# Page 9 | Motive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Motive the right Transportation Management solution for you? Explore 1687 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138669/Motive/reviews --- Motive 4.5 (1687) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Motive ## Showing most helpful reviews Showing 201-225 of 1687 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RF Roy F. Owner/operator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good working system" November 12, 2022 3.0 Overall motive is a decent system.The wifi is really the only big complaint I have with it. Pros It's relatively easy to navigate and works as it should. Cons The wifi they sell with your elog package is 0.5gb/month and it doesnt even come close to being enough data to run an elog for a month.Motive elog is the only thing I run on that tablet.The keep truckin/motive wifi doesn't work very well at all,I normally have to run it off the hotspot on my phone. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Motive A friend swayed me that way Switched from [Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/) Arguing with customer service and management Review Source Response from Motive December 8, 2022 Thank you for the review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. OT OLIVER T. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Ruthless Company Who Lies and Deceives Users to Grow Their Profit" September 2, 2020 1.0 Be careful with Keeptruckin contract and their sales team. I was tricked by a Keeptruckin seller. I ordered one new ELD device and he suggested me to upgraded my contract from the basic one to the one with IFTA included; I agreed on that. Then he said once I upgraded my plan he would send me the device without any cost. Then, he sent me a contract for the new device to be signed by Docusign at the end of the day. I quickly signed it because I desperately needed the new device to be shipped on that day. I confess that I did not read all the words written on the contract. Otherwise, he did not mention any changed on my previous contract, but the price. I regret to sign it because I was completely deceived by him. He took advantage of my lack of time and included a Dash Cam on the order which I did not ordered, beside of it, the service cost for the referred dash cam is $30.00 per month for two years. It will cost me $720.00 for a Dash Cam I have not ordered and will never use it. The original contract that was supposed to expire in February 2021 was extended to May 2022 without previous acknowledgement. So, I felt stupid and trapped by a leonine contract that I did not read; the seller took advantage of it. Be careful because on the contract says that the free equipment has to be returned to them after two years of use in a brand new condition or a $200.00 fine. Pros It is a quite simple software to be used like any other. Cons The customer service and seller department. Review Source Response from Motive March 5, 2021 Hi Oliver, we sincerely apologize for the inconvenience we may have caused. Can you please confirm if you are still facing the issue with our Sales Department or have your issues been resolved? Please let us know by sending us an email at support@keeptruckin.com and we'll be more than happy to assist you and help out. IL Issa L. Owner CEO Transportation/Trucking/Railroad Used the software for: 1-2 years ### "I would look elsewhere" January 29, 2024 2.0 I would honestly look elsewhere if I was in the market to get a logbook. They make it very easy to lock you in and get your logbook connected and your debit card charged. Once that’s complete, they are done with you and wether their machine works or not is beyond them. Pros I love how their sales team absolutely bombarded me with emails, calls, voicemail. Cons Their ability to first of all fix a problems that has been identified, second the ability for them to still charge you the money you agreed upon when they are not providing ANY service. Reason for choosing Motive Because I needed a logbook fast. Should have keeped looking. Review Source Response from Motive February 1, 2024 Hi There, we are sorry to hear that you did not have a great experience. Can you please send us a note at support@gomotive.com or on our 24/7 Support Helpline (855) 434-3564 so that we may connect and provide you with a timely resolution? Thank you. PE Porfirio E. Operations Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Your prices are very expensive " March 9, 2022 5.0 Great product Pros Most of the drivers I know all like KeepTruckin app because of easy to use and drive different trucks using the same app Cons High prices for the services. Great product and excelent customer service Reason for choosing Motive It was cheap before not right now Review Source Response from Motive March 11, 2022 Thank you for the wonderful review, Porfirio! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@keeptruckin.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you. MP Matthew P. Owner/Operator Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "KeepTruckin rocks" February 28, 2022 5.0 So far so good Pros Fairly easy to use and set up and this is the opinion of someone who is all but incapable of handling technology in a way that is considered proper Cons It’s technology and I’m old school somethings should be left alone Review Source Response from Motive March 15, 2022 Thank you for the wonderful review Matthew! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@keeptruckin.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you. GM Giovanni M. President & CEO Entertainment Used the software for: Less than 6 months ### "Great Web and Mobile Apps for Drivers and Managers" April 19, 2023 5.0 The administrative ease of tracking all trucks/drivers on one map coupled with the ability to identifying any maintenance issues online on one platform is awesome! Pros The ELD device plugs in in just minutes and allows you as a driver to very simply log all your HOS. The app is great with four SIMPLE to see circle graphics showing you current time to break, remaining drive time, remaining shift time and cycle time...it is dead easy and super useful!From an admin perspective both the app on the iPhone and the Web application show you so much detail about the drivers and the fleet of vehicles, it makes it so simple to identify which vehicles require reactive and preventative maintenance. The apps are easy to use, look great, have all the detail ever needed, and make it simple to digest large amounts of data about a lot of drivers and trucks...GREAT TOOL!! Cons Occasionally, the driver app will notify you that "Motive made changes" to your log...and those are like for a 30 second roll from a fule pump to a parking spot...that interrupts a break or something and is annoying. Alternatives considered [XMap](https://www.capterra.com/p/92431/XMap/) Reason for choosing Motive The price was PER TRUCK...other apps require fees for EACH DRIVER...if you have less trucks and more drivers MOTIVE is for you!! Review Source Response from Motive April 19, 2023 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you and will add the product feedback for you regarding the 'motive made changes' alert. WR Wade R. Truck Driver Transportation/Trucking/Railroad Used the software for: 2+ years ### "Very good except?" August 16, 2023 5.0 Satisfactory! Pros Easy to use and learn, and easy to install. Cons The pad that I connect to and use the logbook, disconnects and will not always reconnect. That makes it a pain in my backside since I use Agricultural Exemption almost daily during harvest, and into the fall. Switched from [VDO RoadLog](https://www.capterra.com/p/152027/VDO-RoadLog/) Their product would not connect to my brand new truck, was told that I could just park the truck until they could figure it out. Turns out it was a missing ground wire from the KW factory, but I'm not gonna park a brand new truck for their convenience. Review Source Thomas L. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great product for companies, with minor kinks to work out" August 25, 2022 4.0 This company is on its way to fulfilling all of the needs of this product. I have been called an spoken to as a customer on a regular basis, and they have always assured me that even my issues, of a single owner operator, will be addressed. That means a lot to me an it should mean a lot to even those companies with large fleets. Pros So far, the convenience of having a product that can be used for not just fuel, but other aspects of my industry is paramount. I keep all of my purchases for my vehicle consolodated, which is a huge benefit for me as a single business owner. Cons They still need more incorporation with the other aspects of their software. Mileage integration, documentation for IFTA, streamlining aspects of the purchasing process that make filing taxes easier. I think the company understands. The good news is below Review Source Response from Motive September 5, 2022 Thank you for your valuable feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you. PSM Peggy Sue M. Office Manager Construction Used the software for: 2+ years ### "Top of the Line Product" October 26, 2021 5.0 Pros We use the mileage & fuel reports for our IFTA reporting and we keep all of our driving logs with Keep Truckin. These reports are the most important feature of the software. Cons There are so many extra items with this software, I can't think of anything missing or that causes issues with our business. Review Source Response from Motive October 27, 2021 Hi Peggy, thank you for your feedback. Glad to know that you enjoyed using our services. Keep on Truckin! TJ Tony J. Sales Coordinator / Safety Manager Construction Used the software for: 2+ years ### "Helpful with IFTA reporting!" November 10, 2021 5.0 We initially didn't get the option with the IFTA reporting available and once we upgraded, we were really impressed with the IFTA information tracking provided by the app which allowed us to move away from our drivers filling out mileage reports in real time to gather the mileage when entering a new state and routes driven. The app has allowed our drivers to be safer and concentrate on the road and not worry about the mileage reporting since the ELD gathers that information. Pros I like the GPS features and the ability to gather all needed information for IFTA reporting. Cons I'm a user of the app and also an administrator but work in the office most of the time and only occasionally drive for work. I wish there was a "typical day" option for filling out the log book information since most of my days are 8-12 and 1-5 in the office so when I do have to drive, it takes a long time to update two weeks of logs to show that I was on duty in the office. Review Source Response from Motive November 15, 2021 Thanks for the positive feedback and rating, Tony. We really appreciate it. Please email us at support@keeptruckin.com so that we can address any of your concerns. MA Mark A. Owner Operator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Perfection in process" July 27, 2021 5.0 Being number 114 if they were doctors their bedside manner is perfect I don’t know how they find these people if they have some extras of these great people put them in trucks and see if these truck drivers could follow their lead It would be a much better place out here Pros That’s a hard one first time around things aren’t easy but by the third and fourth time things are a really great Keep Truckin staff can’t get any better they just can’t Cons Like I said previously first time around difficult third or fourth time got it down pat Review Source Response from Motive July 28, 2021 Hi Mark, thank you for your feedback. Glad to know that you enjoyed using our services. Keep on Truckin! RH Roger H. Owner operator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Only because I have too" December 14, 2023 2.0 There are things that could make it easier like the inspection where you have to check off each individual thing that’s nonsense Pros It settles my requirement for the DOT. Otherwise I don’t think I have it. Cons As an administrator sometimes when I would check to see where a driver was, the system was incorrect that may have been fixed, but I don’t trust it still Switched from [BigRoad](https://www.capterra.com/p/147689/BigRoad/) Their system didn’t work couldn’t get help making corrections Review Source Response from Motive December 15, 2023 We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. RL Regan L. Controller Construction Used the software for: 1-2 years ### "Keeps You Going" October 29, 2021 5.0 It's a great software package for the price and ease of use Pros Love to upload receipts/logs in one place that all can access if needed. Cons Not sure how to use the software to its fullest potential Switched from [Linguix](https://www.capterra.com/p/184108/Textly/) The tracking functionality for the hauler driver was essential and he was very familiar with the software Review Source Response from Motive November 3, 2021 Thank you so much for the positive feedback. We are glad that you like our service. You can always reach out to "support@keeptruckin.com" so that our team can look into your requests and guide you on how to use the software to its fullest potential. RF Ronnie F. Carrier/Owner. Transportation/Trucking/Railroad Used the software for: 6-12 months ### "To controlling. " August 28, 2023 1.0 Ok if you want to be controlled. Pros They control and watch and track everything you do. So be careful with this device. Great customer service and very knowledgeable about their products. I am getting tired of them cause there is no freedom with them. I work local now so I don’t do any over the road with them if I was over the road I will not use them. Cons Too much controlling. They love your log open so they know where you are at all time. Yes I should log out you say. Nooooo the device should automatically log out if I am at home and 30 miles away from my truck. Review Source Response from Motive August 30, 2023 We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. MW Murray W. Driver Renewables & Environment Used the software for: 6-12 months ### "Motive for ELD user. " August 18, 2023 4.0 Overall experience was a positive one. The support staff was excellent usually had the answers we needed without having to research or call back. Pros As a new user we had many question and the motive support team was always available and knowledgeable get us going with little delay. Cons At times it was hard to connect and would at times disconnect randomly Review Source Response from Motive August 22, 2023 Wow, thank you for the great review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again! DB Decio B. Owner - Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Motive owner-operator review" June 18, 2022 5.0 One of my biggest problems was trying to keep the hour driven in line with FMCSA requirements and MOTIVE has absolutely solved that problem for me. Pros Ease of use and user-friendly software with some great features for the owner-operator. Cons There really is nothing that I like least about the software. I know that the developers at MOTIVE will continue to see advise and try and improve the software for the industry. Review Source Response from Motive June 22, 2022 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you. LM Lynn M. Acctg Oil & Energy Used the software for: 2+ years ### "AI technology for DashCam/ELD " April 7, 2022 3.0 We were mandated by federal law to implement electronic logging and have found Keep Truckin allowed us to facilitate this in a fairly cost effective manner Pros The hardware components are very easy to install into vehicles. Once settings are put into place in the portal, the data management is fairly easy to maintain and create reports Cons Data for software still in progress so when hardware components connected, we could not figure out why product was not producing necessary information. There was very little information given advising us for setup and what setting parameters needed to be setup Review Source Response from Motive April 8, 2022 We're so sorry to hear that you did not have a great experience using the KeepTruckin app! We are interested in learning more about the difficulties that you are experiencing. Can you please email your comments to support@keeptruckin.com or call our 24/7 support line at 855-434-3564 RV Rory V. owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Vans Transport" May 23, 2023 5.0 Using Motive is easy, and the explanations of how to do certain functions that I receive from the help line has been fantastic. Pros The product is easy to use on a daily basis. Cons I have not used any other ELD's to compare it with. Most of the personel on the helpline communicate in English much better than when I started with Keeptruckin. Nothing bad to say. Reason for choosing Motive Ease of operation and price> Review Source Response from Motive May 24, 2023 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. MO Michael O. Truck company owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "My Motive choice" March 1, 2023 5.0 Best choice I have made. 1st choice Pros The ease of installation and use. It's not complicated. The support staff is very knowledgeable, understanding and patience given when problem solving Cons As of now I have no cons to mention. It has been good Review Source Response from Motive March 7, 2023 Thank you for the fantastic review! We're so happy to hear that you're enjoying our service. If you have any questions, our support team is here for you via email at support@gomotive.com or by phone at (855) 434-3564, 24/7. Thanks again! ���� BY Bryant Y. Truck Driver Owner Operator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Motive is great ELD & has many other services!" September 27, 2023 5.0 My overall experience with Motive has been really well. Pros I like that when I call Motive they are friendly, professional, & experts of their products & services. Cons There is not much that I don’t like about Motive so I can’t think of anything. Reason for choosing Motive Motive was KeepTrucking back then but no matter the name, they are the BEST in the business so I went with them. Other products that I looked into just didn’t compare.. Review Source Response from Motive October 3, 2023 Thank you for the good review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. DE Donald E. Driver Transportation/Trucking/Railroad Used the software for: 1-2 years ### "My Thoughts" December 11, 2023 5.0 My overall experience with motive is pretty good Pros Very easy to use and one of the most popular brands Cons The cost is a bit much compared to other brands Review Source Response from Motive December 19, 2023 Thank you for the wonderful review, Donald! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. LJ Luwanna J. Owner Logistics and Supply Chain Used the software for: 2+ years ### "Not great" July 18, 2022 3.0 I’m still using it but it’s been frustrating Pros The product is fairly user friendly & easy to connect to my vehicle & phone Cons I have been thru 5 gateways in 2 years. For inexplicable reasons they just stop working, won’t update the software or just “glitch” out. I then have to wait weeks, sometimes months for a new one to be shipped out & then the new one worked only a couple of months Review Source Response from Motive July 20, 2022 Thank you for your feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you. CP Cuong P. Truck Driver Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Unethical Business" April 27, 2022 1.0 IT IS NOT FREE! They locked me in for 60 months contract without my knowledge. I asked the agent, \[SENSITIVE CONTENT\], multiple time if this is month to month and can I cancel at anytime, he said YES! Then I later found out that I was locked into a 60 months contract when I was trying to cancel their dashcam service. I contacted their customer services multiple times and everytime they try to blame it on me for not carefully reading the contract, but refuse to take responsibility for their agent scamming me. I even asked them if they recorded phone calls between their agent and I, they said yes. They said they listen to all of it and did not hear \[SENSITIVE CONTENT\] confirming it's a month to month. I then ask them if they can send me those recording and they refused, saying is their company property 😂 Okkk! Who in their right mind would lock themselves in a 5 years contract with an ELD service company on the first year of opening their business? Now Im stuck with them for 5 years, ain't going to use them ever again after this stupid contract is over, which is in 2024. TRUCKERS PLEASE BEWARE OF THIS UNETHICAL BUSINESS! Pros It does the job of an ELD, easy to navigate for IFTA filing. Cons Some of the functions are not very straightforward, ex. Split clock need to be in sleeper berth, cannot be on off duty. Review Source Response from Motive May 2, 2022 We're sorry to hear that you didn't have a great experience using Motive! We'd like to learn more about the issues at hand. Kindly provide us with your contact number or email address so may reach out to you. Additionally, for further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you. JS Jose S. Manager / operator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Not to hard to use" April 20, 2023 4.0 Use it every day and at times it seems to work well than sometimes not! Pros Not to hard to use for most part. Most of app works well! Cons Don’t like how the logs work on moving of truck when not working! Review Source Response from Motive April 26, 2023 Hi there, we're sorry to hear that you sometimes face issues with Motive! That definitely doesn't align with our goal of providing excellent service to all of our customers. Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. NS Nathaniel S. Owner Operator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "The KeepTruckin Experience " November 15, 2021 5.0 My overall experience has been extremely positive while using this product. And the customer service is outstanding. I have called into customer support a number of times and whoever I get on the phone has always been very professional, courteous and resolved my issue with one phone call. That in itself has really impressed me. Pros The ease of use of this product is what I like most. Being able to pull reports is another feature that I really like as it helps so much when I have to submit IFTA taxes. I also find value in using the camera; I believe that it’s absolutely necessary to have a camera in your truck to eliminate any possibility of being blamed for events that did or did not happen. Cons It can be confusing when trying to make corrections relating to on duty, off duty and driving time errors. And it could be that I’m just haven’t really gotten the hang of performing those functions yet. Reason for choosing Motive As I read through the product overview, I truly liked many of the features that KeepTruckin had to offer. And the customer reviews were very positive. Review Source Response from Motive November 18, 2021 Hi Nathaniel, We are glad that you like our service. Your detailed feedback is highly appreciated. Talk to a Capterra advisor for free and get results within 15 minutes.