# Page 2 | Motive Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Motive the right Transportation Management solution for you? Explore 1687 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/138669/Motive/reviews

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Motive

4.5 (1687)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Motive

## Showing most helpful reviews

Showing 26-50 of 1687 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BG

Bob G.  
Safety Director  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Safety Director"

January 5, 2026

5.0

Let's go back to 2016 when I first had the chance to experience this awesome trucking ELD app and it's software when Motive used to be "Keep Truckin". One of the first to offer a free to use/ try before you buy kind of deal. It was a great way to let people experience what would soon be coming down the road in the near future for HOS compliance... Literally! It was good back then and has only gotten better! Fast forward to 2026, the same awesome service plus some added features that stand at the top of the leader board with the best ELD products on the market. User friendly software on both ends for the driver and office management personnel, all with full FMCSA Compliance.

Pros

Easy for drivers to use and operate. Backend office is simple and easy to manage. FMCSA compliance is top priority. Help was normally just a phone call away if needing assistance.

Cons

Sales department. Never push or be over bearing. Let the product sell itself... Customer Service wasn't to bad when needed

Review Source

Response from Motive

January 13, 2026

Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon!

BF

Bekah F.  
Fleet Manager  
Construction  
Used the software for: 1-2 years

### "NOTHING BUT CHASING PROBLEMS"

July 9, 2025

1.0

NOTHING BUT CHASING PROBLEMS. We have implemented motive products on all 265 of our fleet vehicles. They have been giving us nothing but problems, weather that's flagging our drivers for "speeding (incorrect speed data on their software), or missing dash cam footage of multiple accidents. Its really unacceptable. I am so annoyed i went with this company and implemented them for our whole fleet. They are a true start up and all their "customer support" seems like AI responses. They dont fix anything we ask them to fix. We are considering breaking our contract and changing vendors because it is so bad. Creates EXTREME administrative burden on me/my team to even be able to use this product that we pay over $100k/year for.

Pros

The dashboard visual is decent. the physical equipment looks decent and the install is fairly easy but thats about it.

Cons

Their software is very glitchy, customer support is generic/AI. This company truly operates like a startup like they dont know how to operate at scale.

Switched from

[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)

Switched due to pricing, but in heindsight i wish we had paid more for a product that actually works and doesnt drive us insane.

Review Source

Response from Motive

January 28, 2026

Hey Bekah ! We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. Thank you!

VR

Verified Reviewer  
fleet dispatcher  
Utilities  
Used the software for: 1-2 years

### "fleet dispatcher"

July 17, 2025

5.0

My overall experience with the Motive GPS system has been excellent. It offers reliable real-time tracking, intuitive dashboards, and powerful safety features like AI-powered dashcams and driver behavior scoring. These tools have helped us improve accountability and reduce risky driving incidents. The system is easy to use, integrates well with our operations, and provides clear insights that support better decision-making. Overall, Motive has made our fleet safer, more efficient, and easier to manage.

Pros

What I liked most about the Motive GPS system is its real-time tracking and safety-focused features. The AI-powered dashcams and driver scoring tools help improve accountability and reduce risky driving behaviors. Its intuitive dashboard makes it easy to monitor vehicle health, fuel usage, and compliance, all in one place. Plus, the mobile app keeps everything accessible on the go, which is a big win for field operations.

Cons

one limitation we've encountered is the lack of flexibility in custom reporting. While the standard reports cover basic needs, they don’t allow for deeper customization based on specific metrics or operational goals. Expanding this feature would make the platform even more powerful.

Switched from

[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)

The cost was higher than expected, and the provider did not honor the previously agreed-upon pricing structure.

Review Source

Response from Motive

January 28, 2026

Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon!

JR

Jack R.  
Accounting Specialist  
Accounting  
Used the software for: 2+ years

### "Great reports, but file download is inconvenient"

March 16, 2026

4.0

Pros

There are many types of reports and they are useful. For example, Activity report has Summary and Detail. You can see total mileage by date and period. It is very easy to check driving miles and idle time when you calculating the driver pay.

Cons

Drivers upload log sheets as documents. When I download them directly, it creates a PDF file. The first page is a useless header. If I want the image only, I have to click and download from the inside. It's not convenient.

Switched from

[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)

Samsara was expensive, so we changed to Motive.

Review Source

Response from Motive

March 17, 2026

Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us, as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon!

Bawnie W.  
paperwork  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Horrid Experiences for last 2 years"

August 8, 2025

1.0

horrible experiences. 2 accidents (motive said didnt happen) one head on and one rollover pricing is 500 more to use your old equipment that didnt show the accidents

Pros

used to be good customer service in tech support Now 24 hrs to get any solutions if that happens at all... Only good if in cell service email ranges

Cons

now all the departments dont talk to each other. Price gouging Managers dont do anything to help the problem they only do NEW pricing

Review Source

Response from Motive

August 13, 2025

Hey Bawnie! We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. Thank you!

JW

Jason W.  
Haul Division Superintendent  
Construction  
Used the software for: 1-2 years

### "All in one fleet solution "

July 8, 2025

5.0

Phenomenal experience. Sales and the support team are second to none. I highly recommend motive if your are a budiness looking to increase your safety program

Pros

It's an all in one solution for our fleet. Eld, timecards and cameras have help our fleet. Our safety program has had decrease in incidents.

Cons

Searching video and only can view up to certain amount. Would like to be able to view whole drive.

Alternatives considered

[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)

Reason for choosing Motive

Ease of the product from installing to how easy we can see the data for the dashboard and mobile app

Switched from

[DriveCam](https://www.capterra.com/p/112869/DriveCam/)

Product failed to deliver video for collision that we had.

Review Source

Response from Motive

July 9, 2025

Thank you for the wonderful review, Jason! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Don N.  
Senior Diesel Technician  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Motive is an essential tool for fostering a culture of safety on the road."

March 11, 2025

5.0

Motive has made us champions of road safety by giving the most impeccable experience in monitoring our vehicles health. It allows our drivers to be super alert and vigilant on the road by giving them clear visibility all around them. Motive also allows to constantly monitor our vehicles for maintenances helping us avoid inconvenience of vehicle breakdowns.

Pros

Motive has very advanced AI powered monitoring features that help us to gain clear view of our vehicles, their equipments and their health status. It has efficient vehicle tracking features that allows us to keep tabs with the location of our vehicles at all times. Motive provide our drivers with deep view of the road conditions helping them to stay alert and avoid accidents. It also provides real time view of all activities in the vehicle allowing us to protect the carried goods from theft.

Cons

All aspects about Motive have met our expectations. It has not shown us any weaknesses or given us any reasons to hate anything about it.

Review Source

Response from Motive

March 19, 2025

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

TA

Terri A.  
Logistics and Distribution Operations Coordinator  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Motive, crafted with excellence to refine fleet management to utmost efficiency and stack fleet data on our fingertips "

March 10, 2025

5.0

Motive has played a vital role in optimizing the operations of our company by really transformed the way we manage our fleet. Embracing it introduced us to an undeniable competitive edge marked with greater efficiency, reduced cost and improved safety of our drivers . It has enabled us to distribute our workload to maximize on vehicle utilisation, repair and minimize vehicle downtimes, respond to any incidents across our logistics and distribution cycle and ultimately use our vast amount of data to continuously enhance our delivery and fleet efficiency

Pros

Motive has a lightweight UI that makes it easy to implement and navigate through it. I highly appreciate the GPS tech that enable us to track location of vehicles and monitor movement enabling us to respond to any changes promptly. Additionally Motive help us optimize routes based on realtime traffic and other factor data leading to effective deliveries, reduced fuel consumption and travel time. Motive has also embedded a two way communication tool that enable us in the back office message and communicate with our drivers one on one. Comprehensive reports and fleet metrics data gathered help diagnose engine issues, identify potential issues on our vehicle health and keep accurate record of fuel consumption

Cons

We haven't experienced any issues with Motive. Its performance is incredible and the system runs without any hitches . All thanks to their readily available expert support team that help us resolved any issues we are facing

Review Source

Response from Motive

March 16, 2025

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

EK

Ed K.  
Director of Safety and Compliance  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Director of Safety and Compliance"

April 28, 2025

5.0

Easy to use and very user friendly. No issues dealing with the support time. Everyone is on point.

Pros

User friendliness. Simplicity. It's easy to navigate around the dashboard and easy to access and obtain the necessary data. Another great thing is that Motive published updated every quarter so there is always something new to learn and use.

Cons

I've used Motive for 11 years now. Not that many things that I do not like about Motive.

Alternatives considered

[J. J. Keller SAFETY MANAGEMENT SUITE](https://www.capterra.com/p/209526/J-J-Keller-SAFETY-MANAGEMENT-SUITE/)

Reason for choosing Motive

Ease of use and very streamlined. Driver friendly and easy to understand for all involved.

Review Source

Response from Motive

April 29, 2025

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

AP

Alissa P.  
agent  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Reliable Fleet Management and ELD Platform for Trucking Operations"

March 12, 2026

5.0

solid fleet management system that helps us manage drivers, maintain compliance, and track vehicles .Once you become familiar with the platform, it can be a very useful tool for both safety and dispatch.

Pros

Everything in one place. Having ELD logs, GPS tracking, safety alerts, and driver data all in the same dashboard makes it easier to manage drivers and stay compliant.

Cons

Some of the settings or reports can be harder to locate at first . sometimes delays in syncing data between drivers and the dashboard.

Review Source

Response from Motive

March 15, 2026

Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon!

SJ

Stephanie J.  
Safety Coordinator  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Safety Coordinator"

June 20, 2025

3.0

Overall the service is great. The drivers loved the app. WIFI and Data were not a problem for the drivers.

Pros

Easy for drivers to manual log. Driver app layout very simple for drivers. Log editing for drivers is esy to learn

Cons

Monthly price for service is higher than some. Paying for the equipment is a very high cost to setup account

Alternatives considered

[One Step GPS](https://www.capterra.com/p/197399/One-Step-GPS/)

Reason for choosing Motive

At the time the setup fee was at a good price. The portal and driver app are easy to use.

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Customer service problems. Device had to be install by a tech and sheduling for more than one location very hard.

Review Source

Response from Motive

June 23, 2025

Hey Stephanie! We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. Thank you!

BJ

Brandon J.  
Director of Digital solutions.  
Insurance  
Used the software for: 6-12 months

### "Motive helps in enhancing fleet management and vehicle tracking "

March 4, 2025

5.0

My experience with Motive has been very positive. The platform has proven to be a valuable asset for managing my fleet. The combination of features has enhanced safety, compliance, and operational efficiency.

Pros

I appreciate that Motive offers an all-in-one platform. With GPS tracking, smart dash cameras , ELD compliance, and maintenance management, I don’t need multiple solutions to manage my fleet.

Cons

With real-time tracking and data collection, I sometimes worry about privacy and the security of our data.

Review Source

Response from Motive

March 7, 2025

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

JM

Justin M.  
owner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Charges for services not provided"

January 10, 2025

1.0

Horrible we sold a truck 2 weeks after our renewal and they will not refund the charges on the remainder of the year the eld is not being used

Pros

Nothing worst company i have dealt with. The account manager (\[sensitive content hidden\]) would not help or put us through to somebody that could she claimed she was the only one that couldn't help us

Cons

The account manager in the billing department. the employees that we dealt with did not help in any way once they steal your money the are done with you and will not help

Review Source

Response from Motive

January 14, 2025

We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564.

RA

Randy A.  
DISPATCH  
Construction  
Used the software for: 6-12 months

### "Cowtown Dispatch "

December 12, 2024

5.0

Its been really great and they are always improving and coming up with new features.

Pros

The on time notifications I get when trucks enter restricted toll ways and when we are in an accident Motive sends a quick notification with all the facts we need to proceed with our Safety Team.

Cons

When replaying drivers trips it gives 1 minute replays of a 3 minute request and it would be nice to get it available to rewind or fast forward the request.

Review Source

Response from Motive

December 12, 2024

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

SS

Shivam S.  
IT Consultant  
Information Technology and Services  
Used the software for: I used a free trial

### "The Easy Way to Manage Your Fleet"

March 9, 2025

5.0

It is easy to manage everything in one place. It helps track vehicles, drivers, and spending. The data helps make better decisions and improve teamwork.

Pros

I like most about Motive is that it puts everything in one place. It helps track cars, drivers, and spending. The real-time data makes decisions easier. It also helps teams work better together.

Cons

The platform could be costly for small companies.

Review Source

Response from Motive

March 16, 2025

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

OM

Ozzie M.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Bad experience "

April 30, 2025

1.0

Very bad company they over charged when you ask for refund they act like stupidity. They stole to me 1 year subscription without use their services.

Pros

Horrible they charged to my credit card without authorization. 1 year fee but I don’t use motive logbook.

Cons

Bad service the internet has no connection also when you trying to cancel the service they refuse because they want money .

Alternatives considered

[Logic Reservation Visitor Log Book](https://www.capterra.com/p/175400/Visitor-Log-Book/)

Reason for choosing Motive

Wrong decision was big mistake to use motive

Review Source

Response from Motive

May 5, 2025

We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564.

ST

Samantha T.  
Admin  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Couldn't live without"

October 17, 2024

5.0

Motiv made our lives simpler. I would definitely recommend to anyone starting out, as there's a ton of regulations to keep up with, use Motiv to help with your ELD needs, but the IFTA tax portion is a MUST HAVE.

Pros

Motive- Formally Keep Trucking, was a great ELD software to help out drivers stay compliant. Easy view of all clocks from homepage. Reports and logs are easily accessable. Ifta Fuel Tax Reporting made simple.

Cons

Cost. For Mom and Pop trucking companies, it is just another added expense. But to be fair, I don't know what their competitors charge.

Review Source

Response from Motive

October 25, 2024

Thank you so much for your kind words, Samantha! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Regards, Bobby Young Motive Support

EW

Earl W.  
Operation Supervisor  
Utilities  
Used the software for: 2+ years

### "Operation Supervisor "

August 29, 2024

4.0

I recently attended the Motive Summit in Nashville, Tennessee, and it was a fantastic experience. Meeting the employees of Motive in person allowed us to share ideas, ask questions, and build stronger connections. Through Motive Chat, I've always been able to get my questions answered promptly and effectively. Motive has been instrumental in keeping our company out of lawsuits that weren't our fault, providing us with peace of mind. Additionally, my drivers have often mentioned how the safety insights from Motive have influenced their personal driving habits, making them safer and more conscientious on the road. The summit reaffirmed my belief in the value that Motive brings to our operations.

Pros

Partnering with FusionSite Services, we integrated Motive's truck camera system into our vehicles, and it has proven to be an invaluable asset. The system excels in monitoring our fleet, ensuring quality control, and facilitating truck maintenance. Perhaps most importantly, it has safeguarded our company and drivers by providing crucial evidence in accidents that could have otherwise been difficult to dispute. Additionally, Motive has played a pivotal role in coaching our drivers to improve their skills, leading to safer and more efficient driving habits. This investment has undoubtedly enhanced our fleet management and overall operational integrity.

Cons

One area where Motive could significantly improve is in the realm of maintenance management. While the platform does offer a way to create maintenance schedules, it falls short when it comes to creating and managing work orders. For instance, if a mechanic is performing preventive maintenance on a truck and notices an issue that needs attention, there is currently no straightforward way to document this issue for future action. The ability to generate a work order in such scenarios would be incredibly beneficial, allowing mechanics to note repairs or tasks that can be addressed later when time permits. Implementing a work order management feature would greatly enhance the efficiency and effectiveness of maintenance operations, ensuring that no issues are overlooked and that all necessary repairs are documented and tracked systematically.

Review Source

Response from Motive

September 8, 2024

Thank you so much for your kind words, Earl! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon!

DJ

Devlin J.  
Driver  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Motive is easy"

October 2, 2024

5.0

I have had motive for 4 yrs now and overall its been easy to navigate and edit .

Pros

Easy to edit time when you forget, many times i forget to log my trips but i find easy to edit and get my logs correct.

Cons

Sometimes it disconnects from the unit inside the truck.

Review Source

Response from Motive

October 8, 2024

Thank you so much for your kind words, Devlin! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Regards, Russell Cook Motive Support

JS

Joel S.  
Driver  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Good alternative to the big bulky ELD screens"

September 29, 2024

3.0

I like the motive ELD app is convenient. You don’t have to get a big bulky screen installed in your work truck and the app is very user-friendly. However, the financial tactics could be better. Inform the customer about the lump sum fee instead of telling them great price.

Pros

You can use your cell phone instead of the big clock screen that you had to get installed in your semi truck

Cons

The one thing I don’t like about motive is their financial tactics. They’ll tell you a great price, but they failed to inform you that you have to pay a lump sum fee.

Review Source

Response from Motive

October 1, 2024

Hi Joel S, Thanks for the constructive feedback. This information helps us determine what improvements we need to make. Your feedback is extremely important to us and it's incredibly rewarding to know that our efforts are making a positive impact. Please feel free to reach out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. Regards, Bobby Young

RF

Raychell F.  
Driver  
Automotive  
Used the software for: 2+ years

### "Poor customer service "

October 18, 2024

1.0

Multiple people pro active calling to sell you what you don’t need but won’t help you when you need to cancel what you don’t use

Pros

Works when it works good, however the customer service is terrible. They will not help you cancel boxes you no longer use

Cons

Would not cancel boxes we don’t use, surprise billing. Read up on BBC about them. Awful

Review Source

Response from Motive

October 28, 2024

Hey Raychell, We hope you are doing well. Our sincere apologies for the inconvenience. This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details. Meanwhile, your patience is highly appreciated! Regards, Gary Smith Motive Support

VR

Verified Reviewer  
Manager  
Accounting  
Used the software for: 1-2 years

### "Good company and great features."

September 23, 2024

4.0

Good company and great features. Would recommend to other small fleets

Pros

Ease of use and setup. Quick and easy setup.

Cons

At ocassions the customer service is slow to respond.

Review Source

Response from Motive

September 26, 2024

Thank you so much for your kind words! We're glad to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon!

SW

Sue W.  
admin  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Motive all around great"

November 14, 2024

5.0

For us, its good, we have never discussed moving away from Motive except for maybe costs

Pros

Tracking of our fleet, viewing logs and issues

Cons

sometimes hard to navigate when you are looking for 1 certain thing

Review Source

Response from Motive

November 20, 2024

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

KG

Kenzie G.  
Office Manager  
Pharmaceuticals  
Used the software for: 1-2 years

### "Great software for dash cams "

October 31, 2024

5.0

Pros

That you can see live time driving where the drivers are and with their current video camera placement.

Cons

The softwarevwas slow to update sometimes.

Review Source

Response from Motive

November 7, 2024

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

GR

Gibran R.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Improving safety, productivity and flexibility all in one platform."

August 28, 2024

5.0

Significant reduction in fraudulent and wasteful experiences. It is the market leading solution to physical economy safety and reliability.

Pros

Motive has been my best friend in the field of softwares. It is very accurate to reduce the risks on the road using the AI. It also saves us time and cost with deep insights into vehicle health, location and use. Theft prevention is well executed making it quite secure and precise.

Cons

Customer Experience was not as expected. I rarely get feedbacks on time. That should probably be the point to improve on.

Review Source

Response from Motive

September 2, 2024

Hey Gibran! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries. Please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

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