# N-central Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is N-central the right Managed Service Providers (MSP) solution for you? Explore 253 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/13803/N-central/reviews --- N-central 4.2 (253) [View alternatives](https://www.capterra.com/p/13803/N-central/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 20th, 2026 # Reviews of N-central Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews SO Sean O Senior Cyber Security EngineerComputer & Network Security, 51 - 200 employeesUsed the software for: More than 2 years. “The automation capabilities, device monitoring, patch management, and remote access tools significantly reduce administrative overhead, improve response times, and deliver a strong ROI by saving both time and operational costs.“ May 11, 2026 CS CALEB S Network EngineerInformation Services, 11 - 50 employeesUsed the software for: More than 2 years. “While the monitoring is strong, the patching and security suites proved inefficient for our client base, requiring excessive manual intervention due to unreliable reporting data. Despite numerous engagements, support was unable to provide a permanent resolution for these core stability issues.“ April 30, 2026 Olti G CEOInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It’s a powerful platform that enables proactive IT management through strong automation, patching, and monitoring capabilities, allowing us to stay ahead of issues rather than react to them. While there is a learning curve and some areas of the interface could be more modern and streamlined, once properly configured, it becomes a highly dependable backbone for service delivery.“ April 29, 2026 BB Brian B DirectorInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “All new features require new SSO, limited innovation around existing features, some features just seem to take forever to be released and be fully in production (Nzo, Analytics, Vulnerability dashboard, etc)“ May 4, 2026 AA Andrew A Security ArchitectInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “The customization it affords with regard to things like patching and alerting users to needed reboots, alongside the Automations provided from the community are highlights.“ May 4, 2026 CP Christian P Sys AdminInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Ultimately, using N-able feels like driving a reliable car where the manufacturer has stopped listening to the drivers. While the "engine" (patching and alerts) is strong, the "dashboard" (UI/Reports) is dated, and the "service center" (Support) is unresponsive.“ April 28, 2026 SO Sean O Senior Cyber Security EngineerComputer & Network Security, 51 - 200 employeesUsed the software for: More than 2 years. “It has become a core platform in our managed services operations, allowing us to streamline endpoint management, automate repetitive tasks, improve patch compliance, and proactively monitor client systems.“ May 11, 2026 CP Christian P Sys AdminInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Instead of developing AI to solve "non-issues," the development team needs to prioritize fixing the long-standing bugs and workflow limitations that partners deal with every single day.“ April 28, 2026 ## Showing most helpful reviews Showing 1-25 of 253 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joshua J. Director of RMM Operations Computer & Network Security Used the software for: 2+ years ### "Best Partner, Product is improving quickly." June 6, 2025 5.0 N-Able's partnership is not to be matched. They're a great partner. When they promise a feature they deliver it and they're hard at work building the most scalable traditional RMM product that will exist in the market. Pros It's ability to handle 3rd party patches is significant for being a default feature set. They also have built a great first pane of glass experience. Cons N-Central does not have the ability to automate against the system itself. This has required my team to work around some of the constraints instead of building exactly what they need. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing N-central It has better scalability and the company is a better partner. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Platform Alignment Efforts were the informant of this. Review Source bR brad R. IT Director Internet Used the software for: 1-2 years ### "Great RMM and remote tool. MSP Manager great for our internal IT ticketing." April 28, 2026 4.0 It provides a solid, centralized platform for monitoring, patch management, and remote support, which helps streamline workflows and reduce the need for multiple tools. The automation capabilities are a major advantage, allowing routine maintenance and issue remediation to run with minimal manual intervention. While there are occasional slowdowns and support response times can vary, the system itself is stable and capable at scale. For organizations managing multiple endpoints or clients, it delivers strong value and dependable performance overall. Pros What stands out most about N-able N-central is how it consolidates monitoring, management, and automation into a single, scalable platform. The unified dashboard gives clear visibility across endpoints, servers, and network devices without needing to jump between tools. Automation policies—especially for patching and remediation—save a significant amount of manual effort and reduce human error. Remote access is fast and reliable, which is critical for day-to-day support. Cons While N-able N-central is a strong platform overall, performance can be inconsistent at times. Certain actions—like loading dashboards, executing remote tasks, or navigating between views—can feel slower than expected, especially during peak usage. This can impact efficiency when quick responses are needed. Additionally, support responsiveness has been hit-or-miss. While the team is knowledgeable, there are instances where response times lag or follow-ups take longer than ideal, particularly during urgent situations. Improving platform speed consistency and tightening support turnaround times would make a noticeable difference in the overall experience. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Features and cost and aterra launched too early. Review Source CP Christian P. Sys Admin Information Technology and Services Used the software for: 2+ years ### "N-Central / N-Able Review" April 28, 2026 3.0 The overall experience with N-able is a study in frustration between a solid, functional core and a deteriorating support and development ecosystem. On a technical level, the platform delivers on its primary promises: the alerting is dependable, and the agent deployment and patch management provide a reliable foundation for basic endpoint maintenance. When the "lights are on," the software does exactly what it needs to do to keep a fleet stable. However, the experience begins to sour as soon as you attempt to scale into advanced automation or require vendor assistance. The restriction against native PowerShell in automation policies is a massive hurdle for any modern, script-heavy MSP workflow, forcing a reliance on clunky, proprietary tools. These technical "paper cuts"—like the regressive search UI and lackluster reporting—are compounded by a support structure that seems to lack accountability and a clear escalation path, especially regarding integrations like Adlumin. Ultimately, using N-able feels like driving a reliable car where the manufacturer has stopped listening to the drivers. While the "engine" (patching and alerts) is strong, the "dashboard" (UI/Reports) is dated, and the "service center" (Support) is unresponsive. The recent pivot toward AI features feels like a missed mark; the platform would be far more valuable if the developers focused on refining existing workflows and fixing long-standing bugs rather than chasing industry buzzwords. It remains a "good enough" tool for basic needs, but it is becoming increasingly difficult to justify for high-level automation and complex support requirements. Pros The alerting system is highly reliable, ensuring that critical issues are flagged immediately without constant noise. Deployment of the agent is generally straightforward across various environments, which saves a significant amount of time during onboarding. Additionally, the patch management engine does a solid job of keeping third-party software and OS versions up to date, providing a dependable baseline for security and system stability across our managed endpoints. Cons 1\. General Technical Support The support experience has become increasingly frustrating, often feeling like a hurdle rather than a resource. Response times are inconsistent, and there is a noticeable lack of deep technical expertise during initial contact, leading to prolonged downtimes for critical issues. 2. Adlumin Support Support for the Adlumin integration is particularly poor, often resulting in a "finger-pointing" loop where no one takes responsibility. It is difficult to get a straight answer or a specialist who actually understands the nuances of the integration. 3. Lack of Issue Ownership There is a glaring lack of accountability when it comes to taking ownership of open issues. Tickets frequently sit in limbo or are passed between departments without a primary point of contact ensuring the problem is actually resolved to completion. 4. Difficulty with Escalations The escalation process is opaque and incredibly slow. Even when a ticket is clearly beyond the scope of Tier 1, getting it moved to a senior engineer feels like an uphill battle, causing simple technical roadblocks to turn into multi-day ordeals. 5. Automation Policy Limitations (No PowerShell) The inability to natively use PowerShell within automation policies is a major step backward for modern IT environments. Forcing us to use a restrictive, proprietary builder instead of industry-standard scripting severely limits our ability to automate complex tasks. 6. Search Query Regressions A recent update broke the search functionality so that it no longer auto-updates the query results as you type or change parameters. This small but vital UI regression adds unnecessary clicks and friction to what should be a basic, streamlined workflow. 7. Poor Reporting Features The reporting engine is severely lacking and feels outdated. The formatting is strange and unprofessional, making it difficult to hand these documents directly to clients without extensive manual editing or external tools to make the data digestible. 8. Misplaced AI Focus The aggressive push for AI feels like a distraction from core platform stability. Instead of developing AI to solve "non-issues," the development team needs to prioritize fixing the long-standing bugs and workflow limitations that partners deal with every single day. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing N-central Cost to switch over and train people. Customers often get stuck using subpar software due to the cost to switch. Review Source BM Bill M. Senior Solution Architect Information Technology and Services Used the software for: 6-12 months ### "N-central was easy to quickly setup and deploy for our company" April 28, 2026 4.0 Our overall experience with N-central has been very good and we'd recommend it to others companies similar to our who are looking for alternatives to Kaseya and Connectwise like we were when we started looking for a new RMM partner. Pros We liked the user interface and management processes the most about deploying n-central. The user interface is very streamlined and helps greatly for navigation between clients. Cons The only downside we've had at this time is sometimes getting customer support on the phone, we'd really like it if it were a more consistent experience about who speak with on the phone when issues come up. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing N-central Feedback from other MSP's and the increasing number of poor reviews of the other products. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We made the switch from ConnectWise due to the increasing pricing, continuous security vulnerabilities and lack of support received for constant issues that occurred using their products. Review Source SO Sean O. Senior Cyber Security Engineer Computer & Network Security Used the software for: 2+ years ### "Reliable and Powerful RMM Platform for MSP Growth" May 11, 2026 5.0 Overall, my experience with N-central has been very positive. It has become a core platform in our managed services operations, allowing us to streamline endpoint management, automate repetitive tasks, improve patch compliance, and proactively monitor client systems. Its robust feature set and reliable performance have helped us deliver better service and support to our customers. Pros N-central provides excellent visibility and centralized management across all client environments. The automation capabilities, device monitoring, patch management, and remote access tools significantly reduce administrative overhead, improve response times, and deliver a strong ROI by saving both time and operational costs. Its flexibility and scalability make it ideal for managing both small and large customer environments, and their customer support team is knowledgeable, responsive, and helpful when resolving issues or optimizing platform performance. Cons The initial setup and learning curve can be challenging, especially for new administrators. Some advanced configurations and policy tuning require deeper product knowledge, and the interface can occasionally feel cluttered when navigating complex environments. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) We switched from LabTech to N-central to gain a more modern, scalable, and reliable RMM platform with stronger automation, better patch management, and improved network/server visibility. N-central provided better overall operational efficiency, easier policy-based management, and stronger ROI by reducing manual administrative effort while improving service delivery across our client environments. Review Source AA Andrew A. Security Architect Information Technology and Services Used the software for: 2+ years ### "A Solid RMM, with some oversights which hurt what could be a perfect product." May 4, 2026 5.0 Love/hate. The power it affords is amazing, and in some places, the technical places, it affords a lot of possibility and is easy to use. On the other hand, fighting with the UI is tiresome, and important things like the rule engine controlling which patches are and aren't approved is obtuse and overrides and rule application order don't make logical sense. I am happy to expand on this topic on a phone call if it will improve the product, because I believe in it. PLEASE contact me. Pros The customization it affords with regard to things like patching and alerting users to needed reboots, alongside the Automations provided from the community are highlights. The Automation Builder is great and easy to use, and the fact that it is based on and allows the integration of custom PowerShell scripts makes it very powerful. Cons The UI needs work and was recently made worse. Our company uses it as a cloud-only fully-probeless deployment, and even things like the home screen refuse to land us where we should be going. The new Asset view is clunky and missing lots of features, and the old Device View doesn't allow for custom or resizable columns. These are the gateways to accessing the tools and viewing, filtering, sorting, and launching tasks needs to be easy, fast, robust, and have icons for easy identification and readability. Some of these things should be obvious oversights and it feels like we are going backward with things like the recent removal of all icons. Whoever came up with that idea needs to be fired. The way patch approval rule engine needs an overhaul and simplification, as they way it is currently designed is obtuse and requires hours with support to understand what it is actually doing on the backend and what will and won't be approved and why. This is in dire need of attention. I am happy to expand on this topic on a phone call if it will improve the product, because I believe in it. PLEASE contact me. Alternatives considered [Automox](https://www.capterra.com/p/148872/Automox/)[KACE](https://www.capterra.com/p/208240/KACE/)[Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Ivanti Device Control](https://www.capterra.com/p/193239/Device-Control/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing N-central Needed an agent-based cloud-hosted provider that did not require us to be on VPN, allowed us to brand and customize the restart dialog, select patch types via approval rules, remote control machines, and perform auditing via monitoring, and customization and app deployment via automations / scripts. Switched from [GFI LanGuard](https://www.capterra.com/p/88911/GFI-LanGuard/) Needed an agent-based cloud-hosted provider that did not require us to be on VPN, allowed us to brand and customize the restart dialog, select patch types via approval rules, remote control machines, and perform auditing via monitoring, and customization and app deployment via automations / scripts. Review Source JH James H. System Engineer Information Technology and Services Used the software for: 2+ years ### "Solic performer in the MSP arena; best OOB performance among the competition" April 30, 2026 5.0 its been solid. we have never had a massive amount of downtime, but there have been a couple. for the 2 instances were services were affected, n-central did reach out and let us know that they knew and were working on it. they kept us informed and resolved the issue in a timely manner.. which for an MSP is minutes, not hours of god forbid, days. Pros over the years, i have used a lot of RMM/RAT applications. i honestly like N-Central the best. i have a wide selection of stats and metrics available at a glance and if need more details, there are plenty of tools available for investigation.. you have scripts, file push, system cmd line access. installs are easy via the probe or manually and the Take Control app always connects and its pretty stable. Cons I was surprised by the inadequate reporting features. you would think that if i have all these stats and data that i can see on the page, i should be able to check the columns i need and export to a csv, but no. the canned reports are useless. unless you are willing to access n-central via API, i wouldnt even go to the reports section. its the one part of the product i consider subpar and even useless. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) cost was astronomical and product was worse, harder setup, less features, more bloat. switching to n-central was easy and worth every penny saved. Review Source TR Tom R. CTO Information Technology and Services Used the software for: 2+ years ### "N-central has been a core solution for our MSP for over 10 years, always things to improve but looking forward to many more years" April 28, 2026 4.0 We have been using N-Central for over 10 years and it has been an excellent core platform for us to support our clients and operations. We look forward to continuing to use N-central and hope that significant improvement can be made around reporting and remote control integrated tools. Pros The monitoring and flexability around alerts is excellent. The abilities added to perform functions without having to remote into systems signficantly helps our supprot team work on end user tickets without disruption. Additionally the integrations with many other solutions has been very beneficial. Finally the seperation of the management plane from the monitoring plane has helped on the security front to allow us to shrink surface area from attacks. Cons Reporting and the analytics are just not that good. I know added effort is being put into this, but it is just not competitive in the current RMM market. Additionally the Take Control remote access agent and app is bulky and can be slow. Most engineers prefer to use alternative remote access tools, but will use Take Control if those are somehow not available or installed. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing N-central They did not exist when we implemented N-central, those are the solutions we would look into should we have persistant issues with N-central. Review Source AC Andrew C. Systems Administrator Information Technology and Services Used the software for: 6-12 months ### "Very Customizable, but Missing Key Features" April 28, 2026 4.0 The system is complex and has lots of possibilities, but there are still features that are needed to make this a stellar platform. Support has been pretty good, but there are often cases where we have to go back and forth with them on a case. We've had some cases open for 3+ months before being partially resolved, and others open for nearly 6 months that still have no resolution. Pros There is a high degree of customization and ability to have granular controls at multiple levels (globally, per customer, and per customer site). Cons We have run into a lot of issues with the Take Control (remote control module) in the past. Most of our issues have been resolved, but there are still features missing that would be very beneficial, such as executing PowerShell commands through the terminal without having to remote into the machine, or a backstage mode that allows for a separate technician facing remote desktop that does not interrupt the user session. Also, several new features are being released, but they appear to be incomplete, or lack documentation. The documentation of the system is often very difficult to navigate. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing N-central We wanted the greater control and flexibility. While Ninja seemed easy to use, we were looking for a more mature product. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Looking for a different tool. There were multiple factors, Automate was going to be sunset in a couple years. Review Source VR Verified Reviewer IT Manager Recreational Facilities and Services Used the software for: 2+ years ### "Get a handle on systems management with N-Central" May 6, 2026 4.0 Overall, we have been very happy with the N-Central product. We have used it for over 10 years and plan to continue doing so. Pros N-Central's remote support options are my favorite feature. The toolset goes beyond typical screen sharing, and allows your support staff to: view system metrics; access the command prompt; manage services, processes, printers; all from the background without interrupting the end users. Cons N-Central's system monitoring capabilities are very nice and informative. However, it takes a bit of work to get them dialed in. Switched from [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/) N-Central offers a more robust feature set than our previous solutions. Review Source CM Corey M. President Information Technology and Services Used the software for: 2+ years ### "Great tool for your MSP to manage end user devices" April 25, 2025 5.0 Excellent. The support is great, the product works well. We have been using N-Central for 10 years and will continue to use it for the foreseeable future. Pros The ease of keeping computers up to date and the ability to easily connect to end devices. Cons The reporting is still lacking. Great example is I should be able to generate a report of all the computers currently running Windows 10 and list their hardware properties. Alternatives considered [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/) Reason for choosing N-central Cost, ease of use, features were included that were add-ons with Connectwise Review Source AO Andrew O. Company Director Information Technology and Services Used the software for: 6-12 months ### "The best RMM I've tested" April 30, 2025 5.0 Generally a great experience, its a little difficult to get setup and figure out menus but once it has been setup its a very powerful piece of software. Their public roadmap is very encouraging that this will only be getting better! Pros The main thing about N-Central that won us over is the reliability of running scripts. Scripts are executed almost immediately, on-demand and scheduled. Its very responsive and we've not encountered any issues at all that weren't our own fault. Cons There is a lack of support for Linux distros, the documentation claims to support linux however the "support" is very limited at the moment. Alternatives considered [Syncro](https://www.capterra.com/p/207618/Syncro/)[Atera](https://www.capterra.com/p/144309/Atera/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing N-central N-Central is the most comprehensive, it doesn't come with a lot of paid addons and from the trial, it just worked, everytime. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) We had issues with contract, N-Central fit our organisation better. Datto RMM we've had countless issues with Patch Management and 3rd Party Patching. Datto RMM also limits to 30 custom fields per device which N-Central does not limit. Review Source JG Jordan G. Technical Architect Computer & Network Security Used the software for: 2+ years ### "N-Central - Great for most MSP's and businesses!" May 9, 2025 5.0 Great, really does speak volumes and i personally havent come across much more in terms of product sets thats so flexible. Pros The take control options, the flexibility of products that can be tagged onto the solution too. I also like the solutions pre-intergrated SNMP MIB's however would always ask for more as the SNMP walks are hard work. Cons The dashboards are not typical of monitoring software and we have requested newer better dashboards that we can create. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reason for choosing N-central At the time the pricing over the product was higher but we have since had better pricing! Switched from [Opsview Enterprise](https://www.capterra.com/p/130129/Opsview-Enterprise/) Opsview was all linux based with N-able there is a simple UI with no customised installations required. Review Source NJ Nick J. Systems Engineer Computer & Network Security Used the software for: 2+ years ### "Awesome tool for any organisation" May 4, 2025 4.0 Generally very good support and customer experience. We are very happy with N-Central, just want more under the hood access. Pros Patching control over other software. The ability to control devices as the console as opposed to as a user & ability to run commands as system or user based on automation policies. Cons The lack of direct SSH access to the box means we don't have the ability to install Defender for Endpoint etc. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Poor remote control features in Kaseya. We needed more control of devices. Vendor management was also a problem. Review Source MS Miranda S. IT Tech I Health, Wellness and Fitness Used the software for: 2+ years ### "Great quality product, IT lifesaver" June 2, 2025 5.0 Preferred company to work with. We are leaving our MSP and they used this so we are hoping for a seamless transition. Pros I use N-Central products daily. They make my job in IT much easier. No need for other remote admin applications, inventory management, and helps to keep informed on products Cons Sometimes, N-Able had issues reporting the correct information or doesn't show a computer at all and I have to uninstall it and reinstall it Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Needed better reliability and wanted more product management Review Source JC Joe C. Technical Manager Information Technology and Services Used the software for: 2+ years ### "N-Central Review" April 25, 2025 5.0 I've used N-Central for almost 3 years, and its become an essential tool in our business. The account managers are always helpful and regular webinars and training sessions mean we always know what's going on and what to expect in the future. Pros All in one solution that gives multiple views and access to multiple reports all within the same area, massively reduces our admin tasks and streamlines our operations. Cons Its very large - hard to know where to go for all the different features and elements when first stating off. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing N-central Seemed most established and had the most features, Also, had previous experience with Solar Winds. Review Source CS Caleb S. Network Engineer Computer & Network Security Used the software for: 2+ years ### "Still a Fan, but Hoping for Improvements in Support and Billing" April 24, 2025 4.0 While I like most of the people I work with at nable, there are many areas for improvements. Pros N-Central accomplishes our ability to maintain asset info and has many add-ons that allow you to expand the product to your needs. Cons Support often fails to respond in a timely manner, their outdated billing model results in overpaying for unused licenses, and their remote support software is unreliable—frequently uninstalling itself or breaking on client machines. Alternatives considered [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing N-central we determined that the n-able offering was better than other solutions and at a good price point. At the time, many other IT professionals were recommending it Switched from [GFI EndPointSecurity](https://www.capterra.com/p/133398/GFI-EndPointSecurity/) more reliability because we were having constant issues with AV and patching Review Source JH Jim H. Senior Engineer Information Technology and Services Used the software for: 2+ years ### "My impressions of NAble as a whole " April 28, 2026 5.0 I have enjoyed my time working with customer support, they have been very helpful in dealing with any perceived issues we have. Plus working on getting us to use the full power of the tool stack. It helps us support our clients in a meaningful way. Nable's customer support has been a big winner for us, and the relationships we have built. I feel as if there is great value for the money we have spent as an organization. I would recommend to any org. It has improved our management process signifyingly as well. Pros NCentral is a centralized place where you can manage a number of endpoints. The new MAC OS tools have made it much nicer. We have monitoring in place when it comes to updates, and other routines that check for bad software. It also helps us with enforcing security policy. Cons The agent breaks quite a bit. I hope that gets improved in the future, because it causes a headache when trying to do things quickly for a customer. Review Source KW Kat W. VP of IT Non-Profit Organization Management Used the software for: 2+ years ### "Good RMM that we have used for several years" May 5, 2026 4.0 N-Able / N-Central Customer service is great, our tickets are responded to promptly with helpful results. Pros Rollout is easy to accomplish within our 300 endpoint environment and pushing out software / Microsoft patches is effortless. The unattended remote access is both stable and extremely useful, an absolute necessity within our organization. Cons The reporting and asset management leads a lot to be desired. We are able to get detailed information about each machine when the data is pulled, but the bigger picture (historical data) of each endpoint and service requests / site history is lacking. Machines come off of management without notice and automatic retries seem to be unsuccessful without manual intervention. Review Source RG Robert G. Managed Services Administrator Information Technology and Services Used the software for: 2+ years ### "N-Central is a good RMM" April 28, 2026 4.0 I like my N-Central. It's the core of our managed service offerings and provides our support staff with valuable client environment data. Allows our support team to have real-time data and securely remote connect to devices for quicker troubleshooting and remediation. Pros N-Central is a feature rich and comprehensive RMM. We use the hosted version and easily access our console from a web browser. MFA login, monitoring, patch management, remote access, notifications, and device management and maintenance all from one platform. Several built-in Integrations and API options allow for flexibility and automation. Cons No simple mobile device management options. No control over user account security settings. Site probes are limited to only 1 network subnet and do not support VLANs. Review Source JR Joe R. Team Leader of Managed IT Services Computer & Network Security Used the software for: 2+ years ### "Overall, a good product" April 28, 2026 4.0 Overall, it's a good product. I don't have experience to compare it to other RMM tools but it does what I need it to do. Pros It's a very powerful tool with many functions that can be performed remotely. As an MSP, we're able to easily separate computers into different companies which receive different policies. Cons Take Control is very unreliable and takes too long to reconnect when there is a temporary drop in network connectivity. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Before I started with the company in 2021. Review Source MR Michael R. Systems Engineer Information Technology and Services Used the software for: 2+ years ### "N-Central, Where You Can Manage Just About Everything" May 4, 2026 4.0 Pros Super convenient way to manage many different products/features commonly used by MSPs. Most of the products work seemlessly together, and the interface is very customizable yet user-friendly. Cons Some of the products that were bought/acquired from another company take a while to really integrate well. Additionally, you have to go through N-central support to get to the actual product knowledge specialists which can be a bit of a time suck. Review Source JK James K. IT Manager Legal Services Used the software for: 2+ years ### "N-Central has a robust set of tools to support your network and users" April 30, 2026 5.0 N-Central has been very good so far for us. It has all the tools we need to support our network and users on daily basis. Pros We use N-central on a daily to support our users and our network. We are very pleased with the robust tools that it has to help us accomplish many diverse tasks. Cons The only con we have found is sometimes workstations do not update with the latest information, and we have to force a refresh. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) N-Central is more of an all-in-one solution. Review Source David H. Account Manager Information Technology and Services Used the software for: 2+ years ### "N-Central- 15+ year MSP Client" May 14, 2025 4.0 Overall we are pleased with N-Central. We have reviewed other RMM tools that have greater functionality, but also appear to have a more complex interface. Pros N central gives us the ability to remotely support our clients users. The ability to pull serial numbers and tag numbers makes creating lifecycle reports for clients easier. Cons Often, devices are not checking in. In some cases, the devices are no longer in use, but we have had instances where this was not the case and we needed to reinstall the agent. Review Source MB Matt B. Engineer Health, Wellness and Fitness Used the software for: 2+ years ### "Great tool for managing multi-site organizations" May 8, 2026 5.0 N-central RMM is a solid, dependable tool that makes managing systems a lot easier. The monitoring and alerting are strong, automation saves tons of time, and everything is centralized in one place. It has allowed our team to address issues in a much quicker faster. Pros \- Ease of use - Quick deployment - Reporting and dashboard capabilities - Multi options to deploy software and scripts - High quality training options available Cons It seems there isn't much investment in their mobile app, I would imagine this may be deprecated in the near future. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.