--- title: "Onspring Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Onspring the right Risk Management solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/138931/Audit-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Onspring 4.8 (105) [View alternatives](https://www.capterra.com/p/138931/Audit-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Onspring Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews KA Kate A Data CoordinatorReal Estate, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “You can start with a blank slate and build exactly what you need or use premade apps within the platform.“ October 15, 2025 JC Justin C Sr. Information security analystComputer Software, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “However, some of the layouts feel dated or too basic—like a glorified Excel table.“ October 15, 2025 AF ALEXANDER F Regulatory and Compliance SpecialistChemicals, 10,001+ employeesUsed the software for: 6-12 months. “I learned a lot about the program's capabilities from others as well as covering a lot of GRC topics from the panels.“ October 15, 2025 KA Kate A Data CoordinatorReal Estate, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I think the biggest con is that because the possibilities are endless, there is a lot to learn.“ October 15, 2025 KM Karen M GRC ManagerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Onspring is always helpful and takes the customers ideas and makes enhancements to the platform which makes it easier to use.“ October 15, 2025 JT J T Compliance OfficerHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “The lack of being able to schedule a survey campaign.“ April 1, 2024 TS TC S Data ManagerReal Estate, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The interface is intuitive, and the ongoing enhancements have only made it stronger.“ October 15, 2025 VL VANESSA L Chief Internal AuditGovernment Administration, 51 - 200 employeesUsed the software for: More than 2 years. “High cost. “ August 22, 2024 ## Showing most helpful reviews Showing 1-25 of 105 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Vendor Manager Used the software for: 1-3 years ### "Great tool and easy to use" May 27, 2020 5.0 OnSpring has allowed us to manage projects, contracts, and vendors in a whole new way. No longer are items stored in multiple areas, they are all right in here in one easy to use tool. The team at OnSpring is extremely helpful and the best group of people to work with. They are extremely flexible and understood our needs from the start. I cannot say enough about this company overall. Pros OnSpring is honestly THE easiest software to use. Right from the start the layout is appealing and not overwhelming at all. Without any formal training, a user can quickly figure out how to use it and be up and working in no time. Cons At this point, I cannot think of a downside to the software. Everything we have needed OnSpring to do, it does! Review Source AM Alexander M. Internal Audit Used the software for: Less than 1 year ### "Love onspring" October 16, 2025 5.0 It’s been great, very easy to onboard and to use Onspring for internal audit and Sox control testing Pros Functionality of the customizations provides lots of flexibility with how you build the local instance Cons It would be nice to be able to link controls when writing narratives so that you can click on control Review Source R Reviewer Chief Internal Audit Used the software for: 3-5 years ### "onspring spf" August 29, 2024 3.0 Average software for the price. storage availability for documents for continuity purposes. Pros OK software to use, basic audit functions Cons not user friendly- does not consider the requirements of IIA- hard to create other tabs. High cost. Review Source R Reviewer Information Security Analyst Used the software for: 1-3 years ### "Highly critical Onspring review " October 16, 2024 5.0 I am enjoying it and finding value. We were able to automate much of our evidence collection during our most recent SOC 2 type 2 assessment period. I expected the platform to be too simple since it's primarily a no-code environment but am surprised by what we have been able to accomplish. Pros I like the ease of use and while I am comfortable programming, the no-code approach makes it much easier to collaborate with project managers and other associates who may happen to be less technical. Cons If I had to say something, I would have preferred to have the community resources available within either the production or dev instance rather than tracking 3 passwords but it's not that big of a deal. Review Source R Reviewer Business Intelligence Engineer Used the software for: 3-5 years ### "I recommend Onspring to EVERYONE" October 16, 2024 4.0 As a System Admin who builds completely organic solutions for a variety of teams, Onspring has been able to solve an array of efficiency gaps in our project management processes, allowing us to employ thought-based automation, without losing the human driven elements. Pros The product is not limited to just GRC/TPRM - Onspring can be used to replace many processes that currently use multiple programs such as Excel, Access, Outlook, OneNote, etc. and connect those processes into one centralized location. Cons The inability for some features to "interact" with non-users. We have a number of stakeholders that would benefit from the ability to approve/reject items via workflow, or receive report attachments but do not need an Onspring license due to their extremely limited need to access the system. Review Source SS Scott S. Mgr. Int'l Compliance and Regulatory Support Used the software for: Less than 1 year ### "6 month User Experience Thus Far" November 10, 2022 5.0 My team loves the platform, the ease of use, and the capabilities. We are looking forward to see how we can do more. Pros Ability to self-develop and implement changes on the fly. Ability to adapt the software to the needs of our various teams. Cons Learning how to implement some of the training to our specific needs. The training is easy to follow but trying to tailor it to our needs is a little challenging. Review Source R Reviewer Head of Procurement Used the software for: 3-5 years ### "All in one place" April 20, 2022 5.0 Honestly fantastic, support is incredible. Where else in your career have you seen, Procurement, Vendor Management, Compliance, Risk and IT Security all in one tool ? Pros The Software is easy to use and to create new forms, dashboards and reports. Cons At time the coding language shortcoming requires you to use inverse logic example instead of turn right, you have to turn left 3 times (equivalent to turn right) Review Source R Reviewer Director of Internal Audit Used the software for: 3-5 years ### "Review" April 12, 2022 5.0 I use this product for internal audit at the bank I work at. We store our workpapers in it for audits we perform. We do our risk assessment in it. We track findings and do our schedule in Onspring. We use it to maintain our list of key internal controls for COSO and document our testing of those controls monthly in this tool. Pros The product is very customizable and easy to understand once you learn it is a relational database with a user interface of easy to understand charts/graphs on top of it. Cons Mapping feature - this one is new but additional features to customize map overlays based on census tract information would be useful in mapping. Review Source R Reviewer GRC Technology Lead Used the software for: 3-5 years ### "Flexible and Valuable GRC Platform" October 11, 2023 5.0 Enterprise risks, functional risks, vendor risks, controls repository mapped to unified compliance framework, controls testing, compliance tracking/reporting, service request management, model inventory management, asset management, and executive GRC reporting. Pros Flexibility to configure base solutions and create completely new applications. Cons Complex workflows are still difficult to configure and manage, but the workflow engine works great for straightforward review and approval workflow use cases. Review Source MS Molly S. Risk Analyst Used the software for: Less than 1 year ### "Brand New User" October 9, 2025 5.0 I am new to the software (~3 months) but yet its has been very easy to pick up on and start creating basic apps and various functions Pros The organized layout has made customizing apps so easy. It's easy to navigate when you're looking for a specific function Cons Inability to delete certain fields after they've been created. When customizing the layout of pages it quickly becomes burdensome to scroll through a list of fields that will never be used Review Source JJ Julie J. Senior IT Auditor Used the software for: 3-5 years ### "Onspring delivers versatility, flexibility and tons of Business Solutions!" March 25, 2021 5.0 We replaced our Audit Software for a great cost reduction, administration resource reduction and complexity reduction. We streamlined our Audit process within Onspring very quickly, start to finish, easily within 3 months so we could cancel our old license/agreement. we are very happy with it, and we know we can expand on this to include more when we are ready. Pros It was far less expensive and complicated than our previous Audit Planning & Tracking software! It cut out probably 10-20 hours a week of Administration effort! I love that it is Compliance Tracker, an Audit software, an Issues and Incident manager, a GRC tool, A vendor and contract management tool and MORE....you can have them help you, as much, or as little as you want. Cons If you understand coding and HTML, it helps you help yourself; but the Onspring family is also there to help. Review Source R Reviewer IT Governance Analyst Used the software for: Less than 1 year ### "Outstanding capability" October 16, 2025 5.0 Pros The vast amount of options and features available for use as a GRC analyst has been outstanding for getting my company on the right track Cons Higher learning curve at first, but that is something you'd have with any new software. Their training and support team has been incredibly helpful getting through that learning curve. Review Source R Reviewer Cybersecurity Analyst Used the software for: 1-3 years ### "Cybersecurity GRC Review of Onspring" October 16, 2024 5.0 Onspring has been super easy to work with and learn as a new Onspring user. My prior company utilized a different platform and I came in right as we rolled Onspring out and it was very user friendly and easy to learn. Pros I love the customization and automation that Onspring has allowed. Cons The selected API for Black Kite. I love the integration but would love to see different information being pulled. We currently have an enhancement request out with the wish list. Examples: RSI, DBI information and the ability to pull in focus tags. Review Source R Reviewer Sr. Risk Engineer Used the software for: 3-5 years ### "Onspring, there is no other way." October 16, 2024 5.0 Excellent service and reliability. Consistent and customer driven. Onspring wants to know how to make improvements based on what the customer needs. Pros The flexibility and customizable features to match your companies priorities and strategy. Cons If you are not properly trained, you can get carried away and over engineer the product and do too much. Keep it simple at first. Review Source R Reviewer Risk & Compliance Technical Specialist Used the software for: 1-3 years ### "Best Bang for your Buck" April 12, 2022 5.0 Our company had left a previous provider due to issues with the platform and customer service. We've been blown away by the experience we've had after selecting Onspring. Pros Out of the box options available and full customization options - we were able to decide how much time and effort to apply to customization before implementation. End users are happy with the ease of use. Management is happy with the reports and export capabilities. As an admin, the trainings Onspring conducts and the customer service Onspring provides is extremely helpful and this is, in my opinion, what really makes them standout. Cons Some of the webinars they offer fall short, but the webinars are an added bonus anyway. Onspring provides an app to give feedback and request enhancements - so they're aware of areas to improve. They're transparent about if/when the enhancement will be considered or implemented! Review Source R Reviewer Principal Security Architect Used the software for: 1-3 years ### "The nuts and bolts of GRC program " April 25, 2022 4.0 Excellent Pros When we wanted to build a foundation for our GRC program, we wanted to align it with a strong technology platform to be pillar, after evaluating multiple platforms we went ahead with Onspring as our first choice as it enabled integration with our existing controls and processes stack The hierarchical build is a mechanism we leveraged across multiple applications and a customized dashboards helped reporting to the board easily. Cons The manual intrusive work that has to be done when configuring the applications. Review Source R Reviewer Cyber Security Administrator Used the software for: Less than 1 year ### "Onspring Survey - A must for organizational GRC Initiatives to Meet Internal Audit and Compliance Re" October 28, 2022 5.0 It is a very easy product to use from startup. Pros The software is easy to use, and the networking and dashboard functions are so valuable along with the customized reporting. Cons Need to be able to import NIST SP800-53, SP800-66, and NOST Cybersecurity Framework easier. Most organizations are using NIST Standards and Guidelines to secure their organization and audited internally and externally against these Standards. CMS audits organizations against NIST in the Healthcare industry so it is very important for us to incorporate into Onspring. Review Source R Reviewer Security Architect Used the software for: 1-3 years ### "Fantastic GRC platform that can do SO much more!" October 10, 2023 5.0 Fantastic support, client team, and overall experience. Pros The flexible, no-code ability to automate business processes beyond just a normal GRC. The platform was clearly well thought out on how it can completely empower a business to improve its own processes . Cons Scoping out internal processes to transition to Onspring and the execution order with less mature processes. Review Source Aaron F. Sr Dir ERM and IA Used the software for: 3-5 years ### "Best in Flexibility and Use Case Solutions" October 6, 2023 5.0 Great service, cost, self administration, learning, community, complete package. Pros It met us where we are in our maturity and is scalable as we grow and add use cases. Cons Great improvements in visualizations, still growing there. Review Source R Reviewer Security Risk Analyst Used the software for: 3-5 years ### "Overall a very useful tool" April 20, 2022 4.0 Onspring is a good tool for project/process management. Their customer service is very good, if there is not an existing solution they will work with you to come up with good alternatives. Pros The ability to link together applications to create a more streamlined process flow. Cons It would be nice to have a more reasonable "Lite User" license option so that other departments that do not have access would have some functionality in the system. Review Source R Reviewer Compliance Officer Used the software for: 3-5 years ### "Don't Think Twice - Onspring is the Way to Go" April 2, 2024 5.0 Our experience with Onspring has been great. From sales to support, no complaints here. Pros Platform ease of use, customization, training materials, and the "Admin of Demand" option for those times you need additional 1:1 assistance. Cons The lack of being able to schedule a survey campaign. Review Source R Reviewer Advisor Used the software for: Less than 1 year ### "A great product review" October 15, 2024 5.0 We are just about to go live with the product, but so far so good! Pros Customizability, scalability, user friendly, easily adoptable by even the most distant users Cons As an admin, it can be a lot to manage because it scales so quickly. I find the reporting fantastic, but translating reports into complex metric visuals can be very challenging (heat map) Review Source R Reviewer Issues Governance Used the software for: Less than 1 year ### "Issues Governance" October 9, 2023 5.0 It's great for implementing with multiple teams and products. Pros The low code/no code interface makes customization easy. Cons the save record is hardcoded to the top of the record. Review Source R Reviewer Internal Audit Project Manager Used the software for: 3-5 years ### "Onspring Value" October 14, 2022 5.0 I've found Onspring very ease to use & deploy. It brings value to all business areas, and helps bring different areas of a company together. The customer support is excellent and they continue to evolve and add new features / solutions. Pros Easy to deploy, customize, & scale. Excellent customer service with everyone trying to understand your needs, and how to deliver value. Cons Nothing major as Onspring has easily met and exceeded our expectations. Review Source R Reviewer PMO Consultant Used the software for: 1-3 years ### "Onspring fits your needs" September 30, 2019 5.0 I have had a fully immersed experience in Onspring. I came in knowing nothing and now i'm told (by Onspring support staff) that i'm one of the most experienced admins they have. It took less than a year to become a SME. Once you understand how to use the system and it's capabilities, it's pretty simple to use. It has given me the ability to automate so much more than I ever planned! Pros Almost anything that I wanted to do, could be done. Even if I couldn't figure it out myself, the support staff would always find a way. Cons I like that you can use multiple tabs while configuring/testing, but I hate that if you change one tab to test in a different role, then toggle back to another tab, all of the tabs have changed to that role. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.