# Page 3 | Motive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Motive the right Transportation Management solution for you? Explore 1687 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138669/Motive/reviews --- Motive 4.5 (1687) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Motive ## Showing most helpful reviews Showing 51-75 of 1687 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DH Dagan H. Operations Supervisor Environmental Services Used the software for: 1-2 years ### "Motive Review" August 29, 2024 5.0 It's been pretty good. I was the one being watched on the camera and am now watching people on the camera. Each side has been good Pros Ease of use. It is easy to hop on and find a certain individual Cons Kills our Fleet batteries. We constantly have to charge the batteries after sitting for 1 week Review Source Response from Motive September 4, 2024 Hey Dagan! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. TF Tony F. Transportation Foreman Oil & Energy Used the software for: 6-12 months ### "Transportation Foreman job just got easier" August 27, 2024 5.0 It has been a process to learn the very interactive reporting platform. I can find all truck data + in a minute as well as track the entire fleet at 1 time. Pros The support team in specific \[sensitive content hidden\] are the best I have seen in the industry. They are taking care of all of our needs and we have roughly 10,000 trucks in our fleet. Cons We did not move on from our previous ELD company sooner! Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Motive Top 3 companies were looked at. This company did a good job of earning our business Review Source Response from Motive September 8, 2024 Thank you for the wonderful review, Mr. Tony! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. RL Robert L. Ready Mix Department Manager Construction Used the software for: 1-2 years ### "Great system!" August 28, 2024 5.0 Very good system with good user interface. Easy to navigate, good safety and equipment reporting. Makes coaching easy and helps change driver behavior. Pros In cab coaching, real time feedback is the best method for influencing behavior. Cons Cornering events are inconsistent and hard to coach. Review Source Response from Motive September 4, 2024 Hey Robert! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. CC Chelsey C. Market Ops Manager Automotive Used the software for: 2+ years ### "Overall great company" August 27, 2024 4.0 Overall good experience, responsive customer service and user friendly website Pros it makes it easy to keep up with multiple drivers across multiple departments and states. Cons the changing algorithm and lack of communication about it. Review Source Response from Motive September 4, 2024 Hey Chelsey! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. JB Jorge B. Dispatch Support Logistics and Supply Chain Used the software for: 1-2 years ### "Best fleet management tool!" August 29, 2024 5.0 The interface is easy to use, which simplifies the tasks, the features are very comprehensive Pros How accurate it is about driver's location, how user friendly it is Cons Some pop up messages can be annoying, these might show up when doing some importan work Review Source Response from Motive September 23, 2024 Thank you for the wonderful review, Jorge! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. CA Cora A. Assistant Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Motive Can Be Helpful" August 26, 2024 4.0 It could be better, so far, no major issues Pros Motive is a convenient way to report defects Cons There is a lot of lag. Real time tracking is off at times. Review Source Response from Motive September 2, 2024 Hey Cora! Thank you for the wonderful review! It's great to hear that you appreciate our service. We do understand that a Lag or Tracking issue sometimes causes issues for our customers. We take your feedback very seriously and are always working on it to improve customer experience. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. KA Kafi A. CSR Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Motive review" August 27, 2024 4.0 Its okay could be better when its not accurate it causes problems for myself and my colleagues Pros When its working its very good and is very useful Cons Not very accurate which causes some trouble for me and my coworkers Review Source Response from Motive September 4, 2024 Hey Kafi! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word. If you do face any issues such as location accuracy or any other issue, please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Thank you! RV Robert V. Associate GM of Logistics Logistics and Supply Chain Used the software for: 2+ years ### "Love Motive" August 26, 2024 5.0 Love it. Easy to learn and get used to. Pros On point live access. Easy to track where the driver's are. Cons A little slow buffering. Sometimes it takes a while to load. Review Source Response from Motive September 2, 2024 Hey Robert! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564. We will be more than happy to assist you. MB Miguel B. Domestic operations Logistics and Supply Chain Used the software for: 6-12 months ### "Motive best app " August 29, 2024 5.0 I'm very satisfied with motive, very smooth app, 10/10 Pros Very accurate app to keep track of your driver Cons Syncing the driver with the truck, a lot of information to put in Review Source Response from Motive September 8, 2024 Thank you for the wonderful review, Miguel! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. SH Sanjay H. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Don’t do it" September 4, 2024 2.0 At times the ELD is faulty records drive time when parked and when you call for assistance to help fix the problem, they say there’s nothing they could do about it. Pros I can’t think of anything I can’t think of anything Cons Monthly expense, long-term contract faulty ELD Review Source Response from Motive September 8, 2024 We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. WW Waninahi W. senior administrative assistant Logistics and Supply Chain Used the software for: Less than 6 months ### "Effective site" August 27, 2024 5.0 10 out of 10. It is a very useful site to use on a daily basis Pros we use motive every day and I love it. using it daily really helps when determining job sites and decision making. Cons the ability to fast forward and go back to see what we watched or speed up or skip Review Source Response from Motive September 8, 2024 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. VR Verified Reviewer Owner operator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Motive and the value it brings" June 20, 2024 5.0 Pros How it accurately tracks your progress, hours of service, safety violations,and the truck routes to shippers and receivers. Cons Its a great product. There's nothing to not love about Motive Review Source Response from Motive June 21, 2024 Thank you for your glowing review! We're thrilled to hear that you value Motive's accuracy in tracking progress, hours of service, safety violations, and truck routes to shippers and receivers. It's wonderful to know that you find our product meets your needs so well. If you have any further questions or need assistance, please don't hesitate to contact us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564. We're always here to help! SS Stephanie S. Safety Director Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Safety Director" August 26, 2024 3.0 Decent. Gave me what we needed for right then but not long term. Pros An electronic option for paper logs to help drivers feel in everything that they are supposed to. Cons Customer Service and the fact that they are still working on a lot of features. Switched from [ORBCOMM](https://www.capterra.com/p/236749/ORBCOMM/) Orbcomm was hacked so we had to switch to something fast and motive was the short term answer. Review Source Response from Motive September 2, 2024 Hey Stephanie! We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. Thank you! SL Secret L. ACCIDENT CLAIMS SPECIALIST Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Clear visuals" August 26, 2024 5.0 Pros I like the clear imagery of the videos . Cons Small window of how long I have to request videos. i think 2wks would be better Review Source Response from Motive September 2, 2024 Hey! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries. Please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. AC Andrew C. Warehouse Manager Package/Freight Delivery Used the software for: 6-12 months ### "Great Insight " July 11, 2024 5.0 Pros It gives you notifications for real time updates with our drivers Cons Sometimes you get spam emails, but nothing crazy. Review Source Response from Motive July 17, 2024 Thank you for your review! We're glad to hear that you appreciate the real-time notifications for driver updates. We apologize for the inconvenience caused by occasional emails and are working on improving this. If you have any questions or need assistance, please reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564. We're here to help! WA Waseem A. Onwer Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Never trust there sales person " July 10, 2024 1.0 Pros Sales person lied what he promised, Not trustworthy Cons Promised insurance discount, never got it, even 6 months no one responded Reason for choosing Motive It was mistake, I will never recmond anyone Review Source Response from Motive July 14, 2024 We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. Marlynn A. Office Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "They charged us again after we canceled their services and refuse to refund us AGAIN!!" July 8, 2024 1.0 Last year we were going to start a company, so we were getting everything in place to get started. We ended up not doing the business, didn't even start. So we called to cancel Motive. They would not refund our money. Then last month, a year later, they charged our credit card again. They won't refund it again! Even though we canceled them last year and never even used their services. Pros I did not like anything about working with Motive. They were very hard to get a hold of. Their policies are terrible! Cons They stole our money and refuse to accept our cancellation. Review Source Response from Motive July 11, 2024 We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. WE Whitney E. Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "If you are new to operating and transportation - Motive will be your best friend!" May 3, 2024 4.0 I'm a huge fan of Motive and would recommend to anyone in trucking or transportation. Pros I am a huge fan of Motive (formerly Keeptruckin) the customer service is A+++! They are so quick to respond and help guide you or even your drivers to get set up. The app is very user friendly and keeps you on track and organized. Cons It can be a little expensive, if you are starting your own Transporation company but this is well worth the money, as you will be glad this app does so much to keep you organized, especially when it is time to run IFTA reports. Reason for choosing Motive I heard from so many people it is the best and it is. Review Source Response from Motive May 8, 2024 Thank you for the fantastic review! We're so happy to hear that you're enjoying our service. If you have any questions, our support team is here for you via email at support@gomotive.com or by phone at (855) 434-3564, 24/7. Thanks again! 🎉 SM Steve M. CEO Transportation/Trucking/Railroad Used the software for: 2+ years ### "They committed fraud with my bank account " April 23, 2024 1.0 Unethical business experience. Bad customer service. Bad correspondence. Total bad experience when a company takes $960 without your apptt Pros That I was able to make a payment once a year without auto pay. Cons They committed fraud with my bank account. I never authorized motive to auto debt my account. I actually told them I don’t allow auto payments with my account. So they claimed to have sent me an email that stated I would be on auto pay after me telling them I don’t allow auto pay. So they debit my account in 2023 and 2024 without my knowledge, no receipt and no communication. They did not want to refund my money even though I wasn’t using the ELD and did not authorize the transaction. After 2 days of phone conversation the refunded one payment but not the other. FYI a company can not debit your account without your approval. What they did was unethical, my bank and attorney agree. Be CAUTIOUS dealing with this company. $960 debit from my account without my approval Review Source Response from Motive April 26, 2024 We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. JB Jaron B. Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great for Any Driver" August 21, 2023 5.0 We have a very good experience so far. It has been a lifesaver for the logbook record-keeping. Pros The features I like most are the real-time tracking, trip history and logbook integration. It makes trucking and managing driver much easier with less hassle. Cons The site is easy enough to navigate with some coaching. A more intuitive format and labeling would be helpful. it seems to take a lot of clicks to access some of the information that should be more readily available, such as histories or reports. Reason for choosing Motive I don't know why this decision was made. Review Source Response from Motive August 23, 2023 Wow, thank you for the great review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again! DC David C. Owner Operator Transportation/Trucking/Railroad Used the software for: 2+ years ### "The Good, the Bad and the Evil of Motive " July 6, 2023 4.0 Early on they were great, had contacts in the business, would promote them on my Hotshot-USA Resource Network as an affiliate, I found them new business and told my members about them. Earned commissions that they told me were on the way. Got one but never got the rest. When I asked about them they could not tell me anything. As a ELD gateway, they are the premium service and the standard for the trucking business. They have a lot of great features, and fairly easy to use. They may just be too big and global , and need to organize a little better. I like them but I am always looking for another partner to work with, to promote and to eventually use for my trucks. I think they are overpriced and have lost the connection with some of their market. Pros When you are out on the road and need customer support, they are always a phone card away and very knowledgeable help. Have all the features and more that a Trucking Business needs, and should implement into their business. Keeps records, reports, and other features so that Governmental agencies, DOT, FMCSA, Insurance entities can share your records. Cons They lock you into service, too expensive, when you need reports or features such as fuel logs, they charge you more and lock you further into the program. When you do pay for an added feature, that you need immediately, such as Fuel Hub, they take their time to install, then they never show you how to have your drivers log in their fuel purchases. When you work with them to promote their product and company, the contacts you have just quit and leave, leaving you without warning and no way to talk to someone. You call and call, leave messages with other departments, personal and no one ever returns your phone calls. Slow to respond or even call back when you need them, however product support and technical support is top notch. They are an Indian based business and most of their support staff is hard to understand or communicate with at times. Alternatives considered [TruckX](https://www.capterra.com/p/182824/TruckX/) Review Source Response from Motive July 8, 2023 Wow, thank you for the great review! We're glad to hear that you're happy with our service. Please feel free to spread the word and If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. DG Dave G. Safety Director Construction Used the software for: 6-12 months ### "Just the basics" July 20, 2021 4.0 My thoughts, Well, I manage two companies which use ELDs. In one, we have one KeepTrucking device and the other we use Verizon’s system in the fleet of about 10 units. So everyday I get to compare your systems. KeepTrucking has direct advantages over Verizon’s but lacks in a couple areas. First, KT’s advantage is driver ease of use, and we can do the system installation. Verizon is hard for drivers to understand and needs special service techs to install. Secondly area of service, Montana is the fourth largest state and one of the least cellular regions in the country. There is no getting around it we have dead zones, KT recovers faster than Verizon once a cell tower is picked up. KT is the truckers ELD. The only real downfall is what or how the trucking management fields are used. Verizon has more included functions in their system, such as timecards and logs, daily and details reports of the drivers and/or the trucks systems. So, cost most likely another issue, that is to say data; the KT system we have needed more data than what was provided in our initial package which we had to purchase on top of our informed cost. Verizon’s total cost was up front. Pros Well, I manage two companies which use ELDs. In one, we have one KeepTrucking device and the other we use Verizon’s system in the fleet of about 10 units. So everyday I get to compare your systems. KeepTrucking has direct advantages over Verizon’s but lacks in a couple areas. First, KT’s advantage is driver ease of use, and we can do the system installation. Verizon is hard for drivers to understand and needs special service techs to install. Secondly area of service, Montana is the fourth largest state and one of the least cellular regions in the country. There is no getting around it we have dead zones, KT recovers faster than Verizon once a cell tower is picked up. KT is the truckers ELD. Cons The only real downfall is what or how the trucking management fields are used. Verizon has more included functions in their system, such as timecards and logs, daily and details reports of the drivers and/or the trucks systems. So, cost most likely another issue, that is to say data; the KT system we have needed more data than what was provided in our initial package which we had to purchase on top of our informed cost. Verizon’s total cost was up front. Switched from [VDO RoadLog](https://www.capterra.com/p/152027/VDO-RoadLog/) Out of Business Review Source Response from Motive July 22, 2021 Thank you, Dave. We're glad that you like using our service. We value your input and feedback very much. Keep on Truckin! DV Deana V. Owner/Dispatcher Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Dispatcher's Opinion" November 29, 2022 4.0 It's an overall good system, I've had a couple of challenges. I feel there should be assigned TEAMS to handle accounts/issues. The reason being, when I call in I get a different person each time and then a CASE number is created and then I have to wait for a response via email. I believe in good old customer service with live individuals to get things rectified. Some things cannot be handled with emails and require a live person on the other end of the phone. Pros As a trucking company we rely on ELDs and tracking. Motive allows for us to track our fleet/assets but there are many times the Solar Gateways need to be recharged and it makes it difficult for us if the asset is sitting at an offsite far way location. Motive has supplies us with cables to recharge the Gateway but if my asset loses charge while in a different state, how do I find it and recharge it? This happens more frequently than desired....just frustrating. Cons I wish there was a way to input more than one destination address because our trucks have multiple stops as route trucks and I have to continuously make changes rather than inputting all the address at once and watch my driver's progress. I've brought this up to Motive many times. I should be able to input the multiple addresses/route and watch the progress of my driver rather than feel as though I am babysitting them and asking them to call in after every drop. Reason for choosing Motive Sold on product and cost. Since our switch, costs have gone up. Review Source Response from Motive December 1, 2022 Thank you so much for your feedback and suggestions! Feedbacks help us identify areas of improvement and we will be sure to notify the relevant teams so your suggestions can be considered and worked upon. Furthermore, if you ever need assistance please feel free to reach out to our 24/7 support team by calling (855)434-3564 or sending an email to support@gomotive.com JC Joseph C. Dispatch Coordinator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Does everything and some" August 10, 2022 5.0 Easy of use and functionality Pros Ive used other types of this software such as big road ELD, and in comparison I do not know how Big Road is in business. The UI alone is enough reason for me not promote motive or recommend to those seeking similar software. Motive is easy to use, laid out to where everything is easily accessible. Reports are easy to find and easily generated and it is able to integrate with other software such as TMS software and much more. Cons I wish the motive load board displayed more load information and had the ability to broaden search parameters such as date ranges ability to put in multiple pick up and drop of locations, aside of that I love it Alternatives considered [BigRoad](https://www.capterra.com/p/147689/BigRoad/) Reason for choosing Motive does everything we need and some Review Source Response from Motive August 20, 2022 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you. LJ Lauri J. Safety Director Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Peace of mind" September 24, 2021 5.0 The benefits are that we can count on the devices to work as they are supposed to and they keep us in compliance with DOT regulations. The last company we were with was very hit and miss on if their equipment worked as it was supposed to for the clients. It was disturbing. Pros We only employ owner/operators and most are up in age and do not like technology or change. They were pleasantly surprised with your system and the ease of use. As the Safety Director, I like that I am sent an email any time there is an HOS issue with any of our drivers. I applaud your tech support team too! They are very knowledgeable and patient. Cons Integration to Keep Trukin was pleasantly easy. Our driver's installed the devices themselves and they are older guys that do not like change or technology. I cannot say that there is anything I do not like about the software. Reason for choosing Motive Keep Truckin had the best ratings and our drivers spoke to other drivers/friends who were recommending Keep Truckin to them. Review Source Response from Motive September 30, 2021 Thank you so much for your response! We are glad that you like it. Do let us know in case if you have any suggestions as we would be more than happy to hear them. Talk to a Capterra advisor for free and get results within 15 minutes.