# Page 3 | Bench Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Bench the right Bookkeeper solution for you? Explore 312 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/137795/Bench-Bookkeeping/reviews

---

Bench

4.5 (312)

[View alternatives](https://www.capterra.com/p/137795/Bench-Bookkeeping/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 3 - Reviews of Bench

## Showing most helpful reviews

Showing 51-75 of 312 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Brand, Marketing Communications & PR Strategist  
Public Relations and Communications  
Used the software for: Less than 6 months

### "The Back Pocket Tool That Solved My Bookkeeping Blindspot"

October 20, 2020

5.0

Overall, I find Bench.co to be an accessible, easy-to-use, game-changing bookkeeping tool and resource for entrepreneurs & SMEs. The team is efficient, friendly, patient, and thorough (even when I had an adverse reaction to tackling my stuck-point when it comes to bookkeeping and I managed to even annoy myself I was treated kindly, a currency I don't take lightly, especially this year). I even got a goodie from a referral. It felt awesome to be rewarded!

Pros

We all know that transitioning from the "idea" stage of a side gig to a real independent consultancy can be tricky. Without the right mentorship or support for small businesses, many are under the impression they don't need a bookkeeper. If I had known then what I know now, it could have saved me thousands of dollars and time which is priceless to time-scarce bootstrappers with multiple streams of income. I also like that Bench.co works closely with FreshBooks so when I need help I hear from both teams when needed. It's not just the AI in software, it's the EQ and human relationships that make it all come together. Bench.com are definitely real humans which I loved!

Cons

A real struggle bootstrappers have is time. Therefore, it was a near emotional crisis to embrace I had to go into my documents like a surgeon to know every weird detail of each expense which is time-consuming as the names may slightly differ from the actual purchase.

Review Source

Response from Bench Accounting

November 12, 2020

Thank you so much for sharing your experience! We really appreciate it.

JG

Joshua G.  
CEO  
Hospitality  
Used the software for: 1-2 years

### "Bench is Amazing"

March 14, 2021

5.0

Bench is amazing. As a small business owner I was spending too much time categorizing expenses and correctly documenting items for the P&L or balance statement. Bench offers such an amazing service and any time I had a question or issue my Bench specialist was right there. I would highly recommend Bench to anyone who needs bookkeeping services (and their tax team is amazing as well). Couple all of that with their service team's (big shout out to \[SENSITIVE CONTENT HIDDEN\]) genuine care for you and your company and you have kind of a no brainer.

Pros

The platform is intuitive and easy to use. You speak directly with the individual managing your account, which is nice for continuity. Any discrepancies are easily adjusted or annotated. It exports to multiple file types for integration with other platforms. It links with your accounts so you don't have to manually input everything. AND THEIR TEAM ACTUALLY CARES ABOUT YOU, which is a breath of fresh air.

Cons

Sometimes there are functionality issues with linked accounts, but usually it is because of the security protocols of the bank or account.

Review Source

Response from Bench Accounting

March 18, 2021

Wow! Thank you so much, Joshua. We are absolutely thrilled to hear about your experience. We're excited to keep providing the support you need so you can continue to grow your business!

Michael S.  
Managing Partner  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Its easy and worth it. "

August 5, 2022

5.0

The sales and onboarding team was amazing. \[SENSITIVE CONTENT\] is a champion.

Pros

Reconciliation and ongoing communication through the chat is priceless. The teams are fast and handling things in real time is valuable to the process.

Cons

I'd hoped my monthly statements would be pulled automatically once I linked my accounts.

Reason for choosing Bench

I liked the automation and collaborative approach with the team.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

I like the idea of a real person support team, and for a few dollars more the experience is worth it.

Review Source

Response from Bench Accounting

August 18, 2022

Hi Michael, we're so happy to hear you had such a great experience with our sales and onboarding team! I'll be sure to pass it along to the team, I know they will be thrilled! We're excited to keep providing the support you need so you can continue to grow your businesses.

DS

Davis S.  
President  
Restaurants  
Used the software for: Less than 6 months

### "Worst Service"

September 27, 2023

1.0

We hired Bench to do some simple bank statement sync entries for the previous 6 months. They charged my credit card 1 day after signing the agreement. They never did a single entry when I say a single entry not 1.I call and talk to \[sensitive content hidden\] and he says they need documentation from my merchant account to begin work. I am like dude all i need is my bank account entries mapped to the chart of accounts. He says they can't start without the merchant documentation.I tell him since they haven't started please issue a refund and I will get the work done somewhere else.Now, I get directed to \[sensitive content hidden\] (Client Success team) about the refund on \[sensitive content hidden\] . She responds on \[sensitive content hidden\] . Sorry I was out sick . Here is her response to my refund request: To answer your question "Have I refunded the account" , there has been no refunds processed. The reason this has occurred is Bench is a stand-ready service (similar to Netflix). What that means is we do not process refunds for previous months of service; whether you have used the service or not.NEEDLESS TO SAY I AM IN THE PROCESS OF DISPUTING WITH THE CREDIT CARD COMPANY NOW THE $1200 THEY CHARGED ME!!!DON'T GET SCAMMED BY THIS COMPANY.

Pros

I don't like anything about bench. I can't say it enough time they are horrible

Cons

This place is a COMPLETE RIP OFF. I hope potential customers check these reviews before purchasing from them

Review Source

Response from Bench Accounting

October 6, 2023

Hi Davis. Thank you for sharing your experience with us. We're concerned to hear about some of your frustrations and would love the opportunity to connect with you to discuss this further. We have passed this review to the Client Success team for further review.

TC

Toni C.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Thanks Bench!"

May 5, 2022

5.0

Bench has been a life saver running a business is hard and you have to wear a lot of hats and get very little sleep. But, Bench makes the accounting side so much easier.

Pros

It is easy to use. It is smart and captures transactions in categories once I have categorized them once which saves me a TON of time.

Cons

So, far I haven't found anything I don't like.

Review Source

Response from Bench Accounting

May 12, 2022

Wow! Thank you so much for the glowing review, Toni! It's great to hear that we've been able to give you valuable time back, so you can focus on growing your business!

TL

Tony L.  
President  
Executive Office  
Used the software for: 2+ years

### "Best Bookkeeper there is! "

September 8, 2020

5.0

Bench always delivers above and beyond and i love their service.

Pros

Bench is an amazing product that is in the cloud. I love that i can access my books from anywhere on the go and get a snapshot of how the company is doing week to week.

Cons

There are no cons at this point. I wish they started an accounting arm that tied to bench since their product is so awesome!

Reason for choosing Bench

They were the cleanest of online bookkeeping companies.

Review Source

Response from Bench Accounting

September 23, 2020

Hi Tony! Thanks so much for the lovely words! We have a network of CPA's that we can refer to our clients. They are trained on our platform, and work really well with our service! If you're interested, let your bookkeeping team know, and they can guide you with next steps. All the best!

PT

Pierpaolo T.  
Digital Marketer  
Information Technology and Services  
Used the software for: 1-2 years

### "Handling Accounting Professionally With Bench"

April 8, 2024

5.0

Pros

Using Bench is very useful when it comes to accounting. It is affordable and well equipped

Cons

It handles very well and no issues with at all.

Review Source

NL

Nick L.  
Creative Director  
Design  
Used the software for: 6-12 months

### "Only Do What Only You Can Do"

February 6, 2021

4.0

Pleasant interactions with all personnel I’ve spoken with over the phone or via email. Onboarding was easy and comprehensive. The financials dashboard -+ the app is well designed and easy to access.

Pros

Offloading expense tracking was a massive weight off of my shoulders. I now have more time to lead my small team and know that my accounting is in good hands - if there is ever a question or discrepancy they reach out immediately.

Cons

Honestly the price. I wish it were significantly cheaper. Much of the expense tracking is already done through freshbooks, other financial input apps have APIs for the Bench team to use as well - so I don’t think the limited personal interactions (which is not a detriment-the less I can talk to accountants the better) warrants the steep price tag.

Alternatives considered

[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)

Reason for choosing Bench

Deeper analytics and reconciliation of accounts

Review Source

Response from Bench Accounting

February 18, 2021

Thank you so much for sharing, Nick! We're thrilled to hear that we have been able to help take a massive weight off of your shoulders!

JC

Jon C.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Bench Works! "

April 29, 2019

4.0

Overall, I recommend bench to everyone. They do have their shortcomings, but in my experience it can be fixed by not giving so many clients to one person. My current bookkeeper is great and very prompt on delivering my books each month. I hope she sticks around. YMMV, but keep with it, bench is the best out there.

Pros

My QuickBooks was a mess. I had brought in duplicate transactions from syncing with square and I was going to need to manually adjust thousands of items. Then I found bench! The bookkeepers are relatively easy to get in touch with when you have an issue; you can book a call, chat, etc. Come tax time the year end summary they put together was amazing. It made filing taxes very easy.

Cons

The bookkeepers are spread very thin, and turnover is high. I've been with them a little over a year and I've had 3 different bookkeepers. I had to complain about one of them because he wasn't giving me a complete set of books each month. (They ended up giving a month free while they caught up my books.) It costs much much more than QuickBooks and doing it yourself, and you do have someone knowledgeable doing the work, but all than means nothing if your books are fragmented.

Review Source

DB

Destiny B.  
CEO  
Wholesale  
Used the software for: 6-12 months

### "Ease of Use and Best Investment Ever"

August 11, 2020

5.0

My overall experience is great. this is my second time using them. I had to leave the first time while switching my business format but it’s worth the investment knowing that my books are in order in I can easily track my growth and readjust expenses.

Pros

The best thing about the software is hands off. In comparison to other software you have to not only implement the software you have to hire someone to upkeep it/reconcile it every month, whereas this is all in one pricing.

Cons

The software may be a little confusing at first but with the customer service they help you navigate how to use the key features. I do wish there was a easier way to download a simple profit and loss and there are some other things that they may not be able to do that you need a CPA for but you at least have all your information in order for the CPA.

Alternatives considered

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/)

Reason for choosing Bench

All in one pricing

Review Source

Response from Bench Accounting

September 22, 2020

So glad we are able to work with you again, Destiny. Thank you for sharing your experience! All the best.

DS

Derick S.  
President  
Furniture  
Used the software for: 6-12 months

### "A lifesaver"

December 14, 2020

5.0

Overall I am more than pleased. I have no doubt that my books are being done correctly, which frees me up to deal with other things.

Pros

I love the ease of use. The portal is easy to get around in and I always have someone to answer my questions.

Cons

I would like to have a little more interaction as to tax planning. I understand that it doesnt necessarily fall under bookkeeping. But I would like to be able to have some sort of review.

Review Source

Response from Bench Accounting

December 24, 2020

Hi Derick, we're thrilled to hear you can rely on our bookkeeping team to help answer questions that come up! We're also happy to hear that the online platform is easy to use so you can get the information you need quickly and spend those extra minutes on growing your business. Thanks for taking the time to share your experience!

JW

Jean W.  
CFO  
Consumer Goods  
Used the software for: 2+ years

### "Best Web-based/Remote Bookkeeping Full-Services "

April 29, 2019

5.0

Great experience, we've been with them for 2 years now and we will not switch to anything else!

Pros

Extremely professional bookkeepers, easy to use user interface and 100% hands-free. They even have auto-linked bank accounts to pull your bank statements so you don't have to manually send receipts and statements. You can view your dashboard anytime and see live updates on your balance sheet. My CPA loves their books as well.

Cons

Sometimes the connection might be off and I'll have to upload documents anyways, and they'll still need my input for returning vendors/suppliers.

Review Source

SK

Sunghoon K.  
President  
Education Management  
Used the software for: 1-2 years

### "convenient and accessible"

April 29, 2019

5.0

With bench.co I've been able to see in real-time our financial statements without having to ruffle through paperwork or calling someone/visiting an office. I would highly recommend this service to any small business owner.

Pros

Bench.co has literally changed the way I operate my organization & school. Whereas in the past we'd have to wait, and work around local accountants who had 100's of clients in queue, Bench allows me the convenience and access to my virtual accountant 24/7 online and poignantly clear on all aspects of bookkeeping.

Cons

As with all software based services, sometimes Bench can lag in their monthly accounts at the beginning of the new year. This is a very minor inconvenience to the overall experience.

Review Source

SS

Susan S.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Great bookkeeping company"

April 29, 2019

5.0

Overall Bench has saved me time with preparing all bank reconciliations and year end tax preparation. It's also a stress relief that it's done thoroughly and properly. It's not just one person being accountable for my bookkeeping needs but the company stands behind it.

Pros

I like the ease of having my bookkeeping done on a timely basis and not having to think about it until I get a message to review the month. I can then easily go in and make notes of any changes to be made or answer their questions to me. The customer service is excellent as well. They integrate with my payroll company too which saves time.

Cons

They don't integrate with my Customer Management System and they don't use QuickBooks which I also use. I process invoices through my CMS which also provides my scheduling, customer profiles, employee payroll reports, etc. I would love it if Bench would integrate their system to it so I can better track invoices. Instead I have to do that through QuickBooks but am only using a small portion of what QB offers since Bench does my bank reconciliation and they don't use QB. So I'm still paying for QB for this part of what I need. I have a daily service company and I process client credit cards daily in addition to tracking some clients that still write checks and a few who pay via ACH. I do that within QB. At this point I'm not aware of a better way if I want to continue using Bench for bookkeeping.

Review Source

MBL

M. Brandon L.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Extremely happy with my choice!"

June 17, 2020

5.0

Overall, really great! They're super helpful. Most of the time they're quick to respond, but at times have needed to have an extra poke to get a response. That is a rarity. Usually, I'll hear back from someone by the next day at the latest.

Pros

Having all the data to see my business stats has been really helpful. They call it the "Pulse" which shows you the health of your business with a way to visualize how you're doing over time. I like that a lot. Bookkeeping is really easy for me now and I'm thankful I outsourced it. I just connect my accounts and drag and drop invoices and receipts that I scan or receive into the documents section and they take care of things. They also provide a nice, clean, easy to understand summary at the end of each year so my accountant can do my taxes easily. I have no regrets going with Bench. It definitely saves me a lot of time and stress.

Cons

I wish there are some nice comparable summaries like percentage growth or changes month to month, by quarter, and YoY. Prices still feel a little high to me and I wish there was an option for invoicing and receiving payments into my checking accounts.

Alternatives considered

[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Xero](https://www.capterra.com/p/120109/Xero/)

Reason for choosing Bench

A good blend between what I need the most, pricing, and peer reviews.

Review Source

Response from Bench Accounting

August 12, 2020

Thank you so much for your kind words! It's great to hear that we have been able to take away some stress. We've also shared your feedback with the appropriate parties for further consideration!

BW

Brent W.  
Financial Planner  
Financial Services  
Used the software for: 1-2 years

### "A great value of service for taking care of bookkeeping"

August 20, 2019

5.0

Great experience and helpful service. Awesome value since an in-person CPA would be double the cost. Bench was especially around tax time when it comes to working with me to get my numbers buttoned up.

Pros

The iOS app is simple and easy to use. I appreciate the quick access to messaging back and forth with my bookkeeper, making notes about transactions, and they referred me to Gusto for an integrated payroll service

Cons

Some of the features like their Pulse tab of real time bank account syncing and electronic PDF statement syncing are glitchy.

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

QuickBooks required too much of my time and wasn’t learning transactions properly. Too many errors made for extra work on my part. Decided to make the jump since my business had grown and it was becoming more burdensome to keep up with after having kids to manage.

Review Source

BM

Byron M.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Bench is great"

February 17, 2020

5.0

My accounting was solved using bench, literally it's set it and forget it, these guys are top notch and make your life easy.

Pros

Incredibly supportive staff, intuitive friendly user-interface, provided year end tax portfolio that I could easily give to my CPA. Bench is just fantastic, I can't say enough good things about the way they have handled my accounts for the past 3 years, highly recommend. If you're a professional, this is for you.

Cons

The only con here is that I didn't switch sooner.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

I was ready to enjoy my practice and not deal with my books.

Review Source

Response from Bench Accounting

February 26, 2020

Thank you so much Byron for your kind words! We are so happy to be working with you.

VR

Verified Reviewer  
Founder  
Telecommunications  
Used the software for: 2+ years

### "Completely botched our accounting--left with thousands of dollars of fines--Non Responsive"

March 1, 2023

1.0

It is a scam. They want you to think that you're using a product but in reality it's a bunch of people in the background trying to maintain the appearance of tech. They have caused us to incur fines of over $15,000. Do not use Bench.

Pros

It seemed like it was going to be easy and helpful but that is not the case

Cons

It's impossible to talk to support, they didn't file any returns for us even though we have paid them for 3 years. Customer support is rude and non-responsive. I would trust them with anything.

Review Source

Response from Bench Accounting

March 9, 2023

Hi Giovanna, thank you for taking the time to continue to share your feedback with us! We're sorry to hear about your experience. Our Client Success Team and Bench Tax Team are currently trying to get in touch with you to find a resolution, we urge you to respond to their email.

DMO

Djabire Marwan O.  
Manger  
Internet  
Used the software for: 2+ years

### "Bench review"

February 8, 2023

5.0

Pros

Easy to master accounting software and programmatic marketing is a little easier and is practically with Bench

Cons

One of the easiest software to find and use. No problem likely

Review Source

Response from Bench Accounting

February 16, 2023

We're so happy to be supporting you and your business, Djabire. It's great to hear that we've been able to give you valuable time back, so you can focus on growing your business!

JL

James L.  
Owner  
Retail  
Used the software for: 1-2 years

### "Shockingly Incompetent"

February 24, 2021

1.0

I had Bench do a full year of bookkeeping for my company and consulted them on aspects of the PPP loan program. I found them shockingly incompetent. Many mistakes. Much flat-out wrong technical information about the PPP program. It was the most recent encounter with them over the PPP program that motivates me to write this review, to warn the public. They should not represent themselves as PPP experts.

Pros

The pros are beside the point because the cons are so overwhelming.

Cons

I had Bench do a full year of bookkeeping for my company and consulted them on aspects of the PPP loan program. I found them shockingly incompetent. Many mistakes. Much flat-out wrong technical information about the PPP program. They should not represent themselves as PPP experts.

Review Source

Response from Bench Accounting

March 11, 2021

Hi James, thanks for taking a moment to share your feedback. We always want to make sure we're continuously addressing client questions and their experience. We had passed your concerns to our Client Success Team and understand a senior leader has been in touch with you to discuss this further. We really appreciate your transparency as we work through this with you.

EF

Erik F.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Completely alleviated stress while reducing my bookkeeping costs"

April 29, 2019

5.0

When I first heard about Bench, I was nervous about switching from a standard, old school accounting firm I'd worked with for many years. Within a week, my fears were dissipating. Three years later, my fears are completely gone. Bench completely meets my needs as a small business owner - while saving me time and money.

Pros

Bench is SIMPLE. The software provides me an accurate and easy to understand overview of my monthly and annual financials with easy-to- process visuals and graphs. The software integrates automatically with my bank and credit card, alleviating the back and forth calls and emails I used to labor through with my former "brick and mortar" accountants. When I have a question, the Bench team is always available and quick to respond.

Cons

Nada! No complaints here! I have not experienced a single problem with the Bench software

Review Source

IS

Ivan S.  
Owner  
Food Production  
Used the software for: 6-12 months

### "Big relief "

April 21, 2022

4.0

Pros

That I don't have to manage books myself.

Cons

I don't really like the user interface or the reconcile feature.

Review Source

Response from Bench Accounting

April 28, 2022

Hi Ivan, thank you for sharing your experience with us! We are happy to hear that we have given you back your time so you don't need to manage your books yourself. We're concerned to hear about your frustration regarding the reconcile feature and our user interface, and would love the opportunity to discuss this further! A member of our Client Success Team will be reaching out to you shortly!

AB

Anthony B.  
President  
Machinery  
Used the software for: 6-12 months

### "Satisfaction Guaranteed!!!"

October 15, 2021

5.0

So far it's been very good. I'm glad that I gave Bench a shot.

Pros

The software is very user-friendly. I like how you can isolate your search to specific months or quarters or the whole year. Uploading documents is very simple. Overall using this software is a pleasant experience.

Cons

Sometimes it will not pull my bank statements and I have to submit them manually.

Review Source

Response from Bench Accounting

December 16, 2021

Hi Anthony, we're so happy to hear you're loving the smooth integration and finding the software pleasant overall. Thank you for sharing your experience with us!

SE

Smiley E.  
Gym Owner / Jail Chaplain  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "GREAT COMPANY! AWESOME PEOPLE! INCREDIBLE SKILLS!"

June 16, 2021

5.0

We really enjoyed working with Bench, & will continue to do so. \[SENSITIVE CONTENT HIDDEN\] & everyone at Bench are extremely good and they care about what they're doing.

Pros

I enjoyed the "Messaging" feature & the 1-on-1 calls to straighten out any questions about different expenses & purchases.

Cons

I can't think of anything we did not like.

Review Source

Response from Bench Accounting

June 18, 2021

Wow, thank you for the kind words, Smiley! We're glad to hear that you've been utilizing the message feed as well as having conversations with your bookkeeper to get the support you need for your business. Thank you for being with Bench!

CG

Christina G.  
Owner  
Photography  
Used the software for: 2+ years

### "Seamless Bookkeeping"

August 20, 2019

5.0

My experience has been overall positive! My bookkeeper is there when I need him and always professional and friendly!

Pros

Simply put, Bench took a headache away and made managing my bookkeeping easy and seamless. It also encourages me to be more aware of receivables and expenses + I really appreciate that I can check my books at any time, day or night. The overall look of the site is clean and approachable, and the interface is simple.

Cons

A few times my bank accounts have come "unlinked" somehow and I've had to go back in and link them.

Reason for choosing Bench

The ease of viewing my books online with 24-hour access.

Review Source

Response from Bench Accounting

August 21, 2019

Hi Christina! Thanks for taking the time to share your experience with us! We've passed this along to your bookkeeping team, and I know they will be thrilled to hear this!

Similar Products

Featured