# FluentStream Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about FluentStream Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/138973/FluentStream --- # FluentStream Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FluentStream ## What is FluentStream? From intelligent queue routing that fosters first call resolution to customized reporting that provide key insights into support team productivity, the FluentStream Business phone system is designed with call centers in mind. As an innovative leader in business communications, FluentStream offers dynamic cloud-based technology for all businesses and helps you achieve the best performance possible. ## What is FluentStream used for? [VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 71 user reviews Reviews sentiment Positive 92% Neutral 3% Negative 6% Starting price $20 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FluentStream?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.fluentstream.com&name=FluentStream) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FluentStream 4.6 (71) VS. [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $20 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (70) Ease Of Use 4.4 (464) Value For Money 4.6 (56) Value For Money 4.3 (304) Customer Service 4.8 (67) Customer Service 4.1 (336) ## FluentStream alternatives [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (460)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (503)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.7 (876)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/138973/FluentStream/alternatives/) ## FAQs about FluentStream Overview ### What problems does FluentStream solve? FluentStream helps teams solve unreliable phone service, rigid PBX setups, and slow issue resolution by providing stable VoIP calling, easy call routing, mobile access, and fast support. Customer service teams, help desk staff, call centers, and office administrators benefit most when managing extensions, voicemail, faxes, call records, and remote employees. Answer based on 42 reviews Overview ### Which roles and teams benefit most from FluentStream? FluentStream is most used by business owners, presidents, and CEOs who need dependable business communications without managing complex systems. Office managers, operations leaders, and administrative staff rely on it to route calls, support front-desk workflows, handle billing coordination, and keep daily communication organized across teams. Answer based on 68 reviews Overview ### What company size and specific industries is FluentStream built for? FluentStream is designed for small and mid-sized businesses that need a communications platform suited to SMB operations. The vendor description does not name specific industries, so the target audience is best described as small and mid-sized companies across general business sectors. Features and Usability ### What are the key features of FluentStream? FluentStream offers core cloud phone system features like VoIP, call routing, call recording, voicemail, and mobile access. Differentiating features include CRM integration, SMS messaging, e-fax, and customizable call flows with IVR and queue management. Reviewers also frequently highlight the easy admin portal and responsive customer support. Answer based on 42 reviews Pricing ### How much does it cost and what fees or limitations are included? FluentStream starts at $20/user/month for the Essential plan, with Advanced at 30 and Complete at 45 per user monthly, plus a free trial. Reviewers often describe the pricing as reasonable, transparent, and a money-saver versus previous providers, though one noted more complex phone programming for custom setups. Answer based on 14 reviews Integrations ### Which third-party tools and platforms does FluentStream integrate with? FluentStream integrates with CRM tools and Microsoft Teams. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does FluentStream offer? FluentStream provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars offer guided instruction, while documentation and videos support self-paced reference and review of product features and setup steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does FluentStream offer, and how do users rate the experience? FluentStream offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as friendly, patient, knowledgeable, and quick to respond, especially through chat and phone. Some reviewers, however, report billing disputes and occasional delays resolving technical issues. Answer based on 43 reviews Phone support ### How good is FluentStream phone support? FluentStream provides responsive phone support and helpful setup guidance for many businesses using VoIP and call center tools. Small business teams and office admins often find the staff patient, clear, and fast to resolve changes or issues, though some users report inconsistent troubleshooting when call quality or carrier-related outages affect service. Answer based on 20 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Routing 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Transfer 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Transfers live calls to other agents Automatic Call Distribution 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Distribute/route/connect calls Caller ID 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Voice Mail 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages VoIP Connection 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection FluentStream 53 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Distribute/route/connect calls A call center that both makes and receives calls Report incoming and outgoing calls for specific extensions Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Computer-telephony integration is the use of computers to manage telephone calls Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports A call center that primarily receives calls, typically customer service focused Track and monitor incoming call statistics Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple locations Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused Track and monitor outgoing call statistics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System calls multiple numbers at once and connects the agent to the first number that answers Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Active monitoring of systems, applications, or networks Record live video calls to play later View and track pertinent metrics to find patterns and gain insights from data Send messages via SMS Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Turns text into natural sounding speech Manage calls that were missed or not attended Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Track calls answered by employees Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (66) 4.4 Based on 66 reviews ## Pricing Value for money 4.6 (56) Free Trial [View pricing plan details](https://www.capterra.com/p/138973/FluentStream/pricing/) Essential $20.00 Per User,Per Month It includes: - 24/7 Technical Support - 99.99% Service Uptime Guarantee - Browser Dialing - HD Video and Voice Quality - Internet Fax - Multiple Office Support - Personal Onboarding - Unlimited U.S. Calls Advanced $30.00 Per User,Per Month It includes: - 24/7 Technical Support - 99.99% Service Uptime Guarantee - Analytics - Auto-Attendant - Browser Dialing - HD Video and Voice Quality - Internet Fax - Multiple Office Support - Personal Onboarding - SMS / Text Messaging - Unlimited Conferencing - Unlimited U.S. Calls Complete $45.00 Per User,Per Month It includes: - 1000 Free Toll-Free Minutes - 24/7 Technical Support - 99.99% Service Uptime Guarantee - Analytics - Auto-Attendant - Browser Dialing - CRM Integrations - HD Video and Voice Quality - Internet Fax - Multiple Office Support - Personal Onboarding - Post Call Surveys - Return Call Routing - SMS / Text Messaging - Unlimited Conferencing - Unlimited U.S. Calls Value for money 4.6 (56) 4.6 Based on 56 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (67) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (67) 4.8 Based on 67 reviews ## User reviews Overall rating 4.6 Based on 71 reviews Filter by rating 5(50) 4(15) 3(2) 2(3) 1(1) Mentioned topic Sorted by most recent DG Diane G. Assistant Accounting ### "still the best around" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 overall, fluentstream is a great company, phone system works well, no issues, if there ever is or was an issue just call and they fix it right away Pros same as before easy to use, website is easy to navigate and phones work well. customer service is great as well Cons as of now I have no cons, we have been customers for quite some time and all is going strong with no complaints Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GT George T. CEO Hospital & Health Care ### "Stay Away at ALL costs from Fluent Stream. " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 5, 2024 Terrible. They now take much longer to fix any problems, and their customer service is "lip service" Pros Not much. The positive reviews they've received are suspect. We've been with them over a dozen years, and they mess up big time every few years. Their customer support is "lip-service" as their errors have been costly to my company. If you wish to lose $---go ahead with them. They've made errors in our messages-and ask the caller to leave a message-but no cue---so no message is left. They tried to upsell service to an employee-who had no authority-and I found out after I received a crazy bill. Lood at the one stars, as they're valid, They used to be 2.5 stars---not sure how they're at 4.6 to 4.8. Cons See above. Customer service. Their inability to fix problems in a timely fashion' Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Compatibility, price, online features, customer service which is terrible in the past few years Alternatives considered [Timecloud](https://www.capterra.com/p/188513/TimeCloud/) Reasons for choosing FluentStream Didn't do enough research or comparisons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RV Russell V. AR AP Security and Investigations ### "Good service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2024 Pros Super easy to find recorded calls for fact finding or customer issues, and easy to reroute calls during on/off business hours. Cons none; I find it super useful and easy to navigate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Leigh S. Billing Medical Practice ### "FluentStream makes my job easier." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2024 For the time I have been using FluentStream with my company, it has been a very positive experience. Pros My favorite aspect is the transcription of the voicemail to my email. Cons Some times we have internet issues and that causes the phones to not be usable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Jay W. Owner Printing ### "Excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2024 Pros Cost and connectivity, very low cost and connectivity is excellent. Cons No Cons Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP MaryBeth P. Director of Audit - Insurances Insurance ### "FluentStream" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 20, 2024 Excellent so far so good. Phone lines work great and billing is simple. Pros Easy of logging in to get and pay monthly bill. Cons I can't think of anything that I dislike. I use the online portal to pay the bill and that's it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Sharon C. Family Service Specialist Education Management ### "Not sure what you mean by this question. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 5, 2024 Pros Being able to fax to offices in a timely manner. And it allows to see if the fax does not go through. Cons As of now since I've been using it there is nothing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DW Denise W. Office Manager HR Hospital & Health Care ### "Great Customer Service!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2024 Pros The job was done a timely and same day manner. Cons There has not been any problems with using FluentStream. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OL Oliver L. Medical Director Health, Wellness and Fitness ### "Over charged for 5 years, refused full refund!" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 30, 2020 At first good, at the end less than satisfactory, actually very disappointing. This not the company we contracted with in 2015. Pros At this time: none. There is nothing positive to add. Cons This was a VOIP service which worked well at first. Over the last year service for technical problems was poor, especially with the call forwarding feature. In April of 2017 my wife was diagnosed with cancer. We also had to close a second office. Up to April 2017 we were using 6 lines. With the office closure of the second office, 2 lines were dropped and Fluentstream was notified of this. However, they continued to bill for 6 lines instead of 4. Then in July 2019 they upped the number of lines to 8. All told this amounted to $1799.00. When we finally caught the problem with the bill this last month we notified them. We also told them we were changing to another vendor. This was probably a mistake. The cited a clause in the contract that stated we had 30 days to dispute any charges. Their monthly statement does not have this stipulation. They knew we were changing vendors, but offered a credit on future bills of $899 or $354 in cash. We are very disappointed with the whole experience with this company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ John J. Head of Sales Information Technology and Services ### "An upstart VOIP provider that will give the big names a run for their money!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2020 It's been world-class amazing from the sales process, to onboarding, to daily use. Pros The software is fairly straightforward like most VOIP systems. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use. Cons Nothing really. Some things are a little harder to find compared to the bigger systems because they're a new vendor. But they're constantly upgrading and making the system easier and easier to use. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Vonage had no US based support, and it was terrible to get little things fixed in a timely manner. Also, it was very expensive. Reasons for choosing FluentStream Their sales process was really consultative, they offered a 30 day free trial, and weren't pushy. They took the time to understand my needs and really build out a structure that worked for me and my team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/138973/FluentStream/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.