# Spacewell Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Spacewell the right IWMS solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/139529/myMCS/reviews

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Spacewell

4.6 (34)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Spacewell

Ease of use

4.4

Customer Service

4.5

## Pros and Cons in Reviews

YA

Yusuf A

Financial Affairs Director Real Estate, 201 - 500 employeesUsed the software for: Less than 6 months.

“It is the software that I have been using for about 6 months to organize workspaces and asset portfolios and has a user-friendly interface.“

November 18, 2022

Ryan N

Reflexis Implementation ManagerRetail, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Over the years the feature set has grown, including additional user interface options and a streamlined mobile app that can be utilized for retrieving site information and submitting service requests.“

February 9, 2021

## Showing most helpful reviews

Showing 1-25 of 34 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Carolina D.  
Supervisor  
  
Used the software for: 2+ years

### "Solutions for business asset management"

March 14, 2018

5.0

I have had many benefits using Axxerion since I have been able to add new fields and screens completely customizing my workflow approvals. I also track general data on properties.

Pros

What catches my attention is that software interfaces search and display Google maps are excellent, plus management functionality of space and area integrates well with other solutions Axxerion.

Cons

Look very contrary is that there is no option to make the implementation locally. It also does not focus on residential properties and no owner or tenant portal.

Review Source

nR

nico R.  
Immo head  
Financial Services  
Used the software for: 1-2 years

### "Ticketing system Axxerion"

March 12, 2023

4.0

Pros

Spacewell offers a wide variety of products in multiple languages. Personalizations are always possible but the basis remains globally the same for all customers, meaning easy maintenance & updates.

Cons

The range of products offered by Spacewell is enormous. A good selection of each service is needed, do i need it or/and what's the surplus value for me. This selection process and personalization is a paying service difficult to scope the expense upfront..

Review Source

Response from Spacewell

March 29, 2023

Hi Nico, thank you for leaving a review for Spacewell! We're so happy to hear that you found maintenance & updates of our software easy. I've shared your comment about the selection process and personalization with our product teams. As we are busy making improvements and adding new features to our solutions this is very useful feedback for them. Thanks again. Really appreciated!

RH

Rameez H.  
Consultant  
Construction  
Used the software for: 6-12 months

### "Good to have "

November 1, 2017

3.0

Pros

I have used this software quite a bit and I find that it's easy to use and quite helpful in your project management as well

Cons

You'll have to spend some time and understand the software and look at all the aspects and features it has to offer

Review Source

RD

Randy D.  
Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Product and Great Support"

November 20, 2018

5.0

.We highly recommend Axxerion.

Pros

We are an active client of the Axxerion platform where we rely on the strength of this service to help monitor key activities that are critical to our operations effectiveness. Recently we were in need of a custom service solution within the Axxerion platform that would assist us with the monitoring of requests from our associates. These requests were being managed outside any tracking system and thus they were not being properly resolved. As we begun to frame out our vision for a solution, it was critical that the end result would be simple to use and embraced by our team as a workable change to the way they requested service changes. Building on our relationship with the Axxerion team, we defined our business need and briefly framed out our initial requirements for a proposed solution. The Axxerion team immediately worked with us to frame out an initial solution that was reflective of our business challenge along with providing renderings of how the application would work and what the solution would look like. Once approved, the Axxerion development team worked directly with us to build the code, customize the presentation and draft a workable user guide. At each step of the development cycle, the code was made available for comment with adjustments immediately applied. With a timeline that had us introducing the new code fast approaching, Axxerion ensured that they provided the support to meet our release date. All in all this experience was quick and effective.

Cons

Our company has been a client for a number of years and we have had no issue and problems. The Axxerion team has been very responsive.

Review Source

PD

Peter D.  
IT and facility director  
Hospital & Health Care  
Used the software for: 6-12 months

### "WorkAssistant assists intuitively, effectively and efficiently our cleaning staff"

November 3, 2020

5.0

Spacewell listens very well and understands (our) needs and implements with the right critical note WorkAssistant.

Pros

In combination with a well-structured organization, clear instructions, and the right tools and products, the mobile app (WorkAssistant) ensures high satisfaction of the cleaning staff, less absenteeism (a reduction of more than 50 %), reduced staff turnover (9 exits in 2016, 1 exit in 2019) and less recruiting/onboarding time. There was an increase in cleaning services in the day hospital (extra work equivalent to one FTE). Thanks to the greater efficiency brought by the WorkAssistant, there was no need to expand the existing team of 78 FTE (savings of 1.2% approx. €45,000/year).

Cons

This software is not (yet) available for IOS :)

Reason for choosing Spacewell

Agile and willing to develop extra userfriendly features

Review Source

Response from Spacewell

November 5, 2020

Hi Peter, thank you for investing your time and leaving a review for Spacewell! We're delighted to hear that our mobile app (Work Assistant) supported you and your team in achieving your business goals. We're also glad that you found our team agile and responsive. I've shared your comments about IOS with our product team. As we are busy adding new features to our solutions this is very useful feedback for them. Thanks again!

DR

Derk R.  
Technical Director  
Real Estate  
Used the software for: 2+ years

### "Excellent fully cloud based software"

June 23, 2017

5.0

You should ask for a demostration, you would be amazed.

Pros

We are using the system for our internal operations for many years now. The system is clearly based on working in the cloud and works on all current devices. Very helpful is the use of workflows, which allows you to conform the operation of the system to your organization, rather than vice versa. Axxerion supports us in monitoring the key business processes, which help you to maintain your quality of service at a higher level. Axxerion has a low entry level and has the scalability to grow with your business. The consultants of Axxerion are highly accurate and are able to properly implement your busisness processes in the software. In addition of the module to our internal operations, we now also have a module in which we can assist our customers in managing their real estate. Within this module we can record the entire contract- and documentmanagement as well as notifications made by telephone. Because the system is fully customized per user role, the system is very user-friendly and uncomplicated.

Cons

Nothing to say here.

Review Source

NT

Nick T.  
Consultant, Information Management Systems  
Real Estate  
Used the software for: 2+ years

### "Axxerion is a great product and a great value"

June 23, 2017

5.0

Deploying Axxerion saves time and money and also increases your visibility of your portfolio. Whether it is budgeting for you maintenance operations, tracking spaces and leases or working with vendors and service providers, Axxerion makes it very easy.

Pros

We are an international facilities management consulting company and have been using Axxerion since 2014 with great success. The system manages all aspects of IWMS, CMMS and Project management and is very flexible. Using different languages, units of measures and currencies is straight forward. The system is highly configurable and we can make any needed changes to the database, screens and workflows ourselves. Axxerion has been great in its support and updates.

Cons

There are no cons. We highly recommend Axxerion to any companies. It is very scale-able, so you can start small and easily expand your usage.

Review Source

RC

Robert C.  
Facilities Project Manager  
Real Estate  
Used the software for: 1-2 years

### "Axxerion helps us streamline our operation"

September 1, 2020

5.0

Great experience. Very supportive and friendly organization. They have been around for a long time and know their stuff real well. The software is kept up to date with timely updates.

Pros

Well established company, easy to use but feature rich. Very intuitive with great mobile apps.

Cons

Axxerion has helped us with any challenges we have had. So, there is not much else to say!

Alternatives considered

[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[FMX](https://www.capterra.com/p/130563/FMX/)

Review Source

JH

JJ H.  
Director, Enterprise Applications  
Hospitality  
Used the software for: 1-2 years

### "Great product out of the box and beyond"

August 8, 2017

4.0

Axxerion team service is always excellent!

Pros

We utilize Axxerion for a wide range of functionality, including its out of the box property asset management, property inspections, work orders, preventative maintenance and reporting. What makes this product perfect for us is that the interface and customization is not only easy to use, the program allows for scripted enhancements. With a little practice, scripting and the configurable workflows within the application allows for advanced automation, like automated request approvals based on cost and vendor for repair, sending email communications, maintenance status updates and calling external services.

Cons

The documentation can be a little light on examples, so some trial and error with more complex items like external services and automated process reacting to other automated processes took some time to get through, but no complaints with standard functionality.

Review Source

dS

dennis S.  
director  
Oil & Energy  
Used the software for: 2+ years

### "Axxerion as Asset Information Software for Onshore and Offshore Wind Energy Projects"

June 29, 2017

4.0

Pros

We like the flexibility of Axxerion. We are able make specific workflows and database structures which comply with our internal processes and cover our customer's requirements. In the on- and offshore wind energy market, several software solutions are available, but tehy are limited to adjust and only partly meet the industry standards, like the Asset management quality standard (ISO 55000) and safety standards (NOGEPA, OSHAS 18001).

Cons

Due to the flexibility, it is important to have a proper internal preparation and you have to invest in own IT capacity. As we using Axxerion in a different way than the core functionalty facility management, it take more time to align and have first time right in customization. Nevertheless it's worth the effort.

Review Source

BV

Bob V.  
Functioneel Beheerder  
Public Safety  
Used the software for: 2+ years

### "Mooi veelzijdig FMIS"

November 2, 2020

4.0

Ik heb ervaring met Axxerion, zij staan mij erg goed te hulp. Vooral helpdesk, projecten duren soms wat langer dan gewenst.

Pros

Veel modules, makkelijk aan te passen. Zeer uitgebreid en breed in te zetten.

Cons

Soms wat maatwerk nodig, dit neemt veel tijd en geld in beslag.

Reason for choosing Spacewell

Flexilbiliteit in data import en export.

Review Source

Response from Spacewell

November 4, 2020

Hi Bob, thank you for leaving a review for Spacewell! We're so happy to hear that you find our software versatile, complete and widely applicable.We're also glad that you found our helpdesk helpful. I've shared your comments about customization and timings with our product & implementation teams. As we are busy making improvements and adding new features to our solutions this is very useful feedback for them. Thanks again. Really appreciated!

NP

Nandine P.  
Functioneel Applicatiebeheerder  
Hospital & Health Care  
Used the software for: 2+ years

### "Review Cordaan Applicatiebeheer"

February 21, 2023

4.0

Door de implementatie van de applicaties van Spacewell zijn diverse processen binnen onze organisatie zeker verbeterd, inzichtelijk gemaakt of naar een hoger niveau getild. Ik vind vanuit mijn functie Spacewell een fijne partner. Jullie denken met ons mee, zijn vaak bereid om op korte termijn ondersteuning te bieden en zijn goed bereikbaar.als zorginstelling wijken wij in bepaalde processen nog wel eens af van de reguliere klanten van spacewell maar jullie willen altijd meedenken wat wel mogelijk is. Maar zijn ook duidelijk in wat echt niet kan.

Pros

Het feit dat Spacewell applicaties klant specifiek zijn in te richten is een groot pluspunt. Daarnaast vind ik het erg fijn dat je als Applicatiebeheerder zelf veel kan qua inrichting en aanpassingen, net als het zelf bouwen van rapportages. Hierdoor kan je als organisatie veel sneller inspelen op de wensen van gebruikers.

Cons

De performance van de applicatie komt regelmatig naar voren als irritatie/verbeterpunt. Zeker wat betreft de financiële processen in de Real Estate levert dit vaak vertraging op in werkzaamheden en doorgang van processen. Als applicatiebeheerder weten wij dat dit te maken heeft met de processen en workflows die op de achtergrond draaien maar daar heeft de gebruiker meestal geen kennis van en zou hier ook geen last van moeten hebben.Doordat je als applicatiebeheerder veel zelf kan moet je ook beschikken over de kennis m.b.t. systeembeheer taken. De trainingen vanuit Spacewell zijn vanuit onze ervaring niet toereikend genoeg, zeker ook omdat bij klantspecifieke inrichtingen het toch soms net anders werkt.Wat wij als gebruiker van real estate baseline wel erg jammer vonden was dat wij nog geen half jaar nadat wij deze baseline geïmplementeerd hadden te horen kregen dat er geen doorontwikkeling meer plaats gaat vinden op deze baseline, wat betekent dat alles wat wij nu nog als verbetering willen laten aanbrengen altijd klantspecifiek zal zijn.

Reason for choosing Spacewell

Ik ben niet betrokken geweest bij de eerdere selectierondes bij Cordaan.

Review Source

Response from Spacewell

February 24, 2023

Hoi Nandine, bedankt voor het achterlaten van een review voor Spacewell! We zijn erg blij te horen dat je Spacewell "een fijne partner" vindt die jou en je organisatie ondersteunt. We zijn ook blij dat je onze software nuttig vindt voor het inspelen op gebruikersbehoeften en het verbeteren van processen binnen je organisatie. Ik heb jouw opmerkingen over prestaties en training met ons team gedeeld. Aangezien we werken aan verbeteringen, is dit zeer nuttige feedback voor hen. Nogmaals bedankt. Heel erg gewaardeerd!

MR

Martine R.  
manager facilities  
Human Resources  
Used the software for: 2+ years

### "Multisite, retail, rental contract management, Facilities management review"

March 3, 2023

5.0

Meedenken wanneer het volledig vastloopt - denken vanuit het standpunt van de klant en niet vanuit het standpunt van Spacewell/AxxerionKostenbewust meedenken

Pros

ImplementatiegemakMits opvolging en opleiding : easy-to-useOverzichtelijke rapportering mogelijk zonder nood aan externe ondersteuning

Cons

traagheid bij zeer grote veelheid aan data (veel openstaande aanvragen/werkorders, ... - eigen aan de organisatie)Non-responsiveness van implementatieteam - indien er geen volledige dagen vastgelegd worden, gaat het niet vooruit en zit je te wachten op informatie, antwoorden op RFCs

Reason for choosing Spacewell

We hadden gekozen voor MCS wat uiteindelijk niet aan onze behoefte kon beantwoorden mbt opvolging verschillende types huurcontracten (huur niet verhuur).Spacewell stelde zelf Axxerion voor en dat beantwoordde wél niet alleen voor huurcontracten maar ook aan alle andere functionaliteiten + was budgettair haalbaar.Verrassing was dat ook de implementatie en de overdracht van data vanuit een andere FMIS (i.c. Planon) veel eenvoudiger was (vanuit Randstad Group) dan voorzien.

Review Source

Response from Spacewell

March 29, 2023

Hallo Martine, bedankt voor het achterlaten van een review over Spacewell! We zijn heel blij om te horen dat de implementatie van onze software makkelijk voor je was en dat je onze rapportage, monitoring en training eenvoudig te gebruiken vond. Ik heb je opmerkingen gedeeld met het implementatieteam inclusief je feedback over het werken met een grote hoeveelheid gegevens. Aangezien we druk bezig zijn met het aanbrengen van verbeteringen en het toevoegen van nieuwe functies aan onze oplossingen is dit zeer nuttige feedback voor ons. Nogmaals bedankt. Echt gewaardeerd!

JV

Jacco V.  
Director  
Real Estate  
Used the software for: 2+ years

### "Review FMIS brick management "

November 2, 2020

5.0

my experiences with our contact person are good. If there are minor issues, the service desk is easily accessible and matters are dealt with immediately or referred to our permanent engineer.

Pros

The system is easy to adapt, as all options for managing a real estate portfolio are already available. The option should only be adjusted according to your own process, for this request the costs are usually low and the engineer quickly understands the purpose of the adjustment. Reports and email templates can be created yourself. The system is very user-friendly, stable and software updates are not noticeable in the operation (so no more powerdown or errors after an update). Depending on the demarcation set, the transparency is the same for all stakeholders (clients, tenants, contractors) and no miscommunication is possible, which is necessary for our business.

Cons

I have not had any problems with the software. It is advisable to have a thorough programm of requirements at the start. This simplifies the implementation and keeps the focus as there are a lot of options of real estate management to select.

Review Source

MB

Marielle B.  
soft service coördinator  
Facilities Services  
Used the software for: 2+ years

### "Axxerion - InBalans review "

June 2, 2022

3.0

Sinds wij rechtstreeks met Spacewell schakelen gaat dit tot nu toe goed. In het portal is snel reactie op onze vragen.

Pros

Het is fijn dat voor dit PPS contract het mogelijk is om de kortingen die gesteld zijn in het contract te berekenen en dat wij hier verder geen omkijken naar hebben. De software werkt ook vaak goed en is nog niet vaak volledig niet beschikbaar geweest. Ook is het fijn dat het grootste gedeelte van de software zelfs in te richten is.

Cons

In het begin hebben wij veel veranderingen willen doorvoeren vanwege velden die zichtbaar waren en niet werden gebruikt. In het normenkader is opgenomen dat onnodige velden niet zichtbaar zijn. Dit is nog niet altijd het geval.

Reason for choosing Spacewell

Dit weet ik niet, ik ben niet bij het inkoopproces geweest.

Review Source

Response from Spacewell

June 7, 2022

Hallo Marielle, dank je wel voor je review. Fijn te horen dat de software je ontzorgt door de automatische opvolging van contractuele kortingen. Je feedback i.v.m. het onzichtbaar maken van onnodige velden nemen we zeker mee. We zijn ook blij te horen dat je de flexibiliteit van de software op prijs stelt en snel reactie krijgt op je vragen in het portal. Een goede ervaring van onze klanten is waar we altijd naar streven!

SV

Sander V.  
Facilitair manager  
Restaurants  
Used the software for: 2+ years

### "Simpel en prijskwaliteit goed systeem!"

May 25, 2022

5.0

Gestructureerde meldingenbeheer aansluitend op visie van servicemanagement.

Pros

Makkelijk en simpel. Fijne helpdesk en goede ervaringen met consultants bij grote wijzigingen en projecten.

Cons

Veel vrijheid wat je ook weer belemmerd na gemaakte inrichtingskeuzes.

Reason for choosing Spacewell

Simpliciteit, kosten en bedrijfsgrootte waarbij keus voor bedrijf die net zo groot was als onze.

Review Source

Response from Spacewell

June 1, 2022

Hoi Sander, bedankt voor het achterlaten van een review voor Spacewell! We zijn zo blij om te horen dat je onze software eenvoudig in gebruik vindt en een systeem dat waar voor zijn geld biedt. We zijn ook blij dat je een prettige ervaring had met onze helpdesk en dat het gestructureerd meldingenbeheer aansluit bij jullie visie. Ik heb je opmerkingen over veel vrijheid gedeeld met onze productteams. Aangezien we druk bezig zijn met het aanbrengen van verbeteringen en het toevoegen van nieuwe functies aan onze oplossingen is dit nuttige feedback voor hen. Nogmaals bedankt. Heel erg gewaardeerd!

AM(

Angie M (.  
Administrative Assistant  
Media Production  
Used the software for: 2+ years

### "We have been doing our workorders and PO's since 2013"

July 31, 2017

5.0

I think Axxerion is great time saver. It provides reports into any aspect of the maintenance and locations. The pricing is great which makes it an excellent value. We are very happy with the support and quick responses to our questions and requests. We highly recommend the product.

Pros

Taylor Corporation has been successfully using Axxerion to manage work orders for a variety of machines. Our various locations and assets are setup in the system. We have our own technicians who receive the work orders, perform the job and submit the completed work orders electronically back to their managers. There are more than 4000 assets in the system with the complete their lifecycle, estimated useful life and all repair and maintenance history.

Review Source

DD

David D.  
Facilities Tools and Planning Manager  
Hospitality  
Used the software for: 2+ years

### "Axxerion helps us manage a popular resort and all its maintenance"

July 13, 2017

5.0

Axxerion has good people and project managers who work closely with us. The pricing and support are excellent and straight forward. We highly recommend Axxerion and their solution.

Pros

We have been using Axxerion to track our resort, buildings and assets for a number of years. Maintenance of our facilities is most important for us as a public resort. Axxerion provides easy to use service request reporting, workorder generation and management as well as preventive maintenance schedules and work orders. Axxerion sends us email reminders on important events and any delayed activities. The system is easy-to-use, very flexible, highly configurable and has a lot of functionality.

Review Source

CT

Cindy T.  
Financial Accounting Manager  
Real Estate  
Used the software for: 2+ years

### "Maintenance, Contract management and Financials in one package"

April 24, 2018

5.0

Axxerion's process for updating the system is very smooth. It does not disrupt anything and all your configurations are preserved. We do appreciate this a lot.

Pros

We selected Axxerion after reviewing the available options in the market and we are very happy with our decision. The system provides a lot of functionality and is very easy to implement and use. The support is excellent and ready to help. We highly recommend Axxerion.

Cons

Nothing negative about the system or its support. We are planning to allocate some time to explore the new functionality that Axxerion has introduced lately.

Review Source

MP

Momo P.  
Workplace Support Leader  
Retail  
Used the software for: Less than 6 months

### "Too early for a dipper review "

March 6, 2023

4.0

Pros

Easy to use, and it is easy to navigate between different features.

Cons

Too early to give this kind of feedback then we just started using the tool.

Alternatives considered

[Mapiq](https://www.capterra.com/p/219205/Mapiq/)

Reason for choosing Spacewell

A stable company with global coverage. Possibility to add other products linked to real estate.

Review Source

Response from Spacewell

March 29, 2023

Hi Momo, thank you for leaving a review for Spacewell! We are happy to hear that you found our software easy to use and navigate, and that you are open for new features. Also, we fully understand this is early to share very deep feedback. Thanks again. Really appreciated!

VR

Verified Reviewer  
Reflexis Implementation Manager  
Retail  
Used the software for: 2+ years

### "Robust Feature Set for Property Information Consolidation"

February 9, 2021

4.0

Pros

The retention of a vast amount of site information including maintenance, licensing and other relevant documentation makes Axxerion our choice for managing a large portfolio of properties. Over the years the feature set has grown, including additional user interface options and a streamlined mobile app that can be utilized for retrieving site information and submitting service requests.

Cons

There are no current cons to the software that are a detriment to its use, just a learning curve with navigation and report use/creation that are common in all software. Once learned, the amount of information accessible is robust.

Review Source

SB

Sjoerd B.  
Owner  
Media Production  
Used the software for: 2+ years

### "We rely on Axxerion daily"

June 28, 2017

4.0

Pros

The ability to have all business processes available through 1 system is a big plus. When you do not immediately implement all functionalities at the same time, you can make Axxerion ever more effective step by step. Once implemented the right way, Axxerion becomes a welcome backbone for your company.

Cons

The product needs a major update in the field of interaction design & needs to focus more on mobile opportunities.

Review Source

FB

Francois B.  
Manager  
Real Estate  
Used the software for: 6-12 months

### "Axxerion is a great and well integrated product."

November 15, 2018

5.0

Axxerion staff is very knowledgeable and easy to work with. They are responsive and are ready to jump in and help. We would highly recommend the system.

Pros

We have easily deployed Axxerion to manage maintenance on our large portfolio of properties. The system is highly configurable so we could easily satisfy all of our requirements. Everything is from properties, work orders, inspections, inventory, assets are easily accessible. We can easy dispatch the work to our technicians and custodians and monitor the progress real time.

Cons

Nothing I can think of. I think Axxerion is well thought out so that the modules fit together smoothly and that minimizes the training requirements.

Review Source

RB

Richard B.  
Director  
Facilities Services  
Used the software for: 2+ years

### "Makes our organization more efficient and in control."

June 28, 2017

5.0

Great software!

Pros

Axxerion is easy to access, is flexible, with well integrated solutions. Reporting is possible and is customized if necessary.

Cons

It takes some time in implement, due to the features and functionalities it also takes some time to get to know the software, but support ia always available.

Review Source

YA

Yusuf A.  
Financial Affairs Director  
Real Estate  
Used the software for: Less than 6 months

### "Easy to Use"

November 18, 2022

5.0

Overall, Spacewell is good software that I like and can continue to use.

Pros

It is the software that I have been using for about 6 months to organize workspaces and asset portfolios and has a user-friendly interface.

Cons

I can say that the only minus is the absence of Ios. I didn't see any other deficiencies.

Review Source

Response from Spacewell

November 29, 2022

Hi Yusuf, thank you for leaving a review for Spacewell! We're so happy to hear that you find our software user-friendly and that you would like to continue using it. I've shared your comments about the absence of iOS with our product teams. As we are busy making improvements and adding new features to our solutions this is very useful feedback for them. Thanks again. Really appreciated!

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