solutions architect in my country and every business that I encounter gets this solution. I'm sure that a lot of businesses out there is still not aware of which is why I plan to share my experience to more people. Pros is one of the most disruptive technologies available in the market today. SMBs no longer have to rely on costly software development. You can deploy an app within minutes and that changes the game! Cons Pretty much nothing as their support team and community are very helpful. Review Source Devin O. IT Analyst Used the software for: 1-2 years ### "The support that you receive if and when an issue is encountered is amazing." December 1, 2017 5.0 Pros Canvas manages to reduce the amount of physical paperwork to such a degree I don't know if we could ever go back to manually doing the majority of what we use it for again without some \*major\* pains across all departments. Cons While the platform works for most of what we would use it for there are some issues that are only evident when using it for various IT administrative functions; e.g. no fields for data formatting that is unique to an IT function like IP addressing requirements, limited support for handling handheld scanners, lack of time-stamping for what account has been updating what data, etc. Review Source Cynthia B. Maintenance Coordinator Construction Used the software for: 1-2 years ### "Equipment Maintenance Coordinator" February 15, 2019 5.0 Getting rid of (most) paper in the equipment division has been a life saver, the equipment maintenance and repairs history is stored much better, the paperwork comes in immediately from the field, not weeks later. The information written is actually legible. I was able to created forms we couldn't have before. It also saves a lot of time trying to file or scan paperwork. Pros The workflow and dispatch options, the email delivery options all apps, the simple and easy to learn app builder, the data reference options. Cons The cost is a little high, but still worth it. Notifications don't always come through on workflow. Sometimes the work being done by users doesn't save. Review Source Matthew C. Chief Operating Officer Hospitality Used the software for: 6-12 months ### "Great product for improving office and field work efficiency" August 7, 2018 5.0 They have a great and supportive team which is always willing to help. Pros The ease of use from an admin and user perspective. Offline functionality is essential for us and delivers. Cons lacks some of the features that other products have. Features they have that other products do not (the dispatch calendar for example) are not built out well enough to be useful for our business. The essential features are there, but I eagerly await the addition of extra functionality as we constantly run into issues of, 'Wouldn't it be great of GoCanvas did this?!' Again, what GoCanvas lacks in features they make up for in droves on the user interface and ease of use. This has made company-wide implementation a relatively easy proccess. Review Source OB Olivia B. FOA Medical Practice Used the software for: Less than 6 months ### "Optimis Corp Review " October 2, 2024 5.0 My overall experience has been nothing short of great. Pros What I like most regarding the software is how easy project management is. Cons There is currently nothing I dislike about . Review Source Response from SiteDocs April 28, 2026 Hey Olivia, Thank you so much for your feedback! I'm glad to hear you're getting the most out of your GoCanvas account, and we're here for you if you need a hand with anything in the future. Thanks again, Katherine at GoCanvas OA Oluchi A. Admin Officer Education Management Used the software for: 1-2 years ### "My Experience with Go Canvas" December 2, 2022 5.0 Education Development in Nigeria It has helped with keeping tracks with the development of tertiary institution Pros It has helped my organization become more productive in the space of one yearData collection, organizing and sharing has been made easy with the help of Go CanvasThe software can be used on both computer, pads and mobile devices which made it accessibleLess paper handling and at the same time has save a lot of money for the procurement department Cons When is being used by a lot of people at the same time it can affect the speed of the software Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) one of the reasons are the cloud storage Review Source MS Mike S. IT Transportation/Trucking/Railroad Used the software for: 2+ years ### "Stay away from GoCanvas! They have no regard for the customer even a long time customer" February 1, 2024 1.0 Horrible, I was with them from there first beta test and it was good in the beginning but now is different with different management. I needed to lower the amount of users we have and they will not let us and are holding us hostage for a year because they want every last dollar from us. We were not leaving them but we had to lower our number of users and they told us to pound sand and then want us to sign another contract. What a scam. Pros Well I thought they were loyal to their customers but instead they just want to soak you for every dollar without regards to you as a customer. Cons Don't ever try and lower the number of seats or you are SOL because everytime you add a seat they up your contract and they will not let you lower anything you are stuck until the contract ends. Not even Microsoft soaks you like that. Review Source Response from SiteDocs April 28, 2026 Hi Mike, Thanks for your feedback, and I’m sorry to hear about the previous frustrating experience you had with GoCanvas. Since that time, we’ve made great strides in our business and priorities. Our goal is sustained growth and satisfaction, rather than revenue increases. Our current customers appreciate our stability and clear expectations around contract pricing. If you’re open to learning more about what’s new at GoCanvas, we encourage you to reach out to customer.marketing@gocanvas.com. We would love the opportunity to work with you again. Thank you again, Katherine at GoCanvas BW Brett W. CEO Retail Used the software for: Less than 6 months ### "Liars and Thieves" June 14, 2022 1.0 First, do not trust their customer service response time. They say 24 hours. Reality is 3-6 days. When they reply, expect emails of half answers. If you email them back, plan to wait 24-72 hours to get a response to that email. One thing to their credit is that they did admit that their salespeople lie. That takes some bravery. After they admitted they lied to get our business, they told me they would switch us to another product they owned that actually does what we were promised. All we had to do was give them $8000.... Pros It is easy to use and intuitive. Form building is fast. Cons How could a data collection service exist but not allow people to reasonably access and use the data? This app should be free. It really is that limited. For example, if you use this app to make a form that estimates you counted 100 items and later discovered it was 102 items, on a VERY limited basis, you can go back and change from 100 to 102. But, if you actually used that base number for another calculation, don't think will recalculate after you changed the number. You have to do all of your own recalculations, It is ridiculous. Worse, the salespeople will promise anything. We trusted them, spent over 100 hours building the app and then found out we were lied to. Alternatives considered [TrueContext](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/) Reason for choosing GoCanvas Because we believed their lies. Review Source MT Michael T. Supervisor Warehousing Used the software for: 2+ years ### "Go Canvas Review" September 22, 2023 4.0 Always a good experience, easy to use. Pros Ease of using the system, anyone on shift has no issue following direction and completing the reports. Cons Sometimes slow to get into, but that is not the Canvas system causing this issue. Review Source RR Renchia R. Director Construction Used the software for: 1-2 years ### "Great Product" October 7, 2021 5.0 Pros It is easy to build different apps and customize any reports that are needed. The software is very user friendly. Cons There really is not anything that I can think of that I don't like. Review Source TN Troy N. VP of Operations Construction Used the software for: 1-2 years ### "Don’t buy and expect support" October 24, 2019 5.0 Friendly and helpful at the beginning and then the billing problems. Shortly thereafter support stopped. Have to wait days to get help. Pros Takes time to make the apps the way you want it, but can be powerful with time invested to setup. Data collection is solid. Lots of different functionality, but still needs other functions. Cons Submission reports are clunky and not as clean and customizable as I would like. No multi-photo uploads. Super expensive for companies wanting to scale quickly. They lock you in at rates for a year at a time and every time you grow they re-up the agreement without bulk discount rates. If you want support, be ready to leave lots of messages and then wait days for help. You will have to figure it out on your own basically. (Google is your friend.) Reason for choosing GoCanvas Recommended to us by an employee. Helped us get our startup running, but now we regret using it. Review Source CF Cody F. IT/Project Manager Security and Investigations Used the software for: 2+ years ### "Great software, terrible licensing structure." September 4, 2019 5.0 Pros Almost everything; creating an app is easier than falling off a log, and even our users are capable of filling them out. Cons The licensing structure is awful. Not being able to add users without totally resetting your license renewal is easily the worst licensing system imaginable. I have tried to think of a worse one, but never could. As much as I love the service overall, I have to constantly fight my managers to continue justifying the cost, and am constantly tasked to find a replacement to save money which is a huge strain on my time. Admittedly this is partially poor management, but the licensing structure does not help matters. Review Source BL Becky L. Merchandiser Apparel & Fashion Used the software for: 2+ years ### "Dependable & easy to use" October 14, 2021 5.0 The reporting aspect of my job needs to be quick and facilitates that. It also needs to be dependable as I drive hours to a location and can't easily return. GoCanvas has not failed me. Pros I can count on to always connect and have ample space to convey information to my company. It is easy to use - basically self-explanatory. You can go back and change information if necessary. Adding photos is simple and has the option to add from your gallery or take the photo right then. There is a note section at the end that is perfect for any extra comments. Cons One thing I find irritating is that you can not move forward to the next page until all questions are answered on the current page. Often I do not get the information on each page in the order expected. It would be much more effective to be able to go forward to the page I need at the time. Review Source WE Willy E. Risk and Safety Coordinator Government Administration Used the software for: 2+ years ### "Impressive integration" August 29, 2019 4.0 We have used this program for many option such as work orders when we did not have any at the time of using this software. Used electronic forms to track time for employee to build justification, and moved our variety of inspections to canvas to make it easy for submitters. Pros \- Simplicity to create your own forms - Customization open to get the best forms possible Cons \- cannot remember as some items have been fixed with each update to serve our need Reason for choosing GoCanvas This product was initially purchased for safety related items and we have grown with this product to add other operational forms. Review Source JH Justin H. Coordinator, Office of Teaching Effectiveness Used the software for: 6-12 months ### "Canvas" May 7, 2018 5.0 Pros For clients in higher education looking for a premier online learning product built for social learning, Canvas is the product for you! Having worked in other learning management systems which encourage users to 'document dump' and treat their online courses like correspondence courses, I was quite pleased to design courses and teach in such a high quality learning management system. Additionally, appearance, text size, and other learning environment concerns are appropriate to the higher education context, particularly as accessibility is concerned. This is an excellent product! Cons As a fully featured product, there is a bit of a learning curve in using the product well. That said, i'm not sure how to avoid this in a robust learning management system. Review Source MT Michael T. Project Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Good porduct but spendy" September 7, 2021 3.0 Customer service was great and the product did what everyone told us it would. We just needed a product that handle more solutions than could offer. Pros Form creation was simple and straightforward Cons It was expensive and we switched to a product that could handle things like vendor management, inventory, time tracking, GPS, etc.... Review Source RH Ryan H. Sales Manager Used the software for: ### "Retail Application for Greenhouse Growers" July 28, 2014 5.0 We are a live plant grower for "Big Box' retailers, and in some cases we own the product until the product scans through the register. We are responsible monitoring and maintaining the inventory in the garden centers, and a missed sale opportunity in the store means a missed sale for the greenhouse. It is very important that we have a true understanding of what our saleable inventory is in each store at any given time. As part of this process, we employ merchandisers who will display and care for the product while it is at the retail location, and will throw away any product that is unsaleable. To maintain an accurate inventory, we need to know the variety of plant and the quantities that were thrown away. Historically this process was done by filling out a paper form and then faxing it back to the greenhouse. Office personell would then take the faxes and then hand enter the data into our enterprise system which kept track of store inventory - a very time consuming ordeal. We worked with Go Canvas to design an app that would allow our merchandisers to capture that data using their smart phones and submit the information instantly. The back end software takes that data and consolidates it so we ccan download it into one Excel file. That file is uploaded into our enterprise system and all store inventories are updated simultaneously. While the app does save us money by spending less time hand entering updates, the real benefit is having a more accurate view of our inventory which enables us to capture every sales dollar. Overall, we have been very satisfied with the service and the customer service has been great. I explained what I needed to my rep and they built the app to my specifications, and any time we needed to tweak things, they were more than happy to comply. Review Source KO Kayla O. Owner Cosmetics Used the software for: I used a free trial ### "Please write back" December 23, 2021 5.0 Everything was great besides no reply from customer service about my request. Pros Ease of use and i like that it helps people sign into my new salon. Cons I got no response when I asked very kindly if i could make any arrangement to pay month by month at least for a little while, then Id buy a year. Im a new start up and can not afford an entire year but really want to use this. Im not even open yet. Could you guys at least save my information so when I can afford the program and business starts up id be able to keep my hard work? Review Source DR Dale R. Treasurer Construction Used the software for: 2+ years ### "Actions required" August 21, 2019 4.0 Pros Easy of tailoring and ease of use, customer support Cons Require the following: 1) need to be able to have flexibility in sizing pictures 2) require GPS co-ordinates to show on pictures 3) batch down loading / printing by specific for large volume, work order number needs to be part of the file name Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.