# Page 7 | Motive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Motive the right Transportation Management solution for you? Explore 1687 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138669/Motive/reviews --- Motive 4.5 (1687) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Motive ## Showing most helpful reviews Showing 151-175 of 1687 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DG Darrell G. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Log book importance " March 21, 2023 5.0 Other than video clips are way to short to capture the bigger picture, 99.9% of the videos put the truck Driver in a bad light. Tired of signing logs every time my wife and I change Driver's, we run team. The only way a signature is saved the first time is vehicle inspection page. The only time your signature on the log is saved is when it becomes yesterday's log. Pros All features are important, I have always liked the layout and custom service. Cons Drivers signature doesn't stay on logs for the day you are on. You have to sign today's log tomorrow. Dash cam needs to save 2 minutes before a video starts and 2 minutes after. Review Source Response from Motive March 23, 2023 Wow, thank you so much for your kind words! ���� We're thrilled that you're enjoying our service. If you have any friends who might also benefit from what we offer, please feel free to share the love! Also, you can sign the present day's log whenever you want mentioned here: https://helpcenter.gomotive.com/hc/en-us/articles/6162466577693-How-to-Sign-Your-Logs-on-the-Motive-Driver-App . Furthermore, you can give us a call at (855) 434-3564, we will route you to the camera department for any video concerns. Thank you. aD arlando D. President Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Motive software is an excellent tool for managing your fleet" January 31, 2023 5.0 When it comes to team collaboration, Motive is a valuable resource. It allows teams to work together more efficiently by enabling clear communication and real-time updates. Whether you're working on a single truck or large fleets, you can use Motive to track progress, share files, and communicate with your team members in real-time. This can help you reduce the time and effort it takes to complete tasks, allowing you to focus more on the work itself. Pros Motive software is a powerful tool for businesses looking to improve their workflow and boost productivity. Whether you're a small startup or a large corporation, Motive can help you streamline your operations, improve communication, and get more done in less time.One of the key advantages of Motive software is its user-friendly interface. It is designed with simplicity in mind, so even users with no prior technical experience can start using it right away. With clear, intuitive navigation and a straightforward setup process, you can have Motive up and running in no time. Cons The one things I would add would be trip planning in the ELD software package. Review Source Response from Motive February 2, 2023 Thank you so much for your kind words and feedback! We really appreciate it. We'd like to let you know that we do offer a dispatch feature that you can get enabled. This will allow you to pre-plan your routes for all your drivers accordingly. Please feel free to reach out to us at our 24/7 support helpline (855)434-3564 for further information RF Reshell F. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Worse company for customer service. Employees DO NOT KNOW THE PRODUCT" July 7, 2023 3.0 The worse service and knowledge of the product. No one cares about solving customer issues. Pros The reporting and the electronic logs... Cons Ridiculously poor customer service. Working on replacing MOTIVE Reason for choosing Motive It was recommended Review Source Response from Motive July 11, 2023 Hi ! Thank you for contacting Motive Support. We apologize for the inconvenience. Can you please elaborate more on this? we would like to understand and consider your feedback. Furthermore, if you are facing any issues with our service, you can also contact us at (855) 434-3564. We are open 24/7, we would love to help you out. Thank you. SD Santamaria D. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Owner " July 27, 2022 5.0 Yes your business problem will be solved when you use Motive.. Pros It's a great tool to have in your business. It makes your trucking business regarding Dot compliance. Customer service is awesome they answer all of your questions on the first phone call. Cons There's nothing I dislike about the software. Yes Reason for choosing Motive No I would not choose any other product over motive at this time. Review Source Response from Motive July 28, 2022 Thank you for your feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you. BS Bj S. Executive Dir Transportation/Trucking/Railroad Used the software for: 2+ years ### "BJ Motive Review" June 6, 2022 5.0 My overall experience with Motive has been great!! Pros I love the real-time features, that allow you to follow a vehicle step by step from location to location Cons To be honest I haven't found any features of the software that I liked least. I guess I would say, no longer having the ability to allow drivers to onboard through the Motive link Review Source Response from Motive June 7, 2022 Thank you for your feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you. MN MaryAnn N. Service Coordinator/Compliance Administrator Construction Used the software for: 2+ years ### "Review on Product." August 27, 2021 5.0 It ahs been very good. There are always bumps in the road but you always work through them. Pros Easy to use and very easy for a first time user to log in and get started. Cons I have nothing bad to say about the software. Reason for choosing Motive Based on the reviews and talking with companies that use KeepTruckin we made the best choice. Switched from [BigRoad](https://www.capterra.com/p/147689/BigRoad/) We were having a lot of issues with Big Road and KeepTruckin was the beat switch. Review Source Response from Motive August 31, 2021 Hi MaryAnn, thank you for your valuable feedback. We are glad to know that you enjoyed using our services. Safe rides! OH Octavious H. Managing Member/Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Decision " April 10, 2023 5.0 No problems,it's just the contract is too long Pros Helpful and the professionalism of the representatives Cons Instead of a 2 year contract,in my opinion it should be just a 1 year contact or just have it month to month Reason for choosing Motive At the time it seem like a better product & they were more willing to work with me Review Source Response from Motive April 12, 2023 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. JB John B. Sales/ ops manager Furniture Used the software for: 6-12 months ### "Motive is well designed however frustrating to deal with customer service and billing issues" August 28, 2023 3.0 Implementing the system and very simple and very user friendly.I have had and still have issues regarding data use and still am not able to get answers for motive reps. Invoicing I have repeatably asked to be billed in a different manner other than credit card and it still have not been done . Pros Easy to use, user friendly simple to integrate with our system Cons Dealing with issues in regards to data and invoicing is very frustrating. Reason for choosing Motive I found Motive to be more user friendly. Review Source Response from Motive August 29, 2023 We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. DR Danny R. Owner Package/Freight Delivery Used the software for: 1-2 years ### "Unfortunate Experience" November 28, 2023 4.0 Overall the Motive functionality works but based on the pricing and the wasted hours it took for me to rectify the issue of being overcharged it is unlikely I will use Motive moving forward. Additionally, the pricing is not competitive with other similar companies. Pros The real time tracking is critical in my industry. The log reporting makes it easy to file quarterly reporting. The people on the service side have always been helpful. Cons The sales team attempted to defraud me and not keep their promises. It took over six calls and countless wasted hours to get Motive to honor what was promised to me in writing. Due to this lack of professionalism it is extremely unlikely that I will use Motive after my contract ends. Review Source Response from Motive November 29, 2023 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. RD Ron D. Owner/Operator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "My review" June 10, 2021 5.0 Overall I like the setup. If they can fix the driver mode getting stuck it would fantastic. It doesn’t happen enough for me to think about switching. I wish it didn’t cost so much money on an annual basis, but you get what you pay for. Pros The whole system is a pro. It’s user friendly, the dashboard has great features, the app is user friendly Cons Sometimes the eld gets stuck in driver mode and I have to call support to reset. For me it only seems to happen when I’m nearing my violation period. No pressure! Reason for choosing Motive A lot of people seem to be happy with the product and services. Keep truckin is also on the list of acceptable Eld’s for the FMCSA website. Review Source Response from Motive June 15, 2021 Thank you so much for your review, Ron. We really appreciate the feedback and hope you'll spread the word. BB Bobby B. Driver Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Top ELD Tracking App" September 20, 2022 4.0 I would definitely welcome and recommend this ELD tracking system. Pros The ease in which logging on and off is done in addition to the option on the 70 hr, 14hr, 11hr and split sleeper clock monitoring. Cons The in frequent failures in the device not tracking the beginning of your shift movement and mileage. Review Source Response from Motive September 21, 2022 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you. JG Jasnoor G. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great and easy use " August 18, 2023 5.0 So far all is great. I appreciate Motive checking out every couple months on how we liking the product it helps all. Pros That everything is in one plat form. Easier to you the website. Cons Wish the 3min idle can be changed. When the logbook starts in idle. Also wish if the truck and trailer are connected, they appear together on the map. Review Source Response from Motive August 22, 2023 Wow, thank you for the great review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again! BM Baxter M. Company Driver Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Mojos easy function use" July 6, 2023 5.0 Happy with Motive when using it for over three years and haven’t found a need to go anywhere else Pros How easy it is to use the Motive device in the trucks Cons There wasn’t anything that we did not look like a Bob Motive we first got to devices it was easy hook up pretty self-explanatory and if we had any issues we would call and they will walk us to fixing issues and every time we did it was pretty simple to fix Review Source Response from Motive July 8, 2023 Wow, thank you for the great review! We're glad to hear that you're happy with our service. Please feel free to spread the word and If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. MG Matt G. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Lot of issues, defective product, and extremely poor customer service." March 2, 2023 1.0 Extremely aggravating. Seems like they don't really care about much after the contract is signed. Pros Hard to like when it can't be used because it is defective. Cons The fact that it doesn't work. It repeated enters the wrong mileage for the odometer reading and the administrative portal shows vehicles driving where there are no roads (ie- rivers and fields). Reason for choosing Motive It seemed like it had a better interface and functionality for the electronic logging. If the product actually worked as marketed, it would be great. Review Source Response from Motive March 9, 2023 We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. MW Mark W. Mobile Exhibition Specialist Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Motive is first class" August 24, 2022 5.0 We use Motive for electronic logging, dash cam, asset tracking and compliance for fuel reports. Everything has been great and Safety Auditor for New Entrant Safety Audit stated that KT/Motive was the “gold standard” of ELD’s Pros The software is easy to use and setup was also easy. The dashboard and the features available are incredible. Cons At this point I have nothing negative to say about the software. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Motive Pricing of equipment, monthly costs and reviews. Review Source Response from Motive August 25, 2022 Thank you for your valuable feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you. SR Siegfried R. Safety officer Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Highly recommended " December 11, 2023 5.0 Makes the day to day so much easier in managing a fleet of trucks and keeping things rolling Pros Easy to use, driver friendly, you can notify different departments about different areas needed to keep things rolling smoothly Cons No complaints everything works in real time Review Source Response from Motive December 19, 2023 Thank you for the wonderful review, Siegfried! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. JM Jim M. President Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Motive ELD/E-Log" August 28, 2023 5.0 Pros Installation of the ELD's were relatively simple into the vehicles, and the drivers were used to the mobile app in no time. The admin webpage is also very user friendly, and it's a great asset being able to see vehicle locations in real time. Cons It'd be nice to be able to change the minimum safety limits for drivers (ie. speeding, hard braking, hard cornering, etc.), as our drivers constantly need "coaching". Not entirely sure how these traits are determined, but for the most part my drivers are above average. Review Source Response from Motive September 1, 2023 Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again! BN Beatris N. Safety Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best Decision for our Company " March 19, 2021 5.0 our company bata test equipment for KT and are always giving back feedback i love that i have meeting with there reps about new futures for dash board and actually use our feedback and listen to there customers needs and wants Pros its always current and up to date with all new changed to make sure our fleet is compliant with all FMCSA changes. customer success mamagers are always available and on hand. friendly to use for drivers and easy to install. Cons sometimes the call center takes a while to fix issue, when i call they have to send to another tier and sometimes things need to be done now so drivers arent in violation. When sending cameras or RMA couldnt take couple days then i forgot about the issue. Reason for choosing Motive the representative sold us.\[SENSITIVE CONTENT HIDDEN\]! most important we knew the transition would be smooth and the equipment was easy to install having terminals in different states we knew we needed a big name to help us move 200+ trucks over. never regret and best decision Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) very un organize! not current and didnt seem like they knew how ELD was working and no changes to and confused. logs where nver coming over to fleet side and lost logs Review Source Response from Motive March 25, 2021 Hi Beatris, thank you for the amazing feedback. We're constantly working on improving our user experience and we are constantly working on improving the quality of our hardware so that you do not face issues in the future. WT William T. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Very poor customer relations " April 5, 2023 3.0 Pros They were great at selling their product. Cons Once they have you sign their contract and you have questions about billing. They bounce you around until you ask for a call back from their system. YOU WONT GET ONE! Changing unto with your device isn't easy in my experience. Unless you fell like waiting on the phone for almost an hour. Even their team will say call after hours. However if your problem can't be fix by the after hours, your stuck in the same situation, waiting on the phone again. They don't the difference between currencies either. They add you and invoice you in Canadian dollars, then charge you in US. Then you call in regarding this charge issue. You get bounced from billing department to Success department. With both departments saying its the other department problem. This has been my experiences. Been waiting over 2 weeks since my original call request from an actual person taking my request. Review Source Response from Motive April 10, 2023 We're sorry to hear that you didn't have a great experience using Motive! Please reach out to us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564 and mention your concern and we will make sure that you get routed to the correct agent for the resolution of this issue. MG Michael G. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Very likeable product" March 18, 2022 5.0 Overall other than the data, I love this service. The customer service is great. Pros I like most that I can see where my drivers are and get a report on how many miles they drive. Also I love the maintenance repot that keeps me up to date on how my truck can stay up to date on maintenance. Cons The thing I like least about this product is the fact they seem to charge me for data services that I never use. I pay for 2 GB of data and every month they tell me I run out. My drivers don't have access to the tablet to use any data and my truck hasn't been driven in over a month and they tell me that my data is being used. The doors are locked on my truck and it hasn't been on all month long. I called customer service and they tell me I must have other apps in the background using it. That's impossible if I haven't driven my truck all month long. Still waiting on them to figure that out. Review Source Response from Motive March 21, 2022 Hi Michael, thank you for your feedback. We are glad to hear that you are enjoying using KeepTruckin services. Can you please send us an email at support@keeptruckin.com or reach us out on our 24/7 Helpline (855) 434-3564 and provide more insight regarding the data concern and we will be more than happy to assist. RD Raina D. Driver Logistics and Supply Chain Used the software for: 1-2 years ### "Motive is wonderful " August 16, 2023 5.0 Motive is a perfect tool for a trucker’s daily routine. Pros I enjoy using motive and all the features they provide. It makes my life easier by keeping me in complete compliance. Cons I don’t see any cons with this application. It does everything I need. Review Source raV robert armand V. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Motive is a must ! " April 21, 2022 5.0 On the road, doing transport, you need to have a ELD. Same me so much time over the paper log. Pros What did I like the most about this software? Motive is really simple to use (user friendly). Have never add any major problems. Cons What did I like least about this software? Serisouly nothing. Everything is so smooth Alternatives considered [Geotab](https://www.capterra.com/p/18289/MyGeotab/) Reason for choosing Motive Because you have support 24H/24 7 days a weeks 365 days and some other ELD company dont have. Voila ! Review Source Response from Motive April 26, 2022 Thank you for your feedback. We are glad to hear that you are satisfied with KeepTruckin services.if you have any queries or concerns please feel free to send us an email at support@keeptruckin.com or reach us out on our 24/7 Support Helpline (855) 434-3564. MB Mianna B. Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Helps the business thrive!" July 5, 2022 5.0 It works great with keeping me updated with compliance, IFTA, reset times for drivers, and equipment locations, all in one place! easy to manage and use for our company! Pros the software just added dash cam to be able to keep informed on your drivers performance and safety. Cons The loadboard is mostly for van and reefer loads as my company specializes heavy haul. It has great lanes and posting for freight for my dispatchers to use for our flatbed division and helps with my owner operators who are signed on to the company. Review Source Response from Motive July 8, 2022 Thank you for your feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you. IR Ion R. safety manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Think what to do next..." August 23, 2023 3.0 Already think to look for another provider Pros Pros: many different functions, reports, on-time monitoring Cons Cons: malfunctions and issues happened too often. Even if Motive representatives try to be nice and react at our issues, our drivers daily report issues of connection and good ELD working. (can not understand why it happened so often).The robot of Motive to start a chat - is not enough smart working, does not offer on first step wanted options (consume a lot of my time until I get the needed solution) and after - annoyingly asks me about a reviewNot in all cases I can download a report directly from the site - they send link on e-mail Review Source Response from Motive August 25, 2023 We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. DK Damjan K. Safety Assistant Transportation/Trucking/Railroad Used the software for: 2+ years ### "My experience with using Motive (Previously Keep Truckin)" August 5, 2022 4.0 I am satisfied with Motive (previously Keep Truckin), although I haven't used any other similar software. I would give it 7/10 overall. Pros The software is user-friendly, the new features can be easily learned and for the purpose of my activities (monitoring drivers' logbooks), I am satisfied with the overall experience. There are also some new/modern concepts integrated in terms of driver safety scores (related to drivers' driving performance) than can be useful when assessing drivers' overall performance on the road. I am generally satisficed with Customer Support, although there is room for improvment. Cons From time to time, the web site can be slow and keeps on loading. There are some bugs - logbook related that I already notified Customer Support and Engineering Team about - but they still haven't implemented them. Review Source Response from Motive August 9, 2022 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you. Talk to a Capterra advisor for free and get results within 15 minutes.