--- title: "Onspring Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Onspring the right Risk Management solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/138931/Audit-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Onspring 4.8 (105) [View alternatives](https://www.capterra.com/p/138931/Audit-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Onspring Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews KA Kate A Data CoordinatorReal Estate, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “You can start with a blank slate and build exactly what you need or use premade apps within the platform.“ October 15, 2025 JC Justin C Sr. Information security analystComputer Software, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “However, some of the layouts feel dated or too basic—like a glorified Excel table.“ October 15, 2025 AF ALEXANDER F Regulatory and Compliance SpecialistChemicals, 10,001+ employeesUsed the software for: 6-12 months. “I learned a lot about the program's capabilities from others as well as covering a lot of GRC topics from the panels.“ October 15, 2025 KA Kate A Data CoordinatorReal Estate, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I think the biggest con is that because the possibilities are endless, there is a lot to learn.“ October 15, 2025 KM Karen M GRC ManagerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Onspring is always helpful and takes the customers ideas and makes enhancements to the platform which makes it easier to use.“ October 15, 2025 JT J T Compliance OfficerHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “The lack of being able to schedule a survey campaign.“ April 1, 2024 TS TC S Data ManagerReal Estate, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The interface is intuitive, and the ongoing enhancements have only made it stronger.“ October 15, 2025 VL VANESSA L Chief Internal AuditGovernment Administration, 51 - 200 employeesUsed the software for: More than 2 years. “High cost. “ August 22, 2024 ## Showing most helpful reviews Showing 1-25 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle D. Vendor Manager Insurance Used the software for: 1-2 years ### "Great tool and easy to use" May 22, 2020 5.0 OnSpring has allowed us to manage projects, contracts, and vendors in a whole new way. No longer are items stored in multiple areas, they are all right in here in one easy to use tool. The team at OnSpring is extremely helpful and the best group of people to work with. They are extremely flexible and understood our needs from the start. I cannot say enough about this company overall. Pros OnSpring is honestly THE easiest software to use. Right from the start the layout is appealing and not overwhelming at all. Without any formal training, a user can quickly figure out how to use it and be up and working in no time. Cons At this point, I cannot think of a downside to the software. Everything we have needed OnSpring to do, it does! Review Source Response from Onspring March 12, 2021 Thank you for providing such a great review of Onspring! We are glad to hear the software platform has been so beneficial for your organization. And, we're just as delighted to hear about your positive experience with our team. We appreciate your partnership with us and always, your feedback. AF ALEXANDER F. Regulatory and Compliance Specialist Chemicals Used the software for: 6-12 months ### "Newcomer Approved" October 15, 2025 5.0 Onspring has helped consolidate my workload to a point where a day of work can now take half the time. It has helped immensely. Pros An enjoyable networking experience. I learned a lot about the program's capabilities from others as well as covering a lot of GRC topics from the panels. Cons It is hard to find anything wrong. It was well executed and there was constant support. I could nitpick that the nametags were a little bulky. Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Alexander! We hope to see you at Connect again next year. VL VANESSA L. Chief Internal Audit Government Administration Used the software for: 2+ years ### "onspring spf" August 22, 2024 3.0 Average software for the price. storage availability for documents for continuity purposes. Pros OK software to use, basic audit functions Cons not user friendly- does not consider the requirements of IIA- hard to create other tabs. High cost. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Onspring I don't know I was not the one who procured it Review Source Response from Onspring October 17, 2024 Thank you for your review. Our users often find Onspring easy to use so I'm wondering if our free Friday training may be able to help with any questions you have? MS Molly S. Risk Analyst Banking Used the software for: Less than 6 months ### "Brand New User" October 7, 2025 5.0 I am new to the software (~3 months) but yet its has been very easy to pick up on and start creating basic apps and various functions Pros The organized layout has made customizing apps so easy. It's easy to navigate when you're looking for a specific function Cons Inability to delete certain fields after they've been created. When customizing the layout of pages it quickly becomes burdensome to scroll through a list of fields that will never be used Review Source Response from Onspring October 9, 2025 Thank you for the review Molly! We're happy to hear your finding Onspring easy to use. If you need any ideas on customizing layouts in Onspring, head to the Onspring Community or get tips and tricks in our monthly Free Friday Training sessions. SV Stephanie V. Information Security Analyst Entertainment Used the software for: 2+ years ### "Onspring for GRC!" October 14, 2025 5.0 Pros The customer support team has been extremely helpful, especially when you are learning the application. The ability to create any workflow freely gives you control and flexibility, especially for vendor management Cons There are no cons to Onspring, I absolutely love the application and the possibilities are endless!! Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Stephanie! We really appreciate it.  MW Mollie W. Enterprise Risk Management Specialist Insurance Used the software for: 6-12 months ### "Great GRC tool" October 14, 2025 5.0 I use onspring for risk management, and we have really enjoyed how much easier onspring use makes our processes. Pros It is easy to use and very customizable. They have great support so you can confidently build on your own. Cons They have a plan to add AI to Onspring, but I would have liked to have seen this implemented faster and sooner. Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Mollie! If there is anything specific we can do to make us a platform you would recommend to others, please let us know.  KA Kate A. Data Coordinator Real Estate Used the software for: 6-12 months ### "OnSpring- unlimited possibilities " October 15, 2025 5.0 Great company with a great support team. Everyone from my company’s rep to the training team have all been very knowledgeable and helpful. Pros The program has endless possibilities. Everything is customizable for your needs. You can start with a blank slate and build exactly what you need or use premade apps within the platform. Cons I have not had any bad experiences with OnSpring so far. I think the biggest con is that because the possibilities are endless, there is a lot to learn. Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Kate! We really appreciate it.  GA Greg A. IT Governance Analyst Insurance Used the software for: Less than 6 months ### "Outstanding capability" October 15, 2025 5.0 Pros The vast amount of options and features available for use as a GRC analyst has been outstanding for getting my company on the right track Cons Higher learning curve at first, but that is something you'd have with any new software. Their training and support team has been incredibly helpful getting through that learning curve. Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Greg! We really appreciate it.  JC Justin C. Sr. Information security analyst Computer Software Used the software for: 6-12 months ### "Dolby Review" October 15, 2025 5.0 My overall experience with Onspring has been amazing thus far. I’m looking forward to seeing how much we can grow it. Pros The thing I like most about using Onspring is its ease of use. Takes a bit of training of course but otherwise very easy to set up and the support is 100% Cons The main thing I like about Onspring is its ease of use. However, some of the layouts feel dated or too basic—like a glorified Excel table. Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Justin! If there is anything specific we can do to make Onspring a platform you would recommend to others, please let us know.  TS TC S. Data Manager Real Estate Used the software for: Less than 6 months ### "Early Adopter " October 15, 2025 5.0 As an early adopter, I’ve watched Onspring grow from a promising platform into an essential business tool. Its flexibility let us build workflows around our needs instead of forcing us to adapt. The interface is intuitive, and the ongoing enhancements have only made it stronger. What really sets Onspring apart is the support team—they’ve consistently listened, responded, and evolved the product with user feedback. It’s rare to see that level of partnership. Onspring has become a core part of how we manage risk, streamline processes, and stay aligned as a team. Pros What I like most is the Flexiblity intuitiveness, highly customizable, has great support, evolves with user feedback. Cons What I like least is the Initial setup can be complex, and advanced customization may require time or support. Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, TC! If there is anything specific we can do to make us a platform you would recommend to others, please let us know.  JA John A. GRC Technology Lead Insurance Used the software for: 2+ years ### "Flexible and Valuable GRC Platform" October 5, 2023 5.0 Enterprise risks, functional risks, vendor risks, controls repository mapped to unified compliance framework, controls testing, compliance tracking/reporting, service request management, model inventory management, asset management, and executive GRC reporting. Pros Flexibility to configure base solutions and create completely new applications. Cons Complex workflows are still difficult to configure and manage, but the workflow engine works great for straightforward review and approval workflow use cases. Switched from [LogicManager](https://www.capterra.com/p/176999/LogicManager/) Better reporting capabilities, more flexibility to configure/administer, cost, and ability to establish enterprise GRC platform. Review Source Response from Onspring October 13, 2023 John - Thank you so much for the thorough recap of your experience with Onspring. We truly appreciate your time and love having you be a part of our Onspring community. OB Olivia B. Vendor Manager Insurance Used the software for: 1-2 years ### "Onspring Review: Olivia Blackburn" October 11, 2022 5.0 I love using Onspring. Our consultants (Tutela) are great, and very knowledgeable. The Onspring essentials training has helped for me to do development work on my own. Pros The ability to customize the software on your own in whichever way you need it to work for your organization. Cons esignature platform is currently missing. Alternatives considered [OneTrust](https://www.capterra.com/p/174564/OneTrust/) Reason for choosing Onspring More functionality and out of the box solutions. Review Source Response from Onspring October 13, 2022 Thank you for leaving a review of Onspring, Olivia! And we appreciate your input on the esignature functionality; we have that in the works for 2024 features! SS Scott S. Sr. Risk Engineer Financial Services Used the software for: 2+ years ### "Onspring, there is no other way." October 9, 2024 5.0 Excellent service and reliability. Consistent and customer driven. Onspring wants to know how to make improvements based on what the customer needs. Pros The flexibility and customizable features to match your companies priorities and strategy. Cons If you are not properly trained, you can get carried away and over engineer the product and do too much. Keep it simple at first. Review Source Response from Onspring October 17, 2024 Thank you Scott for your thoughtful review. And yes, your advice on keeping it simple to start is spot-on. RK Rhonda K. Compliance Officer Financial Services Used the software for: 2+ years ### "Optimize efficiency with user friendly software" March 11, 2021 5.0 We use Onspring to manage and automate a number of our compliance processes including logs, compliance testing, audit testing, regulatory filings, pre-approval forms and workflows. We add new use cases to it every year. Pros Onspring allowed us to create bespoke solutions that optimize our current processes and workflows. End-user adoption has been high and all users find the solution intuitive and easy to use with very little training. If you can read, you can use Onspring. I love the ability to continue leveraging the data we have in the system to create new time-saving solutions for little to no capital outlay. The system is incredibly flexible and if I miss adding a field that is needed for metrics or other purposes, I can add it myself and begin using it immediately. You truly can configure the system to do almost anything you would like it to. The Onspring platform is meant to be customized, so the applications work well and don't experience some of the problems that customization creates in other systems. The more you use the platform, the more ways you find to leverage it to save time. Cons There is very little I do not like about the software. Quite often the features I hoped for to make administration or use of it easier are added to new updates. Quite often, I didn't even know that I wanted an upgrade to functionality until they create it and make the system even better than it already was. One downfall though is that infinite scrolling was added in the most recent update and it has slowed down my ability to get to the record that is needed. Rather than being able to click on page three of my dashboard report, I have to scroll and wait for the system to load the second and then the third page of results. Although I consider it a minor issue, there is no ability to define column size in reports, so dashboard reporting does not always use real estate as efficiently as I would like. Any other system limitations are easily dealt with through good design upon setup. Reason for choosing Onspring The flexibility of Onspring was unparalleled. It was clear that we would be able to create new use cases as use the software for many workflows. It was also less expensive, however, that was not our primary determining factor. Review Source Response from Onspring March 17, 2021 Wow! Thank you for such a great review! It's always wonderful to hear how easy it is for our customers to adjust their configuration of Onspring to fit their individual use cases and business needs. And we really value the transparent feedback on dashboard columns and infinite scrolling. This type of direct information is exactly what helps us refine enhancements for this year's product roadmap. Appreciate you taking the time to write this! BM Becca M. Risk & Compliance Technical Specialist Insurance Used the software for: 1-2 years ### "Best Bang for your Buck" April 11, 2022 5.0 Our company had left a previous provider due to issues with the platform and customer service. We've been blown away by the experience we've had after selecting Onspring. Pros Out of the box options available and full customization options - we were able to decide how much time and effort to apply to customization before implementation. End users are happy with the ease of use. Management is happy with the reports and export capabilities. As an admin, the trainings Onspring conducts and the customer service Onspring provides is extremely helpful and this is, in my opinion, what really makes them standout. Cons Some of the webinars they offer fall short, but the webinars are an added bonus anyway. Onspring provides an app to give feedback and request enhancements - so they're aware of areas to improve. They're transparent about if/when the enhancement will be considered or implemented! Reason for choosing Onspring We met with other similarly priced companies and felt Onspring could offer the best option for our price range. Review Source Response from Onspring April 12, 2022 Becca - You are the best. None of us at Onspring could ask for a better review description than "Best Bang for your Buck." We truly appreciate you taking time out of your day to post a review of Onspring. And appreciate your candor about webinar content - I'd like to follow up with you on this front to understand what we could provide that would be more beneficial in this area. VE Velma E. Information Security Manager Hospitality Used the software for: 2+ years ### "Onspring is great" October 10, 2023 5.0 Pros The flexibility and power to do almost anything I want! Cons Version history is somewhat difficult to use - I hope they will improve this feature to make it easier to specific who updated the specifici field and when they did. Review Source Response from Onspring October 12, 2023 Thank you so much for taking the time to post a review about your Onspring experience, Velma! We really appreciate it. And the product team now has your input on the version history feedback. JF Jen F. Director of Internal Audit Entertainment Used the software for: 2+ years ### "Onspring is the GOAT!" October 5, 2023 5.0 Onspring has great people who have supported us and worked with us as be expand our use cases Pros Customization is amazing! We have been able to build over 16 critical modules for our team Cons The change reporting could be better, and the interface could be sleeker with more customization Review Source Response from Onspring October 9, 2023 Best review left for Onspring EVER!!!!! Appreciate you sharing your favs and areas for improvement (the latter is heading over to our product team). VG Venona G. Manager, NERC Compliance Utilities Used the software for: 6-12 months ### "Positive Onspring Experience" October 9, 2024 5.0 I'm a new user but so far it has been positive. The business partner I work with provides tremendous support and is incredibly knowledgeable of the Onspring product. Pros It's flexibility, customization capability and it's user friendliness. The business partners they choose are highly rated in their capabilities and eagerness to assist all users. Cons The only con would be my inability to find the time to fully educate myself on it's capabilities. There is a lot out there. Review Source Response from Onspring October 21, 2024 Thank you for taking the time to review Onspring. We greatly appreciate your noting the extensive flexibility of the software! We are so pleased you've had a positive experience and that you work with a business partner who has the answers you need! Thank you again! ES Erin S. Corporate Auditor Retail Used the software for: 1-2 years ### "Corporate Auditor" October 8, 2024 5.0 We utilize Onspring for our internal audit engagements, so we only use a tiny part of what Onspring has to offer. However, we thoroughly enjoy the experience and think the admin trainings were very helpful. Pros Very intuitive and if we are unable to figure something out, a rep from Onspring is always so helpful! Cons We would love to use the portal but it is not feasible at this time. Review Source Response from Onspring October 17, 2024 Erin - We are thrilled that you find our platform so intuitive. And, it sounds like our support team has also been able to assist. Thank you for your kind review and should you have product suggestions, please submit via the Community. BP Brianna P. Cybersecurity Analyst Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "OnSpring Review" October 9, 2024 4.0 Pros The flexibility that allows us users to bring our visions to life. We really like how we can design specifically what we are looking for. We recently used OnSpring for our CMMC self assessments for the first time, and it has shown to be way better and faster on our end. The community is also amazing! Cons During our CMMC self assessments, we require practice owners to submit evidence, which are primarily screenshots. in order to view these, we have to download those images instead of it popping up in OnSpring. Review Source Response from Onspring October 17, 2024 Brianna - Thank you for this fantastic review! I also enjoyed meeting you in-person at our user conference. Please submit a product request in the Community for the feature for the self assessments and we will take a look at it. Thank you again for being a loyal client! BA Benny A. Mrg, Technology Audit and GRC Program Utilities Used the software for: 2+ years ### "No Code Solution" October 5, 2023 5.0 Pros No code configuration, user friendly, great features, and tech support. Cons I have not found anything I don't like yet. Review Source Response from Onspring October 11, 2023 Short and sweet. That's how we roll, too. Thanks for leaving a review Benny - truly appreciate your role in our community. KK Katelyn K. VP Internal Audit Entertainment Used the software for: 2+ years ### "Wow! Onspring is Great & My Team has never been more efficient!" October 5, 2023 5.0 Pros Onspring is a flexible product with tons of use cases - it has increased the efficiency and effectiveness of my team! Cons Formatting for reports and charts could definitely be improved Alternatives considered [Riskonnect Business Continuity and Resilience](https://www.capterra.com/p/10005889/Riskonnect-Business-Continuity-and-Resilience/) Review Source Response from Onspring October 13, 2023 Katelyn - Thank you so much for this awesome review of Onspring! We love having you and your team in our Onspring community! BM Bradley M. Audit Manager Banking Used the software for: 1-2 years ### "No more spreadsheets" April 11, 2022 5.0 Eliminating spreadsheets to track audit work. Pros Controls and exception follow up. Getting these out of spreadsheets and implementing automated notices has been a major time saver. Cons The ability to customize can be daunting. Onspring is always willing to help with this. Reason for choosing Onspring The ability to control the customization. It can be daunting, but there are a lot of features we have been able to mold for our needs very quickly. Review Source Response from Onspring April 12, 2022 Bradley - Really appreciate you taking the time to post a review of Onspring. We are always glad to help you plan customizations, so feel free to contact your Customer Success Manager whenever! Thanks again! AK Ashok K. Senior Manager Information Technology and Services Used the software for: 2+ years ### "IT GRC Platform" May 22, 2020 4.0 Pros The platform is lightweight and not too heavy with graphics. A good number of use cases around Audit, Risk Management, Controls Assurance, Vendor Management etc. Platform administration is not too difficult. Training videos were helpful in understanding the features and the how to's of administration. Cons Need out of the box connectors for 3rd party software integration. Reporting is ok but could be better. Review Source Response from Onspring March 12, 2021 Thank you for the candid and helpful feedback in your review of Onspring. Since your post, we have added multiple data connectors, several of which feed cyber and financial data directly into Onspring so that you can immediately action new data from your 3rd-party subscriptions. Additionally, our most recent platform release focuses on new analytics features to provide even more flexibility and customization in reporting. I encourage you to reach out to your dedicated customer success representative to discuss how you can take advantage of these improvements. RM Ross M. Internal Audit Project Manager Utilities Used the software for: 2+ years ### "Onspring Value" October 10, 2022 5.0 I've found Onspring very ease to use & deploy. It brings value to all business areas, and helps bring different areas of a company together. The customer support is excellent and they continue to evolve and add new features / solutions. Pros Easy to deploy, customize, & scale. Excellent customer service with everyone trying to understand your needs, and how to deliver value. Cons Nothing major as Onspring has easily met and exceeded our expectations. Review Source Response from Onspring October 14, 2022 Thank you for posting a review of your experience with Onspring, Ross. We are glad we are meeting your expectations and helping you find ways to add value across your organization. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.