# roommaster Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is roommaster the right Hospitality Property Management solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/13824/roomMaster/reviews --- roommaster 4.3 (129) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of roommaster Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews AJ Aaron J IT ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “The system’s ability to manage reservations, reporting, and guest information saves us time and streamlines operations.“ October 2, 2025 DD Doreen D Reservation SpecialistHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The system logging you out of RM so quickly when you take a moment to do something about a reservation, thus locking the booking and having to go back in and unlock it. Would be better if the time was a bit longer before it locks out.“ October 2, 2025 Maxwell P General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It offers the depth of features you would expect from a much more expensive system like Opera but packages it in a way that is accessible for independent hoteliers.“ December 9, 2025 AJ Aaron J IT ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “The monthly updates can sometimes introduce small bugs or glitches that affect day-to-day usage right after release. While these are usually addressed quickly with patches, it can cause minor interruptions.“ October 2, 2025 Maxwell P General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The interface is straightforward and logical, meaning I can train a new front desk agent in a couple of shifts rather than weeks.“ December 9, 2025 Maxwell P General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The interface, while functional, can look a bit dated compared to some of the newer web native platforms.“ December 9, 2025 BD Barrett D Night AuditHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “I really enjoy when they said emails about upcoming updates so Night Audit can properly plan their night shift.“ October 31, 2025 JH Jessica H Reservations ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “the reservation. If the system is having difficulties, it will shut down often throughout the day.“ October 7, 2025 ## Showing most helpful reviews Showing 1-25 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Traci S. General Manager Hospitality Used the software for: 2+ years ### "RoomMaster Anywhere is definitely a great option for smaller boutique size properties" August 2, 2022 5.0 I definitely would recommend it to smaller size hotels, I am not sure how it would work on a property with in excess of 50 rooms. Pros It is very easy to use, having the ability to access from home without having to go through the VPN networks and having connection issues. Especially if the property is down! Cons I think the reporting should be more detailed. Coming from another larger branded hotel I was accustomed to customizing reports easily to get more pinpointed information. Reason for choosing roommaster They did not have the same functions as Roommaster and it was much more limited. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Traci. We're glad roommaster's cloud accessibility is making a real difference for your day-to-day operations. Your feedback on reporting depth is noted. As a modern, AI-powered, cloud-native PMS, roommaster is built to serve properties of all sizes effectively. We'd be happy to walk you through reporting options at support@roommaster.com. JH Jessica H. Reservations Manager Hospitality Used the software for: 1-2 years ### "Room Master Feedback" October 7, 2025 4.0 Room Master has its good and bad days. It will shut down on you sometimes. It will give you wrong information sometimes. It is a nice system but could use many improvements but also doesn't need much to improve! If you can work around the quirks, then it is a good system for you! Pros It is a good, organized system. I like that I can make rules to ensure we don't oversell the hotel! The specific reports are very nice! Cons Sometimes it doesn't tell you that you will be oversold until you okay the reservation. If the system is having difficulties, it will shut down often throughout the day. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Jessica. We're glad roommaster's organisational tools and reporting capabilities are working well for your reservations team. We take reliability seriously, and the stability concerns you've raised are noted. We're continuously investing in roommaster as a modern cloud PMS to address these. Please reach out at support@roommaster.com if issues persist. JC Joanna C. CEO Hospitality Used the software for: Less than 6 months ### "A terrible solution for vacation rental properties and a company that lacks integrity. " September 26, 2022 1.0 Sad to have to write this review as we gave innquest every opportunity to turn this sour experience around. Prior to signing up with innquest in July 2022 were assured the entire payment amount would be charged to our credit card processor when our guests booked a reservation. This includes our housekeeping fee and any add on packages our guests purchase for their vacation rental stay. Prior to signing up we emphasized that we needed the entire payment charged (what guests are billed when they book including the housekeeping fee) several times with Chris Rios. Chris went onto our current booking engine (that also charges the full amount including the cleaning fee and any packages that they added on) and after reviewing it said that it would be no problem. We also told him the only reason we were going with Innquest is that the new synxis booking engine we were planning on using needed a separate PMS system as the synxis PMS is not capable of automatically charging payments. I let him know that I had zero interest in charging ANY payments manually. We were given no access to the software until the day before going live. The day before. This was also over a month after we signed up. It was then we were told Chris Rios made a mistake and that cleaning fees and any add ons could not be charged automatically with innquest and would have to be manual payments. They are now refusing to refund is the $595 “set up fee” in spite of their product not being as advertised. Pros There were no positives to this software- its archaic and has not been updated in 20 years Cons Unfortunately we were given misinformation and Innquest is refusing to accept responsibility. If you are a hotel this might be great for you (aside from their cloud product being archaic and extremely tedious). If you are a vacation rental please know that cleaning fees or add on packages will have to be charged in a separate manual payment and they will not let you know this when you are signing up for their product. Reason for choosing roommaster I was lied to flat out. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Joanna. The concerns you've raised around payment capabilities and the onboarding process are noted, and we take them seriously. roommaster is purpose-built for hotel operations, and we want to ensure every customer understands the platform's scope before going live. Please reach out to us at support@roommaster.com so we can review your case. MN Mary N. General Manager Hospitality Used the software for: 1-2 years ### "Always Helpful! " October 14, 2025 5.0 This was only my first time as General Manager using Room Master; I needed a lot of help! The tech department was very helpful and patient with me! Pros How very nice and helpful everyone is! Alway respectful and patient! Thank you for all of your help for 2025! Cons Sometimes we would not get the best TECH support based on incomplete information. Such as; losing rate information, or a long journey to learn how to apply codes. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Mary. We're glad the team's patience made a difference during your onboarding as a new GM. Your feedback on technical guidance is noted, for any rate or configuration questions, please don't hesitate to reach out at support@roommaster.com. RM Randi M. Front Office Supervisor Hospitality Used the software for: 2+ years ### "RoomMaster continues to get better " December 14, 2023 5.0 Pros RoomMaster has a very intuitive interface and is easy to learn. It has many features that make it easy to isolate availability by room type and date, and the Quick Room display makes it simple to see rooms available for Walk-In as well as rooms set to depart or arrive. The ability to customize confirmation and marketing letters with many different runtime variables has made our job at the front desk much easier when communicating policies and other information. Cons The cloud version has proven to be a bit buggier than the previous version, and we experience frequent episodes of "reconnecting" to the network which paralyzes the system - inconvenient when in the middle of making reservations. Our integration with Flexkeeping has improved tremendously since implementing it two years ago; however, sometimes our clean rooms are spontaneously marked dirty and we haven't been able to figure out what causes that. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Randi. We're glad roommaster's interface and availability tools are making a difference for your front office team. The reconnection interruptions you've described are not the experience we want to deliver. As we continue building roommaster into a modern, AI-powered, cloud-native PMS, stability is a top priority. Please reach out at support@roommaster.com for the Flexkeeping concern. VR Verified Reviewer General Manager Hospitality Used the software for: 2+ years ### "Good Software but Poor Communication/Support" November 12, 2019 4.0 Pros Simple and easy to use Numerous functionalities Cons Every function comes at an additional cost Upgrades are very frequent and compulsory and comes at an additional cost Emails to the company are redirected to third party contractors who do not respond adequately Apparently the Standard and Enterprise editions are being phased out and users only have a few months to pay for upgrades or get disconnected; efforts to reach the company directly to confirm this have failed... Only the third party contractors are delegated to communicate with clients. Review Source Response from Aspire Software Company March 10, 2026 Thank you for taking the time to share your feedback. We’re glad to hear that you found roommaster simple and easy to use. We understand your concerns regarding communication and support during the transition from older editions of the system. As the platform evolved, legacy versions were phased out so we could continue improving security, reliability, and the overall experience for our customers. roommaster is now a modern, cloud-based platform designed to help hotels manage their operations more efficiently, and we continue investing in our support and service capabilities to better assist our customers. We appreciate your feedback and the time you spent using roommaster. Michael L. Managing Director Hospitality Used the software for: 2+ years ### "Great Hotel Software for 60 room property" October 31, 2018 5.0 Very happy, software is reliable, has never crashed , very stable Pros I have used Room master for over 18 years . it is very user friendly, easy to use, the changes and upgrades to new features happen regularly. Cons There is really nothing i dont like, there are forumsd to provide feedback and it gets taken on board Review Source Response from Aspire Software Company November 2, 2018 Michael, Thank you so much for taking the time to write this review. Your comments and feedback are appreciated. Looking forward to the next 18 years of the relationship! Kent H. VR Verified Reviewer Product Manager Hospitality Used the software for: 1-2 years ### "RoomMaster a great PMS for small independent hotels" April 24, 2018 5.0 Great for a small independent hotel. Pros The Demo version is available online for free to check it out. The system is very simple to use and good for a small hotel. The RM PMS can be easily be accessed via the ODBC SQL for revenue analytics and IJ reporting. Cons The reports are not greatly formatted like other PMS system. There is no automated report scheduler like Opera to send out daily reports. Review Source Response from Aspire Software Company March 10, 2026 Hi, Thank you for taking the time to provide your feedback. We wanted to mention that you can actually schedule reports to Auto Run and be included your Dayend Close Reports PDF that can be emailed out to desired contacts. Contact your local support team with questions on this feature. Your feedback is very valuable and thank you for choosing roommaster. Sincerely, roommaster Team VR Verified Reviewer Managing Director Hospitality Used the software for: 2+ years ### "Limited functionality" November 8, 2022 5.0 Pros It's easy to use and a good solution for small hotels. Cons Functionality is limited. It's for example not possible to customise the invoice header. Review Source Response from Aspire Software Company March 10, 2026 Thank you for your review. We're glad roommaster is a practical, easy-to-use fit for your property. roommaster has evolved significantly as a modern, AI-powered, cloud-native PMS, with expanded functionality across the platform. For invoice customisation options, please reach out to us at support@roommaster.com and we'll be happy to help. VR Verified Reviewer Marketing Assistant Hospitality Used the software for: Less than 6 months ### "Easy to work with, could use more versatility " April 18, 2019 4.0 Pros Overall wasn't a bad piece of software. Employees seemed to pick it up quickly. Online reservations worked very smoothly. Cons Had a few things the software didn't cover, so eventually switched to a competitor. Review Source Response from Aspire Software Company April 29, 2019 Hi, Thank you for the review. I am glad that you and your team found the solution easy to learn and use. I would be very interested to hear from you on what the software was missing that led to you switching. Please email me at sales@innquest.com and we can continue the conversation. Sincerely, Kent H. Vice President NR Neil R. Manager Hospitality Used the software for: 1-2 years ### "Good customer service with knowledgeable staff. Luke & Ricky are great." July 21, 2017 4.0 A fully featured PMS and POS system that meets all our requirements. Now we have also included call logging from our telephone system. Pros Ease of use is a great advantage with Welcome Anywhere. It's very easy to get on with from day 1. All the functions are fairly intuitive. The team at Welcome Anywhere rescued us when we lost our old system, and had the new system build and running within a day. The ability to customise registration forms, invoices, reminder emails etc is great. Welcome anywhere also have Buttons which is an entry level POS system which posts directly to room bills, which provides us with a cost effective solution which meets all our requirements. Cons A little more drag and drop functionality in the calendar would be nice. The ability to do some conditional text in the registration forms & reminder emails would be a great addition. Rates are still a little confusing to get your head round at times. Review Source Response from Aspire Software Company March 10, 2026 Hi Neil, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy for your team to get started with and that our support team was able to assist when you needed help. We also appreciate your suggestions regarding the calendar functionality and form customization. Feedback like this helps us continue improving the platform and making it even easier for hotel teams to use. roommaster is now a modern, AI-powered, cloud-native PMS, and we’re continually evolving it to better support hotel operations. Thank you again for sharing your experience with roommaster. JR Joe R. Rooms Division Man Hospitality Used the software for: 2+ years ### "Best for Small Resorts" September 22, 2016 5.0 I have been using Room Master for the last 3 years. After having use Opera from a Corporate 5 star Resort -and moving to a 51 Inventory Resort - I would say the System is user friendly and very well detailed. The Room Master local rep is always available 24/7 when ever we need their assistance. The System is user friendly, GDS / OTA INtegration is Spot on, Reports were very well detailed and can even be converted to Excel or Pdf, Marketing, Revenue Reports and Group management was too good. I would say the previous review is not True BUT lacks training and knowledge of how room Master works. Room Master only have one fee which only paid Yearly or depends on Contract. We were never charge by percentage of every Online bookings. I would highly recommend using Room Master for small resorts as it is a Professional, Details and user friendly PMS.... Would rate Room Master 10/10 Pros Group Management Marketing Management Online Booking Reservations Management reports are too detailed Cons IQ World Link - But its not too often as long as internet is working and staff are trained to check on Connections Review Source Response from Aspire Software Company March 10, 2026 Hi Joe, Thank you for taking the time to share such a detailed review. We're glad to hear that roommaster has been supporting your resort operations and that features like reservations, reporting, OTA integrations, and group management have been valuable for your team. It’s great to know that our support team has also been helpful whenever assistance was needed. We appreciate your recommendation and your continued trust in roommaster. PR Pam R. Owner Hospitality Used the software for: 2+ years ### "Love most of the features - very unhappy with technical support" July 28, 2022 4.0 Until 2021 I had little to no complaints with anything. The technical support team was terrific. Responsive, available, knowledgeable, helpful and patient. Non of these adjectives apply any more. Techs are not available by phone and it takes quite some time to receive a response. If an issue is not corrected or addressed on the first go around, follow up rarely happens with out having to email to see what's going on. Many tech's do not seem to understand the hotel business or standard revenue management. Pros The software is very user friendly and intuitive with the exception of the group functionality. Cons Group blocks need to be more flexible for reservations that do not correlate to the arrival and departure dates for the group. Also, the system does not allow to close for arrivals on any given day. No one seems to know what that means. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Pam. We're glad roommaster's ease of use continues to work well for your property. The decline in support experience you've described is not the standard we hold ourselves to, and we take it seriously. We'd like to address this directly. Please reach out to us at support@roommaster.com so we can make this right. AK Anton K. sales & reservations Hospitality Used the software for: 2+ years ### "User-friendly software, superb aftersales support" May 5, 2021 5.0 I highly recommend the software, I have been using it for over 8 years and I am very satisfied with the product, for big or small hotels it's just excellent choice. The technical support is fantastic and always there to help. Pros Easy to use, not complicated like others. Fantastic support team . Cons None , nothing that I can remember , from the start i loved it. Reason for choosing roommaster It was already in use before my start with the company. Review Source Response from Aspire Software Company March 10, 2026 Thank you for your kind feedback, Anton. We're glad to hear that roommaster has been easy to use and that our support team has been helpful throughout your experience. It's especially meaningful to know that you've been using the platform for many years and continue to find value in it. Our goal is to provide a modern, AI-powered, cloud-native PMS that helps independent and group hotels manage their operations more efficiently while keeping things simple for teams at the front desk and beyond. We truly appreciate your recommendation and your continued trust in roommaster. CW Chris W. GM Hospitality Used the software for: 2+ years ### "Not designed with the end user in mind" February 1, 2018 2.0 Pros Easy to use. Simplistic. Basic features only. Able to do the job of check-in and out. Ok for the basic price. Cons Lacks functionally, the ability to modify certain fields and lack of company response to bugs or needed changes. Customer support VERY limited and pricey. Review Source Response from Aspire Software Company March 10, 2026 Chris, Thank you for taking the time to share your feedback and for reviewing roommaster. roommaster is designed to support hotels of many sizes and operational needs, and our team is always happy to discuss ways to help properties get the most value from the platform. We understand you’ve already connected with our sales team regarding additional functionality, and we appreciate you exploring those options. roommaster is now a modern, AI-powered, cloud-native PMS, bringing together key operational tools in one unified platform to help hotels manage their operations more efficiently. We also take software quality and reliability seriously. Our teams continuously monitor feedback from customers and work to address issues quickly while improving the platform through regular updates. Thank you again for sharing your experience and for being part of the roommaster community. SM Stefano M. Owner Hospitality Used the software for: 1-2 years ### "Great functionality for very very fair price" July 20, 2016 5.0 The software is very simple to get set up. I downloaded the demo and started setting up my database right away. I was contacted by Kent by the end of the day and did some minor tweaks. After 1 week of trying the software, I was convinced by the software. Chuck sent me a very fair quote and we did the deal. I set up an install time for the next week and that was it. I am stunned on how fast I was able to be up and running and how simple and easy the software is. You would think that the software would not have all the features of the larger more expensive hotel PMS but that is not true. roomMaster has all of the functionality for a very fair price. With the price I saved, I did a marketing campaign. I also started using the channel manager and the online booking engine. Pros \-price -feature rich software -customer support answers the phone and not an answering machine Cons \- My staff sometimes turns off the channel manager and we then have to turn it back on. - weekend calling could be nice but we rarely would use it Review Source Response from Aspire Software Company March 10, 2026 Hi Stefano, Thank you for taking the time to share your feedback. We're glad to hear that roommaster, including the channel management and online booking capabilities, is helping support your operations. It’s great to know the platform is delivering value for your business. We appreciate your continued trust in roommaster and your feedback. MA Matthew A. Reservations Manager Hospitality Used the software for: 2+ years ### "Simple, Detailed and Essential " February 21, 2017 5.0 All Hotels need a Booking system, and Welcome offer us the perfect one with a highly detailed Booking software. We have easy access to all our bookings, invoices and rates with a few clicks. All our online rates are easily controlled, with any tech support a simple call away. Perfect and essential for a small Hotel. Review Source Response from Aspire Software Company March 10, 2026 Hi Matthew, Thank you for taking the time to share your review. We're glad to hear that roommaster has been helping make day-to-day operations easier for your team. Our team continues to refine the platform and introduce improvements to support hotel operations, including updates to reporting and usability. We also encourage customers to explore the tutorial resources available within the system whenever helpful. If you ever need assistance, our team is always available at support@roommaster.com Thank you again for your feedback. MM Mindy M. manager Used the software for: 2+ years ### "I used innquest for about 2 years" April 15, 2018 5.0 Pros I really like how it easy it was to use and that it was very easy to set the system up when I first started to use it. Cons I did not like the messaging service between agents. It did not really offer any other options besides intramail. Review Source Response from Aspire Software Company March 10, 2026 Mindy, Thank you so much for the review. Most of the add-ons and enhancements to our solutions come directly from suggestions from our clients. We understand that functional and up-to-date communication tools are important to our hotel partners and are looking at ways of improving this feature in roommaster. Thank you, roommaster Software AB Andrew B. Vice President, Information Technology Used the software for: 2+ years ### "Essential property management software" September 22, 2017 5.0 Pros Absolutely fantastic property management software. The interface is straightforward; the software is easy to configure; the training for guest-service agents and management staff is minimal; the feature-set is comprehensive; and there are ample add-ons for ease-of-use and expanded functionality as needed, to say nothing of the available interfaces if the built-in features don't satisfy every need. Cons The iQ-POS software included for managing foodservice and small retail operations adjoined to the hotel is slightly under-powered, but even that does a great job in a pinch (and for the value). Review Source Response from Aspire Software Company March 10, 2026 Hi Andrew, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy to configure and that your team has found the system straightforward to use in daily operations. We also appreciate your feedback regarding the POS functionality. Insights like this help guide improvements as we continue refining the platform. roommaster is now a modern, AI-powered, cloud-native PMS, designed to support hotels with a flexible and unified platform. Thank you again for sharing your experience with roommaster. MC Mike C. Proprietor Hospitality Used the software for: 2+ years ### "Good straightforward product which works well with few issues, excellent customer support." December 14, 2017 5.0 It handles our booking system and integrates with Booking.com and similar booking media. We avoid the risk of double bookings and other errors. Room rate adjustment is easy and quick. Pros Simple to use and does the job with minimum fuss, works well with few issues, excellent customer support. Review Source Response from Aspire Software Company December 19, 2017 Mike, thank you so much for the 10 out of 10. Your score is a real accolade as many larger, "heavier" (and more expensive) systems are now being rated lower than Welcome by real hoteliers. By sticking to our guns and being a little brave & bold, we have produced a system (and company!) which is fresh, innovative, contemporary, and very much "next generation" while recognising that guest experience is key. Your rating suggests we are on the right path. Thanks again Mike, it really means a lot. All the best, John MK Mohamed K. General Manager Hospitality Used the software for: Less than 6 months ### "New System Go Live" April 4, 2017 5.0 A little apprehensive at the start but we thought the videos were a great help. Once you find your way around the system it is easy to use. A few features we miss after using Welcome 21 for many years but overall Welcome Anywhere very good. The best bit is always having someone at the end of the telephone line when you get stuck. Many Thanks to Luke and the rest of the team. Pros To be able to access from anywhere, being able to work from home is great. Sending an email direct to the guests Cons Cant copy a booking from one room to another, if you have a group you have to change confirm bookings one by one rather than do the whole group altogether Review Source Response from Aspire Software Company March 10, 2026 Hi Mohamed, Thank you for taking the time to share your review. We're glad to hear that the ability to access roommaster remotely and the training resources helped your team get started with the system. We also appreciate your feedback regarding group booking workflows. Insights like this are valuable as we continue refining the platform to better support hotel operations. It’s great to know that our support team has been helpful when you’ve needed assistance. Thank you again for sharing your experience with roommaster. LS Lora S. owner Hospitality Used the software for: 2+ years ### "Solid Software for smaller properties" September 22, 2017 4.0 I have been very pleased with ,my decision to purchase RoomMaster back in 2002. Pros Program is windows based not cloud based always improving/expanding easy to learn/teach OTA/WebBook Cons Limits on reporting SQL reporting difficult to create some programs/add ons are 'prgrammer based' meaning difficult for a nonprogramer to implement. I struggle at times as I am an owner/operator and do not have the means to create or utilize all options of the programs/add ons; much less understand how to best use them Review Source Response from Aspire Software Company March 10, 2026 Hi Lora, Thank you for taking the time to share your feedback and for being a long-time roommaster customer. We're glad to hear the platform has been helpful for your property over the years and that it has been easy for your team to learn and use. We also appreciate your comments regarding reporting. Feedback like this helps us continue improving the platform and making tools more accessible for hotel teams. roommaster is now a modern, AI-powered, cloud-native PMS, designed to simplify operations for independent and group hotels while continuing to evolve with the needs of the industry. Thank you again for sharing your experience. DB David B. IT Manager Hospitality Used the software for: 1-2 years ### "RoomMaster Anywhere Product" August 16, 2022 4.0 It was fair Pros Customer server Install was good, smooth and knowledgeable. Cons After Install Customer service was not as good. Review Source Response from Aspire Software Company March 10, 2026 Thank you, David. We're glad the installation was smooth and handled with care by our team. Your feedback on the post-install support experience is something we take seriously. We'd welcome the opportunity to make that right. Please reach out to us at support@roommaster.com and we'll ensure you receive the attention you deserve. RB Richard B. General Manager Hospitality Used the software for: 6-12 months ### "Not quite there" April 5, 2017 3.0 A good system with flaws. Group bookings a re not easy, can't add to them, bills printed in random order, not numerically , . I do like the end of day and report printing. Also the supprt is excellent. Review Source Response from Aspire Software Company March 10, 2026 Hi Richard, Thank you for taking the time to share your feedback. We're glad to hear that the reporting and support experience have been positive for your team. We also appreciate your comments regarding group bookings and billing workflows. Feedback like this helps guide improvements as we continue refining roommaster to better support hotel operations. Thank you again for sharing your experience with roommaster. SM Sarah M. Deputy manager Hospitality Used the software for: Less than 6 months ### "Improvements still needed" April 5, 2017 3.0 Compared to the previous welcome system we used this is hard work. Missing functions like papers an being able to copy bookings. Not having the do not move option. Optional extras is frustrating as you can't see them to edit or remove them. I do the accounts side which has been a challenge as the totals have been consistently out. Bills won't print in numerical order. We can't change the colour on the date bar. Group booking is not easy. The list goes on. I really feel it should of been more advanced before rolling it out to customers. Pros The end of night paperwork is easier Cons Listed on previous page Review Source Response from Aspire Software Company March 10, 2026 Hi Sarah, Thank you for taking the time to share your feedback. We appreciate you outlining the areas where your team has experienced challenges. Comments like these are valuable to us as we continue improving roommaster and how it supports hotel teams in their day-to-day operations. We’d welcome the opportunity to better understand your experience and review some of the workflows you mentioned. If you’re open to it, our team would be happy to connect and walk through your setup or provide additional training that may help. You can reach us anytime at support@roommaster.com Talk to a Capterra advisor for free and get results within 15 minutes.