# Page 3 | Motive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Motive the right Fleet Management solution for you? Explore 1688 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138669/Motive/reviews --- Motive 4.5 (1688) [View alternatives](https://www.capterra.com/p/138669/Motive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Motive ## Showing most helpful reviews Showing 51-75 of 1688 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GR Gibran R. CEO Information Technology and Services Used the software for: 2+ years ### "Improving safety, productivity and flexibility all in one platform." August 28, 2024 5.0 Significant reduction in fraudulent and wasteful experiences. It is the market leading solution to physical economy safety and reliability. Pros Motive has been my best friend in the field of softwares. It is very accurate to reduce the risks on the road using the AI. It also saves us time and cost with deep insights into vehicle health, location and use. Theft prevention is well executed making it quite secure and precise. Cons Customer Experience was not as expected. I rarely get feedbacks on time. That should probably be the point to improve on. Review Source Response from Motive September 2, 2024 Hey Gibran! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries. Please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. RL Robert L. Ready Mix Department Manager Construction Used the software for: 1-2 years ### "Great system!" August 28, 2024 5.0 Very good system with good user interface. Easy to navigate, good safety and equipment reporting. Makes coaching easy and helps change driver behavior. Pros In cab coaching, real time feedback is the best method for influencing behavior. Cons Cornering events are inconsistent and hard to coach. Review Source Response from Motive September 4, 2024 Hey Robert! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. SW Scott W. Parts Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Big tool with minimal componenets" August 29, 2024 5.0 Customer support is excellent, web and app content great, especially the ability to manage the fleet from the phone app. In vehicle cameras are excellent and the ability to set adjust or remove parameters you want monitored Pros The ability to track and locate fleet vehicles and drivers while managing their driving habits Cons bluetooth connection can be a bit glitchy at times Review Source Response from Motive September 8, 2024 Thank you for the wonderful review, Mr. Scott! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. TF Tony F. Transportation Foreman Oil & Energy Used the software for: 6-12 months ### "Transportation Foreman job just got easier" August 27, 2024 5.0 It has been a process to learn the very interactive reporting platform. I can find all truck data + in a minute as well as track the entire fleet at 1 time. Pros The support team in specific \[sensitive content hidden\] are the best I have seen in the industry. They are taking care of all of our needs and we have roughly 10,000 trucks in our fleet. Cons We did not move on from our previous ELD company sooner! Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Motive Top 3 companies were looked at. This company did a good job of earning our business Review Source Response from Motive September 8, 2024 Thank you for the wonderful review, Mr. Tony! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. JB Jorge B. Dispatch Support Logistics and Supply Chain Used the software for: 1-2 years ### "Best fleet management tool!" August 29, 2024 5.0 The interface is easy to use, which simplifies the tasks, the features are very comprehensive Pros How accurate it is about driver's location, how user friendly it is Cons Some pop up messages can be annoying, these might show up when doing some importan work Review Source Response from Motive September 23, 2024 Thank you for the wonderful review, Jorge! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. VL Veronica L. DISPATCHER Construction Used the software for: 1-2 years ### "Great Features" August 30, 2024 5.0 very helpful, has a lot of information and details I need to check on the drivers Pros real time updates, truck information, driver information. Cons I think I like everything , it has all I need Review Source Response from Motive September 8, 2024 Thank you for the wonderful review, Veronica! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. DM David M. Sales Agent Automotive Used the software for: 6-12 months ### "Mavis My Way" August 29, 2024 5.0 It's been a good experience so far. The web runs smooth Pros I like the fact I can put in the destination address and it gives me the ETA Cons The look of the app and website is just dull, with not much color Switched from [Geotab](https://www.capterra.com/p/18289/MyGeotab/) too glitchy, and the cameras were not updated enough Review Source Response from Motive September 8, 2024 Thank you for the wonderful review, Mr. David! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. MW Mike W. General Manager Construction Used the software for: 6-12 months ### "General Manager" August 29, 2024 5.0 Positive. I feel that Motive is a company that cares deeply about it's customers. Pros Great Product. Great Support. The Marketing campaign is spot on!!!!!!!! Cons I've looked hard to find something but, as of yet, it is fantastic. Review Source Response from Motive September 8, 2024 Thank you so much for your kind words Mike, and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! KA Kafi A. CSR Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Motive review" August 27, 2024 4.0 Its okay could be better when its not accurate it causes problems for myself and my colleagues Pros When its working its very good and is very useful Cons Not very accurate which causes some trouble for me and my coworkers Review Source Response from Motive September 4, 2024 Hey Kafi! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word. If you do face any issues such as location accuracy or any other issue, please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Thank you! SH Sanjay H. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Don’t do it" September 4, 2024 2.0 At times the ELD is faulty records drive time when parked and when you call for assistance to help fix the problem, they say there’s nothing they could do about it. Pros I can’t think of anything I can’t think of anything Cons Monthly expense, long-term contract faulty ELD Review Source Response from Motive September 8, 2024 We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. SJ Sonny J. Owner Legal Services Used the software for: 1-2 years ### "Do not use this company- They are useless" August 5, 2024 1.0 Horrible, horrible horrible use so many options. These guys will take your money and never call you back again and then give you random calls acting like they are following up on customer service. Pros The staff has no idea what they’re doing. They have no knowledge of their own system. Complete waste of money and time Cons Staff Knowledge of Devices False assurances Their own team doesn’t even know what devices they have Took me six months to let them know or for them to figure out which device that they need to send me Review Source Response from Motive August 7, 2024 We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. WW Waninahi W. senior administrative assistant Logistics and Supply Chain Used the software for: Less than 6 months ### "Effective site" August 27, 2024 5.0 10 out of 10. It is a very useful site to use on a daily basis Pros we use motive every day and I love it. using it daily really helps when determining job sites and decision making. Cons the ability to fast forward and go back to see what we watched or speed up or skip Review Source Response from Motive September 8, 2024 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. RC ROMARO C. Terminal Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Best in it's class!" August 29, 2024 5.0 Excellent! By far the best system I've used for tracking and managing a fleet. Pros Motive makes tracking our fleet simple! Great system! Cons I like everything about the motive dashboard. Review Source Response from Motive September 4, 2024 Hi Romaro! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. SL Secret L. ACCIDENT CLAIMS SPECIALIST Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Clear visuals" August 26, 2024 5.0 Pros I like the clear imagery of the videos . Cons Small window of how long I have to request videos. i think 2wks would be better Review Source Response from Motive September 2, 2024 Hey! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries. Please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. AC Andrew C. Warehouse Manager Package/Freight Delivery Used the software for: 6-12 months ### "Great Insight " July 11, 2024 5.0 Pros It gives you notifications for real time updates with our drivers Cons Sometimes you get spam emails, but nothing crazy. Review Source Response from Motive July 17, 2024 Thank you for your review! We're glad to hear that you appreciate the real-time notifications for driver updates. We apologize for the inconvenience caused by occasional emails and are working on improving this. If you have any questions or need assistance, please reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564. We're here to help! RS Rene S. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "User Friendly" June 24, 2024 5.0 I really like this product. Its very easy to use and navigate. Pros You can use it anywhere to track drivers. Very user friendly. Cons I run multiple reports daily. I would love to see more reporting features. Review Source Response from Motive June 29, 2024 Thank you for your positive review! We're glad to hear that you find Motive user-friendly and convenient for tracking drivers anywhere. We appreciate your feedback about the reporting features and will consider it for future improvements. If you have any further suggestions or need assistance, please reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564. We're here to help! VR Verified Reviewer Owner of a Small Business trucking company Food & Beverages Used the software for: 2+ years ### "Owner Operator using the app." September 12, 2023 5.0 Like I said it's very easy to use and the logbook never glitches and the camera always has quality and easy to get a video when you need one Pros The app and the devices never give me any problems as long as been using it. I prepaid for two years and now I don't have to worry about any monthly payments. Cons My old app use to let me change the status from driving or to pc. Motive makes u stop for like 2 seconds before you change toys status. Reason for choosing Motive I've used in the past before you actually needed the device and was pretty use to it and my insurance gives me a big discount for letting them see how I drive. Switched from [TruckX](https://www.capterra.com/p/182824/TruckX/) I think this was a little cheaper and it cheaper with a Camera. Review Source Response from Motive September 15, 2023 Wow, thank you for the great review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again! JB Jaron B. Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great for Any Driver" August 21, 2023 5.0 We have a very good experience so far. It has been a lifesaver for the logbook record-keeping. Pros The features I like most are the real-time tracking, trip history and logbook integration. It makes trucking and managing driver much easier with less hassle. Cons The site is easy enough to navigate with some coaching. A more intuitive format and labeling would be helpful. it seems to take a lot of clicks to access some of the information that should be more readily available, such as histories or reports. Reason for choosing Motive I don't know why this decision was made. Review Source Response from Motive August 23, 2023 Wow, thank you for the great review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again! Marlynn A. Office Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "They charged us again after we canceled their services and refuse to refund us AGAIN!!" July 8, 2024 1.0 Last year we were going to start a company, so we were getting everything in place to get started. We ended up not doing the business, didn't even start. So we called to cancel Motive. They would not refund our money. Then last month, a year later, they charged our credit card again. They won't refund it again! Even though we canceled them last year and never even used their services. Pros I did not like anything about working with Motive. They were very hard to get a hold of. Their policies are terrible! Cons They stole our money and refuse to accept our cancellation. Review Source Response from Motive July 11, 2024 We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. RC Renee C. Safety Officer Construction Used the software for: 1-2 years ### "Motive is a great tool to manage your fleet!" January 15, 2024 5.0 Overall we are very impressed with Motive and will continue using it to boost our Preventative Maintenance program, lone worker program, and help us to remain compliant with regulations. Pros We like that we can see details such as speeds, infractions, hazards, and maintenance items all in one place. Motive helps us to keep our drivers safe, while remaining compliant with regulatory bodies. Our preventative maintenance program has been greatly improved with the notifications of mechanical issues that may arise. Cons The only con to Motive would be when the GPS signal drops. Unfortunately operating out of northern Canada, it can get patchy with reception and occasionally that does affect the performance of the GPS. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Motive It seemed to be the best laid out dashboard with the most features for the cost. Review Source Response from Motive January 16, 2024 Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗 JB Justin B. Safety and Compliance Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Motive to Move" February 22, 2024 5.0 Motive was easy to set up with our client specialists, and great support during the set up of the program for our company. Any questions or concerns they answer as best as they can, and if it is a new issue they work on resolving it ASAP. Pros Great customer support 24/7. They also have a community board where other users can discuss issues or concerns that they ran into on Motive, and how they solved the issue. Motive is active on this as well, answering any concerns as well as they can. Cons The only concern i would say about motive is that it is not a satellite telematics service. In long haul trucking we travel to a lot of areas where there is no cell service, and this leads to issues/concerns with tracking the unit. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Motive was cheaper to move forward with. They provided everything that we were looking for while switching. Switched from [Geotab](https://www.capterra.com/p/18289/MyGeotab/) Geotab was less user friendly, and did not have a strong customer service. Review Source Response from Motive May 2, 2024 Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗 DG Dave G. Safety Director Construction Used the software for: 6-12 months ### "Just the basics" July 20, 2021 4.0 My thoughts, Well, I manage two companies which use ELDs. In one, we have one KeepTrucking device and the other we use Verizon’s system in the fleet of about 10 units. So everyday I get to compare your systems. KeepTrucking has direct advantages over Verizon’s but lacks in a couple areas. First, KT’s advantage is driver ease of use, and we can do the system installation. Verizon is hard for drivers to understand and needs special service techs to install. Secondly area of service, Montana is the fourth largest state and one of the least cellular regions in the country. There is no getting around it we have dead zones, KT recovers faster than Verizon once a cell tower is picked up. KT is the truckers ELD. The only real downfall is what or how the trucking management fields are used. Verizon has more included functions in their system, such as timecards and logs, daily and details reports of the drivers and/or the trucks systems. So, cost most likely another issue, that is to say data; the KT system we have needed more data than what was provided in our initial package which we had to purchase on top of our informed cost. Verizon’s total cost was up front. Pros Well, I manage two companies which use ELDs. In one, we have one KeepTrucking device and the other we use Verizon’s system in the fleet of about 10 units. So everyday I get to compare your systems. KeepTrucking has direct advantages over Verizon’s but lacks in a couple areas. First, KT’s advantage is driver ease of use, and we can do the system installation. Verizon is hard for drivers to understand and needs special service techs to install. Secondly area of service, Montana is the fourth largest state and one of the least cellular regions in the country. There is no getting around it we have dead zones, KT recovers faster than Verizon once a cell tower is picked up. KT is the truckers ELD. Cons The only real downfall is what or how the trucking management fields are used. Verizon has more included functions in their system, such as timecards and logs, daily and details reports of the drivers and/or the trucks systems. So, cost most likely another issue, that is to say data; the KT system we have needed more data than what was provided in our initial package which we had to purchase on top of our informed cost. Verizon’s total cost was up front. Switched from [VDO RoadLog](https://www.capterra.com/p/152027/VDO-RoadLog/) Out of Business Review Source Response from Motive July 22, 2021 Thank you, Dave. We're glad that you like using our service. We value your input and feedback very much. Keep on Truckin! DV Deana V. Owner/Dispatcher Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Dispatcher's Opinion" November 29, 2022 4.0 It's an overall good system, I've had a couple of challenges. I feel there should be assigned TEAMS to handle accounts/issues. The reason being, when I call in I get a different person each time and then a CASE number is created and then I have to wait for a response via email. I believe in good old customer service with live individuals to get things rectified. Some things cannot be handled with emails and require a live person on the other end of the phone. Pros As a trucking company we rely on ELDs and tracking. Motive allows for us to track our fleet/assets but there are many times the Solar Gateways need to be recharged and it makes it difficult for us if the asset is sitting at an offsite far way location. Motive has supplies us with cables to recharge the Gateway but if my asset loses charge while in a different state, how do I find it and recharge it? This happens more frequently than desired....just frustrating. Cons I wish there was a way to input more than one destination address because our trucks have multiple stops as route trucks and I have to continuously make changes rather than inputting all the address at once and watch my driver's progress. I've brought this up to Motive many times. I should be able to input the multiple addresses/route and watch the progress of my driver rather than feel as though I am babysitting them and asking them to call in after every drop. Reason for choosing Motive Sold on product and cost. Since our switch, costs have gone up. Review Source Response from Motive December 1, 2022 Thank you so much for your feedback and suggestions! Feedbacks help us identify areas of improvement and we will be sure to notify the relevant teams so your suggestions can be considered and worked upon. Furthermore, if you ever need assistance please feel free to reach out to our 24/7 support team by calling (855)434-3564 or sending an email to support@gomotive.com JC Joseph C. Dispatch Coordinator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Does everything and some" August 10, 2022 5.0 Easy of use and functionality Pros Ive used other types of this software such as big road ELD, and in comparison I do not know how Big Road is in business. The UI alone is enough reason for me not promote motive or recommend to those seeking similar software. Motive is easy to use, laid out to where everything is easily accessible. Reports are easy to find and easily generated and it is able to integrate with other software such as TMS software and much more. Cons I wish the motive load board displayed more load information and had the ability to broaden search parameters such as date ranges ability to put in multiple pick up and drop of locations, aside of that I love it Alternatives considered [BigRoad](https://www.capterra.com/p/147689/BigRoad/) Reason for choosing Motive does everything we need and some Review Source Response from Motive August 20, 2022 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you. LJ Lauri J. Safety Director Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Peace of mind" September 24, 2021 5.0 The benefits are that we can count on the devices to work as they are supposed to and they keep us in compliance with DOT regulations. The last company we were with was very hit and miss on if their equipment worked as it was supposed to for the clients. It was disturbing. Pros We only employ owner/operators and most are up in age and do not like technology or change. They were pleasantly surprised with your system and the ease of use. As the Safety Director, I like that I am sent an email any time there is an HOS issue with any of our drivers. I applaud your tech support team too! They are very knowledgeable and patient. Cons Integration to Keep Trukin was pleasantly easy. Our driver's installed the devices themselves and they are older guys that do not like change or technology. I cannot say that there is anything I do not like about the software. Reason for choosing Motive Keep Truckin had the best ratings and our drivers spoke to other drivers/friends who were recommending Keep Truckin to them. Review Source Response from Motive September 30, 2021 Thank you so much for your response! We are glad that you like it. Do let us know in case if you have any suggestions as we would be more than happy to hear them. Similar Products Featured ## Related categories [Logbook](https://www.capterra.com/logbook-software/)[Fuel Management](https://www.capterra.com/fuel-management-software/)[GPS Tracking](https://www.capterra.com/gps-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.