# Zonka Feedback Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Zonka Feedback the right Survey solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/137773/Zonka-Feedback/reviews

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Zonka Feedback

4.8 (68)

[View alternatives](https://www.capterra.com/p/137773/Zonka-Feedback/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Zonka Feedback

Ease of use

4.7

Customer Service

4.9

## Pros and Cons in Reviews

MM

Majlinda M

ConsultantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years.

“The platform provides all the features I needed, making it a comprehensive tool for gathering and analyzing feedback.“

August 21, 2024

Pooja R

monitoring and evaluation specialistNon-Profit Organization Management, 51 - 200 employeesUsed the software for: Less than 6 months.

“which can create problems with viewing billing and canceling“

December 1, 2022

LD

Leon D

CTOLaw Practice, 51 - 200 employeesUsed the software for: 1-2 years.

“Also the salesforce integration is top tier.“

February 3, 2025

OH

Omar H

CMOMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months.

“I have not found a way to tweak the text design.“

July 5, 2021

Kristina A

CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months.

“The free plan worked well and I used my survey without any problems.“

November 19, 2024

WP

Wora P

CEOE-Learning, 11 - 50 employeesUsed the software for: Less than 6 months.

“File upload form is not here.“

July 10, 2021

LD

Leon D

CTOLaw Practice, 51 - 200 employeesUsed the software for: 1-2 years.

“They are passionate about their product and actually do take great feedback and implement what they see that needs to change.“

February 3, 2025

Maik F

DirectorProfessional Training & Coaching, Self-employedUsed the software for: Less than 6 months.

“This the CAKE, not the icing in my view.“

June 23, 2021

## Showing most helpful reviews

Showing 1-25 of 68 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Shefali V.  
Director of Operations  
Furniture  
Used the software for: 1-2 years

### "The perfect feedback software"

October 27, 2020

5.0

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me. With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version. Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares.

Pros

Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business.

Cons

Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great.

Review Source

WP

Wora P.  
CEO  
E-Learning  
Used the software for: Less than 6 months

### "A promising survey software with powerful form builder!"

July 10, 2021

4.0

Pros

\- Survey logic is easy to understand - Once you finish building your survey form, it offers various distribution channels, including SMS, web, QR code, Popup, Embeds, Email, Mobile app, etc. So we can efficiently distribute our survey form to customers. - SMS quota included which is very good for what we pay.

Cons

\- The form design elements, fonts, Pixel, layout design, are not yet polished. It can improve more beautifully. - File upload form is not here. It will help to create more powerful surveys.

Alternatives considered

[Typeform](https://www.capterra.com/p/137289/Typeform/)

Reason for choosing Zonka Feedback

More affordable with similar functionalities and features.

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

Zonka Feedback is much more powerful than Google and Microsoft Forms

Review Source

EP

Evija P.  
Regional HR and Administration Manager  
Financial Services  
Used the software for: I used a free trial

### "User unfriendly tool"

October 13, 2021

3.0

Pros

I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great! Customer support is instant and very helpful.

Cons

It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY! Make a mistake by pressing a wrong button and you can delete your work! Customization was really painful process. If there was no CS, it would be impossible to even launch our project.

Review Source

Julien (Jun Yan) T.  
Industrial Relations Officer  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great feedback and survey platform. Suitable even for hybrid or traditional businesses"

July 19, 2021

5.0

I was searching for an omnichannel way to collect feedback. Some of my customers are not tech-savvy and don't even have an email. With Zonka Feedback, surveys can be collected via SMS or at physical touchpoints too.

Pros

Many things! Zonka has a modern interface on both the backend and customer-facing form. The survey builder is easy to use and has many pre-made templates. There are many options to distribute the survey, including offline (device kiosk) mode. This makes it a great tool not just for internet businesses but also for brick and mortar / traditional businesses. If you have several physical locations, Zonka even has location reporting (with appropriate plan subscription). White label domain is supported and the set up was very easy and straightforward. You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor.

Cons

Very little. Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close. Also, even though there is an option to allow customers to switch language, it would be great if there was an auto translate from english to the other language option for the backend user so that it doesn't need to be retyped from scratch.

Alternatives considered

[Qwary](https://www.capterra.com/p/213725/Qwary/)

Reason for choosing Zonka Feedback

Offline surveys

Review Source

Vrinda A.  
Analyst  
Financial Services  
Used the software for: 1-2 years

### "A great feedback software "

June 12, 2020

5.0

We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions. I definitely recommend the tool. For three major reasons - 1. The helpful tool 2. The ease of the software 3. The feedback reporting

Pros

I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great.

Cons

Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up.

Review Source

Hoang P.  
Founder  
E-Learning  
Used the software for: 6-12 months

### "Zonka Feedback - my great all-in-one suite for customers feedback"

June 22, 2021

5.0

As said, I am having a good experience with Zonka so far. The UI is professional and UX is smooth - simple and effective. The templates are good, especially NPS. The supports are quite responsive, and helpful.

Pros

Zonka is a solid tool to obtain feedbacks from customers. I like that I can create a feedback collection survey in minutes, not hours, thanks to very helpful and thoughtful templates built by Zonka I like that the builder can be minimalistic, yet very effective and powerful to design feedback collection forms. The Net Promoter Score style survey of Zonka is one of the most handsome design in the market. I also like that there is option in Zonka for offline surveys - can be installed in touchscreen / Ipad to put in kios for offline customers feedback. This is a rare feature.

Cons

I hope that Zonka can provide an online survey report result - rather than the current PDF download. That can be helpful in case I want customers to have a live view of the results (like a poll) Other than that, I am mostly satisfied with Zonka Feedback for my customer survey tool.

Review Source

Alex M.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great Start and a Bright Future"

May 17, 2021

5.0

Pros

I consider reputation management vital to the growth of my business. Zonka already provides a very robust platform, but after speaking with \[SENSITIVE CONTENT HIDDEN\] about what is on their roadmap (explanation below), it was a must-purchase for me. It took me less than 5 minutes to create a beautiful email survey that I could send to my customers. I've used survey builders in the past that are clunky and don't allow me to send something that's truly on-brand. Zonka's customization is fantastic. From logos, colors, and fonts, Zonka enables me to send something that aligns with my brand image.

Cons

It's not a current feature, but I am excited about something on the roadmap: Conditional redirect. This would mean that in your survey, if a customer rates you a 4-5 out of 5, you could redirect them to your chosen site (Google, Trust Pilot, etc.) and they would be asked to submit their review there. To me, this is incredibly valuable because it turns Zonka into a reputation marketing platform. Once they implement this feature, it will no longer be a 'Con.'

Review Source

Rafael H.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Our Missing Ingredient!"

June 23, 2021

5.0

We have our surveys hooked into our testimonial and review platforms which of course drives business back to our organization. Proactively requesting reviews and testimonials from satisfied customers makes it more likely that we lock down those reviews while they’re hot. On the flip, if the customer had a bad experience we can jump right on it and work with the customer to change their experience.

Pros

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset. I also love the automations. This is especially important for our team as we scale. It ensures we maintain and increase quality while increasing volume.

Cons

I would love to see an integration with Encharge!

Review Source

Stephan B.  
Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Robust features for collecting feedback"

July 13, 2021

5.0

Collecting valuable feedback from your customers and prospects is not an option but a necessity to grow your business and Zonka Feedback does just that.

Pros

Zonka feedback is definitely not your everyday feedback collection tool. It has lots of robust features, the platform itself is very intuitive and offers great value for the price. What i love: - Conditional logic & automations - You can import contacts you already have to send surveys to - Create tags for responses, enabling to filter those responses - Add tasks and create custom alerts to follow up with certain responses - Shopify and other premium integrations to import / export you leads / contacts - Exciting features to come outlined in their roadmap

Cons

There are a couple of things that i think could be improved such as the overall survey design layout, more font options and a preview mode for mobile, tablet and desktop while editing. Also, some video tutorials will help to get through and understand more in-depth the features offered.

Review Source

Pooja R.  
monitoring and evaluation specialist  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great customer service"

December 1, 2022

5.0

easy to deploy surveys, easy to use platforms, and great customer service

Pros

taking offline surveys, and customer service

Cons

restriction on number of device logins, and an admin can delete an account owner- which can create problems with viewing billing and canceling

Review Source

AS

Aditya S.  
Proprietor  
Marketing and Advertising  
Used the software for: Less than 6 months

### "The only feedback tool you will ever need."

July 20, 2021

5.0

Overall I believe, If you need a tool for feedback, don't look here and there you will be wasting your time, try this out first and you won't have to try another one. The best part for me is SMS inclusions, earlier I had to integrate my feedback tool with other tools to send SMS which is tiresome and expensive, with Zonka its easy and inbuilt. It does a lot of complex things but still easy to understand, thanks to how well everything is logically organised in the user interface. In addition, this is the only tool I know of that offers Offline Feedback... you saw that right! offline feedback, which can be placed at your physical locations and start collecting feedback from your store visitors. Definitely check it out if you need or will ever need a proper feedback/survey tool.

Pros

I really like how everything is logically organised in regard to the UI, the platform can handle a lot and offers a lot of options, still manages to make it easy for the user to navigate and quickly set up a survey/feedback form. Multiple templates allow for question ideas and if you are not happy, it is editable so you can customise what you want to ask your clients, plus also change colors and design. The one thing that I love about it is, the direct SMS sending option. I can distribute the survey via SMS without any hassles and use of any third-party software or automation. I can also schedule the SMS. I think it is a good platform for surveys. It also offers analytics, which makes it very convenient to analyse all the data and make it useful!

Cons

One thing that I don't like is the UX, which needs a little modernisation, and I think the platform gets a little slow sometimes. Other than that it is solid!

Review Source

SB

Srinivasamoorthy B.  
Manager HR  
Chemicals  
Used the software for: 1-2 years

### "Best Feedback Software module out there!!!"

July 6, 2020

5.0

There was no option to capture visitor feedback, when they visit the site/office. Though notebooks were kept for them update, it wasn't an easy process. Zonka software really helped in capturing the feedback easy, with Tablets placed as kiosks at security/reception. Simple survey taking within a minute to fill, made it easier for the visitors

Pros

1\. Predefined surveys and options to use different languages for setting up the survey. Loads of templates to choose from. 2. Easy to integrate with the existing IT framework. Real-time capturing of feedback from visitors and sync in the server through wifi/data. 3. Different modes of usages, mobile, tab, email, apps, weblinks

Cons

Some reports to introduced new, for better analysis

Review Source

MM

Matteo M.  
Founder  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Simple, effective, a must for consultants"

July 11, 2021

5.0

My overall experience is great. I was looking for a similar tool for business purposes: questionnaires, surveys, 360 feedbacks for working with my clients and also to gather insights about the impact of my work. Zonka is the tool I was looking for!

Pros

The ease in creating surveys and the ability to use templates. You have videos and tutorials that allow you to use the product right away. The possibility of use online, offline and flexibility in distribution to be able to use it in all contexts.

Cons

The plan I have chosen does not include translation and working in other languages ​​besides English is an option that speeds up the use of the tool. On the other hand I can translate by myself the necessary parts so it is half a problem.

Review Source

LM

Lloyd M.  
Founder  
Financial Services  
Used the software for: 2+ years

### "Real Time Feedback"

May 7, 2020

5.0

Pros

The solution allows for you to hear the customer's voice in real time allowing for better CX and actioning. I love that it is not limited to being online or offline on all possible channel's.

Cons

Nothing to be honest it's a solution I believe that is impacting the industry at a pace it should be.

Review Source

VR

Verified Reviewer  
Software Engineer  
Information Technology and Services  
Used the software for: 6-12 months

### "Get your customer feedback easily"

October 2, 2018

5.0

Pros

\- Features to customize your feedback screen, they are having various option for feedback. - Option to get user email, phone number and other details before they give feedback. - In built kiosk, which will save your cost. - Battery performance and monitoring. - Alerts on feedback.

Cons

\- Sometimes while submitting feedback screen takes lot of time before taking app/tab to the home screen.

Review Source

AM

Anuj M.  
Co owner  
  
Used the software for: 1-2 years

### "Very good support and easy to use."

February 19, 2018

5.0

Pros

Easy to use, user can easily navigate and we can customize the feed back pages by own. Easy to track the feedbacks.

Cons

Exporting the data is lityle bit challenge. We can select different columns but exported data have different columns.

Review Source

Juan Carlos C.  
Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Facilita monitorear el engagement de mis equipos"

September 24, 2021

5.0

Por el momento, estoy utilizando para medir el engagement de mis equipos de trabajo e identificar oportunidades de mejora.

Pros

La versatilidad y casos de uso, principalmente. Adicionalmente, tiene un UX súper chévere para quien completa las encuestas.

Cons

No puedo compartir los resultados con los jefes que me reportan pues al ingresar a la plataforma, tienen acceso a todas las demás. Esto me evita manejar la confidencialidad de la información.

Review Source

CT

Clemens T.  
manager  
Internet  
Used the software for: Less than 6 months

### "A keeper"

June 26, 2021

4.0

A little mixed, great in some areas, but could be better on a few (multi language, custom labels, more control over design, specially on desktop, ).. Great templates, easy to set up a survey.

Pros

Mobile first approach, looks and feels great on mobile devices.

Cons

It feels like desktop is a little left behind. Not bad still, but it is clearly focsed on mobile. Still a keeper for me.

Review Source

AL

Alex L.  
Mortgage Agent  
Financial Services  
Used the software for: Less than 6 months

### "This is what I was looking for forever to track my customers experience"

July 22, 2021

5.0

Amazing experience

Pros

I loved the SMS function and the ability to design my own survey

Cons

Loved It All. I don't see negatives in this software so far

Review Source

HP

HENRIK P.  
Service & Training Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Great product "

June 20, 2019

5.0

Pros

Easy to use good costumer service, great response rate from costumers

Cons

I have no negative comments about Zonka

Review Source

AT

Ayal T.  
Marketing Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Zonka well worth it!"

June 23, 2021

5.0

Overall, I have found Zonka to be a great survey tool that is quick to learn and easy to use.

Pros

Easy to use. Great templates. Excellent online support via the chat.

Cons

Does not have polling. Needs to include polls.

Review Source

PS

Purdeep S.  
CEO  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Great versatile Platform"

June 22, 2021

5.0

It's been great. They have an awesome dashboard. Very intuitive. I absolutely love the UX.

Pros

I love Zonka. It's so flexible and provides so many options. The multi-language and locations is awesome!

Cons

It takes a while to get use to all the features.

Review Source

RC

Ridhima C.  
Project Manager  
Architecture & Planning  
Used the software for: Less than 6 months

### "A great survey platform "

August 26, 2021

5.0

Pros

The available templates make the survey creation process quick and simple . You can select whether the surveys are to be anonymous or not and the process of colleting the feedback is also really easy .

Cons

While you can change the background theme , your options are limited .The overall color selection on Zonka Feedback could be richer .

Review Source

LD

Leon D.  
CTO  
Law Practice  
Used the software for: 1-2 years

### "Best Review Software hands down. "

February 3, 2025

5.0

\[sensitive content hidden\] was great to work with from the beginning. They are passionate about their product and actually do take great feedback and implement what they see that needs to change.

Pros

It's simple buildouts for all surveys and managing how those surveys are taken. Also the salesforce integration is top tier. Very easy to use. Dollar for dollar, this is the best review software. The dashboards are clean and simple to understand. They're already all setup as well!

Cons

None really. It fit all of our needs that we had and the salesforce integration was perfect.

Review Source

Kristina A.  
CEO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Very bad service"

November 19, 2024

1.0

Pros

The free plan worked well and I used my survey without any problems.

Cons

Once I have paid the plan 'Starter' my survey started work incorrectly and I have lost many responses. Moreover, when I contacted the support team they didn't want to give me a refund and now I am not even able to login to my account and my survey is not active !!!

Review Source

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