# Bench Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bench the right Bookkeeper solution for you? Explore 312 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/137795/Bench-Bookkeeping/reviews --- Bench 4.5 (312) [View alternatives](https://www.capterra.com/p/137795/Bench-Bookkeeping/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bench Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews SA Suman A TAx preparer and Licensed ProducerAccounting, Self-employedUsed the software for: I used a free trial. “I also appreciate the clean reports and easy access to financials, which makes communication with clients smoother.“ September 11, 2025 Vincent C Project ManagerPrinting, 51 - 200 employeesUsed the software for: 6-12 months. “Can be pricey for what you get, limited to just bookkeeping (no invoicing/payroll), and harder to switch or customize later.“ February 2, 2026 KT Kishore T CEOComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “That had a decent workflow in place that lets business owners answer questions at their own pace“ September 16, 2024 Am Angus m ownerTextiles, Self-employedUsed the software for: Less than 6 months. “However, nearly two months later, my records remain incomplete, and the work done so far contains hundreds of miscategorized transactions. Despite repeatedly submitting requested documents, my accounts are still inaccurate, and there seems to be no end in sight.“ November 14, 2024 BA Bruno A FounderEntertainment, Self-employedUsed the software for: 1-2 years. “Excellent service to receive an extra dose of stress.“ May 18, 2024 NG Nick G OwnerFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Bench promising to fix and refund those services and tax filings and then never doing so, over and over fro months.“ April 4, 2024 KB Kyla B OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Accountants are friendly - if you can get ahold of one.“ March 10, 2025 Paul W CEOConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “They seem to intentionally delay and avoid reports by telling you they need one more thing or someone has to finalize and review before they can give you a report. When you realize you never got your report (because small business owners are busy, you know!), you reach out again and it is as if you never asked them for anything.“ March 14, 2024 ## Showing most helpful reviews Showing 1-25 of 312 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul F. PMHNP Mental Health Care Used the software for: Less than 6 months ### "Affordable yet Robust Bookkeeping" October 13, 2020 5.0 I have been satisfied with Bench, and it takes a lot off my mind. Pros The staff at Bench are responsive and helpful. The software is user-friendly. The price is less than most of its competitors. Cons The bank integration does not always function right with the credit union I use. Alternatives considered [Wave](https://www.capterra.com/p/178021/Wave-Apps/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Bench Price and ease of use. Plus it integrates with Gusto. Review Source Response from Bench Accounting November 12, 2020 So glad to hear we've been able to take some stress off your plate, Paul! Thank you for being with us! SL Steve L. Owner Management Consulting Used the software for: Less than 6 months ### "Friendly, helpful staff. Software is nicely designed and easy to use. It's too expensive." April 28, 2022 4.0 Overall, I've been very impressed with Bench. The people, organization, resources, and software are top-notch. The price, however, is too much for someone who is self-employed or a small business owner with limited transactions. I understand that you generally get what you pay for, but I don't feel that you get 10x the value over self-managed bookkeeping using Quickbooks, Freshbooks, or Wave bookkeeping software. Excellent product -- it's just not for everyone. Pros Everyone I worked with to understand and use the bookkeeping software was friendly, professional, and helpful. The dashboard analytics was very easy to understand and is very appealing. I also like that I can export all data into a single workbook (summaries and itemized transactions). Cons I don't like that the product is so expensive. Depending on how large your business is and how many transactions you're managing, this product may be too expensive. For example, I've used Quickbooks Self-Employed for years and it's under $20/mo. In comparison, Bench (without any promotions) is hundreds of dollars per month. Granted, they are provided professional bookkeeping services as well as the software, but for a business with 50 transactions per month, it is a little overkill. It's really the only thing I don't love about Bench. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing Bench I chose Bench over FreshBooks and Wave Accounting because of the bookkeeper assistance, design of the product, and ease of use. Switched from [QuickBooks Solopreneur](https://www.capterra.com/p/212141/QuickBooks-Self-Employed/) I wanted to test out Bench to see if the added cost would equate to advice on how I could save more than I'm spending. To date, everyone has been helpful but I have received no recommendations. Review Source Response from Bench Accounting May 5, 2022 Hi Steve, thank you for sharing your experience with us. It's great to hear that your team has been friendly, professional, and helpful. And that you are finding our User Interface to be appealing and easy to use. We're concerned to hear that you feel as though you are not experiencing the price to the relative value of our product. A member of our Client Success Team will be reaching out to you shortly. SN Scott N. Owner Design Used the software for: 2+ years ### "Bench has let me down " May 20, 2024 1.0 It almost ruined my business working with Bench. I wish I would have known sooner that they are not a good book keeping company. No real time insights. My last completed books were in 2021! I'm still waiting on 2022 and 2023 to be done. Why did I keep giving them a chance? Pros Back in 2020-21 they were fine, I had one point of contact and reminders to upload information. Cons My books have not been completed for tax years 2022 or 2023 yet. My taxes were filed incorrectly for 2022 and it almost ruined my business due to over paying taxes. I've had 6 different book keepers in as many months. No humans working on my books. Books never get done and can't trust the results. Review Source aC aimee C. Owner Food & Beverages Used the software for: Less than 6 months ### "Helpful but pricey" August 4, 2021 4.0 Generally my experience has been good. The device is expensive compared to other bookkeeping devices. My biggest concern is that in working with the company you get handed off to several different staff. It has been hard to build a relationship with my bookkeeper for this reason. I’ve found that I have to reexplain a number of our specifics over and over again because I am working with new people within the company. It would be better to be assigned to one bookkeeper, especially in our case, which included historical books and present day books. My business isnt open yet but some of the limitations in the software (particularly a lack of an A/P system) cause concern for me in considering continuing use once we are open. Pros I like that the online interface is user friendly, albeit a little glitchy. Cons Software is glitchy and could use a bit of tweaking in order to ensure that it is more effective. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Reason for choosing Bench We had a decent amount of historical data that needed to be tracked and entered. This felt like a huge undertaking and we needed the assistance. Doing that was a good experience and the bookkeeper that we worked with was really helpful. I am not sure that we will continue to use the service for future months, especially once our business is open and the books become more complex. Review Source Response from Bench Accounting August 18, 2021 Hi Aimee, thank you for taking the time to share this with us! We're so happy to hear that you had a seamless experience with your historical bookkeeping. Regarding bookkeeper turnover, we completely understand how this can be frustrating in terms of user experience and this transition process is something we're actively working on improving. Building that working relationship with your bookkeeper is, understandably, quite important which is why we often recommend scheduling monthly check-in calls with your team! JF Jacob F. Owner Computer Software Used the software for: 6-12 months ### "SaaS, but with people you get to know" November 8, 2022 4.0 Bit of a bumpy onboarding with aggressive trials clearly operated by a different team, but so much smoother once you start a subscription and are assigned your bookkeeper. Pros A pleasant mix of self-service software, with a reliably consistent team who does genuinely get to know my business. Cons It is a walled garden, so no integrations with any existing software. Leads to a lot of duplicate or redundant content in Xero, Expensify, and other tools I use. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Bench I still use Xero for accounts receivable, but I was struggling to do my own accounting. Review Source Response from Bench Accounting November 17, 2022 Hi Jacob, thank you so much for taking the time to write this review and providing feedback. We're thrilled to hear that your team has been consistent and knows your business. We have also taken your feedback back to our teams internally to see if there are any improvements we can make VR Verified Reviewer Founder Education Management Used the software for: 1-2 years ### "Do Not Recommend" March 28, 2024 1.0 My service has been terrible. I spent over $5000 and do not have access to my books. Customer service was lacking and my bookkeeper would respond to my inquiry on timeline with responses like... I am on it like white on rice. Professionalism, accuracy and commitment to the contract is very lacking. Pros I liked the idea of having support and a knowledgeable team to up to date and accurate financials. Unfortunately that was not my experience with Bench. Cons I have worked with Bench for over a year and cannot get access to any of my financials. I check in on a daily basis to understand when and how I might get access to my books, but given answers about their three part review process with no explanation or timeline for when I will get my books. After working daily with Bench to get my financials for 2023 for over 5 weeks, I am told the financials will not be ready until after tax season and if I want them to file a tax extension. I could not recommend this service to anyone. Switched from [Financial Cents](https://www.capterra.com/p/186837/Financial-Cents/) Because I cannot access my financials and lack of customer service and professionalism. Review Source VR Verified Reviewer CEO Construction Used the software for: 2+ years ### "Nightmare! Terrible, unethical company!" March 14, 2024 1.0 Terrible, terrible, terrible. They did not make my life easier. They cost me money in lost time and lost access to reports. They made me pay for the year upfront; Sunk Cost Fallacy kept me there, and I have many regrets. Their Gaslighting makes you think you are the problem. After a few years with them, I can say they will keep asking over and over for more categorization of the same items to keep you busy so you don't ask for reports. They did not provide my final year-end report when I canceled their service, even though I paid for the year in advance. They told me it would be months after my tax filing deadline before I would receive it. I'm not counting those chickens. Pros It was easy to set up. That was the only good thing about Bench. But, you will have to set it up repeatedly because they remember almost nothing from report to report. Cons Everything! Bookkeepers change constantly. They seem to intentionally delay and avoid reports by telling you they need one more thing or someone has to finalize and review before they can give you a report. When you realize you never got your report (because small business owners are busy, you know!), you reach out again and it is as if you never asked them for anything. The process starts over, if it ever started to begin with. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I needed more help with categorizing and processing. Review Source MM Marie M. Founder Photography Used the software for: 1-2 years ### "Bench dropped the ball & gave me a partial refund. " July 23, 2020 2.0 I tested Bench out at the end of 2019 and then hired them for my entire 2020 books. In the beginning, they were on top of things. Then, mid-summer they dropped the ball. My account got passed to another team, and they didn't even touch my books for months. It was a mess. I reached out to customer service and they did give me 2 months of a refund, because the customer service rep (who was very kind & courteous) saw what I saw. In December, I requested for my bookkeeper to fix some miscategorized transactions and later asked, "Hey were those fixed?" She said she fixed them, which was a blatant lie! On top of all of that, it took them about TWO MONTHS to do my final end of year books that I could pass onto my CPA. I was told they were uploaded, but then they weren't there when I looked for them. I had to request, "Please upload them again." They apologized and did so right away, but by the time I saw them, thank goodness for the COVID extension, because I literally didn't have my deliverables from Bench until April 2020. My filings would have been late. Pros Bench is easy to use and navigate. In the beginning, they were fantastic at answering questions I had to help understand how my bookkeeping was being handled. That's about the only good thing I have to say. Cons I spent more time dealing with Bench all year long than when I was doing my own bookkeeping on a simple spreadsheet. I expected a learning curve in the beginning. They promised it would get easier "as we learn about your business and transactions," but I found month after month that the same transactions got flagged needing my input. Then, when I did thorough checks on my books, I found several transactions not in the right category. The other thing I didn't like was that my bank constantly needed to be reconnected. I truly felt like I spent more time handling Bench than I would've spend just doing my own bookkeeping. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Bench I chose Bench, because I was hearing good things about them from Ash Ambirge of the Middle Finger Project whom I adore & trust. I liked the idea of a real person on my books, not software I had to manage. Review Source JB Jonathan B. Partner Retail Used the software for: Less than 6 months ### "Excellent Book Keeping Software For Running Your Business" August 25, 2020 5.0 Understanding the financial health of our business has been critical in making decisions both long and short term. Bench helped free up the minimal time that we as business owners have and spend more of that time focusing on our business, which has been very helpful. Pros It was great to see a breakdown of all three financial statements for our business, both from a macro and micro perspective. Being able to pull up accounts and see specific transactions from desktop and on the go through mobile was indispensable in running a healthy business and planning for the future. The messaging system was prompt and efficient for keeping in touch with our book keepers and account manager with any pressing questions. They were always very professional and did high quality work. Any questions or concerns with categorization and interpreting information were answered well. Cons I think it would be helpful to expand the software to allow for the dropping of all receipts into our account in order to have a one stop location for accessing and printing receipts for accounting and tax purposes. We were informed that only high ticket items needed receipts, and so we ended up using other third party software to track mileage and keep track of receipts. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Bench Recommendations from online users, Youtubers, and a good first hand experience from the beginning while switching over to Bench. Review Source Response from Bench Accounting September 23, 2020 Hi, Jonathan. Thanks so much for sharing your kind review! We also appreciate you taking the time to share your feedback. We have shared this to the appropriate teams. SH Shannon H. Partner Online Media Used the software for: 1-2 years ### "Very Happy" January 4, 2022 5.0 Pros My Team and I are very happy with the Bench software and customer service. It's easy to use, a breeze to read, and simple to update. Cons The lag time to get a response from a human being is something I'm getting used to as our world is moving to the online/AI experience. Alternatives considered [QBank](https://www.capterra.com/p/125945/QBank/) Reason for choosing Bench The customer service team did a great job selling it and they've kept their promises over the course of our time. We appreciate a vendor who actually delivers what they promise and Bench does just this. Switched from [QBank](https://www.capterra.com/p/125945/QBank/) We were looking for a more simple experience, something with a personal touch by CS. Price was of course a consideration and Bench is competitive. Review Source Response from Bench Accounting January 21, 2022 Wow! We're absolutely thrilled to hear that we have been able to give you piece of mind, knowing that your bookkeeping is in great hands! It's also amazing to hear that your team has been professional, friendly and knowledgable. Thank you for sharing and for being with us, Shannon! MC Michelle C. Owner Food & Beverages Used the software for: 2+ years ### "Stay away from Bench.co !!" April 2, 2024 2.0 Was great for years. 2022 to 2024 has been a sad decline for them and its left is starting from scratch since their system won't integrate into any other programs Pros Bookkeepers were friendly but they didn't have the support to follow through on topics discussed in calls Cons Quality has plummeted in the last two years. Customer service team is the absolute worst i have ever encountered. We have asked to speak to \[sensitive content hidden\]'s supervisor, but he won't. She is rude, condescending and knows nothing about bookkeeping Review Source AM Amber M. CEO Marketing and Advertising Used the software for: 1-2 years ### "Warning: Do Not Use Bench Tax Services " July 28, 2023 1.0 I use it because I've already paid for the tax return to be filed with them for 2022 and don't want to have to pay twice to have it filed. I will never use them again for a tax return and feel their ability to offer this service should be revoked as I have never worked with a more unprofessional tax service. Pros After months of back and forth with their accounting team I was finally put with an account manager who knows what they are doing and can communicate effectively Cons They are incapable of filing an accurate tax return. It is now August and they are still figuring out how to file my 2022 return. Each time they send anything over there are multiple errors they need to fix. Their response times are abysmal and their team has little to no knowledge about actual tax compliance and filling. Review Source Response from Bench Accounting August 17, 2023 Hi Amber, thank you for taking the time to continue to share your feedback with us. We're sorry to hear about your experience and are currently looking into it. A member of our Client Success team is in active communication with you regarding this situation, and if you have any additional questions or concerns, please let us know. VR Verified Reviewer sound mixer Media Production Used the software for: 6-12 months ### "failed to file business taxes on time and did not file personal taxes properly" October 7, 2022 1.0 tldr; terrible - incompetent, will not support client if there are missed filing deadlines, penalties and fees. During my sales onboarding call, I talked about my 10 years of doing business in NYC as a sole owner of an s-corp. I have to file extensions from time to time. Bench assured me this would be no problem. They missed the deadline to file my business return with NYC. When I asked Bench about this, they replied that they don't do municipal filings. I asked why didn't my tax preparer notify me - the short answer: he didn't even know NYC requires a seperate business filing. It took several intense phone calls to get a refund. My personal returns were the same. They didn't calculate my estimated tax liability when the filed my extension. I got hit with hundreds in penalties and interest. Again I asked why they didn't notify me. Answer: it was in our disclaimer. If you look at what Bench offers, they are charging a premium for essentially googling information for you. The actual issues you will need guidance on, they don't offer. Furthermore, they will not advise you of critical filing necessities because it's in their list of "disclaimers". Find a local tax accountant who understands your business and will have your best interests in mind. Pros The dashboard chat and customer call scheduling were pretty responsive. Cons a bit clunky moving from bookkeeping to tax platforms and not knowing which chat/communication to use when customer support tells you to check your messages. Reason for choosing Bench I assured by Bench sales rep that what I asked for (business returns and extensions) were services they could do. They clearly do not have the expertise or competence do these services. Review Source Response from Bench Accounting November 10, 2022 Hi there, Thank you for sharing your experience with us. We're concerned to hear about some of your frustrations, and our Client Success Team has been actively reaching out to you to address the frustrations. AN Arsen N. Founder Accounting Used the software for: 2+ years ### "After happily using Bench for almost 2 years, I DONT recommend it at all" March 21, 2022 1.0 I saw many articles about bad experiences with Bench before I decided to work with them. I also saw dozens of good reviews about them. I didn't mind bad ones and thought it won't happen to me. But it happened. Let's talk about the service and value I got; It's just bookkeeping software with a guy sitting in front of it. They consistently put my expenses in the wrong category. I had to check all the transactions manually every time. I did this with Xero for less than $40/mo. All transactions from my bank account are automatically imported to Xero and I just need to check once a month. No value here. I didn't mind paying +$200/mo more for the same result since we had no problem with them. I also felt more secure since there is someone on the line. They offered me to file my taxes for an additional fee. I agreed. They filed franchise and corporate taxes for 2020. Everything was smooth and simple. I decided to extend my subscription for another year. Last month, in the middle of tax season, I received an email saying that they will not file my taxes since I am a US non-resident. I respectfully understand that they made some decisions regarding their services. I am totally ok with it, but I should be informed about this in advance. But informing me a few weeks before the deadline, in the middle of tax season, when it's impossible to find an available CPA is a selfish attitude that shows they don't care about their clients. Pros Standard features that all bookkeeping apps have. Syncs my bank transactions to the app. Saves time. Cons Service. I paid more only to have a human backed bookkeeping service to file my taxes. But it didn't happen. Review Source Response from Bench Accounting March 24, 2022 Thank you Arsen for sharing your experience with us. We sincerely regret to hear that this has been your experience with us, as we aim to provide accurate and open communications with our clients. A member of our Client Success Team has reached out to discuss your concerns, and we have passed this review to our Bench Tax team for further review. LC Luisa C. COO Hospitality Used the software for: Less than 6 months ### "Accounting for Startups" November 9, 2021 4.0 Pros We transitioned from a traditional outsourced bookkeeper to Bench and love the ability to go in and view our reports quick and easy. The team is also much quicker to finish month end reports and responds quickly. Cons The onboarding process was a bit difficult. We had to adjust our expense categories to match. We would like to use the accrual accounting adjustment but haven't been able to get help with this yet. Alternatives considered [Pilot](https://www.capterra.com/p/186313/Pilot/) Reason for choosing Bench Price and functionality Review Source Response from Bench Accounting December 16, 2021 Wow! We're absolutely thrilled to hear that we have been able to give you peace of mind, knowing that your bookkeeping is in great hands! It's also amazing to hear that your team has been professional, friendly and knowledgable. Thank you for sharing and for being with us, Luisa! JL Jose L. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Family " April 21, 2023 5.0 Like family Pros The all ways there when I need them.Ever time I asked a question one day later I had a answer Cons When I was doing my taxes with bench they were on a separate platform Review Source Response from Bench Accounting May 25, 2023 Hi Jose, Thank you for the wonderful review! We are so glad to hear that your team is always there when you need it! Additionally, we want to let you know that moving forward, Bench Tax will be brought in-house, which means your taxes will be done on the same platform! CS Chris S. CEO Photography Used the software for: 2+ years ### "Outsourcing to Bench was a Gamechanger" February 20, 2019 5.0 As a small business we're constantly prioritizing big time spends and deciding what's worth us outsourcing and spending money on rather than time. Bench was one that, as soon as we were set up and going with them, we've never looked back. It is not cheap. But it's worth it for us, no question about it! Pros We've been using Bench for a few years now and absolutely love it. It can be basically as hand's off as you want. We get an email once a month when they're working on our books, sometimes an extra contact here and there if they provide other documentation throughout the year. And we have our CPA and Bench people in touch with each other which is even more off our plate. As small business owners, bookkeeping used to take a ton of our time, and now it's a breeze. And logging into our account we can look around at where our money is going with a quick glance Cons I admit we haven't done a ton of digging around in the actual software - our typical use is them contacting us with any categorization questions once a month (and after a couple years there are hardly ever any). I do wish (or can not find how) we could see how much money we're paying/spending on a particular item. So, say, I want to see how much we're spending on just Facebook ads. What I can do is search for "facebook" (and I can specifically search within whatever time period I want, like Q4 2018 or January 2017), but it won't automatically give me a sum of all of those expenses. I CAN see a summary of expenses by category, but by "line item" (like "Facebook" or "AWS") would be even more helpful. Review Source VR Verified Reviewer President, CEO & Channel Chief Computer Software Used the software for: Less than 6 months ### "RUN FAR FAR AWAY!" April 27, 2018 1.0 Pros Nothing food to say honestly. Never got it off the ground. When I asked for a refund it was a hassle Cons If you look around and have your ducks in a row you will find these people are price gouging businesses and their pricing tactics are horribly unfair to the prospective customer. My best advice is RUN FAR FAR AWAY! Review Source Response from Bench Accounting June 13, 2018 Hi George, I'm really sorry that your initial Onboarding experience didn't align with your expectations, and that you weren't able to experience our ongoing monthly service. We strive for clear and upfront pricing, which is why we have fixed pricing packages based on monthly expenses and add-ons. We are proud of the value we provide our clients as America's largest bookkeeping service. We do not price match with other businesses nor do we heavily discount our catch-up service. While we can't give you back your time, you have been fully refunded. We also have taken your feedback to our team to help ensure that we provide a consistent Onboarding experience and prevent situations like yours in the future. If there's more we can do to assist you, Sarah from our Client Care team is happy to speak with you further. vK victoria K. VP/Creative director Marketing and Advertising Used the software for: 2+ years ### "Must have for sanity" May 5, 2022 5.0 The customer service is helpful with any questions we may have Pros It's easy to use and understand. Makes our business run smoothly. Cons Having an accountant that will answer any question you may have with a real explanation is really a dream come true. For anyone who doesn't have accounting background this really is a must have. Reason for choosing Bench Working with a real firm was not pleasant Review Source Response from Bench Accounting May 19, 2022 Hi Victoria, thank you so much for taking the time to write this review! We are thrilled that we have been able to give you your time back so you can focus on growing your business! VR Verified Reviewer Director | Strategic Value Services Used the software for: 2+ years ### "No more all-nighters at tax time! Easy to use, great support team, no more headaches." October 5, 2017 5.0 Pros The interface is clean and easy. Submitting expenses is easy and in most cases automated. My team, led by customer rep, is very responsive. Cons The only thing and I'm splitting hairs is that for more detailed ecommerce analytics, I need to either go to my ecommerce platform and/or pull other data for company performance. It would be helpful to be in one place. But that's a tall order for the great Bench price. Review Source Response from Bench Accounting October 6, 2017 Thank you for the review! We're excited to hear your books are no longer keeping you up at night. I've passed along your feedback regarding ecommerce analytics to our development team as well. - SP PB Patricia B. Business Owner Arts and Crafts Used the software for: 2+ years ### "Excellent Solution for Tracking Business Expenses" May 5, 2019 5.0 Bench has set my mind at ease that all of my business costs and expenditures are being accounted for successfully and tracked. Pros Very easy to use . This product has been very useful for me to track all business expenses and have all of the required audits of my accounts while also producing annual earnings reports. Very professional. Cons It would be nice if the system was able to read the memos for checks written to determine the purpose for the expenditure rather than the business owner having to review each check and identify its purpose for the business. Review Source Marian K. Chief Workflow Officer Internet Used the software for: Less than 6 months ### "White Glove Service for White Collar Small Businesses" November 3, 2020 5.0 Pros The customers service is incredible. I know that there is a TEAM supporting me, while I still know the name of my main contact person. The platform is easy to use and aesthetically pleasing. Cons I have not found anything I don't like about my experience with Bench. They're awesome! Review Source Response from Bench Accounting November 12, 2020 Thanks, Marian! Bradley T. CEO Computer & Network Security Used the software for: 1-2 years ### "Fallen from Glory " February 29, 2024 2.0 Pros Simple Dashboard and Document upload process. Cons High Turnover rate Delayed Monthly Bookeeping Delayed Tax Filing Poor Customer Service Account Managers are completly usless when a problem arises Review Source MH Missy H. Founder & CEO Alternative Medicine Used the software for: 1-2 years ### "Takes the hassle work out of financial reporting " April 30, 2019 5.0 Overall Bench has helped me to track and monitor my business financials. Tax seasons has been a breeze the last two years with Bench - something a lot of freelancers struggle with. Pros \- no need to use quickbooks - friendly and responsive staff when issues arise - individual bookkeeper assigned to your account - user interface is friendly and accessible - reporting features are solid - costs less than hiring your own bookkeeper - affordable rates which are advantageous for small businesses Cons \- auto syncing does not connect w Capital One bak accounts which results oftentimes a 2-3 week lag in getting monthly reports back - only retrospective reporting; no prospective budgeting features (need to use separate software) - does not provide tax accounting services; only bookkeeping - cannot easily customize revenue subledgers without discussing w accountant - no categories of fixed/variable expenses - cannot upload documents via mobile devices Review Source Manabu T. CEO, Co-Founder Used the software for: 2+ years ### "Solves the Startup Book-keeping Headaches" October 4, 2017 5.0 All of my book-keeping headaches are gone! Pros I really like it that Bench people essentially leave me alone and they will do all the bookkeeping stuff for me. It is not my forte, so it is great and done at much lower price point than hiring a firm. The web interface is great and pretty much you upload your expense receipts and they will take care of it. Cons Occasionally the bank statement transfers stops, then takes a bit of trial and errors for it to work, only happens perhaps once a year or so. No biggie, but could improve it. Review Source Response from Bench Accounting October 5, 2017 Hi Manabu - Thank you for your kind words! We're thrilled to be able to ease the headache of bookkeeping for you. We've passed the message on to Nadeeshi and the rest of your team, and you've made their day much brighter. - SP Similar Products Featured