# Restaurant365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Restaurant365 the right Accounting solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139768/Restaurant365/reviews --- Restaurant365 4.1 (70) [View alternatives](https://www.capterra.com/p/139768/Restaurant365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Restaurant365 Ease of use 3.9 Customer Service 3.8 ## Pros and Cons in Reviews Sandra J Event PlannerEvents Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I had worked for a small restaurant briefly as an event planner, and helped out in other areas - such as Restaurant365 because of my computer knowledge.“ October 15, 2024 CC Chris C Payroll ManagerHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “That makes no sense because obviously an employee is scheduled for a job code before they use it.“ November 12, 2025 Vincent C Beverage DirectorRestaurants, 51 - 200 employeesUsed the software for: 1-2 years. “Super easy to use & very straightforward: most of our managers do not frequently work on computers.“ February 2, 2026 JM Jimmy M General ManagerRestaurants, 201 - 500 employeesUsed the software for: More than 2 years. “Inventories can be a little slow to record“ October 14, 2024 DH Drew H Catering CoordinatorRestaurants, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I have really enjoyed integrating with R365.“ August 11, 2025 DH Drew H Catering CoordinatorRestaurants, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It is not a very user friendly interface.“ August 11, 2025 DH Drew H Catering CoordinatorRestaurants, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It is very easy to use & and I love how simple it is to see what I ordered last and when.“ August 11, 2025 DS Domenico S PresidentRestaurants, 51 - 200 employeesUsed the software for: More than 2 years. “The complexity, lack of customer service, Had to create tickets and wait for days for a problem and most of them were never resolved.“ July 28, 2022 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BN Bruce N. CFO Food & Beverages Used the software for: 2+ years ### " CFO review of Restaurant 365" April 11, 2019 5.0 One of the best aspects of Restaurant 365 is that the accounting tool allows for custom periods so that P & L statements can be easily compared to budgeted projections. This feature allows our managers to adjust to line item expenses on a daily and weekly basis. Although no new software integration comes without some pain, Restaurant 365 is now permanently ingrained in our culture. Pros The accounting and GL is stronger than any other combined analytic and accounting software I have reviewed. The budgeting tool is excellent. I greatly enjoy the ease at which data can be exported to Excel and reimported back into Restaurant 365. Overall, Restaurant 365 has help me train my operation managers to become business managers! Cons Does not handle credit card tips paid out in server and bartender paychecks. Review Source VR Verified Reviewer Event Planner Events Services Used the software for: Less than 6 months ### "Nice program for bigger restaurants or has multiple locations" October 15, 2024 4.0 I had worked for a small restaurant briefly as an event planner, and helped out in other areas - such as Restaurant365 because of my computer knowledge. Pros Everything needed in one stop. It is nice to not to have separate software packages. Cons The price - The yearly rate is a bit much for a small restaurant. Review Source CH Cailin H. Financial Analyst Restaurants Used the software for: 1-2 years ### "Not Quite There Yet" March 29, 2019 2.0 Our overall experience with Restaurant365 has been less than stellar. Adoption and setup took a long time. Support issues are not handled quickly, and there has only been one instance where a support person agreed to speak with me over the phone - they almost always limit communication to emails, which can take longer and is hard to fully explain the problem. I also feel that the system is very inconsistent. We have experienced issues with the entire site being down during our accounting close week, which is very frustrating considering all of our financial reporting and data is housed in this system. I think this software \*could\* be great but it needs a lot of work and testing to get there. Pros I like that 365 gives us the ability to share real-time financial information with the site level teams. They can run an Income Statement for the current period at any time without having to wait for our team at corporate to publish financials. Cons There are too many features that aren't available yet or don't quite work as expected. When I use this software I feel like I'm using an unfinished product. For example, the workflow approval for invoices has taken a very long time to release and it still does not always work correctly. Also, we've had issues with units of measure not converting correctly on reports, which was a back-end issue and took weeks for developers to fix. Lastly, we've had many issues with Stock Counts including odd, unexplainable pricing changes and counts that seemed to disappear after a 365 support person "looked into" our issue. Review Source VR Verified Reviewer Chief Operating Officer Food & Beverages Used the software for: 6-12 months ### "R365 is a Robust Solution" September 29, 2020 5.0 Overall, we have had a positive experience. The onboarding process was great and the support has been good as well. Pros R365 has nearly all the software a restaurant would need in 1 solution. Inventory management, accounts payable, scheduling, payroll, etc.. We like that the software is specific to the restaurant industry and that the customer service seems to be very quick and efficient. Cons As compared to the previous software we utilized, R365's interface is less user-friendly. It has been a bit more difficult to produce the reports that we were used to and the scheduling interface is lacking certain staff notification features for schedule changes. While R365 is continually improving and providing features, we will continue to learn the software more in-depth and be able to take advantage of everything it offers. Review Source CG Charles G. Operations Manager Food & Beverages Used the software for: 2+ years ### "Unbeatable Inventory Management " August 2, 2020 5.0 There are countless benefits to using Compeat. It is excellent for large operations with high volume sales. Pros Once set up for your location is complete it makes managing inventory and ordering from vendors incredibly simple. You will be able to locate problem areas quickly. Cons Set up is extremely time consuming and you will definitely pay for the benefits it provides. Alternatives considered [Restroworks](https://www.capterra.com/p/142877/Restroworks/) Review Source RP Richard P. President Wine and Spirits Used the software for: 6-12 months ### "Really a product still being tested" April 23, 2019 2.0 Nice people that try to cover the problems with promises rather than solutions. Pros If you only listen to what they are selling you, then this is a solid product. On boarding was outstanding and setup was handled well. Nice that it is cloud based. Dashboard took a long time to reflect the correct information. Now it no longer works and we have been told for a month that additional resources are being added to solve the problem. If they could do everything the sales people claim the program will do then it would be a solid solution. Unfortunately, sales and functionality are not in sync. Cons Misrepresentations. There were a bunch of features discussed before our decision to transfer our systems from Compeat but have spending multiple hours trying to figure out why many inventory features like PAR's do not work we were finally told that the feature was still being developed. Here are the types of answers from support we are getting after a year "There were some issues discovered that forced us to roll it back with the intention of re releasing it shortly after. It has been deprioritzed since then however I am expecting it to be re released this qtr. I will follow up with our product team to get a more concrete expectation for you. " Or "They are working to correct in a more targeted fashion with additional resources now involved in the project. Regardless, I escalated your inquiry just to make sure all parties are aware of what you are experiencing." No solutions Review Source MZ Michael Z. VP OF FINANCE Restaurants Used the software for: 2+ years ### "OUTSTANDING SYSTEM" March 29, 2019 5.0 Fantastic. Strongly recommend. Pros Master Chart of Accounts, Vendors, and Customers. Easy to navigate for inexperienced users. Vendor AP FTP/EDI integration. POS integration. PR Adjustments. Bank integration. Ability to filter and search across all modules. Intercompany transaction automatic entries, cloud based. Constantly evolving. Cons Purchased item setup for EDI integrations Review Source LC Louis C. Director of Operations Restaurants Used the software for: 1-2 years ### "Why to Convert to R365!" April 15, 2019 5.0 Great way to have the team all add their own invoices per location - Great tool with so many benefits for our company. Pros Super user friendly! All the Managers in the company are extremely happy to use! Cons Need a better APP for phone! :) Need to have more user friendly app that looks more modern in my opinion! Review Source BB Brian B. Finance Manager Restaurants Used the software for: 6-12 months ### "Great all in one accounting/operations platform" March 29, 2019 4.0 Pros The system is very user friendly. It has the ability to eliminate a lot of other "bolt on" software products. The reporting is detailed and accurate, and the feature to have people set up as different roles is crucial. Cons There have been a lot of bugs and software/development errors that have impacted us. Customer services is in a different time zone, and is not the fastest to respond or have any sense of urgency. Review Source TK Toby K. Catering coordinator Food Production Used the software for: 1-2 years ### "Ok for sales reports" May 29, 2019 3.0 Pros It makes searching by report type more efficienct Cons Setting up employee permissions is tedious Review Source JB Jessica B. Operations Manager Hospitality Used the software for: 1-2 years ### "The Hospitality Industry Needs This Program!" October 6, 2019 5.0 This program has changed the tracking of funds for our company. It is easy for multiple users across the country to have access to our financial breakdowns. This has made a huge impact with our accounting department, holding mangers responsible for inventory issues, keeping a running safe log and communicating between users about each shift. This has been a wonderful experience and I highly recommend it to anyone in the hospitality industry. This will make your life so much easier after you initially get it set-up to contain all of the items you purchase on a regular basis. Do yourself a favor and stop stressing the financials, this program will do it for you! Pros This software program makes processing every financial transaction so easy! We are able to track safe counts, leave important messages in the Manager Log, our food deliveries are auto-batched into the accounts payable section and all products we purchase are entered into this system. We can enter invoices and break them down to the cost of individual items, tax, proper categories and so much more. Cons I honestly haven't had any bad experiences with this software. The hardest part was getting it set up initially with all of our regular products, after that it has been smooth and easy to use. Review Source KD Kadi D. Accounting Assistant Restaurants Used the software for: 2+ years ### "Accounting Assistant Review" November 21, 2018 5.0 Pros I really love how easy it is for me to use Compeat. I can search, enter, void, etc. very easily. Anything that i am unable to do - I can easily search in the help box. I also like the fact that Compeat has a lot of warnings. IE when entering something in the wrong period or something duplicated. It makes it easier to not make mistakes. Cons We have been using Compeat for 7 years. Recently we had a switch in POS system and we were supposed to have an integration complete by Compeat with Harbortouch. There has been a serious lack of communication from Compeat. I would have given Compeat 5 stars in all categories if it were not for this. We have been loyal customers but out needs are just no longer being met. Review Source NC Narie C. Accounting Manager Restaurants Used the software for: 1-2 years ### "Restaurant365 - pretty good bang for your buck" March 29, 2019 3.0 Pros 1\. Bank Activity - You can import bank transactions and based on rules you've programmed for the respective bank account R3 will automatically match and post transactions for you. 2. AP Invoice/Journal Entry Imports - With a few clicks, you can import bulk/large invoices (allocate expenses across multiple locations in an excel s/s, all of your rent invoices for a month) + journal entries (i.e. Deferred Rent for the entire life of lease). Cons 1\. It can be glitch-y i.e. DSS will poll out of balance without explanation from Support. 2. Reports only pull information for up to 2 years back - very inconvenient. 3. There's no add-in in Excel like Compeat eXcellent Functions so you have to manually download and entry GL Detail into a excel model. Review Source TW Tiffany W. CEO Food & Beverages Used the software for: 2+ years ### "Great idea with a few flaws" January 29, 2019 4.0 Pros I love the idea of everything this program offers. Their accounting processes, while complicated at first, are very well done and there are a lot of features that make accounting much easier. The ability to tie our POS system into R365 saves us a lot of time on daily reporting. Cons They are continually improving the software which leads to a variety of bugs and features that were previously working to have issues. They are usually resolved within a week or two but sometimes that causes a pileup of work waiting to be done. Review Source BA Ben A. GM Restaurants Used the software for: 2+ years ### "Restaurant 365" October 3, 2019 5.0 Great experience. I would recommend the software to anyone looking for a quality product. Pros Very easy to use, great interface and no problems at all working with the software. Training was quick and new hires caught on quickly. Cons I honestly didn’t have any issues with the software. No problems that required a major overhaul software wise. Occasionally I would have problems but typically they were on our end. Review Source BS Brad S. Partner Accounting Used the software for: 2+ years ### "Restaurant 365" July 5, 2019 5.0 I'm a really big fan of R365 and have enjoyed using it for a number of years. Highly recommended! Pros The software is so user friendly and easy to use. The UI experience is fantastic and the automation makes it so much more efficient for the accounting team. Cons They are still pretty new so there are bugs and glitches that occur, but the support team is great and they fix right away. Review Source WS WILLIAM S. Director of Finance Restaurants Used the software for: 1-2 years ### "Restaurant365 for Multi Unit Restaurants" April 8, 2019 5.0 Love it! Pros I love that it is online based and can be accessed from anywhere. I also love the tabular set up which looks almost exactly like excel which is how every accountant is already used to using already! To go along with that, it is extremely useful that virtually every report can be exported to excel. Cons Sometimes processing times are slower than I would like, but that is part of being a web based software. Review Source DK David K. Consultant Accounting Used the software for: Less than 6 months ### "Converting from Compeat not easy " February 23, 2023 1.0 Pros Able to drill down on transactions easily Cons Most everything else, especially their start up support. Budgeting was like an afterthought and very time consuming Reason for choosing Restaurant365 Supposed to be an easy conversation from Compeat Review Source LC Liam C. Trainer Used the software for: 2+ years ### "We use this for inventory management" June 2, 2018 5.0 Pros I've been using compeat for years. It's got everything we need to keep track of inventory, waste, ordering, and invoices. Cons It's pretty straightforward to use so I don't have any issues there, but occasionally it'll decide to update overnight and we'll have trouble getting in the next day Review Source JS Jessica S. Director of Operations Restaurants Used the software for: 2+ years ### "Love Compeat" April 14, 2017 4.0 Compeat has great tools and functionality. The set up of the software is long and intensive, but if done correctly gives you all the reporting you never knew you needed. Pros Vast reporting and great customer support. Cons Can be slow at times. Review Source AS Abe S. President/Ceo Restaurants Used the software for: 1-2 years ### "One year with R365" April 5, 2019 4.0 Great, Pros The support for set up, and accounting experts were amazing! Thanks, Cons Some of the integrations, and some system report Review Source AP Alex P. Sous Chef Restaurants Used the software for: Less than 6 months ### "Robust Analytics" January 12, 2021 5.0 Has been great for keeping track of product and loss Pros Super granular data available for analysis. Fully loaded with features for data reporting and analytics. Cons UI isn't great. Very little guidance within the software to help you find what you're looking for if you don't already know how. Review Source RC Robert C. RM Used the software for: ### "Ctuit brings the Information Age to smaller restaurant companies." January 4, 2014 5.0 The biggest restaurant companies have had great business intelligence systems for years giving them an advantage over smaller companies. Ctuit makes world class business intelligence available at a pricing structure that any company can afford. Pros: Easy to use. Easy to learn. Powerful. Expansive information. Affordable Cons: Some modules are not up to 100% yet. (Event manager for example) Doesn't push back to POS system (labor scheduling for example doesn't manage time clock). Overall: it's a game-changer for the industry. Review Source CC Chris C. Payroll Manager Hospitality Used the software for: 2+ years ### "Good Enough" November 12, 2025 3.0 Not great, but not bad. My main focus is payroll so I use it for payroll journal entries mostly, but also reviewing schedules, running balance sheets and reports. It gets the job done but I know overall it is not meeting needs from an operational standpoint, which I am less involved with so can't speak to as much. Pros It is pretty user friendly overall. Generally easy to navigate and understand what you are looking at. Also, uploading journal entries and memorized transactions has been helpful versus our previous system. Cons We have an integration with Toast POS, the biggest frustration right now is that the job codes from Toast will only flow over into the employee's profile in R365 for scheduling once they have clocked in using that job code. That makes no sense because obviously an employee is scheduled for a job code before they use it. It's backwards. Also, I wish the notes features would allow for notes left to be tied to an email address so a notification is sent by email. Without this capability, we have kept our old notes system instead. Review Source Vincent C. Beverage Director Restaurants Used the software for: 1-2 years ### "No computer expertise required! " February 2, 2026 5.0 Pros Super easy to use & very straightforward: most of our managers do not frequently work on computers. Even a simple spreadsheet usually overwhelms many restaurant workers, training on Restaurant365 was very easy! Cons Setup is intensive on the admin but once everything in in place this is no longer an issue day to day. Review Source Similar Products Featured