# Page 4 | roommaster Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is roommaster the right Hospitality Property Management solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/13824/roomMaster/reviews --- roommaster 4.3 (129) [View alternatives](https://www.capterra.com/p/13824/roomMaster/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of roommaster ## Showing most helpful reviews Showing 76-100 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Ciara C. General Manager Hospitality Used the software for: 2+ years ### "RoomMaster " May 5, 2021 5.0 Great experience - Great at getting back to us quickly if any issues with anything or we don’t know how to do do something Pros Easy to use Plenty different options for many scenarios within hotel industry Many repost options Cons Would like to be able to interface with Apple products - perhaps this is now possible? Review Source Response from Aspire Software Company March 10, 2026 Thank you, Ciara. We're glad roommaster's flexibility and responsive support continue to make a real difference for your operations. On your Apple compatibility question, as a modern, AI-powered, cloud-native PMS, roommaster is designed to work across multiple devices. Please reach out to us at support@roommaster.com for specific guidance on Apple device access. AC April C. Front Desk Manager Hospitality Used the software for: 2+ years ### "Good property management software." September 25, 2017 4.0 Pros Ability to tailor to each individual need by selecting options for each person. It also has the ability to communicate with our lounge and restaurant which makes it easier for our guests to keep everything on one bill. Cons I do not like all the new security rules that come with the new EMV stuff. I also do not like the fact that once you use the check out and check back in feature their name no longer comes up when you look at the name tab in the quickroom screen. Review Source Response from Aspire Software Company March 10, 2026 Hi April, Thank you for taking the time to share your feedback. We're glad to hear that roommaster has helped your team tailor the system to your needs and manage guest charges across different areas of the property. We also appreciate your comments regarding the security requirements and the quickroom search experience. Feedback like this is important to us and helps guide improvements as we continue refining the platform. Thank you again for sharing your experience with roommaster. JT Jacob T. Hospitality Used the software for: ### "One of the best decisions I’ve made" August 25, 2014 5.0 Pros roomMaster is straightforward and powerful. We use the Enterprise version at our 21 Southern California hotel locations. The iQ CRM product, which sits on top of all the programs, accepts imports and allows our corporate team to run some amazing reports, as well as conduct business-critical analyses. But, my favorite element of the partnership we have with InnQuest is their team, and the leadership of Robert, the President and main programmer. He cares so much about his product and customers. They are continually making thoughtful, well-engineered enhancements. Also, the pricing is amazing. We save a ton of money on support fees compared to the big guys. Cons They are much smaller than the Micros of the worlds, but that's a good thing as well. Their development cycle is more streamlined, and costs are lower for the consumers. Review Source Response from Aspire Software Company March 10, 2026 Thank you for taking the time to share such detailed feedback. We're glad to hear that roommaster has been supporting your operations across multiple properties and that the reporting and analytics capabilities have been valuable for your corporate team. It’s also great to know that the platform’s flexibility and ongoing improvements have made a positive impact on your business. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue evolving the platform to support hotel groups and independent properties alike. We appreciate you sharing your experience with roommaster. CT Callum T. Used the software for: ### "Room for improvement" April 7, 2017 3.0 The previous welcome system we used provided a lot less issues. Key functions like guest morning paper printable report and the option of being able to copy bookings as before would be beneficial. Departure invoices won't print in numerical order, Table bills wont charge over to rooms. Group booking is not as easy a the previous system. Customer support are good at getting in contact once a report has been issued but actually getting to the bottom of the issue never seems to be as straight forward. EOD reports always tend to load slowly and need to be refreshed numerous times before any figures load. The system seems to be a work in progress with room for improvements. Review Source Response from Aspire Software Company March 10, 2026 Hi Callum, Thank you for taking the time to share your feedback. We appreciate you highlighting the areas where roommaster has worked well as well as the challenges you’ve experienced. Comments around reporting, billing workflows, and group bookings are helpful for our team as we continue refining the platform. Feedback like this plays an important role in guiding improvements. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue to evolve the platform to better support hotel teams and their daily operations. Thank you again for sharing your experience with roommaster. MC Melody C. Proprietor Used the software for: 2+ years ### "One of the best software I've ever used. Very easy to use ." February 19, 2018 5.0 Pros You can train front of house staff with or without computer knowledge with this software. A user friendly software Cons Once in awhile it does have a glitch moment. But usually the customer support are at hand to help . Review Source Response from Aspire Software Company March 10, 2026 Hi Melody, Thank you for your kind review. We're glad to hear that you find roommaster easy to use and that it helps make training new team members straightforward. We appreciate you taking the time to share your experience and for being part of the roommaster community. All the best, John MC Marion C. General Manager Hospitality Used the software for: 2+ years ### "welcome systems" April 25, 2017 5.0 Have found an exceptional system and company since I started using 3 years ago. Lots of continual development and helpful videos. Pros Ease of use Review Source Response from Aspire Software Company March 10, 2026 Hi Marion, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy for your team to use and that you’ve found the platform helpful over the years. It’s great to know that the ongoing improvements and resources have supported your experience. We appreciate you sharing your feedback and for being part of the roommaster community. CH Carl H. Used the software for: ### "Efficient but room fro improvements" April 7, 2017 4.0 With the majority of my experience being made with the previous software (unsure of name) I find this a lot quicker when making a basic reservation, that is all. Features such as group bookings can be tedious, notes on occasion not being saved. Constructing a breakfast list and a in house dinner list seems to take much longer than before. A News paper function would be handy. Most nights when trying to transfer table bills to rooms an error message often pops up? Not having the do not move option and being able to simply copy a booking would be the stuff of dreams. Invoices seem to print in a random order each time, not sure if this can be rectified in house? Just a few small things could make this system 'perfect'. Carl Howell Review Source Response from Aspire Software Company March 10, 2026 Hi Carl, Thank you for taking the time to share your feedback. We're glad to hear that roommaster has been efficient for basic reservations and that it has supported your day-to-day operations. We also appreciate your suggestions around group bookings, billing workflows, and reporting. Feedback like this helps our team continue improving the platform and refining features to better support hotel operations. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue evolving the platform based on input from hotel teams like yours. Thank you again for sharing your experience with roommaster. AD Annemarie D. Hospitality Used the software for: ### "Best PMS on the market..." August 23, 2014 5.0 Pros We have had roomMaster since 1998, and the response and updates to meet the changing hospitality industry are remarkable. The service contract is affordable, the staff is knowledgeable, and the software itself is very user-friendly. As a summer resort, we need to be able to train quickly, and the software training mode allows for an easy transition. The most impressive aspect is how they actually listen to their clients and make updates that are forward thinking and innovative. Cons I can't say that anything is really objectionable about the product. If I don't see a report I want, we can build it on our own. If I am struggling with how to build the report, I can go to the forum and have another client help or roomMaster staff assist. Review Source Response from Aspire Software Company March 10, 2026 Thank you for taking the time to share your feedback and for being such a long-time roommaster customer. We're glad to hear that the platform has continued to support your resort operations and that features like training mode and reporting have been valuable for your team. It’s also great to know that the responsiveness of our team and the ability to adapt the system to your needs have made a positive impact over the years. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue evolving the platform to support the changing needs of hospitality businesses. We appreciate your continued trust in roommaster. CL Cherie L. Systems Manager Hospitality Used the software for: 6-12 months ### "Roommaster PMS Review" February 6, 2018 3.0 RoomMaster needs to get with the times and get online so that it can be accessible via web browser. RoomMaster is commonly used in the Pacific region due to its affordability therefore an upgrade of this software would take out its competition on this side of the world. Roommaster needs to interface with accounting the popular accounting systems. Needs to be web based to make it easily accessible. Pros Cheap to install - affordable, interface with POS system. Latency totally dependent on network putting pressure on LAN. Cons Takes getting used to, no ease of use, lack of online resources for support. One local tech support that is not easily accessible. Lack of interfacing with accounting systems. Review Source Response from Aspire Software Company March 10, 2026 Cherie, Thank you for taking the time to share your feedback. We appreciate you bringing your support concerns to our attention, and our team is working with the appropriate partner to ensure the issue is reviewed and addressed. roommaster continues to evolve as a modern, AI-powered, cloud-native PMS, and integrations with accounting systems remain an important part of helping hotels streamline their operations. roommaster already supports several accounting integrations, and we are always evaluating opportunities to expand compatibility. If there is a specific accounting system you are using, please feel free to share it with our team so we can better understand your needs. Thank you again for your feedback. GB Gemma B. Manager Hospitality Used the software for: Less than 6 months ### "Welcome Anywhere does everything we need and more" April 5, 2017 4.0 We have had a great experience with brilliant customer support during the change over from our old booking system and since. Works well and can be tailored to fit with us. Pros Easy to use and lots of information and support with how to use it. Colourful and easy to look at means we aren't ashamed of the customers seeing our system like we were before. Cons Peep function can get annoying so we have turned ours off. But it would be good to see the customers requests at a glance without having peep on. Review Source Response from Aspire Software Company March 10, 2026 Hi Gemma, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy for you to use and that the support and resources have helped your team get comfortable with the system. It's also great to know the platform has worked well for your property and could be tailored to your needs. We appreciate your suggestion regarding the guest request visibility as well—feedback like this helps us continue improving the platform. Thank you again for sharing your experience with roommaster. SB Stuart B. GM Hospitality Used the software for: 2+ years ### "Excellent " May 5, 2021 5.0 Been using this system for over 6 years and it is great Pros Very easy to uses clear easy to train new staff on. Great support team Cons Nothing , it is a great all round system Review Source Response from Aspire Software Company March 10, 2026 Thank you for your review, Stuart. We're glad to hear that roommaster has been easy for your team to use and that it helps with training new staff. It’s also great to know our support team has been helpful throughout your experience. roommaster is now a modern, AI-powered, cloud-native PMS designed to help independent and group hotels simplify daily operations while giving teams the tools they need to work more efficiently. We appreciate your continued trust in roommaster over the years. MB MICHAEL B. OWNER Used the software for: 2+ years ### "GREAT SYSTEM" February 1, 2017 5.0 Have used Welcome for many years and find it perfect for our business. If there are any issues they are dealt with straight away. Review Source Response from Aspire Software Company March 10, 2026 Dear Mike, our partnerships are very important to us and we're proud to have you as a customer. Thank you for the review, we're delighted that you are so happy with roommaster and the service. Do keep the feedback coming, and as a hospitality original we're always innovating! BT Brittany T. Used the software for: ### "A bit of a headache!" April 4, 2017 3.0 We are all for moving with the times and making sure we aren't being left behind but I can't help thinking Welcome Anywhere was let loose without being fully ready. Over 4 months later and we are still speaking with the support team on a regular basis with problems that need fixing. Problems we didn't have with the older bookings system. Regularly we have to chase a response and the answer is that the development team is dealing with it. Should all of these have been troubleshooted in the first place before going live? Review Source Response from Aspire Software Company March 10, 2026 Hi Brittany, Thank you for taking the time to share your feedback. We understand your concerns regarding system issues and response times, and feedback like this is important as we continue improving the experience for our customers. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue investing in strengthening both the platform and the support services around it. If you’d be open to discussing your experience further, our team would be happy to connect and review the challenges you’ve encountered. You can reach us at support@roommaster.com IP Iwan P. Manager Hospitality Used the software for: 1-2 years ### "Easy to use" November 13, 2018 4.0 Better records of customer payments. Considerably less double bookings Pros Easy to use. Capability to control all booking systems from one platform. Always helpful customer service Cons Group bookings could be improved. Rate override when creating a bokking would be handy Review Source Response from Aspire Software Company November 29, 2018 Thank you Iwan for the great review. I am really pleased that you find the system so easy to use and it is in effect saving you money by eradicating double bookings. We have lots more functionality on the way, so watch this space! Thank you again for being a Welcome customer. John SW Stuart W. Operations Manager Hospitality Used the software for: 1-2 years ### "A PMS system looking forward" April 10, 2017 4.0 The team at Welcome have made leaps and bounds in recent months with system development. The inclusion of Booking.com Bookingsuite has been a game changer. Pros Bookingsuite integration Review Source Response from Aspire Software Company March 10, 2026 Hi Stuart, Thank you for taking the time to share your review. We're glad to hear that the integration and recent platform improvements have made a positive impact for your team. Feedback like yours helps guide how we continue evolving roommaster to better support hotel operations. We appreciate you sharing your experience with the platform. TL Thea L. Hospitality Used the software for: ### "Could be great; but only ho hum currently" July 24, 2014 3.0 Pros The product has a ton of potential. It is very quick to respond once it opens. The updates are easy to install. Cons 1) They withhold the reports you need and call it special report writing. 2) They claim to address areas that they seem to have little real interest in. 3) They invest in a Client Relationship Manager who seems to lack interest in client needs. 5) They seem to have only one programmer, the president, whose main focus seems to be monitoring the Client Forum rather than writing elegant programs for sweeping results. 6) The online booking engine needs to be expanded/enhanced with features that will create leverage and rival the OTAs. Review Source Response from Aspire Software Company March 10, 2026 Thank you for taking the time to share your feedback. We appreciate you highlighting both the strengths you’ve experienced as well as the areas where you feel improvements are needed. Comments around reporting, development priorities, and booking functionality are valuable for our team as we continue evolving the platform. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue investing in enhancements that better support hotel operations and distribution. If you’d be open to discussing your feedback further, our team would be happy to connect. Please feel free to reach out to us at support@roommaster.com DC Deirdre C. Manager Hospitality Used the software for: 2+ years ### "User friendly system" May 5, 2021 5.0 Pros Easy to use product, good reporting and encryption Cons No specific dislikes, have been using for years Review Source Response from Aspire Software Company March 10, 2026 Thank you for your feedback, Deirdre. We're glad to hear that roommaster has been easy for your team to use and that the reporting capabilities have been helpful. roommaster is now a modern, AI-powered, cloud-native PMS that simplifies hotel operations while giving teams the tools they need to manage their properties with confidence. We appreciate you taking the time to share your experience and for being part of the roommaster community. AD Ashley D. Accommodation Manager Hospitality Used the software for: 2+ years ### "Great Service!" February 1, 2017 5.0 Used Welcome for a number of years now, and from the original system to upgrading to Welcome Anywhere last year has been great. The team are always so friendly and can't do enough to help! Definitely recommend very highly. Review Source Response from Aspire Software Company February 1, 2017 Many thanks Ashley, its good to hear that the system and the team are working well for you and the team at Newton Hall DPC Debbie Pomeroy C. General Manager Hospitality Used the software for: Less than 6 months ### "General Manager" December 8, 2016 5.0 We have used this product on multiple locations running different types of businesses (private resort island with airport, marina, store and restaurant previously and now a resort in transition from property rental to full functioning remote island resorts with increasing services to include restaurant, water sports, retail and services). There are more online flashy programs. This is a solid server based program that can work with housekeeping and maintenance on mobile devices, work from multiple offices through remote access to a central server for reservations and accounting purposes, integrates online with our website and third parties to include expedia and other booking engines. We needed a server on island due to being so remote. We needed mobile options being so large and with many offices. We needed remote access due to the many people involved in this venture. InnQuest RoomMaster met all these needs! Its not the flashiest or most online versatile, though it does meet ALL our needs for an expanding resort and business! Pros Add on as you grow. Multipfacited Cons Not as flashy and as versatile as some of the online platforms. Review Source Response from Aspire Software Company March 10, 2026 Hi Debbie, Thank you for taking the time to share your detailed review. We're glad to hear that roommaster has been able to support your operations across multiple locations and help manage the different aspects of your business. It’s great to know that the platform has met your needs for reservations, integrations, and remote access as your resort continues to grow. We appreciate you sharing your experience and feedback. GW Gavin W. Used the software for: ### "A let down" February 13, 2017 3.0 So very disappointed in this software. We delayed and delayed "upgrading" and had hoped that any teething problems would have been out of the way by the time our hotels migrated across. The whole experience of migrating from one Welcome system to their updated one was stressful and not the same from one hotel to the other. Their list of updates must be huge, the developers have a big job. No newspaper facility! Taking a booking is far more complicated than it needs to be. I feel we have gone back in time and not forward. I wonder if any one currently in the industry consulted on WA. Review Source Response from Aspire Software Company March 10, 2026 Thank you for taking the time to share your feedback. We understand the concerns you raised regarding the migration experience and system workflows. Feedback like this is important to us as we continue improving roommaster and refining how it supports hotel teams in their daily operations. If you would be open to discussing your experience in more detail, our team would be happy to connect and review the areas you mentioned. Please feel free to reach out to us at support@roommaster.com PC Polly C. Used the software for: Less than 6 months ### "Quite a few niggles." April 8, 2017 2.0 Firstly, I like the ease of the booking chart, the ease of the menu, and the customer support. However, I dislike not having a newspaper or car reg option, problems with print outs for bills and reg cards, it runs slowly on our system and that it loses data if you don't hit save immediately even if you stay on the same booking. Also, I think it should automatically log you off after a certain period of time. Pros Booking page, menu, customer support, automatic room charges, Cons No newspaper or car reg function - basics for a hotel?! Issues with saving, problems with everyday tasks like printing reg cards or bills... Review Source Response from Aspire Software Company March 10, 2026 Hi Polly, Thank you for taking the time to share your feedback. We're glad to hear that you’ve found the booking chart, menu navigation, and customer support helpful. We also appreciate you highlighting the challenges you’ve experienced with certain tasks and features. Feedback like this is valuable and helps guide improvements as we continue refining roommaster to better support hotel operations. Thank you again for sharing your experience. BK Brian K. Hospitality Used the software for: ### "Great property management system that doesn't break the bank" August 25, 2014 4.5 Pros roomMaster allowed us to standardize on a single management system for all of our hotels and centrally report for the managers and owners. The staff likes that it's easy to learn, and management really loves the ability to write custom reports that are automatically created. Cons The thing I like least is that they don't have a full catering package. The groups functionality works for us, and it's not made to be catering software, but it's the one thing we wanted and didn't get. We use a third party app for that and plug the info into roomMaster so it works, but maybe one day. Review Source Response from Aspire Software Company March 10, 2026 Thank you for taking the time to share your feedback. We're glad to hear that roommaster has helped your team standardize operations across multiple properties and that the reporting capabilities have been valuable for managers and owners. We also appreciate your comments regarding catering functionality. Feedback like this helps guide future improvements as we continue evolving the platform. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue refining the system to better support a wide range of hotel operations. Thank you again for sharing your experience with roommaster. MC Marvin C. Hospitality Used the software for: ### "Great system and ease of use!" August 26, 2014 5.0 Pros I previously worked for a competitor of InnQuest. I was an installer of PMS systems. I can say that the functionality of this software is at the top of the market. What sets them apart is the quality of the employees and the great service they supply! I have never had a request not worked on. If it was something beyond the scope of the software or that would not work the way we needed, they try to come up with a solution using the parameters of the software instead of just saying no! Cons There's not much I do not like! It took a bit of time to fully immerse myself in the SQL report writing for custom reports, but now, it is easy! Review Source Response from Aspire Software Company March 10, 2026 Thank you for taking the time to share your feedback. We're glad to hear that roommaster’s functionality and the support from our team have made a positive impact on your experience. We also appreciate your comments about reporting and customization. Feedback like this helps guide how we continue improving the platform and supporting the needs of hotel teams. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue evolving the platform while maintaining the reliability and service our customers expect. KL Kalei L. Hospitality Used the software for: ### "Great product for a great price" September 20, 2014 5.0 Pros Our company uses roomMaster at 27 properties. After a recent merger with another hotel company, there was discussion about possibly converting to another popular PMS system with a price tag 10X (or more) the price of roomMaster. A third party was asked to evaluate both systems and concluded that roomMaster was the better value. Many of our properties also use several add-on components including iQAnywhere, iQKeyLocks, iQPOS, CRM, and more. Their support is top-notch and always responsive with follow-up to ensure we are satisfied. Though their support hours aren't ideal for us with a 5-6 hour time difference, we have not found this to hinder our operations. For us, there is no other choice. roomMaster is the PMS system for us! Cons With the time difference between Hawaii and Florida, where they are located, we have to make support requests by 2pm, or wait to the following day (except in cases of emergency, which rarely happens). However, we haven't found this to be a problem. Review Source Response from Aspire Software Company March 10, 2026 Hi Kalei, Thank you for taking the time to share such a detailed review. We're glad to hear that roommaster has been delivering strong value across your properties and supporting your operations with the features and integrations you need. It’s great to know that our support team has also been responsive and helpful for your organization. We appreciate your continued trust in roommaster and your feedback. JW Jane W. manager Hospitality Used the software for: Less than 6 months ### "Great System" February 21, 2017 5.0 The transfer to Welcome Anywhere Plus has been quite painless. Starting to learn a new system is always going to be a slow process but i can't believe how intuitive the system is. We are flying already and i love it. All the reports at a click of a button, and i can lie in bed checking how the bookings are coming in or what the availability is for a certain date! Pros the easiness of use Cons n/a Review Source Response from Aspire Software Company March 10, 2026 Hi Jane, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy for your team to learn and that the reporting tools are helping you quickly track bookings and availability. It’s great to know the transition to the system went smoothly and that it’s supporting your daily operations. We appreciate you sharing your experience with roommaster. 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