--- title: "Page 2 | Bench Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Bench the right Bookkeeper solution for you? Explore 312 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/137795/Bench-Bookkeeping/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Bench 4.5 (312) [View alternatives](https://www.capterra.com/p/137795/Bench-Bookkeeping/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 2 - Reviews of Bench ## Showing most helpful reviews Showing 26-50 of 312 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vincent C. Project Manager Printing Used the software for: 6-12 months ### "Basic & Straightforward Accounting Software " February 2, 2026 5.0 Pros Hands-off bookkeeping with real pros doing your books, easy-to-read financials, saves hours each month. Cons Can be pricey for what you get, limited to just bookkeeping (no invoicing/payroll), and harder to switch or customize later. Review Source SA Suman A. TAx preparer and Licensed Producer Accounting Used the software for: I used a free trial ### "Smart bookkeeping,Smooth learning Curve" September 11, 2025 4.0 Overall experience is positive. There is a slight learning curve at first but once you get used to the system, it becomes intutive. It's a great value for money. Pros What I like most about Bench is the time it saves and the platform keeps client's book organized. I also appreciate the clean reports and easy access to financials, which makes communication with clients smoother. Reliable accounting software for small business owners. Cons It has some limitations when we need very detailed and cutomized reports, Communication can take a bit longer during busy time which can be a challenge when quick answer is needed. Review Source KB Kyla B. Owner Marketing and Advertising Used the software for: 2+ years ### "Never up to date, unreliable assistance - get ready to file extensions!" March 10, 2025 2.0 This company just went silent for literally MONTHS while they underwent an acquisition (they only let customers know about this after the fact). They are unclear about what information they need from you, the customer, and ask for various things in multiple places. For instance, my "alerts" section continuously tells me I'm "all caught up!", but then my tax person will ask for things in lengthy messages that I'm not notified of. Speaking of tax person - I've been a client for two years and have had SIX different accountants, and have to get each new person up to speed. I have to file an extension again because they didn't have my bookkeeping ready in time, despite me monitoring and updating all transactions on my end throughout the year. When I ask for a phone call, they don't call me. When I call them, no answer. At this point it feels like a borderline scam. Pros Easy interface. Accountants are friendly - if you can get ahold of one. Cons Hard to get hold of, bookkeeping is virtually NEVER up to date, and they've switched my accountant SIX times over the course of 2 years. Review Source AM Angus M. owner Textiles Used the software for: Less than 6 months ### "Extremely Disappointed with Inaccurate and Incomplete Bookkeeping Services" November 14, 2024 1.0 I signed up for Bench's bookkeeping services in September, expecting professional and accurate records within the 10–15 days they promised for historical bookkeeping. However, nearly two months later, my records remain incomplete, and the work done so far contains hundreds of miscategorized transactions. Despite repeatedly submitting requested documents, my accounts are still inaccurate, and there seems to be no end in sight. The Terms of Service state they will deliver "accurate monthly books and year-end tax-ready financial packages." Unfortunately, this has not been my experience. For two months in a row, I've received inaccurate monthly books, and I now lack confidence in their ability to complete accurate year-end financials. Had I relied on their data for tax filing, I would have drastically overpaid in taxes. Despite reaching out and escalating to their management, I’m left with the feeling that this service is not delivering on its promises. I paid over $4,600, and yet I’m now hiring another provider to get the job done correctly. I rarely leave negative reviews, but I feel obligated to warn others about my experience. I would strongly advise anyone considering Bench to look elsewhere for reliable bookkeeping support. Pros There was nothing I liked about bench. They charged me for work not completed. Cons They lock you into a 12 month contract and do not bother to do the work accurately. Review Source Response from bench November 27, 2024 Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration. A member of our Client Success team will reach out to you directly to address your concerns and work together toward a resolution. VR Verified Reviewer CEO Construction Used the software for: 2+ years ### "Nightmare! Terrible, unethical company!" March 14, 2024 1.0 Terrible, terrible, terrible. They did not make my life easier. They cost me money in lost time and lost access to reports. They made me pay for the year upfront; Sunk Cost Fallacy kept me there, and I have many regrets. Their Gaslighting makes you think you are the problem. After a few years with them, I can say they will keep asking over and over for more categorization of the same items to keep you busy so you don't ask for reports. They did not provide my final year-end report when I canceled their service, even though I paid for the year in advance. They told me it would be months after my tax filing deadline before I would receive it. I'm not counting those chickens. Pros It was easy to set up. That was the only good thing about Bench. But, you will have to set it up repeatedly because they remember almost nothing from report to report. Cons Everything! Bookkeepers change constantly. They seem to intentionally delay and avoid reports by telling you they need one more thing or someone has to finalize and review before they can give you a report. When you realize you never got your report (because small business owners are busy, you know!), you reach out again and it is as if you never asked them for anything. The process starts over, if it ever started to begin with. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I needed more help with categorizing and processing. Review Source Guy F. President Marketing and Advertising Used the software for: 6-12 months ### "Life and Business Changing" July 6, 2021 5.0 In the wake of COVID I left the agency I was at to do my own agency. While I had my business as a side-agency for a number of years and applications like Freshbooks and then Quickbooks Self-Employed helped me manage things I dreaded tax season and all the work I needed to do every year. During COVID I had to get my business up and going, get clients, execute projects, and get things done. I had zero time for managing my books. When the end of the year came up I dreaded the work that was ahead of me with several big projects in progress. Then, through the service I use to pay my contractors, I found out about Bench and it has changed my business AND my life. Bench took 15 months' worth of books that needed to be done and assigned them to a "catch-up" accountant. He went through everything, classified all my expenses, and had a simple way to ask me to review anything they need clarification on. They pulled difficult things to deal with like my processing fees from Stripe and instantly accounted for them. On top of that, having an honest to goodness accountant and accounting team to know how to PROPERLY set up a Chart of Accounts and classify expenses was game-changing. This service easily pays for itself in the time it saves me and the peace of mind it gives me. Pros \- An accounting team to get me on track. - Tax resources with their Bench Tax service. - A beautiful interface that is easy to understand and use. - Superb customer service with timely replies to any questions you have. - An easy way to review anything your team needs clarification on, I rarely spend more than 5 minutes a month classifying expenses for them. - EXPERTISE, Bench isn't just software to do your books, THEY are doing your books, understand small businesses and bring accounting expertise at a very affordable price. - Completed my taxes easily and reduced my tax burden, it was the most painless tax process I've had in years. Cons \- Communication early in Bench Tax could be improved but I mostly put this on me for being behind. - Having a separate signon for Bench Tax is a bit of a pain but not a big deal. Switched from [QuickBooks Solopreneur](https://www.capterra.com/p/212141/QuickBooks-Self-Employed/) I don't have time to be an accountant. Quickbooks Self-Employed is great, but requires a good amount of effort. Review Source Response from bench July 8, 2021 We appreciate you taking the time to share this positive experience with us, Guy! We're so happy to hear that the Bench platform, the expertise of your bookkeeping team, and timely client support have taken the burden of bookkeeping and tax filing off of your plate. Thank you for being with Bench, Guy! VR Verified Reviewer Founder & Creative Director Design Used the software for: 2+ years ### "Makes My Life as a Small Business Owner So Much Easier" April 29, 2019 5.0 I started my graphic design studio in 2005 managing our books through a part-time bookkeeper who'd come in 1-2x a month and we'd then communicate a few times every week.. This system got us through the first 8 years of our business. Though functional, it was a time-consuming process. We used Quickbooks at the time, and I could never get comfortable using it to manage or understand our business's numbers even though our bookkeeper was serving it on a silver platter essentially. I've always felt Quickbooks was made for accountants, not business owners or individuals. Once can argue, it's supposed to be "accounting made easy", but it's really designed with accounting in mind — not business owners. As a business owner I wanted to quickly understand cashflow and profitability. Whereas Quickbooks seemed to that and much more, it seemed like I was doing my taxes every time I went in there. So I started looking for options and that's when I found Bench. And Bench, even back then, had already provided a service ideal for a small business owner like me. I've been using Bench since 2013 now, and I can't imagine running my business without them. It's allowed me to focus on my clients and design work which are revenue generating tasks, instead of accounting which was an anxiety-generating task. Pros 1) Uncomplicated Interface — For a non-numbers/non-accounting comfortable individual it's great. It provides me access and understanding to our accounting in a very digestible yet informative manner. 2) Accessible Customer Service/Communications — All the interactions I've had have been professional, courteous, and problem solving driven. It's never "No". Instead if a challenge arises, they've always been proactive in finding a way to address the challenge or question providing options. It's also especially great that you can speak with them or chat with them with no barriers. At first I was very concerned about this since our books are the heartbeat of our financials, and i was quickly at ease after the first few calls and chats. 3) Easy — Once our accounts were synced and Bench had a clear picture of how our business worked, it's set-it-and-forget-it. What used to required a few hours every week for me now has become an hour or two a month. 4) Transaction Verification Made Easy — I especially love how they've simplified this process to almost a game. Cons 1) Cash based bookkeeping. This was a struggle in the beginning since we were accrual based initially. However upon working with them and our CPA, we've managed to stay accrual based and set up a system where we do adjusted entries after filing taxes. 2) Not Quickbooks. This is not really a con, but should make it clear that if you prefer to stay on Quickbooks, this is not the service for you. They will provide your books as spreadsheets for your CPA to work with. At first I was nervous about this, but it hasn't been an issue. 3) Turnover with bookkeepers — Over the years, we've had I believe 5 different bookkeepers over the course of 6 years due to turnover or what seems to be internal promotions. It has not negatively impacted our service, but I do wish it was less frequent since at times I'd have to remind the new person some of the subtleties of our account. Review Source SL Steve L. Owner Management Consulting Used the software for: Less than 6 months ### "Friendly, helpful staff. Software is nicely designed and easy to use. It's too expensive." April 28, 2022 4.0 Overall, I've been very impressed with Bench. The people, organization, resources, and software are top-notch. The price, however, is too much for someone who is self-employed or a small business owner with limited transactions. I understand that you generally get what you pay for, but I don't feel that you get 10x the value over self-managed bookkeeping using Quickbooks, Freshbooks, or Wave bookkeeping software. Excellent product -- it's just not for everyone. Pros Everyone I worked with to understand and use the bookkeeping software was friendly, professional, and helpful. The dashboard analytics was very easy to understand and is very appealing. I also like that I can export all data into a single workbook (summaries and itemized transactions). Cons I don't like that the product is so expensive. Depending on how large your business is and how many transactions you're managing, this product may be too expensive. For example, I've used Quickbooks Self-Employed for years and it's under $20/mo. In comparison, Bench (without any promotions) is hundreds of dollars per month. Granted, they are provided professional bookkeeping services as well as the software, but for a business with 50 transactions per month, it is a little overkill. It's really the only thing I don't love about Bench. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing Bench I chose Bench over FreshBooks and Wave Accounting because of the bookkeeper assistance, design of the product, and ease of use. Switched from [QuickBooks Solopreneur](https://www.capterra.com/p/212141/QuickBooks-Self-Employed/) I wanted to test out Bench to see if the added cost would equate to advice on how I could save more than I'm spending. To date, everyone has been helpful but I have received no recommendations. Review Source Response from bench May 5, 2022 Hi Steve, thank you for sharing your experience with us. It's great to hear that your team has been friendly, professional, and helpful. And that you are finding our User Interface to be appealing and easy to use. We're concerned to hear that you feel as though you are not experiencing the price to the relative value of our product. A member of our Client Success Team will be reaching out to you shortly. AM Amber M. CEO Marketing and Advertising Used the software for: 1-2 years ### "Warning: Do Not Use Bench Tax Services " July 28, 2023 1.0 I use it because I've already paid for the tax return to be filed with them for 2022 and don't want to have to pay twice to have it filed. I will never use them again for a tax return and feel their ability to offer this service should be revoked as I have never worked with a more unprofessional tax service. Pros After months of back and forth with their accounting team I was finally put with an account manager who knows what they are doing and can communicate effectively Cons They are incapable of filing an accurate tax return. It is now August and they are still figuring out how to file my 2022 return. Each time they send anything over there are multiple errors they need to fix. Their response times are abysmal and their team has little to no knowledge about actual tax compliance and filling. Review Source Response from bench August 17, 2023 Hi Amber, thank you for taking the time to continue to share your feedback with us. We're sorry to hear about your experience and are currently looking into it. A member of our Client Success team is in active communication with you regarding this situation, and if you have any additional questions or concerns, please let us know. MC Michelle C. Owner Food & Beverages Used the software for: 2+ years ### "Stay away from Bench.co !!" April 2, 2024 2.0 Was great for years. 2022 to 2024 has been a sad decline for them and its left is starting from scratch since their system won't integrate into any other programs Pros Bookkeepers were friendly but they didn't have the support to follow through on topics discussed in calls Cons Quality has plummeted in the last two years. Customer service team is the absolute worst i have ever encountered. We have asked to speak to \[sensitive content hidden\]'s supervisor, but he won't. She is rude, condescending and knows nothing about bookkeeping Review Source ES Emily S. Owner Marketing and Advertising Used the software for: 6-12 months ### "One less thing off of my plate... " November 9, 2020 5.0 I am saving myself hours and hours of handling the bookkeeping. I am confident that it is done correctly and I am not missing anything. I like having someone to ask bookkeeping questions to if need be. Pros I was hesitant to start Bench because I thought I could handle the bookkeeping for our business on my own. Managing money has always been a strength for me. However, as my company grows I find that I need to keep delegating and removing things off of my plate. At the same time as a business owner I like to keep as much cash inside the company as possible. I finally gave the free trial a chance and it has been the BIGGEST weight off of me. I know that my bookkeeping is totally taken care of and done professionally. The stress of organizing everything for taxes is lifted off, and I know that I always have someone working on it everyday on my behalf. Anytime I have questions I get an immediate response along with very valuable advice. I am a Bench customer for life! Cons I don't like that it keeps disconnecting to my bank account. We've had a few technical issues with that. It can be very time consuming and frustrating especially since I am extremely busy already. I also have to confirm purchases from months prior and that can take a long time! When I confirm those purchases it is usually 30+ transactions and at that point I don't even remember all of them so it takes a while for me to locate receipts. I really dislike that too. I wish it were less expensive for us a small business owner as well. Reason for choosing Bench The free trial. I didn't even look into other companies. I happen to come across an ad for Bench and I wanted to do the free trial. When I saw how much it took off of my plate I was in. Review Source Response from bench November 12, 2020 Hi Emily! We're thrilled to hear that we have been able to take one more thing off your plate. We have also shared your feedback with your team! A member of our Client Success team would also love to connect with you regarding your pain points. We will be reaching out via email shortly! VR Verified Reviewer Founder Education Management Used the software for: 1-2 years ### "Do Not Recommend" March 28, 2024 1.0 My service has been terrible. I spent over $5000 and do not have access to my books. Customer service was lacking and my bookkeeper would respond to my inquiry on timeline with responses like... I am on it like white on rice. Professionalism, accuracy and commitment to the contract is very lacking. Pros I liked the idea of having support and a knowledgeable team to up to date and accurate financials. Unfortunately that was not my experience with Bench. Cons I have worked with Bench for over a year and cannot get access to any of my financials. I check in on a daily basis to understand when and how I might get access to my books, but given answers about their three part review process with no explanation or timeline for when I will get my books. After working daily with Bench to get my financials for 2023 for over 5 weeks, I am told the financials will not be ready until after tax season and if I want them to file a tax extension. I could not recommend this service to anyone. Switched from [Financial Cents](https://www.capterra.com/p/186837/Financial-Cents/) Because I cannot access my financials and lack of customer service and professionalism. Review Source VR Verified Reviewer sound mixer Media Production Used the software for: 6-12 months ### "failed to file business taxes on time and did not file personal taxes properly" October 7, 2022 1.0 tldr; terrible - incompetent, will not support client if there are missed filing deadlines, penalties and fees. During my sales onboarding call, I talked about my 10 years of doing business in NYC as a sole owner of an s-corp. I have to file extensions from time to time. Bench assured me this would be no problem. They missed the deadline to file my business return with NYC. When I asked Bench about this, they replied that they don't do municipal filings. I asked why didn't my tax preparer notify me - the short answer: he didn't even know NYC requires a seperate business filing. It took several intense phone calls to get a refund. My personal returns were the same. They didn't calculate my estimated tax liability when the filed my extension. I got hit with hundreds in penalties and interest. Again I asked why they didn't notify me. Answer: it was in our disclaimer. If you look at what Bench offers, they are charging a premium for essentially googling information for you. The actual issues you will need guidance on, they don't offer. Furthermore, they will not advise you of critical filing necessities because it's in their list of "disclaimers". Find a local tax accountant who understands your business and will have your best interests in mind. Pros The dashboard chat and customer call scheduling were pretty responsive. Cons a bit clunky moving from bookkeeping to tax platforms and not knowing which chat/communication to use when customer support tells you to check your messages. Reason for choosing Bench I assured by Bench sales rep that what I asked for (business returns and extensions) were services they could do. They clearly do not have the expertise or competence do these services. Review Source Response from bench November 10, 2022 Hi there, Thank you for sharing your experience with us. We're concerned to hear about some of your frustrations, and our Client Success Team has been actively reaching out to you to address the frustrations. KM Kacie M. FNP, IBCLC, CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Really Disappointing" February 16, 2024 1.0 Poor. I do not feel that I am getting my money worth. Pros I thought I would enjoy seeing where my business expenses were going, but so far I am not able to tell what is going on. Cons No turn around on items I need categorized. No follow up. Slow to respond. Review Source Response from bench February 19, 2024 Dear Kacie, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointment with our service. Providing clarity and efficiency in managing business expenses is indeed a top priority for us, and we regret that we have fallen short of your expectations. Rest assured, your feedback is invaluable to us, and we are actively working to address the issues you've raised. We are committed to improving our responsiveness and communication channels to ensure that all our clients receive the attention and support they deserve. We genuinely value your business, and we are committed to earning back your trust and confidence. A member of our Client Success Team will be following up with you shortly. Thank you for your understanding and patience as we work to resolve these issues. AN Arsen N. Founder Accounting Used the software for: 2+ years ### "After happily using Bench for almost 2 years, I DONT recommend it at all" March 21, 2022 1.0 I saw many articles about bad experiences with Bench before I decided to work with them. I also saw dozens of good reviews about them. I didn't mind bad ones and thought it won't happen to me. But it happened. Let's talk about the service and value I got; It's just bookkeeping software with a guy sitting in front of it. They consistently put my expenses in the wrong category. I had to check all the transactions manually every time. I did this with Xero for less than $40/mo. All transactions from my bank account are automatically imported to Xero and I just need to check once a month. No value here. I didn't mind paying +$200/mo more for the same result since we had no problem with them. I also felt more secure since there is someone on the line. They offered me to file my taxes for an additional fee. I agreed. They filed franchise and corporate taxes for 2020. Everything was smooth and simple. I decided to extend my subscription for another year. Last month, in the middle of tax season, I received an email saying that they will not file my taxes since I am a US non-resident. I respectfully understand that they made some decisions regarding their services. I am totally ok with it, but I should be informed about this in advance. But informing me a few weeks before the deadline, in the middle of tax season, when it's impossible to find an available CPA is a selfish attitude that shows they don't care about their clients. Pros Standard features that all bookkeeping apps have. Syncs my bank transactions to the app. Saves time. Cons Service. I paid more only to have a human backed bookkeeping service to file my taxes. But it didn't happen. Review Source Response from bench March 24, 2022 Thank you Arsen for sharing your experience with us. We sincerely regret to hear that this has been your experience with us, as we aim to provide accurate and open communications with our clients. A member of our Client Success Team has reached out to discuss your concerns, and we have passed this review to our Bench Tax team for further review. Samantha G. Owner Individual & Family Services Used the software for: Less than 6 months ### "Huge help for an entrepreneur" December 15, 2020 5.0 Pros Bench was critical in helping me with catch up books for tax time. Being able to upload reports easily from my bank and various credit card processors made things so much easier, and the bookkeepers learned quickly how to categorize the transactions. I'm not sure when I would have caught up on my historical books without Bench. Going forward from there has been very easy as well. I've been able to link the reports to my card processing software and bank, and get updates as they have questions. So simple! I find the monthly reports easy to understand and its given me a much clearer picture of my numbers. Cons The only challenging initial integration was with Paypal- myself and the Bench team member had a hard time linking everything. We resolved it and I didn't have that issue with other accounts. I do wish that this software integrated with my invoicing system, so I could easily see where the profits were coming from. However, I use that system's reports to get a good idea of what's bringing in income. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing Bench The bookkeeping support was well worth the extra expense. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) I wanted more assistance with bookkeeping. I'd attempted to use Quickbooks on my own with no success. Review Source Response from bench December 24, 2020 Hi Samantha, Thank you so much for taking the time to share this review! We're happy to hear that we were able to help get your bookkeeping up to date. We're excited to keep providing a simple and easy bookkeeping experience moving forwards! VR Verified Reviewer coo Retail Used the software for: 1-2 years ### "Frustrated -" March 14, 2024 1.0 Cons I never leave reviews but we are really frustrated , hoping someone will pay attention to our account after continuously messaging and emailing customer service. Our books from last year are still not wrapped up. We have continually asked emailed, texted without a resolution. This is going to extend our tax bill and planning. Review Source LC Luisa C. COO Hospitality Used the software for: Less than 6 months ### "Accounting for Startups" November 9, 2021 4.0 Pros We transitioned from a traditional outsourced bookkeeper to Bench and love the ability to go in and view our reports quick and easy. The team is also much quicker to finish month end reports and responds quickly. Cons The onboarding process was a bit difficult. We had to adjust our expense categories to match. We would like to use the accrual accounting adjustment but haven't been able to get help with this yet. Alternatives considered [Pilot](https://www.capterra.com/p/186313/Pilot/) Reason for choosing Bench Price and functionality Review Source Response from bench December 16, 2021 Wow! We're absolutely thrilled to hear that we have been able to give you peace of mind, knowing that your bookkeeping is in great hands! It's also amazing to hear that your team has been professional, friendly and knowledgable. Thank you for sharing and for being with us, Luisa! VR Verified Reviewer CEO Retail Used the software for: 6-12 months ### "Good start, low customization" February 9, 2021 5.0 Overall, I still recommend Bench if you are starting out and a small business under $1 Million in sales. However, as you grow, I would recommend switching to Quickbooks. Pros Prior to Bench, we used Quickbooks, and it was lifesaver! We had no idea how to use Quickbooks for bookkeeping and Bench made it easy for us. There was low setup involved and their dashboard was amazing. Cons As our company grew, we needed more information in our financial statements. At the time, there was low customization with Bench, and we couldn't add or change things in regards to our Profit and Loss statement. Also, at the time, they only did cash based accounting. Review Source Response from bench March 2, 2021 Thank you for taking the time to share your experience and feedback. We are constantly looking to improve our service, and listening to your feedback is hugely important to us! JL Jose L. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Family " April 21, 2023 5.0 Like family Pros The all ways there when I need them.Ever time I asked a question one day later I had a answer Cons When I was doing my taxes with bench they were on a separate platform Review Source Response from bench May 25, 2023 Hi Jose, Thank you for the wonderful review! We are so glad to hear that your team is always there when you need it! Additionally, we want to let you know that moving forward, Bench Tax will be brought in-house, which means your taxes will be done on the same platform! Jesse B. Founder Online Media Used the software for: 1-2 years ### "Failed to render services" March 18, 2024 1.0 Pros At first they were great and got the job done. Cons I have 2 accounts with Bench, both of them are behind. They owe me completed books going back to June 2023. I told them I am canceling and now they call and want to get the work done. Completely unacceptable, borderline fraud. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Freshbooks pushed them as a great solution. Review Source VR Verified Reviewer Brand, Marketing Communications & PR Strategist Public Relations and Communications Used the software for: Less than 6 months ### "The Back Pocket Tool That Solved My Bookkeeping Blindspot" October 20, 2020 5.0 Overall, I find Bench.co to be an accessible, easy-to-use, game-changing bookkeeping tool and resource for entrepreneurs & SMEs. The team is efficient, friendly, patient, and thorough (even when I had an adverse reaction to tackling my stuck-point when it comes to bookkeeping and I managed to even annoy myself I was treated kindly, a currency I don't take lightly, especially this year). I even got a goodie from a referral. It felt awesome to be rewarded! Pros We all know that transitioning from the "idea" stage of a side gig to a real independent consultancy can be tricky. Without the right mentorship or support for small businesses, many are under the impression they don't need a bookkeeper. If I had known then what I know now, it could have saved me thousands of dollars and time which is priceless to time-scarce bootstrappers with multiple streams of income. I also like that Bench.co works closely with FreshBooks so when I need help I hear from both teams when needed. It's not just the AI in software, it's the EQ and human relationships that make it all come together. Bench.com are definitely real humans which I loved! Cons A real struggle bootstrappers have is time. Therefore, it was a near emotional crisis to embrace I had to go into my documents like a surgeon to know every weird detail of each expense which is time-consuming as the names may slightly differ from the actual purchase. Review Source Response from bench November 12, 2020 Thank you so much for sharing your experience! We really appreciate it. GD Giuliano D. Customer Care Rep Telecommunications Used the software for: 1-2 years ### "My Experience With Bench" April 29, 2024 5.0 Pros With Bench handling all our accounting needs is easy It makes financial reporting easy Cons Not a single issue with Bench. It is has has been very swift. Review Source JG Joshua G. CEO Hospitality Used the software for: 1-2 years ### "Bench is Amazing" March 14, 2021 5.0 Bench is amazing. As a small business owner I was spending too much time categorizing expenses and correctly documenting items for the P&L or balance statement. Bench offers such an amazing service and any time I had a question or issue my Bench specialist was right there. I would highly recommend Bench to anyone who needs bookkeeping services (and their tax team is amazing as well). Couple all of that with their service team's (big shout out to \[SENSITIVE CONTENT HIDDEN\]) genuine care for you and your company and you have kind of a no brainer. Pros The platform is intuitive and easy to use. You speak directly with the individual managing your account, which is nice for continuity. Any discrepancies are easily adjusted or annotated. It exports to multiple file types for integration with other platforms. It links with your accounts so you don't have to manually input everything. AND THEIR TEAM ACTUALLY CARES ABOUT YOU, which is a breath of fresh air. Cons Sometimes there are functionality issues with linked accounts, but usually it is because of the security protocols of the bank or account. Review Source Response from bench March 18, 2021 Wow! Thank you so much, Joshua. We are absolutely thrilled to hear about your experience. We're excited to keep providing the support you need so you can continue to grow your business! Michael S. Managing Partner Professional Training & Coaching Used the software for: Less than 6 months ### "Its easy and worth it. " August 5, 2022 5.0 The sales and onboarding team was amazing. \[SENSITIVE CONTENT\] is a champion. Pros Reconciliation and ongoing communication through the chat is priceless. The teams are fast and handling things in real time is valuable to the process. Cons I'd hoped my monthly statements would be pulled automatically once I linked my accounts. Reason for choosing Bench I liked the automation and collaborative approach with the team. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I like the idea of a real person support team, and for a few dollars more the experience is worth it. Review Source Response from bench August 18, 2022 Hi Michael, we're so happy to hear you had such a great experience with our sales and onboarding team! I'll be sure to pass it along to the team, I know they will be thrilled! 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