# Page 2 | Restaurant365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Restaurant365 the right Accounting solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139768/Restaurant365/reviews --- Restaurant365 4.1 (70) [View alternatives](https://www.capterra.com/p/139768/Restaurant365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Restaurant365 ## Showing most helpful reviews Showing 26-50 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DH Drew H. Catering Coordinator Restaurants Used the software for: 1-2 years ### "Better Management" August 11, 2025 4.0 I have really enjoyed integrating with R365. It has been an overall benefit to the company. It has been a great accounting tool. I feel like a better manager after using R365. Pros I like the commissary ordering feature the best. It is very easy to use & and I love how simple it is to see what I ordered last and when. Cons It is not a very user friendly interface. The simplicity is nice, but it can be hard to navigate for anyone I've trained. Review Source JM Jimmy M. General Manager Restaurants Used the software for: 2+ years ### "R365 Review" October 14, 2024 5.0 Pros Ease of use in the menus and the ability to see all transactions Cons Inventories can be a little slow to record Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Lot more features to offer and ability to have multiple users Review Source KT Kathi T. Cfo Restaurants Used the software for: 2+ years ### "Cfo" December 31, 2022 5.0 Switching to R365 has been the best back office operational decision we have made in 30 years Pros Integration of all companies on one platform and ease of financial transaction interaction between them AND fairly seem less integration with POS /Toast data Cons I don’t like the submit requests for improvements. This is burdensome and seems to go into a black hole or you have to become a promoter of your idea Reason for choosing Restaurant365 It is designed for restaurants and integrates multiple units and concepts easily Review Source TL Tracy L. Owner Food & Beverages Used the software for: 2+ years ### "Buyer Beware! Inconsistent, rates increase yearly." January 20, 2023 2.0 I can see the potential in this program. However, 2 years later, we are still only using basic functions. I paid for Pro Services (14K) and still things are not right and somehow they are back to the way they were before! Frustrating! I don't have accurate information to run my business or to satisfy banking questions. Buyer beware! Rates started out resonable, then increased 6% each year. Now I'm paying 3x more than I was before basic functions that don't work correcly. I keep giving it a chance, but we will probably have to cancel. It's a liability to your business when you count on correct numbers and they are not correct. Pros I like the features in this program. However, the learning curve is too high. I like that is on the cloud and the customer service ticket items are quick to respond. The potential is there. Cons The basic accounting functions should be set up easier and more standard. (P&L, Balance sheets, customer statements, chart of accounts). There should be a standard template that then can be tweaked for the business. We have never been able to use other features as they are difficult to figure out and we are still having problems with clearing bank items. Everything costs money to fix. The onboarding was overdone. Way too much info and is cluttered. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/) Reason for choosing Restaurant365 For compatiable functions of inventory, COGS, menu items. (Have never been able to get them to work) Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Looking for more of a restaurant program that tied in costs and inventory and menu pricing. Review Source RM Robert M. Controller Restaurants Used the software for: 2+ years ### "Restaurant365 Review" April 12, 2019 4.0 Having a cloud based software is the way to go! You get the benefits of accessing the system anytime, anywhere. Our operations team can now access their P&L's and they love it! Being able to drill down into the P&L's and Balance sheet is simple and the analytics in the reports are very useful. Unfortunately we are not able to be POS integrated so we cannot use the software to it's full advantage but from what we get out of it right now it is a step above where we use to be. It's an innovative company that is always looking to better the product and frequently releases new features. Overall a great product and would recommend! Pros Pros include - cloud based system, unlimited amount of users, ability to have invoice images attached to invoice entry, bank reconciliations are quick & efficient and rock our socks off, there are multiple reports available that are pre-built and can be customizable, the ability to drill down into P&L's and balance sheets has taken our team to the next level with auditing financial statements. Cons Some of the cons we have experienced is that the dev team can't fix issues in a timely manner. We'd like issues resolved quicker but it may take more time than we hope. We wish the search function was a little better. You can search anything but in order to get results you have to know how it was entered into the system. Review Source MW Michelle W. Staff Accountant Restaurants Used the software for: 1-2 years ### "Good software, but some flaws that need some work" March 29, 2019 3.0 Pros Overall this software has a lot of very good features that have saved a lot of time. The automatic inter-company transactions have saved a lot of time, and having an EDI connection with the majority of our vendors saves a ton of invoice processing time. Server issues seem to have evened out, initially had a lot of connection/downtime issues. Cons Development time for new features is very slow and buggy. There have been features that were promised to be coming 'very soon' when we first implemented it that are barely out now after almost a year and a half. Reports in the system are wonky and not very customizable, options for categories are overall strange and don't make the most sense. The screens for processing invoices and journal entries is a mess on the eyes and it's not very easy to distinguish when there's multiple people processing/approving invoices. They just now added workflows as a feature but its still lacking from my experience with other softwares. There's barely any communication when there's going to be downtimes from the servers which creates a problem trying to get work done on a regular basis. Things have gotten better over time, and things seem to be more stable performance wise. Review Source MN Michael N. Finance Manager Restaurants Used the software for: 1-2 years ### "Review from a Finance Manager" April 1, 2019 4.0 Our overall experience with the software has been great. It integrates nicely with our other systems, like our POS and invoicing system. We as a company may not be fully utilizing the software and trying to retroactively getting different sections up to date takes a long time, if you have multiple concepts. The system runs slow at times but it is nice to be able to see and analyze all of our financials under one login unlike quickbooks in which you have to switch back and forth between logins to see your different locations. Pros I like that it easily integrates with Toast and Aloha POS. It is also very good at breaking down the different financial statements like the profit and loss and balance sheet. If you have multiple locations, it is nice to see everything in a single login and that you don't have to switch back and forth between locations. Cons If you don't have a little financial background it may be a little hard to navigate the software. The software is nice and comprehensive but if you come in as a user after everything has already been set up, it is a little hard to understand. I would like the training materials to be a little easier to understand or at least have videos. Sometimes the software can run slow which can be inconvenient if you are trying to do things in a quick manner. Review Source AE Allison E. General Manager Restaurants Used the software for: Less than 6 months ### "Feeling Lost" March 6, 2024 3.0 I am hopeful to get started and rolling in R365, but have a feeling it will be a long road before that happens due to their lack of communication or willingness to help a brand new customer. Pros Restaurant 365 is a great cost cutting and accounting management tool. The third party implementation team is engaged and very helpful Cons The process for customer service starts and ends with sales, which had many false promises. - Incorrect billing dates and cycles - Bank connection issues, that were raised in sales call and promised to not be an issue are not a huge issue. - No one managing the onboarding process. AP Payments beginning 5 weeks past go live date. - multiple "tickets" that have never been resolved - lack of being able to speak with anyone about resolving me issues. Review Source CR Caleb R. IT Manager Restaurants Used the software for: 2+ years ### "On the way" June 27, 2019 4.0 We have streamlined our accounting process. It still needs work, but it's much better than using quickbooks online. We use the invoicing, payments, and inventory weekly if not more frequently. Pros Ease of use, in depth customization and all of the information that you can need for restaurant management Cons Bugs, crashes, faulty features, but that's about it Reason for choosing Restaurant365 We realized that R365 had the potential that we are looking for. While still a new company when we signed on, we knew that R365 could grow with us. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Ease of use with R365 Review Source DS Domenico S. President Restaurants Used the software for: 2+ years ### "waste of a ton of time and money" July 28, 2022 1.0 I lost a lot of my time and money for hundreds of hours of my time and even more my accountant that used the software to pay bills. Pros Integration with vendors but only two of them were helpful Cons The complexity, lack of customer service, Had to create tickets and wait for days for a problem and most of them were never resolved. The app constantly crashes and malfunctions at best. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) To simplify, reduce confusion and stress, to pay my new vendors faster and to save $1500 + the cost of other integrations with my vendors to make it work Review Source VR Verified Reviewer CFO Restaurants Used the software for: 2+ years ### "Restaurant 365 Review" March 29, 2019 5.0 Overall, I think Restaurant 365 is great and I wish I had transitioned sooner! Pros What I like most about Restaurant 365 is the cloud based functionality and the direct integration with other industry software's (e.g., point of sale system). The financial reporting ability is crucial to my Company and when we transitioned from QuickBooks to Restaurant 365 I saw an immediate return. I appreciate the emphasis that Restaurant 365 puts on continued evolution as a company and as a resource to the industry. Cons What I like least about Restaurant 365 is the Ad Hoc reporting - I don't find it to be very intuitive. I also dislike the vendor and customer profiles and the inability to to navigate the transactions section with ease. Review Source VR Verified Reviewer CFO Accounting Used the software for: 2+ years ### "Huge Upgrade if Coming from Quickbooks" April 1, 2019 4.0 I'm a big fan of the system and would recommend it. I hope the company continues to put resources into support as they get more customers and more users and more features. I also hope they don't sell to a larger company. That always spells a reduction in service and quality and I'd actively look to switch if that happened. Pros I love that it's cloud based and has unlimited users and allows for uploading of excel CSV files (to replace manual data entry). It's great for multi-unit where Quickbooks can't handle that well. Cons The software will sometimes glitch in core functionality when new features are added even though that's not related. Support has been better lately, but struggled to keep up with new clients and new feature development. Review Source KL Kerri L. Vice President Hospitality Used the software for: 2+ years ### "Product has become wildly unreliable" August 30, 2019 3.0 Stay away from R365 in the short term!! Hopefully, they will utilize the millions in private equity funding they've received in the last year to drastically improve development. The ineptitude of the current development team is appalling. If I was an owner in R365, I would be embarrassed by what has taken place with this company. Pros General ease of use, cross functionality between accounting, restaurant opps, inventory + recipe costing. Cons The product is unreliable. We keep experiencing the same bugs, only to have them return after a system update. Support has become increasingly detached and slow to respond. Another serious deficiency is a lack of an audit trail function to track changes within the system or accounting transactions. Review Source JM Jill M. Preisdent Restaurants Used the software for: 6-12 months ### "Don't use this company" May 22, 2021 2.0 Awful group. Wast of money. Pros We had over 7 people help implement this product. It has NEVER worked. Money wasted. Once implemented there are glitches and they only want you to pay more to help fix their issues. VERY UNHELPFUL. Cons The setup is hard and long and they are not the best teachers. They get frustrated with you not knowing the ins and outs of their software that doesn't work. They have a lot of turnover in their staff and you never have the same people Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) To integrate our POS and accounting Review Source Joely R. COO Used the software for: 2+ years ### "We have been using Compeat for over 10 years and every year, the software gets more comprehensive." March 7, 2018 4.0 Pros Inventory tracking, daily sales reports, the integration of Payroll, scheduling and hiring and controllable costs tracking. Cons There are always bumps when there is a new rollout and sometimes it makes life more difficult. Customer support can take awhile as well. Review Source VR Verified Reviewer Controller Hospitality Used the software for: 2+ years ### "Using in Large National Company " June 6, 2018 5.0 Pros \- Flexible and customized to meet specific reporting needs - Scale-able to many locations -Support is quick to respond Cons \- Have had trouble contacting accounting -Merging with Compeat - unclear how that will affect product Review Source GF Gary F. Corporate chef Hospitality Used the software for: 2+ years ### "Better then most" December 15, 2021 5.0 I preferred this software over most everything I used In past Pros Once set up, the ease of use and consistency Cons The set up was a bit rough, but once it is done it is Turkey easy Review Source JO John O. President Restaurants Used the software for: 6-12 months ### "Potential is not easy to attain" July 6, 2019 4.0 Good but not as good as expected. Some of its our fault. We have limited resources and we opened an airport location smack dab in the middle of our on-ramp with R365. Help has been good. Their knowledge can be daunting and "over the head" of the R365 neophyte users. Their 1 hour lesson and clock can often time be way to fast. Trianing lessons should have much more interaction and the new user should have quizes to perform in front of their trainer. Pros integration of operations and financials. Pushing work load down into grills (AP & Inventory Entries) Cons the lack of dependability. When learning, the learner seeks to find solid grounds and dependable actions. R365 has too many issues with not updating in a timely and clean fashion. Maybe its due to R365's cloud-based software, but the inconsistencies drive the new user whacko! Review Source VR Verified Reviewer Chief Financial Officer Restaurants Used the software for: 2+ years ### "The Good and Bad" May 3, 2019 3.0 Overall the software is good. Be prepared to figure a lot out on your own! Compeat is super focused on rolling out new software and have been promising new stuff for years. But they never cross the finish line. It is somewhat like a comedy of errors. Pros It is a great software for Multi Unit Restaurant Companies. Cons Never Udpates. Same software for the past 7 years. SLOW Customer Service is lacking They describe themselves as Restaurant Professionals....ahh no...They work 9-5. Take off a week a year for a conference and dont work weekends. They do not understand the restaurant space which is disheartening. Review Source VR Verified Reviewer CFO Restaurants Used the software for: Less than 6 months ### "R365 great accounting/HR solution for restaurants looking to reduce tech stack" February 15, 2022 5.0 Great customer support with excellent reporting tools that save time and help identify opportunities to improve the business. Pros all in one solution with AP, AR, Bank Recs, GL, HR, Inventory, Variance reporting, etc. Cons No cons that I'm aware of at this time. The deployment can take a long time due to testing and customization. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Restaurant365 Better integration and cost structure was a good fit for organization. Review Source gD grace D. FOH supervisor Food & Beverages Used the software for: 6-12 months ### "No problems " June 26, 2019 5.0 I really enjoy Using compeat and feel like it makes my life at work a lot easier! During my manager training The consulting company that we used, explained that a lot of restaurants don’t even use any program like this. So I am very grateful we have it!!! Pros As a first time restaurant manager, the ease of using compeat is great. Whether it is Doing the scheduling or an inventory issue, I am going to get it all done from and find all my info there. I like having a one stop shop to do all of my work. . Doing the ordering is very easy as well because all of our vendors are uploaded into compeat. Cons The only thing I would say I don’t like Is that it such a big program there is so much information, it’s hard to know all of it. I feel like daily I learn something new about compeat which is great but I wish I had like a crash course on it when I started working with the program. Review Source BT Blaine T. General manager Restaurants Used the software for: 2+ years ### "Simple to use! Detailed information about your business and trends." March 12, 2018 5.0 The software allowed us to control hours and product. Ultimately driving big dollars to our bottom line. Pros Data is hyperlinked to allow a detailed drill down of given data. Checks can be reproduced easily. Labor and P&L are redily available. Messages can be communicated to staff and management team with ease. The prep tool is incredible! Cons We did not use the schedule tool in ctuit. You will need a great admin to map all items and build you prep tool. Review Source SH Syed H. Accountant Restaurants Used the software for: 1-2 years ### "R365 Review" June 27, 2019 5.0 Its a very useful product, it helps us as an organization to be able to keep a lot of our transactions in one place. We keep a close watch on our COGS and other important metrics to adjust and improve things. Pros As an accountant I really love the fact that I can dive into all the details of a transaction and have the ability to upload documents as a backup to all transactions. Cons System updates. Whenever there are system updates being pushed out, the software takes a good week to get itself back to full functionality. And in the process a few other things fall out of place. Review Source JP Jordan P. accounting assistant Accounting Used the software for: 2+ years ### "compeat" November 28, 2018 5.0 Pros This system is very easy to use and doesn't take long to teach others how it works. I like how simple it is to change a users rights so they can have access to more reports. Cons Our company switched to a different POS system and compeat is not compatible. This makes it very difficult and time consuming to manually enter the data that used to be automatically pulled. Review Source CM Cary M. Corporate Executove Chef Food & Beverages Used the software for: 2+ years ### "Comprehensive...." August 20, 2019 4.0 Pros I like that it's a 'one-stop shopping' for my organization. We are able to consolidate old systems into a substantially more focused, contained suite. Cons going 'live' with features that were not adequately constructed for our needs. I fell this is somewhat reasonable to expect as early adopters. We learned a lot, as I'm sure r365 did. Review Source Similar Products Featured