# Grade.us Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Grade.us the right Review Management solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/137378/Grade-us/reviews --- Grade.us 4.8 (244) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Grade.us Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews RM Roger M PrincipalHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “We do things other than help clients solicit reviews, but G.US makes us look good with a clean white label product.“ September 29, 2020 DA Don A OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “What's the point of requesting a review from a customer if the software isn't working? When I contacted support and asked for help with this, they kept referring to Facebook.“ November 17, 2022 David T Media and Content DeveloperComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “We use Grade.us to help our clients obtain more reviews for their local business.“ February 25, 2021 MC Marc C Google Trusted Photographer & Local SEO SpecialistMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “Support is limited to their head office location hours so not ideal for people in other world regions“ December 6, 2020 AC Allison C Brand ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “I think this service is very cost effective for the amount of features and customization.“ July 8, 2020 MC Marc C Google Trusted Photographer & Local SEO SpecialistMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “Rather inflexible in terms of configuration which makes it hard to white-label as well as some of others I've looked at.“ December 6, 2020 JL Jenna L OwnerMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “Love the whitelabel features and ease of use!“ January 7, 2022 FA Ferhan A FounderManagement Consulting, 2 - 10 employeesUsed the software for: 1-2 years. “The dashboard UI is old“ April 5, 2020 ## Showing most helpful reviews Showing 1-25 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael C. Internet Used the software for: 6-12 months ### "Best balance of features vs. cost, excels at review acquisition." July 6, 2015 5.0 Grade.us has best balance of features vs. cost that I've found on the market, and it excels at the most important task — helping the business or organization acquire reviews. Other apps may have more robust reporting or dashboards at them moment, but they are often weak on acquisition. The Grade.us feature set leaves no acquisition opportunity overlooked. There's a customizable autoresponder system to drip review requests, a simple review invitation feature that allows organizations to quickly trigger the autoresponder (without signing-in to the dashboard), even nicely-printed invitation cards. The review "funnel" can also be triggered by an embeddable review button, live review widget (just click a star to start), or QR code. Negative reviews are routed to the organization first, at least presenting a opportunity for the reviewer to vent themselves and for the organization to respond before going public. The system reliably tracks 80+ review sites — all the usual suspects plus many social media and industry sites. Daily email alerts keep the organization current. Positive reviews (or all reviews if you like) may be streamed to any website. All very nice. Support is snappy and I believe the company is intent on refining and polishing this app over time. I've seen significant development over the last six months. Five stars for Grade.us! Pros Easy and fast for reviewers to use — resulting in better acquisition. Mobile-friendly. Solid tracking and alert system. Cons I'd like to see more refined dashboard reporting, similar to other systems that provide visual representations of activity over time. Review Source Response from Insight Integrity Group July 23, 2015 Thanks for your review, Michael! Agreed--we absolutely need more in the way of a visual dashboard for all of the review data we collect for you. The scheduled PDF and Web based reports are nice for sharing with your clients, but it would be nice to login and see your current stats "at a glance." It's in the pipeline! Julie W. VP Marketing and Advertising Used the software for: 2+ years ### "Best price, all the features. " July 25, 2019 5.0 Pros Best review software at the best price. We white label the platform and resell it to our clients, and have looked at lots of options. Not only is GradeUs the least expensive, it has all the features we could ask for. It’s also pretty easy/intuitive to use. Cons I don’t have any real issues with it. Sometimes I have trouble finding what I want it to do, but usually it’s pretty easy to figure out. Alternatives considered [Vendasta](https://www.capterra.com/p/168614/Vendasta-Platform/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing Grade.us More features than Vendasta, and way less expensive than either one. Grade us is pretty great. Review Source DA Don A. Owner Marketing and Advertising Used the software for: 2+ years ### "Customer support getting worse as the years go by" November 17, 2022 2.0 My overall experience with Grade.us is that I'm sincerely disappointed that the company has gone as far downhill as they have. When \[SENSITIVE CONTENT\], operated the place, I was at least able to speak to a human on the phone about my issues. And they were usually resolved within 24 hours. I have requested that the support team escalate my issue to a supervisor, but I've received no response. Pros It was easy to use. But now, the review requests are not showing up when texted to mobile devices. Grade.us no longer offers phone support, and the support team doesn't respond in a timely manner or address specific support requests. Instead, the conversations overlap from one support agent to another, or my questions go ignored for days. Cons When sending review requests to customers' phones, sometimes the links don't even appear on their phones. And other times the links show up but when clicked on they go to a static URL. What's the point of requesting a review from a customer if the software isn't working? When I contacted support and asked for help with this, they kept referring to Facebook. This problem has nothing to do with Facebook. Review Source Response from Insight Integrity Group December 5, 2022 Hi Don, Thank you for your feedback. We're sorry it took longer than expected to receive help with your texting campaign. It looks like Wes got back to you the same day this review was published. We appreciate your patience. Our team strives to solve customer issues within 1-2 business days. If you have further questions or issues Wes and the CS team are here to help. JV John V. Owner Food & Beverages Used the software for: 6-12 months ### "Great Customer Service " October 28, 2019 5.0 We are not getting the best from Grade US,. CSR made some suggestions and we are hoping to improve review responses in the upcoming weeks. Pros \- Great Customer Service, CSR did a quick training for me and explain what work the best in the market. - Explain more about SW Capabilities. Cons Price increased multiple times in the past year. Reason for choosing Grade.us Offered a 50% off for few months, tried the products for the first campaigns and they were working at the beginning. Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Best Price vs Value product in the market at that moment. Review Source Response from Insight Integrity Group December 4, 2019 Hi John, Thank you so much for the kind words! We've invested a lot in our support team so I'm thrilled to hear you've had your expectations met. Feel free to reach out to us any time you have additional feedback. Thanks again! Sincerely, Kelly Rogers Director, Customer Success Zach H. Founder Marketing and Advertising Used the software for: 2+ years ### "Grade.us is an awesome platform for both small businesses and agencies" June 28, 2019 5.0 I love grade.us - gives a great way to help small businesses get the reviews they need in a simple, easy-to-understand way :) Pros Grade.us gives a simple way to generate reviews on the sites where businesses need them. By providing a product that agencies can use to offer this service, it adds an easy way to increase revenues as well. The software itself is easy to use, simple, clean and effective. It gets out of the way in all the right ways while having just enough customizability to be stay on brand. The support and training is also superb. I very much love this software and offering. Cons I wish it was free... but I wish everything was free! Honestly, I don't think I have much to say in terms of downsides. Oh! For my market, they don't track Zillow reviews correctly, which is pretty problematic - but it is possible this is completely out of their control. Still, this is a problem since I work mostly with real estate agents. Review Source Response from Insight Integrity Group July 1, 2019 Hi Zach, Thank you so much for sharing your feedback on the Grade.us platform! We were especially excited to see that you've had a great experience with support and training. Over the past several months, Grade.us has invested heavily in our support team and customer training resources, so hearing that you've had a great experience with us let's us know that we were on target with what we thought our customers would love most! We've also made some recent review updates that should address the trouble you've experienced in the past with specific review sites. Feel free to take a look and let us know if you still have any concerns we can address. Thanks again for sharing your kind words! Warm regards, Kelly Rogers Director, Customer Success Grade.us support@grade.us JR Jason R. CEO Marketing and Advertising Used the software for: 1-2 years ### "Terrible App Considering the Available Technology" November 21, 2019 1.0 Paying way to much money for subpar features. Pros Aggregating reviews and being able to respond to Facebook & Google reviews in a single place. Cons No deeplinking support for native mobile apps. Breaks all the time causing angry clients Email support is not helpful Alternatives considered [Synup](https://www.capterra.com/p/153053/Synup/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Grade.us Colleague recommendation, totally regret it at this point. Review Source Response from Insight Integrity Group December 4, 2019 Hi Jason, Thanks for taking the time to leave us some feedback. I'm sorry to hear that your experience on Grade.us has been anything but exceptional. Would you be willing to chat further about how we could do better in the future? I'd love to get on a phone call with you so I can better understand your concerns and to clarify what you mean about deeplinking support for native mobile apps. Sincerely, Kelly Rogers Director, Customer Success support@grade.us Rabeah A. Lead Web Developer Marketing and Advertising Used the software for: 1-2 years ### "White Label Reputation Management Made Easy" February 1, 2019 5.0 Our competitors were offering similar software, so we bought their white label service to use with our clients Pros Grade. us offers Reputation management software that can help businesses aggregate positive reviews while mitigating negative ones. After trying multiple review management solutions, we stuck with Grade.us for their customer service and easy to use software. Setting up profiles is quick and customizable. You can set up profiles with each account with different persmissions. Another nice touch is the ability to send out automated reports to specified email addresses. Cons They could do a better job at communicating changes that they are making to their platform as they roll out. Sometimes they will add or move a feature in the admin area, and you have to search around to find it. Review Source Alex V. SEO Manager Hospitality Used the software for: 1-2 years ### "the Lighter Side Of Reputation Management" January 17, 2019 5.0 Overall, the reputation management success we've had with Reputology is on par with any other platform out there. The API is definitely a plus for those looking to integrate their own apps. Pros Okay, so full disclosure we've used and still do use several other reputation management products out there in parallel with Reputology, including Birdeye, YEXT and Revinate. Reputology's main allure is its price and API to things like GMB and Facebook. It definitely works as easily as all the other big names in that list - with the notable exception of YEXT, which is more geared towards enterprise class chains. Cons It's not the software per-say, it's just the nature of the relationship management game out there today. for instance, you can't properly pull or respond to Yelp without the new paid relationship with them, so it doesn't matter who you use to manage reviews on certain platforms, you end up paying someone something to do it. But that has nothing to do with Reputology, and everything to do in your willingness to invest in this side of the game. For hotels like us, it's critical. Review Source Randy J L. President Marketing and Advertising Used the software for: 1-2 years ### "Best Value Review Management System" November 27, 2018 5.0 Everytime we have a service request we get emmediate response and customer service is awesome. Pros I like the White Label version because my clients log in straight from my website to send review invites. It handles both email and SMS funnels and it allows negative responses to be funneled to a contact form versus hitting the review channel. Cons We have not yet found a negative yet as the SAS has been working seamlessly for the past year. Review Source Response from Insight Integrity Group November 30, 2018 Thanks for the great review, Randy! We're so happy to hear that the platform has worked well for your clients. We take pride in our ability to provide a white labeled solution for our digital marketing companies. I'll share your appreciation with the customer service team! Hearing stuff like this really validates all of the hard work that they put in. John R. President Marketing and Advertising Used the software for: 1-2 years ### "Best review wizard tool for agencies" December 4, 2018 5.0 Simple to use and a great solution for agencies looking to offer review wizards to their clients. Pros \- Great solution for agencies to white label their review wizard - Easy to set up - The thumbs up, thumbs down solution is great for the end-user - Custom domain mapping Cons \- The email drip functionality could be a little better (i.e. if someone opens/clicks don't re-send) - Integration with something like mailchimp would be awesome Review Source Response from Insight Integrity Group December 5, 2018 Hey John, Thanks for this great feedback about our email campaign functionality. Great news! We do offer the ability to deactivate a campaign based on open or click. You can find those settings under your invite tab, but feel free to reach out to support if you'd like to have a screen share walkthrough on how to activate it for your clients. I'll pass your feedback along to product. As reporting and email marketing analytics continue to grow in importance for agencies like yourself, that type of intelligent conditional behavior would definitely make sense! I'll also let product know that you appreciate the white label solution is really working for you and your clients. Thanks for being a fantastic customer! Garrett David M. CEO Used the software for: ### "There is NOTHING out there like Reputation Loop; Period!" September 30, 2015 5.0 We have tried so many other software's & they all were limited to the point of no use or we had to use 3 different systems to accomplish what Reputation Loop would do. They have thought this out so much further than most businesses owners could understand. We use the software integrated into InfusionSoft & within a day or 2 we had reviews coming in. PROS: 1. There is a follow-up system ready to go; with a little amount of changes to start seeing reviews. 2. The system will do what our staff & most business fail to do & that is reach out & ASK! What a concept; asking how their visit was & if they could leave a review for us. Most employees don't care enough to ask & the owners to egotistical to ask so it never happens. Well now it does. Enter the customers info that came in for the day into Reputation Loop & the follow-up begins. 3. I was able to find an issue we were having with someone on the staff. This issue was going on for over a year & within 4 weeks of using it we found this out from customer feedback. There is so much more going on with this system then what most would truly understand. 4. If a client leaves a bad review it sends it to a different page allowing the business owner to find & solve it before it goes up for everyone to see. It also will ask the Positive feedback people if they don't mind leaving an additional one. This is BRILLIANT, IT WORKS & its very hand off. So no one had to feel uncomfortable about getting reviews. 5. Look I could go on & on because IT WORKS & I USE IT every day. I bet 80% of the software out there isn't being used because people have to do manual stuff consistently to get it to work & because of it they never use it. SIMPLICITY is key! CONS: 1. It does take a little bit to get set-up for most people that are not very computer savvy. Reason is because it integrates into social media accounts like Facebook & Twitter they have to go & find their information to log in. They have to update some listings so average people might feel like there is a lot to do to get it working but I'm willing to bet the same average people don't understand the alternatives; THERE ARE NONE! You do everything manually, check all your listings for bad reviews, actually start asking for reviews & then you email 1 at a time each day to ask for reviews. Point is that I LOVE this software & my advice to you is DON"T let the 30 to 60 minute set-up scare you because it's a beautiful thing once it's working & in motion! Review Source Dean H. Owner Marketing and Advertising Used the software for: 2+ years ### "My favorite SEO software" November 16, 2018 5.0 The customer service has ALWAYS been top notch. I get fast help whenever I need it, even in the evenings. They are absolutely one of my favorite SEO companies. Pros I love the fact that it is my least expensive piece of software, but it's the one my clients like the best. There's something about providing an avenue for positive feedback that appeals to every business owner. Cons I'd like to be able to clone all aspects of a campaign and copy them to new ones. Review Source Response from Insight Integrity Group November 20, 2018 Thank you for the kind words, Dean! I shared your message with Boris and the support team. We appreciate that you've been a customer with us for so long! EM Erin M. Assistant to General Manager Used the software for: 2+ years ### "Manage Your Customer Service " August 11, 2016 4.0 We have been using the service at House of Blues for about 2 years. Reputology is a great resource for organizing and managing your customer service. reviews. Pros Organizes all feedback in one place, in a clear, organized format. Multiple users in your company can access the account. Reputology pulls together direct feedback and social media feedback all in one place. Provides you with detailed information to reach out to customers. Cons You receive emails of feedback to your outlook. At our company we respond to our customers through outlook emails & phone calls. You then have to close out feedback in Reputology or you will receive emails reminders. I wish there was away to update the status to Reputology through email. Or if there was away to respond right through Reputology. I often feel like I am doing double duty. Review Source Response from Insight Integrity Group August 11, 2016 Hey Erin - Thank you for the feedback. We are always trying to figure out ways to make the product better and definitely do not want you doing more work than necessary. I'll escalate this suggestion to our tech team. TY! KG Kimberly G. Used the software for: ### "Affordable solution for monitoring and increasing reviews across the web!" December 22, 2016 4.0 First , the Grade.Us customer support is awesome! They have built an easy to use review system that doesn't require a programming degree to set up nor is there a hefty start up fee! In fact, there is no set up fee or contracts! Getting started takes less than an hour and there are many review platforms you can include in your invitation to customers which helps you to control where you want to concentrate reputation management. For example, if you have a healthy amount of reviews on Google but not many on Facebook you can remove Google from the invite to encourage more Facebook reviews. There are review platforms I hadn't even heard of but of which will help with your SEO efforts. We noticed a significant increase in traffic and form fills after we built up our positive reviews from 5 to over 50 in less than a month. Grade.Us makes it super simple for your invitees to take action. You can also create a widget to stream reviews on your website in real time and filter out any negative ones. I looked at a couple of others and none could compare to the fair pricing of Grade.Us. We were spending a ton of money on another major review system that only helped us gather reviews on their platform but not across the web. The only slight I have which I've brought up and have hope that they will include as they come out with updates is more flexibility in the dashboard for sorting invites sent by last name and also the exact action and last action date of the reviewer. I also hope to see a function to have a way for multiple email types to be stored so that it can be selected without re-editing the invitation content when you want to segment your invitation to a particular platform such as Angie's List referrals. Overall though, I haven't found a better review invitation and tracking system that functions as smoothly as Grade.Us and especially the reasonableness of the pricing. Other systems I looked over had complicated rates and a prohibitive pricing structure for multiple locations without additional value. Very happy with the platform, the service, the pricing and most importantly - the results it has produced! Review Source DH David H. Vice President of Operations Furniture Used the software for: 1-2 years ### "User Friendly Platform and Great Service" January 3, 2017 5.0 I highly recommend Reputology to any business that is seriously considering the importance of keeping up with their customer reviews. We have been using Reputology's services for over a year and we are completely satisfied with the results. Reputology has been consistently able to deliver a simple platform that keeps track of the many reviews our business receives from different websites on a daily basis. Additionally, we can look at reviews individually, break them down by different brands and look the data within its entirety. This gives us vital feedback on how to improve our customer service which we use to improve customer satisfaction. To add to this, Reputology has provided great, personalized support throughout this entire period which definitely adds to the user-friendly nature of their company. In short, we highly recommend using Reputology's services. Pros Simplicity Review Source Response from Insight Integrity Group January 3, 2017 Thank you, David! VR Verified Reviewer CEO Marketing and Advertising Used the software for: 2+ years ### "Saves time and gets business " May 6, 2021 5.0 So smart, so intuitive, so genius. It's great and useful! Pros One feature that's pretty genius is Grade.us' ability to gather reviews from all different rating sites in one place. Cons I wish there was a free tier offered, but there isn't. It's a great tool though so I'm happy to pay. Review Source HJ Hamlet J. Director of Business Development Used the software for: ### "Modern Look & Feel. Effective. Great People." August 28, 2015 5.0 I don't write many reviews but every now and then I'm compelled to. This is one of those times. I had been looking for a service like this one that would allow us to (1) easily capture reviews from customers, but more importantly, and this was harder to find, (2) easily and eloquently display/embed the reviews from around the web into our own website...and this is where Grade.us comes in. I am very much against having customers review you on your own website because this has been subject to abuse by companies that will stuff their site with fake reviews, and therefore doing it this way has very little credibility. Therefore, it was important for us to get reviewed on 3rd party independent websites like Google, HomeAdvisor, etc. Grade.us met both our goals and then some. Their whole platform has that modern look and feel that keeps up with our greatly designed website. It works - and - is easy to customize and integrate into your system. Their customer service is off the charts too. Within a few minutes of signup, they emailed us asking if they could help. I had a few questions and got a response within the hour - every time. Overall, we are very excited to have found grade.us and believe that their partnership will help us grow our business for years to come. Review Source Response from Insight Integrity Group August 28, 2015 Thanks so much for the review, Hamlet. Glad you found us! We obviously share your view that reviews on third-party review sites are \*way\* more valuable than "vanity reviews" collected on your website. It's a wonder more review companies don't follow our lead! Anyway, thanks again. Please reach out if you ever need anything from us. Justin F. Marketing Manager Used the software for: Less than 6 months ### "A great tool for online review management" March 22, 2018 5.0 Much more competitive price than other software solutions and saved our team a great deal of time. Pros Web-based application with well-designed interface, great tool for team collaboration, great features for accountability and reporting, customer service team is friendly and responsive. Cons They could add some more choices to the email alerts to give users more flexibility with auto-generated emails. Review Source CS Cindy S. Founder Marketing and Advertising Used the software for: 2+ years ### "Grade.us Helps us Help Others!" December 6, 2016 5.0 Socialeyes Consultants has been partnering with grade.us for close to 2 years to offer our customers the best solution for review management. Pros The ability to ward off potential negative reviews from permanently going online by driving people to the funnel. Cons We have not experienced any cons with grade.us to date. Review Source Rabeah A. Lead Web Developer Marketing and Advertising Used the software for: 6-12 months ### "Agency Customer of Over a Year" December 6, 2016 5.0 Our agency switched over to grade.us after a frustrating relationship with another service. We left because of poor customer service, which is an important thing to have with a platform such as this. Grade.us went above and beyond to help out with each issue promptly and successfully. Our agency will continue to use grade.us for all of our reputation management needs. Pros customer service Cons Lacking ability to delay text message requests Review Source Tyson D. Owner Used the software for: ### "In a league of their own" November 26, 2014 5.0 Grade.us is simply the best, most user friendly tool out there for helping a local business get reviews. Creating your review landing page takes all of 2-5 minute (I'm not exaggerating). Then adding the review button to your website takes 1 minute. (Once again, not exaggerating). Using their software is not only easy, but the customer support is hands down amazing. Any and all issues are always taken care of quickly and correctly. I can't recommend Grade.us enough. If you need help getting more reviews for your clients and are in the market for review software, then Grade.us is the one to go with. Review Source kB kelly B. Owner Marketing and Advertising Used the software for: 6-12 months ### "Best Review Software for the $$$" February 8, 2019 5.0 So far it has been a great experience and won't use anyone else. Pros How easy it is for the clients to use, and that it works! If you use the review invites the reviews will come. Cons There isn't really anything I didn't like, they have made updates and changes to help with Functionality. Review Source AC Allison C. Brand Manager Hospital & Health Care Used the software for: Less than 6 months ### "I'm glad we switched" July 8, 2020 5.0 I think this service is very cost effective for the amount of features and customization. Pros I like how customizable the campaigns are. Cons I wish there was more support for setting up your account when you have many locations. It would be nice to be able to create one, then copy it to the others, without having to individually copy and paste. I would have also liked help in the design/image adding portion of the development. Review Source TW Teri W. Special Projects Manager Construction Used the software for: 6-12 months ### "The Grade.Us platform is fabulous! One of THE BEST decisions we made in 2016." June 16, 2017 5.0 We now feel in more control of the review system. We can be proactive vs reactive & request reviews instead of just reacting to those we receive. Pros Ease of use. Customizing each account to reflect that business. The peace of mind in knowing that you are managing you reviews in a proactive vs reactive manner. Cons Would like cleaner interface with Facebook - where we could just put a post that links to the system - Like a Facebook Grade.Us button. Review Source JP Jodi P. Manager Medical Practice Used the software for: 6-12 months ### "A B C D" August 28, 2019 4.0 I feel this product is a great product for the price. Pros Very easy to use. You can choose which sites you want to promote for reviews and select who you send the invite to. Great for a small company. Cons Not a complex program, but serves its purpose for the reasonable monthly charge. I don’t use it much, but have not been informed of any issues. Review Source Response from Insight Integrity Group August 28, 2019 Hi Jodi, Thanks so much for the great review! We're happy to hear it's been smooth sailing since you joined our platform. If there are any features you think would benefit you to have, send us a message at support@grade.us. Thanks, Kelly Rogers Director, Customer Success Grade.us Similar Products Featured