# Zingtree Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zingtree the right Help Desk solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/137736/Zingtree/reviews --- Zingtree 4.4 (95) [View alternatives](https://www.capterra.com/p/137736/Zingtree/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zingtree Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews MA Muhammad A CEOE-Learning, 2 - 10 employeesUsed the software for: I used a free trial. “I'm using this software to connect with my team and build a connection so we can easily communicate so this software is accessible, flexible, and powerful enough to meet our criteria.“ September 6, 2022 WV Warren V Digital Marketing ManagerLaw Practice, 201 - 500 employeesUsed the software for: 6-12 months. “Very poor.“ April 24, 2024 LS Luis S Mkt ManagerRetail, 51 - 200 employeesUsed the software for: Less than 6 months. “Easy to use, setup and build process tree mapping and decision for scripting teams.“ June 9, 2020 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brooke P. Associate Technical User Support Analyst Used the software for: 1-2 years ### "Zingtree was just what we needed for our call center to troubleshoot!" June 19, 2018 5.0 Easy to use, easily customizable, great for new hires and scripting alike! Pros Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements. Cons Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able! Review Source Yogesh S. Sr. Product Engineer Hospitality Used the software for: 2+ years ### "Love it! Use to create comprehensive trees to assist support teams" June 20, 2018 5.0 Execution Accuracy. Operational Efficiency Improved resource utilisation Improved experience for our support teams. Pros ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition. Cons cost. could be more economical. If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree. Review Source WV Warren V. Digital Marketing Manager Law Practice Used the software for: 6-12 months ### "Abrupt service changes" April 24, 2024 2.0 Very poor. The very limited free offering met our initial needs, and we were likely to upgrade to a paid plan as our needs expanded. Abruptly removing the free offering, and attempting to force us into a paid plan before it was wanted or needed wasted the time we had invested in the product, and left us looking for a competitor that is actually reliable and won't completely change their offering. Pros Enabled us to embed a simple decision tree into our website. Cons Abruptly removed their free service, rending the time we had spent setting up our embedded decision tree a complete waste. Review Source Crystal I. Marketing Content Developer Insurance Used the software for: 1-2 years ### "Make Your Own Knowledge Base" May 31, 2017 5.0 Pros We used Zingtree as a knowledge base. What a great way to create "interactive" help for consumers. Zingtree makes it easy with multiple ways to build. There is a bit of a learning curve, but not much. There's so many things you can do with Zingtree, the possibilities are endless. Good for ANY industry. Cons We had to move away from Zingtree because of the cost. You have to pay per click...there was no way to IP filter, etc. As our business grew and we became more successful, the cost of Zingtree went up. It just wasn't a viable option for us, but Zingtree was so nice when we told them we were moving away. We sung their praises from the rooftops! A great product that I continue to tell people about today. :) Review Source Lasse B. Operations Manager Telecommunications Used the software for: 1-2 years ### "Easy to use with ALOT of advanced possibilities. " June 20, 2018 5.0 More fcr, easy internal and external help center Pros The easy go to approach. It is easy to get going and there is a lot of guides and inspiration available + good support!! Cons It could be more advanced with possibilities to do more but that will possibly mess with the easy go to approach for new comers. Review Source Riyaz A. Global Director of Training Computer Software Used the software for: 6-12 months ### "Zingtree is an excellent decision tree tool that can be used with our employees and our customers." June 15, 2018 4.0 Very fast onboarding of employees and customers! Pros The versatility of Zingtree makes it the ideal candidate for our decision tree needs. The price makes it even more suitable for our company. I don't know of too many other companies that can pack that much functionality for that price. Awesome value for money! Cons The learning curve can be a drawback but once you have practiced with the product a few times, it's fine to work with. Review Source NISARGKUMAR P. Internship Used the software for: 6-12 months ### "ZingTree was a fun tool to work with. It was very straightforward " July 25, 2018 5.0 Pros I know it uses the concept of tree data structure but having it laid out on an interactive UI was the best part. I also loved the mapping feature of it where we could drag and drop the lines to make connections to other questions or answers Cons Opening up Zendesk tickets when we undergo the process of factorizing the tree would be great and that would help us solve the issue of the customer service tickets Review Source Mark C. Director Used the software for: Less than 6 months ### "Zingtree saved us a USD for development bill thru their cloud based decision tree software" June 16, 2018 5.0 Pros Very easy to create and maintain even complex decision trees. Zingtree includes adequate API's and tools to access choice data and collect additional user inputs. Cons I would have liked to be able to name a node separate to the title displayed to the user. This is a fairly minor con. Review Source Carly H. Quality Assurance Specialist- Client Service Operations Used the software for: 6-12 months ### "So easy to use- I try to think of projects in which I can use it!" June 18, 2018 5.0 Pros So easy to use! I often try to think of how I can use Zingtree in my current projects. I find the demos super helpful too and have modeled a few projects based on them. Cons Sometimes not super intuitive navigating around from the nodes pages- wish it was easier to edit from main pages Review Source Lisa K. Owner Used the software for: Less than 6 months ### "I have multiple trees in Zingtree and I am working on embedding them in my website and other places" June 19, 2018 5.0 I can find out what is really important to prospects regarding their future custom product with my company. Pros It's pretty easy to build a complex tree. It took me a little bit to figure out the best way, and I still don't understand all the builders, but I haven't taken the time to try to understand them. Cons I wish the visual builder worked better for me. I'm probably using it wrong, but it's all wonky. I just don't have the time to figure it out. I just build manually. Review Source DW Deanna W. Knowledge & Content Manager Used the software for: Less than 6 months ### "Good end user experience, bad backend experience" June 28, 2018 4.0 The ZenDesk integration is key. Pros The end product is easy for our agents to use. Looks nice and functions well. We chose Zingtree above other platforms because of its integration with ZenDesk. Great customer support too! Cons The UI for building the decision tree leaves a lot to be desired. There needs to be a blend between the Thumbnails View and the Simple View on the Overview part of the site when you are in the backend. I need to be able to see all of the text that is on the Node (which is shown in the Thumbnail View) and where each of the nodes links to (which is only shown in the simple view). It makes no sense and I have to switch back and forth between the two constantly. The Virtual Designer is also TERRIBLE and I had to write out each of the nodes on sticky notes on my wall to make any sense of this thing after it got to a certain size. There is also the issue of the history of the decision tree in the ZenDesk integration. It only records the answers and not the questions so it's basically USELESS for the next agent who looks at the ticket. It would also be great to be able to automatically input the history as an internal note in ZD. The pricing for the customer-facing decision is so cost prohibitive that we scrapped the idea altogether. Pay per click does not work. Review Source Response from Zingtree July 30, 2018 Hi Deanna - We've posted a major update to Designer since you wrote your review. It's a lot easier now to manage your trees in this tool. Also - the Zendesk agent app does indeed display questions and answers.See the summary of the Zendesk app (and the History view screenshot) on this page: https://zingtree.com/faq.php?start\_node=26&start\_tree=141123244000 We're continuing to improve Zingtree based upon our customer's feedback, and in general your comments are really helpful. Bill JP Jessica P. Training Supervisor Telecommunications Used the software for: 1-2 years ### "Easy, convenient, helpful" June 21, 2018 5.0 As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. From the classroom, to the floor, and finally continued education there is benefit from Zingtree along the whole way. Pros I love the smooth user friendly interface. The flexibility in creating job specific trees. The complete ease of use for a wide variety of agents. It takes a lot of guess work out out of difficult systems. Cons The development of existing trees can be a little hard at times. Especially when the tree is very large. It is very easy to get "lost". Review Source LB Laura B. PAC Service Escalation Used the software for: 6-12 months ### "Easy for Beginners and Advanced Users" June 20, 2018 5.0 Pros I really appreciate the ease in updating and editing existing trees. I can easily preview my changes before I commit to the new information. Cons I don't like that it is sometimes difficult to navigate the changes in font, size and parameters within a node. I would like to be able to copy information and have the formatting stay consistent. Review Source SV Sabriena V. Customer Service Manager Security and Investigations Used the software for: 1-2 years ### "Great experience! It's super affordable and works great!" June 24, 2018 5.0 Pros I like that it is super customizable. I can make it look like pretty much anything and can tweak it to fit my different departments. Cons It's super tedious to edit when you get tons of nodes. It's complicated to update and find one thing if your tree is massive. Review Source MD Melvin D. Director, Business Solution Design & Support Hospital & Health Care Used the software for: 6-12 months ### "Great product...Extremely flexible tool for the contact center environment." June 20, 2018 4.0 Ability to improve quality and onboarding of contact center staff. Pros It's flexibility and reliability is what makes the product stand out from similar applications. Would recommend it to ay company that requires a flow three solution. Cons The form aspect of the tool could use a little improvement. We would like to be able to more easily create forms and transmit the data to our data warehouse. Review Source EC Ena C. Operations Analyst Used the software for: 6-12 months ### "Great Support Team behind the product, really listens to users" June 25, 2018 3.0 one of the only softwares out there to help our situation, and overall great product Pros The support team was extremely adaptable. When a feature was removed that our business finds imperative, they worked with us to provide the solution we needed. Cons There was some lag time in re-instituting the change, however it was not beyond the normal development timeframe. Review Source MS Mathieu S. Knowledge Manager Building Materials Used the software for: 6-12 months ### "Good product, with many upgrades." June 19, 2018 4.0 Better support quality for our level 1 SD Pros \- Easy to use (Admin and agents) - Many new feature added the last 6 monthes - Easy html customization Cons \- Complex trees can be long to load (in visual designer mostly) - Can't copy tree question from a tree to another tree, you have to open question and copy paste the content Review Source LB Larissa B. CEO Used the software for: 2+ years ### "Trees were very easy to build and look great with full ability to add images and format text." June 17, 2018 4.0 Helps my customers find the answers they want with minimal ongoing staff input. Pros I found it really easy to customise formatting of each node. Overall the program is very intuitive and easy to use. Cons I had trouble embedding my decision tree into an older version of a Godaddy website builder, but with great support from the Zingtree team we found a work-around that looked great! Review Source VR Verified Reviewer Customer Analyst Internet Used the software for: Less than 6 months ### "Simple, easy, some easy wins for UX fixes" June 20, 2018 4.0 Pros Web design is simple and nice looking. I like the import/export options and the ability to edit using Excel / CSV. Cons Some workflows, like creating new nodes and choosing the type of node, have super small click targets , when they could easily be quite large. Making larger click targets allows me to move faster. I would also like to see keyboard shortcuts / hotkeys. Review Source JH Jen H. VP of Sales E-Learning Used the software for: 6-12 months ### "I'm very happy with this script writing tool. It's made a significant difference in my department!" June 21, 2018 5.0 Pros It is very easy to use for my employees. It's now as if I was personally speaking to each prospect we talk to. Cons I wish it was a little easier to use only some nodes from other trees without copying the entire tree over. Review Source VR Verified Reviewer Director of Development Used the software for: Less than 6 months ### "Useful tool with amazing customer support" June 15, 2018 4.0 Just being able to build the tool. It required a lot of extra framework outside of Zingtree. Pros The customer support is amazing. I also like the layout of the logic on the overview page - it makes it very easy to follow. Cons The variable limitations. I feel the logic nodes should be able to compute more complex equations taking several variables into account. Review Source PY PC Y. Manager Used the software for: 2+ years ### "Setup was ok, Reporting was confusing." June 15, 2018 3.0 Pros I thing I like the most was the choose-your-own-adventure way our customers could use the software. Cons The setup was was very difficult especially if the tree had a lot of nodes. Reporting was confusing and it was very difficult to delete test runs or runs per IP easily. Manually doing it 1-by-1 was a chore. Review Source Response from Zingtree June 20, 2018 For test runs, we recommend using the "push live" feature. This may not have been available when you first onboarded. Essentially, Zingtree maintains a "development" and a "live" version of a tree. You test against the development version, and then "push" the live version out to your end users. The two versions maintain separate reporting. FB Filip B. Senior employee IT Helpdesk Used the software for: Less than 6 months ### "I'm a new user but it is so intuitive in use ..." June 18, 2018 5.0 It gives us the possibility to increase the self-reliance of our EndUsers Pros The ease of use, make complex things easy. Ease of use to link multiple decision trees in just one big roadbook for solving rather complex IT problems for EndUsers Cons I 'mis' the possibility to change the font of the Enduser view I 'mis' the possibility to change the fontsize of the Enduser view I 'mis' the possibility (or have not found it yet) the possibility to give imported pictures 'relative" sizes which follow the size of the popup for the EndUser view Review Source CG Clint G. Training Manager Used the software for: Less than 6 months ### "It made creating multiple trees very easy. " June 20, 2018 5.0 The ability to streamline scripting Pros How smoothly it integrated into sales force. Also liked how the changes were instantly in salesforce Cons There really wasnt anything that I did not like about the software. It satisfied all of my needs for script making. Review Source NT Nick T. Marketing Education Management Used the software for: 2+ years ### "Great tool that helps clients make informed decisions." June 21, 2018 5.0 Ease of decision making for clients. Pros Complex decision trees allow for many variables so I can give all options necessary for a client to make a decision. Cons Needs more output options. Does not fit well with my website. Additional options would make it seamless. Review Source Similar Products Featured